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• Maicol Antonio Guerrero Ruiz

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Libro para los ingenieros de servicio

Solo para uso interno

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CONTENIDO ................................................. .................................................. ........................................ 3

LA SEGURIDAD ................................................. .................................................. ......................................... 11

■ R EMINDER .................................................. .................................................. .................................... 13 ■ C UMPLIMIENTO A LAS NORMAS .................................................. .................................................. ........ 13 ■ S EGURIDAD .................................................. .................................................. ........................................ 13 ■ R NORMAS DE CONDUCTA PARA TÉCNICOS cuando visite CLIENTES .................................................. .. 14 DESCRIPCIÓN DE IMPRESORA ................................................ .................................................. ................ 15

■ O ERSPECTIVA .................................................. .................................................. ................................... 17 ■ P RINCIPIO DE FUNCIONAMIENTO .................................................. .................................................. ............. 18 ■ Un CONFIGURACIÓN DISPONIBLES .................................................. .................................................. ......... 19 ■ P CABEZA RINT re DESCRIPCIÓN .................................................. .................................................. ............ 19 ■ M CARACTERÍSTICAS AIN .................................................. .................................................. ........................... 20 ■ Un VANZADO C ONSUMABLES METRO GESTIÓN .................................................. ...................................... 21 O ERSPECTIVA .................................................. .................................................. ...................................... 21 ■ U CONFIGURACIONES (MBILICAL G / M JEFES) .................................................. ..................................... 22 ■ G / MH DIMENSIONES EAD .................................................. .................................................. ................ 22 ■ MP RINT CABEZA VS GP CABEZA RINT .................................................. .................................................. ... 22 ■ C ABINET DIMENSIONES .................................................. .................................................. ................... 24 ■ O perator INTERFACE .................................................. .................................................. ................. 25 PAGS SELECCIÓN ERFIL .................................................. .................................................. ........................ 25 O perator IDIOMAS .................................................. .................................................. ................... 25 P IMPRESORA DE INTERFAZ .................................................. .................................................. ........................ 26 ■ E COMPARTIMENTO LECTRÓNICOS .................................................. .................................................. ......... 27 ■ H IDRÁULICA COMPARTIMENTO .................................................. .................................................. .......... 28 ■ I CARACTERÍSTICAS NK .................................................. .................................................. .............................. 29 C IDENTIFICACIÓN ARTRIDGE .................................................. .................................................. ............. 30 ■ G ENERAL ESPECIFICACIÓN de la impresora .................................................. ....................................... 31 CARACTERÍSTICAS del producto principal ............................................... .................................................. .......... 33

C ALTURA r incón dele .................................................. .................................................. ........................ 35 F Y ONT UNA Algoritmos .................................................. .................................................. ................. 35 M ENSAJE / J CONTENIDO OB .................................................. .................................................. ................ 37 P ERFIL METRO GESTIÓN .................................................. .................................................. .................... 38 M ARCA Y LEER LA SOLUCIÓN ............................................. .................................................. .............. 40 P CODIFICACIÓN ROMOCIÓN .................................................. .................................................. ........................ 41 QR CÓDIGO .................................................. .................................................. ........................................ 42 D MATRIX ATA ................................................ .................................................. ..................................... 44

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si ARCODES .................................................. .................................................. ...................................... 44 C OUNTERS .................................................. .................................................. ...................................... 45 M ENSAJE / almacenamiento de trabajos .................................................. .................................................. .................. 45 S IMPLIFIED PAGS ROTOCOLO .................................................. .................................................. .................... 46 T OOLS .................................................. .................................................. ............................................ 47 C ustom FUENTE .................................................. .................................................. ................................. 47 M ILES F ORMAT .................................................. .................................................. ................................. 48 C OMPATIBILIDAD .................................................. .................................................. ................................ 49 P INSTALACIÓN DE LA IMPRESORA .................................................. .................................................. .................... 50 P INSTALACIÓN RINT CABEZA .................................................. .................................................. ............... 51 S TANDARDIZED SENSOR DE PRODUCTOS .................................................. .................................................. ... 52 P KIT DE BOMBA DE AIRE ositive .................................................. .................................................. ..................... 53 E COMUNICACIÓN EXTERNA ............................. .................................................. ............. 54

■ H GRABACIÓN ISTORIA .................................................. .................................................. .................... 55 ■ P LANET PORTAL .................................................. .................................................. ........................... 56 PRE-INSTALACIÓN DE FORMACIÓN ............................................. .............................. 57 ■ P RE- yo NSTALACIÓN PAGS POLÍTICA .................................................. .................................................. ........... 59 PAGS RE-INSTALACIÓN FORM .................................................. .................................................. ................. 59 O FORMACIÓN perator .................................................. .................................................. ....................... 60 S PROCESO DE INSTALACIÓN IMPLIFIED .................................................. .................................................. .. 60 ■ I NSTALACIÓN sol GUÍA DEL USUARIO .................................................. .................................................. .................... 61 PAGS PROCESO DESCRIPCIÓN .................................................. .................................................. ................... 61 S TEP 1: C LIENTE validación del proyecto .................................................. .......................................... 62 S TEP 2: NSTALACIÓN PREPARACIÓN .................................................. ................................................. 64 S TEP 3: NSTALACIÓN .................................................. .................................................. .................... 65 S TEP 4: S HORT si INSTRUCCIONES ASIC .................................................. .................................................. 66 S TEP 5: I VALIDACIÓN NSTALACIÓN .................................................. .................................................. .. 66 S TEP 6: R INFORME DE LA yo A NSTALACIÓN MI ................................................. .......................................... 66 9450 I NITIAL PUESTA EN MARCHA DE INSTRUCCIONES (aproximadamente 30 MINUTOS) .................................................. .... 75 I NSTALACIÓN V alidación C ISTA .................................................. ................................................ 76 9232 I NSTALACIÓN C ERTIFICADO .................................................. .................................................. ..... 77 O Utah O F si BUEY C Hecking L IST .................................................. .................................................. ........... 78 ■ C LIENTE T RAINING .................................................. .................................................. ................... 79 ■ P IMPRESORA EN re MODO DE EMO .................................................. .................................................. ............... 81 PAGS IMPRESORA DE PUESTA EN MARCHA .................................................. .................................................. .......................... 81 S AFELY transporte de la impresora .................................................. ................................................. 82 DESPUÉS DE LAS VENTAS ............................................... .................................................. ................................. 83

■ Un ESPUÉS S ALES PAGS POLÍTICA .................................................. .................................................. ................... 85 sol POLÍTICA GENERAL .................................................. .................................................. ............................. 85 S PARE POLÍTICAS PARTES ................................................ .................................................. .................... 86 ENR P POLÍTICA .................................................. .................................................. ................................... 87 M POLÍTICA ANTENIMIENTO .................................................. .................................................. ..................... 88 S IMULATOR .................................................. .................................................. ..................................... 89

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PAGS INFORMACIÓN RINTER .................................................. .................................................. .................... 89 P PROBLEMA DESCRIPCIÓN EN N SAP OTIFICACIÓN .................................................. .................................... 90 ■ O norte S INTERVENCIÓN ITE .................................................. .................................................. ................. 92 ■ H Y Istories estado de ejecución .................................................. .................................................. .. 92 PAGS MPRESIÓN HISTORIA ................................................ .................................................. ............................. 92 M ANTENIMIENTO HISTORIA ....................................... .................................................. ................... 93 (P IMPRESORA) UNA DISPONIBILIDAD ( H ISTORIA) .................................................. .................................................. .. 94 (A DDITIVE) C ONSUMO ( H ISTORIA) .................................................. ................................................. 96 W DVERTENCIAS / F AULTS ( H ISTORIA) .................................................. .................................................. ....... 97 C HISTORIA ONSUMABLE .................................................. .................................................. .................... 98 R ESTADO Unning ( H ISTORIA) ARCHIVO .................................................. .................................................. ..... 99 S TARTA/ S PARTE SUPERIOR L OG F ILE .................................................. .................................................. ................... 101 R CLIENTE EN epair ' SITIO S .................................................. .................................................. ......... 102 T TÉCNICA BOLETÍN .................................................. .................................................. ..................... 102 S NOTA DE SOFTWARE .................................................. .................................................. ..................... 102

■ E PROCESO scalation .................................................. .................................................. ............... 103 R EPORTING un problema técnico .................................................. .................................................. ..... 103 E PROCESO scalation .................................................. .................................................. ................... 103 MANTENIMIENTO ................................................. .................................................. ........................... 105

■ G ENERALES .................................................. .................................................. ................................... 107 R El mantenimiento regular .................................................. .................................................. ................ 107 P RESIÓN bomba de reemplazo PERIODICIDAD ......................... ................................... 108 I NK FILTRO DE SUSTITUCIÓN PERIODICIDAD .................................................. ............................................. 108

■ M ANTENIMIENTO ALARMAS .................................................. .................................................. .............. 109 F ILTER K ESO .................................................. .................................................. .................................... 109 F LUSHING y METRO KIT DE ANTENIMIENTO ...................... .................................................. ....... 109 ■ M ANTENIMIENTO RECORD y resolución de fallos .................................................. ................................... 110 PAGS MANTENIMIENTO REVENTIVE .................................................. .................................................. ............ 110 C OPERACIONES URATIVE ........................................ .................................................. .................. 111 ■ N EXT de RESET MANTENIMIENTO DE ALARMA .............................................. .................................................. .. 112 ■ M ANTENIMIENTO HISTORIA .................................................. .................................................. .............. 112 ■ P REVENTIVE METRO ANTENIMIENTO C LISTA PUÑETAS ( PM) ................................................ ................................. 113

