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Scope of disclosure: Canon MJ accredited CE

Troubleshooting Guide

Ver.1.2

Canon Marketing Japan Inc. Service & Support Planning Group

Canon Inc. L Printer Quality Assurance Center

Conents Chapter 1 Using This Guide ................................................................................................ 1-1 1. Using This Guide......................................................................................................................................... 1-1 2. Model Groups.............................................................................................................................................. 1-1

Chapter 2 Indexes by Case ................................................................................................. 2-1 1. Error Code Index ......................................................................................................................................... 2-1 2. Index of Symptoms and Imaging Failures................................................................................................. 2-18 A. Imaging Failures .................................................................................................................................... 2-18 B. Operational Failures .............................................................................................................................. 2-19 C. Functional Failures ................................................................................................................................ 2-19 D. Cutting Failures ..................................................................................................................................... 2-19 E. Unusual Noises ..................................................................................................................................... 2-19 F. Application-Dependent ........................................................................................................................... 2-20

Chapter 3 Trouble Database................................................................................................ 3-1 1. Ink tanks ...................................................................................................................................................... 3-1 2. Maintenance Cartridges .............................................................................................................................. 3-3 3. Printheads ................................................................................................................................................... 3-4 4. Paper Handling (Paper mismatch) .............................................................................................................. 3-7 5. Paper Handling (Size detection failure）.................................................................................................... 3-14 6. Paper Handling (Skewing）........................................................................................................................ 3-16 7. Paper Handling (Feeding Problems/Jams） .............................................................................................. 3-16 8. Paper Handling (Insufficient or No Paper/Others) .................................................................................... 3-18 9. Paper Take-up Unit.................................................................................................................................... 3-19 10. Cutter....................................................................................................................................................... 3-20 11. Multisensor .............................................................................................................................................. 3-20 12. HDD......................................................................................................................................................... 3-21 13. Operation Displays.................................................................................................................................. 3-21 14. Parts Counters ........................................................................................................................................ 3-22 15. Adjustment Errors.................................................................................................................................... 3-23 16. GARO Errors ........................................................................................................................................... 3-24 17. HP-GL2 ................................................................................................................................................... 3-25 18. Hardware Errors ...................................................................................................................................... 3-26 19. Service Call Errors .................................................................................................................................. 3-31

Chapter 4 More Sophisticated Fault Isolation Tasks ........................................................ 4-1 1. 2. 3. 4. 5. 6.

【2F13】AD converter external trigger output error (HW-1 fault) ................................................................. 4-1 【2F1F】Purge sensor error ......................................................................................................................... 4-2 【2F26】Carriage operation disabled ........................................................................................................... 4-4 【2F2F】Non-discharge detection error, 【2F30】Non-discharge detecting position error............................ 4-6 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error ............ 4-8 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection error, 【2405】Borderless printing disabled................................................................................................ 4-12 7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1)................................................... 4-14 8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2)................................................... 4-16 9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available......................................................... 4-17 10. 【2015】Cutting failure (Cannot cut sheet)............................................................................................... 4-18 11. 【2F24】Cutter shift timeout error ............................................................................................................. 4-19 12. Cutting failures without error indications ................................................................................................. 4-21 13. 【403E】,【403F】Printhead abnormal temperature rises .......................................................................... 4-22

14. 【4027】Carriage lifting error .................................................................................................................... 15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks .................................................................................................................................................................. 16. Imaging Failures ② Lines, streaks and bands ...................................................................................... 17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images......................................... 18. Imaging Failures ④ Line and character errors ...................................................................................... 19. Imaging Failures ⑤ Defective toning and color misregistration ............................................................ 20. Imaging Failures ⑥ Void lines or images .............................................................................................. 21. Imaging Failures ⑦ Printing in a size different from the specification................................................... 22. Imaging Failures ⑧ No printing ............................................................................................................. 23. Operational Failures ① PosterArtisｔ won’t launch................................................................................ 24. Operational Failures ② The main unit won’t start or the power turns off automatically (without an error occurring) ......................................................................................................................................... 25. Operational Failures ③ Cannot install...................................................................................................

4-23 4-25 4-27 4-32 4-34 4-36 4-38 4-40 4-41 4-42 4-43 4-44

Chapter 5 Fault Isolation Tool Collection........................................................................... 5-1 T01 Carriage Encoder Fault Isolation Tool ...................................................................................................... 5-1 T02 Interpreting Nozzle Check Patterns.......................................................................................................... 5-1 T03 Nozzle Check Print Fault Isolation Tool.................................................................................................... 5-3 T04 Information required to request verification.............................................................................................. 5-6 T05 Collecting a PRN File (Windows only)...................................................................................................... 5-7 T06 Collecting PC Detailed Information .......................................................................................................... 5-8 T07 Collecting Printer Driver Settings ........................................................................................................... 5-10 T08 Driver Function Description .................................................................................................................... 5-12 T09 Collecting Status Information.................................................................................................................. 5-13 T10 Collecting Screen Shots ......................................................................................................................... 5-14 T11 Ink Supply System Fault Isolation Tool................................................................................................... 5-15 T12 Purge Unit Fault Isolation Tool ............................................................................................................... 5-18 T13 Linear encoder film installation fault isolation tool.................................................................................. 5-19 T14 How to unlock the carriage (without having to remove the cover) ......................................................... 5-19 T15 Recommended head adjustment procedure .......................................................................................... 5-20 T16 Recommended band adjustment procedure .......................................................................................... 5-20 T17 Electrical discharge fault isolation tool ................................................................................................... 5-21 T18 Flat Cable Fault Isolation Tool ................................................................................................................ 5-25 T19 Special Mode for Servicing..................................................................................................................... 5-27 T20 Cleaning operation ................................................................................................................................. 5-30

Chapter 6 Miscellaneous Information ................................................................................ 6-1 1. How to interpret Print Inf ............................................................................................................................. 6-1 2. Upgrading Firmware.................................................................................................................................... 6-5 3. Description of L Printer Service Tool, and How to Use It ............................................................................ 6-6 4. Notes on Replacing Parts ........................................................................................................................... 6-8 5. Greasing...................................................................................................................................................... 6-9 6. Replacing the Head................................................................................................................................... 6-14 7. Service parts compatible list...................................................................................................................... 6-15

Chapter 7 Main Unit Configuration Diagrams.................................................................... 7-1 1. LFP-IJ Printer Basic Configuration Diagram ............................................................................................... 2. Paper Paths by Series ................................................................................................................................ (1) iPF5000 Series ....................................................................................................................................... (2) iPF700 Series ......................................................................................................................................... (3) iPF8000 Series ....................................................................................................................................... (4) iPF800 Series .........................................................................................................................................

7-1 7-3 7-3 7-4 7-5 7-6

Chapter 1 Using This Guide

Chapter 1 Using This Guide

1. Using This Guide STEP1: Scan through Chapter 2, “Indexes by Case,” for keys to the database From operation panel displays From low-order four-character error codes (panel display, Print Inf) Go to Chapter 3, “Trouble Database”

From imaging (user complaint) problems From other problems (such as abnormal noise and slow) From software-specific problems (e.g., Microsoft Word)

If there are links, follow them

STEP2: Take the actions suggested by the keys to the database found

If any component name or the like is unknown, see Chapter 7, “Main Unit Configuration Diagrams: Paper Paths”

Go to Chapter 4, “More Sophisticated Fault Isolation Tasks”

Go to Chapter 5, “Fault Isolation Tool Collection”

2. Model Groups The iPF Series is broken down into the following groups in this Guide: Model group

iPF8000 Series iPF800 Series iPF700 Series

iPF5000 Series

Maximum paper width 60 inches 44 inches (B0 extra-sized） 44 inches (B0 extra-sized） 36 inches (A0 extra-sized） 24 inches (A1 extra-sized） 17 inches (A2 extra-sized）

Five-color dye/pigment model -

Eight-color pigment model iPF9000S iPF8000S

Twelve-color pigment model iPF9000, iPF9100 iPF8000, iPF8100

iPF810, iPF820

-

-

iPF700, iPF710, iPF720

-

-

iPF600, iPF605, iPF610

iPF6000S

iPF6100, iPF6200

iPF500, iPF510

-

iPF5000, iPF5100

1-1

Chapter 2 Indexes by Case

Chapter 2 Indexes by Case

1. Error Code Index Error Code (low-order four characters）

-

Explanation ■Paper mismatch (cut sheet)

Key 3-1-1

Print data having a cut sheet print specification has been received with rewinder use being selected. -

■Paper mismatch (cut sheet)

3-1-2

Cassette pickup has been specified for paper that does not support cassette pickup. -

■Paper mismatch (cut sheet)

3-1-3

Print data having a manual feed print specification has been received at the completion of roll paper pickup. -

3-1-4

■Paper mismatch (type） Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.”

-

■Paper mismatch (both type and size）

3-1-5

Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.” -

3-1-6

■Paper mismatch (size） Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.”

-

■Invalid paper loading position

3-19-1

Paper is invalidly positioned on the platen. -

3-43-1

■Paper take-up unit not switched on Printing has started with the Paper take-up unit setting of “Use” and with the rewinder switched off.

-

■Job received in Rewind mode, with the panel setting of “Do not use”

3-43-2

Rewinder use has been set to “Do not use” at the start of printing when the rewinder is active. -

6-1-1

■Forced feed limit Paper being manually fed in the return direction (back-feeding) has reached the pinch roller position (normal operation).

-

6-1-2

■Printing with ink tank cover open On a model having a subtank, the ink tank cover opened while printing (printing is allowed to continue).

-

■Durable parts nearing their replacement time

7-1-1

Any of the parts counters has reached warning level 1. -

■Durable parts past their replacement time

7-1-2

Any of the parts counters has reached warning level 2. -

■Part counter warning level 1

7-1-3

Any of the parts counters has reached warning level 1. -

■Part counter warning level 2

7-1-4

Any of the parts counters has reached warning level 2.

2-1

Troubleshooting Guide

Error Code (low-order four characters）

Explanation

1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 100A 100B 100C

■Ink tank near-empty (continued use allowed)

1010

■Head R/L non-discharge warning

Key 1-1-1

The remaining volume of ink is diminishing (below the pin check level).

2-1-1

There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles. 1010

■Head non-discharge warning

2-1-2

There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles. 1012

■Head R non-discharge warning

2-1-3

There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles. 1013

■Head L non-discharge warning

2-1-4

There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles. 1015

■HP-GL2 error: out of the scope of media support

8-19-1

“Warning Indication” has been selected for “Paper Mismatch Detection.” The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not have a required print mode has been set. 1015

■HP-GL2 error: out of the scope of media support

8-19-2

“Pause” has been selected for “Paper Mismatch Detection.” The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not have a required print mode has been set. 1030

■(Image mode）Unknown command

8-1-1

A character that is located within bounds of a group character or end parameter character but that is not defined as a command has been detected during Image mode command decoding. 1031

■(Image mode） Invalid parameter count (no parameters)

8-2-1

A numeric field has not been identified as being numeric during Image mode command decoding. 1032

■(Image mode） Required item missing

8-3-1

A character out of bounds has been detected where a group or end parameter character ought to exist, during Image mode command decoding. 1034

■(Image mode）Other warning

8-4-1

A character other than has been detected right after the imago mode analysis module entered Image mode or when the decoding of a single command ended. 1035

■(Setup mode）Unknown command

8-5-1

A command character string other than RESET, SET, OPCMT0 and OPCMT2 has been detected in a PJL command. 1036

■(Setup mode）Invalid parameter count

8-6-1

Too many or too few parameters have been detected during Setup mode command decoding. 1037

■(Setup mode） Required item missing

8-7-1

The exit parameter is missing in the EnterGAROMode command and the UniversalExitLanguage command used in Setup Mode.

2-2

Chapter 2 Indexes by Case Error Code (low-order four characters）

1038

Explanation

Key 8-8-1

■(Setup mode）Data out of bounds A character string that is not defined as an environmental variable has been detected. An unknown environmental variable has been detected. A character string that is not defined as an environmental variable value has been detected. The value of an unknown environmental variable has been detected.

1039

■(Setup mode）Other warning

103A

■(Image mode）Image processing table error

8-9-1

A character string other than the @PJL prefix has been detected while the analysis module was idle. 8-10-1

No image processing table is available, a required image processing table is wanting or an image processing table contains a value out of bounds. 1040

■HP/GL2 error; Memory shortage

8-11-1

The size of drawing data exceeds the processing capacity. 1041

■HP/GL2 error; invalid parameter

8-12-1

Data having an invalid number of types of parameters that follow the command has been detected. 1042

■HP/GL2 error; physical coordinate check from logical coordinates

8-13-1

Invalid coordinates are involved. 1043

■HP/GL2 error; Invalid command

8-14-1

A command that is not defined in HP-GL/2 or HP RTL is involved. 1044

■HP/GL2 error; Current point missing

8-15-1

Invalid data is involved. 1045

■HP/GL2 error; Drawing limit

8-16-1

Invalid coordinates are involved. 1047

■HP/GL2 error; Replot buffer overflow

8-17-1

Data storage buffers have run short. 1048

■HP/GL2 error; Polygon buffer overflow

8-18-1

The size of drawing data exceeds the processing capacity. 1050

■Platen shutter cleaning required Clean the blue shutter on the platen.

1051

■Size clip warning (replace with larger-sized paper)

1100

■Maintenance cartridge near-full (continued usage allowed）

1-3-1

Near-full has been detected from the dot count and the usage period (drying time). 1101

■Mist count near-full

7-2-1

Waste ink near-full has been detected from the dot count. 1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 140A 140B 140C

1-1-2

■Ink tank empty (continued use allowed) The ink tank has run out of ink, but a certain volume of ink is reserved in the subtank. (The reserved volume of ink is put to use after the remaining ink falls below the pin check level.) Displayed only on models having a subtank. (XX: Target color display).

2-3

Troubleshooting Guide

Error Code (low-order four characters）

1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 141A 141B 141C 200A

Explanation ■Ink tank not installed (continued use allowed)

Key 1-1-3

The ink tank is not installed but a sufficient volume of ink is left in the subtank. Displayed only on models having a subtank. (XX: Target color display).

■Paper size detection failure

3-20-1

Cannot detect the paper width (poorly positioned paper). 200A

■Paper size detection failure

3-20-2

Cannot detect the paper width (poorly positioned paper). 200B

■Paper size detection failure

3-21-1

Paper is invalidly positioned on the platen. 200C

■Paper size detection failure

3-22-1

Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper). 200C

3-22-2

■Paper size detection failure Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper).

200C

3-22-3

■Paper size detection failure Cannot detect the size of roll paper loaded. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper).

200D

3-23-1

■Paper size detection failure Cannot detect the trailing edge of the paper. ・Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm. ・Cannot locate the trailing edge of the paper that has been found by coarse detection.

200D

■Paper size detection failure

3-23-2

Cannot detect the trailing edge of the paper. ・Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm. ・Cannot locate the trailing edge of the paper that has been found by coarse detection. 200E

■Too small paper

3-2-1

The width and length of paper supported are lower than the supported size (1.5% margin). 200E

■Too small paper (roll Paper)

3-2-2

The width and length of paper supported are lower than the supported size (1.5% margin). 200E

■Too small paper

3-2-3

The width and length of paper supported are lower than the supported size (1.5% margin). 200F

■Too large paper

3-3-4

・The width and length of paper supported are higher than the supported size (1.5% margin). ・Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll Paper and by the size mentioned above for cut sheet. ・Cannot detect the width of paper even when the paper is fed by the size mentioned above.

2-4

Chapter 2 Indexes by Case Error Code (low-order four characters）

200F

Explanation ■Too large paper (roll Paper)

Key 3-3-5

・The width and length of paper supported are higher than the supported size (1.5% margin). ・Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll Paper and by the size mentioned above for cut sheet. ・Cannot detect the width of paper even when the paper is fed by the size mentioned above. 200F

3-3-6

■Too large paper ・The width and length of paper supported are higher than the supported size (1.5% margin). ・Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll Paper and by the size mentioned above for cut sheet. ・Cannot detect the width of paper even when the paper is fed by the size mentioned above.

2010

■Skew (skewed right）

3-26-1

(The nip needs to be released by operating the release lever） Paper is determined skewed as its edge is read by the multisensor. 2010

3-26-2

■Skew (skewed right） (The nip needs to be released by operating the release lever） Paper is determined skewed as its edge is read by the multisensor.

2010

■Skew (roll Paper)

3-26-3

(The nip needs to be released by operating the release lever） Paper is determined skewed as its edge is read by the multisensor. 2010

3-26-4

■Skew (The error is cleared as the paper is removed.） Paper is determined skewed as its edge is read by the multisensor.

2014

■Cutter unit fuse blowout error

9-1-1

2015

■Cutting failure/jam detected due to a cutting failure

3-46-1

An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper leading edge detection sequence. 2015

■Cutting failure/jam detected due to a cutting failure

3-46-2

An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper leading edge detection sequence. 2016

■Paper loosening out of position while printing

3-27-1

The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected. 2016

3-27-2

■Paper loosening out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.

2016

■Jam while picking up, ejecting or printing on paper

3-27-3

(A sequence of removing jams with the pinch roller released is required) Virtually all recovery errors that could occur in connection with paper pickup are handled. 2016

3-27-4

■Paper loosening out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.

2016

■Paper loosening out of position while printing

3-27-5

The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected. 2017

3-24-1

■Paper (right) side detection error ①Multisensor error on light quantity adjustment ②The read reference paper edge is more than 5 mm apart from its theoretical position. ③Cannot locate the edge of reference paper.

2-5

Troubleshooting Guide

Error Code (low-order four characters）

2017

Explanation

Key 3-24-2

■Paper (right) side detection error ①Multisensor error on light quantity adjustment ②The read reference paper edge is more than 5 mm apart from its theoretical position. ③Cannot locate the edge of reference paper.

2017

■Paper (right) side detection error

3-24-3

①Multisensor error on light quantity adjustment ②The read reference paper edge is more than 5 mm apart from its theoretical position. ③Cannot locate the edge of reference paper. 2018

3-25-1

■Paper (left) side detection error ①The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.

2018

■Paper (left) side detection error

3-25-2

①The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection. 2018

3-25-3

■Paper (left) side detection error ①The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.

201E

■Paper mismatch (cut sheet)

3-4-1

Cassette pickup has been specified for paper that does not support cassette pickup. 2405

■Invalid paper loading position (borderless printing)

3-5-1

The position at which paper is loaded is unfit for borderless printing. Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. 2405

■Invalid paper loading position (borderless printing)

3-5-2

The position at which paper is loaded is unfit for borderless printing. Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. 2405

■Invalid paper loading position (borderless printing)The position at which paper is loaded is unfit for

3-5-3

borderless printing.Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. 2406

■Borderless print data not printable (logic)

3-6-1

Borderless print data has been received at the start of printing, with one of the following conditions being met: ・A feeder slot other than one for roll paper has been specified in the data. ・A paper type that does not support borderless printing has been set on the data. ・Banner printing has been specified on the data at the same time. ・A paper size that does not support borderless printing has been specified in a job for which paper had already been fed. 2407

■Borderless printing disabled The width detected by the multisensor is unfit for borderless printing.

2408

■Borderless printing disabled The paper size is unfit for borderless printing.

2-6

Chapter 2 Indexes by Case Error Code (low-order four characters）

2500 2501 2502 2503 2504 2505 2506 2507 2508 2509 250A 250B 250C 2510 2511 2512 2513 2514 2515 2516 2517 2518 2519 251A 251B 251C 2520 2521 2522 2523 2524 2525 2526 2527 2528 2529 252A 252B 252C 2540 2541 2542 2543 2544 2545 2546 2547 2548 2549 254A 254B 254C

Explanation

Key

■Ink tank empty (continued use not allowed) The ink tank has run out of ink. (The reserved volume of ink is put to use after the remaining ink falls below) (XX: Target color display). 1-2-1

■Remaining ink level unknown (continued use allowed)

1-2-6

The remaining volume of the ink in the tank is detected when the tank cover is closed. Consumption has exceeded the original ink capacity (mismatch detected). Refill ink may have been used.

■Ink tank not installed (continued use not allowed)

1-2-2

On a model that is furnished with a subtank, this error is indicated if the subtank has run out of ink and the state of an ink tank not being installed is detected. (XX: Target color display).

■Ink tank ID error

1-2-3

The type of the tank is wrong (XX: Target color display).

2-7

Troubleshooting Guide

Error Code (low-order four characters）

Explanation

2560 2561 2562 2563 2564 2565 2566 2567 2568 2569 256A 256B 256C 2570 2571 2572 2573 2574 2575 2576 2577 2578 2579 257A 257B 257C 2580 2581 2582 2583 2584 2585 2586 2587 2588 2589 258A 258B 258C 2590 2591 2592 2593 2594 2595 2596 2597 2598 2599 259A 259B 259C

■Ink tank EEPROM error

260E

■Gap detection failure

Key 1-2-4

There is an error in tank EEPROM. (XX: Target color display).

1-2-5

■Ink tank short on ink An operation, such as printing or suction, was attempted but enough ink to carry out the operation is left in the tank. ・Subtank model: 2570 to 257C ・Except for pre-print routines, such as cleaning: 2580 to 258C ・Printing: 2590 to 259C (XX: Target color display).

9-2-1

Carriage gap calibration has not been carried out or gap detection is disabled by corrupt calibration data. 260F

■Gap reference plane error (which does not occur when in User mode)

7-3-1

Request to replace an abnormal reference plane sheet. 2618

■Vh pressure error

9-3-1

2-8

Chapter 2 Indexes by Case Error Code (low-order four characters）

2800

Explanation ■Printhead [X］ non-existing

Key 2-3-1

［X］: Double-head model: The R-head does not exist. Single-head model: The head does not exit. 2801

2-4-1

■Printhead [X］DI correction failure ［X］: Double-head model: R-head DI correction failure Single-head model: Head DI correction failure

2802

2-6-1

■Invalid printhead mounted in ［X］ ［X］: Double-head model: Invalid head mounted on the R-side Single-head model: Invalid head mounded

2803

■Printhead [X］ EEPROM error［X］:

2-7-1

Double-head model: R head EEPROM error Single-head model: head EEPROM error 2804

■Heads mounted in horizontally opposite positions

2-8-1

2807

■Heads mounted in horizontally opposite positions

2-8-2

2808

■Printhead L non-existing

2-3-2

2809

■Printhead L DI correction failure

2-4-2

280A

■Invalid printhead L mounted

2-6-2

280B

■Printhead L EEPROM error

2-7-2

280C

■Head non-discharge warning (Printing paused）

2-2-1

There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more but les than 200 non-discharging nozzles, or there are 30 or more nozzles per color that reject non-discharging nozzle backup, with 200 or more non-discharging nozzles. 280D

■Head R non-discharge warning (Printing paused)

2-2-2

There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with 200 or more non-discharging nozzles. 280E

■Head L non-discharge warning (Printing paused)

2-2-3

There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with 200 or more non-discharging nozzles. 2811

■Incompatible printhead version

2-5-1

2812

■Incompatible printhead R version

2-5-2

2813

■Incompatible printhead L version

2-5-3

2816

■Maintenance cartridge EEPROM error

1-4-1

Communication is enabled but the information is corrupted. 2817

■Maintenance cartridge ID error

1-4-2

A maintenance cartridge for another model has been mounted. 2818

■Maintenance cartridge not found

1-5-1

Cannot communicate, or cannot detect a maintenance cartridge. 2819

■Maintenance cartridge full

1-6-1

281A

■Maintenance cartridge near-full (continued usage allowed）

Maintenance cartridge full is detected from the dot count and the usage period (drying time). 1-7-1

Near-full has been detected from the dot count and the usage period (drying time). 281B

■The maintenance cartridge before cleaning does not have an enough capacity. Near-full has been detected from the dot count and the usage period (drying time).

2-9

1-8-1

Troubleshooting Guide

Error Code (low-order four characters）

2820

Explanation ■Head registration unadjustable

Key 7-4-1

The adjustment value has gone out of bounds during automatic head adjustment. 2821

■LF unadjustable

7-5-1

A detected value has gone out of bounds while performing automatic band adjustment. 2822

■Eccentricity uncorrectable (which does not occur when in User mode)

7-6-1

A detected value has gone out of bounds while making adjustment. 2823

■Head check error

9-4-1

2824

■Optical axis unadjustable (which does not occur when in User mode)An adjustment pattern has not

7-7-1

been printed.The optical axis deviates from the correct position by ±3 mm or more. 2825

■Paper mismatch on HP-GL/2 printing

2901

■The available size of the permanent area of the hard disk space has fallen to less than 1 GB.

5-1-1

2902

■No hard drive space

5-2-1

Copy printing or error recover is not executable. 2905

■A job save has been executed when the available size of the permanent area of the hard disk

5-3-1

space was lost. Cancel the job. 2906

■One hundred jobs are already saved in the permanent area of the hard disk space.

5-4-1

2906

■A job save is executed when 32 jobs are already saved in the permanent area of the hard disk

5-4-2

space. Cancel the job. 2907

■One hundred jobs are already saved in the permanent area of the hard disk space.

2908

■HDD format error

2909

■HDD file error

5-6-1

2918

■Cassette detection sensor detection failure (Cassette detection sensor)

3-42-1

5-5-1

No cassette has been detected during cassette pickup. 291A

■Roll sensor detection failure

3-37-1

Could not detect the roll unit. 291B

■Lift shift timeout

9-5-1

A lift operation has been executed, but no sensor has detected or a sensor has remained detected . 291D

■Spur cam sensor detection failure

9-6-1

2920

■Cannot take up paper

3-44-1

An error check has been made on paper after the paper had been fed 1850 mm, but the paper take-up unit was not driven at all in that interval (up to about 3700 mm (when run imPapertely after the start of detection)). 2921

3-45-1

■Continued rewinding error The paper take-up unit has continued rewinding for 10 seconds, with the rewinding sensor turned on, at printer power-on and at the start of printing.

2E00

■Paper mismatch (roll paper)

3-7-1

No roll paper have been fed when a job with a roll paper specification is received. 2E01

■Paper mismatch (roll paper)

3-8-1

Roll paper have not been fed when an internal print job having a roll paper specification started (during internal printing). 2E02

■Paper mismatch (cut sheet)

3-9-1

No cassette paper has been loaded when data having a cut sheet specification is received. 2E02

■Paper mismatch (cut sheet)

3-9-2

No manually fed paper has been fed when a job having a top paper feed specification is received. 2E02

■Paper mismatch (cut sheet)

3-9-3

No manually fed paper has been fed when a job having a front paper feed specification is received.

2-10

Chapter 2 Indexes by Case Error Code (low-order four characters）

2E03

Explanation ■Paper mismatch (cut sheet)

Key 3-10-1

Not cut sheet have been loaded in cassettes when data having a cassette specification is received. 2E08

■Paper mismatch (size）(roll paper)

3-11-1

The width of data and that of the actually loaded paper do not match. 2E08

■Paper mismatch (size）(roll paper)

3-11-2

The width of data and that of the actually loaded paper do not match. 2E09

■Short on roll paper (with a paper take-up unit in use)

3-35-1

All of the following conditions have been met at the start of printing: ・“ON” has been selected for “Remaining Roll Paper Detection.” ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper. ・A paper take-up unit is used. 2E09

3-35-2

■Short on roll paper All of the following conditions have been met at the start of printing: ・“ON” has been selected for “Remaining Roll Paper Detection.” ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper.

2E0A

■Paper mismatch (roll paper)

3-12-1

Data having a roll paper specification has been received when manually fed cut sheet had already been loaded. 2E0A

■Paper mismatch (roll paper)

3-12-2

Print data having a roll paper print specification has been received at the completion of manual feed paper pickup. 2E0B

■Paper mismatch (cut sheet)

3-13-1

Print data having a cassette print specification has been received at the completion of manual feed paper pickup. 2E0C

3-14-1

■Paper mismatch (cut sheet) Print data having a manual feed print specification has been received at the completion of roll paper pickup.

2E0E

■Roll paper unit not installed

3-40-1

The unit has received print data having a roll paper print specification when it had started without a roll unit being connected to it. 2E0F

■The top cover is abnormally open.

6-2-1

2E10

■Ink tank cover error open (continued use allowed)

6-3-1

The ink tank cover opened while performing any operation, such as printing and suction. 2E11

■Carriage cover open error

6-4-1

A carriage cover open has been detected. 2E12

■Faulty release lever

6-5-1

The state of the release lever up (released) has been detected. 2E14

■Paper mismatch (size or width）

3-15-1

The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match. 2E14

■Paper mismatch (size or width）

3-15-2

The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match. 2E14

■Paper mismatch (size or width）

3-15-3

The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match.

2-11

Troubleshooting Guide

Error Code (low-order four characters）

2E15

Explanation ■Paper mismatch (type）

Key 3-16-1

The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet. 2E15

3-16-2

■Paper mismatch (type） Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”

2E15

3-16-3

■Paper mismatch (type） Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”

2E15

3-16-4

■Paper mismatch (type）(on adjustment) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet.

2E15

■Paper mismatch (type）(on adjustment)

3-16-5

The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made from a cassette. 2E15

3-16-6

■Paper mismatch (type）(on adjustment) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet.

