• Author / Uploaded
• Ever Saavedra

Citation preview

VIMSpc Installation Manual

Copyright Notices and Disclaimers Cat® VIMSpc and its related written manuals and documentation are © Caterpillar 2001-2018. All rights reserved. No portion of these works may be reproduced, in whole or in part, for any purpose, without the express written permission of Caterpillar. CAT, CATERPILLAR, their respective logos, and “Caterpillar Yellow”, as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission. Microsoft Access, Windows, Microsoft Internet Explorer, Microsoft Excel, are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Other third party product names used herein may be the trademarks of their respective owners. Cat® VIMSpc and its related written manuals and documentation contains copyrighted content owned by third parties which has been used under license from those third parties. Use of Cat® VIMSpc is subject to the terms, conditions, limitations, and disclaimers that apply to all third party content contained herein. Information in this document is subject to change without notice. Companies, names, and data used as examples herein are fictitious unless otherwise noted.

2 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

Contents Copyright Notices and Disclaimers

2

Contents

3

Introduction

5

Introduction to this Manual

6

Scope

6

Overview of VIMSpc

6

Is this manual for you?

6

Products distributed and required

6

Overview of contents and focus

7

Contents

7

Focus

7

What's New in VIMSpc

8

Ordering VIMSpc

11

Pre-installation Checks and Tasks

13

Pre-installation introduction

14

Pre-installation Checks and Tasks

14

Minimum requirements for system

15

Step 1: Installing VIMSpc

17

Install VIMSpc from downloaded folder

18

Install VIMSpc through DVD

22

After VIMSpc Installation

27

Data Migration

28

Installing an update (patch)

31

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

3 / 126

VIMSpc Installation Manual

Step 2: Connecting to a Machine

35

Connecting to a Machine

36

Serial Connection

37

Ethernet Connection

40

Troubleshooting in Connectivity

47

VIMSpc Failed to Connect to VIMS 3G Machine using version 2015A or later

58

VIMSpc Connected to VIMS 3G Machine, but Status Screen had Error

81

Troubleshooting in Installation

87

Installation hangs

87

Issue in DB2 Database Installation

88

Local 'Administrator' Group

88

Local Security Policy

91

Personal Folder

95

Issue in DB2 Database Connection

100

Issue in JRE Components

111

Issues while running VIMSpc update

114

Uninstalling VIMSpc

117

Uninstall VIMSpc

118

Complete Uninstallation of VIMSpc

121

Glossary

4 / 126

125

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

Introduction

VIMSpc Installation Manual

Introduction to this Manual Welcome to the VIMSpc Installation Manual. With the help of this manual, you are able to identify and successfully install VIMSpc in your system. It is important to follow the navigation in this manual for the correct order of installation.

Scope This manual provides the necessary information and instructions for installing VIMSpc.

Overview of VIMSpc VIMSpc is the off-board software which interacts with VIMS™ to retrieve the recorded data and create useful reports and charts. These reports lead to intelligent analysis and better decision making for a more efficient operation, lowering the cost per ton. With VIMSpc, users can: l

Establish connection to VIMS ECM

l

View machine status, real-time data, truck payload, and loader payload

l

Activate and deactivate data logger

l

Download VIMS data files

l

Merge the downloaded data files to VIMSpc database

l

View reports in graphical representation

l

Export reports in PDF and Comma Separated Value (CSV) file formats

l

Backup and restore data from database

l

Set the configuration and settings

Is this manual for you? The manual is written for personnel who have obtained proper subscription to install and configure VIMSpc.

Products distributed and required In addition to VIMSpc, you need certain additional software for viewing and opening files, and for optimal functionality of your VIMSpc.

6 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

The required additional products of VIMSpc are: l

Java 6 Update 25 (32 bit)

l

IBM DB2 Database (Automatically installed in your system during VIMSpc installation)

l

Internet Explorer

l

Adobe® Reader®

Overview of contents and focus The manual aims to assist you by identifying your operating system and software requirements, and by providing comprehensive and easy-to-follow install procedures.

Contents The manual contains the following: l

Overview of VIMSpc

l

Ordering VIMSpc

l

Pre-installation checks and tasks

l

Introduction to the products required

l

Installation procedures

l

Update VIMSpc

l

Connectivity

l

Troubleshooting

l

Uninstallation procedures

The organization of the contents helps you in finding the information that you need. To ensure a successful install, read this manual section by section, and complete all procedures that apply to you.

Focus To get the most out of this manual and ensure a trouble-free installation: 1. Read the first four sections: l

Overview of VIMSpc

l

Ordering VIMSpc

l

Pre-installation checks and tasks

l

Introduction to the products required

2. Make sure you complete all of the pre-installation checks and tasks.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

7 / 126

VIMSpc Installation Manual The order of installation is important, as is the order of the numbered steps in all of the procedures. If you are having difficulties with a procedure, return to the information just before the procedure. Then, if necessary, read all of the information again from the start of the section that contains the procedure. The manual’s main focus is on the installation procedures and connectivity.

What's New in VIMSpc Reports > Datalogger In the Reports > Datalogger tab, various changes are made in this release and are explained below. 1. In the Selected Machines field, click Change to allow the user to select only one machine at a time. If multiple machines are selected, the following error message is displayed:

2. In the Data Logger field, click Select to select data loggers from the list to generate reports. The selected time range of dataloggers should not exceed 4 hours for both Data and Graph as Report Type.

8 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

The following information is displayed, if the selected datalogger's time range exceeds 4 hours:

The following information is displayed, if no datalogger is available for the selected Machine or TimeRange:

3. In the Report Type drop-down list, when Graph is selected , and if there are gaps between the Datalogger Date and Time range, the below information is displayed. To generate report, both Dataloggers and parameters have to be selected.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

9 / 126

VIMSpc Installation Manual

The following warning message is displayed, if the parameters alone are selected to Preview the report.

10 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

Ordering VIMSpc VIMSpc can be ordered through Midland online ordering system using the media numbers provided below:https://oos.midlandcorp.com/CAT/Default.aspx Media Description

Media Number

Dealer Subscription

JERD2138

Customer Subscription

JERD2175

Replacement CD for Existing Dealer Subscription

JERD2138 - Replacement CD

Replacement CD for Existing Customer Subscription

JERD2175 - Replacement CD

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

11 / 126

Pre-installation Checks and Tasks

VIMSpc Installation Manual

Pre-installation introduction This section explains what you are required to do before starting your installations. Pre-installation tasks prepare your computer for installing all of the software distributed and required by VIMSpc, as explained in this manual.