F LUSHING y PAGS ARTE DE REPUESTO .................................................. .................................................. . 114 ■ D Lloviendo y ENJUAGA RECOMENDACIÓN .................................................. .................................... 115 S HUT-ABAJO> 3 SEMANAS .................................................. .................................................. ................. 115 S LMACENAMIENTO TIEMPO> 2 MESES .............................. .................................................. ........... 115 SOLUCIÓN DE PROBLEMAS................................................. .................................................. .................. 123

■ I INTRODUCCIÓN .................................................. .................................................. ........................... 125 ■ P ROFILES .................................................. .................................................. ................................... 125 ■ S TATUS .................................................. .................................................. ..................................... 126 sol ESTADO GENERAL .................................................. .................................................. .......................... 126 ■ M MENÚ ANTENIMIENTO .................................................. .................................................. .................. 128 yo NK C IRCUIT METRO MENÚ ANTENIMIENTO .................................................. .................................................. ... 128

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yo NK C IRCUIT O ERSPECTIVA .................................................. .................................................. .................. 129 P CABEZA RINT METRO MENÚ ANTENIMIENTO .................................................. .................................................. ... 130 ACM INFORMACIÓN ( TAG) ................................................ .................................................. ............... 133 S RECORDATORIO EGURIDAD ................................................ .................................................. ........................... 135 ■ E CODE y RROR T TABLA OLUCIÓN .................................................. ................................... 139 T OLUCIÓN T ABLES .................................................. .................................................. ........... 140 ■ L IST DE ESPECIAL S CORTAR PAGS ARTE PARA MI T ECHNICIANS ..................................................................... 174 ■ L IST OF S PARE P ARTS FROM CATALOGUE ( A48599) ........................................................................ 178 M ODULATION ASSEMBLY RECOGNITION ............................................................................................... 181 EHT PLATE RECOGNITION ................................................... 181 C ONNECTING THE MI TECHNICIAN TOOL .............................................................................................. 182 D RAINING AND F LUSHING PROCEDURE ................................................................................................ 183 S TORAGE TIME > 2 MONTHS ............................................................................................... 183

■ A CCESSIBILITY TO THE IC PARTS ..................................................................................................... 184 O BJECTIVE ........................................................................................................................................ 184 P ROCEDURE..................................................................................... 184 ■ S PARE PARTS SHEETS .................................................................................................................... 186 ■ S PARE PARTS SHEETS .................................................................................................................... 188 ■ A DJUSTMENT SHEETS ..................................................................................................................... 211 C HARGE ELECTRODE ......................................................................................................................... 211 M OTOR SPEED................................................................................................................................... 212 B REAK-OFF POINT A DJUSTMENT ............................................................... 214 ELECTRONICS ............................................................................................................................... 217

■ D IAGRAM BLOC .............................................................................................................................. 219 ■ P OWER SUPPLY .............................................................................................................................. 220 ■ NEP BOARD ................................................................................................................................... 220 B LOCK DIAGRAM NEP BOARD ............................................................................................................. 221 ■ T ECHNOLOGY INTERFACE BOARD .................................................................................................... 222 C OMPONENT LAY-OUT T ECHNOLOGY INTERFACE BOARD ...................................................................... 223 B LOCK DIAGRAM T ECHNOLOGY INTERFACE BOARD .............................................................................. 224 ■ I NK CIRCUIT BOARD ( A48181) ......................................................................................................... 225 ■ P RINT HEAD BOARD ........................................................................................................................ 226 C OMPONENT LAY-OUT P RINT HEAD BOARD .......................................................................................... 226 B LOCK DIAGRAM P RINT HEAD BOARD ........................... 227 ■ I NDUSTRIAL I NTERFACE BOARD ....................................................................................................... 228 C OMPONENT LAY-OUT I NDUSTRIAL INTERFACE BOARD ......................................................................... 228 ■ I NPUT / O UTPUT SPECIFICATION ....................................................................................................... 229 T RIGGER & ENCODER ........................................................................................................................ 230 A LARM & F AULT ( R EADY) ........................................................ 232 S ERIAL LINK ...................................................................................................................................... 235 M ISCELLANEOUS INPUTS ...................................................... 236 M ESSAGE NUMBER ............................................................................................................................ 237 M ISCELLANEOUS OUTPUTS ............................................... 238 N ETWORK ......................................................................................................................................... 239

•

DHCP MODE ( D YNAMIC H OST C ONFIGURATION P ROTOCOL) ........................................................................ 239

•

F IXED IP ADDRESS MODE .................................................................................................................... 239 9450 Libro de los ingenieros de servicio

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■ I NPUT / OUTPUT SIGNALS DESCRIPTION ............................................................................................ 240 P RINTING S ETTINGS .......................................................................................................................... 240 J OB SETTING ................................................................................ 242 ONE CELL SPEED MEASUREMENT .............................................................................................. 243

TWO CELL SPEED MEASUREMENT ............................................................................................. 245 E NCODER.......................................................................................................................................... 246 A LARM & FAULT ................................................................................ 247 PRINTER READY ............................................................................................................................ 247

INVERSE MESS .............................................................................................................................. 247 INHIBIT TRIG ................................................................................................................................... 248 J OB ( M ESSAGE) SELECTION I NPUTS .................................................................................................... 249 ON / OFF ......................................................................................................................................... 250 COUNTR INCRM X & Y .................................................................................................................... 250 COUNTR RESET X & Y ............................................................. 251 COUNTR END ................................................................................................................................. 251

HYDRAULICS ................................................................................................................................. 255

■ D IAGRAMS OF THE HYDRAULIC CIRCUIT ............................................................................................ 257 ■ P ART IDENTIFICATION ..................................................................................................................... 258 F ILTER .......................................................................................... 258

I NK C IRCUIT START – UP ..................................................................................................................... 261 P RINT HEAD START-UP ............................................................. 263 V ISCOSITY MEASUREMENT ................................................................................................................. 264 I NK LEVEL MEASUREMENT ............................................... 265 I NK TRANSFER PHASE ........................................................................................................................ 267

■ J ET START-UP AND SHUT-DOWN ...................................................................................................... 269 ■ J ET PRINCIPLES .............................................................................................................................. 270 B REAK OFF POINT ( BOP) ................................................................................................................... 270 P HASE DETERMINATION ( C HARGE SYNCHRONIZATION) ......................................................................... 272 J ET SPEED CALCULATION ............................................ 272 P IEZO FREQUENCY ............................................................................................................................ 272 J ET POSITION ........................................................................ 272 ■ J ET IN THE GUTTER PRINCIPLE ......................................................................................................... 273 SOFTWARE .................................................................................................................................... 275

■ G ENERAL ....................................................................................................................................... 276 O PERATING SYSTEM .......................................................................................................................... 276 9450 APPLICATION SOFTWARE............................................................................................................ 276 ■ S OFTWARE INSTALLATION / UPDATE PROCEDURE ............................................................................. 277 G ENERAL .......................................................................................................................................... 277 S OFTWARE PACKAGE ..................................................................... 277 P REPARATION ................................................................................................................................... 278 F IRMWARE I NSTALLATION ( S TANDARD) ......................... 279 I NSTALLATION R EPORT ...................................................................................................................... 281

■ F ACTORY CONFIGURATION SETUP.................................................................................................... 282 9450 Book for Service Engineers 9/298

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P RINTER CONFIGURATION .................................................................................................................. 282 P REVENTIVE MAINTENANCE DATA .......................................... 284 H ISTORIES ERASURES ........................................................................................................................ 285

■ I NTERFACE FOR MI S ERVICE ENGINEER ........................................................................................... 285 MI ENGINEER PROFILE ....................................................................................................................... 288 ■ C OPY SCREEN ................................................................................................................................ 294 P REPARATION ................................................................................................................................... 294 U SE ................................................................................................... 294 ■ S IMULATOR .................................................................................................................................... 295 I NSTALLATION & L AUNCHING .............................................................................................................. 295 U SE ............................................................................................. 295 ■ A LGORITHMS .................................................................................................................................. 296 C ODIFICATION ................................................................................................................................... 296

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Safety

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Safety Notes:

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Safety

■ Reminder Please read all the safety instructions that appear in the manuals provided to customers.

■ Compliance to standards All our products are imposed to meet certain standards depending on local legislations.

Any (local) modification and or alteration to our equipment other than communicated by MARKEM-IMAJE DS department, either by a MI employee or a customer is therefore strictly forbidden.

The uses of non MARKEM-IMAJE parts or drilling a hole in the cabinet are examples which affect the compliance to standards. Keep this in mind at any time and make sure the customer does the same.

■ Safety Although we are able to meet a large variety of applications with our product range, there is one application which we cannot meet: Hazardous environments A hazardous environment is defined as a place where concentrations of flammable gases, vapours, or dusts occur.

It is strictly forbidden to use any product of MARKEM-IMAJE in an environment which is determined as hazardous environment

The safety precautions mentioned in the operators, service and installation instructions should be understood, communicated to the customer and followed up at any time without any exceptions.

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Safety

■ Rules of conduct for technicians when visiting customers Technicians must comply with the safety rules in effect at the customer's site: Prevention plan: Technicians must request and examine the customer's prevention plan (where applicable) in advance or upon arriving at the customer's site.

-

Traffic areas,

-

Authorization to use spark-producing tools,

-

Authorizations to perform work,

-

Necessary accreditation (chemical, electrical, etc….)