2E15

■Paper mismatch (type）

3-16-7

A paper type that cannot be fed from the specified feeder slot has been specified. 2E16

3-17-1

■Paper mismatch (type） The data type defined in the data and the type of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”

2E16

3-17-2

■Paper mismatch (type or size） The paper type/size defined in the paper and those of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type and size of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”

2E17

■Cassette not installed

3-41-1

2E18

■Paper not fed as far as the platen

3-28-1

2E19

■Feeding error

3-29-1

LF out of synchronization for cut sheet 2E1A

■Feeding error

3-30-1

LF out of synchronization for cut sheet 2E1B

■No roll paper available (trailing edge of roll paper detected)

3-36-1

・Paper out has been detected by paper sensor R in a roll paper operation. ・LF out of synchronization on roll paper 2E1B

■No roll Paper available (trailing edge of roll paper detected) ・Paper out has been detected by paper sensor R in a roll paper operation. ・LF out of synchronization on roll paper

2-12

3-36-2

Chapter 2 Indexes by Case Error Code (low-order four characters）

2E1C

Explanation ■Jam while ejecting paper

Key 3-31-1

(A sequence of removing jams with the pinch roller released is required) A jam has been detected while ejecting paper. 2E1D

■Feeding error

3-32-1

LF out of synchronization for cut sheet 2E1F

3-17-3

■Paper mismatch (size） The second and subsequent sheets of paper have been fed as a paper size different from the first sheet when adjustment was made with cut sheet. ［XXX x YYY］: Required minimum size

2E1F

■Paper mismatch (size）The paper size setting in effect at the start of an internal print session has

3-17-4

fallen below the minimum size specified for that internal print session. ［XXX x YYY］: Required minimum size 2E1F

3-17-5

■Paper mismatch (size） The paper size setting in effect at the start of an internal print session has fallen below the minimum size specified for that internal print session. ［XXX］: Required minimum size

2E21

■IEEE1394 interface error

9-7-1

Any error has been detected while initializing IEEE1394 at startup. 2E22

■Paper mismatch (cut sheet)

3-18-1

Cassette pickup has been specified for paper that does not support cassette pickup. 2E23

■Cutter unit failure

9-8-1

2E24

■Faulty roll paper unit

3-38-1

Failed to detect the cam in the roll unit while no paper was loaded. 2E25

■Jam while picking up, ejecting or printing on paper (JAM2)

3-33-1

2E25

■Jam while picking up, ejecting or printing on paper (JAM2)

3-33-2

2E27

■Feeding error (nip release required)

3-34-1

LF out of synchronization (LF motor won’t rotate) has been detected. 2E27

■Jam while picking up, ejecting or printing on paper

3-34-2

(A sequence of removing jams with the pinch roller released is required)(JAM1) Virtually all recovery errors that could occur in connection with paper pickup are handled. 2E31

■Insufficient quantity of roll paper remaining (upper)

2E32

■Insufficient quantity of roll paper remaining (lower)

2E35

■Roll paper not loaded for internal printing (upper)

2E3A

■Failed to feed paper (upper stage)

2E3B

■Failed to feed paper (lower stage)

2F11

■CR error

9-9-1

An operation order has been issued while the carriage suffered a hardware error. 2F12

■LF error

9-10-1

・An operation order has been received while the LF suffered a hardware error. ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection. 2F13

■A/D converter external trigger output stop (Hardware error 1)

9-11-1

2F14

■ASIC register not writable (Hardware error 2)

9-12-1

Could not write to the ASIC register on the main PCB. 2F16

■Mist fan error

9-13-1

The rotation of the mist fan is not detectable.

2-13

Troubleshooting Guide

Error Code (low-order four characters）

2F17

Explanation ■Platen fan lock detection error

Key 9-14-1

The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating. 2F17

■Suction platen fan error

9-14-2

The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating. 2F1F

■Purge sensor error (Recovery purge motor HP detection error)

9-15-1

The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully. 2F20

■Cap motor cam positioning error

9-16-1

The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully. 2F22

■Pump shift timeout

9-17-1

The target position could not be reached within a predicted operation time + 3 seconds during pump operation, or no sensor has been detected during a pump operation involving sensor detection. 2F23

■Purge motor error

9-18-1

Pump operation disabled A PWM duty of 100% has lasted for 200 msec in a pump operation. 2F24

■Cutter shift timeout

3-47-1

The cutter failed to reach the home position in time during a cutting operation. 2F24

■Cutter shift timeout error

9-19-1

No sensor has been detected during a cutter operation involving sensor detection. 2F25

9-20-1

■Carriage motor HP not detectable Detected only for the wide format. For the narrow format, the carriage motor HP can be detected when the carriage hits the wall in a full scan following the detection of the HP.

2F26

■Carriage operation disabled

9-21-1

・A PWM duty of 100% has lasted for 200 msec in a carriage operation ・A collision has been detected in a carriage operation (with the speed predicted from the PWM output value having a deviation of 25 ips or more from the actual speed). 2F27

■Carriage shift timeout

9-22-1

The target position could not be reached within a predicted operation time + 3 seconds during carriage operation. 2F28

■Lift shift timeout

9-23-1

A lift operation has been executed, but no sensor has detected it or a sensor has remained detected. 2F29

9-24-1

■LF feeding motor timeout (cut sheet) ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection.

2F29

9-24-2

■LF feeding motor timeout (roll paper) ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection.

2F2A

■Cannot detect the LF home position

9-25-1

The LF home position could not be detected on LF homing during initialization. 2F2B

■LF operation failure (LF operation disabled)

9-26-1

A PWM duty of 100% has lasted for 200 msec during LF operation.

2-14

Chapter 2 Indexes by Case Error Code (low-order four characters）

2F2C

Explanation ■Cassette shift timeout

Key 9-27-1

・The target position could not be reached within a predicted operation time + 3 seconds during cassette operation. ・No sensor has been detected during a cassette operation involving sensor detection. 2F2D

■Cassette operation disabled

3-39-1

A PWM duty of 100% has lasted for 200 msec in a cassette operation. 2F2E

■Roll shift timeout

9-28-1

No sensor has been detected in a roll operation involving sensor detection. 2F2F

9-29-1

■Non-discharge detection error As a result of nozzle checking made by the non-discharge detection unit: ①All 640 nozzles in a nozzle train are non-discharging. ②At least 50 nozzles have been found mismatched in a nozzle train of 640 nozzles since the last session of detection. ＜Reference＞The change (between non-discharging and discharging nozzle counts) noted since the last session of nozzle checking is recorded as a mismatch.

2F30

■Non-discharge detecting position error

9-30-1

No detectable region has been found during non-discharge position adjustment. 2F31

■Non-discharge light quantity error

9-31-1

A detectable region has fallen to below a certain limit during non-discharge position adjustment 2F32

■Faulty multisensor

4-1-1

Outside light entered during multisensor light quantity adjustment. 2F33

■Transparent paper unadjustable

7-8-1

Paper are unidentifiable on automatic adjustment (transparent/semi-transparent paper). 2F34

■Color calibration error

7-9-1

The adjustment value has gone out of bounds during calibration. 2F35

■Faulty multisensor (on calibration)

4-2-1

A failure to calibrate has been detected from the parts counter. 2F37

■Linear scale error

99-9-1

No signal is available from the linear encoder when the head is driven. 2F38

■The top cover is abnormally open.

6-6-1

2F39

■Carriage cover error open

9-32-1

The carriage cover has opened at a timing at which it is normally closed. 2F3A

■Purge unit valve motor error

9-33-1

The recovery valve motor has been driven but no movement has been detected within the timeout period. 2F3B

■CS communication error

9-34-1

An irrecoverable communication error has occurred communicating between the CS chip mounted on the ink tank and the main unit. 2F3C

■LF pressure error

2F3D

■HP idle ejection pump motor overload error

2F3E

■HP idle ejection pump motor shift timeout

2F3F

■HP idle ejection pump motor error

4001

■Borderless/flow idle ejection/mist recovery count full

99-1-1

401A

■HDD failure

99-2-1

Failed to read and write to and from the HDD. 401B

■Poor HDD connection

99-3-1

The HDD and the HDD controller are not indefinable.

2-15

Troubleshooting Guide

Error Code (low-order four characters）

401C

Explanation ■Faulty RTC

Key 99-4-1

Any error other than the two errors mentioned below has been detected while initializing the RTC at startup. 401D

■RTC low battery error

401E

■RTC clock stop

99-5-1

A battery error has been detected while initializing the RTC at startup. 99-6-1

The RTC has been detected idle while initializing the RTC at startup. 4027

■Lift shift timeout error

9-35-1

A lift operation has been executed, but no sensor has detected it or a sensor has remained detected. 4034

■Multisensor unit version error

99-7-1

A different version of multisensor is installed. This would not occur in an ordinary user environment. 4037

■Linear scale error

99-8-1

No signal is available from the linear encoder when the head is driven. 403E

■Head abnormal temperature rise (head 1 (R), or A model)

99-10-1

Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. 403F

■Head abnormal temperature rise (head 2 (L))

99-11-1

Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. 4040

■Checksum error

99-12-1

The checksum of a file transmitted on execution of the firmware update is unmatched. 4041

■Flash erase error

99-13-1

Failed to erase flash ROM on execution of the firmware update is unmatched. 4042

■MIT data transfer failure

9-36-1

Failed to write MIT data on its transmission. 4042

■Flash write error

99-14-1

Failed to write flash ROM on execution of the firmware update. 4043

■Firmware update failure error

99-15-1

Failed to allocate a work area on RAM on firmware update. 4044

■EEPROM size error

99-16-1

Size information about the firmware data transmitted on firmware update and the size of actually transmitted data do not match. 4045

■Engine EEPROM write error

99-17-1

An EEPROM read/write failure has been detected in the engine portion of the firmware. 4046

■Recovery part revolutions reaching 50,000 cycles or more

99-18-1

Recovery part operations have reached a predetermined count. 4047

■Supply part count error

99-19-1

Supply part operations have reached a predetermined count. 4048

■Non-discharging nozzles on initial filling

99-20-1

An unallowable number of non-discharging nozzles have been detected at the completion of initial filling. 4049

■Wrong transfer ROM data model

9-37-1

Files for a different model have been transferred on firmware update. 404A

■Non-discharge count error

99-21-1

A non-discharge part operation counter has reached a specified limit. 404B

■Temperature/humidity sensor error

99-22-1

Detection hardware is automatically assumed at fault when a temperature of 0 degree and a relative humidity of 0% are detected, resulting in an error indication.

2-16

Chapter 2 Indexes by Case Error Code (low-order four characters）

404C

Explanation ■Serial number information mismatch

Key 99-23-1

A mismatch has been detected between the serial number information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup. 404D

■Machine ID information mismatch

99-24-1

A mismatch has been detected between the model ID information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup. 404F

■EEPROM read error

404F

■Pump revolutions full (clear the counter in service mode after having replaced the HP idle ejection tray)

2-17

Troubleshooting Guide

2. Index of Symptoms and Imaging Failures Category Imaging Failures ··········································································· A Operational Failures ····································································· B Functional Failures ········································································· C Cutting Failures··············································································· D Unusual Noises··············································································· E Application-Dependent ··································································· F

A. Imaging Failures Category

Item

Subitem

Remedial Action (tool)

A

Soiled print side

Chapter 4: Imaging Failures ①

A

Ink dropping

Chapter 4: Imaging Failures ①

A

Soiled reverse side

Chapter 4: Imaging Failures ①

A

Black dots (spur marks）

Chapter 4: Imaging Failures ①

A

White dots (spur marks）

Chapter 4: Imaging Failures ①

A

Roller marks

Chapter 4: Imaging Failures ①/②

A

Peeled ink

Chapter 4: Imaging Failures ①

A

Line, streaks and bands

Chapter 4: Imaging Failures ②

A

Blurred or undersharp images

Chapter 4: Imaging Failures ③

A

Blurred or blotted images

Chapter 4: Imaging Failures ③

A

Shaken or ghost images

Chapter 4: Imaging Failures ③/④

A

Thick or double lines or characters

Chapter 4: Imaging Failures ④/③

A

Defective toning

Chapter 4: Imaging Failures ⑤

A

Color misregistration

Chapter 4: Imaging Failures ⑤

A

Void lines and images

Chapter 4: Imaging Failures ⑥

A

Printing different from settings

Chapter 4: Imaging Failures ⑦

A

No printing

Chapter 4: Imaging Failures ⑧

A

Wrong length

Prioritize length (specify a magnification). Specify a magnification for the present output matter (enter a menu description).

A

Wrinkled paper

Remove the cause of skewing. Clean the cassette pick-up roller.

A

Iridescent metallic luster visible

Bronze symptom (reflected illuminating light colored by diffusion on the print surface)

A A

Ink won’t dry on tracing paper or the

Chapter 4: Imaging Failures ③

like

Change the drying time setting (lengthen).

Scratching (ink peeling)

Chapter 4: Imaging Failures ③ Change the drying time setting (lengthen).

A

Poor halftoning (RIP environment)

Avoid printing in black alone (but print in multiple colors).

A

Paper undertone noticeable

Change paper.

A

Uneven POP board colors noticeable

Properties of the paper. Change the print mode to an upper mode.

2-18

Chapter 2 Indexes by Case

B. Operational Failures Category

Item

Subitem

Remedial Action (tool)

B

PosterArtist won’t launch

Chapter 4: Operational Failures ①

B

The main unit won’t start

Chapter 4: Operational Failures ②

B

Power turns off automatically

Chapter 4: Operational Failures ②

B

Network-connected printer, once

If “Automatic” is selected for the IP address of the printer, assign

visible, out of sight

a fixed IP address to it.

C. Functional Failures Category C

Item

Subitem

Freezing/slow

Remedial Action (tool) Restart the printer.

C

Upgrade the firmware.

C

If Paper have been added, initialize the Paper preferences and update additional Paper from System Settings (user settings will be lost).

C

No printing

Underpowered host PC

C

Check the network environment.

C

Bug in AutoCAD high-speed rendering/Ver.3.00 or later

D. Cutting Failures Category

Item

Subitem

Remedial Action (tool)

D

Wavy cut surface

Chapter 4: Cutting failures without error indications

D

Residual cutting chips on the reference

Chapter 4: Cutting failures without error indications

side D

Normally ended without cutting

Chapter 4: Cutting failures without error indications

D

Line printed at the cutting position, but

Chapter 4: Cutting failures without error indications

without actual cutting D

Line printed at the cutting position on

Chapter 4: Cutting failures without error indications

printing D

Cut automatically

Chapter 4: Cutting failures without error indications

D

Images cut halfway

Chapter 4: Cutting failures without error indications

E. Unusual Noises Category E

Item Carriage drive

Subitem Rasping

After checking the idler pulley, go to 2F26.

E E

Remedial Action (tool) Check the carriage tension unit.

Chattering

E

The tube has hit the exterior to genera unusual noises. Open and close the platen suction path selection valve (normal).

E

Creaky

Soiled carriage rail/Clean dry (never apply oil)/replace the rail cleaner/replace the carriage bearing.

E

Broken head open/close lever Replace the lever.

2-19

Troubleshooting Guide

Category E

Item Head rubbing

Subitem Tizzy

Remedial Action (tool) Check the head height setting.

E

Check for jams.

E

Check the paper type setting. Cutter

Clattering

E

Near the ink tank unit

Chattering

E

Roll spool (opposite to the HP)

E E

Check to see if the fixed teeth are not dented. If the round and fixed teeth are found dented, replace both. Ink is stirred in a timed operation (normal). Gear dropped belt teeth noise Replace the rubber pad in correct position.

E

Paper feed/back feed

LF backup roller sound Replace with a roller-less part.

E

Caterpillar mylar

Mylar sheet out of position Replace the tube unit.

E

Platen suction hole

Whistling

Clean the hole.

F. Application-Dependent Category F

Item AutoCAD

Subitem

Remedial Action (tool)

Defective toning

Chapter 4: Imaging Failures ⑤

F

Void images (printed void in part)

Chapter 4: Imaging Failures ⑥

F

Prenticed in a double or half size

Chapter 4: Imaging Failures ⑦

F

No printing

Chapter 4: Imaging Failures ⑧

F

Cannot install the HDI driver

Chapter 4: Operational Failures ③

F

Cannot print a size longer than

AutoCAD2004 specification

2300 mm with the HDI driver F

Word

No magnified printing

Chapter 4: Imaging Failures ⑦

F

Excel

Narrow white lines in the print

Chapter 4: Imaging Failures ②

Void images (printed void in part)

Chapter 4: Imaging Failures ⑥

Illustrator

Narrow white lines in the print

Chapter 4: Imaging Failures ②

Blurred or undersharp images

Chapter 4: Imaging Failures ③

F

PosterArtist

Won’t launch

Chapter 4: Operational Failures ①

F

WINSTAR CAD

Misregistration in printing on

Reduce the data setting to allow in

manually fed paper

consideration of the application

F F F

specifications/margins. F

Bundled user software CD

The installer does not launch when Chapter 4: Operational Failures ③ the bundled user software CD is mounted.

2-20

Chapter 3 Trouble Database

Chapter 3 Trouble Database

1. Ink tanks Code ( low-order Key

four characters)

1-1-1

1-1-2

1-1-3

1-2-1

1-2-2

1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 100A 100B 100C 1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 140A 140B 140C 1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 141A 141B 141C 2500 2501 2502 2503 2504 2505 2506 2507 2508 2509 250A 250B 250C 2520 2521 2522 2523 2524 2525 2526 2527 2528 2529 252A 252B 252C

Panel display Large LCD

Ink Level: Check

Small LCD 1

Small LCD 2

Ink Lvl: Chk XX

Explanation/Detection sequence Ink tank near-empty (continued use allowed) The remaining volume of ink is diminishing (below the pin check level). (XX: Target color display).

Remedial Action (★: Reference fault isolation procedure or tool)

①Replace the tank (continued usage allowed). ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).

Ink tank is empty. Press OK and replace ink tank.

①Replace the tank. Ink tank empty (continued use ②If the problem persists after the allowed) tank has been replaced, the The ink tank has run out of ink, remaining ink detection system but a certain volume of ink is is at fault (replace the supply reserved in the subtank. (The unit or check the bundled reserved volume of ink is put to wires). use after the remaining ink falls below the pin check level.) Displayed only on models having a subtank.

No ink tank loaded. Check ink tank.

①Mount a tank. Ink tank not installed (continued ②If the problem persists after the use allowed) tank has been replaced, the The ink tank is not installed but a remaining ink detection system sufficient volume of ink is left in is at fault (replace the supply the subtank. unit or check the bundled Displayed only on models having wires). a subtank.

Ink tank is empty. Press OK and replace ink tank.

No Ink Left ↓↓↓ ↓↓↓

Ink tank empty (continued use not ①Replace the tank. allowed) ②If the problem persists after the The ink tank has run out of ink. tank has been replaced, the (The reserved volume of ink is put remaining ink detection system is at fault (replace the supply to use after the remaining ink falls below the pin check level.) unit or check the bundled (In the small LCD, the arrow ↓ wires). points to the color in question.)

No ink tank loaded. Check ink tank.

Ink Tank No Ink Check XX Tank Check Ink Tank

①Remove and then reinstall the Ink tank not installed (continued tank. use not allowed) On a model that is furnished with ②Replace the tank. a subtank, this error is indicated if ③If the problem persists after the the subtank has run out of ink and tank has been replaced, the remaining ink detection system the state of an ink tank not being is at fault (replace the supply installed is detected. unit or check the bundled (XX: Target color display). wires).

3-1

Troubleshooting Guide

Code Key (low-order

four characters)

1-2-3

1-2-4

1-2-5

1-2-5

1-2-5

2540 2541 2542 2543 2544 2545 2546 2547 2548 2549 254A 254B 254C 2560 2561 2562 2563 2564 2565 2566 2567 2568 2569 256A 256B 256C 2570 2571 2572 2573 2574 2575 2576 2577 2578 2579 257A 257B 257C 2580 2581 2582 2583 2584 2585 2586 2587 2588 2589 258A 258B 258C 2590 2591 2592 2593 2594 2595 2596 2597 2598 2599 259A 259B 259C

Panel display Large LCD

Ink tank error. Press OK and replace ink tank.

Ink tank error. Press OK and replace ink tank.

insufficient.

Press OK and replace ink tank.

Ink insufficient. Press OK and replace ink tank.

Remedial Action (★: Reference fault isolation procedure or tool)

Small LCD 1

Small LCD 2

Ink Tank

Ink Tank Error Repl. Ink Tank

Ink tank ID error The ink type is wrong. (XX: Target color display).

①Replace the tank. ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).

Ink Tank Error Repl. Ink Tank

Ink tank EEPROM error There is an error in tank EEPROM. (XX: Target color display).

①Replace the tank. ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).

Ink tank short on ink A suction operation was attempted, but there is not enough ink left in the tank for the operation (iPF8000 series, iPF9000 series).

①Replace the tank. Reference) About 5 mL to 40 mL of ink may have been left in the tank when this warning occurs. ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).

Ink tank short on ink A suction operation was orOnline to attempted, but there is not enough ink left in the tank for the prnt operation. (In the small LCD, the arrow ↓ points to the color in question.)

①Replace the ink. Reference) About 5 mL to 40 mL of ink may have been left in the tank when this warning occurs. ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).

Replace

BK

Ink Tank Replace

BK

Ink insufficient. Press OK and replace ink tank.

Ink

Explanation/Detection sequence

Not Enough Ink ↓↓↓ ↓↓↓

Replace ink tank

Not Enough Ink ↓↓↓ ↓↓↓

Replace ink tank

①Replace the ink. Ink tank short on ink Reference) About 5 mL to 40 A print operation was attempted, mL of ink may have been left in orOnline to but there is not enough ink left in the tank when this warning the tank for the operation. prnt occurs. (In the small LCD, the arrow ↓ ②If the problem persists after the points to the color in question.) tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).

3-2

Chapter 3 Trouble Database Code Key (low-order

four characters)

1-2-6

2510 2511 2512 2513 2514 2515 2516 2517 2518 2519 251A 251B 251C

Panel display Large LCD

Ink level is unknown. Check ink level.

Small LCD 1

Small LCD 2

Online Key Press To Print

Ink Lvl

Unknown

Press Online

Press Online to start printing.

Explanation/Detection sequence Remaining ink level unknown (continued use allowed) The level of ink remaining in the tank is detected when the tank cover is closed. Consumption has exceeded the original ink capacity (mismatch detected). Refill ink may have been used. (In the small LCD, the arrow ↓ points to the color in question.)

Remedial Action (★: Reference fault isolation procedure or tool)

Replace the ink tank.

2. Maintenance Cartridges Code Key (low-order

four characters)

1-3-1

1-4-1

1-4-2

1-5-1

1-6-1

1-7-1

1100

2816

2817

2818

2819

281A

Panel display Large LCD

Small LCD 1

Small LCD 2

Prepare for MTCart Full maint cart Soon replacement. Maintenance Maint cartridge Cartridge problem. Replace Cart Replace the maintenance cartridge. Maintenance Maint cartridge Cartridge problem. Replace Cart Replace the maintenance cartridge. No Maint maintenance Cartridge Load cartridge. Cartridge

Check the maintenance cartridge. Maintenance Maint cartridge full. Cartridge Replace Replace Cart the maintenance cartridge. Prepare for MTCart maint cart Full Soon replacement.

Maint Cart Error Replace Cart

Explanation/Detection sequence Maintenance cartridge near-full (continued usage allowed) Near-full has been detected from the dot count and the usage period (drying time). Maintenance cartridge EEPROM error Communication is enabled but the information is corrupted.

Remedial Action (★: Reference fault isolation procedure or tool)

Prepare a maintenance cartridge.

Replace the maintenance cartridge.

Maint Cart Maintenance cartridge ID error Error A maintenance cartridge for another model has been Replace Cart

mounted.

Replace the maintenance cartridge. (The maintenance cartridge was capable of normal communication when the error occurred.)

No Maint Cart Load Cartridge

Maintenance cartridge not found Cannot communicate, or cannot detect a maintenance cartridge.

Remove and reinstall, or replace the maintenance cartridge.

Maint Cart Maintenance cartridge full Maintenance cartridge full is Error Replace

Cart

detected from the dot count and the usage period (drying time).

Replace the maintenance cartridge. Reference) The absorber may appear whitish or weight light, depending on the usage conditions.

Prepare a maintenance Maintenance cartridge near-full cartridge. (continued usage allowed) Near-full has been detected from the dot count and the usage period (drying time).

3-3

Troubleshooting Guide

Code Key (low-order

four characters)

1-8-1

281B

Panel display Large LCD

No Maintenance Cartridge capacity. Replacethe maintenance cartridge.

Small LCD 1

Maint Cartridge Replace Cart

Small LCD 2

Maint Cart

Error Replace Cart

Explanation/Detection sequence The maintenance cartridge before cleaning does not have an enough capacity. Near-full has been detected from the dot count and the usage period (drying time).

Remedial Action (★: Reference fault isolation procedure or tool)

Replace the maintenance cartridge. The maintenance cartridge can be put to reuse after the end of cleaning. Reference) The absorber may appear whitish or weight light, depending on the usage conditions.

The presence of a maintenance cartridge is detected at the following timings: ①Before printing/during printing (twice/second)/at the end of printing/ between pages ②Before a recovery operation/during a recovery operation (twice/second)/before opening of the ink supply valve ③When the cartridge is removed and inserted following the occurrence of an error or warning.

3. Printheads Code Key (low-order

four characters)

Panel display Large LCD

Small LCD 1

2-1-1

1010

Problem with CheckPrintout:LR Printhead L/R Chk printing results

2-1-2

1010

Check printed document.

2-1-3

1012

Problem with CheckPrintout:R Printhead R Chk printing results

2-1-4

1013

Problem with CheckPrintout:L Printhead L Chk printing results

Small LCD 2

Explanation/Detection sequence Head R/L non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles. Head non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles. Head R non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles. Head L non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles.

Check Printout

3-4

Remedial Action (★: Reference fault isolation procedure or tool)

①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6). ①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6). ①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6). ①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6).

Chapter 3 Trouble Database Code Key (low-order

four characters)

2-2-1

280C

Panel display Large LCD

Small LCD 1

PHead needs Printhead cleaning. Check Nozzles Press Online to clear error.

2-2-2

280D

Clean right P Printhead (R) Head Check Nozzles Press Online to clear error.

2-2-3

280E

Clean left P Head

Printhead (L) Check Nozzles

Press Online to clear error.

Small LCD 2

Online Key Press To Print

Online Key Press To Print

Online Key Press To Print

2-3-1

2800

No printhead Printhead Please Check Install printhead.

No Printhead Check Printhead

2-3-2

2808

No left printhead

No Left Printhd Chk L Printhead

Install left printhead.

Printhead Left Chk L Printhead

3-5

Explanation/Detection sequence Head non-discharge warning(Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with less than 200 or more non-discharging nozzles. Head R non-discharge warning (Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with less than 200 or more non-discharging nozzles. Head L non-discharge warning (Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with less than 200 or more non-discharging nozzles. Printhead [X］ non-existing ［X］: Double-head model: The R-head does not exist. Single-head model: The head does not exit. Printhead L non-existing

Remedial Action (★: Reference fault isolation procedure or tool)

①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6).

①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6).

①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6）.

①Check the status of the head mounted. ②Mount the long flexible cable and check the status of the cable being locked.

①Check the status of the head mounted. ②Mount the long flexible cable and check the status of the cable being locked.

Troubleshooting Guide

Code Key (low-order

four characters)

2-4-1

2801

Panel display Large LCD

Printhead error

Small LCD 1

Printhead Please Replace

Printhead Error Replace Printhd

2809

2-5-1

2811

2-5-2

2812

2-5-3

2813

2-6-1

2802

2-6-2

280A

2-7-1

2803

2-7-2

280B

Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead.

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Printhead Left Replace Printhd

Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead.

Remedial Action (★: Reference fault isolation procedure or tool)

Printhead [X] DI correction failure [X]: Double-head model: R head DI correction failure Single-head model: Head DI correction failure Printhead L DI correction failure

Replace the head.

Left Printhd Err Replace Printhd

Incompatible printhead version

Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Incompatible printhead R version

Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Incompatible printhead L version

Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

An invalid printhead has been mounted in [X]. [X]: Double-head model: Invalid head mounted on the R-side Single-head model: Invalid head mounted Invalid printhead L has been mounted.

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Open top cover and replace the printhead. 2-4-2

Small LCD 2

Explanation/Detection sequence

3-6

Replace the head.

Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)

Printhead [X] EEPROM Replace the head. error [X]: Double-head model: R head EEPROM error Single-head model: Head EEPROM error Printhead L EEPROM Replace the head. error

Chapter 3 Trouble Database Code Key (low-order

Panel display

four characters)

2-8-1

2-8-2

2804

2807

Large LCD

PHeads: wrong pos. Open top cover and check the printhead positions. PHeads: wrong pos. Open top cover and check the printhead positions.

Small LCD 1

Small LCD 2

Explanation/Detection sequence

Remedial Action (★: Reference fault isolation procedure or tool)

Printhead L/R Heads Check Printhead Revrsd Check Printheads

Heads mounted in horizontally opposite positions

Replace with valid heads. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.) The heads cannot be interchanged horizontally.

Printhead L/R Heads Check Printhead Revrsd Check Printheads

Heads mounted in horizontally opposite positions

Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.) The heads cannot be interchanged horizontally.

4. Paper Handling (Paper mismatch) Code Key (low-order four characters) 3-1-1

3-1-2

-

-

Panel display Large LCD

Small LCD 1

Small LCD 2

Regular printing is selected, but a roll is loaded. Stop: Stop Printing Media Type not compatible with cassette. Check Media Type.

Explanation/Detection sequence

Remedial Action (★: Reference fault isolation procedure or tool)

Paper mismatch (cut sheet) Printing on cut sheet is not Print data having a cut sheet functional with a rewinder in print specification has been use. received with rewinder use being selected.

Media Check Please Cancel

Cas Cannot Feed Please Check

Paper mismatch (cut sheet) Check the cassette pick-up Cassette pickup has been setting/paper type. specified for paper that does not support cassette pickup.

Stop: Stop Printing 3-1-3

-

Regular printing is selected, but a roll is loaded.

Paper mismatch (cut sheet) Print data having a manual feed print specification has been received at the completion of roll paper pickup.

Press OK, remove the roll, and load sheets. 3-1-4

-

Papr Type Mismatch

PaprTyp Mismatch

Check the cassette pick-up setting/paper type.

This is a warning and allows Paper mismatch (type) continued printing. Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.”

3-7

Troubleshooting Guide

Code Key (low-order

four characters)

Panel display Large LCD

Small LCD 1

Small LCD 2

Paper Mismatch

3-1-5

-

3-1-6

-

3-2-1

200E

This paper Paper Size cannot be used. Please Check Check supported paper sizes.

Paper Too Small Press ↑ Key

3-2-2

200E

This paper Paper Size cannot be used. Please Check Check supported paper sizes.

Paper Too Small Press ↑ Key

Papr Size Mismatch

Explanation/Detection sequence

PaprSiz Mismatch

Paper mismatch (both type and size) Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.” Paper mismatch (size) Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.” Too small paper The width and length of paper supported are lower than the supported size (1.5% margin).

Too small paper (roll paper) The width and length of paper supported are lower than the supported size (1.5% margin).

