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Scope of disclosure: Canon MJ accredited CE

Troubleshooting Guide

Ver. 2.0

Canon Marketing Japan Inc. Service & Support Planning Group

Canon Inc. L Printer Quality Assurance Center

Conents Chapter 1 Using This Guide ................................................................................................ 1-1 1. Using This Guide ......................................................................................................................................... 1-1 2. Model Groups .............................................................................................................................................. 1-1

Chapter 2 Trouble Database ................................................................................................2-1 1. Error Code Index ......................................................................................................................................... 2-1 2. Index of Symptoms and Imaging Failures ................................................................................................. 2-57 A. Imaging Failures .................................................................................................................................... 2-57 B. Operational Failures .............................................................................................................................. 2-58 C. Functional Failures ................................................................................................................................ 2-58 D. Cutting Failures ..................................................................................................................................... 2-58 E. Unusual Noises ...................................................................................................................................... 2-58 F. Application-Dependent ........................................................................................................................... 2-59

Chapter 3 More Sophisticated Fault Isolation Tasks .........................................................3-1 1. 2. 3. 4. 5. 6.

【2F13】AD converter external trigger output error (HW-1 fault) ............................................................... 3-1 【2F1F】Purge sensor error .......................................................................................................................... 3-2 【2F26】Carriage operation disabled ........................................................................................................... 3-4 【2F2F】Non-ejection detection error, 【2F30】Non-ejection detecting position adjustment error ................ 3-6 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error ............ 3-8 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection error, 【2405】Borderless printing disabled ................................................................................................ 3-12 7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1) ................................................... 3-14 8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2) ................................................... 3-15 9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available ......................................................... 3-16 10. 【2015】Cutting failure (Cannot cut sheet) ............................................................................................... 3-17 11. 【2F24】Cutter shift timeout error ............................................................................................................. 3-18 12. Cutting failures without error indications ................................................................................................. 3-20 13. 【403E】,【403F】Printhead abnormal temperature rises .......................................................................... 3-21 14. 【4027】Carriage lifting error .................................................................................................................... 3-22 15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks .................................................................................................................................................................... 3-24 16. Imaging Failures ② Lines, streaks and bands ...................................................................................... 3-26 17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images ........................................ 3-31 18. Imaging Failures ④ Line and character errors ...................................................................................... 3-33 19. Imaging Failures ⑤ Defective toning and color misregistration ............................................................ 3-35 20. Imaging Failures ⑥ Missing lines or images ......................................................................................... 3-37 21. Imaging Failures ⑦ Printing in a size different from the specification ................................................... 3-39 22. Imaging Failures ⑧ No printing ............................................................................................................. 3-40 23. Operational Failures ① PosterArtist won’t launch ................................................................................. 3-41 24. Operational Failures ② The main unit won’t start or the power turns off automatically (without an error occurring) .......................................................................................................................................... 3-42 25. Operational Failures ③ Cannot install ................................................................................................... 3-43

Chapter 4 Fault Isolation Tool Collection.............................................................................4-1 T01 Carriage Encoder Fault Isolation Tool ...................................................................................................... 4-1 T02 Interpreting Nozzle Check Patterns ......................................................................................................... 4-1 T03 Nozzle Check Print Fault Isolation Tool ................................................................................................... 4-3 T04 Information required to request investigation ........................................................................................... 4-6 T05 Collecting a PRN File (Windows only) ..................................................................................................... 4-7

T06 Collecting PC Detailed Information .......................................................................................................... 4-8 T07 Collecting Printer Driver Settings ........................................................................................................... 4-10 T08 Driver Function Description .................................................................................................................... 4-12 T09 Collecting Status Information ................................................................................................................. 4-13 T10 Collecting Screen Shots ......................................................................................................................... 4-14 T11 Ink Supply System Fault Isolation Tool ................................................................................................... 4-15 T12 Purge Unit Fault Isolation Tool ............................................................................................................... 4-18 T13 Carriage encoder installation fault isolation tool .................................................................................... 4-19 T14 How to unlock the carriage (without having to remove the cover) ......................................................... 4-19 T15 Recommended head adjustment procedure .......................................................................................... 4-20 T16 Recommended band adjustment procedure .......................................................................................... 4-20 T17 Electrical ejection fault isolation tool ...................................................................................................... 4-21 T18 Flat Cable Fault Isolation Tool ................................................................................................................ 4-25 T19 Special Mode for Servicing ..................................................................................................................... 4-27 T20 Cleaning operation ................................................................................................................................. 4-32