If the business being visited does not provide specific equipment, technicians must wear MarkemImaje personal protective clothing at least.

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Printer description

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Printer description Notes:

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Printer description ■ Overview

Intuitive touch screen

Full Tightness Stainless Steel Print Head:

user Interface Based on icon design

G Print head: Font height up to 32 dots (Resolution = 2.8 dots/ mm)

IP56/IP66 Stainless Steel cabinet

M Print head: Font height up to 24 dots (Resolution = 4.5 dots/ mm)

Mark and Read solution

Advanced Consumable Management

Consumable Identification & Management

Ink circuit based on 9232 printer with additional features: Auto diagnostic sequences embedded Improvement of start/stop sequences Securing Compatible with M-I accessories

Ink tank level

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Printer description ■ Principle of operation The principle of operation is divided in two (2) priorities: Priority1: Constant Jet speed. Feedback loop reaction time less than 2 seconds

Pressure

Jet Speed Reference

adjustment

Modulation assembly

Jet speed Measurement

Priority2: Constant Concentration. Feedback loop reactivity less than 30 mn

INK

Temperature

Viscosity

measurement

measurement

Viscosity

Viscosity vs temperature

reference T (°C)

Additive addition

Constant Ink Level

management

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Printer description ■ Available configuration Type

Head type G

9450

M

IP

Jet

Font height

(dots)

Resolution

P/N

(dots/mm)

IP56

1.1G

32

2.8

A48310

IP66

1.1G

32

2.8

A48316

IP56

1.1M

24

4.5

A48311

IP66

1.1M

24

4.5

A48317

Umbilical length

3 or 6 meters (118 or 236 inch)

■ Print head Description The design of the print head matches upside-down print head applications. The design of the print head is based on 9200 series.

New stainless steel sleeve for easy

The mechanical interface

& secure print head cleaning

ensures tightness and a flexible link between Umbilical print head

Front cover allows easy access to the print head parts

New Head filter Mono layer filter

New 4 ELV Block Mechanically designed to prevent blockage issue

Print head parts reuse from 9200 series

IP 66 Seal

(electronic & Hydraulic)

(option)

Tightness is ensured by compressing a seal between the hydraulic plate and the

Cover Magnet

print head sleeve

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Printer description ■ Main features

Print features

M head

G head

Head /Jet

1 head / 1 jet

1 head / 1 jet

Number of lines

Up to 5 lines

Up to 5 lines

Number of dots

From 5 to 24 dots

From 5 to 32 dots

Character height

1,8 to 8,7mm

1,1 à 11,4 mm

Characters choice

Latin, Arabic, Cyrillic, Greek, Japanese, Chinese, Hebrew, Korean…

Print speed

Up to 4.4 m/s

Up to 6.6 m/s

Message library

Up to 1000 message

Up to 1000 message

Counters

Up to 2 per message

Up to 2 per message

Yes

Yes

Promotional coding (unique code)

Barcodes

EAN8/EAN13/EAN128/UPCA/UPCE barcodes, code 39, code 128, interleaved 2 of 5, Data matrix, QR codes

Shift code

Yes

Yes

External variables

Yes

Yes

Postdates

Yes

Yes

Configuration Cabinet

Full stainless steel

User interface

WYSIWYG 7-inch wide touch screen

IP rating

IP56/IP66(optional)

Umbilical length (conduit)

3m/6m(optional)

Connectivity

USB – SD port /Ethernet - Alarm - Encoder - RS-232 - Detection

Print head pressurization kit Autonomous pressurization kit (no

Yes (Optional)

plant air required) Print head

Modulation assembly GS/GL type

Consumables Ink cartridge

0.8l cartridges. Mistake proof - Equipped with radio identification (Tag)

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Printer description ■ Advanced Consumables Management Overview The Advanced Consumables Management is composed of an identification system, implemented in the printer, which is able to identify Markem-Imaje consumables. The customer’s benefits are: •

No mistake with consumables references recognition,

•

Optimum marking/printer performances,

•

Identification of out-of-date cartridges,

•

MI consumables authenticity proven.

The ACM design meats the ISO15693 standards. Each consumable is equipped with a TAG. The printer is equipped with antenna board and IC board which transmits interrogator signals and also receives authentication replies from tags situated on the consumable cartridge. The TAG contains ink or additive reference, batch number, expiry date and volume. The IC board transmits to the NEP all data from the TAG. These data are used to manage different functionalities of the printer (fluid levels, ink characteristics and validity...).

Consumable cartridges

NEP board

IC/RFID board

TAG (Consumables):

References Batch number Expiration

Antenna

date Volume

board

Signal frequency= 13,56 MHz

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Printer description ■ Umbilical configurations (G/M heads) The umbilical configuration is performed by our manufacturing center: straight or angled head, according to the umbilical option selected in the SAP configurator. Four (4) configurations are available (0°, 90°, 180° and 270°) as follow:

■ G/M Head dimensions

Minimum radius of curvature (r): - Static: 100 mm (3.93”) - Dynamic: 150 mm (5.90”)

r

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Printer description ■ M Print head vs G Print head G head

M head

hydraulic

hydraulic

plate

plate

1

6 5

1

2

2

3 3

4 4bis

4 4bis

7

7

Designation

ID

Compatible

Comments

(G/M heads)

G head: ENM38980 (GS) G 1

Modulation Assembly

No

head: ENM40038 (GL) M head: ENM47391

2

Charge electrode

No

3

Deflection Plate

No

4

Gutter Block

Yes

M/G head: ENM38941

Gutter Sensor

Yes

M/G head: ENM38973

5

4ELV Blocks

Yes

6

Print head Board

Yes

7

Active Plate

No

8

Head Cover including EHT

No

M head/G head: ENM47458

9

Ink Filter

Yes

M head/G head: ENM46708

Head sleeve

No

New reference (M head):ENM45303

4bis

Not Shown

Including with Active plate (7) M head: ENM46263 G head : ENM40783

M/G head: ENM46408 M/G head: ENM39168 Not sealable for FSE. Dedicated for repair center

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Printer description ■ Cabinet dimensions

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Printer description ■ Operator interface Profile selection When connecting the printer to the AC power, the printer displays the user profile selection.

Operator profiles: These profiles allow performing the basic operations (Jet maintenance, Job selection). By default, no password is required. This profile is configurable by an advanced profile.

Advanced profile: This profile allows performing advanced operations (Printer/Printing configurations, Job creation, operator profiles configuration, ink circuit or print head maintenances…). By default, the password for this profile is “0000”. MI Engineer profile: This profile provides total access to all printer parameters. It is exclusively dedicated to MI Field service Engineer. (See Software section – MI Engineer profile) .

Operator languages Arabic, Bulgarian, Chinese, Taiwanese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese (Brazil and Portugal), Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese.

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Printer description Printer interface Current Job in

Alarm and fault

production

notifications

Printer/jet Status

USB connected

Zoom (Job)

Job management (creation, modification…)

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Printer description ■ Electronic compartment

Power Supply board NEP board + Techno board

Industrial interface board

Cooling Fan

Rear view of the Top of the printer

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Printer description ■ Hydraulic compartment First level: Customer interface (basic operations) Easy access to the ink and

connector/SD

additive cartridges (No

card to/from printer

tools required)

data from/to USB

pump Possibility to transfer

Adjustment of the pressure

Second level: Accessibility to the ink circuit components (using a 3mm Allen key)

Pressurization kit

Pressure pump

Antenna board

Cartridges equipped

with tag

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Printer description

Ink Pressure sensor + anti-pulse

Peltier cell

Ink Level sensor

Ink filter

min level)

Level cells (Overflow,

IC/RFID board New hydraulic block:

Transfer pump

Electrovalves

-

Additive pressure sensor CP3

-

Rinsing electrovalves EV6,EV7

Hydraulic parts (Ink/additive transfer pumps and electrovalves)

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Printer description ■ Ink features Cartridge identification The reference system has been set up to facilitate customer and Markem-Imaje team understanding on the consumables content (colour, solvent base…). The logic of this reference system is explained below:

Note : J can be found instead of A for

some countries due to regulations

Certain inks require being equipped with specific accessories (pressurization kit) or require specific settings (partial transfer). These inks are the following:

Ink reference

Additive reference

Head type Partial transfer Pressurization kit

-

Ink reference

Head type Partial transfer Pressurization kit

A188/J188 A188/J188 A188/J188

G-M

-

Additive reference

MB139 MB243 MB247

MC117 A188/J188

G

Mandatory

Mandatory

ENM40205

ENM40205

DB513 MB554 DS560 A181 G

A188/J188 G-M

-

Mandatory ENM40205

G-M

G

Mandatory Mandatory

-

-

ES590

FB651

MB248

A508

A591

A652

A188/J188

G

G-M

G

Mandatory Mandatory -

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-

Mandatory ENM40205

G-M

Mandatory

-

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Printer description ■ General specification of the printer Physical characteristics Printer body(LxPxh) .................... 360mm x 304mm x 555mm Print head (LxPxh):

G head: 229mm x 45mm x 45mm

Dimensions (mm)

M head: 231mm x 45mm x 45mm Umbilical length:

3000 mm or 118 inches 6000 mm or 236 inches

Weight (kg) Stainless steel

Complete machine ........................... 25 kg without options and ink Cartridge ........................................... 0.8Kg 304L

Operating limits Operating temperature

[5°C to + 40°C]

Humidity

10 to 90 % without condensation

Altitude

3000m maximum

Use of certain inks can limit the temperature range

IP56 (standard configuration) IP66

Protection

(Optional configuration) EN60529

Installation details Working position of the

Vertical for the printer cabinet Any

printer

position for print head

Maximum height offset between

[- 2 m & + 2 m] for umbilical 3m [-1m & +2m] for umbilical 6m (print head vertical down or horizontal) [0m & +2m] for

head and Printer cabinet

umbilical 6m (print head vertical up) No setting required

Head / Object distance

G head : 10 and 30 mm / M head : 7 and 14 mm

Head movement

Possible with limited ink range, refer to IRS (Maximum acceleration: 10m/s². Max linear speed: 1m/s)

Compliance with standard CE marking (self-certification)

Safety

Electromagnetic compatibility

Conformity with the machine directive, the EMC directive and the low voltage directive: CEI 60950 (EN60950) + Safety standard ISO 13849 Certification cULus-GS Emissions: EN 61000-6-4 Immunity: EN 61000-6-2

Vibrations : NF EN 22247 / NF EN 60068-2-29 Impacts: NF EN22248 (falls/impacts)/NFH00 -60 NFH00-41, 47, 58, 59

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Printer description Energy 100 - 120V 0.5A alternative (Automatic switching) 200 - 240V Power supply

0.3A alternative (Automatic switching). Frequency 50 or 60 Hz Power 60 VA.