3-8

Remedial Action (★: Reference fault isolation procedure or tool)

This is a warning and allows continued printing.

This is a warning and allows continued printing.

①Check paper conditions (soiling, tear-offs, residual paper chips, residual trimming cuts, folds)/size. ②Has the paper been fed successfully (without slippage under a load or any influence)? ③Has the LF adjustment value set correctly? ④Hasn’t the loaded paper shrunk to below its margin in the particular environment? Go to ★2017/2018(P4-12). ①Check paper conditions (soiling, tear-offs, residual paper chips, residual trimming cuts, folds)/size. ②Has the paper been fed successfully (without slippage under a load or any influence)? ③Has the LF adjustment value set correctly? ④Hasn’t the loaded paper shrunk to below its margin in the particular environment? Go to ★2010 (P4-12).

Chapter 3 Trouble Database Code Key (low-order

Panel display

four characters)

Large LCD

3-2-3

200E

This paper cannot be used. Check supported paper sizes.

3-3-4

200F

3-3-5

200F

3-3-6

200F

3-4-1

201E

Small LCD 1

Explanation/Detection sequence

Small LCD 2

Remedial Action (★: Reference fault isolation procedure or tool)

①Check paper conditions (soiling, tear-offs, residual paper chips, residual trimming cuts, folds)/size. ②Has the paper been fed successfully (without slippage under a load or any Load/Eject: influence)? Change ③Has the LF adjustment value Paper set correctly? ④Hasn’t the loaded paper shrunk to below its margin in the particular environment? Go to ★2010 (P4-12). ①Check paper conditions This paper Paper Size Paper Too Too large paper (soiling, tear-offs, residual cannot be used. Please Small ・The width and length of paper chips, residual Check Check Press ↑ paper supported are higher trimming cuts, folds)/size. than the supported size supported Key ②Has the paper been fed paper sizes. (1.5% margin). successfully (without slippage ・Cannot detect the leading under a load or any edge of paper even when influence)? the paper has been fed by 1300 mm for roll paper and ③Has the LF adjustment value by the size mentioned set correctly? above for cut sheet. ④Hasn’t the loaded paper ・Cannot detect the width of shrunk to below its margin in paper even when the paper the particular environment? is fed by the size Go to ★2010 (P4-12). mentioned above. This paper Paper Too Press Too large paper (roll paper) ①Check paper conditions (soiling, tear-offs, residual cannot be used. Large Online Key ・The width and length of paper chips, residual Check Please and Reload paper supported are higher trimming cuts, folds)/size. than the supported size supported Check ②Has the paper been fed (1.5% margin). paper sizes. successfully (without slippage ・Cannot detect the leading under a load or any edge of paper even when influence)? the paper has been fed by 1300 mm for roll paper and ③Has the LF adjustment value set correctly? by the size mentioned ④Hasn’t the loaded paper above for cut sheet. shrunk to below its margin in ・Cannot detect the width of the particular environment? paper even when the paper Go to ★2010 (P4-12). is fed by the size mentioned above. ①Check paper conditions This paper Too large paper (soiling, tear-offs, residual cannot be used. ・The width and length of paper chips, residual Check paper supported are higher trimming cuts, folds)/size. than the supported size supported ②Has the paper been fed paper sizes. (1.5% margin). successfully (without slippage ・Cannot detect the leading under a load or any edge of paper even when Load/Eject: influence)? Change the paper has been fed by 1300 mm for roll paper and ③Has the LF adjustment value Paper set correctly? by the size mentioned ④Hasn’t the loaded paper above for cut sheet. shrunk to below its margin in ・Cannot detect the width of the particular environment? paper even when the paper Go to ★2010 (P4-12). is fed by the size mentioned above. Media Type not Media Cas Paper mismatch (cut sheet) Check the cassette pick-up Cassette pickup has been setting/paper type. compatible with Check Cannot specified for paper that does cassette. Please Feed not support cassette pickup. Check Media Cancel Please

Type.

Too small paper The width and length of paper supported are lower than the supported size (1.5% margin).

Check

Stop: Stop Printing

3-9

Troubleshooting Guide

Code Key (low-order

Panel display

four characters)

Large LCD

3-5-1

2405

Borderless printng not possible. Lift the release lever and reload the paper.

3-5-2

2405

3-5-3

2405

3-6-1

2406

3-7-1

2E00

3-8-1

2E01

Small LCD 1

Small LCD 2

Explanation/Detection sequence

Invalid paper loading position (borderless printing) The position at which paper is loaded is unfit for borderless printing. Data with a borderless print specification has been received while the left or Online: Print right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. Borderless Roll Paper Borderless Invalid paper loading position (borderless printing) printng Chk Prtng not possible. Check Not The position at which paper is loaded is unfit for Check roll Width/Spcr Possible borderless printing. position. Data with a borderless print specification has been Stop: Stop received while the left or Printing right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. Borderless Invalid paper loading position (borderless printing) printng The position at which paper not possible. is loaded is unfit for Check roll width borderless printing. and spacers. Data with a borderless print Online: Print specification has been Load/Eject: received while the left or Change right edge of roll paper was Paper off the center of the borderless print idle ejection port at the completion of roll paper pickup. Borderless Check No Borderless print data not printng Supported Borderless printable (logic) Borderless print data was Paper. w/ not possible. received at the start of This Roll Check paper printing and one or more of size setting. Paper the following requirements are met at the same time: Online: Print ・A feeder slot other than one Load/Eject: for roll paper has been Change specified in the data. Paper ・A paper type that does not support borderless printing has been set on the data. ・Banner printing has been specified on the data at the same time. ・A paper size that does not support borderless printing has been specified in a job for which paper had already been fed. Load Roll Paper mismatch (roll paper) No roll paper have been fed Media when a job with a roll paper specification is received. Roll printing Roll Paper mismatch (roll paper) Roll Paper have not been is selected. Selected Load Roll fed when an internal print job having a roll paper Press specification started (during Load/Eject internal printing). and load a roll.

3-10

Remedial Action (★: Reference fault isolation procedure or tool)

Reload the roll paper. Go to ★2010 (P4-12).

Reload the roll paper. Go to ★2010 (P4-12).

Reload the roll Paper. Go to ★2010 (P4-12).

Reset the driver and RIP.

Load roll paper.

Load roll paper.

Chapter 3 Trouble Database Code Key (low-order

four characters)

3-9-1

2E02

Panel display Large LCD

Sheet printing is selected. Press Load/Eject and load sheets.

Small LCD 1

Paper mismatch (cut sheet) Load cut sheet. No cassette paper has been loaded when data having a cut sheet specification is received. Paper mismatch (cut sheet) No manually fed paper has been fed when a job having a top paper feed specification is received. Paper mismatch (cut sheet) No manually fed paper has been fed when a job having a front paper feed specification is received. Paper mismatch (cut sheet) Not cut sheet have been loaded in cassettes when data having a cassette specification is received. Paper mismatch (size) (roll paper) The width of data and that of the actually loaded paper do not match.

Feed paper manually from the top as instructed by the on-screen guidance.

Paper mismatch (size) (roll paper) The width of data and that of the actually loaded paper do not match.

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).

2E02

Load Top Tray

3-9-3

2E02

Load Front Tray

3-10-1

2E03

Load Papr in Cas Press Online.

3-11-1

2E08

3-11-2

3-12-1

3-12-2

3-13-1

2E08

Online: Print Stop: Stop Printing Wrong paper size. Check paper size setting in driver.

2E0A

Online: Print Stop: Stop Printing Roll printing is selected, but sheets are loaded.

2E0A

2E0B

Press Load/Eject and remove the sheets. Roll printing is selected, but sheets are loaded. Press OK, remove the sheets, and load a roll. Cassette printing is selected. Press Load/Eject and remove manually loaded sheets.

Small LCD 2

Remedial Action (★: Reference fault isolation procedure or tool)

Sheets Selected Load Sheets

3-9-2

Wrong paper size. Check paper size setting on computer.

Explanation/Detection sequence

PaprSiz Mismatch Prnt:Press Online

Loaded Papr Diff From Spfd Size

Driver: Chk Papr Size Setting

Loaded Papr Diff From Spfd Size

Feed paper manually from the front as instructed by the on-screen guidance. Feed paper as instructed by the on-screen guidance.

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).

Paper mismatch (roll paper) Check the paper that is actually Data having a roll paper loaded on the paper and the paper feed setting of the driver. specification has been received when manually fed cut sheet had already been loaded.

Sheets Loaded Press ↓ To Eject

Roll Selected Load Roll

Paper mismatch (roll paper) Check the paper that is actually Print data having a roll paper loaded on the paper and the print specification has been paper feed setting of the driver. received at the completion of manual feed paper pickup.

Sheets Loaded Press ↓ To Eject

Cassette Selectd Load Papr in Cas

Paper mismatch (cut sheet) Check the paper that is actually Print data having a cassette loaded on the paper and the print specification has been paper feed setting of the driver. received at the completion of manual feed paper pickup.

3-11

Troubleshooting Guide

Code Key (low-order

four characters)

3-14-1

3-15-1

3-15-2

2E0C

Panel display Large LCD

Small LCD 1

Small LCD 2

Manual printing Tray is selected, but Selected a roll is loaded. Press OK

2E14

Press Load/Eject and remove the roll. Wrong paper size. Check paper size setting on computer.

2E14

Online: Print Stop: Stop Printing Wrong paper size. Check paper size setting in driver.

2E14

3-16-1

2E15

3-16-2

2E15

Wrong paper type. Check paper type setting in driver.

2E15

Paper mismatch (cut sheet) Print data having a manual feed print specification has been received at the completion of roll paper pickup.

Check the paper that is actually loaded on the paper and the paper feed setting of the driver.

Loaded Papr Diff From Spfd Size

Paper mismatch (size or width) The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match.

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).

Driver: Chk Papr Size Setting

Loaded Papr Diff From Spfd Size

Paper mismatch (size or width) The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match.

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).

Paper mismatch (size or width) The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match. Paper mismatch (type) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet. Paper mismatch (type) Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.” Paper mismatch (type) Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).

Driver: Chk Papr Type Setting

Online: Print Stop: Stop Printing

3-16-3

Remedial Action (★: Reference fault isolation procedure or tool)

PaprSiz Mismatch Prnt:Press Online

Online: Print Stop: Stop Printing 3-15-3

Explanation/Detection sequence

PaprTyp Mismatch Prnt:Press Online

Chk Paper Type Press Online

3-12

Equalize the paper types for the first and second sheets with each other in adjustment printing.

Check the paper that is actually loaded on the printer and the driver paper type setting.

Check the paper that is actually loaded on the printer and the driver paper type setting.

Chapter 3 Trouble Database Code Key (low-order

four characters)

3-16-4

2E15

3-16-5

2E15

3-16-6

2E15

3-16-7

2E15

3-17-1

2E16

Panel display Large LCD

Small LCD 1

Small LCD 2

Wrong paper type.

Paper mismatch (type) (on adjustment) The second and subsequent sheets of paper have been Stop: Stop fed as a paper type different Printing from the first sheet when LF Load/Eject: adjustment was made with Change cut sheet. Paper Wrong paper Loaded Switch Paper mismatch (type) (on type. Paper Paper adjustment) Check In Cassette The second and subsequent sheets of paper have been Replace paper Type in cassette. fed as a paper type different from the first sheet when LF adjustment was made from a cassette. Wrong paper Loaded Press ↓ Paper mismatch (type) (on type. Paper Key adjustment) Lift the release Check and Reload The second and subsequent sheets of paper have been lever and reload Type the paper. fed as a paper type different from the first sheet when LF adjustment was made with Stop: Stop Printing cut sheet. Wrong paper Paper Feed Press ↓ Paper mismatch (type) A paper type that cannot be feed Slot Key SpcfdPapr and Reload fed from the specified feeder slot for this slot has been specified. NotFit paper type.

Press Load/Eject and reload the paper. Wrong paper type. Check paper type setting on computer. Online: Print Stop: Stop Printing

3-17-2

2E16

Explanation/Detection sequence

Wrong paper type and size. Check paper type and size setting in driver. Online: Print Stop: Stop Printing

Paper Mismatch Prnt:Press Online

Check Paper Press Online

Paper mismatch (type) The data type defined in the data and the type of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.” Paper mismatch (type or size) The paper type/size defined in the paper and those of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type and size of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”

3-13

Remedial Action (★: Reference fault isolation procedure or tool)

Equalize the paper types for the first and second sheets with each other in adjustment printing.

Equalize the paper types for the first and second sheets with each other in adjustment printing.

Equalize the paper types for the first and second sheets with each other in adjustment printing.

Check the feeder slot/cassette pick-up setting.

Check the paper that is actually loaded on the printer and the driver paper type setting.

Check the paper actually loaded on the printer and the driver settings of the paper type and size.

Troubleshooting Guide

Code Key (low-order

four characters)

3-17-3

3-17-4

3-17-5

3-18-1

2E1F

2E1F

2E1F

2E22

Panel display Large LCD

Small LCD 1

Cannot print as specified. Press Load/Eject and replace paper with A2/16.6"x23.4" (vertical) or larger Cannot print as specified. Press Load/Eject and replace paper with A2/16.6"x23.4" (vertical) or larger Cannot print as specified. Lift the release lever and replace paper with A4/LTR (vertical) or larger Media Type not compatible with cassette. Check Media Type.

Small LCD 2

Paper Mismatch ReplcPap: Press↓

Remedial Action

Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Paper mismatch (size) The second and subsequent sheets of paper have been fed as a paper size different from the first sheet when adjustment was made with cut sheet. [XXX x YYY]: Required minimum size

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).

Paper mismatch (size) The paper size setting in effect at the start of an internal print session has fallen below the minimum size specified for that internal print session. [XXX x YYY]: Required minimum size

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).

Need A3 Vertical or Larger

Press ↓ Paper mismatch (size) The paper size setting in Key and Reload effect at the start of an

Media Check Please Cancel

Cas Cannot Feed Please Check

internal print session has fallen below the minimum size specified for that internal print session. [XXX]: Required minimum size

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).

Paper mismatch (cut sheet) Check the cassette pick-up Cassette pickup has been setting/paper type. specified for paper that does not support cassette pickup.

Stop: Stop Printing

5. Paper Handling (Size detection failure） Code (low-order Key four characters)

3-19-1

-

3-20-1

200A

3-20-2

200A

3-21-1

200B

Panel display Large LCD

Small LCD 1

Small LCD 2

Paper Pos Wrong Paper size not detected. Press Load/Eject and reload the paper. Paper size not Paper detected. Please Reload paper. Reload Paper size not Paper detected. Please Reload paper. Reload

Size Undetected Press ↑ Key Size Undetected Press ↑ Key

Explanation/Detection sequence

Remedial Action (★: Reference fault isolation procedure or tool)

Invalid paper loading position Paper is invalidly positioned on the platen. Paper size detection failure Cannot detect the paper width (poorly positioned paper).

Go to ★2010 (P4-12).

Paper size detection failure Cannot detect the paper width (poorly positioned paper).

Go to ★2010 (P4-12).

Paper size detection failure Paper is invalidly positioned on the platen.

Go to ★2010 (P4-12).

3-14

Go to ★2010 (P4-12).

Chapter 3 Trouble Database Panel display

Code

Key (low-order 3-22-1

four characters)

Large LCD

200C

Paper size not detected.

3-22-2

200C

3-22-3

200C

3-23-1

200D

Press Load/Eject and reload the paper. Paper size not detected. Lift the release lever and reload the paper. Paper size not detected. Lift the release lever and reload the paper. Paper size not detected. Press Load/Eject and reload the paper.

3-23-2

3-24-1

3-24-2

200D

2017

2017

Leading edge detection error.

Small LCD 1

Small LCD 2

Paper size detection failure Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper). Paper Size Paper size detection failure Please Undetected Cannot detect the leading edge of the Reload Press ↑ paper. The leading edge of paper has been Key located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper). Papr Size Press Paper size detection failure Cannot detect the size of roll paper Undetected Online loaded. Key The leading edge of paper has been and located by coarse detection but not by a Reload second round of fine detection (up to 300 mm) (semi-transparent paper). Paper size detection failure Cannot detect the trailing edge of the paper. ・Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm. ・Cannot locate the trailing edge of the paper that has been found by coarse detection. Paper Size Paper size detection failure Please Undetected Cannot detect the trailing edge of the Reload Press ↑ paper. ・Cannot detect the trailing edge of the cut Key sheet loaded after they have been fed 50 mm. ・Cannot locate the trailing edge of the paper that has been found by coarse detection.

Lift the release lever and align leading edge with orange line. Paper size not Paper detected. Please Lift the Reload release lever and reload the paper.

2017

Paper size not detected.

Paper size not Papr Size detected. Undetected Lift the release lever and reload the paper.

Remedial Action (★: Reference fault isolation procedure or tool)

Go to ★2010 (P4-12).

Go to ★2010 (P4-12).

Go to ★2010 (P4-12).

①Check to see if roll paper are not loaded on a cut sheet model. ②Load cut sheet. Go to ★2010 (P4-12).

①Check to see if roll paper are not loaded on a cut sheet model. ②Load cut sheet. Go to ★2010 (P4-12).

Go to ★2010 (P4-12). Paper (right) side detection error Size Undetected ①Multisensor error on light quantity adjustment Press ↑ ②The read reference paper edge is 5 mm Key

Press Load/Eject and reload the paper. 3-24-3

Explanation/Detection sequence

Press Online Key and Reload

or more apart from its theoretical position. ③Cannot locate the edge of reference paper. Go to ★2010 (P4-12). Paper (right) side detection error ①Multisensor error on light quantity adjustment ②The read reference paper edge is 5 mm or more apart from its theoretical position. ③Cannot locate the edge of reference paper. Paper (right) side detection error Go to ★2010 (P4-12). ①Multisensor error on light quantity adjustment ②The read reference paper edge is 5 mm or more apart from its theoretical position. ③Cannot locate the edge of reference paper.

3-15

Troubleshooting Guide

Panel display

Code

Key (low-order

four characters)

3-25-1

2018

3-25-2

2018

3-25-3

2018

Small LCD 1

Large LCD

Paper size not Papr Size detected. Undetected Lift the release lever and reload the paper. Paper size not detected. Press Load/Eject and reload the paper. Paper size not Paper detected. Please Lift the Reload release lever and reload the paper.

Explanation/Detection sequence

Small LCD 2

Press Online Key and Reload

Size Undetected Press ↑ Key

Remedial Action (★: Reference fault isolation procedure or tool)

Paper (left) side detection error The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.

Go to ★2010 (P4-12).

Paper (left) side detection error The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.

Go to ★2010 (P4-12).

Paper (left) side detection error The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.

Go to ★2010 (P4-12).

6. Paper Handling (Skewing） Code (low-order Key four characters)

3-26-1

3-26-2

2010

2010

3-26-3

2010

3-26-4

2010

Panel display Large LCD

Paper loaded askew. Press Load/Eject and reload the paper. Paper loaded askew. Lift the release lever. Paper loaded askew. Lift the release lever.

Small LCD 1

Small LCD 2

Paper Askew Paper Skew Please Press ↑ Reload Key

Paper Loaded Crooked

Explanation/Detection sequence

Remedial Action (★: Reference fault isolation procedure or tool)

①Reload the paper. Skew (skewed right） (The nip needs to be released by Go to ★2010 (P4-12). operating the release lever） Paper is determined skewed as its edge is read by the multisensor.

Press Online Skew (skewed right） (The nip needs to be released by Key and Reload operating the release lever）

Paper is determined skewed as its edge is read by the multisensor. Paper Press Online Skew (roll paper) Loaded Key (The nip needs to be released by Crooked and Reload operating the release lever） Paper is determined skewed as its edge is read by the multisensor. Paper loaded Remove Skew askew. paper (The error is cleared as the paper is removed.） Paper is determined skewed as its edge is read by the multisensor.

①Reload the paper. Go to ★2010 (P4-12).

①Reload the paper. Go to ★2010 (P4-12).

①Reload the paper. Go to ★2010 (P4-12).

7. Paper Handling (Feeding Problems/Jams） Code (low-order Key four characters)

3-27-1

2016

Panel display Large LCD

Small LCD 1

Small LCD 2

No sheets.

Explanation/Detection sequence

Remedial Action (★: Reference fault isolation procedure or tool)

①Reload the paper. Paper loosening out of ★Go to 2E27(P4-14). position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.

Press Load/Eject and reload the paper.

3-16

Chapter 3 Trouble Database Panel display

Code

Key (low-order

four characters)

Large LCD

Small LCD 1

2016

No sheets.

3-27-3

2016

Lift the release lever and reload the sheets. Paper jam. Paper Jam Press ↑ Key Press Load/Eject and reload the paper.

3-27-4

2016

3-27-2

3-27-5

2016

3-28-1

2E18

3-29-1

2E19

3-30-1

2E1A

3-31-1

2E1C

3-32-1

2E1D

3-33-1

2E25

Cannot feed paper

Sheets Please Load

Paper Jam Press ↑ Key

Lift the release lever and reload paper. Cannot feed paper.

Small LCD 2

Sheet Not Loaded

Paper loosening out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected. Jam while picking up, ejecting or printing on paper (A sequence of removing jams with the pinch roller released is required) Virtually all recovery errors that could occur in connection with paper pickup are handled. Paper Eject Err Paper loosening out of Remove Paper position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected. Paper loosening out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.

Press Load/Eject and reload the paper. Cannot load. Remove paper Cannot Feed Press ↑ Key Press Load/Eject and reload the paper. Cannot load. Remove paper Cannot Feed Press ↑ Key Press Load/Eject and reload the paper. Cannot load. Remove paper Cannot Feed Press ↑ Key Press Load/Eject and reload the paper. Paper jam. Paper Jam Press ↑ Key Press Load/Eject and reload the paper. Cannot load.

Explanation/Detection sequence

①Reload the paper. ★Go to 2E27(P4-14).

①Open and close the release lever to reload the paper. ②Remove the paper once and then refeed it. ★Go to 2E27(P4-14). ①Reload the paper. ★Go to 2E27(P4-14).

①Reload the paper. ★Go to 2E27(P4-14).

Paper not fed as far as the platen

★Go to 2E27(P4-14).

Feeding error LF out of synchronization for cut sheet

①Refeed the paper. ②★Go to 2E27(P4-14).

Feeding error LF out of synchronization for cut sheet

①Refeed the paper. ②★Go to 2E27(P4-14).

Jam while ejecting paper (A sequence of removing jams with the pinch roller released is required) A jam has been detected while ejecting paper.

①Open and close the release lever to reload the paper. ②Remove the paper once and then refeed it. ★Go to 2E27(P4-14). ①Refeed the paper. ★Go to 2E27(P4-14).

Remove paper Cannot Feed Feeding error Press ↑ Key LF out of synchronization for

Press Load/Eject and reload the paper. Cannot detect Can't papr DetectPapr

Remedial Action (★: Reference fault isolation procedure or tool)

cut sheet

Remove Paper Jam while picking up, ejecting ★Go to 2E25 (P4-15). Press Online or printing on paper (JAM2)

Remove paper and press Load/Eject.

3-17

Troubleshooting Guide

Panel display

Code

Key (low-order

four characters)

3-33-2

2E25

3-34-1

2E27

3-34-2

2E27

Large LCD

Small LCD 1

Cannot feed paper.

Small LCD 2

Remove paper Press Online

Remove paper and press Load/Eject. Cannot load. Remove paper Cannot Feed Press ↑ Key Press Load/Eject and reload the paper. Paper jam. Paper Jam Press ↑ Key Press Load/Eject and reload the paper.

Explanation/Detection sequence

Remedial Action (★: Reference fault isolation procedure or tool)

Jam while picking up, ejecting ★Go to 2E25 (P4-15). or printing on paper (JAM2)

Feeding error (nip release ★Go to 2E27(P4-14). required) LF out of synchronization (LF motor won’t rotate) has been detected. Jam while picking up, ejecting ①Open and close the release lever to reload or printing on paper the paper. (A sequence of removing ②Remove the paper jams with the pinch roller once and then refeed released is required)(JAM1) it. Virtually all recovery errors that could occur in connection ★Go to 2E27(P4-14). with paper pickup are handled.

8. Paper Handling (Insufficient or No Paper/Others) Code (low-order Key four characters)

3-35-1

2E09

Panel display Large LCD

Small LCD 1

Small LCD 2

Insufficient paper for job Online: Print Stop: Stop Printing

3-35-2

2E09

Insufficient paper for job Online: Print Stop: Stop Printing Load/Eject: Change Paper

3-36-1

2E1B

Roll Paper Paper Please Level Low Replace Replace Paper

The roll is empty. Load/Eject: Change Paper

3-36-2

2E1B

The roll is empty. Lift the release lever and replace the roll.

Explanation/Detection sequence

Roll Paper Paper Not Please Loaded Replace Press ↑ Key

Short on roll paper (with a paper take-up unit in use) All of the following conditions have been met at the start of printing: ・“ON” has been selected for “Remaining Roll Paper Detection.” ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper. ・A paper take-up unit is used. Short on roll paper All of the following conditions have been met at the start of printing: ・“ON” has been selected for “Remaining Roll Paper Detection.” ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper. No roll paper available (trailing edge of roll paper detected) ・Paper out has been detected by paper sensor R in a roll paper operation. ・LF out of synchronization on roll paper No roll paper available (trailing edge of roll paper detected) ・Paper out has been detected by paper sensor R in a roll paper operation. ・LF out of synchronization on roll paper

3-18

Remedial Action (★: Reference fault isolation procedure or tool)

Replace the roll paper.

Replace the roll paper.

①Replace the roll paper ・Check paper sensor R (IO mode). ②Is the paper fed successfully (under a negative load or any other influence)? ①Replace the roll paper. ②Check paper sensor R (IO mode). ③Is the paper fed successfully (under a negative load or any other influence)?

Chapter 3 Trouble Database Panel display

Code

Key (low-order

four characters)

3-37-1

291A

3-38-1

2E24

3-39-1

2F2D

3-40-1

2E0E

3-41-1

2E17

3-42-1

2918

Large LCD

Roll sensor cannot detect.

Small LCD 1

Power On Again

Turn on printer again. Roll feed unit err Power On Again Turn off printer and check roll feed unit Cassette not Power On working. Again Turn off printer, wait, then turn on again. No Roll Feed Roll P Unit Unit. Please Check Turn printer off and install roll feed unit. No cassette Cassette detected. Undetected Check the cassette. Power On Again

Remedial Action

Explanation/Detection sequence

Small LCD 2

(★: Reference fault isolation procedure or tool)

Roll Sensor Roll sensor detection failure Detection Could not detect the roll unit. Error Roll Feed Unit Error

①Check the roll unit, and remove, install or replace the roll unit. ②Check IO mode (roll unit detection). Faulty roll paper unit Check the roll cam sensor (IO Failed to detect the cam in the mode). roll unit while no paper was loaded.

Cassette Motion Error

Cassette operation disabled A PWM duty of 100% has lasted for 200 msec in a cassette operation.

①Check the cassette motor and the drive circuit. ②Check the cassette encoder sensor.

Power On Again

Roll paper unit not installed The unit has received print data having a roll paper print specification when it had started without a roll unit being connected to it. Cassette not installed

①Check the roll unit, and remove, install or replace the roll unit. ②Check IO mode (roll unit detection).

Check Cassette Press Online Cassette Sensor Detection Error

Cassette detection sensor detection failure (cassette presence/absence sensor) No cassette has been detected during cassette pickup.

①Check to see if the cassette is properly loaded by itself. ②Check and replace sensor (IO mode). ①Check to see if the cassette is properly loaded by itself. ②Check and replace sensor (IO mode).

9. Paper Take-up Unit Code (low-order Key four characters)

Panel display Large LCD

3-43-1

-

Turn on the media take-up unit.

3-43-2

-

Media take-up unit ready. Online: Print Stop: Stop Printing

3-44-1

2920

Rewinding error. Check the paper. Press Online to clear error.

Small LCD 1

Small LCD 2

Explanation/Detection sequence The paper take-up unit is not switched on. Printing has started with the paper take-up unit setting of “Use” and with the rewinder switched off. Job received in Rewind mode, with the panel setting of “Do not use” Rewinder use has been set to “Do not use” at the start of printing when the rewinder is active. Cannot take up paper An error check has been made on paper after the paper had been fed 1850 mm, but the Paper take-up unit was not driven at all in that interval (up to about 3700 mm (when run imPapertely after the start of detection)).

3-19

Action (★: Reference fault isolation procedure or tool)

Switch on the rewinder. *A fix for a rewinder that is manufactured by a third party and that is not connected to the main unit. ①Press the [Online] button to set the rewinder use setting to force “Use” and print. ②Press the [Stop] key to cancel printing. ①Check to see if the rewinder is switched on with the lock lever down. ②Check the connection between the main unit and the paper take-up unit. ③Check to see if the wait roller is properly set. ④Check to see if the paper take-up paper detection sensor is shielded by paper when it is presented. ⑤Faulty paper take-up paper detection sensor ⑥Faulty Paper take-up motor

Troubleshooting Guide

Panel display

Code

Key (low-order

four characters)

3-45-1

Small LCD 1

Large LCD

Small LCD 2

Rewinding error. Check for jam at indicated position. Press Online to clear error.

2921

Explanation/Detection sequence Continued rewinding error The paper take-up unit has continued rewinding for 10 seconds, with the rewinding sensor turned on, at printer power-on and at the start of printing.

Action (★: Reference fault isolation procedure or tool)

①Check to see if any obstacle is placed at the paper take-up paper detection sensor position. ②Faulty paper take-up paper detection sensor ③Faulty take-up button ④Faulty paper take-up motor

10. Cutter Code (low-order Key four characters)

3-46-1

2015

Panel display Small LCD 1

Large LCD

Cannot cut paper. Press Load/Eject and reload the paper.

Small LCD 2

Remedial Action

Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Cutting failure/jam detected due to a cutting failure An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper leading edge detection sequence. Press Cutting failure/jam detected due to a ↑ Key cutting failure An idle cutter unit or a cutter blade that to Release is too blunted to cut sheet has been Paper detected by the paper leading edge detection sequence. Press Cutter shift timeout ↑ Key The cutter failed to reach the home to position in time during a cutting Release operation.

3-46-2

2015

Cannot cut paper. Lift the release lever and reload the paper.

