• Author / Uploaded
• Oscar Dagoberto Rodriguez Torres

Citation preview

Title: Author: Date:

Hospital Todos se Curan Oscar D. Rodriguez 31121727 8/25/2019

Notes:

┼

▬

┼ ┼

▬

1

2

3

4

5

6

7

▲

▲

▲

▲

▲

▲

▲

Confianza

Amabilidad

Column # Direction of Improvement: Minimize (▼), Maximize (▲), or Target (x)

Preparación

┼┼ ┼┼ ┼ ┼ ┼ ┼┼ ┼ ┼ ┼┼ ┼ ┼ ┼ ▬

Row #

Max Relationship Value in Row

Relative Weight

Weight / Importance

Capacidad

Trato

Interes

Rapidez

Quality Characteristics (a.k.a. "Functional Requirements" or "Hows")

1

9

11.8

2.0

Disponobilidad de días para realizar citas médicas

Θ

Θ

Θ

Θ

Ο

2

9

17.6

3.0

Disponibilidad de horas para realizar citas médicas

Θ

Θ

Θ

Θ

Ο

3

9

5.9

1.0

Disponibilidad de médicos de diferentes especialidades

Ο

Θ

▲

Ο

4

9

5.9

1.0

Cita: mantenga fecha y hora

Θ

Demanded Quality (a.k.a. "Customer Requirements" or "Whats")

▲

Ο

Ο

Ο

8

9

10

11

12

13

14

15

Ο

5.9

1.0

Existencia de medicamentos

7

9

29.4

5.0

Sala de espera agradable

Θ

Θ

Ο

Ο

Ο

▲ ▲

Ο

Agilidad

3

Ο

Obediencia

6

Θ

Educación

Servicio al cliente

Espacio

4.0

Θ

Ο

Ο

Target or Limit Value

Empatía

23.5

Habilidades

9

Tiempo

5

Difficulty (0=Easy to Accomplish, 10=Extremely Difficult)

5

7

7

5

6

4

7

Max Relationship Value in Column

9

9

3

9

9

9

3

Weight / Importance

670.6

305.9

176.5

547.1

511.8

464.7

176.5

23.5

10.7

6.2

19.2

17.9

16.3

6.2

8 9 10

Relative Weight

Legend

Θ Ο ▲ ┼┼ ┼ ▬ ▼ ▼ ▲ x

Strong Relationship

9

Moderate Relationship

3

Weak Relationship

1

Strong Positive Correlation Positive Correlation Negative Correlation Strong Negative Correlation Objective Is To Minimize Objective Is To Maximize Objective Is To Hit Target

15 Competitive Analysis (0=Worst, 5=Best) Hospital Todos se Curan Hospital Viera

Hospital Viera

Hospital San Jorge

Medical Center

Hospital Policlinica

Hospital Salvador Paredes

Hospital Todos se Curan

Hospital San Jorge

5

5

4

3

4

5

5

5

4

3

3

4

3

2

1

5

5

5

4

4

Medical Center Hospital Policlinica Hospital Salvador Paredes

0

1

2

3

4

5

Hospital Salvador Paredes

4

4

4

4

3

4

4

4

3

4

3

4

5

2

3

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Title: Author: Date: Notes:

┼

┼┼ ▬ ┼┼ ┼ ┼ ▬ ┼ ┼┼ ▬ ┼┼ ┼┼

Row #

Max Relationship Value in Row

Relative Weight

┼

1

9

23.5

670.6 Preparación

2

9

10.7

305.9 Confianza

3

9

6.2

176.5 Amabilidad

4

9

19.2

547.1 Capacidad

5

9

17.9

511.8 Trato

┼

Column #

1

2

3

4

5

6

7

Direction of Improvement: Minimize (▼), Maximize (▲), or Target (x)

x

▲

▲

x

▲

▲

▲

Educación

Obediencia

Agilidad

Ο

Espacio

Ο Ο

Empatía

Θ Θ Θ Θ Ο

Habilidades

Demanded Quality (a.k.a. "Whats")

Tiempo

Weight / Importance

Quality Characteristics (a.k.a. "Hows")

▲

Θ Θ

Ο

▲

Ο

Θ

Θ Θ

Ο Ο

Ο Ο

Ο Ο ▲

8

9

10

11

6

3

16.3

464.7 Interes

7

3

6.2

176.5 Rapidez

Ο ▲

▲

Ο Ο

Ο

8 9 10 11 12 13 14 15

Target or Limit Value

Difficulty (0=Easy to Accomplish, 10=Extremely Difficult)

5

8

8

4

5

8

7

Max Relationship Value in Column

9

3

3

9

9

3

3

Weight / Importance

645.2

156.5

133.8

480.6

453.4

153.4

200.4

29.0

7.0

6.0

21.6

20.4

6.9

9.0

Relative Weight

Legend

Θ Ο ▲ ┼┼ ┼ ▬ ▼ ▼ ▲ x

12

13

14

15

Strong Relationship

9

Moderate Relationship

3

Weak Relationship

1

Strong Positive Correlation Positive Correlation Negative Correlation Strong Negative Correlation Objective Is To Minimize Objective Is To Maximize Objective Is To Hit Target

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Title: Author: Date: Notes:

Column #

Weight / Importance

Quality Characteristics (a.k.a. "Hows") Relative Weight

Max Relationship Value in Row

Row #

Direction of Improvement: Minimize (▼), Maximize (▲), or Target (x)

1

29.0

645.2 Tiempo

2

7.0

156.5 Habilidades

3

6.0

133.8 Empatía

4

21.6

480.6 Espacio

5

20.4

453.4 Educación

Demanded Quality (a.k.a. "Whats")

1

2

3

4

5

6

7

8

9

10

11

6

6.9

153.4 Obediencia

7

9.0

200.4 Agilidad

8 9 10 11 12 13 14 15

Target or Limit Value

Difficulty (0=Easy to Accomplish, 10=Extremely Difficult) Max Relationship Value in Column Weight / Importance Relative Weight

Legend

Θ Ο ▲ ┼┼ ┼ ▬ ▼ ▼ ▲ x

12

13

14

15

Strong Relationship

9

Moderate Relationship

3

Weak Relationship

1

Strong Positive Correlation Positive Correlation Negative Correlation Strong Negative Correlation Objective Is To Minimize Objective Is To Maximize Objective Is To Hit Target

Powered by QFD Online (http://www.QFDOnline.com)

Title: Author: Date: Notes:

Column #

1 2 3 4 5

Weight / Importance

Quality Characteristics (a.k.a. "Hows") Relative Weight

Max Relationship Value in Row

Row #

Direction of Improvement: Minimize (▼), Maximize (▲), or Target (x)

Demanded Quality (a.k.a. "Whats")

1

2

3

4

5

6

7

8

9

10

11

6 7 8 9 10 11 12 13 14 15

Target or Limit Value

Difficulty (0=Easy to Accomplish, 10=Extremely Difficult) Max Relationship Value in Column Weight / Importance Relative Weight

Legend

Θ Ο ▲ ┼┼ ┼ ▬ ▼ ▼ ▲ x

12

13

14

15

Strong Relationship

9

Moderate Relationship

3

Weak Relationship

1

Strong Positive Correlation Positive Correlation Negative Correlation Strong Negative Correlation Objective Is To Minimize Objective Is To Maximize Objective Is To Hit Target

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