• Author / Uploaded
• Jatin Sharma

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SOLAR SCRIPT Hi, May I please speak with -------------My name is _____ and I am calling you from Home Solar Experts. How are you today?

Well the first thing I will let you know that this is not a sales call, we are running a promotional program in your area to provide the home owners free consultation on how they can get the solar panels without spending even a single cent out of their pocket. And I am sure the solar panels will help you reduce down your electric bills and will increase your home value as well. So I believe I am talking to the home owner, am I right? Perfect and is it a single family residence home? (Must be yes) That’s good and by the way what is your monthly electric bill costing you is it over 100$ per month? OK and who is your electric provider? Now for qualifying for the zero out of pocket program you need to have a good credit score so do you think you have good credit score? Perfect and the last thing I want to confirm that are you getting any discounts on your electric bills? Looks like you are a perfect candidate to qualify for our zero out of pocket program but the last hurdle for you will be if there are any trees around your home which put shade on your roof so do you have any tall trees which put shade on your roof?

That’s all with the qualifying questions and you seem to be a perfect candidate for our Zero Dollar out of pocket program, now I will put you through to my supervisor for a minute who will verify and check that I did not make any mistake So just is patient for a while. I appreciate your time.

Solar Verification Recording Agent: Thank you for your patience. I’d like to just do one more thing. I know how important your time is, so this will just take just one more minute. I’d like to verify the information we discussed to make sure I have everything correct. You can just answer yes to each question.

Your name is ______, correct? And your address is _________, correct? And your phone number is _________, right? And your cell phone is ______? So our solar partner has permission to call you at (say customer phone number), correct? Must be ‘’ Yes ‘’ Your electric bill is approximately $___ per month, right? Your utility company is _______, is that right? And finally, you are interested in having an appointment with a solar consultant to learn more about your solar options on (Day/Time), right? (For example Monday, September 8th, between 12pm to 2pm), is this correct?

One last thing are you registered on any local or federal DNC list.. (if YES ) do you have any issue with the confirmation call of this Appointment from our QA department.. (if YES hang up if NO proceed)

What could be the Alternative number if we miss you on this number any cell number Spouse number or work number…

Okay great. Thank you very much Mr/Mrs __________. It’s been wonderful talking to you. You’ll be receiving a call from an NRG Home Solar Consultant. Please make sure to answer the call so that they can confirm with you before showing up. NRG Home Solar is the leader in solar installation in the US so you’ll be in very good hands. Please write down the date and time for your appointment. Again thank you for your time and have a great day! Bye bye!

REBUTTLS

Solar Objection Handling

Not Interested: a) I can understand your concern (XYZ) but we are not selling anything as this is not a sales call. We are just providing you information about Solar Panels & Solar Energy, and how you can qualify for them to reduce your electricity bills by 40 – 50 % every month. b) Well what is it exactly you are not interested in (XYZ)? Are you not interested in purchasing Solar Panels or not interested in benefiting your home & family.

c) I’m sorry (XYZ) I was under the impression you actually cared about your home and family and wanted to learn how you can have a decent amount of savings to do all sorts of activities you haven’t thought of because of the high costing electricity bill.

1) What’s the catch? What’s the Cost? a) (XYZ) just to clear the air we are not selling Solar Panels to you. We are providing you free information that includes different programs with low to zero money coming out of your pocket. Those programs include quotes as well which are free so there is no obligation what so ever to buy. b) Well we aren’t selling the Solar Panels so there is no catch or cost, but if you find the information we are providing is suitable and one of the Solar Panel programs are within your budget, if you think it’s feasible; something you can afford and you want to go for, you are more than welcome to, otherwise there is no cost, and no obligation. c) If you decide to go ahead with one of the Solar Panel programs you are simply going to pay a discounted rate against your electricity bill which should be 40 – 50 % less than what you are paying right now. So for example before getting Solar Panels you are paying $250.00 on your electricity bills, and go with one of our programs, with the help of Solar Panels the energy you use will be discounted so instead of paying $250.00 your bill should range between $125 - $150.

2) Who is going to pay for the Solar Panels? a) I know it sounds too good to be true but you can actually go solar without paying a single cent. Basically in this process you can qualify for a PPA (Power Purchase Agreement) which the Solar Consultant or Installer can explain in detail, but at the end of the day the Panels are paid for. b) You the homeowner are going to pay for the Solar Panels without actually paying for them. The way it works is real simple. You simply are going to pay for the reduced cost on electricity once you get the Solar Panels and for the amount of time that you have it; the Solar Panel cost is taken care of. c) The Solar Company would install the Panel on your roof at its expense and, in exchange collects the government subsidies.

3) Why are the Solar Panels for free? a) Solar companies install the solar energy panels free of charge, and pay for any maintenance and connection charges. Then they collect any profit from the green electricity that is generated. You benefit from the free electricity generated from the solar energy panels, without any of the cost. b) In April 2010, the government introduced the Feed-in Tariff as part of a drive to reduce carbon emissions in the US. With the Feed-in Tariff you get paid for generating your own renewable energy. c) The company will take the money your solar panels earn from the Feed-in Tariff to recoup its investment. 4) What’s in it for you? a) Well we get paid by the hour regardless. It certainly does not make a difference if you purchase the Solar Panels or not. b) Well obviously we will benefit if you get the Solar Panels, but if you decided it’s too expensive but at least learn about it and get the information we still get paid.

5) Why do you want to know about my credit score? a) It’s just a qualification question we have nothing to do with checking your credit. b) You need to have a FICO credit score of at least 680+ in order to get Solar Panels c) We don’t want to know your credit score we just need to make sure if it’s good or excellent to see if you qualify to get Solar Panels. 6) What type of energy are you providing with the solar panels? a) Solar power cells convert sunlight into electricity, using the energy of speeding photons to create an electrical current within a solar panel. b) Energy is converted into electricity from your building. c) Solar energy, radiant light and heat from the sun, is harnessed using a range of everevolving technologies such as solar heating, solar photovoltaic, solar thermal electricity, solar architecture and artificial photosynthesis. 7) How many solar panels will you provide us with? a) Solar Modules come in different sizes (wattages) so it varies depending on the module chosen. b) Output of a system will also be affected by location and installation orientation. c) It depends on your house location and average daily kilowatt-hour consumption, or appliance usage; details of a suitable system will be calculated, along with other useful information, including the solar resources in area. 8) What is solar energy? a) Solar energy is radiant light and heat from the sun, is harnessed using a range of everevolving technologies such as solar heating, solar photovoltaic, solar thermal electricity, solar architecture and artificial photosynthesis.

b) Solar energy refers primarily to the use of solar radiation for practical ends. c) Solar power is the conversion of sunlight into electricity, either directly using photovoltaics (PV), or indirectly using concentrated solar power (CSP). 9) Where are you calling from? a) Our headquarters are based out of Los Angeles, California. 10) Can you send us information in the mail? a) Yes we can send you information to your e-mail address but you would have to first speak to the Solar Consultant so they can provide that to the installer after calling you they send you an email. b) No we cannot send it to your physical address because this is a “Go Green” campaign and we are saving the environment and not cutting trees down. c) No we cannot send you information in the mail but you are more than welcome to have a look at our website. 11) Do I need batteries? a) No. Solar America systems are grid-tied, meaning they’re connected to the public utility grid that currently supplies electricity to your home. 12) How long do the Solar Panels last? a) Solar panels are expected to last 50+ years. The longevity is derived from the panel’s simple design and the lack of moving parts. The panels simply sit on your roof and generate electricity when exposed to sunlight.