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SONOLINE G20 US

Troubleshooting Guide System G20 System Troubleshooting

08647831 08647815

© Siemens AG

Siemens Medical Ultrasound ejt DivisionSolutions

Print No.: US06-102.840.01.02.02 Replaces: US06-102.840.01.01.02 Part No.: sd

2004

The reproduction, transmission or use of this document or its contents is not permitted without express written authority. Offenders will be liable for damages. All rights, including rights created by patent grant or registration of a utility model or design, are reserved.

English Doc. Gen. Date: 01.05 n.a.

2

Revision / Disclaimer

1Revision / Disclaimer

Copyright Copyright © 2004 by Siemens Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Siemens Corporation. Siemens Corporation reserves the right to change its products and services at any time. In addition, this manual is subject to change without notice. Siemens Corporation welcomes customer input on corrections and suggestions for improvements to this manual.Although Siemens Corporation has attempted to ensure accuracy throughout this manual, Siemens Corporation assumes no liability for any errors or omissions, nor for any damages resulting from the application or use of this information. Trademarks ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE, Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000, WS3000, and WebPro are trademarks of Siemens Corporation. Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet Explorer is a trademark of Microsoft Corporation. Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation. Java and the JavaScript name are registered trademarks of Sun Microsystems, Inc. Adobe Acrobat is a registered trademark of Adobe Systems, Inc. Other products and brand names are trademarks of their respective owners. Disclaimer The service of equipment described herein is to be performed by qualified personnel who are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or one of its affiliates to provide such services. Assemblers and other persons who are not employed by or otherwise directly affiliated with or authorized by Siemens or one of its affiliates are directed to contact one of the local offices of Siemens or one of its affiliates before attempting installation or service procedures. License Agreement All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Programs are licensed under the following agreement: Siemens or its suppliers retain(s) ownership of and title to any computer program supplied with the equipment and to the trade secrets embodied in such computer programs. Subject to the Buyer’s acceptance and fulfillment of the obligations in this paragraph, Siemens grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any computer program supplied with the Equipment that is necessary to operate the Equipment solely on the medium in which such program is delivered for the purpose of operating the equipment in accordance with the instructions set forth in the operator’s manuals supplied with the Equipment and for no other purpose whatsoever. Buyer may not reverse-assemble, reverse-compile or otherwise reverse-engineer such computer programs nor may Buyer make a copy of such program or apply any techniques to derive the trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms

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of this license, the license granted by this paragraph shall terminate. Further, because unauthorized use of such computer programs will leave Siemens without an adequate remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s suppliers of software is a direct and intended beneficiary of this end-user sublicense and may enforce it directly against Buyer with respect to software supplied by such supplier, and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indirect, consequential, incidental or other damages arising out of the sublicense of the computer programs supplied with the equipment.

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Table of Contents

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0Table of Contents

1 _______ Troubleshooting_________________________________________________ 5 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Error Messages and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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Overview 1Troubleshooting

0

The SONOLINE G20 system is equipped with the following tests, indicators, and error/warning messages to aid in system diagnostics:

• Built in self test (BIST) BIST provides system fault information that isolates a fault down to the field replacement unit (FRU) level. The fault information is displayed on the screen when the error occurs, stored in the error log and on the hard disk drive (HDD), and can be copied to CD-ROM in delineated format for viewing on an external personal computer.

• Power on self test (POST) POST tests the boot sequence of the system. The execution time of this test is 30 seconds. A progress bar is displayed on the screen while POST monitors the supply voltages. The supply voltage LEDs are located on the software regulator unit; view these LEDs to determine if the supply voltages are within specifications. POST can be configured to run at each power on, daily, weekly, or off.

• LED indicators The system is equipped with LEDs located on the I/O panel and the individual PCBs. These LEDs indicate the state of the system, displaying whether different system functions have passed or failed a test. An amber lit LED indicates a failure status and a green lit LED indicates a passing status. LEDs on the PCB indicate the power status.

• S.M.A.R.T disk monitor The G20 system checks the HHD performance through the S.M.A.R.T disk monitor. When an error or warning occurs, a message is displayed on the screen that lists the error or warning and how to remedy the situation. These events are logged and can be copied to CD-ROM in delineated format for viewing on an external personal computer.

Troubleshooting Flowcharts

0

Use the troubleshooting flow charts as a guide to determine the functionality of the G20 system.

