GLPI vs OTRS vs Request Tracker - Help Desk Comparison
9/5/2014 GLPI vs OTRS vs Request Tracker - Help Desk Comparison Dynamics CRM - Microsoft microsoft.com/Dynamics Soluçõ
Views 176 Downloads 2 File size 1MB
Recommend stories
Citation preview
9/5/2014
GLPI vs OTRS vs Request Tracker - Help Desk Comparison
Dynamics CRM - Microsoft microsoft.com/Dynamics Soluções de CRM Adaptadas para sua Empresa. Faça o Test Drive!
HOME
» SOFTWARE » HELP DESK » SIDE-BY-SIDE
×
Add
×
×
x
Save
Share
GLPI
vs
OTRS
vs
Request Tracker
Compare User Rating
Partner
4.5
4
ratings
Add a review See all reviews
Startup Price
vs
Samanage IT Service Desk & Asset Management
2.0
1 rating
5.0
–
4
ratings
Add a review See all reviews
Add a review See all reviews
–
$0
Client Server Price (1 Year)
$0
Web Hosted Price (1 Year)
$0
$0
$29
–
–
$0
–
–
$15,000
Additional Information Learn More
Compare Pricing
Compare Pricing
Compare Pricing
Price
Demo
http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
1/10
9/5/2014
GLPI vs OTRS vs Request Tracker - Help Desk Comparison
Additional Information Learn More
Compare Pricing
Compare Pricing
Compare Pricing
Price
Demo
Overview Name
GLPI
OTRS
Request Tracker
Samanage IT Service Desk & Asset Management
Company
INDEPNET
OTRS Group
Best Practical Solutions, LLC
Samanage
Website
GLPI (glpi-project.org)
OTRS (otrs.com)
Request Tracker
Samanage IT Service Desk & Asset Management
(bestpractical.com)
(samanage.com)
Initial Release Year
2003
2001
1999
2009
Prominent Customers
–
NASA, IBM, Kentucky Fried Chicken, New York State Department of Civil Service, Philips, Amnesty International, Siemens, Lufthansa, Nokia, College of Osteopathic Medicine of the Pacific, CyberSecurity Malaysia, Washington State University
–
Thousands of people around the world trust Samanage to run their IT service desk and track IT assets, including Sur La Table, Lane Construction, Raleigh Police Department, Drexel Online and many more. Visit our customer success center for more information: http://www.samanage.com/resources.html
Industry
Finance
Finance
Finance
Education
Government
Government
Government
Entertainment
Legal
Legal
Legal
Finance
Media
Media
Media
Government
Retail
Retail
Retail
Legal Media Other Retail Service Software
Show 5 more in common
http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
2/10
9/5/2014
GLPI vs OTRS vs Request Tracker - Help Desk Comparison
Pricing Startup Price
–
$0
Client Server Price (1 Year)
$0
Client Server Price (3 Year)
$0
Web Hosted Price (1 Year)
$0
$0
$29
–
–
$0
–
Web Hosted Price (3 Year)
–
Monthly Hosted Fee
–
–
$0
–
–
–
–
–
–
–
–
$15,000
$45,000
$1,250
Annual Hosted Fee
–
$15,000
Free Trial
http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
3/10
9/5/2014
Support Costs
GLPI vs OTRS vs Request Tracker - Help Desk Comparison –
Included
Q&A Support for RT -US$100 monthly Bronze Support for RT -US$395 monthly For companies processing
Included with subscription.
up to 10,000 tickets per year; BPS will respond to two separate incident support requests per quarter, making all reasonable effort to respond within two business days. Silver Support for RT -US$795 monthly For companies processing up to 25,000 tickets per year; BPS will respond to four separate incident support requests per quarter,... Show More
Add-On Pricing
–
×
Compare Features
Learn More
GLPI
Compare Pricing
Managed OTRS Silver: – Initial Setup Fee: $1,999 × Managed OTRS Gold: Initial vs OTRS vs Setup Fee: -
Compare Pricing
× Request Tracker
Compare Pricing
All service management and Samanage IT x asset management Service Desk applications provided by vs Samanage&are Asset included with subscription. Additional cost Management Partner may apply for integrated product. Contact our sales team for more information and to receive a personalized quote based on your organization's Service Desk and Asset Management needs.