Pre-installation Checks and Tasks The tasks you are required to do includes l

Verify the Administrator privileges in your system

l

Check for minimum requirement of JRE components: Java 6 Update 25 (32 bit)

If the system does not meet the minimum requirement of JRE, the Merge and Reports tabs of VIMSpc will not function properly.

l

Check whether the latest version of Adobe® Reader® is installed

l

Verify whether the PC is compatible with Pentium 1 GHz processor or greater

l

Check for minimum requirement of 2GB RAM and 1 GB hard drive space

l

Check for the minimum requirement of supported OS: Windows 7 and 8

l

Verify for 40X speed CD-ROM drive or 8X speed DVD drive

l

Check for 15.4 inch XGA Screen (1280x1024 compatible) to view VIMSpc

l

Verify whether the system has a RS232 port with 16550AF UART or a USB 1.1 or 2.0 port with a USB to serial port adapter for Serial connection. Also check the ethernet port for Ethernet connection.

l

Check for VIMS ABL & 68K Download Cable P/N: 127-9797. If the laptop does not have a built-in serial port, a USB to Serial adapter P/N: 370-8059 is needed

l

Remove the air card from laptop if any

If the air card is not removed from the laptop, you will have connection problems.

l

Stop VPN before beginning the VIMSpc installation

l

If VIMSpc 2009B is already installed, it is not necessary to uninstall it

14 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual l

If VIMSpc 2011A, or 2013A Beta Version is installed, it needs to be uninstalled first

l

VIMSpc 2015A and above cannot be installed on XP and Vista systems

l

Verify that user personal folder is NOT set to a server. If it is, change the following 2 registry keys to point to %USERPROFILE%\Documents o

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal

o

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal

Additional requirements for installation of VIMSpc l

VIMSpc installation program will create a new local user 'db2admin' under Local 'Administrator' group. Need to make sure that the user who is installing VIMSpc has permission to do this. (See also Local 'Administrator' group in Troubleshooting in Installation)

l

Need to make sure that the local user 'db2admin' does not get removed and it remains in the Local 'Administrator' group after reboot.

l

Make sure the Local 'Administrator' group, to which user 'db2admin' belongs, has the following permission on PC as ' Access this computer from Network' (by running the command 'secpol.msc'). (See also Local 'Administrator' group in Troubleshooting in Installation)

Minimum requirements for system VIMSpc Standby Application System

Product

Compatible Browser

Any Web Browser (e.g., Internet Explorer, Google Chrome, etc.)

Operating

Windows 7 and 8

System

64-bit and 32-bit

Database

IBM DB2 Database v9.7.400.501

Components

Java 6 Update 25 onwards (32-bit)

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

15 / 126

Step 1: Installing VIMSpc

VIMSpc Installation Manual

Install VIMSpc from downloaded folder Follow the process below to install VIMSpc from your system.

NOTE: The account used to install VIMSpc on a computer needs Administration privileges.

To install VIMSpc 1. Locate the downloaded VIMSpc.exe file in your system. 2. Right-click on the VIMSpc.exe and select Run as administrator.

18 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

NOTE: The User Access Control pop-up displays based on the settings selected in Control Panel.

3. The User Access Control pop-up displays. 4. Click Yes. The installation begins The Welcome to the InstallShield Wizard screen displays.

NOTE: Clicking Cancel stops the installation process.

5. Click Next. The License Agreement screen displays.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

19 / 126

VIMSpc Installation Manual

6. Read the License Agreement. 7. Select I accept the terms in the license agreement, if you want to proceed with installation. 8. Click Next. The Installing VIMSpc screen displays.

20 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 9. The IBM DB2 Database is being installed. The InstallShield Wizard Completed screen displays.

10. Click Finish.

NOTE: Click Launch VIMSpc 2015A check box to install product icon in your system desktop.

11. You have now completed the VIMSpc installation.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

21 / 126

VIMSpc Installation Manual

Install VIMSpc through DVD This section describes how to install VIMSpc to your system through DVD. To install VIMSpc through DVD 1. Insert DVD in your PC. 2. In Start, click Computer to verify the DVD is detected. 3. Right-click on the setup file available in the detected DVD and select Open.

22 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

NOTE: The User Access Control pop-up displays based on the settings selected in Control Panel.

4. The User Access Control pop-up appears. 5. Click Yes. The following screen appears.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

23 / 126

VIMSpc Installation Manual 6. Click INSTALL VIMSpc. The following Open File - Security Warning pop-up appears.

7. Click Run. The Welcome to the InstallShield Wizard screen displays.

24 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

NOTE: Clicking Cancel stops the installation process.

8. Click Next. The License Agreement screen displays.

9. Read the License Agreement. 10. Select I accept the terms in the license agreement, if you want to proceed with installation.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

25 / 126

VIMSpc Installation Manual 11. Click Next. The Ready to Install the Program screen appears.

12. Click Install. The Installing VIMSpc 2015A screen appears.

26 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 13. The IBM DB2 Database is being installed.The InstallShield Wizard Completed screen displays.

14. Click Finish.

NOTE: Click Launch VIMSpc 2015A check box to install product icon in your system desktop.

15. You have now completed the VIMSpc installation.

After VIMSpc Installation After VIMSpc installation, the following folders are created in your system. You can check the folders in respective paths. Application Folder: This folder contains the executable and library files for VIMSpc. l

On 64-bit Windows 7 and 8 the folder path: C:\Program Files(x86)\Caterpillar\VIMS3G

l

On 32-bit Windows 7 and 8 the folder path: C:\Program Files\Caterpillar\VIMS3G

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

27 / 126

VIMSpc Installation Manual

User Data Folder: This folder contains user data such as database, settings, unmerged, backup, and log files. This folder is shared among all the users of the PC. l

On 32-bit & 64-bit Windows 7 and 8 the folder path: C:\Users\Public\Caterpillar\VIMS3G

Application Data Folder: This folder contains VIMSpc master database files. This folder is shared among all the users of the PC. l

On 32-bit & 64-bit Windows 7 and 8 the folder path: C:\ProgramData\Caterpillar\VIMS3G

VIMSpc 2015A and above is not supported on XP and Vista.

Data Migration Legacy Data Migration Utility The Legacy Data Migration Utility allows users to move the data from older versions of VIMSpc into the current database. The legacy database versions supported by this utility are VIMSpc 2007A, 2008A, 2009B, and 2011A. The utility copies data from the legacy database file (user selected) into the current database. The utility will not change the legacy database file, nor change any existing data in the current database. To access the utility

28 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 1. Go to Start > All Programs, under Caterpillar VIMS, click Legacy Database Migration.

2. The VIMS Database Migration Utility pop-up window displays. Click Browse to select the legacy database file from your local computer and click Migrate.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

29 / 126

VIMSpc Installation Manual 3. The following confirmation message displays.