Air quality

Air pressurized (head

Filtration

pressurization option)

Flow rate

Max: 0.12 grams of water/m³ (0.15 oz. of water/cubic foot) – 1 PPM of oil and size of particle < 5μ 90% (particle > 0.1μm) 800 Nl/hour (0.47 scfm) for a IP56 version equipped with air pressurisation at 7 bar (101 PSI)

Nominal pressure 5 < P 200m/min

The Autonomous Compressor is recommended for use for print speed > 200m/min to improve the printing autonomy.

Positive Air Pump kit vs. Air Treatment Unit

KIT

IP56

ENM40206 Air treatment unit without switch

IP66

Humid

x x

A40205 Air treatment unit A44425 Positive air pump kit

Environment

Printer configuration

x

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dust

x

x

x

x x

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Main product features External communication The printer is standard equipped with an Ethernet (RJ45) communication port for complete printer control. For updates and or data transfer the printer offers 2 ports: USB port or SD port. Limitation: SD up to 2 Gb supported, SD HC and SD XC are not supported.

Industrial Interface (option) The industrial interface offers a wide variety of inputs and outputs to meet special and more complex customer’s applications (see section Electronic- Industrial interface)

•

Connection of customers “trigger” signal (cell, switch, PLC),

•

Control of trigger signal by Inhibit signal input,

•

Connection of customers “encoder” signal,

•

Output for Warning and Alarm (opto-coupled and or Relays contact. The relays l contact could be served for example to stop the production line.

•

Connection of a second cell for object speed measurement,

•

Printer ready output signal,

•

Counters management (increment and reset) plus end value output signal,

•

Switching ON/OFF the printer by external signal,

•

Message selection from a predefined series of messages (library) by one input signal plus control of selection sense, ascending or descending. For head movement applications for example,

•

Message selection by message number (Hexadecimal or Binary coded),

•

Message print sense control (reverse printing)

•

Serial communication either RS232 or RS422 mode for complete printer control

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Main product features

■ History recording Several data are stored to facilitate the daily use of the printer by the customer and the intervention of the MI service technician. These data can be saved on a USB stick or SD card for analysis purposes.

Printing: print counts per message with start and end date and time over the last two months for the messages manually selected. Message selection by external signals is not taken into account.

Maintenance: All interventions (maintenance and or part replacement) can be recorded in the printer. This is a manual procedure (except the maintenance).

Availability / consumption: The availability of the printer (100% = printer always available without faults when needed) and average Additive consumption plus the average temperature (based on the ink temperature are measured for each month.

Warnings / Faults: Recent faults and warnings are recorded with a direct link to the running status history which can be of use for the service technician for diagnosis purpose.

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Main product features ■ Planet portal The aim of the DS Technical Support Planet is to give easier access to the information (last Technical Bulletin, BfSE, check lists…) plus Software/Firmware. The web link is http://blvsapep32:50000/irj/portal and the entry point is new technical support.

Entry point (Global support)

Entry point (CIJ support)

Entry point (9450 support)

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Pre-installation Installation Training

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Pre-installation Installation Training Notes:

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Pre-installation Installation Training ■ Pre-Installation Policy Pre-installation form For each new MI proposal, the solution has to be validated by the customer through the print sample process. For each installation project, a Pre-installation has to be performed in order to: •

Define the customer need/application,

•

Check the feasibility,

•

Prepare correctly the installation,

•

Ensure efficient and professional installation.

The form is a good tool for sharing information between sales and the technical department. The form is often needed as an attachment to the Business Opportunity (BO) form. To help the operation to fill the pre-installation, 2 “Pre-installation” forms are defined

tion talla s n i Pre asic

m » for lex P

mp « Co

«B

Dedicated for “Basic installation” (standalone encoder). This pre-installation could be filled by the service engineer.

m » for

Dedicated to Complex Pre-installation” form

machine with Photo-cell or/and tacky sale rep or by the Level 1 field

ation stall re-in

for non-basic installation**. This preinstallation could be filled by the Level 1 or level 2 field service engineers.

Note: A detailed installation guide is available in this book to remind each step of the installation process and to remind the installation rules for the CIJ technology.

integration, RS232 connection, Ethernet Non-basic installation: 9450 with Colos, head movement, complex mechanical connection, Interface parallel, Data matrix, QR code, specific inputs outputs or difficult environment (temperature, humidity…).

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Pre-installation Installation Training Operator training For each installation, the Customer operator has to be informed on how to drive a CIJ printer. Most of the downtime under warranty is due to the lack of knowledge. At the end of installation, the printer should run properly if the operator customer is “autonomous” or if he is fully aware and convinced to follow a basic operator training.

Case#01 - Customer operator has never used an M-I CIJ printer before

The operator should follow Basic training course (see section customer training). Information will be supplied after the installation (safety, start/stop, quick guide presentation, introduction of the MI training catalogue) and convince the customer the preventive maintenance is a key factor of success.

Case#02 - Customer operator has already used a MI CIJ printer before.

A Short Basic instruction should be supplied after the installation (see section customer training). A customer having MI CIJ printer already installed have sufficient knowledge (safety, vocabulary, ink jet technology...) to receive this Short Basic instruction at the end of the installation.

Simplified installation process Each installation and the printing quality have to be validated in production mode with the customer and the “Installation certificate” has to be filled.

Markem Imaje

OOBCL

Proposal

Installation certificate

Pre-installation

9450 Installation

Remark: Supply a “back-up printer configuration” card (messages, fonts, and printer setup) for the future maintenance operation with MI hot-line.

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Pre-installation Installation Training ■ Installation Guide Process description For customer, the most important contact is the MI technical services. Pre-installations and installations have a habit of setting the tone of how a customer views Markem-Imaje. You are the ambassador of MARKEM-IMAJE! It is expected that each service engineer uses all the available tools and training support to provide the best of their abilities to maintain a high level of customer service and technical expertise. Some rules and best practices to prepare the installation, behavioural, and installation techniques must be followed and observed for this first contact with the customer. These rules allow a successful installation to be ensured and minimize returns during the warranty period after the installation.

In this section, all installation steps are described:

•

Step1: Validation of the customer project,

•

Step2: Preparation of the installation,

•

Step3: Installation of the printer,

•

Step4: Instruction/Training for the operator,

•

Step5: Validation of the installation

•

Step6: Report of the installation

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Pre-installation Installation Training Customer project Validation

Print sample validation

Pre-installation

Cognex validation**

Step 2: Installation preparation Preparation of the Installation

Step 3: Installation

Physical Installation

Installation validation

Printer back-up Message/font/Config

Step 4: Operator instruction flipchart

Step 5: Installation validation

Validation with customer

Installation certificate

Clean the installation area

Production follow-up

Short basic instruction on

Step 6: Report the Installation Step 1: OOBCL

* * Cognex validation: In case of Mark & Read application please refer to the associated Mark & Read document and contact your local CoLos champion

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Pre-installation Installation Training Step 1: Customer project validation Print samples process & Sampling activity The sampling activity is a free service offered to external and internal customers for validation of suitability for inks for clearly identified applications. For each MI proposal concerning a new application or new substrate, the ink choice has to be validated by the customer through the print sample process. The sample request form is available on Planet.

Pre-installation Before making an offer it is necessary that a local service/sales engineer makes an evaluation of the application during a Pre-installation visit. The Pre-installation Form has been designed to be a guide for Salesmen or Service Engineers during this visit. It will help to clearly define the application, the type of printer, the type of print head and ink, the needed accessories, the connections with the printer and the environment. Don't hesitate to collect all data and fill all fields mentioned in the form. Add drawings or digital pictures if possible in order to define where the cabinet, the print-head, and accessories (tacky, photocell…) will be installed. During the pre-installation visit, it is important to behave like if you have to install the machine:

•

Localization of the marking head and of the cabinet,

•

Detection signal and encoder mechanical coupling,

•

Mechanical brackets,

•

Availability of mains power, compressed air,

•

Electrical connections with customer's equipment

This pre-installation visit is strongly recommended in order to clearly define the customer need and to prepare and ensure efficient and professional installation.