Chapter 5 Miscellaneous Information .................................................................................5-1 1. How to interpret Print Inf .............................................................................................................................. 5-1 2. Upgrading Firmware ...................................................................................................................................5-11 (1) Upgrading method .................................................................................................................................5-11 (2) Upgrading using FUT (Firmware Update Tool) ......................................................................................5-11 (3) Upgrading using L Printer Service Tool .................................................................................................5-11 (4) Relationship with MCT (imagePROGRAF Media Configuration Tool) ...................................................5-11 3. Description of L Printer Service Tool, and How to Use It .......................................................................... 5-12 (1) What you can do with this tool .............................................................................................................. 5-12 (2) Installation procedure ........................................................................................................................... 5-12 (3) Viewing and saving Print Inf and status information (Download to the PC as data) ............................ 5-13 (4) Upgrading (downgrading) firmware ...................................................................................................... 5-13 4. Notes on Replacing Parts .......................................................................................................................... 5-14 (1) Replacing PCBs .................................................................................................................................... 5-14 (2) Periodically replaced parts (Refresh Service Kit) ................................................................................. 5-14 5. Greasing .................................................................................................................................................... 5-15 6. Replacing the Head ................................................................................................................................... 5-20

Chapter 6 Main Unit Configuration Diagrams ....................................................................6-1 1. LFP-IJ Printer Basic Configuration Diagram ............................................................................................... 6-1 2. Paper Paths by Series ................................................................................................................................. 6-3 (1) iPF5000 Series ....................................................................................................................................... 6-3 (2) iPF700 Series ......................................................................................................................................... 6-4 (3) iPF8000 Series ....................................................................................................................................... 6-5 (4) iPF800 Series ......................................................................................................................................... 6-6 (5) iPF650/750 Series .................................................................................................................................. 6-7

Chapter 1 Using This Guide

Chapter 1 Using This Guide

1. Using This Guide STEP1: Find a relevant phenomenon from Chapter 2, “Trouble Database.” From operation panel displays From last 4 digits of error codes (panel display, Print Inf) From imaging (user complaint) problems From other problems (such as abnormal noise and taking too long) From software-specific problems (e.g., Microsoft Word)

STEP2: Carry out the relevant troubleshooting found in Chapter 2, “Trouble Database.”

If there are links, follow them.

If any component name or the like is unknown, see Chapter 7, “Main Unit Configuration Diagrams: Paper Paths.”

Go to Chapter 3, “More Sophisticated Fault Isolation Tasks.”

Go to Chapter 4, “Fault Isolation Tool Collection.”

2. Model Groups The iPF Series is broken down into the following groups in this Guide: Model group

iPF8000 Series iPF800 Series iPF700 Series

iPF5000 Series

Maximum paper width 60 inches 44 inches (B0 extra-sized） 44 inches (B0 extra-sized） 36 inches (A0 extra-sized） 24 inches (A1 extra-sized） 17 inches (A2 extra-sized）

Five-color dye/pigment model -

Eight-color pigment model iPF9000S iPF8000S

iPF810, iPF820

-

Twelve-color pigment model iPF9000, iPF9100 iPF8000, iPF8100 iPF8300 -

iPF700, iPF710, iPF720

-

-

iPF600, iPF605, iPF610

iPF6000S

iPF500, iPF510

-

iPF6100, iPF6200 iPF6300, iPF6350 iPF5000, iPF5100

1-1

Chapter 2 Trouble Database

Chapter 2 Indexes by Case

1. Error Code Index Code (last 4 digits)

Panel display Large LCD

-

Sheet printing is selected, but a roll is loaded.

