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CONVERSATION AT A TRAVEL AGENCY

Agent: Good morning! Take a sit please. How can I help you? Guest: Good morning, I would like to book a luxury hotel in Las Vegas. Agent: Ok, when would you like it for? Guest: For next fortnight. Agent: Ok, the second fortnight in this month? Guest: No, the first fortnight, next month. Agent: How long are you going to stay? Guest: I would like stay for a week. Agent: What type or accommodation would you prefer? Guest: I prefer a double room and a king size bed, because I’m going with my girlfriend. Agent: Would you like bed and breakfast? Guest: No, I prefer all-inclusive. Agent: So yes, you mean full-board. Guest: Yes, that’s right. Agent: Ok, here we have a brochure, this is the luxury Hotel Belaggio, would you like this hotel? Guest: Yes, but what facilities has it got? Agent: It has, a casino, three discos, a lot of restaurants and it has a swimming pool too. Guest: An indoor or outdoor swimming pool? Agent: An indoor swimming pool. Guest: Ok, apart for the casinos and restaurants, are there any others activities in Las Vegas I could do? Agent: Yes, you can do bungee jumping, for example, or you can do an excursion to the Grand Canyon by coach.

Guest: Oh, good landscape of this national park. Can I climb in the Grand Canyon? Agent: Yes, of course. Guest: As for sightseeing, are there any museums or other interesting places to visit? Agent: Yes, you can visit the museum of Coca Cola Company, for example. Guest: Ok perfect, how much does it cost? Agent: It costs 900 € per room. Guest: Ok, well, Can you book the Hotel Belaggio now? Agent: Yes, sure. Well, I need your personal details. What is your name? Guest: Adrián. Agent: What is your last name? Guest: García. Agent: What is your e-mail? Guest: [email protected] Agent: Can you spell the e-mail? Guest: Yes, sure E N G L I S H @ HOTMAIL . COM Agent: What is your telephone number? Guest: 665 665 664 Agent: Ok, and finally, how will you be paying? Guest: I want to pay by credit card, is that right? Agent: Yes, thank you, could you sign here please? Guest: Yes, of course. When can I collect my tickets? Agent: I’ll let you know by e-mail, as soon as possible. Guest: Ok. Agent: Have a good trip, thank you very much. Guest: You are welcome, bye. Agent: Bye.

By Adrián López & Carlota Arribas nd

(2 Travel Agencies and Events Management 2012-2013)