Cognex validation In case of Mark & Read application please refer to the associated Mark & Read document and contact your local CoLOS champion

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Pre-installation Installation Training Step 2: Installation preparation In order to perform an efficient and professional installation, the installation has to be strongly prepared to avoid any surprise during the installation. Contact your sales & logistic representatives Liaise with the Sales department to check what was sold, what was ordered and the specific requirements for the installation (pre-installation form). Contact the Logistics department to confirm what was ordered and its delivery date. Check that the delivered parts and what the sales team sold match up, so as to minimize any surprises at customer site!

Contact your customer It is the first contact with YOUR CUSTOMER: you have to be professional!

• Establish a link between the customer’s representatives who will be responsible for the installation.

• Arrange an appointment (define the date) and re-check the customer need by using the Preinstallation form filled during the pre-installation visit. • Check if the company has safety or quality issues that require special authorization or documentation (safety shoes, safety helmet, electrical qualification…). • Check that the delivered parts and what the Sales team sold match up, so as to minimize any surprises at customer site! • Check if they have completed any pre-installation work required (air pressure present, main power present near the installation area, specific bracket done by the customer…). • Check with your contact what printer and accessories have been delivered.* • Check with your contact the consumables that have been delivered (it could be a different carrier for consumable and printer).Check with your contact the production line could be stopped for the CIJ integration and then the production line will be ready to perform some test in production mode.

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Pre-installation Installation Training Step 3: Installation Installation at a customer’s site Meet your contact and confirm the plan for the installation

• Confirm the plan for the installation according to your last exchange with your contact and with the information present on the Pre-installation form. • Respect the safety or quality rules to follow during your stay on the customer site. • Localize the materials and consumables delivered by MI. • Localize the production line where the installation has to be performed. • Identify the operators already trained or operators who have to follow the basic operator instruction. • Check the certified power plug. • Check the compressed air if required. • Check the grounding available near the printer. • Check the possibility to fix the stand on the floor. • Start and check the printer before to starting the installation. • If you replace an old machine, note the cable connections. • The printer has to be installed far from permanent crossing of mobiles or people. • Install the printer and accessories with the definitive bracket. • Perform the installation with vibration free on the printer cabinet, print-head, umbilical, accessories when the production line is active. • Perform installation within MI specification (T°, Printing distance, level print head/cabinet). • Check the umbilical positioning (no vibration, correct bent, no axis rotation and correct speedacceleration if movement…). • Install the head maintenance tray. • Check the cable routing and attach each cable in a professional way (check the grounding and shielding). • Once the installation is definitive, validate the message layout in production condition. • Once the message layout is validated, start a production follow-up and start your installation validation (see next chapter). • Enter the installation date in the factory settings to reset the counters for the maintenance alarms (see chapter software).

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Pre-installation Installation Training Installation validation When the physical installation is performed, please use the “Installation validation checklist” in order to control the installation rules for the CIJ technology. Once the installation is definitive, validate the message layout in production condition. Once the message layout is validated, start a production follow-up. If the speed of the line is variable, test the printer at the maximum speed.

Step 4: Short Basic instruction The Field Service Engineer gives Basic Instruction to the customer using a Flip-chart near by the printer (master file of the flow chart available on Planet). The instruction takes 2 to 3 hours. Number of attendees should be limited (5 maximum).

Step 5: Installation validation Before leaving the customer, there are documents to sign. Installation/intervention report + installation certificate form should be signed by the customer. In the case where the customer has to finish the installation by himself, ask him to note this down on the installation report Delivery order has to be signed by the customer Send the OOBCL form to local after-sales manager Before leaving, schedule a phone call with your contact to verify that his expectations, under a production situation, have been met.

Step 6: Report the Installation to MI Use the OOBCL process to report the installation to MI (See OOBCL paragraph)

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Pre-installation Installation Training

Basic pre-installation form 9450

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Pre-installation Installation Training MARKEM-IMAJE REFERENCE Date:

Your Reference:

Subsidiary / Distributor:

Country:

Salesman's name:

Tel.:

Service Engineer's name:

Tel.:

CUSTOMER REFERENCE Customer’s Name:

Group:

Address:

Sales contact name:

Tel.:

Technical contact name:

Tel.:

Product line Name/Number:

ENVIRONMENT Ambient temperature

max.:

°C/F

Humidity

max.:

%

Working hours per year

Operating Temperature: from x to x °C (see IRS) wet

dusty

hours

Printer Replacement

New Installation

Application:

Model :

9450 MODEL 11G 11M

9450 Type Option

IP56

Umbilical length:

3M

6M

Angled umbilical

IP66

left

rear

right

CUSTOMERS PRODUCT DESCRIPTION Product type:

x

Size:

x

mm

Substrate: Surface:

Normal

Rough

Greasy

Humid

dusty

hot

Ink environmental Restrictions:

PRODUCTION LINE DESCRIPTION Speed: On Conveyor Power Supply Product movement

Variable m/min

Maximum speed:

Main power supply available Yes Right to left

Fixed Minimum speed:

m/min

UPS required Yes No

Left to right

No Up to down

Print head position

Description of Head Location

vertical

horizontal

upside down

tilt

Picture will be useful F

INK Ink & application constraints

Pre-treatment (Corona, flame, hot air)

Drying time available:

sec

Post-treatment (hot air, UV, heat)

Other constraints: (Migration, condensation, sterilization etc…)

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Pre-installation Installation Training INK Sampling Ink validation Repeat for each individual product substrate and or colour

To do

in progress

Done

Customers site sampling

Accepted:

Yes No

Local Markem-Imaje site sampling Ref.:

Accepted:

Yes No

GDS Markem-Imaje site sampling Ref.:

Accepted:

Yes No

Ink reference:

Date:

Additive reference:

Cleaning solution:

Additional remarks

JOB DESCRIPTION Location

On side

Top side

Bottom side

Job recovery from

9040

9020/9030

Other (to be specify)

Job description

Logo

Barcode

Font size

Neck

5,7,9,11,16,24,32 dots

Number of lines in a job:

ACCESSORIES Cabinet support

Customer table

Markem-Imaje stand and Bracket

Alarm

3 Lights 24V

2 Lights 24V

Cell

Customer’s alarm

External Signal MI Proximity

Mounting bracket photocell MI

Photocell Optic fiber

Reflection cell Photocell support

Two External Signals MI

Encoder spiked wheel Flexible

encoder ( 5000pulses)

coupling Encoder Support

Location ( specify) Encoder Markem-Imaje 7000 series needs signals A & B for marking

Air pressure kit ( IP56 only) Positive air pressure kit (IP56 only) Extraction system Job & System Back-up

MI encoder - Adjustable Encoder smooth wheel

Air pressure kit for dusty and humid environment

Important : DO NOT USE for humid environment In case of strong safety rule….can be proposed memory card

(Highly recommended)

SERVICES Service agreements

PREMIUM use & operating

Customer training

Number of operator per work shift: Number of work shift:

SERENITY

STANDARD

LONGEVITY

Advanced maintenance Number of technician per work shift: On-site training

COMMENTS Additional Information

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Pre-installation Installation Training

Complex pre-installation form 9450

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Pre-installation Installation Training MARKEM-IMAJE REFERENCE Date:

Your Reference:

Subsidiary / Distributor:

Country:

Salesman's name:

Tel.:

Service Engineer's name:

Tel.:

CUSTOMER REFERENCE Customer’s Name:

Group:

Address:

Sales contact name:

Tel.:

Technical contact name:

Tel.:

Product line Name/Number:

ENVIRONMENT

Temperature

Printer Replacement

New Installation

Application

Ambient

Max

No

Yes Max =

Vibrations

No

Yes

No

Yes

Cleanness

°C/F

wet

dusty

%

Air moisture

Ink storage

°C/F

° C/F Remark:

Difference between cabinet and head:

Humidity

Head / Cabinet distance

°C/F

°C/F Min

Model:

Wetness:

%

Static electricity:

No

Yes

No

Yes

Remark :

Horizontal:

Vertical:

cm / inch

cm / inch

hours

Working hours per year

No

Environmental restriction

Yes

Precise:

9450 MODEL 9450 Type

Option Air pressure kit

(IP56 only)

Positive air pressure kit (IP56 only)

Umbilical length:

11G 11M

IP56

3M

6M

Angled umbilical

IP66

left

rear

right

Air pressure kit for dusty and humid environment

Important : DO NOT USE for humid environment

CUSTOMERS PRODUCT DESCRIPTION + INK choice vs. Product x

Size:

Product Type :

Type:

Substrate: Surface :

Adhesion constraint :

No

Ink environmental Restriction

No

Drying time available

x

Colour: Normal

Rough

Greasy

Humid

Dusty

Hot

Yes: Yes: s

Remarks: draw the product including the location of the printing, mention any conditions and limitations which have been accepted by the customer

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Pre-installation Installation Training PRODUCTION LINE DESCRIPTION Describe in plain text the production process and the customer’s needs in full detail.