Cutting Error Please Cut Papr

3-47-1

2F24

Cannot cut paper. Lift the release lever and reload the paper.

Cutting Error Please Cut Papr Paper

Go to ★2015 (P4-18).

Go to ★2015 (P4-18). Go to ★2F24(P4-19).

Go to ★2015 (P4-18). Go to ★2F24(P4-19).

11. Multisensor Code (low-order Key four characters)

4-1-1

4-2-1

2F32

2F35

Panel display Large LCD

Small LCD 1

Multi-sensor Power On error Again

Small LCD 2

Multi-sensor Faulty multisensor Outside light entered during Err

Turn off printer, wait a while, then turn it on again. Calibration Calibration Press OK multi-sensor to cancel There is a problem err with the multi-sensor. Press OK to cancel calibration.

Explanation/Detection sequence

multisensor light quantity adjustment.

Remedial Action (★: Reference fault isolation procedure or tool)

①Retry the adjustment with the effect of outside light, such as that of the sinking sun, being removed. ②Check the position at which the multisensor is installed. ③Replace the multisensor.

Faulty multisensor (on ①Check the parts counter in calibration) service mode and replace the A failure to calibrate has been multisensor unit. detected from the parts counter. ②Initialize the counter for the replacement unit mounted. (It is recommended to estimate the usage status of other units nearing the end of their service life and replace them as needed.)

3-20

Chapter 3 Trouble Database

12. HDD Panel display

Code (low-order Key four characters)

Small LCD 1

Large LCD

5-1-1

2901

Mail box nearly full. Delete unwanted data

5-2-1

2902

5-3-1

2905

5-4-1

2906

Mail box full. Now printing without saving data. Mail box full. Delete unwanted data on your computer to resume printing. Press Stop to cancel printing. Mail box full. Delete unwanted data

5-4-2

2906

5-5-1

2908

Mail box full. Cannot save. Delete unwanted data on your computer to resume printing. Press Stop to cancel printing. Hard disk error.

5-6-1

2909

Press OK to reformat File read error.

Explanation/Detection sequence

Small LCD 2

Remedial Action (★: Reference fault isolation procedure or tool)

The available size of the Reorganize data. permanent area of the hard disk space has fallen to less than 1 GB. Reorganize data. The hard disk has run out of free space, disabling copy printing or error recovery. A job save has been executed Reorganize data. when the available size of the permanent area of the hard disk space was lost. Cancel the job. One hundred jobs are already Reorganize data. saved in the permanent area of the hard disk space. A job save is executed when Reorganize data. 32 jobs are already saved in the permanent area of the hard disk space. Cancel the job. HDD format error HDD file error

Turn off printer, wait a while, and turn it on again. Invalid files will be deleted.

①Format as instructed by the on-panel message. ②Replace the HDD. Restart the printer. (The file in error is deleted, but the printer will recover normally when it Restart the printer.)

13. Operation Displays Code (low-order Key four characters)

6-1-1

-

6-1-2

-

6-2-1

2E0F

Panel display Large LCD

End of paper feed. Cannot feed paper more.

Small LCD 1

Small LCD 2

Explanation/Detection sequence

Feed Limit..

Forced feed limit Paper being manually fed in the return direction (back-feeding) has reached the pinch roller position (normal operation). Close Ink Tank Ink tank cover open while printing Cover On a model having a subtank, the ink tank cover opened while printing (printing is allowed to continue). Top cover is Top Cover Top Cover The top cover is abnormally open. Please Open open.

Turn off printer, wait a while, and turn it on again.

Close

Close Top Cover

3-21

Remedial Action (★: Reference fault isolation procedure or tool)

The message clears automatically 2 seconds later. Check the PE sensor (IO mode). The message clears when the ink tank cover is closed. Check the sensor (IO mode).

Check the cover. Check the sensor (IO mode).

Troubleshooting Guide

Panel display

Code

Key (low-order

four characters)

6-3-1

2E10

6-4-1

2E11

6-5-1

2E12

6-6-1

2F38

Large LCD

Small LCD 1

Ink tank cover Ink Tank is open. Cover Close Turn off Please printer, wait a while, and turn it on again.

Rel lever is in wrong position. Turn off printer, wait, then turn on again. Top cover is Ink Tank open. Cover Close Turn off Please printer, wait a while, and turn it on again.

Tank Cover Open Close Please

(★: Reference fault isolation procedure or tool)

Close the ink tank cover. Ink tank cover error open Check the sensor (IO mode). (continued use allowed) The ink tank cover opened while performing any operation, such as printing and suction.

Carriage cover open error A carriage cover open has been detected. Faulty release lever The state of the release lever up (released) has been detected.

Tank Cover Open Close Please

Remedial Action

Explanation/Detection sequence

Small LCD 2

The top cover is abnormally open.

Close the carriage cover. Check the sensor (IO mode). Depress the release lever. Check the sensor.

Check the cover. Check the sensor (IO mode).

14. Parts Counters Code (low-order Key four characters)

Panel display Large LCD

Small LCD 1

Small LCD 2

Explanation/Detection sequence

7-1-1

-

Prepare for parts replacement. Call for service.

Consumables Low

Durable parts nearing their replacement time Any of the parts counters has reached warning level 1.

7-1-2

-

Repl Consumables

Durable parts past their replacement time Any of the parts counters has reached warning level 2.

7-1-3

-

Parts replacement time has passed. Call for service. Prepare for parts replacement. Call for service.

Consumables Low

Part counter warning level 1 Any of the parts counters has reached warning level 1.

7-1-4

-

Repl Consumables

Part counter warning level 2 Any of the parts counters has reached warning level 2.

7-2-1

1101

Parts replacement time has passed. Call for service. Replace part soon.

Mist Full Soon

Mist count near-full Waste ink near-full has been detected from the dot count.

3-22

Remedial Action (★: Reference fault isolation procedure or tool)

Check the parts counter and prepare the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Check the parts counter and prepare the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement.

Chapter 3 Trouble Database

15. Adjustment Errors Code (low-order Key four characters)

7-3-1

260F

Panel display Large LCD

Gap error. Turn off printer.

7-4-1

7-5-1

2820

2821

Cannot adjust printhead. Press Online to clear the error and readjust printhead. Cannot adjust band. Press Online to clear the error and readjust the band.

7-6-1

7-7-1

7-8-1

2822

2824

2F33

Cannot adjust eccentric. Press Online to clear the error. Cannot adjust optic axis. Press Online to clear the error. Use another paper. Press Online to clear the error.

Small LCD 1

Small LCD 2

Power On Gap Error Again

Online Key and recalibrate

Printhd Adj Err Please Readjust

Online Key and recalibrate

Band Adj Error Please Readjust

Explanation/Detection sequence Gap reference plane error (which does not occur when in User mode) Request to replace an abnormal reference plane sheet. Head registration unadjustable The adjustment value has gone out of bounds during automatic head adjustment.

Check the multisensor reference plate (for soiling and faulty mounting). Go to Flow 1 in ★2010 (P4-12).

LF unadjustable A detected value has gone out of bounds while performing automatic band adjustment.

①Adjustment is not possible with transparent/semi-transparent paper. Replace with paper having of similar substrate and perform automatic band adjustment or manual adjustment. ②Make detailed band adjustment (automatic). ③Check the nozzle check patter and, if it is found in error, go to ★ 2F2F (P4-6). If the nozzle check pattern is found normal, check ④ below and go to Flow 1 in ★2010 (P4-12). ④Initialize the system settings/paper preferences and then add additional paper and perform automatic band adjustment (detailed). If the paper preferences are initialized, all the paper setting would be reset to their factory defaults. ①Check the paper type: Replace with photo glossy paper (UF120). ②Check the paper for soiling, breakage and other defects. Having run LF tuning, update the additional paper.

OnlineKey Eccent Adj : Press Error To Clear Error

Eccentricity uncorrectable (which does not occur when in User mode) A detected value has gone out of bounds while making adjustment.

OnlineKey Optic Axis : Press Adj To Clear Error Error

Optical axis unadjustable (which does not occur when in User mode) An adjustment pattern has not been printed. The optical axis deviates from the correct position by ±3 mm or more. Unadjustable because of transparent paper Paper are unidentifiable on automatic adjustment (transparent/semi-transparent paper).

Paper Type Please Change

Can't Adj Paper Chg Paper Type

Remedial Action (★: Reference fault isolation procedure or tool)

3-23

Check the nozzle check pattern and, if it is found in error, go to ★ 2F2F (P4-6). If the nozzle check pattern is found normal, go to Flow 1 in ★2010 (P4-12).

Check the paper (paper type check). Run a nozzle check and, if a fault is detected, go to ★2F2F (P4-6). If no fault is detected, go to Flow 1 in ★2010 (P4-12). Change to appropriate paper.

Troubleshooting Guide

Key

Code (low-order four characters)

7-9-1

2F34

Panel display Large LCD

Cannot calibrate. Press OK and try calibration again.

Small LCD 1

Small LCD 2

Press OK Calibration and Err recalibrate Recalibrate

Explanation/Detection sequence Color calibration error The adjustment value has gone out of bounds during calibration.

Remedial Action (★: Reference fault isolation procedure or tool)

①Check to see if the loaded paper permit calibration. ②Check calibrated printed matter for soiling and other defects. ③If the nozzle pattern is found in error, go to ★2F2F (P4-6).

16. GARO Errors Code (low-order Key four characters)

Panel display Large LCD

Small LCD 1

8-1-1

1030

GARO W1221

GARO W1221

8-2-1

1031

GARO W1222

GARO W1222

8-3-1

1032

GARO W1223

GARO W1223

8-4-1

1034

GARO W1225

GARO W1225

8-5-1

1035

GARO W1231

GARO W1231

8-6-1

1036

GARO W1232

GARO W1232

8-7-1

1037

GARO W1233

GARO W1233

8-8-1

1038

GARO W1234

GARO W1234

8-9-1

1039

GARO W1235

GARO W1235

Small LCD 2

Remedial Action

Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

(Image mode）Unknown command A character that is located within bounds of a group character or end parameter character but that is not defined as a command has been detected during Image mode command decoding. (Image mode） Invalid parameter count (no parameters) A numeric field has not been identified as being numeric during Image mode command decoding. (Image mode） Required item missing A character out of bounds has been detected where a group or end parameter character ought to exist, during Image mode command decoding. (Image mode）Other warning A character other than has been detected right after the image mode analysis module entered Image mode or when the decoding of a single command ended. (Setup mode）Unknown command A command character string other than RESET, SET, OPCMT0 and OPCMT2 has been detected in a PJL command.

①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC). ①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC). ①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC). ①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC).

①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC). (Setup mode）Invalid parameter count ①Identify the model. Too many or too few parameters have ②If the error has occurred with RIP, been detected during Setup mode try with the printer driver. command decoding. ③Try in an alternative environment (I/F, PC). ①Identify the model. (Setup mode） Required item missing ②If the error has occurred with RIP, The exit parameter is missing in the try with the printer driver. EnterGAROMode command and the UniversalExitLanguage command used in ③Try in an alternative environment (I/F, PC). Setup mode. ①Identify the model. (Setup mode）Data out of bounds A character string that is not defined as an ②If the error has occurred with RIP, try with the printer driver. environmental variable has been ③Try in an alternative environment detected. (I/F, PC). An unknown environmental variable has been detected. A character string that is not defined as an environmental variable value has been detected. The value of an unknown environmental variable has been detected. (Setup mode）Other warning ①Identify the model. A character string other than the @PJL ②If the error has occurred with RIP, prefix has been detected while the try with the printer driver. analysis module was idle. ③Try in an alternative environment (I/F, PC).

3-24

Chapter 3 Trouble Database Panel display

Code

Key (low-order

four characters)

8-10-1

103A

Large LCD

GARO W1226

Small LCD 1

Small LCD 2

GARO W1226

Explanation/Detection sequence

Remedial Action (★: Reference fault isolation procedure or tool)

(Image mode）Image processing table error No image processing table is available, a required image processing table is wanting or an image processing table contains a value out of bounds.

①Retransmit. ②Check with a different interface choice. ③Try by printing other data. ④With RIP, print from the print driver. Supplement: If this error occurs, the print result would appear blank. Reference）Identify between the I/F and software. ・To create a PRN file on a local PC; go to ★T04(P5-6). ・Transit the PRN file to another printer. *If printing is successful, an I/F problem may be suspected; if the same error recurs, a software problem may be responsible.

--

17. HP-GL2 Panel display

Code

Key (low-order

four characters)

Large LCD

Small LCD 1

8-11-1

1040

GL2: W0501 GL2:W0501 The memory is full.

8-12-1

1041

GL2: W0502 GL2:W0502 The parameter is out of range.

8-13-1

1042

8-14-1

1043

8-15-1

1044

8-16-1

1045

8-17-1

1047

GL2:W0904

8-18-1

1048

GL2:W0903

8-19-1

1015

GL2:W0504

This type of paper is not compatible with HP-GL/2.

GL2: Unsup. papr

Explanation/Detection sequence

Small LCD 2

HP/GL2 error; Insufficient memory capacity The size of drawing data exceeds the processing capacity. HP/GL2 error; invalid parameter Data having an invalid number of types of parameters that follow the command has been detected. HP/GL2 error; physical coordinate check from logical coordinates Invalid coordinates are involved. HP/GL2 error; Invalid command A command that is not defined in HP-GL/2 or HP RTL is involved. HP/GL2 error; current point missing Invalid data is involved. HP/GL2 error; Drawing limit Invalid coordinates are involved. HP/GL2 error; replot buffer overflow Data storage buffers have run short. HP/GL2 error; polygon buffer overflow The size of drawing data exceeds the processing capacity. HP-GL2 error: out of the scope of paper support “Warning Indication” has been selected for “Paper Mismatch Detection.” The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not have a required print mode has been set.

3-25

Remedial Action (★: Reference fault isolation procedure or tool)

①Reduce the size of rendering data. ②Replace with HP RTL data for manipulation on the fly. Verify the data and fix it.

Verify the data and fix it.

Verify the data and fix it.

Verify the data and fix it. Verify the data and fix it. ①Reduce the size of rendering data. ②Replace with HP RTL data for manipulation on the fly. ①Reduce the size of rendering data. ②Replace with HP RTL data for manipulation on the fly. ①Press the [Online] button to force printing. Note) Alternative of an image processing table (LUT) as defined on the HP-GL/2 support paper different from the specified paper may result in an image quality problem. ②Press the [Stop] button to cancel printing.

Troubleshooting Guide

Panel display

Code

Key (low-order

four characters)

8-19-2

1015

Large LCD

Small LCD 1

GL2:Incompatible Press paper type Online Starts printing

This type of paper is not compatible with HP-GL/2.

Explanation/Detection sequence

Small LCD 2

Online: Print Stop: Stop Printing --

Remedial Action (★: Reference fault isolation procedure or tool)

HP-GL2 error: out of the scope ①Press the [Online] button to force printing. of paper support “Pause” has been selected for Note) Alternative of an image processing table (LUT) as “Paper Mismatch defined on the HP-GL/2 Detection.”The paper that is support paper different from being fed does not support the specified paper may HP-GL/2 printing; that is, a result in an image quality paper type that does not have a problem. required print mode has been ②Press the [Stop] button to set. cancel printing. On The Fly: Transmitting print data in sequence from data on the paper. The software that generates HP-GL/2 data has an option. Select this option to save on the memory usage of the printer.

18. Hardware Errors Key 9-1-1

9-2-1

Code (low-or der four charact ers)

Panel display Large LCD

2014 Cutter unit fuse is blown. Call for service. 260E Hardware error. 03130031-260E Turn off printer, wait, then turn on again.

9-3-1

9-4-1

9-5-1

Power On Again

Small LCD 2

Turn off printer, wait, then turn on again. 2823 Hardware error. 03010000-2823 Turn off printer, wait, then turn on again. 291B Hardware error. 03130031-291B

291D Hardware error. 03130031-291D Turn off printer, wait, then turn on again.

Explanation/Detection sequence Cutter unit fuse blowout error

Power On Again

Cutter Unit Fuse Blown Gap Detect Err

Power On Again

Invalid Head Chk

Head check error

Power On Again

Lift Lift shift timeout Motion A lift operation has been Timeout executed, but no sensor has been detected or a sensor has remained detected.

Power On Again

Hardware Spur cam sensor detection Err 1 failure 031300 31-291 D

2618 Hardware error. 03130031-2618

Turn off printer, wait, then turn on again. 9-6-1

Small LCD 1

Remedial Action (★: Reference fault isolation procedure or tool)

①Replace the cutter driver PCB.

Gap detection failure ①Check to see if the multisensor Carriage gap calibration has not reference plate (white patch for been carried out, or gap batch correction) is not soiled detection is disabled by corrupt and perform GAP CALIB (if calibration data. soiled, adjust the part after replacing it). ②Replace the multisensor and perform GAP CALIB. ③Replace the carriage unit and perform GAP CALIB. Vh voltage error Go to ⑩ (all nozzles on a singleor double-head model not discharging) in ★T03 (P5-3).

3-26

Go to ★2F2F (P4-6).

①Switch off the printer, then back on. ②The carriage cannot travel to the lift drive position. ③The lift drive cam is not engaged. ④Faulty lift drive sensor ⑤Faulty lift drive motor Go to ★4027(P4-23). Check the spur cam sensor in IO mode. ・If OK, check the lifter drive system. ・If NG, replace the sensor.

Chapter 3 Trouble Database

Key 9-7-1

9-8-1

Code (low-or der four charact ers)

Panel display Large LCD

2E21 Hardware error. 03130000-2E21 Turn off printer, wait, then turn on again. 2E23 Hardware error. 03130031-2E23

9-9-1

Turn off printer, wait, then turn on again. 2F11 CR error

9-10-1

Call for Service. 2F12 LF error Call for Service.

9-11-1

9-12-1

9-13-1

9-14-1

9-14-2

9-15-1

2F13 Hardware error. 03130031-2F13 Turn off printer, wait, then turn on again. 2F14 Hardware error. 03130031-2F14 Turn off printer, wait, then turn on again. 2F16 Hardware error. 03130031-2F16 Turn off printer, wait, then turn on again. 2F17 Hardware error. 03130031-2F17 Turn off printer, wait, then turn on again. 2F17 Hardware error. 03130031-2F17 Turn off printer, wait, then turn on again. 2F1F Hardware error. 03130031-2F1F Turn off printer, wait, then turn on again.

Small LCD 1

Small LCD 2

Explanation/Detection sequence

Power On Again

IEEE 1394 Error Restart Printer

Power On Again

Hardware Cutter unit failure Err 1 031300 31-2E2 3

Check the cutter drive circuit and the cutter unit.

Power On Again Power On Again

CR Error

Go to ★2F26(P4-4).

Power On Again

IEEE1394 interface error Any error has been detected while initializing IEEE1394 at startup.

Remedial Action (★: Reference fault isolation procedure or tool)

An operation order has been issued while the carriage suffered a hardware error. LF Error LF error ・An operation order has been received while the LF suffered a hardware error. ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection. Hardware A/D converter external trigger Err 1 output stop (Hardware error 1) 031300 31-2F1 3

①Restart the printer. ②Remove and reinsert the PCB and then restart the printer. ③Replace the IEEE1394 PCB.

①Replace the LF encoder sensor. ②Replace the LF motor.

・If the carriage travels heavy near the stop position, a mechanical load error may be suspected. ・If any other symptom is observed, a feeding sensor may be at fault.

Go to ★2F13 (P4-1).

Power On Again

Hardware ASIC register not writable Err 2 (Hardware error2) Could not write to the ASIC register on the main PCB.

Power On Again

Mist Fan Error

Mist fan error ①Check the bundled wires in the The rotation of the mist fan is not mist fan drive circuit. ②Replace the mist fan unit. detectable.

Power On Again

Platen Fan Lock

Power On Again

Platen Fan Err

Power On Again

Purge Motor Sensor Error

Platen fan lock detection error The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating. Suction platen fan error The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating. Purge sensor error (recovery purge motor HP detection error) The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully.

3-27

①Replace the main PCB.

①Check the bundled wires in the platen suction fan drive circuit. ②Replace the platen suction fan unit. ①Check the bundled wires in the platen suction fan drive circuit. ②Replace the platen suction fan unit. Go to ★2F1F(P4-2).

Troubleshooting Guide

Key 9-16-1

Code (low-or der four charact ers)

Panel display Large LCD

2F20 Hardware error. 03130031-2F20 Turn off printer, wait, then turn on again.

9-17-1

2F22 Hardware error. 03130031-2F22 Turn off printer, wait, then turn on again.

9-18-1

2F23 Hardware error. 03130031-2F23 Turn off printer, wait, then turn on again.

9-19-1

9-20-1

2F24 Hardware error. 03130031-2F24 Turn off printer, wait, then turn on again. 2F25 Hardware error. 03130031-2F25 Turn off printer, wait, then turn on again.

Small LCD 1

Power On Again

Power On Again

Power On Again

Small LCD 2

Explanation/Detection sequence

Motor Cam Pos Error

Cap motor cam positioning error The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully. Pump Pump shift timeout Motion The target position could not be Timeout reached within a predicted operation time + 3 seconds during pump operation or no sensor has been detected during a pump operation involving sensor detection. Pump Purge motor error Motion Pump operation disabledA PWM Error duty of 100% has lasted for 200 msec in a pump operation.

Power On Again

Cutter Cutter shift timeout error Timeout No sensor has been detected during a cutter operation involving sensor detection.

Power On Again

CR Position Err Restart Printer

Carriage motor HP not detectable Detected only for the wide format. For the narrow format, the carriage motor HP can be detected when the carriage hits the wall in a full scan following the detection of the HP.

3-28

Remedial Action (★: Reference fault isolation procedure or tool)

Go to ★2F1F(P4-2).

・If the carriage travels heavy towards the stop position: A mechanical load error may be suspected. ・Otherwise: The sensor in the purge unit may be at fault. Go to ★2F1F(P4-2).

・If the motor could not be run at all or has resulted in an error after moving by a slight distance: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has run more or less out of control result in an error: A. The encoder sensor may be at fault. Go to ★2F1F(P4-2). Go to ★2F24(P4-17).

Wide format: Check the CHRP sensor in IO mode and go to ★ 2F26(P4-4). Narrow format: Go to ★ 2F26(P4-4).

・If the motor could not be run at all: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has resulted in an error after moving at a constant speed: A. The CRHP sensor may be at fault. ・If the carriage has run more or less out of control result in an error: A. The encoder sensor may be at fault.

Chapter 3 Trouble Database

Key 9-21-1

Code (low-or der four charact ers)

Panel display Large LCD

2F26 Hardware error. 03130031-2F26 Turn off printer, wait, then turn on again.

9-22-1

9-23-1

2F27 Hardware error. 03130031-2F27 Turn off printer, wait, then turn on again. 2F28 Hardware error. 03130031-2F28 Turn off printer, wait, then turn on again.

9-24-1

2F29 Hardware error. 03030000-2F29 Turn off printer, wait, then turn on again.

9-24-2

2F29 Hardware error. 03030000-2F29 Turn off printer, wait, then turn on again.

9-25-1 2F2A Hardware error. 03130031-2F2A Turn off printer, wait, then turn on again.

Small LCD 1

Small LCD 2

Power On Again

Carriage Motion Error

Power On Again

Carriage Timeout Restart Printer

Power On Again

Lift Motion Timeout

Power On Again

LF Feed Timeout Restart Printer

Power On Again

LF Feed Timeout Restart Printer

Power On Again

LF Position Err Restart Printer

Explanation/Detection sequence Carriage operation disabled ・A PWM duty of 100% has lasted for 200 msec in a carriage operation ・A collision has been detected in a carriage operation (with the speed predicted from the PWM output value having a deviation of 25 ips or more from the actual speed).

Remedial Action (★: Reference fault isolation procedure or tool)

・If the motor could not be run at all or has resulted in an error after moving by a slight distance: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has run more or less out of control result in an error: A. encoder sensor may be at fault. Go to ★2F26(P4-4). Carriage shift timeout

The target position could not be ・If the carriage travels heavy reached within a predicted towards the stop position, a operation time + 3 seconds mechanical load error may be during carriage operation. suspected. Go to ★2F26(P4-4). ①Switch off the printer, then back Lift shift timeout on. A lift operation has been ②The carriage cannot travel to the executed, but no sensor has lift drive position. been detected or a sensor has ③The lift drive cam is not engaged. remained detected. ④Faulty lift drive sensor ⑤Faulty lift drive motor Go to ★4027(P4-23). ①Replace the LF encoder sensor. LF feeding motor timeout (cut ②Replace the LF motor. sheet) ・The target position could not be ・If the carriage travels heavy near reached within a predicted the stop position, a mechanical operation time + 3 seconds load error may be suspected. during an LF operation. ・If any other symptom is observed, ・The sensor could not be a feeding sensor may be at fault. detected during an LF operation involving sensor detection. ①Replace the LF encoder sensor. LF feeding motor timeout (roll ②Replace the LF motor. paper) ・The target position could not be ・If the carriage travels heavy near reached within a predicted the stop position, a mechanical operation time + 3 seconds load error may be suspected. during an LF operation. ・If any other symptom is observed, ・The sensor could not be a feeding sensor may be at fault. detected during an LF operation involving sensor detection. Cannot detect the LF home ①Check the sensor (IO mode position check). The LF home position could not ②Replace the LF encoder sensor. be detected on LF homing during ③Replace the encoder film. initialization. ④Replace the LF motor/belt/adjust the belt tension. ⑤Replace the long flexible cable.

・If the motor could not be run at all: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has resulted in an error after moving at a constant speed: The LF home position sensor may be at fault. ・If the carriage has run more or less out of control result in an error, the encoder sensor may be at fault.

3-29

Troubleshooting Guide

Key

Code (low-or der four charact ers)

Panel display Large LCD

9-26-1 2F2B Hardware error. 03130031-2F2B Turn off printer, wait, then turn on again.

9-27-1 2F2C Hardware error. 03130031-2F2C Turn off printer, wait, then turn on again. 9-28-1 2F2E Hardware error. 03130031-2F2E Turn off printer, wait, then turn on again. 9-29-1

2F2F Hardware error. 03800500-2F2F Turn off printer, wait, then turn on again.

9-30-1

Small LCD 1

Power On Again

Power On Again

Power On Again

Power On Again

Small LCD 2

9-32-1

LF operation failure (LF operation disabled) A pump duty of 100% has lasted for 200 msec during LF operation.

Eject. Detect Err

Non-discharge detection error Go to ★2F2F (P4-6). As a result of nozzle checking made by the non-discharge detection unit: ①All 640 nozzles in a nozzle train are non-discharging. ②At least 50 nozzles have been found mismatched in a nozzle train of 640 nozzles since the last session of detection.

The change (between non-discharge and discharging nozzle counts) noted since the last session of nozzle checking is recorded as a mismatch. Non-discharge detecting position Go to ★2F2F (P4-6). error No detectable region has been found during non-discharge position adjustment.

①Replace the LF encoder sensor. ②Replace the LF motor.

・If the motor could not be run at all or has resulted in an error after moving by a slight distance: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has run more or less out of control result in an error, the encoder sensor may be at fault. ★Go to 2E25 (P4-16). Hardware Cassette shift timeout ・The target position could not be Err 1 ・If the carriage travels heavy near reached within a predicted 031300 the stop position, a mechanical operation time + 3 seconds 31-2F2 load error may be suspected. during cassette operation. C ・Otherwise, the cassette unit ・No sensor has been detected sensor may be at fault. during a pump operation involving sensor detection. Roll Roll shift timeout Go to ★200C(P4-8). Motion No sensor has been detected Timeout during a roll operation involving sensor detection.

2F30 Hardware error. xxxxxxxx-xxxx

2F31 Hardware error. xxxxxxxx-xxxx

Non-discharge light quantity Go to ★2F2F (P4-6). error A detectable region has fallen to below a certain limit during non-discharge position adjustment. Carriage cover error open ①Close the carriage cover. The carriage cover has opened ②Check the carriage cover sensor. at a timing at which it is normally closed.

Turn off printer, wait, then turn on again. 2F39 Carriage Cover is open.

Turn off printer, wait a while, and turn it on again. 9-33-1 2F3A Hardware error. 03130031-2F3A Turn off printer, wait, then turn on again.

Remedial Action (★: Reference fault isolation procedure or tool)

LF Motion Error

Turn off printer, wait, then turn on again. 9-31-1

Explanation/Detection sequence

Power On Again

Valve Motor Err

Purge unit valve motor error The recovery valve motor has been driven but no movement has been detected within the timeout period.

3-30

①Replace the purge unit. Go to ★2F1F(P4-2).

Chapter 3 Trouble Database

Key

Code (low-or der four charact ers)

Panel display Small LCD 1

Large LCD

9-34-1 2F3B Hardware error. 03130031-2F3B

9-35-1

Turn off printer, wait, then turn on again. 4027 Hardware error. 03130031-4027 Turn off printer, wait, then turn on again.

9-36-1

Power On Again

Power On Again

CS communication error An irrecoverable communication error has occurred communicating between the CS chip mounted on the ink tank and the main unit. Lift Lift shift timeout error Motion A lift operation has been Timeout executed, but no sensor has been detected or a sensor has remained detected. Hardware Err 1 031300 31-2F3 B

4042 Unknown file. Check file format. Turn off printer, wait a while, then turn it on again.

9-37-1

4049 Unknown file. Check file format. Turn off printer, wait a while, then turn it on again.

Cannot Power update On firmware Again

Remedial Action

Explanation/Detection sequence

Small LCD 2

(★: Reference fault isolation procedure or tool)

①Remove and insert the ink tank, or replace the ink tank. ②Check bundled wires in the ink tank unit and the main PCB. ③Replace the main PCB.

①Switch off the printer, then back on. ②The carriage cannot travel to the lift drive position. ③The lift drive cam is not engaged. ④Faulty lift drive sensor ⑤Faulty lift drive motor Go to ★4027(P4-23). MIT data transfer failure ①Execute “Initialize Paper Type” Failed to write MIT data on its from the system settings. (Note: transmission. All paper information will be reset to its factory defaults and additional Paper deleted.). ②Upgrade the firmware in download mode. ③Replace the main PCB. Wrong transfer ROM data model ①Restart the printer in service Files for a different model have mode to clear the error (this error been transferred on firmware won’t occur when FUT is used). update. ②Start in download mode to upgrade the firmware. ③Replace the main PCB.