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Troubleshooting

Fig. 1:

SONOLINE G20

G20 Troubleshooting Flowchart - Start

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Troubleshooting

Fig. 2:

7

G20 Flowchart - A - Power OK

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Troubleshooting

Fig. 3:

SONOLINE G20

G20 Flowchart - C - Stable Video

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Troubleshooting

Fig. 4:

9

G20 Flowchart - E - Bootup OK

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Troubleshooting

Fig. 5:

SONOLINE G20

G20 Flowchart - G - I/O Panel LED 8

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Troubleshooting

Fig. 6:

11

G20 Flowchart - I - Self Scan B/M Mode

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Troubleshooting

Fig. 7:

SONOLINE G20

G20 Flowchart - K- Print/Record/Store to Disk

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Troubleshooting

Fig. 8:

13

G20 Flowchart - K1- Print/Record/Store to Disk

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Troubleshooting

Fig. 9:

G20 Flowchart - K3- Print/Record/Store to Disk

LED Indicators

0

I/O Panel LED Indicators The I/O panel is located on the left side of the system. There are nine LEDs labeled 1, 2, 3, 4, 5, 6, 7, 8, and V. The V LED is defined as DC Power (+3.3 V). If this LED is in the Off state, there is no power for the system. There are two LED states; the first state monitors the system boot sequence and the second state monitors system function after the completion of the boot sequence.

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Fig. 10: I/O Panel LED Indicators

LED

LED State 1

LED State 2

1

Orange = BRST: Reset

Green = Ethernet ACTV

2

Green = HDD ACTV

Green = HDD ACTV

3

Green = VGA SYNCL

Green = VGA SYNCL

4

Green = VGA CLK

Green = V GA CLK

5

N/A

Green = POST: OK Orange = POST: Fail

6

N/A

Green = Fan, Temp, and Voltage check: OK Orange = Fan, Temp, and Voltage check: Fail

7

N/A

Green = RASC CPU: OKOrange = RASC CPU: Fail

8

N/A

Green = Control panel and key access Orange = N/A

9

Green = 5V present

N/A

Boot Sequence When the system is powered on (by pressing the Standby key), the following occurs:

• The Starting progress bar is displayed. - At this point the BIOS can be entered by pressing the Shift + S keys on a USB keyboard. The control panel is not available. - The monitor changes to black before displaying the boot screen.

• The illumination state for LEDs #5, #6, #7, and #8 changes to orange. • The illumination state for LEDs #5, #6, #7, and #8 changes to green. • The imaging screen is displayed.

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Troubleshooting • The illumination state for LEDs #5, #6, #7, and #8 changes to off. • The LED state changes based on the user input. PCB LED Indicators Amber-colored LEDs are mounted on each PCB and the SWRG2. These LEDs indicate component function or voltage settings, depending on where they are located. SWRG2 LED State

System State

Normally on

The MAINS circuit breaker is on.

A30 TXRX PCB LED State

PCB Location

System State

Normally on

DS1

+5V (A+5V)

Normally on

DS2

+12V (A+12V)

Normally on

DS3

-12V (A-12V)

LED State

PCB Location

System State

Normally on

DS2

Received Echo start signal (VALID0)

Normally on

DS3

If the LED is off, a failure has been detected for HVMUX on A30-1 PBIF PCB.

Normally on

DS11

+12V (A+12V)

Normally on

DS12

+5V (AD+5V)

Normally on

DS13

+3.3V (D+3V)

A31 TRBF PCB

Freeze = off

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A33 ECPR PCB LED State

PCB Location

System State

B mode on

DS1

Valid B-mode signal

DS2

uP-bus transaction

Normally on

DS3

DMA transfer action

Normally dim

DS7

Tx trigger timing signal

Normally on

DS51

D+12V

Normally on

DS52

D+5V

Normally on

DS53

D-12V

Normally on

DS54

D+3V

LED State

PCB Location

System State

Normally on

DS20

+3.3V (D+3V)

Normally on

DS21

+5V (D+5V)

Normally on

DS22

-12V (D-12V)

Normally on

DS23

+12V (D+12V)

M mode off Freeze off Normally on Bus error off

Freeze on

A34 AVIF2 PCB

Confirm Voltages at the SWRG2 LED 1. Check the SWRG2 LED (located in the front of the system): The LED on the SWRG2 is on under the following conditions: power is on and the system is in standby. 2. Check the LEDs on the I/O panel. 3. Check the LED on the control panel.

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Troubleshooting 4. Check the SWRG2 check points: - Remove the side cover. - Remove the front shield cover. - Check DC power for D+3.3V, D+5V, D+12V, D-12V and STB+5V.