4. Click Yes. 5. The migration takes a few minutes to complete depending on the amount of data required to transfer. 6. Once the migration is completed, a dialog appears.

7. Click OK. 8. Click Close to exit the migration utility.

30 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

Installing an update (patch) Upgrade your VIMSpc by installing the latest update. Download the update of VIMSpc from dealer.cat.com. To download update 1. Refer to dealer.Cat.Com https://dealer.cat.com/en/products/technology/mining-technologyautonomy/health/vims-product-support-information.html. 2. Navigate to SOFTWARE & CURRENT RELEASES. The software and current releases displays. The available version of software varies for each release.

3. Click VIMSpc2015A 5.3.0.1 Update 15.2.9 link. The update gets downloaded automatically. To install update 1. Locate the downloaded VIMSpc update .exe file from your local system.

2. Double-click on the .exe

11 January 2018 VIMSpc Installation Manual 5.4

. The following cmd window displays.

© Caterpillar 2001-2018

31 / 126

VIMSpc Installation Manual

3. The VIMSpc is updated successfully. Press any key to continue.

The following message is displayed while trying to run the update when VIMSpc is running. Exit from VIMSpc and try installing the update.

32 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

The following message is displayed while trying to run the update when MS access is running. Exit from MS Access and try installing the update.

Installing the update also includes the Master Database update.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

33 / 126

Step 2: Connecting to a Machine

VIMSpc Installation Manual

Connecting to a Machine VIMSpc communicates with machines equipped with compatible hardware. Following are the two types of connection methods in VIMSpc: l

Serial Connection

l

Ethernet Connection

Different hardware utilizes different connection cables and connection methods, as shown in the table below. Connection Cable Compatible ECM

ECM Part Number

Connection Method Part Number

A5N2

459-0786

305-5528

Ethernet

A4N4

285-1142

305-5528

Ethernet

523 (A4:G4)

351-8492

305-5528

Ethernet

VIMS ABL2M

327-3520

127-9797

Serial

VIMS 68K

130-5131

127-9797

Serial

TPM ABL1M

169-0489

127-9797

Serial

TPM Legacy

3E-7841

9X-3075

Serial

PCS A4M3

252-2422

127-9797

Serial

PCS Legacy

148-6376

9X-3075

Serial

36 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

Serial Connection Serial connection utilizes the serial port on laptop, or USB port through a USB-to-Serial adapter to communicate with the machine. VIMSpc must be configured to use the correct communication port for connectivity. By default, the port is set to COM1 for connectivity. You are allowed to change the port, if necessary. To check the port and connect through serial connection 1. Open VIMSpc. The VIMSpc screen displays.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

37 / 126

VIMSpc Installation Manual 2. Click Settings. The Settings screen displays. Under General > Communication, check the available ports.

3. The default port selected is COM1, If the ECM is connected to a different port, select the appropriate COM port or continue to connect. 4. Select the Preferred Connection as Serial. 5. Click Connect.

38 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

If the port selected is not connected to any ECM or connection is not established, the following error message is displayed.

6. If the connection is successful, the Status screen displays.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

39 / 126

VIMSpc Installation Manual

Ethernet Connection Virtual Network Switch (VNS) The latest generation of VIMS hardware requires Ethernet-based connection. VIMSpc utilizes Virtual Network Switch (VNS) mechanism to communicate with the machine. VNS is a software application that acts as a switch in transferring the packets of information from one network to another using a single Network Interface Card (NIC). VIMSpc will modify the network settings of VNS rather than the actual physical network card. However, the laptop can be used in the field as well as in the office without changing the Settings of physical network card. VNS is shown as 'Caterpillar Machine Network Connection' on the PC. When VIMSpc is un-installed, VNS is removed along with the driver files needed by the virtual adapter.

NOTE: The connected ECM and IP Address of the PC should be in the same network.

When VIMSpc connects to a machine for the first time, it prompts the user to select a physical adapter.

Do not choose the wireless adapter card.

To select physical adapter 1. Plug VIMS cable (Ethernet cable) into the PC's Ethernet port.

NOTE: Only by doing the above step, the status of LAN adapter will be shown as "connected" in the Select Ethernet Adapter pop-up window.

2. Click Settings. The Settings screen displays.

40 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 3. On the General tab, click Select Ethernet Adapter.

4. The Select Ethernet Adapter pop-up window is displayed.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

41 / 126

VIMSpc Installation Manual 5. Select the Ethernet adapter for connecting to VIMS ECM. Make sure the selected adapter is not a wireless adapter and other adapters are either in disconnected or in disabled state. 6. Click OK. To make Ethernet connection 1. Plug VIMS cable (Ethernet cable) into the PC's Ethernet port. 2. Open VIMSpc. The VIMSpc screen displays.

42 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 3. Click Settings. The Settings screen displays.

4. Select the Preferred Connection as Ethernet. 5. Select the Auto Detect ECM as On.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

43 / 126

VIMSpc Installation Manual 6. Click Connect . If the ECM uses the default IP address, the Status screen displays. If not the User IP Details pop-up appears.

7. If the Auto Detect ECM is selected as Off, the User IP Details pop-up window displays.

44 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

NOTE: The following message is displayed, when you click OK without providing the User IP Details.

8. Enter ECM IP Address in the provided fields.

9. As you enter the ECM IP Address, the PC IP Address and PC Mask fields auto populates. 10. Make necessary changes as required in the populated PC IP Address and PC Mask fields, if needed.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

45 / 126

VIMSpc Installation Manual

NOTE: ECM and IP Address of the PC should be in the same network

11. Click OK.

NOTE: Click Cancel to stop the connection process.

If connection is not established, the following error message is displayed.

46 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 12. If the connection is established, The Status screen displays.

NOTE: The Status screen differs for each connected ECM. Also view the connection status by entering the respective connected ECM IP Address in the web browser's URL.

