ABC Company EMPLOYEE SATISFACTION SURVEY Questionnaire Key: 1. Strongly Disagree 2. Disagree I 3. Neither Agree Nor
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ABC Company
EMPLOYEE SATISFACTION SURVEY Questionnaire
Key: 1. Strongly Disagree
2. Disagree
I
3. Neither Agree Nor Disagree
ABC is innovative in developing new ways to improve its operations
I-b
ABC's image is that of a high quality company
I-c
ABC performs its business operations to a high standard
I-d
Our policies are well developed and organized
I-e
ABC has good potential to grow and expand further
Organizational Design
II-a
ABC vision, goals and objectives are clear to me
II-b
Roles and responsibilities within my department are understood
II-c
Clear reporting structures have been established
II-d
Employees at ABC have the right skills and knowledge to perform their jobs
II-e
ABC’s organizational structure offers enough career growth opportunities
III
Individual Job Characteristics
III-a
I am satisfied with my current job responsibilities
III-b
My skills and abilities are fully utilized in my current job
III-c
My performance is fairly evaluated and adequately rewarded
III-d
I feel that my job is challenging enough to keep me motivated to perform better
III-e
My work adds value to the organization
IV
Co-worker Relations
IV-a
I feel my input is valued by my peers
IV-b
Knowledge and information sharing is common in ABC
IV-c
Employees consult each other when they need support
IV-d
Individuals appreciate the personal contributions of their peers
IV-e
When disagreements or conflicts occur they are addressed promptly and resolved
V
5. Strongly Agree
Company
I-a
II
4. Agree
Immediate Supervisor
V-a
My supervisor makes sure that I have clear goals to achieve
V-b
My supervisor provides ample feedback which is helpful in getting ahead in my career
V-c
My supervisor appraises me fairly for the work that I do
V-d
My supervisor's attitude is positive, unbiased, respectful and polite towards me
V-e
My supervisor listens to my suggestions and problems
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5
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EMPLOYEE SATISFACTION SURVEY
VI
Management
VI-a
My department focuses on fixing the problems rather than finding someone to blame
VI-b
ABC management sets high standards of excellence
VI-c
ABC management treats employees fairly and with respect
VI-d
My manager's attitude is positive, unbiased, respectful and polite towards me
VI-e
The relationship between my manager and the department’s employees is good
VII
Culture/Work Environment/Work-Life Balance
VII-a
Level of trust between bosses and subordinates is high
VII-b
I am able to balance work priorities with my personal life
VII-c
Employee morale is good in the department
VII-d
Employees speak highly about ABC
VII-e
People often socialize with each other after work hours
VIII
Work Processes
VIII-a
I am encouraged to be "part of the solution" and feel valued
VIII-b
Everyone in the department takes responsibility for actions and does not blame others
VIII-c
Work tasks are completed on time
VIII-d
Employees are provided training & development opportunities
VIII-e
Decision making is quick in ABC
IX
Communication
IX-a
I am informed about the changes that affect me in ABC
IX-b
I know what is expected of me in my job
IX-c
I have easy access to my supervisor all the time for any discussions
IX-d
My manager follows an open door policy and is accessible to me all the time
IX-e
I am involved in decisions that affect my work
X
Employee Satisfaction
X-a
Considering everything, I am satisfied at ABC
X-b
I am interested in the work that I do
X-c
In my opinion, my manager’s decisions are fair and transparent
X-d
I do not worry about losing my job
X-e
I would advise others to join ABC
XI
Training & Career
XI-a
I get the training I need to do my current job well
XI-b
I am given an opportunity to improve my skills for future roles
XI-c
I believe there are a variety of ways for me to develop my career at ABC
XI-d
Job promotions in ABC are fair and reasonable
XI-e
I have the opportunity to progress within ABC if I meet my objectives
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5
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EMPLOYEE SATISFACTION SURVEY
XII
Recognition & Respect
XII-a
Good work is usually rewarded at ABC
XII-b
I receive enough recognition for the work that I do
XII-c
Employees in ABC are treated with respect
XII-d
I am free to express my opinions without worrying about negative reactions
XII-e
My opinion is appreciated by my manager
XIII
Teamwork
XIII-a
The divisions/departments in ABC work together to achieve a common goal
XIII-b
The people I work with (in my department) cooperate to get the work done
XIII-c
The meetings that I have with my co-worker/supervisor help me get my job done
XIII-d
My manager plays an important role in achieving the department’s results
XIII-e
The teamwork is very good in ABC
XIV
Compensation & Benefits
XIV-a
I am paid appropriately for the work that I do
XIV-b
ABC's current salary structure has a positive effect on employee productivity
XIV-c
I am satisfied with the yearly increase in compensation
XIV-d
ABC's salaries and benefits, as a total, are competitive with the market
XIV-e
The range of benefits offered by ABC meets my requirements
XV
Equality
XV-a
I believe that rewards at ABC are given fairly and on merit
XV-b
Everyone at ABC does his/her share of work
XV-c
ABC is committed to ensuring equal opportunities for all employees
XV-d
I feel everyone is respected and treated fairly in my department
XV-e
There is no discrimination or preferential treatment in ABC
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EMPLOYEE SATISFACTION SURVEY
GENERAL INFORMATION ABOUT YOURSELF Age 1
Less than 30
2 3
31-40 41-50
4
Over 50
Position 1 2 3 4 5 6 7 8 9 10 11 12
How long have you been associated with ABC? 1
Less than 2 years
2
2 - 5 years
3
5 - 15 years
4
15 - 25 years
5
More than 25 years
Place of work 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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EMPLOYEE SATISFACTION SURVEY
YOUR VALUABLE COMMENTS Please write any additional comments (including items not covered in this survey) in the space provided below.
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