Production line & Model

Product speed:

Product movement: Product rate

Conveyor

Wrapping/Film

Carrousel

Mark:

Other: ________

Model:

m/min

( Maximum) Speed:

Continuous

Intermittent

Product/hour=

Variable

Fixed

Rotation

Hours/day =

Days/week =

Power Supply

Available

To be installed by the customer

Air supply

Available

To be installed by the customer

Cabinet fixation

MI

Customer

Comment / Solution:

MI

Customer

Comment / Solution:

Vertical

Horizontal

NA

One way printing

Weeks/year =

UPS system required

Yes No

Head fixation

Head movement

Synchronization printer with process

Reverse printing

Printer ON/OFF NA

Inclined

Upside down

Comment / Solution:

Ready to print Printing

Standard Printing stop

Product detection / Print signal Inhibit print signal Print Speed signal (Encoder / cell(s))

End of counter (Batch control)

External warning

Comment / Solution:

External via Stop imp

NA

MI

Customer Comment/Solution:

NA

MI

Customer Comment/Solution:

NA

MI

Customer Comment/Solution:

NA

MI

Customer Comment/Solution :

NA

MI

Customer Comment/Solution:

Visual

Acoustic

Production line STOP

MI

Customer Comment/Solution :

Serial COM

Behaviour : NA Behaviour : External message selection :

Numerical BCD Hex

User Profiles

Camera connexion

Sequential increment

Serial protocol Ethernet

Reverse library

Barcode reader

No

Yes Description

No

Yes * Connected to:

Colos

Colos Mark & Read

directly to the 9450 (Not available yet)

* If yes, please refer to the associated Mark & Read document and contact your local CoLos champion

Remarks

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Pre-installation Installation Training SAMPLING Ink & application

NA

Post-treatment (hot air, UV, heat)

Pre-treatment (Corona, flame, hot air)

constraints

Other constraints: (migration, condensation, sterilization etc…):

Ink validation

Customers site sampling

Date:

Accepted:

Yes

No

Repeat for each individual

BU/Operation sampling lab

Ref.:

Accepted:

Yes

No

product substrate and or colour

DS Feasibility lab

Ref.:

Accepted:

Yes

No

Ink reference :

Additive reference :

Cleaning solution :

Drying system

NA

MI

Customer Comment/Solution :

Antistatic precautions

NA

MI

Customer Comment/Solution :

JOB DESCRIPTION Location : Job window size:

Job creation:

Bottom side

Top side

On side

Height:

Neck

Size :

Printer interface

External interface

Logo

Shift code Barcode:____

Text size 5 , 7, 9 , 11 , 16 , 24 , 32 dots Date

Data matrix QR code Promotional coding

Job contents:

Auto dating Table manual update external update

Postdate 1 2 3 4 5 6 Counter

Variables fields

1 2 ………15 Job example:

MECHANICAL & ELECTRICAL INSTALLATION Customer table

be send

Markem-Imaje stand / table and Bracket

Cabinet support & maintenance tray

will be present Specifications to

present & within spec

Qty

Part n°

Customer bracket

Description

present

will be present

Markem-Imaje stand / table and Bracket

Head fixation

Qty

Part n°

Description

Remarks: draw the production line including the printer and all necessary accessories

ACCESSORIES Cabinet support

Alarm

Customer table

Markem-Imaje stand and Bracket

Markem-Imaje Alarm

Customer’s alarm

3 Lights 24V Part n° 2

Acoustic Light Production

Lights 24V Part n° bracket

line stop

Part n° Remarks

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Pre-installation Installation Training ACCESSORIES Manual activation Markem-Imaje :

Trigger

INC/TRG MESS

INHIBIT TRIG

External customer signal :

Trigger

INC/TRG MESS

INHIBIT TRIG

Qty

Job Activation Product detection

Cell Bracket

+ Brackets

Accessory

Part n°

Description

Part n°

Description

Location (specify in drawing)

Customer encoder

2 cells measurement

MI encoder Qty

Speed measurement Encoder or Cell

Encoder Mounting Bracket Wheel coupling Location (specify in drawing)

Job system Back-up

memory card

(Highly recommended)

Draw the production line including the printer and all necessary accessories

NA

Mandatory

Customer implementation

Present

Will be Present

MI accessory Qty

Antistatic

Part n°

Description

Brush Ground strap Mounting Bracket Location (specify in drawing)

SERVICES Service agreements

PREMIUM

use & operating Customer training

Number of operator per work shift :

Number of work shift :

SERENITY

STANDARD

LONGEVITY

Advanced maintenance

Number of technician per work shift : On-site training

COMMENTS Additional Information:

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Pre-installation Installation Training 9450 Initial start-up instruction (approximately 30 minutes) An instruction sheet is added in the printer box, you should follow the instructions to ensure an efficiency installation.

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Pre-installation Installation Training Installation Validation Checklist Safety Installation safety compliance (“No smoking” sign, extinguisher, glass…)

•

Not Ok • Ok

Printer has to be installed far from permanent crossing of mobiles or people

•

Not Ok • Ok

No explosive environment and Ventilated location (see instruction manual)

•

Not Ok • Ok

Printer far from source of heat or fire or sparks

•

Not Ok • Ok

Printer has to be connected to suitable power supply & correct earth

•

Not Ok • Ok

Head maintenance tray installed

•

Not Ok • Ok

Presence of pressurization kit if difficult environment (humid and/or dusty)

•

Not Ok • Ok

Plant air clean & filtered if applicable

•

Not Ok • Ok

Presence of positive air pressure pump if dusty environment

•

Not Ok • Ok

No vibration on cabinet, umbilical, print-head and accessories

•

Not Ok • Ok

Machine installed with definitive bracket

•

Not Ok • Ok

Umbilical correctly installed (no vibration, correct bent, no axis rotation and correct speedacceleration if movement…)

•

Not Ok • Ok

Cables correctly attached

•

Not Ok • Ok

Cables not too long (mainly for RS232 connection)

•

Not Ok • Ok

Cable shielding correctly connected

•

Not Ok • Ok

Grounding of machine stands

•

Not Ok • Ok

Stands fixed on the floor

•

Not Ok • Ok

Printing layout validated by the customer

•

Not Ok • Ok

«Tacho step» parameter correctly set according to the tacho encoder installation

•

Not Ok • Ok

If barcode application, the barcode is readable

•

Not Ok • Ok

Production follow-up made

•

Not Ok • Ok

Print test at the maximum speed of the production line

•

Not Ok • Ok

Ensure the encoder is tensioned and making a good & clean contact with the conveyor

•

Not Ok • Ok

Head object distance is correct

•

Not Ok • Ok

The level distance between the head and cabinet is ok (see Ink Running Specification)

•

Not Ok • Ok

No leakage, no fault on the printer

•

Not Ok • Ok

Factory setting set correctly (including installation date and maintenance data)

•

Not Ok • Ok

Printer backup done (printer parameters and messages)

•

Not Ok • Ok

Printer maintenance suitcase complete & available

•

Not Ok • Ok

Printer manuals given and available for operator

•

Not Ok • Ok

Initial operator training supplied

•

Not Ok • Ok

Local MI technical service centre known by customer (phone, fax…)

•

Not Ok • Ok

Ink & additive safety data sheet known and available by the customer

•

Not Ok • Ok

Ink Running Specification sheet known and available by the customer

•

Not Ok • Ok

Consumable storage explained and available

•

Not Ok • Ok

The MI working area is clean after the installation

•

Not Ok • Ok

Installation

Operator information and documentation

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Pre-installation Installation Training 9232 Installation Certificate

Installation certificate

9450 printer

I hereby certify that I have read and acknowledge the Safety Data Sheet and general condition of use of the MARKEM-IMAJE Ink Jet Printer, as they were mentioned on the printer manual.

I have noticed the drums of ink; make-up and cleaning solution must be closed and stored in a ventilated room.

A copy of the material safety data sheets (MSDS) corresponding to the ink that I am currently using is in my possession and its contents were explained to me by ___________________, the Markem-Imaje Technician who performed the installation.

Yes

No

Operator has received the initial information on the printer

•

•

Manuals (instruction, user manual, etc…) have been provided

•

•

The user suitcase has been provided

•

•

The MI technical service centre is identified

•

•

Company Name: _______________________

Date: ________________

Name: _________________________

Signature:

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Pre-installation Installation Training Out Of Box Checking List OOBCL sheet is a web page available here: http://www.markem-imaje.com/services-support/support/oobcl-9450-9410 The rule is: one (1) installation = one (1) OOBCL

The main topics of the OOBCL sheet are the following: OOBCL topics

Description

General Information

Printer configuration Installation conditions FSE contact

Reception :Shipment & Packaging check

To report a logistic complaint If the start-up takes less than 30 minutes, select NO.

STARTING UP as per 9232 initial start-up instruction

If the start-up takes more than 30 minutes, select YES and additional fields will appear : - Ability to enclose log files and / or pictures - Description of the issue (Fault code, type of issue, replaced parts)

How did you fix the issue?

How the issue has been fixed (w/o part replacing)

Sales review

Available for any customer complaint

Remarks

The time spent to complete the installation CAPTCHA field to secure the data Submit button to send the OOBCL A additional button to save the information in case of multiple installation with the same configuration

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Pre-installation Installation Training ■ Customer Training Objectives •

TCO reduction,

•

Printer availability

How customer training can help reaching objectives Most of the downtime under warranty is due to the lack of knowledge. Developing MI culture/values of training will increase customer operator capability to fix quickly minor events. Make operator customer autonomous by the end of the installation. A printer should run at customer site only if the operators are trained. Convince customers that preventive maintenance is important. Train Customer Technician to troubleshoot and replace defective parts by themselves. This will reduce TCO as the customer will only have to pay for the parts, not for a MI technician visit.