Troubleshooting in Connectivity The following are the machines which can be connected to VIMSpc: Articulated Truck 725C (S/N: LFB1-UP; TFB1-UP) 730C (S/N: LFF1-UP; TFF1-UP) 730C EJECTOR (S/N: LFH1-UP; TFH1-UP) 735B (S/N: L4D1-UP; T4P1-UP) 735C (S/N: LFJ1-UP; TFJ1-UP)

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

47 / 126

VIMSpc Installation Manual 740B (S/N: L4E1-UP; T4R1-UP) 740B EJECTOR (S/N: L4F1-UP; T4S1-UP) 740C EJECTOR (S/N: LFN1-UP; TFN1-UP) 745C (S/N: LFK1-UP; TFK1-UP) Excavator 5130 (S/N: 7TJ1-UP; 5ZL1-UP) 5130B (S/N: 4CS1-UP) 5230 (S/N: 7LL1-UP) 5230B (S/N: 4HZ1-UP) Landfill Compactor 826K (S/N: 2321-UP; SET1-UP) 836K (S/N: LWZ1-UP; TWZ1-UP) Load Haul Dump R1600G (S/N: 9PP1-UP; 9YZ1-UP) R1600H (S/N: 9SD1-UP) R1700G (S/N: SBR1-UP; 8XZ351-UP) R2900G (S/N: GLK1-UP; JLK1-UP) R3000H (S/N: RCM1-UP) Motor Grader 14H (S/N: ASE1-UP) 14M (S/N: B9J1-UP; R9J1-UP) 16H (S/N: ATS1-UP) 16M (S/N: B9H1-UP; R9H1-UP) 16M Series 3 (S/N: E9Y1-UP; N9Y1-UP) 24H (S/N: 7KK1-UP) 24M (S/N: B931-UP; B9K1-UP)

48 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual Off-Highway Truck/Tractor 770G (S/N: RMA1-UP; TWA1-UP; RMD1-UP; KDH1-UP; ECM1-UP; ECX1-UP) 772G (S/N: TWB1-UP; RME1-UP; RMH1-UP; LTS1-UP; KEX1-UP; LTX1-UP) 773D (S/N: NBJ1-UP) 773E (S/N: PRB1-UP; ASK1-UP; KEG1-UP; DJS1-UP) 773F (S/N: EED1-UP; EXD1-UP) 776D (S/N: AFS1-UP) 777D (S/N: AGC1-UP; FKR1-UP) 777E (S/N: KDP1-UP) 777F (S/N: JRP1-UP; JXP1-UP) 777G (S/N: GT71-UP; T5A1-UP; TNM1-UP; RDR1-UP; T4Y1-UP) 784B (S/N: 5RK1-UP) 784C (S/N: 2PZ1-UP) 785B (S/N: 6HK1-UP) 785C (S/N: 1HW1-UP; APX1-UP; 5AZ1-UP) 785D (S/N: DMC1-UP; MSY1-UP) 789B (S/N: 7EK1-UP) 789C (S/N: 2BW1-UP) 789D (S/N: SPD1-UP; SHH1-UP) 793B (S/N: 1HL1-UP) 793C (S/N: CBR1-UP; 4AR1-UP; ATY1-UP; 4GZ1-UP) 793D (S/N: FDB1-UP) 793F (S/N: SND1-UP; SSP1-UP; SXP1-UP; RBT1-UP) 793F AC (S/N: EMD1-UP) 794 AC (S/N: MN51-UP) 795F AC (S/N: ERM1-UP) 795FAC XQ (S/N: SNT1-UP)

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

49 / 126

VIMSpc Installation Manual 797 (S/N: 5YW1-UP) 797B (S/N: JSM1-UP) 797F (S/N: LAJ1-UP; WSP1-UP) MT4400D AC (S/N: MH41-UP) Quarry Truck 773G (S/N: MWH1-UP; JWS1-UP; T5S1-UP; T5T1-UP) 775F (S/N: EYG1-UP; DLS1-UP) 775G (S/N: T5F1-UP; RFM1-UP; MJS1-UP; T5W1-UP) Soil Compactor 825K (S/N: 2331-UP; SEE1-UP) Track-Type Tractor D10R (S/N: AKT1-UP) D10T (S/N: RJG1-UP) D11R (S/N: AAF1-UP; 7PZ1-UP) D11T (S/N: AMA1-UP; GEB1-UP; TPB1-UP; MDG1-UP; JEL1-UP; JNS1-UP) D8T (S/N: J8B1-UP; MLN1-UP; FCT1-UP; KPZ1-UP) D9T (S/N: TWG1-UP; RJS1-UP; REX1-UP) Underground Articulated Truck AD30 (S/N: CXR1-UP; DXR1-UP) AD45B (S/N: CXM1-UP) AD55 (S/N: DNW1-UP) AD55B (S/N: JNW1-UP) AD60 (S/N: KNW1-UP) Wheel Dozer 824K (S/N: 2341-UP; RWB1-UP) 834K (S/N: LWY1-UP; TWY1-UP)

50 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 844K (S/N: MBE1-UP; KLS1-UP) 854G (S/N: AMP1-UP; A4W1-UP; 1JW1-UP) 854K (S/N: 2211-UP; H9K1-UP; H8M1-UP) Wheel Loader 950K (S/N: R4A1-UP; J5M1-UP; FER1-UP) 950M (S/N: EMB1-UP; ENE1-UP; XCJ1-UP; FTR1-UP; LCR1-UP; J1S1-UP) 962K (S/N: T6A1-UP; FLL1-UP; X4T1-UP) 962M (S/N: EJB1-UP; JYD1-UP; LSE1-UP; RCL1-UP; J2S1-UP; F2T1-UP) 966K (S/N: PBG1-UP; TFS1-UP) 966K Series XE (S/N: NGX1-UP) 966M (S/N: DYC1-UP; R8D1-UP; KJP1-UP) 966M Series XE (S/N: P6C1-UP; B8P1-UP) 972K (S/N: PEM1-UP; Z4W1-UP) 972M (S/N: L8E1-UP; A8P1-UP; JPR1-UP) 972M Series XE (S/N: M5S1-UP; EDW1-UP) 980G Series II (S/N: AXG1-UP) 980H (S/N: MHG1-UP) 980K (S/N: W7K1-UP; GTZ1-UP) 980M (S/N: MK21-UP; MGD1-UP; KRS1-UP; N8T1-UP) 982M (S/N: MK61-UP; F9A1-UP; LRS1-UP; K1Y1-UP) 988K (S/N: LWX1-UP; TWX1-UP) 990K (S/N: DJK1-UP; A9P1-UP) 992G (S/N: 7HR1-UP; AZX1-UP; ADZ1-UP) 992K (S/N: 8801-UP; H4C1-UP; ZMX1-UP) 993K (S/N: LWA1-UP; Z4D1-UP; Z9K1-UP; Z4Z1-UP) 994 (S/N: 9YF1-UP)

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

51 / 126

VIMSpc Installation Manual 994D (S/N: 3TZ1-UP) 994F (S/N: 4421-UP) 994H (S/N: DWC1-UP) , 994K (S/N: MRK1-UP)

Introduction This troubleshooting instruction is intended to diagnose and troubleshoot VIMSpc common connectivity issues. It can be in Electronic Control Modules ECMs of VIMS 3G - 2851142 , PRODUCT LINK 523 3518492, PL Elite - 459-0786 on Ethernet port, and VIMS ABL2M - 327-3520, VIMS 68K - 130-5131, TPM ABL1M - 169-0489, TPM Legacy - 3E-7841, PCS A4M3 - 252-2422, PCS Legacy - 148-6376 on Ethernet port. VIMSpc incorporates the previous VIMSpc connect software that connects to machines with VIMS 3G, through a network cable attached to the user laptop and VIMS 3G service port. VIMSpc handles the IP addresses involved when connecting. If the connection gets hung up, kill VIMSpc.exe, open Windows Task Manager (using ctrl+alt+del) and look in processes for VIMSpcNet.exe. If running, terminate the process. Then start VIMSpc again and try to reconnect. If VIMSpc is not connected, try connecting to another Ethernet by opening "Network Connections", from Control Panel. If the Local Area Connection shows "Unplugged" but is not unplugged, disable and then enable the device. It should be connected.