19. Service Call Errors Key 99-9-1

99-1-1

99-2-1

99-3-1

99-4-1

99-5-1

99-6-1

Code (low-or der four charact ers)

Panel display Large LCD

2F37 ERROR E146-4001

Small LCD 1

ERROR E146-4001 Call For Service

Call for service. 4001 ERROR ERROR E146-4001 E146-4001 Call For Service Call for service. 401A ERROR E146-4001

Linear scale error No signal is available from the linear encoder when the head is driven. Borderless/flow idle ejection/mist recovery count full

HDD failure Failed to read and write to and from the HDD.

Call for service. 401B ERROR E146-4001 Call for service. 401C ERROR ERROR E146-4001 E146-4001 Call For Service Call for service. 401D ERROR E146-4001

Explanation/Detection sequence

Small LCD 2

ERROR E146-4001 Call For Service

Call for service. 401E ERROR ERROR E146-4001 E146-4001 Call For Service Call for service.

Remedial Action (★: Reference fault isolation procedure or tool)

Go to ★2F26(P4-4).

Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. ①Replace the HDD.

Poor HDD connection The HDD and the HDD controller are not indefinable.

①Remove and insert the HDD. ②Replace the HDD.

Faulty RTC Any error other than the two errors mentioned below has been detected while initializing the RTC at startup. RTC low battery error A battery error has been detected while initializing the RTC at startup. RTC clock stop The RTC has been detected idle while initializing the RTC at startup.

①Restart the printer in service mode. ②Replace the main PCB.

3-31

①Restart the printer in service mode. ②Check the RTC battery. ③Replace the main PCB. ①Restart the printer in service mode. ②Replace the main PCB.

Troubleshooting Guide

Key 99-7-1

Code (low-or der four charact ers)

Panel display Large LCD

4034 ERROR E146-4001 Call for service.

99-8-1

4037 ERROR E146-4001

Small LCD 1

ERROR E146-4001 Call For Service ERROR E146-4001 Call For Service

Call for service. 99-10-1 403E ERROR ERROR E146-4001 E146-4001 Call For Service Call for service.

99-11-1 403F ERROR E146-4001 Call for service.

99-12-1 4040 ERROR E146-4001 Call for service. 99-13-1 4041 ERROR E146-4001 Call for service. 99-14-1 4042 ERROR E146-4001 Call for service. 99-15-1 4043 ERROR E146-4001 Call for service. 99-16-1 4044 ERROR E146-4001 Call for service.

99-17-1 4045 ERROR E146-4001 Call for service. 99-18-1 4046 ERROR E146-4001 Call for service.

ERROR E146-4001 Call For Service

ERROR E146-4001 Call For Service

Explanation/Detection sequence

Small LCD 2

Multisensor unit version error A different version of multisensor is installed. This would not occur in an ordinary user environment. Linear scale error No signal is available from the linear encoder when the head is driven. Head abnormal temperature rise (head 1 (R), or A model) Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. Head abnormal temperature rise (head 2 (L)) Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. Checksum error The checksum of a file transmitted on execution of the firmware update is unmatched.

ERROR E146-4001 Call For Service

Flash erase error Failed to erase flash ROM on execution of the firmware update.

ERROR E146-4001 Call For Service

Flash write error Failed to write flash ROM on execution of the firmware update.

ERROR E146-4001 Call For Service

Firmware update failure error Failed to allocate a work area on RAM on firmware update.

ERROR E146-4001 Call For Service

EEPROM size error Size information about the firmware data transmitted on firmware update and the size of actually transmitted data do not match.

ERROR E146-4001 Call For Service

Engine EEPROM write error An EEPROM read/write failure has been detected in the engine portion of the firmware.

ERROR E146-4001 Call For Service

Recovery part revolutions reaching 50,000 cycles or more Recovery part operations have reached a predetermined count.

3-32

Remedial Action (★: Reference fault isolation procedure or tool)

①Replace the multisensor unit.

Go to ★2F26(P4-4).

Go to ★403E(P4-22).

Go to ★403E(P4-22).

①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Check the firmware transfer environment (IF changes, PC). ④Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. Check the parts counter and replace required parts. (Replacement of the parts nearing the end of their useful lives is recommended.) Initialize the counter for the replacement unit mounted. The iPF5000/500/600 have a counter problem fixed. Identify the firmware version and start in download mode to upgrade the firmware to Ver.1.13 or later from any earlier release.

Chapter 3 Trouble Database

Key

Code (low-or der four charact ers)

Panel display Large LCD

99-19-1 4047 ERROR E146-4001 Call for service. 99-20-1 4048 ERROR E146-4001 Call for service. 99-21-1 404A ERROR E146-4001 Call for service. 99-22-1 404B ERROR E146-4001 Call for service.

99-23-1 404C ERROR E146-4001 Call for service.

99-24-1 404D ERROR E146-4001 Call for service.

Small LCD 1

Explanation/Detection sequence

Small LCD 2

ERROR E146-4001 Call For Service

Supply part count error Supply part operations have reached a predetermined count.

ERROR E146-4001 Call For Service

Non-discharging nozzles on initial filling An unallowable number of non-discharging nozzles have been detected at the completion of initial filling. Non-discharge count error A non-discharge part operation counter has reached a specified limit.

ERROR E146-4001 Call For Service

Remedial Action (★: Reference fault isolation procedure or tool)

Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Go to ★2F2F (P4-6).

Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. ①Restart the printer in service mode to clear the error. ②Identify the firmware version and update the firmware to the last release if it is earlier than Ver.1.31 (firmware defect）. ③Remove and reinsert the temperature/humidity sensor PCB connector ④Replace the temperature/humidity sensor PCB. ①Check to see if the correct PCB is mounted, since a PCB of the wrong model may have been mistakenly mounted during servicing. ②Invoke service mode to implement PCB replacement.

ERROR E146-4001 Call For Service

Temperature/humidity sensor error Detection hardware is automatically assumed at fault when a temperature of 0 degree and a relative humidity of 0% are detected, resulting in an error indication.

ERROR E146-4001 Call For Service

Serial number information mismatch A mismatch has been detected between the serial number information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup. ①Check to see if the correct Machine ID information PCB is mounted, since a mismatch PCB of the wrong model may A mismatch has been detected have been mistakenly between the model ID mounted during servicing. information stored in the ②Invoke service mode to EEPROM on the main PCB implement PCB replacement. and that stored in the EEPROM on the MTC relay PCB at startup.

ERROR E146-4001 Call For Service

3-33

ス

Chapter 4 More Sophisticated Fault Isolation Tasks

Chapter 4 More Sophisticated Fault Isolation Tasks

1. 【2F13】AD converter external trigger ※ output error (HW-1 fault) Occurrence conditions

The carriage is unable to travel since the motor is switched off after the occurrence of some error during printing, disabling pulse (head discharge timing signal) input from the linear encoder.

Failure causes

Carriage operational failures

C2

Abnormal carriage drive load Carriage motor drive at electrical fault Faulty linear encoder sensor

Faulty main C3 Faulty main controller controller ※AD Converter External Trigger: Head discharge timing signal Cause C2 C3 C2

Point to check Faulty carriage idler pulley (broken spring hook, dropped belt teeth) If the error occurs before the start of printing, the main controller is most likely faulty. Check carriage components other than the idle pulley for operational failures. The problem is reported to have occurred as a result of a faulty cutter, depending on the version of firmware. Check to see if any other operational failure has not occurred (browse through Print Inf for a log of error occurrences).

Idler pulley

4-1

Action Take corrective action. Replace 2F26 (P4-4) 2015 (P4-18) Take corrective action.

Troubleshooting Guide

2. 【2F1F】Purge sensor error Occurrence conditions

Error detected during a recovery operation

Carriage problem

Failure causes

Recovery system mechanical problem Recovery system electrical problem

Cause C1 C1 C2, C3

C1

Carriage drive problem

C2

Lock pin operation problem

C3

Faulty main controller

Point to check Check the carriage belt for tension (making sure that it is not slack). Check for foreign matter. Check the recovery system for successful operation.

Action Fix. Remove. Flow 1

Flow 1 Switch off the power and move the carriage

The lock pin is up with a click

No click sounds

T12 Remove the cover

Normal

2F26

Carriage inoperable

T12

Purge operational fault isolation

Purge operational fault isolation tool

Check the purge unit for presence of foreign matter

Foreign matter found

Remove the foreign matter If the foreign matter is a hard substance, replace the purge unit

No foreign matter found

Turn the gear by hand to check the cap Replace the purge unit moves up and down and that the wiper Not movable (*1) blade moves forward and backward Movable

Switch on Movable *1 Sequence of checking the purge unit for normal operation (1) The cap moves down. (2) The wiper blade moves forward and backward. (3) The cap moves up. Turn the gear clockwise (toward a triangular mark) by giving it 11.25 turns to complete one cycle of operation.

Replace the purge unit Totally not movable

Switch off once

4-2

Replace the main PCB

Abnormal

With the purge unit being removed from the main unit, 2F26 switch on the power and Normal (*1) check for operations Carriage inoperable

Chapter 4 More Sophisticated Fault Isolation Tasks Purge Unit

Lock pin

Wiper blade Cap

Direction of gear rotation

4-3

Gear

Troubleshooting Guide

3. 【2F26】Carriage operation disabled The normal operation of the carriage cannot be detected from the linear encoder sensor. The carriage does not reach the specified speed or is idle.

Occurrence conditions

Failure causes

Carriage drive load error

C1

Carriage motor drive at electrical fault

C2

Faulty linear encoder sensor

C3

Faulty purge unit

C4

Cause C4 C1 C3 C2 C3 C3 C4

Soiled carriage rail Improper carriage belt tension (dropped belt teeth) Residual jam slips in the printer Drive signal/voltage error Poor connector contact/wiring Faulty motor Soiled or flawed linear encoder, or improper mounting position/tension Soiled or faulty linear encoder sensor Disconnection or half-disconnection in the flat cable, or poor connector contact Carriage lock pin not released, capping operational failure or position detection failure

Point to check Check the carriage stop position. If the carriage is at the leftmost position, the purge unit may be faulty (check the lock pin). Check the carriage load (move the carriage by hand to make sure that it is not heavy or foreign matter is not stuck in it). Check images to see if the edges do not have stepped uneven densities in the paper feed direction. Restart the printer. and check the behavior of the firmware and the carriage (upgrade the firmware if it is V1.31 or any earlier release). Check to see if the linear encoder film is properly installed. Check to see if the linear encoder film is not faulty. The purge unit carriage lock pin is up but the carriage is not at the capping position.

Action T12 (P5-18) Flow 1 T01 (P5-1) Flow 2 T13 (P5-19) T01 (P5-1) T12 (P5-18)

Checking for load during carriage travel Flow 1

Unlock the purge unit and move it by hand

T14

Hits something

Foreign matter inside (cutter, cleaning brush, etc.)/bearing out of position

Noticeably heavy

Clean the soiled rail, replace the rail cleaner/faulty bearing

How to unlock the carriage

*Never oil the carriage rail. Faulty belt

iPF700 Series

Broken spring hook, belt tooth dropping

iPF8000 Series

Rail cleaner

Rail cleaner

4-4

Chapter 4 More Sophisticated Fault Isolation Tasks

Flow 3

Totally idle

Flow 2

Operational but momentarily/collision noise

T01

Operational but with tooth dropping noises (with rasping noises)

Fully operational

Possibly faulty carriage encoder

Faulty idler pulley (Belt tension mechanism)

Fix or replace

Improperly mounted carriage belt (on the back of the carriage) (too long)

Fix or replace

Upgrade the firmware

T01

Firmware V1.32 or later

Possibly faulty carriage encoder

Carriage totally idle at startup Measure the main controller carriage motor drive voltage Voltage appearing Not appearing

Flow 3

Replace the carriage motor

Replace the main controller

Replace the carriage motor and the main controller simultaneously

iPF5000 Series

Other than the iPF5000 Series

Check the main controller fuse for a blowout *

Replace the main controller Not blown

Blown

■Carriage Motor Drive Voltage Check Points Model Measurement point iPF5000 Series (other than below) Main controller J3101-3 iPF5100, iPF6100 iPF700 Series, iPF9000 Main controller J3101-1 iPF8000 Series, iPF800 Series Main controller J3150-14 (other than the iPF9000)

During initial operation (carriage motor drive) at startup

1

J3201

J3003

1

1

J3501

J3601 1

FU3100

J1801 1

J3502

1

J3602 J3150

J2801

1

A1

J3401

1

J2501

1

B1

J1101 J1102 J2601 1

J1001

J2402

J3001

1 1

1

J120 2

1

J120 1

1

1

1

J330 1

J300 2

J250 2

J2702 1

J2701

A1

1

B1

4-5

Replace the carriage motor and the main controller simultaneously

Measurement timing

■Fuse blowout check (other than the iPF5000 Series) Check for continuity across the fuse FU3100. 1

Fuse blowout suspected

Voltage 26V 32V 32V 32V

Troubleshooting Guide

4. 【2F2F】Non-discharge detection error, 【2F30】 Non-discharge detecting position adjustment error Occurrence conditions

The non-discharge sensor has detected more non-discharging nozzles than preset (2F2F).

Failure causes

Non-discharge

C1

Faulty non-discharge sensor

C2

Head and non-discharge sensor out of relative position

C3

Cause C1 C3 C3 C2 C1 C1

Supply system air leakage Suction failure Drive signal/voltage error Faulty connector contact/wiring Drive signal/voltage error Faulty connector contact/wiring Soiled or faulty sensor Soiled, flawed or incorrectly positioned linear encoder Soiled or faulty linear encoder sensor Disconnection or half-disconnection in the flat cable, or poor connector contact

Point to check Check the tube to see if it is filled with ink, and also check the joint. Check to see if the linear encoder film is properly installed. Check the linear encoder film for defects (such as soiling, flaws and incorrect setup). Check to see if there is not any foreign mater near the non-discharge sensor. Check service mode nozzle patterns (upgrade to Ver.1.23 from any earlier release before making this check) Check to see if the ink is a genuine supply. (Recommend the use of the genuine ink.)

Action T11 (P5-15) T13 (P5-19) T01 (P5-1） Remove. Flow 1 −

Non-discharge Detection Sequence End of cleaning

No non-discharge

Perform non-discharge detention

End

Non-discharge detected Cleaning A

Perform non-discharge detention

No non-discharge

End

Non-discharge detected Cleaning A Manual

Cleaning B

Perform non-discharge detention

No non-discharge

Non-discharge detected

Cleaning B

Warning before printing Cleaning A or B

See the table below

Automatic non-discharge Automatic detection sequence based on dot counts

No.

Warning/error indication

End

① ②

③Error 2F2F

Error code (low-order four characters)

Non-discharge status

①

“Check Printout” “Problem with Printhead” “Chk printing results”

1010, 1012, 1013

30 to 100 nozzles per color resist non-discharging nozzle backup. (For more derails, see P3-4)

②

“Printhead Check Nozzles” “PHead needs cleaning”

280C, 250D, 280E

101 to 200 nozzles per color resist non-discharging nozzle backup. (For more details, see P3-4)

③

“Hardware error. 03800500-2F2F”

2F2F

See the explanation of Key: 9-29-1 on P3-30.

4-6

Chapter 4 More Sophisticated Fault Isolation Tasks Non-discharge mask error Flow 1

Check nozzle check print in service mode

More than half of the nozzles are non-discharging (per color) Yes

If the firmware is V.1.23 or earlier, upgrade it and check.

No

T03

Flow 2

Real non-discharge

Non-discharging nozzle detection failure

Non-discharging nozzle detection failure (if non-discharging only in user mode) Flow 2

Check the non-discharge sensor for displacement

Check to see if nozzles are not installed slantwise Replace the non-discharge sensor

Check the linear encoder for successful reading

T01

Replace the main controller

■iPF5000 Series

Non-discharge 不吐検センサ sensor

■iPF700 Series

■iPF800/iPF8000 Series Non-discharge sensor

Non-discharge 不吐検センサ sensor

4-7

Carriage encoder fault isolation

Troubleshooting Guide

5. 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error The multisensor cannot detect the leading of paper (multisensor delay jam) when it has been successfully detected by the LF_PE sensor.

Multisensor detection errors

C1

Paper problems

C2

Paper feed problem

C3

Cause Operation C1 C2 C2 C2

Improperly mounted multisensor Low light intensity (due, for example, to soiling) Paper with its leading edge cut remaining Reflectance problem (thin tracing paper, semitransparent mat paper, etc.) Soiled or broken Preprinted paper used The end of the roll is so sticky that it won’t be separated from the paper tube. Curled leading edge of paper Insufficient feeding force Stuck in the groove

Point to check Check to see that the choice of roll or cut sheet is correct. Check to see if the leading edge of paper cut is not left. Check to see if suction holes are not clogged with paper dust or other foreign matter. The end of the roll is so sticky that it won’t be separated from the paper tube. Check to see if preprinted or color paper is not used.

C2

Check to see if the leading edge of paper has been cut correctly.

C2

Check to see if the paper is not cockled, soiled or broken.

C2, C3 C2

Flow 1

Check to see if paper do not jams between the platen and LF roller. Does not occur with A4 plain paper → Not a multisensor fault None of the above

Action Explain. Remove. Remove. Explain. Explain. Check the cutter. Check the paper. Flow 3 Flow 3 Flow 1

Check the multisensor for illumination and the paper position

With the top cover open, load the same paper

Check the paper has reached under the multisensor, causing it to illuminate

Have the door switch released beforehand

Illuminating

Failure causes

Occurrence conditions

Not illuminating

Paper has not reached

Paper has reached

Flow 2

Flow 3 Replace the multisensor, but not before making sure it is improperly mounted

Flow 4

Replace the multisensor reference plate at the same time

Multisensor Illumination Check iPF5000 Series

iPF700 Series

4-8

iPF8000 Series

Chapter 4 More Sophisticated Fault Isolation Tasks Flow 2

Fault isolation for the multisensor failure to illuminate Check for Vh (normal value: 21.5V) on the main controller while paper is feeding

iPF5000 Series

Replace the power PCB Abnormal

Normal iPF700 Series iPF800 Series iPF8000 Series

Check the short flexible cable in the multisensor and reinsert it

Replace the multisensor, but not before making sure it is improperly mounted

Flow 4

Replace the multisensor reference plate at the same time

■

How to measure Vh (Printhead drive voltage) Model Measurement point iPF5000 Series

Main controller

iPF700 Series iPF800 Series iPF8000 Series

J1801-3

Measurement timing While feeding paper (multisensor illuminating)

Voltage ＋21.5V

Measurement at finely pitched IC pins is impossible.

IC802 IC802

IC803 IC803

BAT801 BAT801 IC701

IC601

IC3101 IC3101

J1801 pin 3

IC602 IC2 IC603

IC1

IC604 IC2801 IC2801

IC1201 IC2901 IC2901

IC3001 IC3001

Flow 3

Pont to check when paper fails to reach the multisensor

Check the leading end position of paper

Leading end stuck under the LF roller

Remove the cause of curling of the paper If the leading end of the paper is shaped improperly, check the cutter

Leading end of paper not passing between the LF roller and pinch roller

Feeding failure caused by paper dust

Remove LF roller paper dust

Nipping failure

Influenced by curled thick paper

Feeding failure caused by a short nip pressure

Nip cam out of phase

Explanatory drawing 1

See P4-10

Faulty nip spring

Flow 4 Check the carriage relay board flat cable (short) for connection

Abnormal

Replace the carriage relay board

iPF700/iPF8000 Series only

4-9

Abnormal

Replace the main controller

Troubleshooting Guide Explanatory drawing 1

Cam Phase Alignment

■iPF5000 Series

Pinch roller (nip) release gear

Carriage shaft gear

Cam Phase Alignment

■iPF700 Series

4-10

Chapter 4 More Sophisticated Fault Isolation Tasks Cam Phase Alignment

■iPF800 Series

Cam Phase Alignment

■iPF8000 Series

4-11

Troubleshooting Guide

6. 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection error, 【2405】Borderless printing disabled Occurrence conditions

The multisensor cannot detect the paper width. A skew has been detected by the multisensor.

Failure causes

Multisensor detection error

C1

Paper problem

C2

Paper feed problem

C3

Cause

Improperly adjusted or mounted multisensor optical axis Low light intensity (due, for example, to soiling) Paper with its leading edge cut remaining Reflectance problem (thin tracing paper, semitransparent mat paper, etc.) Soiled or broken Preprinted paper used Curled leading edge of paper Insufficient feeding force Skewing

C1 C2 C2

Point to check Check to see if roll paper have hit the reference side of the spool (paper winding out of order). Check to see if the spool is not broken or if it is locked. Check to see “Borderless Spacer” has been set for borderless printing in the A1 or A2 size. (iPF5000 Series only) Load cut sheet with the paper guides adjusted to the paper width. The firmware is Ｖ1.13 or any earlier release (tracing paper compatibility/skew control). Check to see if the leading edge of paper cut is not left. Check to see if suction holes are not clogged with paper dust or other foreign matter. Check to see if preprinted or color paper is not used.

C2

Check to see if the leading edge of the paper is correctly cut (it is not cut slantwise).

C2

Check to see if the paper is not cockled, soiled or broken.

C1 C3 C1 C3 C1, C3

C2

Check to see if non-recommended paper, such as thin tracing paper and semitransparent mat paper, is not used. Does not occur with A4 plain paper → Not a multisensor fault

C1

Adjust the optical axis of the multisensor (in service mode) to confirm the recovery

C2

Action Explain. Replace. Explain. Explain. Upgrade to the latest release. Remove. Remove. Explain. Check the cutter. Check the paper. Explain. Flow 1 Adjust the optical axis.

If none of the above apply, check error logs. Flow 1 Check the leading end position of paper

Remove the cause of curling of the paper If the leading end of the paper is shaped improperly, check the cutter Feeding failure caused by paper dust

Remove LF roller paper dust

Nipping failure

Influenced by curled thick paper

Feeding failure caused by a short nip pressure

Nip cam out of phase Faulty nip spring

4-12

Chapter 4 More Sophisticated Fault Isolation Tasks Spool reference side

Borderless printing spacer

4-13

Troubleshooting Guide

7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1) Occurrence conditions

C2 C1 C2 C3 Flow 1

C1

LF out of synchronization

C2

Jams past the LF_PE sensor

C3

Faulty cutter drive unit (iPF5000 Series only)

Key point to check If roll paper are being fed, check the roll paper unit for operation (pendulum gear). If a jam occurs while loading cut sheet (fed from the top) or rewinding roll paper with the feeding methods switched, the roll paper unit is at operational fault. Improper LF belt tension, faulty LF motor or faulty LF encoder Check to see if there is any jam on the paper ejection side of the LF_PE sensor. Check the cutter drive unit.

Action Fix. Check. Check. Flow 1

Fault isolation for malfunctioning (iPF5000 Series only)

Check the lift motor for operation Does the cutter lift on switching from roll media to cut media?

Check for bitten wires

Replace the lifter motor

Not lifting

Replace the cutter motor Replace the cutter driver PCB

iPF5000, iPF500, iPF600 only

Replace the main controller

Lifting

Feed paper manually and perform Forced Cut Cutter idle

Cutter driven

2F26

Carriage inoperable

Replace the cutter motor

Check for bitten wires

Failure causes Cause

Jams occurring between the LF_PE sensor and the multisensor

Replace the cutter driver PCB Replace the main controller

4-14

iPF5000, iPF500, iPF600 only

Chapter 4 More Sophisticated Fault Isolation Tasks ■iPF500 Series Jam occurring in the path of paper travel between the LF_PE sensor and the multisensor

Feeding of roll media fed from top

Multisensor Cutter

Manual feeding from top (POP board)

S

Roll feed sensor S S

LF_PE sensor

Flapper

Prefed paper detection sensor

Release S

Paper detection sensor Cassette pickup

Back cover

S S

4-15

Cassette detection sensor

Troubleshooting Guide

8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2) iPF5000 Series only Occurrence conditions

Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay jam) Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam)

Failure causes

C1

Sensors

C2

Feeding system

C3

Paper problems

Cause C2

LF_PE Faulty sensor LF_PE sensor lever operational failure Bitten wires Faulty main controller Back cover out of position/not closed properly Foreign matter in the path of travel Cassette pressure cam parallel pin out of position Broken/worn drive gear Improper cassette pick-up motor belt tension Soiled cassette feed roller Slippery paper Folded paper

Key point to check Check to see if the main unit back cover is properly closed (cassette pick-up only).

C2

With the back cover open, check for jams.

C2

Check to see if there is foreign matter in the path of travel. ⇒ With the back cover removed, illuminate the inside to see slips of paper. Release the nip and (POP mode) and push in the paper from the front to remove the slips.

C1

Check to see if the sensor functions normally in IO mode.

C1, C2, C3

C2

Action Close. Remove the jams. Remove foreign matter. Replace the sensor.

With the main unit back cover open, feed paper (cassette pick-up only). ⇒If no problem is found, there is no problem along the path form the prefed paper detection sensor to the cassette. If roll paper are being fed, check the roll paper unit for operation (pendulum gear). Switch to cassette or POP mode and retract the paper to the roll paper unit side once. Then, switch to roll paper feeding. If an error occurs with the roll, the roll paper unit is at operational fault.

Fix.

Fix.

Back cover Pendulum gear

Roll feed unit PCB

4-16

Chapter 4 More Sophisticated Fault Isolation Tasks

9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available iPF5000 Series only Occurrence conditions Failure causes

C1

Sensors

Faulty roll paper sensor Faulty roll cam sensor

C2

Operational

Pendulum gear loosening out of position or damaged drive gear Faulty roll paper unit motor

C3

Electrical

Faulty roll paper unit PCB Faulty main PCB

Cause

Key point to check

C1

Action Replace the roll paper sensor.

Check to see if the roll paper sensor functions normally in IO mode. With the cover open, interchange the roll cam sensor and the roll paper sensor to check that they still function normally. (Replace the roll paper sensor if it fails to function normally in IO mode.) With the cover open, check the driver for normal operation (without the pendulum gear loosening out of position or the drive gear being damaged). Check the roll paper unit for contact. (Turn off the printer and connect the roll unit to check to see if it recovers when the printer restarts.) With the roll paper unit uncovered, check the voltage while it starts up.

C1 C2 C3 C3

Replace the roll cam sensor. Replace the gear. − Flow 1

Flow 1

Replace the roll feed motor Yes

No

Is the drive voltage available to the roll feed motor PCB?

Replace the roll feed unit PCB Replace the main controller

Roll Feed Unit Drive Voltage Check Phase B∼

Phase A∼

Phase A

Phase B

Evaluation method Apply a multimeter probe to any one of the four terminals of the roll feed motor while it is running. The drive voltage is normal if the multimeter reads 12 to 14 V.

4-17

Troubleshooting Guide

10. 【2015】Cutting failure (Cannot cut sheet) Occurrence conditions

The multisensor has detected paper that is not supposed to exist, after cutting paper.

Failure causes

C1

Cutting failure

C2

Ejection failure Cannot rewind paper

C3

Cause C1

Faulty/loose cutter Deformed/flawed lower blade of the cutter Run over thick paper (cloth) Lifter operational failure (iPF5000 Series) Low suction fan suction force Faulty cutter blade lowering mechanism of the cutter (iPF700, iPF8000 Series) Incorrect paper choice Residual/stuck paper Jam

Point to check Action Check to see if the cutter has not loosened out of position. Mount. Check to see if there is not any foreign matter stuck in the cutter blade lowering part of the Remove. cutter (iPF700, iPF8000 Series). If non-recommended paper (paper thicker than recommended, canvas paper, cloth) has Explain. been used, check to see if a recommended paper equivalent can be cut. None of the above Flow 1 If paper cannot be cut in a high-duty printing operation only, reducing the cutting speed may make the paper is easier to cut. Film-based paper will be made easier to cut if the “Reduce Cutting Dust” mode is selected, but its execution would leave ink marks on the cut surface.

C1 C1 C1, C2, C3 Temporary fix Temporary fix Flow 1

Is paper cut properly?

Yes

No

Is there residual paper left on the platen?

Remove the residual paper Yes

No Paper rewinding failure

Obstacles before the paper ejection unit Sticking caused by static electricity Dirty platen

Feed paper manually and perform Forced Cut

iPF700 Series iPF8000 Series

Is the cutter blade down?

No

Check the cutter blade lowering mechanism for successful operation

Yes Are platen suction holes clogged?

Foreign matter in the lowering part Yes

Remove clogging

No iPF5000/iPF800 Series

Faulty cutter

Are there marks of the upper blade riding over the lower blade? Yes

No

4-18

Replace the upper and lower blades Replace the cutter (upper blade)

Chapter 4 More Sophisticated Fault Isolation Tasks

11. 【2F24】Cutter shift timeout error Occurrence condition

The cutter wont’ move to the home position or the position opposite to the home position in time.

Failure causes

C1

Cannot cut sheet

C2

Faulty cutter drive unit

C3

Faulty cutter electrical equipment

Cause C1, C2, C3 C1, C2, C3 C1, C2, C3 Flow 1

Worn cutter Special paper Worn/broken drive gear (iPF5000 Series) Faulty cutter motor (iPF5000 Series) Carriage malfunction (iPF700, iPF8000 Series) Bitten wires (iPF5000 Series) Faulty sensor Faulty cutter driver PCB (iPF5000, iPF500, iPF600 only) Faulty main controller (iPF5000 Series)

Point to check Check the cutter position at an error stop. iPF5000/iPF800 Series iPF700/iPF8000 Series

Action Flow 1 Flow 2

iPF5000/iPF800 Series

Cutter positioned at the left end Remove foreign matter from the sensor if any

Is the motor rotating?

Yes

Check the gear/belt For the iPF5000, iPF500 and iPF600 only

No Check for bitten wires

Is the drive voltage No available (*) ?