-

Media Type not compatible with cassette. Check Media Type.

-

-

Media Check Please Cancel

Stop: Stop Printing Regular printing is selected, but a roll is loaded. Press OK, remove the roll, and load sheets. Papr Type Mismatch

-

PaprTyp Mismatch

Paper Mismatch

-

Papr Size Mismatch

-

Cannot print as specified. Lift the release lever and replace paper with A4/LTR (vertical) or larger

-

Small LCD 1

Sheet printing is selected. Press Load/Eject and load sheets.

PaprSiz Mismatch

Remedial Action Explanation/Detection sequence

Small LCD 2

Cas Cannot Feed Please Check

(★: Reference fault isolation procedure or tool)

Paper mismatch (cut sheet) Print data having a cut sheet print specification has been received with rewinder use being selected.

Printing on cut sheet is not functional with a rewinder in use.

Paper mismatch (cut sheet) Cassette pickup has been specified for paper that does not support cassette pickup.

Check the cassette pick-up setting/paper type.

Paper mismatch (cut sheet) Print data having a manual feed print specification has been received at the completion of roll paper pickup.

Check the cassette pick-up setting/paper type.

Paper mismatch (type) (1) Mismatch following the selection of any of the following menu choices: - [Warning Indication] has been selected for [Paper Mismatch Detection]. - [ON] has been selected for [Paper Error Skip]. (2) On forced printing following a mismatch resulting from the selection of the following menu option: - [Pause] has been selected for [Paper Mismatch Detection]. Paper mismatch (both type and size) (1) Mismatch following the selection of any of the following menu choices: - [Warning Indication] has been selected for [Paper Mismatch Detection]. - [ON] has been selected for [Paper Error Skip]. (2) On forced printing following a mismatch resulting from the selection of the following menu option: - [Pause] has been selected for [Paper Mismatch Detection]. Paper mismatch (size) (1) Mismatch following the selection of any of the following menu choices: - [Warning Indication] has been selected for [Paper Mismatch Detection]. - [ON] has been selected for [Paper Error Skip]. (2) On forced printing following a mismatch resulting from the selection of the following menu option: - [Pause] has been selected for [Paper Mismatch Detection]. Paper mismatch (size) When performing internal printing, paper loaded is smaller than the size specified for each print purpose.

This is a warning and allows continued printing.

This is a warning and allows continued printing.

This is a warning and allows continued printing.

Replace the paper with appropriate one.

[XXX]: appropriate paper size

Paper mismatch (cut sheet) No cassette paper has been loaded when data having a cut sheet specification is received. (Paper type /size not determined)

2-1

Load cut sheet.

Troubleshooting Guide

Panel display

Code (last 4 digits)

Large LCD

-

Sheet printing is selected.

-

Paper Pos Wrong

-

-

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

Paper mismatch (cut sheet) No cassette paper has been loaded when data having a cut sheet specification is received. (Paper type /size not determined) Invalid paper loading position Paper is invalidly positioned on the platen.

Load cut sheet.

Turn on the media take-up unit.

Printing has started with the media take-up unit setting of [Use] and with the rewinder switched off.

Media take-up unit ready.

Rewinder use has been set to [Do not use] at the start of printing when the rewinder is active.

Switch on the rewinder. *A measure for a third-party rewinder that is not connected to the main unit. ①Press the [Online] button to set the rewinder use setting to force [Use] and print. ②Press the [Stop] key to cancel printing. The message clears automatically 2 seconds later. Check the PE sensor (IO mode).

Paper Pos Wrong

Online: Print Stop: Stop Printing

End of paper feed. Cannot feed paper more.

-

Close Ink Tank Cover

Ink tank cover open while printing On a model having a subtank, the ink tank cover opened while printing. (Printing is allowed to continue.)

-

The roll feed unit is loose. Push it all the way in. Prepare for parts replacement. Call for service.

The roll unit has been pulled out during standby or printing on the lower roll paper or cut sheet A3 or less. Durable parts replacement due soon Any of the parts counters has reached warning level 1.

-

Parts replacement time has passed. Call for service.

Feed Limit..