Important Safety Information Work safely. Most accidents that involve product operation, maintenance, and repair are caused by failure to observe basic safety rules or precautions. An accident can be avoided by recognizing potentially hazardous situations before an accident occurs. The user must be alert to potential hazards. He should also have the necessary training, skills, and tools to perform these functions properly. Safety precautions and warnings are provided in this instruction and on the product. If these hazard warnings are not heeded, bodily injury or death could occur to you or to other persons. Caterpillar cannot anticipate every possible circumstance that might involve a potential hazard. Therefore, the warnings in this publication and the warnings that are on the product are not all inclusive.

52 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual If a tool, procedure, work method, or operating technique that is not recommended by Caterpillar is used, ensure that it is safe to use. Also check that the product will not be damaged or made unsafe by the operation, lubrication, maintenance, or repair procedures that are used.

Required Tools Required Tools Product

Part Number

Description

VIMSpc 2015A or later CAT® ET 2017A or later Administrative Rights 127-9797

Cable As.

VIMS download cable for VIMS ABL and 68K hardware

370-8059

Adapter Kit

Serial Adapter Kit

425-6889

Cable As.

VIMS 3G Download Cable

457-6114

Cable As.

14-pin service port connector with Ethernet

466-6258

Communication Adapter VIMSpc Diagnostic Script

VIMSpc 2015A

Two Most Common Connectivity Recovery Steps The most common connectivity issues can be fixed by the following two steps. If the connectivity issues are beyond the following two steps, the rest of this Troubleshooting in Connectivity section will guide you through more troubleshooting techniques and provide direction on where to gather information and send to the Dealer Solutions Network (DSN).

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

53 / 126

VIMSpc Installation Manual

NOTE: For more assistance with this software, contact your Caterpillar Dealer and the Dealer will contact the DSN team.

DSN Contact Information Login to DSN website https://dsn.cat.com/ for the DSN contact information.

Step 1 Refer to VIMSpcSelfCheck.log in the "Step 6: Gather Log Files and Status Report" of "VIMSpc Failed to Connect to VIMS 3G Machine using version 2015A or later" section to ensure that the Caterpillar Machine Network Connection has been installed and correctly referenced to the appropriate Local Area Connection port.

Step 2 Identify the Correct Network Adapter and set obtaining the IP address automatically Plugging into a live Ethernet network will toggle the status of the local area connection network adapter. Once this is plugged in, monitor the status of the Network Connections of PC and verify which one will change. This can be performed on a powered ON machine with VIMS ethernet cable or USB to ethernet adapter. 1. Go to Start > Control Panel > Network and Internet > View network status and tasks > Change adapter settings.

54 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 2. The list of available network connection appears. Connect the live Ethernet cable into the PC.

NOTE: If the preferred Caterpillar Machine Network or Local Area Connection is disabled, rightclick and select Enable on the disabled network adapter.

3. Change the general settings of both Caterpillar Machine Network Connection and Local Area Connection to "Obtain IP Address Automatically".

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

55 / 126

VIMSpc Installation Manual 4. Right-click on the network adapters and select Properties.

5. The Local Area Connection Properties pop-up appears. Select the Internet Protocol Version 4 (TCP/IPv4) and click Properties.

56 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 6. The Internet Protocol Version 4 (TCP/IPv4) Properties pop-up appears. Select Obtain an IP address automatically.

7. Click OK and try to connect to VIMSpc.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

57 / 126

VIMSpc Installation Manual

VIMSpc Failed to Connect to VIMS 3G Machine using version 2015A or later

58 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual Step 1: Verify the Air Card (Cellular Card) is removed and Virtual Private Network (VPN) is not connected. Air Card If the air card is installed, the Caterpillar Network Adapter will try to access the Air Card's Network connection. When the Caterpillar Network Adapter is connected to the Air Card's Network, the physical Local Area Network Port will not be utilized, which is required. So the Cat® Network Adapter will try to utilize the air card's physical port.

NOTE: Ensure that the air card is removed and the network adapter status is shown as disabled.

1. Go to Start > Control Panel > Network and Internet > View network status and tasks > Change adapter settings.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

59 / 126

VIMSpc Installation Manual 2. The following screen appears. Right-click on the air card network adapter and select Disable.

VPN If VPN is active, the communications intended to go to the VIMS ECM may get routed through the VPN portal. You are advised to disconnect the VPN.

60 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

To identify whether the VPN is running 1. Look at the windows task bar or launch the VPN program.

2. The following pop-up appears if the VPN is connected.

3. Click Disconnect to disconnect the VPN. Step 2: Use the VIMS 3G Ethernet Cable Install and use the Cable As. 3055528 between the VIMS 3G Service Port (Cab or Bumper) and the PC equipped with VIMSpc. Ensure that the cable is installed properly and secure. Also observe the LAN port status lights. If the machine power is ON and status light is blinking, then the cable is installed correctly.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

61 / 126

VIMSpc Installation Manual

If the status light is not blinking, troubleshoot the connected wire.

Step 3: Check the Status of Ethernet LAN Status Lamps 1. Try unplugging and plugging in the RJ45 connector back of PC to check whether there is a loose or intermittent connection. a. Try the same with service port connector. 2. If the status lamps are not blinking, ensure that the cable is in good shape and not broken or in disrepair.

a. Observe the condition of pins in the cable and the service port connector. b. Ohm out wiring between the service port connector and the VIMS ECM. c. Ohm out the connection between download cable RJ45 connector and service port connector.