Replace the cutter driver

Replace the main controller

Yes Replace the motor *See “Cutter Motor Drive Voltage Check” for the subsequent action to take. Cutter positioned at the right end

Check the -Check for bitten wires right-side -Check for successful sensor visually No foreign operation in IO mode matter

Foreign matter present Cutter anywhere other than the left and right ends

Remove the foreign matter

A sensor fault has been identified by replacing with a lift detection sensor

Replace the sensor

Replace the cuter driver

Replace the main controller

For the iPF5000, iPF500 and iPF600 only

If non-recommended paper has been used, check with a recommended paper equivalent

Replace with recommended paper Replace the cutter

Cutter Motor Drive Voltage Check

Cutter motor

Cutter

Cutter lift motor Cutter HP sensor

Evaluation method The drive voltage is normal if the voltage appears to vary by a margin of several volts while the cutter is driven.

Cutter lift sensor

4-19

Cutter right position sensor

Troubleshooting Guide Flow 2

iPF700, iPF8000 Series No

Are platen suction holes clogged?

Yes

Clean Curled paper

Yes

No

Is paper in contact with the lower blade (not elevated)?

Check the basket for b l Are there marks of the Replace the upper and lower blades upper blade riding over the Yes lower blade? No

Cut paper manually to check resultant conditions

Replace the cutter upper blade Is the cutter blade down?

No

Check the cutter blade lowering function

Yes Are there marks of the upper blade riding over the lower blade? No

4-20

Remove foreign matter from the lowering part Replace the cutter upper blade

Yes

Replace the upper and lower blades

2F26 Replace the cutter upper blade

Carriage inoperable

Chapter 4 More Sophisticated Fault Isolation Tasks

12. Cutting failures without error indications Cases Case J1

J2

J3

■J1. ■J2. ■J3. ■J4. ■J5. ■J6. ■J7.

Wavy cut surface Residual cutting chips on the reference side Ejection cut setting Normally ended without cutting, or line printed at the cutting position Cut, but with a line printed at the cutting position Cut automatically Images cut halfway

Cause Caused by printing on cockled paper having a high printing duty. Paper gets torn off as it drops slantwise under its own weight during cutting. Non-recommended grades of paper are liable to this problem (because of their heavy weighing capacity and slippery reverse side). With paper on which inks have difficulty drying, such as film-based paper, blurred print images could result if the paper is cut immediately after printing. The default setting designed to prevent this problem is “Ejection Cut” (press the [Online] button after printing to cut the paper).

Action Change the paper or duty. Print with borders. Support the paper when cutting. Use recommended paper.

Cancel the ejection cut setting of the main unit and support the paper by hand during printing.

J4

The driver setting is either “Do Not Cut” or “Print Cut Lines.”

Change the driver setting Page Settings＞Auto Cut Setting

J5

The main unit has the “Reduce Cutting Dust” mode setting. In this mode, a yellow line is printed at the cutting position to prevent cutting dust from being produced on printing.

Turn off “Reduce Cutting Dust” in the paper preferences on the main unit.

J6

Faulty main controller (cutter driver PCB)

Replace the main controller (cutter driver PCB)

J7

Cut automatically when printed past the maximum allowable print length of an application of the OS

4-21

Use utilities, such as RIP

Troubleshooting Guide

13. 【403E】,【403F】Printhead abnormal temperature rises Occurrence condition Failure causes

C1 C2 C3 C4 C5

Cause C1 C4 C1 C1 C2,C3 C5

Three instances of the internal head temperature sensor reaching 120oC or higher (or -10oC or lower) have been detected for 28 ms. Printhead Electrical Ink supply system Main unit electrical equipment

The face is physically damaged from jammed paper or from foreign matter falling onto the platen. Electrical shorting in the head Poor head contact Abnormal head temperature rises caused by non-discharging Faulty carriage (relay) PCB, head relay PCB, flexible cable, main controller

Point to check With the cover open, check to see if jams have not occurred. Check that ink is available in the ink. Check to see if a paper cutting failure has not occurred on the most recently used printed matter. Check the face of the printhead (to see if it is not flawed by paper or foreign matter). After removing and inserting the print head, start in service mode to clear the error. Then, restart the printer in normal mode to check to see if the error recurs (possibly poor contact). Check the main unit electrical equipment.

Action Remove. 2F2F (P4-6) 2015 (P4-18) Replace the head. Replace the head. Flow 1

Flow 1 Is the flexible cable disconnected?

T18

No

Yes

Replace the flexible cable Replace the main controller

iPF700/iPF8000 Series

Replace the carriage relay PCB

Replace the head relay PCB

iPF5000/iPF800 Series

Replace the carriage PCB

Replace the carriage unit

Check the ink in the tube

Check the face for flaws (never touch the face)

4-22

Chapter 4 More Sophisticated Fault Isolation Tasks

14. 【4027】Carriage lifting error Occurrence condition

Carriage failing to move to the lift position (lift cam sensor detection error)

Failure causes

CR drive problem

C1

Lift cam drive problem

C2

Sensor detection problem

C3

Cause C1 C2 C3 C1, C2

Carriage unable to travel to the lift position (wide format/medium format) linear encoder read error Lift motor inoperable Idling caused by a damaged coupling (wide format/medium format) Gear out of phase (Narrow format) Deformed sensor mounting plate

Point to check With the HP exterior removed, check to see if there is any foreign matter, such as paper slits. Check the gap phase and also check to see if the sensor flag and gear are not damaged. Visually check the sensor mounting plate for deformation, bitten wires and missing connectors. Restart the printer. And check for successful operation.

Flow 1 Switch on

Action Remove foreign matter. Fix. Fix. Flow 1, Flow 2

iPF5000 Series Is the lift motor running?

No

Faulty lift motor and bundled wires

Replace the main PCB

Yes Is the carriage moving up and down?

Yes

No

Faulty sensor detection system Check the gearing for faults

Lift cam sensor

Lift motor

4-23

Troubleshooting Guide iPF700/iPF800/iPF8000 Series

Switch on

Is the carriage in contact with the edge of the HP?

No

Switch off and move the carriage by hand; does the carriage hits the edge of the HP?

No

Carriage side not rotating

Is the carriage in contact with the coupling?

Faulty lift motor and bundled wires, and faulty gear

Main unit not rotating

Does the carriage lift up and down?

T01

Yes

Yes

Flow 2

Faulty carriage encoder Remove foreign matter

Replace the main PCB

Faulty sensor detection system Operational Replace the carriage unit

iPF700 Series

Lift motor

Coupling

iPF800/iPF8000 Series

Coupling

Lift motor

Carriage HP sensor

4-24

Chapter 4 More Sophisticated Fault Isolation Tasks

15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks Failure causes

C1 C2 C3 C4 C5 C6 C7 C8 C9

Cause C3, C4, C5 C7 C1, C2, C3, C6 C1 C9 C9 C8

Head rubbing caused by an improperly set paper spacing Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head Ink dropping caused by a faulty recovery system Ink dropping caused by a soiled carriage Ink dropping caused by a faulty head Black and white dots caused by the spur Reverse side (edge) soiling by the suction fan and reverse side caused by a soiled platen Roller marks produced by a feeding failure Ink staining caused by paper rubbed before the ink dries Point to check If the reverse side is soiled, check to see if the feeding system is not soiled. Occurring only at the edges of the soiled reverse side of paper. Occurring outside the print area as well. Check that an incorrect paper type setting is not used (main unit/driver). Paper, such as tracing paper or films, may have difficulty drying. With a high print duty, the ink may be removed if it is touch before it dries. If roller marks are observed, check their location.

Action Clean. Reduction the suction force. Lower the head. Flow 1 Reset. Explain. Explain. Clean.

Flow 1 Soiling caused by the spur

…… …… …… Soiling caused by head rubbing

Clean with the accessory cleaning sheet (iPF5100, iPF6100 only)

Main Menu → Maintenance

→ Spur Cleaning

A flame-retardant cloth may be used in place of the cleaning sheet.

Replace the spur

Wavy paper before printing

Wavy paper

Wavy paper after printing Set the head height to “Auto” or increase it Clean the platen suction holes Improper absorbing power of the suction fan

Increase suction force Replace the suction fan Correct the curls

Curled paper

4-25

Moistened paper Replace with higher-grade paper

Troubleshooting Guide Ink Dropping Clean the purge unit

(1) Clean the rubber parts of the blade and cap of the purge unit with alcohol. (2) Turn the gear one cycle and coat the blade with a wetting solution.

Clean soiling off the head

(1) Move the carriage to the middle. (2) Place an anti-soiling sheet and take out the head onto it. (3) Clean the soiling off the head. *Use commercial purified water. (Do not use tap water) *Never touch the nozzle surfaces.

Clean the carriage unit

(1) With the head removed, clean the peripheral surfaces of the bottom of the carriage. * The carriage unit cannot be fully cleaned without removing the carriage.

Perform Cleaning B

(1) Replace the head in original position and switch on the printer.

4-26

Nozzle surfaces

Chapter 4 More Sophisticated Fault Isolation Tasks

16. Imaging Failures ② Lines, streaks and bands Failure Causes Cause

C2, C3

C1 C2 C3 C4

Software Printer driver settings Main unit Operating environment

Point to check Check that the loaded paper, the paper type specified from the operation panel and the paper type specified with the driver match (unmatched paper type). ※ Paper is fed according to the operation panel setting of the paper type and printed according to the driver setting of the paper type (printing method).

C3 C3

Occurring outside the print area as well.

C3

Occurring only with proof sheets (fine cracks formed in the ink absorbing layer in a low-humidity environment).

C3

Specify a valid paper type.

Check to see if roll paper are not skewed (reload the paper, feed paper manually). Check to see Nozzle Check Print performed in User mode results in an error.

C3

C1, C2 C3, C4

Action

Reload the paper. T03 (P5-3) Imaging Failures ① (P4-25) Use in the recommended environment.

Check the direction and conditions of lines.

Flow 1 Imaging Failures ⑤ (P4-36)

Color misregistration

Flow 1 Lines (streaks)

Black lines (streaks)

White lines (streaks)

Vertical

Soiled pinch roller or linear encoder

Horizontal

Bank blotches

T16

Perform band adjustment

Horizontal

Band blotches

T16

Perform band adjustment

Horizontal edges

Misdirected impact due to edge suction

Lower the head/reduce suction Explanatory drawing 1 force/change to an upper mode

Vertical

Soiled or flawed linear encoder

Replace the linear encoder

Dented paper, disordered impact or non-uniform drying on suction

Reduce suction force or change Explanatory drawing 3 paper

Cracks on the printing side (ink absorbing layer) of proof paper when damp

Use in the recommended environment

Applications/OS

If the problem occurs running Illustrator, uncheck “Bitmap Print”

Explanatory drawing 5

If the problem occurs running Excel, choose Layout → Processing Options and check “Prioritize application color matching”

Explanatory drawing 6

Pasted images only

4-27

Replace the pinch roller or linear encoder

Explanatory drawing 2

Explanatory drawing 4

Troubleshooting Guide Direction of Lines

Vertical

Horizontal

Explanatory drawing 1 Head

Paper Platen Suction

Explanatory drawing 2

Print misregistration

Non-uniform colors

Explanatory drawing 3

Head Paper Platen Suction

Explanatory drawing 4

g

f

e

d

c

b a

4-28

Symbol

Width

a

About 32 mm

b

About 40 mm

c

About 135 mm

d

About 40 mm

e

About 180 mm

f

About 40 mm

g

About 135 mm

Chapter 4 More Sophisticated Fault Isolation Tasks Explanatory drawing 5

Due to an Illustrator bitmap print processing problem, images delivered from Illustrator are marked with lines

Uncheck “Bitmap print” in the Illustrator print window

White lines appear only in a pasted image

Explanatory drawing 6 Inconsistencies between the parts of an image transmitted from Windows when in ICM mode (Windows color matching) In the printer driver properties dialog box, choose Layout -> Processing Options and check “Prioritize application color matching” Use a matching mode other than ICM White lines appear only in a pasted image

Matching mode

Processing options

Color lines

Any color

Horizontal

(including black and white)

Band blotches

Paper path load

T16

Perform band adjustment

Allow the paper to slacken fully to eliminate the effect of back tension to check Check with other paths and other kinds of paper Check the spool shaft for faults

Horizontal edge

Elevated paper

Check the paper is not caught anywhere when it is ejected

Band blotches caused by skewing

Feed paper manually (about 1 m)/set roll media on the spool

Explanatory drawing 7 Vertical

Non-uniform carriage scanning

Explanatory drawing 2

2F26 Faulty carriage encoder

4-29

Troubleshooting Guide Explanatory drawing 7

4-30

Chapter 4 More Sophisticated Fault Isolation Tasks Any color

Horizontal

(including black and white)

T16

Band blotches

Paper overlapping/Paper taken up before drying (non-uniform fusing)

In part, horizontal

Rear end, horizontal

Non-uniform drying

Bands (blotches)

Do not allow paper to overlap until it dries Do not use a media take-up unit

Carriage stops in a recovery operation (printing on long sheets)

Print in an upper mode

Carriage stops waiting for data to be transferred

Check the specifications of the PC and the network

Difference in paper feed between the LF roller and spur

For cut media on the iPF5000 Series only

Vertical

Perform band adjustment

Correct trailing end feeding/print on roll media If the spur is deformed, replace Print in an upper mode or change paper

Cockling Wavy paper caused by ink Dented paper or disordered impact/non-uniform drying caused by suction

Reduce suction force/change paper

Explanatory drawing 3 Non-uniform carriage scanning Explanatory drawing 2 Dented paper caused by the pinch roller nip

2F26 Faulty carriage encoder Change paper Cut the leading end

4-31

Troubleshooting Guide

17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images Failure causes

C1 C2 C3 C4 C5 C6 C7

Cause C1 to C7 C3 C2, C6 Others C5 C3 C7 C7 Others

Carriage operation(belt tension) Electrical (linear encoder, flexible cable) Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper) Paper feeding system (not occurring)? Resolution (data interpretation, applications, RIP, driver setting) Printhead Adjustment system (head height, head adjustment, inclination adjustment, suction) Point to check

Check images. Check that the paper settings are valid (an invalid paper setting result in an ink overflow). Check to see if any error has been indicated by running Nozzle Check Print in User mode. Check the firmware version (the environmental sensor settings are varied upon recovery from sleep mode). Application-dependent? Paper, such as tracing paper or films, may have difficulty drying. Correct adjustments may not have been achieved due to particular environmental conditions during head adjustment work. The carriage inclination adjustment lever is not set at the correct position (iPF700 Series). If this failure has occurred concurrently with a phenomenon of too slow printing, there may be a data error in Paper Configuration Tool (MCT).

Action Flow 1 Explain. T03 (P5-3) Upgrade. Flow 2 Explain. T15 (P5-20) T15 (P5-20) Update MCT. (P6-5)

Flow 1 Is the carriage belt tension normal?

Yes

T01

Faulty carriage encoder

Damaged idle pulley

No

Print start position varied from path to path

Replace

Replace the carriage belt (unit)

Paper feed direction varied from path to path

Is paper ejected properly?

No

Remove the cause of the failure

Paper elevated while printing

Yes

Increase suction force Clean the platen Replace the suction fan

Normal image

Vertical line Horizontal line

4-32

Chapter 4 More Sophisticated Fault Isolation Tasks Thick, blurred or smeared vertical lines

Misregistration in two-way impact on carriage travel

Satellite effect

Print drawings in character and line drawing mode The carriage will travel slower, making for better impact accuracy (dye models).

T15 Perform automatic head adjustment

Specify one-way printing (which will slow the printing speed)

T15

Only leftmost or rightmost vertical lines are thick or doubly blurred

Perform automatic head adjustment

Ink attracted to the suction fan to make impact accuracy at end points erratic

Print within the guaranteed print area Lower the head Watch for head rubbing Reduce the suction force of the suction fan Watch for head rubbing

Flow 2

Position and direction lacking in regularity

Occurring with Illustrator

Reduce the Illustrator print resolution

Illustrator specification

Occurring with RIP

Driver found valid

RIP problem

Occurring with bitmap (image) data

Check the number of pixels in the source data

Jaggy

4-33

Troubleshooting Guide

18. Imaging Failures ④ Line and character errors Failure causes

C1

Application problem

C2

Printer driver settings

C3

Main unit

Cause C3 C1, C2, C3 C3

Point to check Check to see if an error has not been detected by running Nozzle Check Print in User mode. Check the direction and conditions of lines. Color misregistration

Action T03 (P5-3) Flow 1 T15 (P5-20)

Flow 1

Normal image

Vertical line Horizontal line

Ink attracted to the suction fan to make impact accuracy at end points erratic

Only leftmost or rightmost vertical lines are thick or doubly blurred

Print within the guaranteed print area Lower the head Watch for head rubbing Reduce the suction force of the suction fan Watch for head rubbing

Vertical lines (band) print darker in part

Ink in the idle nozzles is thickened during printing, making impact accuracy erratic or adding to the density

Rotary printing Affected areas move Print a throw-away image (lines) outside the print area in the same color

Thickening is an increase in density of an ink caused by the evaporation of the solvent in the ink.

Only the leading end of a rightmost line is abnormal

Darker prints

Erratic discharge only at the start of impact

Perform Cleaning A

May or may not be avoidable

Photograph or solid print area

Print in an upper mode

Rotary printing

Print a throw-away image (lines) outside the print area in the same color

4-34

Chapter 4 More Sophisticated Fault Isolation Tasks

Thick, blurred or smeared vertical lines

・Misregistration in two-way impact on carriage travel ・Satellite effect

Print drawings in character and line drawing mode The carriage will travel slower, making for better impact accuracy (dye models).

T15 Perform automatic head adjustment

Specify one-way printing (which will slow the printing speed)

T15

Only lines are thick in all directions

Lines printed in CAD mode are automatically subjected to “Enhance thin lines” processing

Perform automatic head adjustment

In the printer driver properties dialog box, choose Preferences and uncheck [Enhance thin lines]

In the printer driver properties dialog box, choose Layout → Processing Options and change Set FineZoom to “No.”

Only characters are thick

Low character output resolution

In the print driver properties dialog box, check [Sharpen characters] in the printer Only on five-color dye and pigmented ink models

4-35

Troubleshooting Guide

19. Imaging Failures ⑤ Defective toning and color misregistration C1

Failure causes Cause C3

Software and applications Printer driver HDI driver RIP Plug-In Main unit Color management

C2 C3 C4

Point to check Check to see if any error has been detected by running Nozzle Check Print in User mode.

2F2F (P4-6） Imaging Failures ⑥ (P4-38)

C1, C2

AutoCAD

C1, C2, C3, C4

Check to see if any error has been detected by running Nozzle Check Print in User mode.

Flow 1

Action

Flow 1

Tinting failures

Application problems

Check with other applications

Print in PDF

Application settings Driver settings

Paper problems

T08

Driver Function Description

Paper chromogenicity

Cases (back print, backlight film, plain paper, tracing paper), gamut problems Paper-specific problems and cases (know-how), evaluation problems/isolation

Color varied before and after fixing

With proofs, allow pigments to stand for 5 to 10 minutes and dyes to stand for one day as a rule.

Driver and MTC version Paper lot variations

Main unit problems

Firmware version

Humidity detection bug; upgraded to V1.35 or later release (if occurring with Mark II only)

Color calibration

Switch off and check and then rerun with RC base paper.

Maladjusted registration

Driver and MCT version

Head problems

T15

Perform automatic head adjustment

Upgrades may result in varied hues

Individual head differences Perform printer calibration Aging head

Color calibration Maladjusted registration

Switch off and check and then rerun with RC base paper.

T15 4-36

Perform automatic head adjustment

Chapter 4 More Sophisticated Fault Isolation Tasks

Color management problems

Colors appearing different from monitor views Different printer used

Build a plan of color management

Colors varied in specific environments (under specific lighting) Dependent on the printer model

Fading and discoloration problems

Use Kyuanos

Caused by light, gases and so on

Dye inks are more liable to fading than pigmented inks.

Chemical changes activated by temperature/humidity

Dye inks are more liable to fading than pigmented inks.

Discoloration of the paper itself

4-37

Troubleshooting Guide

20. Imaging Failures ⑥ Void lines or images Failure causes Cause C4 C1, 2, 3 C1 C2 C4 C3 C2

C1

AutoCAD(Windows only)

C2

Adobe Illustrator

C3

Other applications

C4

Main unit

Point to check Check to see if an error has been detected by running Nozzle Check Print in User mode. Check to see if the latest release of the service pack is installed. AutoCAD general problems Adobe Illustrator problem Underpowered HP-GL/2, HP RTL Other general application problems Postscript data (Adobe Acrobat, Illustrator, etc.)

Action T03 (P5-3） Install. Flow 1 Flow 2 Flow 3 Flow 4 Recommend the use of RIP.

Explanatory drawings

Normal

Defective

Missing objects

Flow 1

With AutoCAD2007 or 2007LT, install Service Pac 2 *All AutoCAD programs, including AutoCAD2007, have fix patches disclosed. Be sure to install the latest patch to the extent possible. Where a large image is pasted, for example, the problem can be avoided by cutting the workload on AutoCAD

Too high image quality setting for AutoCAD

Choose Properties in the AutoCAD Print dialog box Choose Graphics → Raster Graphics Change the setting of Raster and Shading/Rendering View Port and move the slider to left

Driver setting of A1 or higher FineZoom set to Auto

In the printer driver properties dialog box, choose Layout ⇒ Processing Options and change Set FineZoom *The default setting is “No.” Seek confirmation from the customer because the new setting could worsen image quality.

Driver used Too high print quality setting

In the printer driver properties dialog box, choose Basic Settings ⇒ Detailed Setting Mode and change [Print Quality] to “Fast”

Too large an image pasted

Reduce the image resolution using an application, such as Photoshop, to hold the number of pixels to 2,000,000 or below

Not enough PC memory

Expand PC memory

*In addition to image voids, phenomena, such as “Dimmed print,” “Print failure” and “Abnormal tinting (fewer colors),” might be observed.

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Chapter 4 More Sophisticated Fault Isolation Tasks

Flow 2 Due to an Illustrator bitmap print processing problem, images are delivered from Illustrator, void

Uncheck “Bitmap print” in the Illustrator Print dialog box

Flow 3 Appearing on the panel - GL2:W0903 - GL2:W0501

Size of vector data exceeding the processing capacity

- Cut the vector data - use HP RTL data for operability On The Fly

Appearing on the panel - GL2:W0504

Unknown command encountered

Check and fix data before printing

Flow 4

Actions to be taken by probable cause are listed below.

Where a large image is pasted, for example, the problem can be avoided by cutting the workload Change the FineZoom setting to “Yes”

In the printer driver properties dialog box, choose Layout ⇒ Processing Options and change Set FineZoom to “Yes”

Lower high print quality setting

In the printer driver properties dialog box, choose Basic Settings ⇒ Detailed Setting Mode and change [Print Quality] to “Fast”

Reduce the size of image pasted

Reduce the image resolution using an application, such as Photoshop, to hold the number of pixels to 2,000,000 or below

Expand PC memory

Add to PC memory

Images transmitted from Windows found defective when in ICM mode (Windows color matching) Check [Application Color Matching Priority].

In the printer driver properties dialog box, choose Layout ⇒ Processing Options and check [Prioritize application color matching]

Some data found void if high-speed rendering (high-speed rendering engine) is used Uncheck “High-speed rendering”

In the printer driver properties dialog box, choose Layout ⇒ Processing Options and uncheck “High-speed rendering”

Some application may suffer degraded print quality if FineZoom is turned on.

Set FineZoom to “No.”

In the printer driver properties dialog box, choose Layout ⇒ Processing Options and change Set FineZoom to “No” And uncheck “Preview before printing“, “Page layout”, “stamp”.

Print jobs sometimes time out after processing on an underpowered PC

Spool all pages before printing

In the Printer Preferences dialog box, spool the print document to speed up the time the program takes processing Select “Spool all pages of data and transmit the print data to the printer”

4-39

Troubleshooting Guide

21. Imaging Failures ⑦ Printing in a size different from the specification Causes

C1 C2 C3

Microsoft Word bug AutoCAD2008 bug Adobe Illustrator bug

Flow 1 Word problem: Failure to acquire driver settings under specific conditions Case: If an A4-size document is printed, enlarged to A0, in Word, it prints out in A4 the first time and in A0 the second time and thereafter.

Explained in a Microsoft support page. (http://support.microsoft.com/kb/904805/ja)

1. Open the printer driver print properties dialog box from Properties in the Word Print dialog box. 2. Choose enlarged printing and close the dialog box. 3. Close the Word Print dialog box without printing. 4. Open the Word Print dialog box again and open the printer driver print properties dialog box from Properties. 5. Close the printer driver properties dialog box. 6. Print.

Flow 2 AutoCAD LT2008’s failure to acquire relevant information from the printer driver has resulted in a mismatch in processing from the driver.

Method 1 (Do not change settings in the printer properties dialog box in the Control Panel) Select a printer the AutoCAD print dialog box and change to 1200 dpi in the custom properties dialog box. This procedure will enable AutoCAD to acquire relevant information from the print driver, assuring successful processing. Method 2 Create a PC3 file for each unique set of printer settings.

Flow 3 Printing data in a non-standard size (60x150cm) in Adobe Illustrator CS halts after about 90 cm.

Adobe Illustrator CS and CS2 bug. http://support.adobe.co.jp/faq/faq/qadoc.sv?225277+002 It appears that the data size mentioned above has been mapped to the standard size closest to the width of the paper size selected by Illustrator, resulting in a width of ARCH D (609.6 mm). As a result, 150 cm long data can only be printed as far as 91.44 cm.

This problem occurs if you choose Paper Settings... and Print in this order when printing in Illustrator. Reverse this order to print by choosing Print and Paper Settings... in this order.

4-40

Chapter 4 More Sophisticated Fault Isolation Tasks

22. Imaging Failures ⑧ No printing C1

Failure causes

C2 C3

Cause C3 C1/C2 C3

Software Printer driver HDI driver RIP Plug-In Main unit

Point to check Check Nozzle Check Print. Print using other software, other drivers and other PCs.

Action T03 (P5-3） Flow 3 in Imaging Failures ⑥ (P4-38)

Unusually slow printing

AutoCAD AutoCAD2007 (LT)

AutoCAD2007 problems

- A file having a large TIFF image pasted to it - A fatal error occurs printing the file after choosing File → Open

In the AutoCAD print properties dialog box, choose Print Options and check “Print background” to print

Other applications See “Imaging Failures ⑥”

4-41

Troubleshooting Guide

23. Operational Failures ① PosterArtisｔ won’t launch Failure causes

C1

PosterArtist2007/2008

C2

PC problem

Cause

Point to check

C1

The PC timer has been altered after the installation.

C2

PosterArtist bug

Action Correct the PC date and time. Upgrade.

A license management error may occur if the PC time is reverted to a point in the past

Restore the original PC time. If PosterArtist still does not launch, cancel the license and uninstall PosterArtist and then reinstall it.

You have logged in to Windows Vista with a user name containing double-byte characters

Log in with a user name consisting solely of single-byte characters (already fixed in V2.00.01)

An obsolete printer driver, such as BIJ and FAX, is installed

Upgrade to V2.00.01 or later

Oversize is specified as a document size as the default setting of the printer driver

Upgrade to V2.02.10 or later, or specify a document size other than oversize

PosterArtist has been installed or launched on a PC carrying a serial ATA HDD and running in AHCI mode (*)

Upgrade to V2.02.11 or later, or install SPS2.4 SP1.

*AHCI mode: Short for Advanced Host Controller Interface, AHCI refers to a serial ATA native interface specification first implemented in serial ATA2. Serial ATA 1.0a used to emulate IDE in a software manner, but AHCI mode helps demonstrate the essential serial ATA access speed.

4-42

Chapter 4 More Sophisticated Fault Isolation Tasks

24. Operational Failures ② The main unit won’t start or the power turns off automatically (without an error occurring) Failure causes

Electrical faults

C1

Faulty operation panel (and cable) Faulty PCB (and cable) Faulty main controller (and cable)

Faulty printhead

C2

Faulty printhead

Cause

Point to check The main unit won’t turn on, or the main unit starts but the power turns off automatically. Start the main unit with the head being removed.

C1 C2

Action Flow 1 Replace the head.

Flow 1 Check for cable contact between the operation panel PCB and the main controller

Is 5V power available to the operation panel? (See below) No Other than the iPF5000 Series

Replace the operation panel Yes

iPF5000 Series

Is the main controller green LED on?

Check 26 V appear on pin 9 of main controller J1801

Off

Normal Check 5 V appear on pin 12 of main controller J1801

On

Replace the operation panel cable

Normal

Abnormal Replace the main controller Replace the operation panel cable Replace the power PCB

■Operation panel supply voltage check points Model

Measurement point

iPF5000 Series

J1 pin 11

Other than iPF5000 Series

J101 pin 11

Operation panel PCB

Voltage ＋5V

J1 pin 11 on iPF5000 Series

4-43

Abnormal

Replace the power PCB Replace the main controller

Troubleshooting Guide

25. Operational Failures ③ Cannot install Failure causes Cause C1 C2

C1

The user software CDs setup menu does not appear

C2

Cannot install the HDI driver Point to check

QuickTime Ver.7 is installed. Multiple copies of AutoCAD are installed.

Flow 1 Cannot install from the integrated installer sometimes due to a QuickTime Ver. 7.0.2 bug

Upgrade to the latest release of QuickTime or uninstall it Install the printer driver and other tools individually without using the integrated installer

Flow 2 The HDI driver installer installs only the latest version of the AutoCAD HDI driver

Run AutoCAD “Add Plotter Wizard” to install an earlier version of the AutoCAD HDI driver

4-44

Action Flow 1 Flow 2

Chapter 5 Fault Isolation Tool Collection

Chapter 5 Fault Isolation Tool Collection

T01 Carriage Encoder Fault Isolation Tool Cannot print Random uneven lines in an image in paper feed direction

Can print

Check the main controller flat cable (long) for connection

Clean the end face and then reinsert the cable

Is the flat cable disconnected?