Fig. 11: SWRG Voltage Test Points

Power Up LED Sequence System State

LED

LED State

Check

The MAINS breaker has been switched on.

Standby button

Amber

If the Standby button LED is not back lit amber, check the STB+5V line.

Standby button has been pressed.

Standby button

Blue

If the LED is not blue, verify that the power on signal is connect and check CPNL, AVIF2, and SBC.

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System State

LED

LED State

Check

The system has completed the boot sequence.

Freeze button

Blue

If the monitor does not display characters, check I/O panel LEDs:

• #1 is orange: the reset signal level is low; check SBC, ECPR and MTHR.

• # 2 flashes green: during HDD activity; LED #2 is off when there is no HDD activity. Check the HDD and the SBC.

• # 3 is not green: sync signal is not provided from SBC. Check the SBC and LVDS.

• #4 is not green: the VGA CLK provided from SBC is not available. Check the SBC and LVDS. System has booted.

If the monitor display is blank.

• Press the F7 key and check the light on the monitor. If the task light does not work then the +12 V to the monitor is not available. Troubleshooting Components Item No. 1

Problem Type

Problem

Component Failure

BIOS

BIOS is not working.

A33 ECPR A33-2 SBC

2

3

BIOS

CD-R/RW

BIOS logo screen is not displayed after BIOS is boot.

A33 ECPR

Cannot access the CD-R/RW.

A33 ECPR

A33-2 SBC

A33-2 SBC 4

Control Panel Keys

Freeze key does not work.

A10 CPNL A34 AVIF2

5

Control Panel Keys

Keys on the control panel are not working.

A33-2 SBC

6

Control Panel Keys

One of the Select, 2D, Depth/Zoom knobs, and the trackball do not work.

A10 CPNL

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SONOLINE G20

20 Item No.

Troubleshooting Problem Type

Problem

Component Failure

7

Control Panel Keys

Press the Freeze key but brightness of the LED is A10 CPNL not changed.

8

Control Panel Keys

Some of DGC slide pots do not work.

A10 CPNL

9

HDD

Accessing the HDD takes a long time.

A33-3 HDD

10

I/O Panel

The I/O panel is not functional.

A34 AVIF2

11

I/O Panel

USB, LAN and RS-232-C connections are not working.

A33-2 SBC

12

Image

B image is not displayed on the monitor.

A33 ECPR

13

Image

Cannot recall the image data.

A27 CDRW

14

Image

Cannot save image data.

A27 CDRW

15

Image

Dynamic range of the image is not changed.

A33 ECPR

16

Image

Edge enhance is not changed.

A33 ECPR

17

Image

Geometric accuracy is not correct.

A30 TXRX

18

Image

Image is not displayed because analog power is not output to front end boards. (PBIF, TXRX and TRBF board).

A36 RGLT

19

Image

Image is not displayed because Tx power is not output.

A36 RGLT

20

Image

Image of the VCR playback has poor contrast.

A34 AVIF2

21

Image

Image of the VCR playback is noisy.

A34 AVIF2

22

Image

M image is not displayed on the monitor.

A33 ECPR

23

Image

Noise in the imaging area.

A30 TXRX

24

Image

Poor contrast image.

A30 TXRX

25

Image

Synthetic aperture is not working.

A33 ECPR

26

Image

There is no image on the monitor.

A33-2 SBC

27

Image

There is no image.

A35 MTHR

28

Image

White dot noise on the image.

A31 TRBF A33 ECPR

29

Monitor

SONOLINE G20

After power on, first message “starting” is displayed but next message is not displayed on the monitor.

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A33-3 HDD

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Troubleshooting Item No.

21

Problem Type

Problem

Component Failure

30

Monitor

Monitor image is not stable

A15 MON

31

Monitor

Monitor is blank

A15 MON

32

Monitor

Monitor task light is not lit even after pressing F7. A15 MON

33

Monitor

Monitor VGA works, but the monitor does not work

A15 MON

34

Monitor

No image is displayed on the monitor.

A31 TRBF A33 ECPR

35

Monitor

No monitor display

A34 AVIF2

36

Monitor

No video signal output, even if the monitor is displayed.

A34 AVIF2

37

Monitor

System does not boot. First message is not displayed on the monitor.

A33-2 SBC

38

Monitor

The image is not stable on the monitor.

A34 AVIF2

39

Monitor

The monitor is not functioning.

A34 AVIF2

40

Monitor

Video input is not available.

