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• Deysi Contreras

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English Learning Guide Competency 1 Unit 1: Customer Service Workshop 1 Centro de Servicios Financieros- CSF

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INTRODUCTIONS AND BASIC PERSONAL INFORMATION (IN/FORMAL COMMUNICATION)

EVIDENCE Nº1

1. Create a business card using your personal information. Use the image as an example. Take into account: - Name of the company - Full name - Position in the company - Contact information Deysi Marilen Contreras V. President of Chocolate Mountain LTDA

Call to: 3006878663-3133305125 Email: [email protected]

2. Work in groups and discuss the following questions: - What do you understand for personal information? Reply: it is a series of information that is used to identify a specific person. - What data corresponds to personal information? Reply: Some of the personal data with: Name, last name, age, place of birth, blood type, address. - How can you ask a person about their personal information? Reply: the questions are asked with WH. For example: What is your name? How old are you? When is your birthday? Etc. Speaking practice 3. Now, practice your oral skills and perform a small personal presentation in groups. Suppose a client wants to have a loan in a bank and a bank advisor needs to ask some question about their personal information to evaluate if he/she are capable of obtaining the loan.

3.4. Writing Practice

Let’s suppose that you are part of a design team. Write a short paragraph, saying who the members of your team are. Use the following text as a model. Hello, My name is Kevin Galindo. I am a graphic designer at Draw your Dreams Corporation. These are the members of my team. On my right, Blanca and Jeisson, they are the copywriters for the new products on the production department. On my left, you can see Rosa, Julian, and Miriam. They are the sales representatives of the company. And I am the one in the middle of the picture. We are a great team with lots of ideas for our customers! Now, try your own text. Use a picture to have more ideas! Hi, my name is Deysi Contreras. I am industrial engineer at Chocolate Mountain LTDA. This are my parents. To my right, is John the intelligent in English class, to my left is Yuri the annoying but together we make an excellent team. We have worked together for 10 years and we are a family.