Price
Demo
Features
TOP
http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
4/10
9/5/2014
Features
GLPI vs OTRS vs Request Tracker - Help Desk Comparison Asset Management
Asset Management
Asset Management
Asset Management
Automated Password Reset
Automated Password Reset
Automated Password Reset
Automated Password Reset
Billing and Invoicing
Billing and Invoicing
Billing and Invoicing
Billing and Invoicing
Change Management
Change Management
Change Management
Change Management
Contract Management
Contract Management
Contract Management
Contract Management
Customer Survey
Customer Survey
Customer Survey
Customer Survey
ITIL Compliant
ITIL Compliant
ITIL Compliant
Email Integration
Knowledge Base/FAQ
Knowledge Base/FAQ
Knowledge Base/FAQ
Mobile Integration
Mobile Integration
Mobile Integration
Incident, Problem, or Request Management
Multi-Site Support
Multi-Site Support
Multi-Site Support
Remote Control Access
Remote Control Access
Remote Control Access
Knowledge Base/FAQ
Rules/Workflows
Rules/Workflows
Rules/Workflows
Scheduling
Scheduling
Scheduling
LDAP/Active Directory Synchronization
Self Service Portal
Self Service Portal
Self Service Portal
Service Level Agreements
Service Level Agreements
Service Level Agreements
ITIL Compliant
Show More
Show 4 more in common
Support Features
Customization Available
24/7
24/7
24/7
Email
Blog
Blog
Blog
FAQ
Email
Email
Email
Forums
FAQ
FAQ
FAQ
Help Desk
Forums
Forums
Forums
Instructional Videos
Help Desk
Help Desk
Help Desk
Knowledge base
Instructional Videos
Instructional Videos
Instructional Videos
Live chat
Knowledge base
Knowledge base
Knowledge base
Normal business hours
Live chat
Live chat
Live chat
Online self serve
Mailing List
Mailing List
Mailing List
Phone
Normal business hours
Normal business hours
Normal business hours
On-site
On-site
On-site
Online self serve
Online self serve
Online self serve
Owner's/User Manual
Owner's/User Manual
Owner's/User Manual
Phone
Phone
Phone
Recorded demos
Recorded demos
Recorded demos
Request form
Request form
Request form
System upgrades
System upgrades
System upgrades
Webinars
Webinars
Webinars
Wiki
Wiki
Wiki
Background
Background
Background
Background
Font
Font
Font
Button Images
Tables
Tables
Tables
Fields
Templates
Templates
Templates
Tables
Button Images
Button Images
Button Images
Templates
Fields
Fields
Fields
Remote Training Show More
More Features http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
5/10
9/5/2014
Integration Features
Request Tracking Modes
Languages Supported
GLPI vs OTRS vs Request Tracker - Help Desk Comparison CRM
CRM
CRM
API
Legacy Systems
Legacy Systems
Legacy Systems
CRM
API
API
API
Legacy Systems
Phone
Phone
Phone
Email
Email
Email
Email
Phone
Self-Service Portal
Self-Service Portal
Self-Service Portal
Self-Service Portal
Bulgarian
Bulgarian
Bulgarian
English
Chinese (Simplified)
Chinese (Simplified)
Chinese (Simplified)
Portugese
Czech
Czech
Czech
Spanish
Danish
Danish
Danish
Dutch
Dutch
Dutch
Finnish
Finnish
Finnish
German
German
German
Greek
Greek
Greek
Hungarian
Hungarian
Hungarian
Italian
Italian
Italian
Japanese
Japanese
Japanese
Other
Other
Other
Polish
Polish
Polish
Portugese
Portugese
Portugese
Russian
Russian
Russian
Swedish
Swedish
Swedish
Turkish
Turkish
Turkish
Show 4 more in common
Requirements Deployment Model
Client Platform
SaaS (Software as a Service)
SaaS (Software as a Service)
SaaS (Software as a Service)
SaaS (Software as a Service)
On Premise / Client Server
On Premise / Client Server
On Premise / Client Server
Windows
Windows
Windows
Windows
Unix
Unix
Unix
Mac
Online
Online
Online
Unix
Mac
Mac
Mac
Linux
Linux
Linux
Linux
Linux/Unix Mac OSX 10.1 Mac OSX 10.2 Mac OSX 10.3 Mac OSX 10.4 Mac OSX 10.4 Mac OSX 10.5 Show More
http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
6/10
9/5/2014
GLPI vs OTRS vs Request Tracker - Help Desk Comparison
Server Platform
License
Server Side Language
Implementation Language
System Requirements
–
BSD
BSD
BSD
Mac OS X
Mac OS X
Mac OS X
Solaris
Solaris
Solaris
Windows Home Server
Windows Home Server
Windows Home Server
Windows Home Server 2011
Windows Home Server 2011
Windows Home Server 2011
Windows Server 2000
Windows Server 2000
Windows Server 2000
Windows Server 2003
Windows Server 2003
Windows Server 2003
Windows Server 2008
Windows Server 2008
Windows Server 2008
Windows Server 2008 R2
Windows Server 2008 R2
Windows Server 2008 R2
Linux
Linux
Linux
Unix
Unix
Unix
Subscription (SaaS)
Subscription (SaaS)
Subscription (SaaS)
Open Source / Free
Open Source / Free
Open Source / Free
MS SQL
MS SQL
MS SQL
Oracle
Oracle
Oracle
PostgreSQL
PostgreSQL
PostgreSQL
SQL Server
SQL Server
SQL Server
MySQL
MySQL
MySQL
Perl
Perl
Perl
PHP
PHP
PHP
If you want to use OTRS, you need some other software components. The basic software requirements are a web and a database server as well as a working perl environment with some additional modules. The web server and perl has to be installed on the same machine as OTRS. The database back-end can be installed on the local or on an other host. For the web server, we recommend using apache 1.3.x or apache 2.x... Show More
RT is a web application which works with any modern browser, including many popular mobile devices, and the email interface works with any mail client, from Outlook to Apple Mail to Thunderbird to Gmail... Show More
–
Subscription (SaaS)
MySQL
Ruby on Rails
A modern web browser.