Forced feed limit Paper being manually fed in the return direction (back-feeding) has reached the pinch roller position.

-

-

(★: Reference fault isolation procedure or tool)

Consuma bles Low Repl Consuma bles

Durable parts replacement due soon Any of the parts counters has reached warning level 2.

2-2

Go to ★2010 (P3-12).

The message clears when the ink tank cover is closed. Check the sensor (IO mode). Close the roll unit. Check the parts counter and prepare the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement.

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

1000 to 100C

Large LCD Ink Level: Check

Small LCD 1 Ink Lvl: Chk XX

Not much ink is left. Prepare to replace the ink.

1010

Remedial Action Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Ink tank near-empty (continued use allowed) The remaining volume of ink is diminishing (below the pin check level). (XX: Target color display)

①Replace the tank (continued usage allowed). ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault. (Replace the supply unit or check catching wire or connection status of harness.)

Small LCD 2

Last 2 digits of error code: 00:Bk, 01:Y, 02:M, 03:C, 04:PM, 05:PC, 06:MBk1, 07:MBk2, 08:GY, 09:PGY, 0A:R, 0B:V, 0C:GR

Problem with Printhead L/R Chk printing results

CheckPri ntout:LR

Check printed document.

Check Printout

1012

Problem with Printhead R Chk printing results

CheckPri ntout:R

1013

Problem with Printhead L Chk printing results

CheckPri ntout:L

Head non-ejection warning (Check printout/ possible to continue printing) See 280C for detection criteria.

Head R non-ejection warning (double-head model) (Check printout/ possible to continue printing) See 280C for detection criteria. Head L non-ejection warning (double-head model) (Check printout/ possible to continue printing) See 280C for detection criteria.

2-3

①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P3-6).

Troubleshooting Guide

Panel display

Code (last 4 digits)

1015

Large LCD This type of paper is not compatible with HP-GL/2.

1021

Papr Type Mismatch

1022

Papr Type Mismatch

Small LCD 1 GL2: Unsup. papr GL2: Incompati ble paper type

1030

GARO W1221

GARO W1221

1031

GARO W1222

GARO W1222

Remedial Action Explanation/Detection sequence

Small LCD 2

Press Online Starts printing

HP-GL2 error: out of the scope of paper support [Warning Indication] or [Pause] have been selected for [Paper Mismatch Detection]. The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not have a required print mode has been set.

Paper mismatch (type) With [Warning Indication] is selected for [Paper Mismatch Detection], the type of loaded paper mismatches the specified type. Or, with [Pause] is selected for [Paper Mismatch Detection], the [Online] button was pressed to execute forced printing. Paper mismatch (type) With [Warning Indication] is selected for [Paper Mismatch Detection], the type of loaded paper mismatches the specified type. Or, with [Pause] is selected for [Paper Mismatch Detection], the [Online] button was pressed to execute forced printing. (Image mode）Unknown command A character that is located within bounds of a group character or end parameter character but that is not defined as a command has been detected during Image mode command decoding. (Image mode） Invalid parameter count (no parameters) A numeric field has not been identified as being numeric during Image mode command decoding.

2-4

(★: Reference fault isolation procedure or tool)

When [Warning Indication] is selected Replace with appropriate paper. When [Pause] is selected ①Press the [Online] button to force printing. Caution) Due to use of image process table (LUT) defined for HP-GL/2 compatible paper different from the specified paper, you might have a problem in quality of image. ②Press the [Stop] button to cancel printing. Continued printing is allowed. Check driver setting. Replace with appropriate paper. Continued printing is allowed. Check driver setting. Replace with appropriate paper. ①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC).

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

1032

GARO W1223

GARO W1223

1034

GARO W1225

GARO W1225

1035

GARO W1231

GARO W1231

1036

GARO W1232

GARO W1232

1037

GARO W1233

GARO W1233

1038

GARO W1234

GARO W1234

1039

GARO W1235

GARO W1235

103A

GARO W1226

GARO W1226

1040

GL2: W0501 The memory is full.