62 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 3. Try to connect another service cable or plug in to another machine, or plug into an official local area network to verify the function of status lamps. Step 4: Run VIMSpc Diagnostic Script The VIMSpc Diagnostic Script VIMSpc 2012A or VIMSpc 2015A master database 15.2.0 update or later can be found at: l

For 32bit systems, located in c:\Program Files\Caterpillar\VIMS3G

l

For 64bit systems, located in c:\Program Files (x86)\Caterpillar\VIMS3G

Ensure that the local area connection and Caterpillar Machine Network Connection must be enabled. Refer"Troubleshooting in Connectivity" on page 47 for the steps to enable the Local Area Network Adapter under Step 2 section.

NOTE: Verify which network adapter is associated with the physical LAN port in PC.

1. Go to c:\Program Files (x86)\Caterpillar\VIMS3G and double-click the VIMSpcSelfDiagnose.vbs script.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

63 / 126

VIMSpc Installation Manual 2. The following pop-up appears.

3. Click OK. The following pop-up appears.

4. Click OK. The following pop-up appears.

5. Click OK. The following pop-up appears.

6. Click OK.

64 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual Step 5: Has VIMS Module IP address been changed from Default?

The above screenshot shows that the VIMS Main ECM runs with the earlier versions of VIMS software. The “Software Group Description” for earlier versions of VIMS software doesn’t have “Underscore” in the string (e.g., VIMS3G 7.2 Production 1 ). If yes it would need a custom IP address (i.e., Manual PC Network configuration change in order to configure the PC and VIMS Main ECM to be in a same subnet mask range).

The above screenshot shows that the VIMS Main ECM runs with the newer versions of VIMS software. The “Software Group Description” for newer versions of VIMS software would have “Underscore” in the string (e.g., PLGSM_Q3_PROD_2.0). For newer versions of VIMS software, Custom IP address (i.e., Manual PC Network configuration is not needed). If Manual PC Network Configuration is necessary, perform the following steps: 1. Go to Start > Control Panel > Network and Internet > View network status and tasks > Change adapter settings.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

65 / 126

VIMSpc Installation Manual 2. The list of available network connection appears.

3. Right-click on the Local Area Connection and select Properties.

66 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 4. The Local Area Connection Properties pop-up appears. Select the Internet Protocol Version 4 (TCP/IPv4) and click Properties.

5. The Internet Protocol Version 4 (TCP/IPv4) Properties pop-up appears. Select Use the following IP address and provide the IP details, and click OK.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

67 / 126

VIMSpc Installation Manual

6. Reference the VIMS 3G IP configuration by connecting to CAT ET®. Ensure that the IP address should not match any other IP address on the network. The subnet mask and default gateway should match the other addresses on the network. (See also "Check VIMS IP address from CAT ET®" in Step 5a)

68 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

NOTE: Use standard IP convention.

7. Click OK to exit and save computer network setting. 8. Click OK to exit the local area connection properties. 9. To verify settings IP settings, goto Start and type cmd. The cmd is auto-populated, double-click on the cmd.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

69 / 126

VIMSpc Installation Manual 10. The cmd appears. Type ipconfig and press Enter. The configured IP address is displayed.

11. Browse the cmd window for Ethernet Adapter Local Area Connection. 12. Close the cmd window after verification.

NOTE: For further details, refer to REHS7441: VIMS 3G Third Party Radio connection Guide. Attempt to reconnect VIMSpc after the changes.

Step 5a: Check VIMS IP Address Settings 1. Go to Start > All Programs > CAT ET > 2017A > 2017A Electronic Technician.

70 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 2. In the Configuration screen, under VIMS Main Module, select Internet Protocol. The IP address details appears.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

71 / 126

VIMSpc Installation Manual 3. In the Configuration screen, under VIMS Application Module, select Internet Protocol. The IP address details appears.

4. Verify that the IP Settings are one of the two default settings provided in the below table. 5. If the IP settings are different, it should be set back to default depending on the site requirements or manual connect.

72 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

Legacy VIMS 3G Software Flash files and Earlier Versions Default Ethernet IP addresses

Main Flash

Ethernet Address

IP

GP.

Ethernet Address

Flash

192.168.1.21

IP

192.30.52.45

Mask

255.255.255.0

Gateway

192.30.52.1

423-7965 Mon-

380-2995 Monitor Software

Application

Mask

255.255.255.0

Gateway

192.168.1.1

itor Software GP.

Current VIMS 3G Software Flash files and Later Versions Default Ethernet IP addresses Main Flash

Ethernet Address

Application Flash

IP

165.26.79.218

Mask

255.255.255.252

Gateway

165.26.79.216

392-0741 Monitor Software GP.

392-0742 Monitor Software GP.

Ethernet Address IP

165.26.79.226

Mask

255.255.255.252

Gateway

165.26.79.224

Step 6: Gather Log Files and Status Report Follow the information below to gather "log files (VIMSpcSelfCheck.log)" and status report and send to DSN for investigation VIMSpcSelfCheck.log.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

73 / 126

VIMSpc Installation Manual 1. When connected to machine, double-click VIMSpcSelfCheck file in VIMSpc application. a. For 32bit systems, located in "c:\Program Files\Caterpillar\VIMS3G". b. For 64bit systems, located in "c:\Program Files (x86)\Caterpillar\VIMS3G".

74 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 2. Following cmd appears. Press any key to exit.

3. Type %temp% in the address bar to open the temp directory. Find VIMSpcSelfCheck file in temp directory.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

75 / 126

VIMSpc Installation Manual

Perform the following steps to self diagnose potential Physical network adapter problems: 1. Open VIMSpcSelfCheck.log in notepad. 2. Check beginning of file for errors.

NOTE: If there are errors in the System Information Check, WMIC NIC, and WMIC Service, then the Windows Management Instrumentation (WMI) files on your PC are corrupted.

3. Find the FixWMI.cmd file in Windows explorer, right-click and select Run as administrator (Windows 7).

76 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual a. For 32bit systems, located in c:\Program Files\Caterpillar\VIMS3G. b. For 64bit systems, located in c:\Program Files (x86)\Caterpillar\VIMS3G.

4. After script completes, run VIMSpcSelfCheck again to open log file and verify that WMI has been fixed. 5. Scroll down to near the bottom of the document or perform a search for Function Set Physical Adapter. 6. Verify that the physical adapter and virtual adapter MAC addresses are off by a factor of 2 in the first byte, which is the indication that the installation of VIMSpc and selection of the right network adapter. If the physical adapter and virtual adapter MAC addresses first byte difference is not of 2, then either a reinstallation of VIMSpc will need to be performed or select the correct physical network adapter and run the VIMSpcSelfDiagnose.vbs script again.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

77 / 126

VIMSpc Installation Manual Cat® ET Status Report 1. Go to Start > All Programs > CAT ET > 2017A > 2017A Electronic Technician.