Replace the flat cable

Yes

T18 No

Replace the sensor/carriage Replace the linear encoder film Replace the main controller

Position-dependent uneven lines in paper feed direction

Is the flat cable disconnected? No

T18

P4-28 Explanatory drawings2

Replace the flat cable

Yes

Normal operation is restored by wiping the linear encoder film

Replace the linear encoder film later

Remove the linear encoder film and wipe it lightly with lens-cleaning paper moistened with water

T02 Interpreting Nozzle Check Patterns Printing Nozzle Check Print 0 1200dpi 1

1279

Identical to the arrangement of caps

2

A train B train

0 32 64

0 1

2

2

3

4

1 33

34

6 3

35

5 7

64 65

66

66

67 65

Printing in service mode (one horizontal line per nozzle)

67 Printing in user mode (one horizontal line per two nozzles)

5-1

Troubleshooting Guide

Five-color dye and pigmented ink models

Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE

C A train

M A train

Y A train

C B train

M B train

Y B train

MBk A train

MBk A train

Bk A train

MBk B train

MBk B train

Bk B train

Twelve-color pigmented ink models

Eight-color pigmented ink models Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE

Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE

(L)

(L)

Y A train

PC A train

C A train

PC A train

C A train

PM A train

Y B train

PC B

C B train

PC B train

C B

PM B train

PGy A train

Gy A train

MBk A train

Gｙ A train

Bk A train

Gｙ A train

PGy B train

Gy B train

MBk B train

Gｙ B train

BK B train

Gｙ B train

Left head

(R)

(R)

PM A train

M A train

Bk A train

Y A train

MBk A train

M A train

PM B train

M B train

Bk B train

Y B train

MBk B train

M B train

R A train

G A train

B A train

PM A train

C A train

PC A train

R B train

G B train

B B train

PM B train

C B train

PC B train

Right head

※With the iPF5100, iPF6100, iPF8100 and iPF9100, the positions of Bk and MBk are interchanged.

5-2

Chapter 5 Fault Isolation Tool Collection

T03 Nozzle Check Print Fault Isolation Tool Normal condition (Five-color models)

③Total non-discharge of two adjacent colors

①Total non-discharge in a train

②Total non-discharge of one color

④Total non-discharge of the upper and lower halves of a train

⑤Regularly ordered non-discharge

⑥Data void non-discharge (in train A or B only)

⑦Data void non-discharge (in both trains A and B)

⑧Mixed colors

⑨Blurring

⑩Non-discharge of all colors in one or two heads

⑪Irregular non-discharge

①Total non-discharge in a train

Suspect a fault in the electrical system

T17

Possibly electrical non-discharge in any part other than the head

Not a faulty power PCB

②Total non-discharge of one color

Is there air in the tube? Yes

Suspect a fault in the ink supply system

T11

Possibly faulty ink supply system

Suspect a fault in the electrical system

T17

Possibly electrical non-discharge in any part other than the head

No

Not a faulty power PCB

5-3

Troubleshooting Guide ③Total non-discharge of two adjacent colors

Is there a history of occurrences of Vh monitor error 2618?

No

Suspect a fault in the recovery system, ink supply system or head

T11

Possibly faulty ink supply system

Suspect a fault in the electrical system

T17

Possibly electrical non-discharge in any part other than the head

Yes

Not a faulty power PCB

Faulty head/replace.

④Total non-discharge of the upper and lower halves of a train

⑤Regularly ordered non-discharge

Suspect a fault in the electrical system

Perform Cleaning B

Changing or diminishing positions (non-discharge corrected)

Not a faulty power PCB

Positions unchanged or increased (*) (non-discharge persisting)

T17 Electrical non-discharge most likely in any part other than the head

T17 Electrical non-discharge most likely in any part other than the head

* The nozzles may have failed by themselves, Replace the head, but not before performing T17 to make sure that there are no electrical faults elsewhere. ⑥Data void non-discharge (in train A or B only)

Suspect a fault in the electrical system

T17

Possibly electrical non-discharge in any part other than the head

T17

Most unlikely flat cable disconnection

Not a faulty power PCB ⑦Data void non-discharge (in both trains A and B)

Suspect a fault in the head

⑧Mixed colors

Suspect a fault in the recovery system, ink supply system or head

Problem persists after Cleaning B ⑨Blurring

Ink available in the tube

⑩Non-discharge of all colors in one or two heads

T11

No ink left in the tube

Total non-discharge of the two heads on a two-head model

iPF5000 Series

Faulty ink supply system most likely

Replace the power PCB

iPF8000 Series

Total non-discharge of a single head on a two-head model

Check the carriage relay PCB/flat cable (short) ⑤a for connection

iPF8000 Series

Check the flat cable (short) ⑤a for connection

iPF5000 Series Total non-discharge of the single head on a single-head model

Possibly faulty ink supply system

T11

T17 Check the carriage relay PCB/flat cable (short) for installation (contact)

iPF700 Series iPF800 Series

T17 Normal * See P5-22 Electrical System Block Diagram about the flat cable (short) ⑤a

Print and check Vh output on the main controller (21.5 V)

iPF5000 Series

5-4

Abnormal

Electrical non-discharge most likely in any part other than the head

Electrical non-discharge most likely in any part other than the head

Replace the power PCB

Chapter 5 Fault Isolation Tool Collection ⑪Irregular non-discharge

Suspect a fault in the head

T11

Possibly faulty ink supply system

Replace the head

5-5

Troubleshooting Guide

T04 Information required to request verification In requesting verification following the occurrence of output problems with an application, please collect the following kinds of information:

1. Application information ・ Application name and version ・ Occurrence data Limit to a minimum volume of occurrence data that is approved by customers. ・ Problem handling procedures List each individual procedure performed to combat the reported problems. ・ Explanation of user complaints (if defects are found in the print results) Print result NG (attach sheets showing the specific location of the problems in question and other relevant information) Print result OK (results expected by customers)

2. PC information ・ Detailed PC information (-> T06) This information helps build an environment in which to reproduce the reported problems.

3. Driver information ・ Driver and other settings in effect at the time of failure occurrence (-> T07）. This information is needed to reproduce the problems in question. For information about anything other than the driver, collect screen shots (-> T10). ・ PRN file (-> T05) The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault isolation.

5-6

Chapter 5 Fault Isolation Tool Collection

T05 Collecting a PRN File (Windows only) Windows printer driver Right-click on a printer on the printer list and then click Properties

On the Port tab, note the port that is checked

Check “FILE:” for the Port

If you print in this condition, a dialog box appears prompting you to specify where to save the file and under what file name; enter these

Reset the printer to the port noted above when the process is complete

HDI driver In the AutoCAD print dialog box, check “plot to file” and print

Macintosh Macintosh does not provide a means of collecting a PRN file

5-7

Troubleshooting Guide

T06 Collecting PC Detailed Information ※Note PC detailed information can be collected by following the steps suggested below. Taking back the information thus collected with you, be sure to seek approval from the customers. If necessary, edit the information file collected into a format acceptable to the customers before taking it back with you.

Windows Choose Start → Run..., type “msinfo32” and click OK

Choose Operation → Save as a text file or choose File → Export

Specify the file you want to save

5-8

Chapter 5 Fault Isolation Tool Collection Macintosh Choose Apple → About This Mac

Click More info...

Choose File → Save

Set Plain Text as a format and select the file you want to save

5-9

Troubleshooting Guide

T07 Collecting Printer Driver Settings After configuring a print job with an application, collect print driver settings before clicking Print. If the driver properties dialog box has a Support tab

Click the Support tab

Click Settings

Clicking Copy would copy the document to the clipboard; opening an editor, such as Notepad, paste and save it

5-10

Chapter 5 Fault Isolation Tool Collection If the driver properties dialog box does not have a Support tab Click the Favorites tab in the printer driver properties dialog box and click Add

Type a name and click OK

Select the favorite just added and click Export

Select a file name and save the file * You can import the file thus saved to confirm its settings by choosing Import File

5-11

Troubleshooting Guide Macintosh Support dialog box Click Settings in the Support or Version Information dialog box

Version Information dialog box

Specify the folder in which to save the file, as well as the file name, and click Save

T08 Driver Function Description To be added in an upcoming edition.

5-12

Chapter 5 Fault Isolation Tool Collection

T09 Collecting Status Information

Windows Click Save Status on the Information tab in the status monitor

Status information is written to a specified file as text data

Macintosh Click View/Save Status in the window that opens following a click on Settings in the printer driver utility panel

Check “Save file” in the resulting window and click OK

5-13

Troubleshooting Guide

T10 Collecting Screen Shots Windows Screen as a whole

Press the Print Screen key

Current window

Press the Alt + Print Screen keys

Macintosh Specified area

After pressing the Apple + Alt +4 keys, specify a range with the mouse

Current window

After pressing the Apple + Alt +4 keys, press the Space key

5-14

Chapter 5 Fault Isolation Tool Collection

T11 Ink Supply System Fault Isolation Tool Can be checked without removing the outer covering Adjacent three colors

Little or no ink left

Check the tube for ink

T02

Pull out the carriage

Flow 1 Purge fault isolation

Flow 2

Else

T14 Check to see if the head ink supply joint is properly connected

Properly connected (check also for lever cracks)

Check to see if foreign matter is not stuck in the purge cap and wiper

Remove the foreign matter

Air leak isolation

Cannot be checked without removing the outer covering Check the carriage position on capping

A clearance of about 8 mm (Photo 1)

2F26

iPF5000 Series: Photo 1 Other than iPF5000 Series: Photo 2

Lower the cap and check its clearance from the head

Parallel with a clearance of 2 mm (Photo 3)

Flow 1

Purge fault isolation

Check the tube at the position not visible above

Sufficient ink left

Flow 2

Air leak isolation

Little or no ink left

Adjacent three colors T02 Else

Flow 1 Purge fault isolation

Flow 2 Air leak isolation

Photo 1

iPF5000 Series

Photo 2

Other than iPF5000 Series

About 8 mm

About 8 mm

Photo 3

About 2 mm

5-15

Troubleshooting Guide Turn the gear by hand to check the cap moves up and down and that the wiper blade moves forward and backward (*1)

Flow 1

Replace the purge unit

Not movable

Movable Check the carriage rip

*1 Sequence of checking the purge unit for normal operation ①The cap moves down. ②The wiper blade moves forward and backward. ③The cap moves up. Turn the gear clockwise (toward a triangular mark) by giving it 11.25 turns to complete one cycle of operation.

Replace the purge unit

Flawed

Not flawed

Is the absorber in the cap elevated? No

Flow 2

Yes

Air leak fault isolation

Correct the elevation

Flow 2

Air leak isolation

Wiper blade

Cap

Rip

Absorber

Flow 2

Direction of gear rotation

Gear

Open the cap to locate air leaks.

Open the supply valve Ink drops

Air leak from the supply unit

Replace the tube (for the iPF5000 Series, the tube is integrated into the supply unit) Leak from the joint unit (head joint, tube, supply unit)/replace Possibly faulty head

Normal No ink drops

Flow 3

Head lever

Joint unit

Tube lever

Flow 3

Fill the tube with air to check the behavior of the ink.

Pull out the carriage

T14

Open the tube lever * Do not open the head lever.

Open the ink supply valve for about 2 seconds, observing the behavior of the ink in the tube

5-16

Close the tube lever

Flow 4

Chapter 5 Fault Isolation Tool Collection Flow 4

Isolate faults from the behavior the ink (air) in the tube.

Fill the tube with air (Flow 3) Can fill the tube (normal)

Cannot fill the tube (clogged)

Start the printer in service mode and perform Cleaning B (Cleaning B consumes about 5 g of ink per ink.)

Check the tube for breakage or collapse

Switch off the printer and pull out the carriage

Correct the breakage or collapse

Check the behavior (air) of the ink in the tube

T14

Moving

Ink Supply Valves ■iPF5000 Series

■iPF700 Series

■iPF800/iPF8000 Series

5-17

Still

Replace the tube or the supply unit

Replace the purge unit

Faulty purge

Replace the supply unit

Air leak

Troubleshooting Guide

T12 Purge Unit Fault Isolation Tool Remove the cover

Check the purge unit for presence of foreign matter

Remove the foreign matter

Foreign matter found

If the foreign matter is a hard substance, replace the purge unit

No foreign matter found

Turn the gear by hand to check the cap Replace the purge unit moves up and down and that the wiper Not movable (*1) blade moves forward and backward Movable

Switch on Movable *1 Sequence of checking the purge unit for normal operation ① The cap moves down. ② The wiper blade moves forward and backward. ③ The cap moves up. Turn the gear clockwise (toward a triangular mark) by giving it 11.25 turns to complete one cycle of operation.

Replace the purge unit Totally not movable

Switch off once

Abnormal

With the purge unit being removed from the main unit, 2F26 switch on the power and Normal (*1) check for operations Carriage inoperable

Lock pin

Wiper blade Cap

Direction of gear rotation

5-18

Replace the main PCB

Gear

Chapter 5 Fault Isolation Tool Collection

T13 Linear encoder film installation fault isolation tool Check the mounting leaf spring for deformation

Check the linear encoder for slacks

Fix the leaf spring

Check the coil for elongation (iPF8000 Series)

Replace the coil

Is the linear encoder film inserted in the sensor groove on the carriage side?

Fix

Is the positional relationship of the linear encoder film with the support plate proper?

Fix

iPF700/iPF800/iPF8000 Series

T14 How to unlock the carriage (without having to remove the cover) iPF5000 Series

Switch on the printer with the top cover open detection sensor disabled

18 to 28 seconds after the printer is switched on

iPF800 Series

iPF700 Series

Unplug the printer when the carriage has moved to about the middle after being unlocked

Choose Main Menu → Maintenance → Replace rail cleaner → Yes

iPF8000 Series

5-19

Check and close the top cover

Troubleshooting Guide

T15 Recommended head adjustment procedure * Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head height to “Low” and perform the adjustment. Perform automatic head adjustment in User mode (details)

iPF5000 Series iPF700 Series

Reset the head height to “Automatic”

Adjust the head inclination

iPF800 Series V1.23 or later (CR_REG factory-executed)

iPF8000 Series

Check the firmware version number V1.20 or earlier

Upgrade to the latest version

Load photo glossy paper in the maximum size that can be loaded and execute CR_REG (*)

* Choose Service Mode → Adjust → CR_REG → EXECUTE → YES and click OK.

T16 Recommended band adjustment procedure Check no unusual loads are placed on paper feeding and rewinding

Choose Main Menu → Print Adjustment → Automatic Band Adjustment → Standard Adjustment → Yes

Is any print error detected by running Nozzle Check Print in User mode?

With non-recommended paper, perform Detailed Adjustment.

2F2F

Abnormal

Non-Discharge Error

Normal Perform Band Fine Adjustment Abnormal For the iPF700/iPF800 Series, perform Head Inclination Adjustment Abnormal

The problem could be remedied by selecting “Perform automatic head adjustment with the head height being lowered” or “Print in an upper print mode”

Band Fine Adjustment procedure ① Print the data in error. ② When printing has started, press the Online button to pause the printing. ③ Press the Menu button to open the Now Printing menu. ④ Select Band Fine Adjustment using the ↑ and ↓ buttons. ⑤ Choose a numeric value using the ↑ and ↓ buttons (between -5 and +5). ⑥ Press the Online button to resume the printing and confirm the image. ⑦ If the problem persists, repeat steps ② to ⑤.

Set the type and size of the paper to be used for adjustment to equal those of the paper used for actual printing. To apply the result of paper feed adjustment to printing, it is necessary to set [Paper Feed Adjustment] to [Prioritize Band Joint] beforehand. With [Paper Feed Adjustment] set to [Automatic], the result of adjustment would be applied to printing only if [Prioritized Image Quality] is set to [Photographs and Illustrations] or [Office Documents] in the printer driver.

5-20

Chapter 5 Fault Isolation Tool Collection

T17 Electrical discharge fault isolation tool Check flat cable ③a for proper connection to the main controller

Abnormal

Reinsert the connector

Confirm that the connector is locked, and is not interted slantwise.

Normal

With the printer switched off, do the following: - Clean head contact pin ⑦. - Clean head contact pin ⑦ with a blower. - Remove and reinsert the head (three times). * After unlocking the carriage in T14, pull it out and then remove and reinsert the head.

iPF5000 Series

[Continuity check] Check for a disconnection between flat cable ③a and contact pin ⑦

Abnormal

T18

iPF700 Series

Normal

Flow 1

Replace the carriage unit (*1) Replace the carriage unit (*2)

Replace the carriage relay PCB

The iPF700 does not allow continuity checking between ③a and ⑦ (because such checking requires the intervention of the IC on the carriage relay PCB)

Flow 2

iPF800/iPF8000 Series

Flow 1

Replace the main controller

Flow 2

Check flat cables ③b and ⑤a for proper connection to carriage relay PCB ④ (contact check)

Replace the printhead

Replace the carriage unit

[Continuity check] Check for a disconnection between a and b of flat cable (long) ③

T18

Replace flat cable (long) ③

Normal

[Continuity check] Check for a disconnection between flat cable ③a and contact pin ⑦

T18

Disconnected

Abnormal

Normal

Flow 1

Replace the carriage relay PCB Replace the carriage unit (*2)

*1 The flexible cable (long) and the head relay PCB take long to replace (to be replaced as a unit). *2 The flexible cable (short) and the head relay PCB take long to replace (to be replaced as a unit).

5-21

Troubleshooting Guide

Electrical System Block Diagram ① Power PCB

③Flat cable (long)

⑥Carriage PCB

a

b

⑦Contact pin ②Main controller

⑧Printhead

iPF5000 Series Carriage Unit

③Flat cable (long)

①Power PCB

④Carriage relay PCB ⑤Flat cable (short) ⑥Head relay PCB

a

b

a

b

⑦Contact pin ②Main controller

⑧Printhead

iPF800/iPF8000 Series Carriage Unit

iPF700 Series Carriage Unit

5-22

Chapter 5 Fault Isolation Tool Collection

■iPF5000 Series PCB layout メインコントローラ Main controller

電源基板 Power PCB メンテナンスカートリッジ中継基板 Maintenance cartridge relay PCB

ロール紙ユニット基板 Roll media unit PCB

Carriage PCB キャリッジ基板

操作パネル基板 Operation panel PCB

■iPF700 Series PCB layout Carriage relay PCB キャリッジ中継基板 Power PCB 電源基板

HDD HDD Main controller メインコントローラ

Operation panel PCB 操作パネル基板

Head relay PCB ヘッド中継基板

Maintenance cartridge relay PCB メンテナンスカートリッジ中継基板

5-23

Troubleshooting Guide

■iPF800 Series PCB layout Head relay PCB ヘッド中継基板 キャリッジ中継基板 Carriage relay PCB 下段ロール紙ユニット中継基板 Lower roll media unit relay PCB

操作パネル基板 Operation panel PCB

下段ロール紙ユニット基板 Lower roll media unit PCB

Power PCB 電源基板

メインコントローラ Main controller

HDD HDD

■iPF800 Series PCB layout 電源基板 Power PCB

メインコントローラ Main controller ヘッド中継基板 Head relay PCB

キャリッジ中継基板 Carriage relay PCB

HDD HDD Take-up relay PCB 巻き取り中継基板

巻き取り基板 Take-up PCB

5-24

Operation panel PCB 操作パネル基板

Chapter 5 Fault Isolation Tool Collection

T18 Flat Cable Fault Isolation Tool

Example 1: 0.5 mm-pitch flat cable disconnection check

CR2032

1. Connect flat cables 3a and 3b under test to connectors J02 and J01 of the flat cable checker, respectively. 2. Load a battery into the flat cable checker for the flat cable connected to connector J01. 3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at this time, go to 4. If the red LED turns on, there is a full disconnection. 4. Touching the flat cable under test by hand, check to see if the LED turns from green to red. If a disconnection occurs momentarily, the LED will turn red, pointing to a partial disconnection.

J01

J02

Example 2: 1 mm-pitch flat cable disconnection check 1. Connect flat cables 3a and 3b under test to connectors J1002 and J1001 of the flat cable checker, respectively. 2. Load a battery into the flat cable checker for the flat cable connected to connector J1001. 3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at this time, go to 4. If the red LED turns on, there is a full disconnection. 4. Touching the flat cable under test by hand, check to see if the LED turns from green to red. If a disconnection occurs momentarily, the LED will turn red, pointing to a partial disconnection.

J03

J1001

J1002

■Sample connection Flat cable checker

Flat cable checker

* No battery is required for a PCB having its flat cable connected to J02.

Button battery CR2032

J01 J02

a

b ③Flat cable (long)

④Carriage relay PCB

②Main controller

《Supplement information》 In the example above, how the tool works on occurrence of a fine disconnection in the flat cable is explained. If a complete disconnection occurs, the LED will light red from the beginning or it will turn red after SW2 is pressed.

5-25

Troubleshooting Guide

Example 3: Main controller and head contact pin continuity check 1. 2. 3. 4.

Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation. Connect flat cable ③a under test to connector J02 of the flat cable checker. Connect the ― terminal of the tester to any grounding terminal (GND as shown below). Chips (A through F) have a specific color to control each and also have six contacts each. Check all these contacts for continuity. 5. With the E-chip, for example, apply the + terminal of the tester to the contact at position E shown below to check for continuity. (An example of making a continuity check on E-chip signals is shown below.)

■Nozzle check print and chip layout (Double-head model example）

A

B

C

D

E

F

A

B

C

D

E

Left head

Right head

F

Layout of head contact pins exposed with the head removed

A B

A

C

B A

C

B GND

GND

F

B GND

GND

GND

F C

A

D

C

A

B A

C

B

D D

C

E

E E

D

F E※

D

E F F

E GND

F

D GND

GND

GND

GND

*Inaccessible for checking on the iPF5000 Series.

5-26

Tester

Chapter 5 Fault Isolation Tool Collection

T19 Special Mode for Servicing 1. Service Mode Service mode is used to set up the main unit and check its operations. Its functions include: ・View and print Print Inf ・Print nozzle check patterns with the non-discharging nozzle backup feature turned off ・Clear error logs ・Check sensor operation (I/O displays)

(1) Invoke and exit service mode Switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously. To exit service mode, switch off the printer, then back on. ※ The printer, when started in service mode, comes up with the startup error check disabled. When the repairs are complete, be sure to start the printer in normal mode to check its operations.

(2）Print Print Inf Collect information to aid in fault isolation from error logs, etc. in the main unit. 【SERVICE MODE ＞

DISPLAY ＞

PRINT INF

＞ YES】

(3) Nozzle Check Print To isolate faults, print nozzle check patterns with the non-discharging nozzle backup function turned off. 【SERVICE MODE ＞

ADJUST

＞

PRINT PATTERN ＞ NOZZLE 1】

(4) Clear error logs Clear those serviceman calls that are prefixed with E (in the event of inability to start the printer). Having fixed the errors, simply start the printer in service mode to let the calls cleared.

(5) I/O displays I/O displays designate the status of the port I/O signal of each sensor or switch as “0” or “1.” 【SERVICE MODE ＞

I/O DISPLAY ＞

I/O DISPLAY 1】

【SERVICE MODE ＞

I/O DISPLAY ＞

I/O DISPLAY 2】

Display

Explanation

I/O DISPLAY 1 ００００００００００００００００ ↑ ①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯

Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)

I/O DISPLAY 2 ００００００００００００００００ ↑ ①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯

Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)

5-27

Troubleshooting Guide

I/O DISPLAY 1

Display position ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪ ⑫ ⑬ ⑭ ⑮ ⑯

I/O DISPLAY 2

Display position ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪

Explanation Pump cam sensor Ink valve open/close sensor R Ink valve cam sensor L Ink valve cam sensor R Spur cam sensor Lift cam sensor LF roller HP sensor Top cover sensor Carriage cover sensor Tank cover sensor R Tank cover sensor L LF_PE sensor Cassette paper detection sensor Cassette detection sensor Prefed paper detection sensor Cassette cam sensor

0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Cover open, 1: Cover closed 0: Cover open, 1: Cover closed 0: Cover open, 1: Cover closed 0: Cover open, 1: Cover closed 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off

Explanation Roll path sensor Roll cam sensor Cutter lift sensor Cutter right edge sensor Cutter left edge sensor Carriage HP sensor/Lift cam sensor Pressure release sensor Paper sensor Roll Paper rotation detection sensor Roll unit detection Cutter unit detection

⑫

Paper take-up unit mount detection

⑬ ⑭ ⑮ ⑯

Paper take-up unit sensor Ink valve open/close sensor L Not used Not used

0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Pressure release, 1: Pressure 0: Paper not available, 1: Paper available 0: Sensor on, 1: Sensor off 0: Roll Paper unit not available, 1: Roll Paper unit available 0: Cutter unit not available, 1: Cutter unit available 0: Paper take-up unit not available, 1: Paper take-up unit available 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off

2.PCB Replacement Mode PCB Replacement mode is used to replace the main controller or maintenance cartridge relay PCB. At PCB replacement, be sure to have the latest release of firmware transferred to the printer in download mode to keep the firmware consistent.

(1) Invoke and exit PCB Replacement Mode Switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously. (This is the same way as you invoke Service Mode.) To exit Replacement Mode, switch off the printer, then back on.

5-28

Chapter 5 Fault Isolation Tool Collection

(2) Using PCB Replacement Mode ① Start in PCB Replacement Mode. The message “REPLACE MODE

/

CPU BOARD” appears on the display.

②Select the board you want to replace with the < and > buttons and press the [OK] button. CPU BOARD:

Select if the main PCB has been replaced.

MC BOARD:

Select if the maintenance cartridge relay PCB has been replaced.

③When the message “Turn off printer.” appears to signify the completion of restore, switch off the printer to exit PCB Replacement Mode.

3.Download Mode Use Download Mode to transfer (download) firmware from the PC to the printer when the printer does not start normally or when it is necessary to replace the main controller. Switch on the printer while pressing the [Paper Source] button and the [Stop] button simultaneously. To exit Download Mode, switch off the printer, then back on. Use the service tool “L Printer Service Tool” to upgrade the firmware. For the latest release of the firmware see Technician Information.

5-29

Troubleshooting Guide

T20 Cleaning operation 1. Manual cleaning 1-1. Cleaning A (Normal suction) The kind of suction in which the purge pump is driven, with the ink supply valve open, to ready the nozzle conditions ※About 1 to 2 g of ink is consumed for each color per head. 1-2. Cleaning B (Normal suction, high) The purge pump is driven, with the ink supply valve open, to heighten the internal negative pressure, when the valve is released to let the ink infiltrate the head at once, thereby eliminating the air accumulated in the liquid chamber in the filter under the head. ※About 5 to 7 g of ink is consumed for each color per head.

2. Automatic Cleaning 2-1. Initial Filling The ink tube and head are filled with ink at installation. Initial filling is similar in the principle of cleaning operation to Cleaning B. ※The longer the tube is, the more ink is consumed. ※About 15 to 25 g of ink is consumed for each color per head. (17- and 24-inch model), when compared with about 45 to 55 g (36-, 44- and 60-inch models). 2-2. Timed Suction 1 (Turned on automatically 168 to 720 hours after capping; normal suction) Timed Suction 1 is similar in the principle of cleaning operation to Cleaning B. ※About, 5 to 7 g of ink is consumed for each color per head. 2-3. Timed Suction 2 (Turned on automatically 960 hours after capping: liquid level adjustment) Timed Suction 2 is similar in the principle of cleaning operation to two iterative cycles of Cleaning B. ※About 10 to 14 g of ink is consumed for each color per head. 2-4. Head Replacement (Draining the head you want to replace and fill the new head with ink) ※About 17 g of ink is consumed for each color per head.

5-30

Chapter 6 Miscellaneous Information

Chapter 6 Miscellaneous Information

1. How to interpret Print Inf ※Print Inf is updated each time the printer is switched on and off. Canon imagePROGRAF iPF700 PRINT INF Firm:01.31 Boot:01.01 MIT:2.16 S/N:ACY00535 SYSTEM TYPE:ACY00535 36 0 TMP:28 SIZE_LF: 0.0 SIZE_CR: 914.7 HEAD S/N:483B0000 HEAD LOT:166K23B0 INK C :32 M :2 Y :27 MBK :19 MBK2:19 BK :19 WARNING 01:01800500-1010 02:01800500-1010 03:01810102-1002 04:01810102-1002 06:01061000-1021 07:01810102-1002 08:01810102-1002 09:01810102-1002 11:01061000-1021 12:01800500-1010 13:01800500-1010 14:01800500-1010 16:01810106-1006 17:01810106-1006 18:01810106-1006 19:01810106-1006 ERROR 01:03031000-2F38 02:03016000-2010 03:03810206-2596 04:03810206-2586 06:03810206-2586 07:03810106-2507 08:03810106-2507 09:03810106-2507 11:03060A00-2E1B 12:03016000-2010 13:03060A00-2E1B 14:03016000-2010 16:03060A00-2E1B 17:03063000-2E08 18:03063000-2E08 19:03010000-200D INK CHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0

Device address/model (36-inch machine)/LF type (0: old/1: new)/ambient temperature/present paper size Head serial number and lot number Number of days elapsed since ink tanks were mounted

05:01061000-1021 10:01810102-1002 15:01800500-1010 20:01810106-1006

Warning and error histories (latest 20 occurrences)

05:03810206-2586 10:03063000-2E08 15:03063000-2E08 20:03010000-200D Remaining ink detection OFF execution history Cumulative print counts (roll paper/manually fed paper/cassettes*) * On cassette models only (all counts measured in terms of A4 sheets).