A34 AVIF2

41

Power

CPNL is not functional; the power LED is not lit.

A34 AVIF2

42

Power

No power.

A34 AVIF2

43

Power

Power LED on AVIF2 board is not lit

A34 AVIF2

44

Power

Power LED on ECPR board is not lit.

A33 ECPR

45

Power

Power LED on PBIF board is not lit.

A30-1 PBIF

46

Power

Power LED on TRBF board is not lit.

A31 TRBF

47

Power

Power LED on TXRX board is not lit.

A30 TXRX

48

Power on - Peripherals

System competed the boot sequence, but the peripheral will not power on.

A04 OUTL

49

Power on - System and Peripherals

System and peripheral will not power on.

A07 LSPS

50

Safety

Power line fails during the Safety test.

A03 SWRG2

51

System

Power is on but system is not working.

A35 MTHR

52

Transducer

Bad image due to low Tx power.

A30-1 PBIF

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22 Item No. 53

Troubleshooting Problem Type

Problem

Component Failure

Transducer

Lack of Tx channel.

A30 TXRX A31 TRBF

54

Transducer

One of the channels is not working.

A30 TXRX A30-1 PBIF

55

Transducer

Steer is not working.

A31 TRBF

56

Transducer

Transducer is not recognized.

A30-1 PBIF A31 TRBF

57

Transducer

Transducer port is not changed.

A30-1 PBIF A31 TRBF

Error Messages and Warnings

0

When an error occurs an error message or warning are displayed on the screen. Application errors and warnings are logged for later review from a Service menu. The error log can be exported to removable media. The format of the exported log is text-delineated. If the operating temperature of the G20 system reaches its maximum value, a forced power down will occur and all data will be saved. If an unsupported transducer is plugged in to one of the transducer ports a message displays stating that the transducer is incompatible with the G20 system. Service Error Log Access the Service Error Log to aid in troubleshooting system problems. To access the error log perform the following steps: 1. Press F6; the Preset screen is displayed. 2. Select the Next Screen arrow; located at the bottom of the Presets menu. 3. Select Service from the Presets menu; the Siemens authentication screen is displayed. 4. Type the service password in the text box and select OK; the Service Main menu is displayed. 5. Select Log; the Service Log screen is displayed. 6. Select Error/Warning Log; the Service Error/Warning Log is displayed. The log lists the date, time, status, ID, and details describing the error. 7. Select Back to return to the previous screen or Home to return to the Service User Main Menu screen. Select Exit to return to imaging mode.

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Error Messages The following is a list of the error messages. Item Message No.

Description/Action/Log

1

LiveDialog::*******

Re-install the DIMAQ software.

2

Verify needle path and scale Verify needle path and scale prior to biopsy. prior to biopsy. Select the OK button to continue.

3

Key Disk is not in drive or it is invalid.

• The Key Disk is not connected: - Connect the Key Disk

• A USB device other than the Key Disk, is connected to the USB port: - Disconnect the USB device and connect the Key Disk to the USB port.

• The Key Disk is not working correctly: - Replace the Key Disk.

• USB connector on the AVIF2 PCB is broken: - Replace the AVIF2 PCB. 4

Check the Key Disk Device.

Data can not be saved to the Key Disk.

• The Key Disk is in write-protected mode: - Change the write-protection status.

• The Key Disk is not working correctly: - Replace the Key Disk. 5

System error occurred, Option is not available.

• The system software on the HDD is not working correctly. - Re-install the system software.

• The HDD is broken. - Replace the HDD.

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Troubleshooting

Item Message No. 6

Description/Action/Log

Option information is not cor- • rect. Check the Key Disk.

The Key Disk system serial number does not match the G20 system serial number. - Use the Key Disk that matches the system serial number.

• The G20 system does not have a system serial number. - Enter the system serial number.

• The Key Disk is not working: - Replace the Key Disk. 7

A problem occurred in the option information, DIMAQ-IP will be disabled.

• The system software for options on the HDD is not working correctly. - Re-install the system software.

• The HDD is broken. - Replace the HDD. 8

Crescendo application is not available. Check DIMAQ-IP.

• The DIMAQ software is not working correctly. - Re-install the system software and/or DIMAQ software.

• The HDD is broken. - Replace the HDD. 9

Communication error occurred. Some options are not available.

• The G20 system software can not communicate with the DIMAQ software. - Re-install the system software and/or DIMAQ software, or replace the HDD.

• The HDD is broken. - Replace the HDD. 10

11

Check the DIMAQ-IP Soft• ware Version. DIMAQ-IP will be disabled.

