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Reading Comprehension (20 points) 1

Read the FAQs (Frequently Asked Questions) page. Then complete the sentences below. (10 points)

FASTWAY COURIER SERVICE Frequently Asked Questions 1.

When will my package arrive? You will receive updates on your mobile phone or e-mail, but you can also track the shipment of your package online. Just log in with your tracking number and password. You can also call Customer Service and speak to one of our representatives.

2.

What happens if I am not available to accept a package? The courier will leave a note asking you to contact Customer Service. You can choose another delivery time, pick up your package from your local FastWay office or ask us to deliver it to a different address.

3.

What payment methods do you accept? If you ship frequently, we recommend opening a FastWay account with us. This offers a discount and also the opportunity to pay by a monthly invoice. In general, customers can pay by credit card, either online or by calling Customer Service. We do not accept cheques.

4.

Can I send fragile packages? All our couriers receive special training on handling both regular and fragile goods. Our shipments reach their destination safely and on time 99.8% of the time! 1. Customers get ............................................. about their shipments on their mobile phones or email. 2. Customers can track their shipments by phoning ............................................. . 3. Customers are offered a discount if they ............................................. . 4. Customers can’t pay with ............................................. . 5. Couriers have learned ............................................. fragile packages.

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Answer the questions. (10 points) 1. Why does a customer need a tracking number and password? ............................................................................................................................................................... 2. When does the courier leave a note for a customer? ............................................................................................................................................................... 3. Where can customers pick up their packages if they aren’t home to accept the package? ............................................................................................................................................................... 4. Which customers should open a FastWay account according to the text’s recommendation? ............................................................................................................................................................... 5. Why does the text mention 99.8%? ...............................................................................................................................................................

Vocabulary (50 points) 1

Circle the word that doesn’t belong in each group. (8 points) 1. invoice  subtotal  receipt  bank statement 2. reply  cut  paste  copy 3. photocopier  scanner  shredder  loudspeaker 4. wrap  mark  rewind  weigh 5. delete  replay  save  retrieve 6. column  heading  row  paragraph 7. price  cost  quality  payment 8. deliver  charge  send  distribute

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The words and phrases in bold are in the wrong sentences. Write them next to the correct sentences. (8 points) 1. 2. 3. 4. 5. 6. 7. 8.

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After cleaning my office, the shipping cost was full. .............................. We’ll send the quantity with your order. .............................. Don’t forget to check the wastepaper bin before you order. .............................. You must put all confidential documents in the spreadsheets. .............................. The stairs show that sales of our products are increasing. .............................. We sell a large discount of computers at the end of the year. .............................. The lift is not working. You’ll have to use the shredder. .............................. The price before the invoice is £95.50. ..............................

Complete the sentences with the phrases below. (10 points) log out  update the mailing list  prepare a presentation  contact someone  off the hook show the visitors around  go past  in charge of  press this button  explain how to use 1. Tim is Head of IT. His department is ............................................. all the company’s computers. 2. I need to ............................................. from Coten International. Have you got their phone number? 3. Can you ............................................. the building, please? 4. I left the phone ............................................. by mistake. That’s why the phone didn’t ring all morning. 5. ............................................. the CEO’s office. Then turn right and you’ll see it in front of you. 6. Can you ............................................. the new fax machine? 7. You should always ............................................. of your computer account at the end of the day. 8. I would like you to help me .......................................... about our hotels in the UK for the meeting on Tuesday. 9. You need to ............................................. to hear your incoming messages. 10. You need to ............................................. before we send out the new catalogue to our customers.

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Match the sentences in A to the responses in B. (8 points) A 1. Should I keep a log of all our visitors? 2. Can you explain how to use the new photocopier? 3. Have you got a pair of scissors? I can’t find mine. 4. Where does the Marketing Director sit? 5. Your offices are lovely. 6. Have you updated the mailing list yet? 7. We’ve run out of fax paper! 8. I’ll be working in the Financial Department, right?

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Complete the phrase in each sentence with the missing letters. (8 points) 1. 2. 3. 4. 5. 6. 7. 8.

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B He’s in room 484, opposite Marketing. Yes, write their names here. Thank you. I’ll show you around. Yes, I’ll send it to you soon. Yes, you’ll be helping Mrs Green, the assistant director. ....... f. No, I gave mine to Anna. ....... g. No problem. I’ll just finish typing this letter first. ....... h. Already? We had two boxes last week! ....... a. ....... b. ....... c. ....... d. ....... e.

Can you pass me a s .... .... .... .... of p .... .... .... .... please? Lisa Barker’s office is i .... f .... .... .... .... o .... the car park, opposite room 24. Can you s .... .... .... .... .... .... .... a m .... .... .... .... .... .... with Joe Fisher for next week? It’s important to k .... .... .... t .... .... .... .... o .... how you spend your money. Mr Jones is not in the office today. Can I t .... .... .... a m .... .... .... .... .... ....? It’s £18 for a pack of 20 highlighters. So, what is the p .... .... .... .... per u .... .... ....? Can you s .... .... .... .... .... my c .... .... .... .... today? I’m very busy. I’d like you to p .... .... .... .... ........ a p .... .... .... .... .... .... .... .... .... .... .... for the meeting with Waldon’s on Monday.

Write the correct words next to the description. (8 points) 1. 2. 3. 4. 5. 6. 7. 8.

In the middle of two things b.............................. To leave a place e.............................. You use this to show a film. p.............................. To help someone a..............................t The people who work in a company s.............................. Room where you make food k.............................. You use this to destroy personal documents. s..............................r The first place visitors go to when they visit an office building. r..............................

Functional Language (10 points) Circle the correct response. 1. Would you like something to drink? a. No thanks. b. I’d love a coffee. c. Both a and b. 2. How much is each pack? a. Each pack has five pens. b. Each pack costs £3.00. c. Both a and b. 3. Thanks for your help. a. You’re welcome. b. Certainly. c. Both a and b. 4. How do I get to the toilets? a. They’re on the first floor, next to room 284. b. Go straight. They’re at the end of the corridor. c. Both a and b. 5. Would you please type this agenda? a. With pleasure. b. I hope I remember all this. c. Both a and b. Listening Comprehension 1

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6. Should I keep a log of the visitors? a. Yes, Alice will show you what to do. b. Yes, it should arrive by tomorrow. c. Both a and b. 7. Excuse me, I’ve got an appointment with Mr Chandler. a. Then I’ll show you around the office. b. He’s in room 383. That’s on the 3rd floor. c. Both a and b. 8. You’ll also be in charge of office supplies. a. Who do I order from? b. Should I keep an inventory? c. Both a and b. 9. The cafeteria is on the top floor. a. Nice to meet you. b. Let’s take the lift. c. Both a and b. 10. You’re responsible for receiving visitors. a. I’ll offer them something to drink. b. I’ll record the time they arrive and leave. c. Both a and b.

(20 points)

Listen to the conversation and circle the correct answers. (10 points) 1. Emma wants to talk about the people she works with / her job / Mr Brown. 2. Emma doesn’t like typing letters / data entry / sending e-mails. 3. Mr Fox understands why Emma wants to leave the company / do a different job / meet new people. 4. The administrative assistant is in charge of meeting sales reps / ordering supplies / scheduling meetings. 5. Emma wants to think about / apply for / hear more about the new job.

2

Listen again and complete the sentences. (10 points) 1. 2. 3. 4. 5

Emma likes the ............................................. she works with. The company is ............................................. with Emma’s work. Emma wants to apply for the job of ............................................. . Mr Fox thinks Emma will ............................................. the new job. The sales reps sometimes need help ............................................. .