COUNTER PRINTER LIFE TTL:22505 LIFE ROLL:22502 LIFE CUTSHEET:3 LIFE A:11440 B:9815 C:992 D:258 E:0 F:0

Cumulative print counts in environments A to F (all counts measured in terms of A4 sheets)

POWER ON:2019 CUTTER:1531 WIPE:1163 W-INK:33%

Cumulative power-on time (h)/number of times of cutter operation/number of times of wiping/remaining MTC

CARRIAGE PRINT:261 DRIVE:44 CR COUNT:119067 CR DIST.:494227 PRINT COUNT:3102 PURGE CLN-A : 1:45 2:1 3:1 6:15 7:1 10:0 11:10 15:0 16:124 17:0 TTL:197 CLN-M : 1:8 4:2 5:0 6:10 TTL:20

CLEAR INK CONSUME:0 CUTTER EXC.:0 MTC EXC.:0 HEAD EXC.:0 UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0 UNIT M EXC.:0 FACTORY CNT.:1 EXCHANGE CUTTER EXC.:9 MTC EXC.:4 HEAD EXC.:6 BOARD EXC.(M/B):0 UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0 UNIT M EXC.:0 DETAIL-CNT MOVE PRINTER : 0 MEDIACONFIG-CNT : 5 N-INKCHK : C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0

6-1

Cumulative print time (h)/cumulative CR drive time (h)/ cumulative CR scan count (scans)/cumulative CR scan distance (reading x 210 mm)/cumulative capping count Cleaning count (A: automatic/M: manual) 1: Normal suction (equivalent to Cleaning A) 2: Ink level adjustment 3: Initial filling 4: Ink drainage on head replacement 5: Ink drainage on shipping 6: Normal suction (high) (equivalent to Cleaning B) 7: Aging 8: Flushing 10. Ink filling on secondary shipping 11: Ink filling after head replacement 15: Dot count low suction 16: Precipitated ink agitation 17: Low suction Clear counts Ink interval usages/cutter replacement count/MC replacement count/head (R) replacement count/head (L) replacement count (F-models)/replacement counts by unit (A to V) Factory mode usage count Replacement counts Cutter replacement count/maintenance cartridge replacement count/head replacement count/PCB replacement count/replacement counts y unit (A to V) Secondary shipping count MCT media registration count Refill ink loading history 0: No loading history/1: Loading history exists

Troubleshooting Guide

INK-USE1 INK C TTL NINK C TTL INK-USE2 INK C TTL NINK C TTL INK-EXC INK C TTL NINK C TTL

MEDIA 1 NAME TTL ROLL CUTSHEET MEDIA 3 NAME TTL ROLL CUTSHEET MEDIA 5 NAME TTL ROLL CUTSHEET MEDIA 7 NAME TTL ROLL CUTSHEET

Cumulative usage ink usage (INK: genuine ink, NINK: refill ink)

:651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml :4046.6ml :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml :0.0ml Ink interval usage (INK: genuine ink, NINK: refill ink) :651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml :4046.6ml :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml :0.0ml Ink replacement count (INK: genuine ink, NINK: refill ink)

:27 M :25 Y :19 MBK :31 MBK2:25 BK :22 :149 :0 M :0 Y :0 MBK :0 MBK2:0 BK :0 :0

:Plain Paper : 669.0 m2 : 668.9 m2 : 0.1 m2 :Coated Paper : 22.8 m2 : 22.8 m2 : 0.0 m2

7201.5 7200.1 1.3

245.7 245.7 0.0

:HW SemiGl Photo : 4.1 m2 : 4.1 m2 : 0.0 m2

44.3 44.3 0.0

:Semi-Gl Photo : 1.5 m2 : 1.5 m2 : 0.0 m2

16.7 16.7 0.0

MEDIA SIZE1 ROLL P-SQ/P-CNT 36-44: 1213.4 24-36: 112.1 17-24: 77.9 -17 : 0.0 MEDIA SIZE2 ROLL D-SQ/D-CNT 36-44: 1230.8 24-36: 132.2 17-24: 85.2 -17 : 0.0 MEDIA SIZE1 CUT P-SQ/P-CNT 36-44: 0.0 24-36: 0.0 17-24: 0.0 -17 : 0.1 MEDIA SIZE2 CUT D-SQ/D-CNT 36-44: 0.0 24-36: 0.0 17-24: 0.0 -17 : 0.1

MEDIA 2 NAME :HW Coated sq.f TTL : 55.6 m2 sq.f ROLL : 55.6 m2 sq.f CUTSHEET : 0.0 m2 MEDIA 4 NAME :Syn. Paper sq.f TTL : 7.7 m2 sq.f ROLL : 7.7 m2 sq.f CUTSHEET : 0.0 m2 MEDIA 6 NAME :Glossy Photo sq.f TTL : 1.6 m2 sq.f ROLL : 1.5 m2 sq.f CUTSHEET : 0.0 m2 MEDIA OTHER NAME :OTHER sq.f TTL : 4.0 m2 sq.f ROLL : 4.0 m2 sq.f CUTSHEET : 0.0 m2

m2 m2 m2 m2

13061.0 1207.0 838.5 0.0

sq.f sq.f sq.f sq.f

19455 1798 1249 0

m2 m2 m2 m2

13248.9 1423.2 917.7 0.0

sq.f sq.f sq.f sq.f

19735 2120 1367 0

m2 m2 m2 m2

0.0 0.0 0.0 2.0

sq.f sq.f sq.f sq.f

0 0 0 3

m2 m2 m2 m2

0.0 0.0 0.0 2.0

sq.f sq.f sq.f sq.f

0 0 0 3

6-2

599.5 sq.f 599.5 sq.f 0.0 sq.f

83.9 sq.f 83.9 sq.f 0.0 sq.f

MEDIA1 to 7: Names of the seven media having the largest print areas MEDIA OTHER: Information about the areas used by other media TTL: Cumulative area ROLL: Cumulative roll media area CUTSHEET: Cumulative cut sheet area or cassette paper area

17.4 sq.f 16.7 sq.f 0.6 sq.f

43.6 sq.f 43.6 sq.f 0.0 sq.f Print areas by physical size (roll paper) A4 sheet equivalents Print areas by data size (roll paper) *Not functional at present.

Print areas by physical size (cut sheets)

Print areas by data size (cut sheets) *Not functional at present.

Chapter 6 Miscellaneous Information HEAD HEAD DOT （b）CNT.1

Cカウンタ情報 :26747 M :28070 Y MBK :33077 MBK2:33090 BK ■定期交換部品／消耗部品のカウンタ（iPF700 の例） TTL:171152 HEAD DOT CNT.2 C :68870 M :67817 Y MBK :87470 MBK2:87533 BK TTL:429867

PARTS COUNTER ① COUNTER A : OK PARTS A1 : PARTS A2 : COUNTER D : OK PARTS D1 : PARTS D2 : PARTS D3 : COUNTER F : OK PARTS F1 : COUNTER H : OK PARTS H1 : COUNTER K : OK PARTS K1 : COUNTER M : OK PARTS M1 :

:35399 :14766

Current head dot count

:78644 :39530

Cumulative head dot count

②

703

③

66.5 3.0 703 494227 429867 390 703 119067 703 3507 703 155 703 44

④

⑤

⑥

428.6 233.3

15% 1%

66.5 3.0

11333333 14100000 4550

4% 3% 8%

494227 429867 390

3740000

3%

119067

50000

7%

3507

6000

2%

155

1500

2%

44

① Status indication corresponding to Status counts (OK, W1, W2, E) ② Number of days elapsed after setting ③ Count ④ Durability value (equivalent to a threshold that determines W2/E) ⑤ Usage ratio (count ratio to the durability value) ⑥ Cumulative count COUNTER A: Waste ink absorber Count (dot count mL) D1: CR bearing Count (reading ×210 mm) D2: Encoder sensor Count (Total ink discharge rate in multiples of one million dots) D3: Carriage height changing cam Count (rotation count) F1: Ink supply system (tube, flexible cable) Count (CR scan count) H1: Purge unit Count (controller cam rotation count) K1: Non-discharge unit Count (non-discharge operation count) M1: CR motor Count (CR drive time h)

Ink saving mode ON/OFF indication ON indicates either Normal or Low. The value indicates a rush count.

PV AUTO JUDGE : ON(NORMAL) , 1

■Periodically replaced/consumable parts counter (iPF8000 example) PARTS COUNTER COUNTER A : OK PARTS A1 : PARTS A3 : PARTS A4 : PARTS A5 : PARTS A6 : COUNTER D : OK PARTS D1 : PARTS D2 : PARTS D3 : PARTS D4 : COUNTER H : OK PARTS H1 : COUNTER K : OK PARTS K1 : COUNTER M : OK PARTS M1 : COUNTER P : OK PARTS P1 : COUNTER V : OK PARTS V1 :

682 9.7 26.8 1.5 0.4 65.9 682 1068174 800422 3242 247999 682 4691 682 178 682 91 682 19869 682 9.6

3028.6 890.5 890.5 651.4 666.7

0% 3% 0% 0% 9%

9.7 26.8 1.5 0.4 65.9

33333333 48000000 60000 7360000

3% 1% 5% 3%

1068174 800422 3242 247999

50000

9%

4691

50000

0%

178

3400

2%

91

285714

6%

19869

2706.7

0%

9.6

6-3

D4: Tube unit Count (CR scan count) D5: Multisensor ※ iPF9100/9000S/8100/8000S/820/810/ 6200/6100/610/605/5100/510 Count (Total ink discharge rate in multiples of one million dots) P1: LF adjustment Count (feeding direction: reading x 210 mm) V1: Mist collection duct Count (dot count mL)

Troubleshooting Guide

■Periodically replaced/consumable parts counter (iPF5000 example) PARTS COUNTER COUNTER A : OK PARTS A1 : COUNTER B : OK PARTS B1 : COUNTER D : OK PARTS D1 : PARTS D2 : PARTS D3 : PARTS D4 : COUNTER F : OK PARTS F1 : COUNTER H : OK PARTS H1 : COUNTER L : OK PARTS L1 : COUNTER P : OK PARTS P1 : COUNTER Q : OK PARTS Q1 : COUNTER R : OK PARTS R1 : COUNTER V : OK PARTS V1 :

796 0.0

36.1

0%

0.0

0.0

48.3

0%

0.0

13028571 6700000 16500000 60000

1% 1% 0% 7%

179143 97344 158057 4733

4000000

2%

97344

50000

5%

2586

12500

0%

111

750

0%

6

27500

5%

1572

27500

6%

1697

15.2

0%

0.0

796 179143 97344 158057 4733 796 97344 796 2586 796 111 796 6 796 1572 796 1697 796 0.0

■Other display items (iPF8000S example） Calibration History (Last 20times) Date Action Media 1: 2008/08/18 0 2: 2008/08/06 0 3: 2008/08/04 2 Glossy Photo

Calibration history (iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only) Up to 20 cycles printed (or as many as there are histories if less than 20 cycles) Date/Action/Media/Temp/Humid

Temp[C]/Humid[%]

25/ 57

(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only) If the multisensor has been replaced, the new unit version prints in the Media field (00/01). The contents of the first 32 bytes of EEPROM also print. Unit Ver/DATA

Multi Sensor Unit Ver : 01 DATA : 02 55 20 07 05 08 16 25 01 00 00 00 00 00 00 00 20 81 dc 01 02 81 a8 01 02 81 7c 01 02 01 03 00 CR REG C2 15 8 3 BK 12 8 5 C -6 -3 -2

B1: Platen duct Count (dot count mL) L1: Non-discharging unit Count (non-discharge count) Q1: Cassette pickup roller Count (Cassette pickup count) R1: Spur lift cam Count (Total paper feed count) V1: Mist collection system Count (dot count mL)

796

CR REG adjustment values (iPF8000/8000 Series only) iPF8000S, iPF9000S: C2/BK/C iPF8000, iPF9000： B/M/Y ※All values appear as 0 if CR_REG is yet to be executed.

9 9 1

5 10 0

2 11 -2

1 12 -4

-1 12 -4

-2 12 -4

-3 11 -3

-2 10 -1

-2 9 2

0 8 0

2 7

4 6

5 5

7 5

7 4

9 9 4

7 10 2

5 11 1

4 11 -1

3 12 -2

2 11 -2

1 11 -1

1 10 0

2 9 3

3 8 0

4 7

5 7

6 6

7 6

7 5

-5 -3 -2

-4 -3 -2

-4 -4 -1

-4 -4 -1

-3 -4 -1

-2 -4 -1

-2 -4 0

-1 -4 0

-1 -4 0

-1 -4 0

-2 -3

-2 -3

-3 -3

-3 -3

-3 -2

6-4

Chapter 6 Miscellaneous Information

2. Upgrading Firmware (1) Upgrading method In most situation, the firmware can be upgraded by using imagePROGRAF Firmware Update Tool (hereinafter “FUT”). FUT is a firmware and installer package, allowing you to only upgrade the preinstalled version of firmware in the FUT. The firmware can also be upgraded using L Printer Service tool. It may be downgraded as well. ※ Upgrading by FUT won’t work on the printer when the main unit is in error, in which case use L Printer Service Tool to upgrade the firmware.

(2) Upgrading using FUT (Firmware Update Tool) Download the latest release of firmware (FUT) from the software download page at the Canon Web site. Unzip the compressed file downloaded and click “setup.exe” in the resultant folder. As the window shown below opens, start the FUT setup process. Once FUT is set up, proceed to upgrade the firmware as directed by FUT.

(3) Upgrading using L Printer Service Tool 1) Install L Printer Service Tool on the PC. 2) Identify the firmware version and copy the firmware to a specified folder on the tooling PC. (Default destination directory: C: \Program Files\L Printer Service Tool\Data） 3) Start the printer in Download Mode. 4) Launch L Printer Service Tool. 5) Connect to the printer, choose the firmware you want to upgrade from L Printer Service Tool and click [Transfer Firmware] to start a transfer. 6) When the transfer completes, switch off the printer to restart it.

(4) Relationship with MCT (imagePROGRAF Media Configuration Tool) imagePROGRAF Media Configuration Tool for x64 (hereinafter “MCT”） manages the media list saved as printer internal data. At setup installation, MCT will install la country-specific media list automatically on the main unit MCT is available from the Canon Website as an independent utility program. Download MCT to register paper types with your printer and associated software to your preference. ※ Additional paper types that are registered with MCT are saved even after the firmware is upgraded, but some information may be lost. After the firmware has been upgraded, browse through Print Inf to view the MCT registration count “COUNTER＞DETAIL-CNT＞PAPERCONFIG-CNT.” If the count does not equal 0, update the paper information with MCT.

6-5

Troubleshooting Guide

3. Description of L Printer Service Tool, and How to Use It (1) What you can do with this tool View/save Print Inf and status information, and upgrade the firmware. For more details, see (3) and later sections.

(2) Installation procedure 1） 2) 3) 4) 5) 6) 7) 8) 9)

Log on to the tooling PC as an administrator and copy the L Printer Service Tool installer. Run “setup.exe” in the installer. When a dialog box appears, press the [Next] button. In the license agreement window, check the “I agree to all terms of the license agreement” radio button and press the [Next] button. When the destination folder selection dialog box appears, select a destination folder and press the [Next] button. When the installation preparation complete dialog box appears, press the [Install] button. When the Windows firewall block setting window appears, check the “Unblock” radio button and press the [Next] button. (This window may not appear depending on the version of your OS.) When the install has completed, press the [Finish] button. Add a printer. To use this tool with one these printers, perform “Add a printer”: 【Example】iPF510, iPF610, iPF700, iPF710, iPF5100, iPF6100, iPF8000, iPF9000, iPF8000S, iPF9000S ① On the Service menu, choose “Add a printer.” ② When the printer addition dialog box appears, press the [Add] button. ③ Enter the product name and firmware identification information with single-byte characters according to the table below and press the [OK] button. Model

Product Name

imagePROGRAF iPF510 imagePROGRAF iPF610 imagePROGRAF iPF700 imagePROGRAF iPF710 imagePROGRAF iPF5100 imagePROGRAF iPF6100 imagePROGRAF iPF8000 imagePROGRAF iPF9000 imagePROGRAF iPF8000S imagePROGRAF iPF9000S

iPF510 iPF610 iPF700 iPF710 iPF5100 iPF6100 iPF8000 iPF9000 iPF8000S iPF9000S

④ When the printer is added, it appears on the Printers list.

6-6

Firmware Identification Information iPF510 iPF610 iPF700 iPF710 iPF5100 iPF6100 iPF8000 iPF9000 iPF8000S iPF9000S

Chapter 6 Miscellaneous Information

(3) Viewing and saving Print Inf and status information (Download to the PC as data) ■Service Print Display Collects Print Inf information from the printer and displays it as text in a text editor. The textual information thus collected is automatically saved to a log and can be reviewed in a log window.

■Status Print Display Collects status print Inf information from the printer and displays it as text in a text editor. The textual information thus collected is automatically saved to a log and can be reviewed in a log window.

(4) Upgrading (downgrading) firmware ■Download firmware Starts a firmware download.

■Firmware specifications ・Optional directory specification (default) Firmware that can be updated is selected automatically. (The firmware can only be updated.) ・Optional file specification The optional file (firmware) specification allows the firmware to be upgraded and downgraded.

■Forced download mode Do not use Forced Download Mode in most situations. If Forced Download Mode is run inadvertently, it may happen that the main unit fails to start because the printer comes up with the firmware file check, model check and printer status check disabled. In this case, the main controller needs replacement. 6-7

Troubleshooting Guide

4. Notes on Replacing Parts (1) Replacing PCBs Do not replace the main controller PCB and the maintenance cartridge relay PCB (ROM board） simultaneously. Each PCB contains sensitive information, which is temporarily saved to the other PCB before it is replaced, and is written back to the new PCB when it is mounted. ※ To replace both PCBs, follow: the following procedures in this order: (a）Maintenance cartridge relay PCB replacement procedure (b）Main controller PCB replacement procedure

※ Having replaced the main controller PCB and the maintenance cartridge relay PCB, check that the firmware used is the latest release.

■Maintenance cartridge relay PCB (ROM board） replacement procedure 1） Switch off the printer and unplug it from the outlet. 2) Replace the maintenance cartridge relay PCB. 3) Plug the printer into the outlet and switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously (start the printer in PCB Replacement Mode).

4) Making sure that the message “Initializing” or the product appears on the display, release the buttons. (When the printer enters PCB Replacement mode, the message lamp lights.) 5) Wait until the message “REPLACE MODE” appears on the display. 6) Choose “MC BOARD” and press the [OK] button. 7) Making sure that the message “Turn off printer.” appears on the display, switch off the printer. 8) Switch on the printer. 9) Identify the firmware version and, if it is not the latest release, upgrade it.

■Main controller PCB replacement procedure 1） Switch off the printer and unplug it from the outlet. 2) Replace the main controller PCB. 3) Plug the printer into the outlet and switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously (start the printer in PCB Replacement Mode).

4) Making sure that the message “Initializing” or the product appears on the display, release the buttons. (When the printer enters PCB Replacement mode, the message lamp lights.) 5) Wait until the message “REPLACE MODE” appears on the display. 6) Choose “CPU BOARD” and press the [OK] button. 7) Making sure that the message “Turn off printer.” appears on the display, switch off the printer. 8) Switch on the printer. 9) Identify the firmware version and, if it is not the latest release, upgrade it.

(2) Periodically replaced parts (Refresh Service Kit） ■As periodically replaced parts near the end of their useful lives, the following message appears: Katakana display panel model: “W: Level 1"or “ブヒンコウカン ジュンビ” Kanji display panel model: “部品交換が近づいています.担当サービスご相談ください” ※ If a replacement required message appears, check PARTS Status in Status Print or PARTS Counter in Print Inf. ■A service call error indication appears when the parts reach the end of their useful life. ※ If an error indication appears, collect the relevant information with L Printer Service Tool and check PARTS COUNTER. SERVICE MODE > COUNTER > PARTS CNT. > COUNTER X > PARTS XX ※Parts having their PARTS COUNTER usage rates above 97% for A and V and above 90% for others are replaced. The parts counter for the part replaced needs initialization after it has been replaced. SERVICE MODE > INITIALIZE > PARTS COUNTER > PARTS XX 6-8

Chapter 6 Miscellaneous Information

5. Greasing ※ Using a flat brush or the like, spread the dedicated part grease in a uniform thin coat. ※ Be careful not to apply the grease to any part other than specified parts. A grease adhering to the wiper, cap and linear scale, in particular, could result in defective print. ※ The main rail does not require greasing. Be careful not to grease it directly. Problems, such as unusual noises, imaging failures and shorter head lives, might result. If the carriage is overloaded because it is stained by ink or as a result of any other condition, clean the rail and then move the carriage fully in both directions about 10 times. This action will allow the lubricant to transfer from the carriage shaft cleaning part to the rail.

■iPF610 example ・ Eject roller bearing/Eject roller middle bearing

・ Joint base

Molycote モリコート PG-641 PG-641 About 12 mg 約12mg

モリコート PG-641 Molycote PG-641 About 12 mg 約12mg PG-641 モリコートPG-641 Molycote 約12mg About 12 mg

Molycote PG-641 PG-641 モリコート About 6 mg 約6mg

・ Shaft cleaner/oil pad Impregnation EU-1 含浸

A2（17 ）モデルは1カ所、A1（17 ）モデルは2カ所 One position on the A2 (17”) model and two on the A1 (24”) model

Molycote PG-641 モリコート PG-641 About 12 mg 約12mg

6-9

Troubleshooting Guide

・ Separating cam gear

・ Spur cam

Molycote PG-641 About 20 mg Molycote PG-641 モリコート PG-641 About 20 mg 約20mg

・ Feeding cam Molycote PG-641 About 20 mg

・ Release lever

Molycote PG-641 About 20 mg

6-10

Chapter 6 Miscellaneous Information ・ Return lever arm

・ Pinch roller unit release shaft Five positions on the A2 (17”) model and seven the A1 (24”) model

Molycote PG-641 About 20 mg Molycote PG-641 About 12 mg

・ Paper feeding inner guides Molycote PG-641 モリコート PG-641 About 12 mg 約12mg

6-11

Troubleshooting Guide

■iPF720 example ・ Carriage assembly

・ LF roller backup assembly

Leaf spring: Permalub G2, about 12 g

ベアリング Bearing Permalub about 24 mg パーマルブG2, G2 約24mg

Cam: Permalub G2, カム： about 12 g

LFローラ LF roller

パーマルブ

LFローラ LF roller

パーマルブ Permalub G2,G2 約24mg about 24 mg

Lock pin: G2 約12g Permalub G2, about 12 g ジョイント：

Joints: Molycote PG-641, about 24 g

・ Pinch roller release cam Permalub G2, about 24 g パーマ

LF roller

LFローラ

PermalubG2 約24mg G2, about 24 mg パーマルブ

・ Pinch roller release assembly

パーマルブ G2 約24mg Permalub G2, about 24 mg

6-12

Chapter 6 Miscellaneous Information

■iPF9100 example ・ Joint base rails and ribs

・ Pinch roller release cam Rail: Molycote PG-641, about 12 mg

Pinch roller release cam (three positions x 13): Permalub G2, about 12 mg

Rib: Molycote Pg-641, about 12 mg

・ Top cover stay shaft hole/gear shaft/shaft end/gear tooth plane

・ LF roller backup/bushing/feed roller bearing LFローラベアリング： LF roller bearing: Permalub G2, about 12 mg パーマルブ G2 約12mg LF LFローラバックアップ（2カ所）： roller backup (two positions): パーマルブ Permalub G2, G2 約12mg about 12 mg

Top cover stay shaft hole: Permalub G2, about 24 mg

Top cover stay shaft end: Permalub G2, about 24 mg Top cover stay gear shaft: Permalub G2, about 24 mg

Bushing: ブッシング： Permalub G2 G2,約12mg about 12 mg パーマルブ

6-13

Top cover stay gear tooth plane: Permalub G2, about 12 mg

Troubleshooting Guide

6. Replacing the Head ①Replacing heads from the Main Menu Main Menu

Maintenance

Advantage: Low ink consumption Disadvantage: Unpredictable head reusability

Replace Heads

Automatic Head Adjustment

On a two-head model, choose either L or R.

Try on the finest grade of paper available at the customer’s site.

②Head replacement by servicepersons

Advantage: Assures head reusability (allowing faults in the heads to be analyzed) Disadvantage: Increased ink and MT cartridge consumption (about three times larger than normal)

T14

Unlock the carriage and disconnect the AC cable

Take out the head and close the head cover and the top cover

Ink filling will not occur if you mount a new head now.

Restart the printer in user mode without a head mounted

Mount a new head according to operation panel guidance

Perform automatic head adjustment with the finest grade of paper available at the customer’s site.

Initial filling and automatic head adjustment

Restart the printer in service mode and check the nozzle check pattern

③Removing and reinserting a head on carriage unit replacement Unlock the carriage and disconnect the AC cable

Advantage: Low ink consumption (unless the printer has been drained of ink)

T14

Take out the head

Replace the carriage unit Unless the printer has been drained of ink

Remount the original head and restart the printer

If the printer has been drained of ink on carriage unit replacement

Restart the printer in user mode without a head mounted (hereafter follow steps similar to ②) Mount a new head according to operation panel guidance Initial filling and automatic head adjustment Restart the printer in service mode and check the nozzle check pattern

6-14

Main controller

iPF500

QM3-0551

iPF510

QM3-0769

iPF600

QM3-0570

PCB QK1-2073

Operation panel QM3-0205

Carriage relay PCB

Head relay PCB

Purge unit

QM3-0351

―

QM3-0653

QM3-0765

Carriage unit QM3-0647

Multisensor

Multisensor reference

Non-dischar ge sensor

Ink supply unit

Linear scale

QM2-3426

QL2-1561

QM3-0529

QM3-0525

QC2-0651

QM3-0803 QM3-0649

iPF605

QC2-0652

QM3-4339

iPF610 iPF700

QM3-1301

QK1-2889

QM3-1328

QM3-1332

iPF5000

QM3-0564

QK1-2073

QM3-0206

QM2-3414

iPF5100

QM3-0758

QK1-2745

QM3-0740

QM3-0361

QM3-1333

QM3-1413

―

QM3-0654

QM3-1402

QL2-1738

QC2-2697

iPF710 iPF720 iPF810 iPF820

iPF6100

QM3-0648

QM2-3426

QM3-0783

QM3-0365

QL2-1561

QM3-0529

QM3-0554

QC2-0652

QM3-0738

QM3-0718

iPF6200

6-15

iPF6000S iPF8000

QM3-5307 QM3-0957

QK1-2889

QM3-0970

QM3-0980

QM3-0979

QM3-1004

QM3-1995

QL2-2089

QC2-4047

QM3-1016

QL2-1662

QC2-2138

7. Service parts compatible list

Model name

iPF8000S iPF8100 iPF9000

QM3-0985

QM3-0986

iPF9000S

Chapter 6 Miscellaneous Information

iPF9100

Chapter 7 Main Unit Configuration Diagrams

Chapter 7 Main Unit Configuration Diagrams

1. LFP-IJ Printer Basic Configuration Diagram

Carriage M

Ｍ

Ｓ

Ｍ LF motor

Cutter unit

Linear encoder film

Spur unit

Ｓ

LF roller

Power PCB

Flat cable

Tube

Maintenance cartridge

Non-discharge sensor

Head relay PCB

Platen fan

Carriage relay PCB

Multisensor

Printhead

iPF5000 Series only

Printhead

Platen

Ｓ

Valve

Ｍ

Main controller

Ｓ

Ｍ

Purge unit

Ｓ

Head up/down motor

Subbuffer

Ink tank

Wetting solution

Wiper

7-1

Troubleshooting Guide

■Function Description Component name Main controller Carriage relay PCB

Head relay PCB

Linear encoder film Ink tank Subbuffer (Ink supply) Valve

Lift motor

Multisensor

Platen fan Non-discharge sensor LF motor Printhead Spur Purge unit

Maintenance cartridge

Function A PCB that controls the printer as a whole. A relay PCB used to connect the carriage and the main controller with each other by a flat cable. With the iPF5000 Series, it is combined into a single assembly together with the head relay PCB described below. A PCB that relays head signals and that performs preprocessing on the multisensor signals. On the iPF5000 Series, the head relay PCB is expressed as “carriage PCB.” A film sensor slitted to generate an encoder pulse signal to calculate the head position is attached to the carriage unit. A color-specific replaceable cartridge ink tank (consumable part) Functions as an air passage to fill the ink tank with air and also as a reservoir for the reflux ink in the tube. A valve that is opened and closed to augment the internal pressure in the path of ink supply (by generating a negative pressure). In cleaning B, in which a negative pressure is produced, the valve vents the head of accumulated air. The drive motor that automatically regulates the separation between the head and paper. The iPF5000 Series uses the eccentric cam of the carriage rail to move the carriage (head) up and down together with the rail. Others rotate the cam in the carriage by way of a coupling on the main unit side to move the head up and down. A sensor that measures the head and paper separation, detects the leading edge, width and other aspects of paper, measures the density of adjustment print patterns and so on. Sucks paper to keep it from elevated. A sensor that detects non-discharging nozzles for non-discharging nozzle backup. Feeds out paper precisely (in the micron order) according to the number of print passes for each scan of the carriage. Single six-color 1-inch head (consumable part) A roller used to feed the trailing edge of cut sheet. Serrated to avoid catching ink. Mounted on the iPF5000 Series only. The purge unit recovers the printhead by fixing stuck nozzles and venting them through suction and that wipes the face with a wiper. It also contains a lock mechanism that clamps the carriage to the purge. A cartridge tank (consumable) that stores waste ink discharged from the purge unit.

7-2

Chapter 7 Main Unit Configuration Diagrams

2. Paper Paths by Series (1) iPF5000 Series

Cutter Manual feed from front (POP board)

Multisensor

S S LF_PE sensor

S

Roll paper manually fed from top

S

Prefed paper detection sensor

Paper detection sensor

Cassette pick-up

S

S

Roll paper feeding sensor

Flapper

Release

Back cover

Cassette detection sensor

7-3

Troubleshooting Guide

(2) iPF700 Series

Cutter

S

Multisensor

Cutter lower blade

S

LF_PE sensor

7-4

Chapter 7 Main Unit Configuration Diagrams

(3) iPF8000 Series

Cutter

Multisensor

Cutter lower blade

S

Roll paper feeding

S

LF_PE sensor

7-5

Troubleshooting Guide

(4) iPF800 Series

Multisensor Cutter S S

Cutter lower blade

LF_PE sensor S

Roll paper feeding Roller paper sensor

S Roll paper detection sensor

Flapper

Roll paper feeding Roller paper sensor

Feeding roller

S S

7-6

Roll paper detection sensor

※ Connecting the tooling PC into a customer’s network is prohibited as a rule. Exceptionally, if it is unavoidable to connect the PC into a customer’s network, make sure that you have the latest virus protection in place and run the OS Fix program and then gain written approval from the customer beforehand.

The following notice does not apply if this Guide and the product fail to comply with the laws and local regulations of the country in which they are used. Trademark Notice All product names or company names used in this Guide are the trademarks or registered trademarks of their respective owners.

Canon Japan Inc. L Printer Quality Assurance Center L Printer Device Development Center L Printer Development Management Center L Printer System Development Center

Canon Marketing Japan Inc. Service & Support Planning Group

ⒸCanon Inc.

,

ⒸCanon Marketing Japan Inc.

Ver.1.2

2008