2. In the Configuration screen, under Information tab, select Product Status Report.

78 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 3. The following screen appears. Fill in the mandatory details and click Create Report.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

79 / 126

VIMSpc Installation Manual 4. The report is generated. Click Save As to save the report to your local computer.

5. The following message appears.

80 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

VIMSpc Connected to VIMS 3G Machine, but Status Screen had Error

Step 1: Problem with Software Enabled Attachment (SEA) or Configuration Not Installed

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

81 / 126

VIMSpc Installation Manual If the VIMS software enabled attachment is "Not Installed", or if there is no configuration installed on the VIMS Main module, then the error message is displayed on the status screen after connection. Connect to the Main VIMS ECM with Cat® ET. In the configuration page, verify the value of Data Acquisition System Installation Status. If the Data Acquisition System Installation Status is set to Not Installed, then change the value to Installed.

Refer to Special Instruction, REHS1238, "Obtaining Factory Passwords and Software Enabled Attachments" for more information. Step 2: Problem with Proxy Setting

82 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

NOTE: The error message shown above could be the result of Proxy Setting incompatible with the VIMS onboard module.

1. Go to Start > Control Panel > Network and Internet > View network status and tasks > Internet Options.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

83 / 126

VIMSpc Installation Manual 2. The Internet Properties pop-up appears. Click Connections tab and click LAN Settings.

3. The Local Area Network (LAN) Settings pop-up appears. a. If Proxy Server box is unchecked, then the settings should be compatible with the VIMS onboard module.

84 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

b. If Proxy Server box is checked, and port 80 is selected with an address associated to it, then click Advanced.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

85 / 126

VIMSpc Installation Manual 4. The Proxy Settings pop-up appears.

NOTE: Copy and paste the following into the Exceptions box: "165.26.7*.*;192.168.1.21;192.30.52.45; 10.0.0.7;10.0.0.8". Add a ";" between each addresses. An "*" is a wild card, and adding in place of IP address octets will allow any number to be populated in that octet.

If the VIMS IP address has changed, then add an additional IP address exception. Contact your network administrator for further queries.

5. Click OK in the proxy settings pop-up. 6. Click OK in the Local Area Network (LAN) Settings pop-up.

86 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

Troubleshooting in Installation Installation hangs Cause #1 Several factors can cause this condition. Other processes or programs may be using lots of system resources, leaving insufficient resources for the installation to complete as normal. Solution #1 Open the Windows Task Manager and examine the figures shown on the Performance tab. If the CPU is running at 100%, the system is probably just very busy and you should leave the installation to complete in its own time. It is unusual for the system to be at 100% CPU for very long unless something very resource– intensive is running. If something else is using a lot of resources, consider running the installation at a later time. If no processes are known to be running and nothing obvious shows up when checking, it may be prudent to run a virus scan to determine if a virus has made its way into the system. Cause #2 Insufficient disk space. Solution #2 Check that you have sufficient disk space to complete the installation. If there is not enough disk space available to install the VIMSpc, a message will display telling you how much disk space you need to free up. Once enough disk space has been made available, begin the installation again. Cause #3 System has hung. Solution #3 The system may be hung or become unstable. Check for other programs that are still running and responding, and check the Applications tab of the Task Manager to see whether any programs have a status of Not Responding. If any applications are not responding, close them and see if the installation process continues. If not, you may have to exit the installer and try again after the system resumes.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

87 / 126

VIMSpc Installation Manual

Cause #4 Installation crashes for no apparent reason and VIMSpc doesn't work as expected. Solution #4 Uninstall and try reinstalling VIMSpc.

Issue in DB2 Database Installation Cause #1 Problem in DB2 Installation Solution #1 Check the below given system properties such as Local Administrator Group, Local Security Policy, and Personal Folder. Then uninstall VIMSpc and DB2 Database and try reinstalling VIMSpc. Local 'Administrator' Group User installing VIMSpc should be in the local administrators group, not as domain administrator. To check local administrator group 1. Go to Start > Control Panel > User Accounts.

88 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 2. The Control Panel Home screen displays.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

89 / 126

VIMSpc Installation Manual 3. Click User Accounts to open the following screen.

4. Click Manage User Accounts. The User Access Control pop-up window displays. Click Yes.

90 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 5. The User Accounts window displays.

NOTE: A few examples of domain administrator groups given in the above screen are AP and NA.

Local Security Policy User or user's group should be in the "Access this computer from the network" under local security policy.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

91 / 126

VIMSpc Installation Manual

To check local security policy 1. Click Start and type 'secpol.msc' in the search box. The search results are displayed.

2. Click

92 / 126

. The User Access Control pop-up window displays.

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 3. Click Yes. The Local Security Policy screen displays.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

93 / 126

VIMSpc Installation Manual 4. Under Security Settings, click Local Policies > User Rights Assignment, and double-click on the Access this computer from the network.

94 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 5. The Access this computer from the network Properties screen displays.

NOTE: The user and user's group found are Administrators and Authenticated Users.

Personal Folder User's personal folder in registry editor should be on local hard drive, not in network drive. The personal folder should be set to %USERPROFILE%\Documents.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

95 / 126

VIMSpc Installation Manual

Personal folder should be checked in the following path: l

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal

l

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal

NOTE: By default, the personal folder is set to %USERPROFILE%\Documents. If not, copy the current values of personal folder and change it to %USERPROFILE%\Documents. You can restore personal folder values after the DB2 installation, if required.

To open registry editor 1. Click Start and type 'regedit' in the search box. The search results are displayed.

96 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

2. Click

. The User Access Control pop-up window displays.

3. Click Yes. The Registry Editor screen displays.

4. In left pane, click Computer > HKEY_CURRENT_USER > Software > Microsoft > Windows > CurrentVersion > Explorer > Shell Folders > Personal. Double-click on the Personal folder to make

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

97 / 126

VIMSpc Installation Manual changes to values, if required.

NOTE: Also check for the personal folder value in the following path HKEY_CURRENT_ USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal in the same Registry Editor screen.

After the DB2 database installation, if there are any problems, check User Rights Assignment in the below screen. In particular, the user 'db2admin' needs to be a member of the User Right Assignment "Log on as a service" or else the DB2 service will not be operational and VIMSpc will not be able to connect to the DB2 database.

98 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

99 / 126

VIMSpc Installation Manual

Issue in DB2 Database Connection Cause #1 While trying to run VIMSpc the following error message appears 'Couldn't connect to VIMSpc Database'. The problem is caused because the database is not created.

Solution #1 To create manual database in DB2 Database 1. Go to Start > All Programs, click IBM DB2 > DB2_VIMSPC (Default) > General Administrative Tools > Control Center.