Communication error occurred. DIMAQ-IP saved the old study to HD and started a new study.

The DIMAQ software and system software are not matched. - Check the DIMAQ-IP Software Version; re-install the DIMAQ software.

• The G20 system software can not communicate to the DIMAQ software. - Re-install the G20 system software and/or DIMAQ software.

• The HDD is broken. - Replace the HDD.

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Troubleshooting Item Message No. 12

25 Description/Action/Log

DIMAQ-IP is now booting up. Wait up to one minute to allow the DIMAQ IP to complete System is not ready to perthe boot sequence. form this function. • If the problem does not clear, the DIMAQ software is not working correctly. - Re-install the system software and/or DIMAQ software.

• The HDD is broken. - Replace the HDD. 13

DIMAQ-IP is busy.

This message displays while writing data to the CD during system power off. Wait up to one minute for the DIMAQ-IP to complete the writing and power off sequence.

• If the problem does not clear, the DIMAQ software is not working correctly. - Install the system software and/or DIMAQ software.

• The HDD is broken. - Replace the HDD. 14

CardReader Communication Error.

The G20 system can not communicate with the cardreader.

• The setting for the cardreader is not correct. - Check the setting for the cardreader.

• The cardreader is broken. - Check the setting for the cardreader. - Check the connection to the cardreader.

• The cable between system and cardreader is broken. - Check the connection to the cardreader.

• The connectors are broken. - Check the connection to the cardreader. 15

Failed...CD-RW device error. The CD drive is not working correctly. Try again. • Reboot up the system to try to clear the error. - If the problem does not clear, replace the CD drive.

16

Failed...not writable media. (Media is full)

Siemens Medical Solutions USA, Inc.

• CD-ROM disk is full and therefore cannot write to disk. - Replace the CD-ROM.

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26

Troubleshooting

Item Message No. 17

18

19

20

Description/Action/Log

Failed...CD-RW write error. (Unknown reason)

• Can not write data to the CD-ROM.

Failed...invalid volume name.

• The CD-ROM volume label is incorrect.

- Replace the CD-ROM. - If the problem does not clear, reboot up the system.

- Replace the CD-ROM.

Failed...CD-RW device error. • (Other application use CD-RW?) Disk not Formatted.

The CD drive is not working correctly, the DIMAQ software may be using the CD drive. - Reboot the G20 system.

• CD-ROM is an unsupported disk. - Replace the CD-ROM.

21

• The data on the HDD or CD is corrupt.

Disk Error.

- Replace the CD-ROM or HDD. 22

• The file name is invalid.

Invalid File Name.

- Re-install the G20 system software and/or DIMAQ software, or replace the HDD. 23

Unknown file error.

• The file is damaged. - Re-install the G20 system software and/or DIMAQ software, or replace the HDD.

24

• The printer settings are incorrect or the printer is not

Printer Error

connected. - Check the setting for the printer and the connection to the printer. 25

HDD (Raw Read Error Rate) This error message is displayed by the HDD S.M.A.R.T. Error feature.

• The Raw Read Error Rate of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 26

HDD (Throughput Performance) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Throughput Performance of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD.

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Troubleshooting Item Message No. 27

27 Description/Action/Log

HDD (Spin Up Time) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Spin Up Time of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 28

HDD (Start/Stop Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Start/Stop Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 29

HDD (Reallocated Sector Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Reallocated Sector Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 30

HDD (Read Channel Margin) This error message is displayed by the HDD S.M.A.R.T. Error feature.

• The Read Channel Margin of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 31

HDD (Seek Error Rate) Error This error message is displayed by the HDD S.M.A.R.T. feature.

• The Seek Error Rate of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 32

HDD (Seek Time Performance) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Seek Time Performance of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 33

HDD (Power On Hours Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Power On Hours Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD.

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Item Message No. 34

Description/Action/Log

HDD (Spin Retry Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Spin Retry Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 35

HDD (Calibration Retry Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Calibration Retry Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 36

HDD (Power Cycle Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Power Cycle Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 37

HDD (Soft Read Error Rate) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Soft Read Error Rate of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 38

HDD (Power off Retract Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Power off Retract Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 39

HDD (Load/Unload Cycle Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Load/Unload Cycle Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 40

HDD (Current Pending Sector Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Current Pending Sector Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD.