GL2: W0501

HP/GL2 error; Insufficient memory capacity The size of drawing data exceeds the processing capacity.

1041

GL2: W0502 The parameter is out of range.

GL2:W05 02

HP/GL2 error; invalid parameter Data having an invalid number of types of parameters that follow the command has been detected. HP/GL2 error; physical coordinate check from logical coordinates Invalid coordinates are included.

1042

(Image mode） Required item missing A character out of bounds has been detected where a group or end parameter character ought to exist, during Image mode command decoding. (Image mode）Other warning A character other than has been detected right after the image mode analysis module entered Image mode or when the decoding of a single command ended. (Setup mode）Unknown command A command character string other than RESET, SET, OPCMT0 and OPCMT2 has been detected in a PJL command. (Setup mode）Invalid parameter count Too many or too few parameters have been detected during Setup mode command decoding. (Setup mode) Required item missing The exit parameter is missing in the EnterGAROMode command and the UniversalExitLanguage command used in Setup mode. (Setup mode)Data out of bounds A character string that is not defined as an environmental variable has been detected. An unknown environmental variable has been detected. A character string that is not defined as an environmental variable value has been detected. The value of an unknown environmental variable has been detected. (Setup mode) Other warning A character string other than the @PJL prefix has been detected while the analysis module was idle. (Image mode) Image processing table error No image processing table is being transmitted, a required image processing table is unavailable, or an image processing table contains a value out of bounds.

2-5

(★: Reference fault isolation procedure or tool)

①Retransmit. ②Check with a different interface choice. ③Try by printing other data. ④With RIP, print from the print driver. Supplement: If this error occurs, the print result would appear blank. ①Reduce the size of rendering data. ②Replace with HP RTL data for manipulation with On The Fly. Verify the data and fix it.

Verify the data and fix it.

Troubleshooting Guide

Panel display

Code (last 4 digits)

1043

1044

Large LCD GL2: W0504 This command is not supported.

Small LCD 1 GL2:W05 04

Remedial Action Explanation/Detection sequence

Small LCD 2

HP/GL2 error; Invalid command A command that is not defined in HP-GL/2 or HP RTL is included. HP/GL2 error; current point missing Invalid data is included. HP/GL2 error; Drawing limit Invalid coordinates are included. HP/GL2 error; replot buffer overflow Data storage buffers have run short.

(★: Reference fault isolation procedure or tool)

Verify the data and fix it.

Verify the data and fix it. 1045 Verify the data and fix it. 1047 GL2: W0903 GL2:W09 ①Reduce the size The memory is full. 04 of rendering data. ②Replace with HP RTL data for manipulation with On The Fly. 1048 GL2: W0904 GL2: HP/GL2 error; polygon buffer overflow ①Reduce the size The memory is full. W0903 The size of drawing data exceeds the of rendering processing capacity. data. ②Replace with HP RTL data for manipulation with On The Fly. * On The Fly： The method to transmit data in sequence from paper. The software that generates HP-GL/2 data has this option to specify. Select this option to save the memory usage of the printer.

2-6

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

1049 1050

Large LCD Before borderless printing, move the blue platen switch. Blue platen switch is dirty. Please clean the switch.

1051

Paper Too Small

1052

Borderless printng not possible. Check supported paper.

1053

Paper position not suitable for borderless printing.

1053

Borderless printng not possible. Check pap. pos. or spacer

1054

PaprWidth Mismatch

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

When print data with borderless printing specification has been received, platen shutter was closed. Cleaning of platen shutter is necessary. When reading the platen shutter in multisensor, borderless printing data has been received in unstable output condition. Paper mismatch (size) Size clip warning With [Warning Indication] selected for [Paper Mismatch Detection] in the menu settings, the size of paper loaded is smaller than that of specified from driver. Borderless printing not available (unsupported size) With [Warning Indication] selected for [Paper Mismatch Detection] in the menu settings, borderless printing data is received, but roll paper not supporting borderless printing has been loaded. Borderless printing not available (physical) With [Warning Indication] selected for [Paper Mismatch Detection] in the menu settings, borderless printing data is received, but roll paper loaded is more than 1mm off the predefined position for the pre-ejection opening at the counter-HP side.