Deliverables All deliverables are written in English only and available on Planet. It is possible to export, translate, and import a Word file. Translation can be done locally. ► Short basic Instruction (flipchart format used after installation for retained customer) ► Training package (see the content of each level on the next page): •

Basic Training Course

•

Advanced Training Course

•

Technical Training Course

What is different with CTP 9450? 9450 brings enhancement that will ease training: ► More consumable details are displayed from main screen (basic T) •

4 consumable autonomy indicators are displayed according with the ink and additive cartridges TAG data (basic T)

► 3 operator profiles are available and configurable (advanced T) •

Daily shut down: one stop type is available (basic T)

•

New features for the IC management (Technical T)

•

New features for the PH management (Technical T)

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Pre-installation Installation Training

Customer Training Package

Operator and Technician Customer Training objectives

Short Basic Instruction (*)

Basic training course

Printer safety rules

X

X

Printer presentation

X

X

Consumables identification (ACM)

Advanced training course X

Technical training course X

X

Consumables replacement

X

X

Start-up and shut-down the printer

X

X

Be comfortable with Touch Screen

X

X

Create, select and print a message

X

Set message parameters

X

Clean and prepare the print head

X

Replace the ink and air filters

X

Fix common faults

X

Operator profiles config. & manag.

X

Ink jet technology

X

Fonts and resolution

X

Accessories connection

X

Back-up and restore

X

Print head maintenance

X

Ink circuit management

X

Electronic circuit management

X

Troubleshooting

X

Parts replacement and adjustment

X

Software update Service

X policy

(maintenance

X

X

agreement) Quiz

X

X

Evaluation form

X X 6 hours

2 or 3 hours Duration

(after

6 hours

6 hours

installation)

•

Note: Printer installation + Short Basic Instruction will become “Start-up Service”. SBI material used on site should be a “flipchart”

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Pre-installation Installation Training ■ Printer in Demo mode For demonstration purposes the printer can be start up in a DEMO mode. This mode is a special economic mode in terms of ink use at start-up which gives the possibility to start up the printer without using a full cartridge of ink. This mode also includes a draining function upon switching the printer off at the end of a demonstration.

NOTES: The printer should be drained before transporting it in any kind of vehicle

Printer start-up Before starting the printer, the demo mode should be enabled in the Start Stop menu.

Once enabled, switch the printer on with the ink and additive cartridges.

If the printer contains no ink it will transfer approximately 300cc (≈ 40mm ink level) of ink and fill the additive reservoir (± 150cc). The start-up takes about 10minutes. The printer is now ready for the demonstration.

. NOTES: If the printer does contain ink the demo mode does not work, the printer will start-up normally The demo mode will switch automatically to normal mode if the ink level reaches the low level alarm. The printer will transfer the remaining ink of the cartridge. If the demonstration is much ink consuming, it is advisable to remove the ink cartridge once the initial transfer is terminated

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Pre-installation Installation Training Safely transporting the printer

When switching the printer off in demo mode, you will be proposed to drain the additive reservoir into the ink tank. If the printer is supposed to be transported in a vehicle you should answer yes and once the printer is off, drain manually the ink circuit.

NOTES: If the ink level is more than 80mm the ink circuit must be manually drained before confirming the drain of additive to the ink tank to avoid overfilling. In demo mode and if pigment ink is used, it is recommended to clean manually the cartridge needle with additive when the ink cartridge is disconnected to the printer.

:

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After-sales

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After-sales Notes:

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After-sales ■ After Sales Policy General policy The after sales policy is based three pillars:

1. Design improvement a. Print-head automatic clean up facility to limit print-head issue

# 1-Printer uptime securing

b. Ink circuit automatic clean up facility c. Local Printer diagnostic facility to help the customer to fix issue d. Remote printer diagnostic facility (Log file treatment by MI web tool)

2. Reuse of mature Ink circuit and Print module

1. Faster printer diagnostic e. Help to support local repair made by Customer maintenance f. Remote diagnostic facility (log file/log viewer)

# 2-Minimize printer downtime

g. Advanced Management Consumable (consumable)

2. Embedded maintenance sequence a. Clean parts of the Ink circuit/Print head in case of issue

1. Printer support cost a.

Extended warranty period

2. Reduction of production stop

# 3- Reduce operation cost

a.

Automatic Daily clean up

b.

Improved startup/stop down process

1.

Easy Message change for Batch change

2.

Printing quality

3.

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After-sales

Spare parts policies

Spare part policy for Ink Circuit The spare part policy is in line with the reduction of the TCO. There are no more complicated modules used, the ink circuit can be repaired at component level by customers and technician (pump, electro valves, filter, sensor….).

Spare part policy for Print Module Some components defined as spare parts of the print module are not suitable for print head maintenance operations at the customer’s site. We identified two (2) types of components for existing Print Module spare parts, relating to each type of intervention:

Category 1: Suitable for service at customer site, Category 2: Suitable for service at MI workshop Category 1: Suitable for service at customer site

P/N

ENM46408

Description

Picture

Recommendations

4 Electro Valve Bloc (M/G head)

MI recommends using these parts for Print Module repair at the ENM40783

customer site.

Deflection Plates Kit (G head)

If changing these parts does not fix the ENM46263

ENM38980

ENM40038

failure, Print

Deflection Plates Kit

Module

(M head)

replacement is recommended

Modulation Assembly GS (G head)

Modulation Assembly GL (G head)

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After-sales Category 1: Suitable for service at customer site

ENM47391

ENM39168

ENM47458

Modulation Assembly (M head)

Print head Board (M/G head)

Cover (including EHT block)

Category 2: Suitable for service at MI workshop

P/N

ENM38973

Picture

Description

Recommendations

Gutter sensor

MI recommends using these parts for Print Module repair at a MI ENM38941

workshop only.

Gutter Block

ENR Policy Print module: consult the ENR list ( M/G Print Module list )

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After-sales

Maintenance policy The printer maintenance is based on 2 shifts (4000 h/year) or 3 shifts (6000 h/year) use. The maintenance is divided in two (2) types of maintenances: Filter replacements >> Filter kit (A40989)

The filter kit replacement has a fixed interval of 18 month and is in-depended of the running hours. In general this kit is replaced by the customer as on-site labour and travel cost are not included in a service agreement. The parts are included

Flushing, Pressure pump & filter replacement > > Maintenance kit (A40846)

The maintenance kit has an interval depending of the ink type and is based on the printer running hours.

Service agreements Although the preventive maintenance can be done by the customer, Service agreements are highly recommended during the initial sale and every time when visiting a customer without service agreement.

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After-sales ■ Help desk Simulator A simulator of the printer is available to be able to guide the customer via the phone. This simulator should be installed on a PC. The version of the simulator follows the version of the printer software version. This allows having an exact copy on the pc as the customer’s printer. (See software chapter paragraph simulator for more information). Planet directory: New

Technical support ► CIJ ► 9450 ► Software and firmware download

Printer information

When a customer requests a support, it is important to know the useful printer informations ( Serial Number, installation date, software version…). Guide the customer: to display the printer information ( Tools ► Services ► Information ► Printer ).

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After-sales

Problem description in SAP Notification It is very important to fill in correctly the tab “Item” when creating a Notification upon a customer call. This information is used for all kind of statistics on local and global level. For this reason we ask the text fields to be filled in English whenever possible. The MI Help Desk (Engineer) fills in the fields “object part”, “problem” and “Text” based on his diagnostic. If no MI Service engineer (on site) intervention is needed, the MI Help Desk (Engineer) should also fill in the fields “Cause” and “Cause text” If an MI Service engineer intervention is needed, he has to fill in the fields “Cause” and “Cause text” when filling in the Service order. When creating a Service Notification, It is possible to select the Product Fault Code displayed on the equipment. First, select the equipment concerned and then select the Fault Code displayed on the equipment as follow.

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After-sales

In case of failure of the printer without Fault Code displayed on the equipment, use the generic Problem Code divided into four domains Blocking, Non-Blocking, Other and Safety as follow:

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After-sales ■ On Site intervention When visiting a customer it is important not only to fix and answer, but also to survey the printers behaviour based on the “Printer histories” and propose solutions like for instance extra training.

■ Histories and running status The printer keeps history of several data. The “Printing”, “Availability / Consumption” and “Warning and Faults Histories are saved automatically. The maintenance data is entered manually and keeps track of all the parts changed. It is important when changing any part to enter it. This will help you and or your college upon a next visit.

Printing history

The Printing History enables the customer to consult the number of prints realized according to the job.

Notes: Messages selected by external signals are not recorded

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After-sales Maintenance history The printer has a maintenance record and should be used for each part replacement either by the customer or by a MI engineer. Refer to the operator’s manual for spare parts replacement recording.

Always record any parts replaced.

The maintenance record helps you and your team for each visit

File When transferring the Maintenance history a file is saved on the destination chosen. - Serial number_MainHistory_0.txt for the current month - Serial number_MainHistory_1.txt for the previous month The files are text files in which the data is semi-colon (;) separated. It can be visualized with Excel.

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After-sales (Printer) Availability (History) Basically, it expresses the time when the printer is available for production in relation to the time the printer is required to be available for production.

The availability is expressed in percentage over a period of one month. The history goes up to 24 months. The printer availability is based on 3 time counters (C1, C2 and C3) C Name

Description

Excluded fault

C1 starts as soon as the printer (read ink circuit) is switched on. It measures the time the printer is really Printer

C1

Faults which do not stop the counter :

available for production. The start-up time of the Ink

2050 – Head cover absent or not present

Circuit is taken into account but not the shut down

4010 – Time out viscosity measurement

available

time of the ink circuit as once you press the off button 4030 – viscosity too high

(ready) for

the printer is no more demanded to be available. Any 4040 – No more ink

production

fault appearing during this time stops this counter.