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Troubleshooting Item Message No. 41

29 Description/Action/Log

HDD (HDD Temperature (Fahrenheit)) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The HDD Temperature (Fahrenheit) of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 42

HDD (Hardware ECC recovered) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Hardware ECC recovered of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 43

HDD (Reallocation Event Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Reallocation Event Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 44

HDD (Off-line Scan Uncorrectable Sector Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Off-line Scan Uncorrectable Sector Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 45

HDD (Ultra ATA CRC Error Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Ultra ATA CRC Error Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 46

HDD (Write Error Rate) Error This error message is displayed by the HDD S.M.A.R.T. feature.

• The Write Error Rate of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 47

HDD (Disk Shift) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Disk Shift of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD.

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Troubleshooting

Item Message No. 48

Description/Action/Log

HDD (Loaded Hours) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Loaded Hours of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 49

HDD (Load Retry Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Load Retry Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 50

HDD (Load Friction) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Load Friction of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 51

HDD (Load-in Time) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Load-in Time of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 52

HDD (Head Flying Hours (Hitachi)) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Head Flying Hours (Hitachi) of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 53

HDD (TA Counter Detected) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The TA Counter Detected of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 54

HDD (TA Counter Increased) This error message is displayed by the HDD S.M.A.R.T. Error feature.

• The TA Counter Increased of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD.

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Troubleshooting Item Message No. 55

31 Description/Action/Log

HDD (Gsense Error Rate) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Gsense Error Rate of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 56

HDD (G-Sense Error Rate) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The G-Sense Error Rate of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 57

HDD (Load Cycle Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Load Cycle Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 58

HDD (Torq-amp Count) Error This error message is displayed by the HDD S.M.A.R.T. feature.

• The Torq-amp Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 59

HDD (Power-off Retract Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Power-off Retract Count of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD. 60

HDD (Unknown attribute) Error

This error message is displayed by the HDD S.M.A.R.T. feature.

• The Unknown attribute of the HDD is over the manufacturer’s threshold. - Backup the user data and replace the HDD.

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Item Message No. 61

62

Description/Action/Log

Caution: Fan Malfunction. Please call service.

• The fans in the G20 system have stopped.

Caution: System over temperature. Power off the system and clean air filters.

• The G20 system is over temperature.

- Replace the fans (fan on the SWRG2, fan under the CD-ROM Drive, or CPU fan) - If the problem does not clear, replace the RGLT PCB (the fans are checked on the RGLT PCB).

- Power off the system and clean air filters. - If the problem does not clear, replace the fans (fan on the SWRG2, fan under the CDD, or CPU fan). - If the problem does not clear, replace the RGLT PCB (the fans are checked on the RGLT PCB).

To export an error message, please use the CUI Report. To create and export the CUI Report please see “CUI Report Screen” of the “Service Menu Screens” section.

Abbreviations

0

+ BWLF

Black and White Lateral Filter

ADC

Analog to Digital Converter

ASIC

Application Specific Integrated Circuit

AVIF2

Audio Video Interface

BWLF

FPGA

BWLP

FPGA

BWPF

Black and White Line Processor

BWPR

Black and White Processor

CDD

Compact Disk Drive

CD-R/RW

Compact Disk - Recordable/Rewriteable

cPLD

Complex Programming Logic Device

CPNL

Control Panel

CUI

Customer User Interface

DAC

Digital to Analog Converter

DGC

Depth Gain Control

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Troubleshooting

33

DIMM

Dual Inline Memory Module

DRFP

ASIC

ECPR

Echo Processor

EMIFIL

EMI (Electro-Magnetic Interference) Filter

EMUX

Echo Multiplexer

FiFo

Fast In Fast Out Memory

FPGA

Field Programmable Gate Array IC

HDD

Hard Disk Drive

HV-MUX

High Voltage Multiplexer

IDE

Integrated Drive Electronics

LAN

Local Area Network

LNF

Line Filter

LSPS

Line Selector and Power Supply

MON

Monitor

NTSC

National Television Standards Committee

OUTL

Outlet

PAL

Phase Alternation by Line

PBIF

Probe Interface Board

PCI

Peripheral Component Interconnect

PCIF

PCI Interface

RACS

Real Time Acoustic Control System

RGLT

Regulator

SBC

Single Board Computer

SBCR

Single Board Computer Riser

SDRAM

Synchronous Dynamic Random Access Memory

SWRG2

Switching Regulator

TBGR

Time Base Generator and dRfp (Digital RF Processor)

TRBF

Tx / Rx Beam Former

TRNS

Isolation Transformer

TXRX

Transmit / Receive Echo

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Troubleshooting USB

Universal Serial Bus

VGA

Video Graphic Array

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