Specs Maximum Number of Technicians Under License
–
1,000
Unlimited Technicians http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
–
99,999
–
7/10
9/5/2014
GLPI vs OTRS vs Request Tracker - Help Desk Comparison
Unlimited End Users
Standard Number of End Users
–
2000
–
–
Source Code Available
Company Information Address
–
19925 Stevens Creek Blvd. Cupertino, California 950142358 United States
Somerville, Massachusetts United States
117 Edinburgh South Suite 100 Cary, North Carolina 27511 United States
Contact Link
–
Contact Link (otrs.com)
–
Contact Link (samanage.com)
Email
–
[email protected]
[email protected]
[email protected]
Email Type
Web Form on Site
Web Form on Site
General
Sales
Phone
–
(415) 366-0178
–
(888) 250-8971
Fax
–
(415) 366-0179
–
(888) 250-8971
2.0
–
5.0
Reviews and Ratings User Reviews
4.5 4 ratings
1 ratings
4 ratings
Add a review See all reviews
Add a review See all reviews
Add a review See all reviews
Most Recent
Most Recent
Most Recent
5.0
2.0
5.0
”yo lo utilizo en la empresa
”tteteteetettttttttttttttttttttttttttttttttttttttttt”
”We have been using
en donde trabajo y
Read more
Samanage now for just over
administro todo el dominio
hsdutra
de la empresa con el GLPI es genial tiene...” Read more julio cesar Vallejos Zoilán Most Helpful Critical
3.0 ”Well, it is not ITIL unless is service (not software or hardware) oriented. An SLA for each service and CI is
a year....” Read more Helen-sullivan1
Most Helpful Favorable
5.0 ”Samanage is a real cloud based service - it is easy to use, very modern and everything just works!...” Read more
Samanage
missing...” Read more Daniel Gruia
http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
8/10
9/5/2014
GLPI vs OTRS vs Request Tracker - Help Desk Comparison
×
GLPI
×
vs
OTRS
×
vs
Request Tracker
x
vs
Samanage IT Service Desk & Asset Management Partner
Which help desk do you think is best? Vote
Vote
Vote
Write your review Add a review
Post Review
See all Help Desk ›
Web based Helpdesk System freshdesk.com Try super user friendly Freshdesk. In 2 minutes, You'll set it up!
Free Service Desk System Solução para Varejo UNUM CEC-Helpdesk/ServiceDesk A DV ERTISEMENT
Your Queue
Add a Help Desk Freshdesk
http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
9/10
9/5/2014
GLPI vs OTRS vs Request Tracker - Help Desk Comparison
Add Recommended +
PHPKB Knowledge Base Software
+
Zendesk
+
ServiceNow
A DV ERTISEMENT
Popular Questions
Popular Searches
Popular Comparisons
› What is the most expensive help desk software on
› Web Based Help Desks › Best Open Source Help Desks › Most Expensive Web Hosted Help Desks › Most Expensive Licensed Help Desk › Cheapest Licensed Help Desks
› Kayako vs OTRS › Zendesk vs Kayako › Zendesk vs. Spiceworks › Spiceworks vs ServiceDesk Plus Enterprise › Web Help Desk vs Zendesk
demand?
› What is the least expensive on demand help desk software?
› What help desk software was released first? › What is the most expensive licensed help desk software?
› What is the least expensive licensed help desk software?
Data sources More info about this site
Company About
Privacy
Advertising
Terms
Contact Us
Network FindTheData
LocateGrave
Death-Record
WeatherDB
Real Estate
Connect Follow us on Facebook Follow us on Twitter Follow us on Google+ © 2014 FindTheBest.com, Inc. All Rights Reserved.
http://help-desk-software.findthebest.com/compare/4-13-15/GLPI-vs-OTRS-vs-Request-Tracker
10/10