4050 – No more additive

Clearing the fault makes this counter to continue

5120 – Missing plant air The jet ON or OFF has no influence

Printer

C2

required to be

C2 starts and ends at the same time as C1. It measures the time the printer is demanded to be available.

available

Any fault occurring during this time does not stop this counter

C3 starts when C2 stops and faults are still active. It measures the time needed to repair the printer. When the printer is unplugged, the date and time are stored in memory to be able to calculate the real repair time

C3 Repair time

C3 once the printer is powered on again. This counter

Powering the printer does not stop this counter.

stops when the printer is restarted (read ink circuit) or the fault is cleared.

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After-sales Calculation The printer availability is calculated over a period of one month. Availability = C1 / (C2+C3) A new month starts at 100% Leaving the printer off or unplugged without clearing the faults have a negative influence on the availability. Always switch the printer on after a repair to ensure correct functioning and let C1 > 0

Visualizations lt

t fau

ithou use w Daily

Remark: The above diagram will be the same when a fault occurs during the IC stop cycle and or an excluded fault appears during production

op

st rinter

Daily

use

fault with a

an be

that c

p out a d with e lv o s

Remarks: The availability will decrease until the fault is cleared, even if the problem has been solved. The above diagram will be the same when a fault occurs during the IC start or during maintenance operations (Head or IC draining flushing…). The availability is not influenced if a fault occurs during the IC stop phase.

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After-sales

a fa se with

Daily u

er OFF ter pow

a prin ult and

Remarks: The repair time counter (C3) is not cleared after a power ON. So the availability will decrease until the next printer ON, even if the problem has been solved.

Special cases For each month the printer remains off (read ink circuit) with C3 not counting (disabled), the availability will be set to 100%. C1= 0, C2 = 0, C3 = 0 • Availability = 0 / (0 + 0) >> Availability => 100% For each month the printer remains off (read ink circuit) with C3 counting (enabled), the availability will be set to 0% C1= 0, C2 = 0, C3 = X • Availability = 0 / (0 + X) >> Availability => -- % In this case the availability will only increase if C1> 0

(Additive) Consumption (History) The additive consumption is monitored and displayed as an average per month. The Additive consumption is expressed in ml/h and it is refreshed every 10 min (jet on). Otherwise the value is updated upon a jet operation. It restarts at 0mL/h at the beginning of each month.

The value of consumption depends on: temperature, ink type and umbilical length.

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After-sales Warnings / Faults (History) This history keeps track of recent faults and warnings (with a maximum of 33 lines) for the last 2 months.

Behind the faults you have a direct link to the “Running Status” with all the relevant data

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Consumable history This menu history keeps track of the last 100 cartridges (50 inks/50 additives) consumed by the printer. This menu could be consulted by customers.

Cartridge used as Joker (in red) No M-I consumable

M-I Cartridge (in black)

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After-sales Running status (History) file When the printer in powered on, it constantly buffers the printer parameters to create a log file. Approximately every 10 minutes a sample of the printer data is saved. When a fault occurs the preceding 10 minutes are saved. The printer displays a selection of parameters, the complete printer data can be transferred on a SD card or an USB memory stick These files are of extreme use for the development department and should always be attached to any technical claim addressed the TDS department

ten (10) minutes

Last ten minutes upon fault Approximately every

File When transferring the Running status, 2 files are saved on the destination chosen: - Serial number_PrnContexts_0.txt - Serial number_PrnContexts_1.txt

Consult section Software - § File transfer for more details for more details about history files.

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The files are text files in which the data is semi-colon (;) separated. It can be visualized with Excel.

Recorded printer parameter s

Header data (printer configuration): Printer S/N, head type, ink type, installation date…

The following data can be found in the file: Name

Name

Description

Description

JetSpeed

Speed of the jet (m/s)

ViscoSetPoint

Reference viscosity value

HeadTemp

Temperature in the head (°C)

AdditiveCounter

-

motorSpeed

Speed of the motor (rpm/mn)

tankInkLvl

Ink level in the tank

motorSpeedSetPoint

Reference of the speed motor(rpm/mn) CKMin

pressure

Pressure of the Jet (bars)

CKMax

pressureSetPoint

Reference pressure of the jet (bar)

Piezo

TempHardware

Temperature in the electronic compartment (°C)

Sensor/Jet distance, nominal position offset Reference tension of the piezo

BreakOff

Measured break of point

TempInk

Temperature of the ink (°C)

Recup

Rate of recuperation

Viscosity

Viscosity of the ink

FaultList

List of printer faults

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Start/Stop Log File When transferring the running status file, one (1) file will be added to the running status package that was transferred from the printer. This file is the “PrinterEventFile” which contains the start/stop sequence history of the printer.

This history file allows you to highlighted and erroneous use of the printer.

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Repair on customer’s site For Field Service Engineer autonomy, MI provides: ►

Troubleshooting guide: Description of faults/alarms with operations to solve them.

►

Spare part sheet: Descriptions step by step of operation to replace defective parts.

►

Adjustment sheet: Description step by step of operations to adjust parameters.

►

List of special spare parts for FSE.

►

List of accessories and basic spare parts ( Available on Planet).

Technical bulletin In case of product modification/evolution, software release, quality issue… Technical bulletin are sent to the distribution team. Technical bulletins are available on Planet.

Software release For each new firmware release, a technical bulletin is sent to describe the new features and improvement implemented. Firmware files are available on Planet. It is very important the installed base takes advantage / benefits of all improvements included in each new firmware version. The instruction is to upgrade systematically “at the next visit” and to record the printer firmware version in SAP (for SAP countries). Before any upgrade, it is mandatory to pull the running status files of the printer to keep a backup of the events.

Firmware retrofit progress will be monitored and measured by local Technical Managers.

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After-sales ■ Escalation process Reporting a technical issue A technical claim is sent to the TDS department, when a technical issue cannot be solved locally either because the expertise is not available or the problem is at development level.

When creating a technical claim it is advised to attach the running status (History) files of the printer to the claim.

Escalation process The reporting of a claim is exclusively done by using JIRA.

Main steps of the Process are:

The local level 2 escalates the request to TDS ►

JIRA if local specialist needs support

►

Print Sample if no local facilities to perform the sample

TDS investigates ►

Internal database, tests in lab, request to R&E for help.

TDS proposes a solution within 48-72 hours ►

Provides answer to Pre / Post sales information requests

►

Executes printing sample & send it back with recommendations.

►

Provides a short term action (solution or action plan) for claim.

Level 2 validates the proposal ►

The L2 confirms acceptance of the proposed solution

►

The L2 can request additional investigationis

►

The L2 verifies the sample or requests additional samples.

►

The L2 validates the proposed short term action

►

The L2 requests another if the proposed action is not relevant.

(Note: Long term action has to be proposed and validated as well).

Consult section Software - § File transfer for more details for more details about history files.

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After-sales

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Maintenance

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Maintenance Notes:

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Maintenance ■ General Regular maintenance

Period

Who

Part Number

Replacement

Replacement By customers Air & ink filters replacement

Filter kit A40989

Air filter

Outlet fan filter

Air filter could be replaced before ink filter

Every 18 months

in case of dusty environment

Ink filter

Replacement included in a maintenance service Pressure pump ENM5629

agreement or Replacement by customers

Every 14 000 h (standard ink) Every 6 000 h (micropigmented ink)

Every 18 months Or

Air & Ink filter Plus Pressure Pump

Replacement included in a

Every 14 000 h

maintenance service

(standard ink) Every

Maintenance kit

agreement or Replacement 6 000 h

(A40886)

by customers

(micropigmented ink)

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Maintenance Pressure pump replacement periodicity Due to the high flow in the pump (pressure + vacuum through Venturi), the estimated pressure pump life time is 14 000 hours for standard ink. For Special inks (see SP12) the estimated life time of the pressure pump decreases to 6000 or 8 000 hours according to the printer model.

Pressure pump flow = - Visco measurement + - Venturi system + - Ink pressure in the head

Ink filter replacement periodicity The printer has been designed mainly for 2 shifts (4000 h/year) or 3 shifts (6000 h/year) applications production. So we recommend replacing the ink filter 18 months after installation. It must also be changed every time the pump is replaced.

Ink filter flow = Ink flow in the head

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Maintenance ■ Maintenance alarms For both maintenances the customer is informed through alarms on the screen.

Filter Kit The filter kit replacement has a fixed interval of 18 month and is in-depended of the running hours.4 weeks before the filter kit replacement due-date, an alarm will raise.

4 weeks later

Note: The filter kit is replaced by the customer even when they have a service agreement (Except for special agreements)

Flushing & Maintenance kit Printer flushing and pressure pump replacement periodicity depend on the ink type used. When replacing the pressure pump, ink and air filters are replaced as well. The printer will set the correct interval depending on the ink configuration of the printer.

450 hours later

Notes: The Flushing & maintenance kit replacement is included a service agreement. Printer must be installed eight (8) weeks maximum after its production date. After eight weeks of storage, a printer must be rinsed to be stored again for eight weeks.

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Maintenance ■ Maintenance record & fault clearing Preventive maintenance The maintenance alarms (5210-5230) are only cleared from the list when recording a preventive maintenance in the maintenance record menu of the printer.

Following the replacement of the kit, click on preventive maintenance menu of the printer ( Services>Maintenance>Maintenance record).

maintenance menu

1-Select Preventive

2-Select the corresponding kit

number of the kit

3- Enter the batch

Note: The kit is now recorded and can be found in the maintenance history.

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