100 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

2. The Control Center screen appears.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

101 / 126

VIMSpc Installation Manual

3. Under All Systems, click Expand icon

to check if Database instance (DB2_01) is created as

shown below.

102 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 4. Right-click on the All Databases and select Create Database > Standard.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

103 / 126

VIMSpc Installation Manual

5. The Create Database Wizard screen appears. Enter Database Name and Click Browse

to browse

the database default path.

6. Click Finish. The following pop-up appears.

104 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 7. Click Close. The DB2 Message pop-up appears with the following message.

8. Click Close.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

105 / 126

VIMSpc Installation Manual

9. Under All Databases, click Expand icon

to check if database (VIMS3G) is created as shown

below.

10. Close the Control Center.

106 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 11. Type db2cmd in the Start. The db2cmd.exe appears. Right-click and select Run as Administrator.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

107 / 126

VIMSpc Installation Manual 12. The db2cmd screen appears. Type db2set in the cmd. The following screen appears.

13. The following commands need to be executed when these values are not set in the above screenshot. db2set DB2CODEPAGE=1208, db2set DB2TERRITORY=1, db2set DB2COUNTRY=1, & DB2_ GRP_LOOKUP=LOCAL, TOKENLOCAL.

108 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 14. Type DB2STOP to stop the DB2 services. The following success message appears.

15. Type DB2START to start the DB2 services. The following success message appears.

16. Type "C:\Program Files (x86)\Caterpillar\VIMS3G\VIMSCMD.EXE" "cd \"C:\Program Files (x86)\Caterpillar\VIMS3G\Templates\" &\"C:\Program Files\IBM\SQLLIB_VIMSPC\BIN\db2cmd.exe\" "/c /w /i db2 -tf CreateT-

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

109 / 126

VIMSpc Installation Manual ables.db2". The following success message appears.

17. Try to launch VIMSpc application. The following pop-up appears.

18. Click Yes to let the application create database.

110 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

Issue in JRE Components Cause #1 In VIMSpc Merge screen, when the user select VIMS files to merge into VIMSpc database for reporting, the following error message is displayed if the Java components are not installed.

Solution #1 To enable Java for Browsers option 1. Go to Start and select > Control Panel, and click View By list and select Large Icons or Small Icons.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

111 / 126

VIMSpc Installation Manual

2. The following list appears. Click Java.

112 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 3. The Java Control Panel pop-up appears. Under Security tab, check the Enable Java content in the browser.

NOTE: For lower versions of Java, open the web browser, go to Tools > Internet Options > Advanced tab to enable the java content.

4. Click OK.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

113 / 126

VIMSpc Installation Manual

Issues while running VIMSpc update Cause #1 Error while running the VIMSpc update. Solution #1 VIMS database files (.mdb), VIMSpc application, and all DB2 database applications should not be kept open while running the VIMSpc update, doing so will result in loss of data. User would be prompted to close the existing opened VIMS mdb files if any, before proceeding update. The following cmd appears. Press any key to continue.

114 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual Following screen displays while trying to run the update when VIMSpc is running. Exit from VIMSpc and try installing the update.

NOTE: For more assistance with this software, contact your Caterpillar Dealer and the Dealer will contact the DSN team.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

115 / 126

Uninstalling VIMSpc

VIMSpc Installation Manual

Uninstall VIMSpc This chapter describes how to uninstall VIMSpc.

NOTE: The account used to uninstall VIMSpc on a computer needs Administration privileges.

To uninstall VIMSpc 1. Go to Start > Control Panel > Programs > Uninstall a program.

118 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 2. Find the VIMSpc installation, and select it.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

119 / 126

VIMSpc Installation Manual 3. Right-click on the VIMSpc and click Uninstall/Change/Repair.

NOTE: Change or Repair - Modify and make changes to the VIMSpc missing components, if necessary.

4. If Uninstall is clicked, the following confirmation message is displayed.

120 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 5. Click Yes. The User Access Control confirmation message is displayed.

NOTE: Clicking No to stop the uninstallation process.

6. Click Yes. The VIMSpc is uninstalled successfully.

Complete Uninstallation of VIMSpc This section describes how to uninstall DB2 Database.

NOTE: Uninstall the DB2 Database to complete the uninstallation of VIMSpc. The account used to uninstall DB2 Database on a computer needs Administration privileges.

To uninstall IBM DB2 database 1. Go to Start > Control Panel, under Programs, click Uninstall a program.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

121 / 126

VIMSpc Installation Manual 2. Find the DB2 installation, and select it.

122 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual 3. Right-click on the VIMSpc and click Uninstall/Change/Repair.

NOTE: Change or Repair - Modify and make changes to the IBM DB2 Database components, if necessary

4. If Uninstall is clicked, the following confirmation message is displayed.

5. Click Yes. The User Access Control confirmation message is displayed.

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

123 / 126

VIMSpc Installation Manual

NOTE: Click No to stop the uninstallation process.

6. Click Yes. The uninstallation begins and the following progress bar is displayed.

7. Once the progression is completed, the following pop-up window is displayed.

8. Click OK. The confirmation pop-up is displayed.

9. Click Yes. The IBM DB2 Database is uninstalled successfully. 10. Restart the PC.

124 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4

VIMSpc Installation Manual

Glossary C

CAT® ET CAT Electronic Technician communicates with the Electronic Control Modules (ECMs) through a communication data link, allowing existing and potential problems to be diagnosed, products to be configured, and data to be obtained for analysis.

COM Port Communication Ports

CSV Comma Seperated Value is a file that stores tabular data (number & text) in a plain text form. D

Data Migration Move the data from older version of VIMSpc into current database

Datalogger Select box The Datalogger Select button in Datalogger pane will list the available dataloggers for the selected TimeRange and Machine. Based on the selection of dataloggers in Select wizard, parameters pane will get updated.

DB2 Relational DataBase Management System introduced by IBM

11 January 2018 VIMSpc Installation Manual 5.4

© Caterpillar 2001-2018

125 / 126

VIMSpc Installation Manual

E

ECM The Electronic Control Module (ECM) is an embedded system that controls an aspect of the machine, such as temperature and pressure sensors.

Ethernet Connection Ethernet Connection utilizes the Local Area Network (LAN) to connect with the Electronic Control Module (ECM) to communicate with machine. L

LAN The Local Area Network is a group of computers and associated devices that share a common communication line to a server S

Serial Connection Serial connection utilizes the serial port on laptop, or USB port through a USB-toSerial adapter to communicate with the machine.

126 / 126

© Caterpillar 2001-2018

11 January 2018 VIMSpc Installation Manual 5.4