Paper mismatch (size) With [Warning Indication] selected for [Paper Mismatch Detection] in the menu settings, the width of roll paper loaded and that of specified by data do not match.

2-7

(★: Reference fault isolation procedure or tool)

Open the platen shutter. Clean the platen shutter.

Continued printing allowed. Check driver settings. Replace with appropriate paper. Replace with appropriate paper.

Reload/ replace the roll paper. Go to ★2010 (P3-12)(iPF8300 series). Reload/ replace the roll paper. Check the borderless spacer. Go to ★2010 (P3-12)(iPF6300 series) Continued printing allowed. Check driver settings. Replace with appropriate paper.

Troubleshooting Guide

Panel display

Code (last 4 digits)

1056 to 1062

Large LCD

Small LCD 1

Move the blue platen switch No.XX to the right.

Remedial Action Explanation/Detection sequence

Small LCD 2

The multisensor detected that the platen shutter used for pre-ejection was closed. Detection timing: ・At paper loading ・At start of first printing (after upper cover is opened and closed, or recovery from sleep mode, or the power is turned on with paper loaded)

(★: Reference fault isolation procedure or tool)

Move the platen shutter relevant to the message to the right, to open it.

The following list shows the last 2 digits of error codes and the corresponding messages.

1100

Prepare for maint cart replacement.

1101

Replace part soon.

1400 to 140C

No ink left. Press OK and replace ink tank. Ink tank is empty. Replace the ink tank.

MTCart Full Soon

Mist Full Soon

56：No.2, 57：No.3, 58：No.459：No.5, 5A：No.6, 5B：No.75C：No.8, 5D：No.9, 5E：No.105F：No.11, 60：No.12, 61：No.1362：No.14 Maintenance cartridge near-full (continued Prepare a usage allowed) maintenance Near-full has been detected from the dot cartridge. count and the usage period (drying time).

The presence of a maintenance cartridge is detected at the following timings: ①Before printing/during printing (twice per second)/at the end of printing/ between pages ②Before a recovery operation/during a recovery operation (twice per second)/before opening of the ink supply valve ③ When the cartridge is removed and inserted following the occurrence of an error or warning. Check the parts Mist count near-full counter and Waste ink near-full has been detected from replace the target the dot count. unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. ①Replace the Ink tank empty (continued use allowed) tank. The ink tank has run out of ink, but a certain ②Failure of volume of ink is reserved in the subtank. remaining ink (The reserved volume of ink is put to use detection after the remaining ink falls below the pin system. check level.) (Replace the Displayed only on models having a subtank. supply unit (XX： Display applicable colors) /check the Last 2 digits: 00:Bk, 01:Y, 02:M, 03:C, 04:PM, bundled wires.) 05:PC, 06:MBk1, 07:MBk2, 08:GY, 09:PGY, 0A:R, 0B:V, 0C:GR

2-8

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

1410 to 141C

No ink tank loaded. Check ink tank.

200A

Paper size not detected. Press Load/Eject and reload the paper. Paper size not detected. Reload paper.

200B

200C

Paper size not detected. Press OK and reload the paper. Paper size not detected. Reload paper. Paper size not detected. Press Load/Eject and reload the paper. Paper size not detected. Reload paper. Paper size not detected. Lift the release lever and reload the paper.

Small LCD 1

Remedial Action Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Ink tank not installed (continued use allowed) The ink tank is not installed but a sufficient volume of ink is left in the subtank. Displayed only on models having a subtank. This occurs in cases such as when the ink tank cover is opened during printing, and the ink tank is removed. (XX： Displays applicable colors) Last 2 digits: 10:Bk, 11:Y, 12:M, 13:C, 14:PM, 15:PC, 16:MBk1, 17:MBk2, 18:GY, 19:PGY, 1A:R, 1B:V, 1C:GR Paper size detection failure Cannot detect the paper width (poorly positioned paper).

①Mount the tank. ②Failure of remaining ink detection system. (Replace the supply unit /check the bundled wires.)

Small LCD 2

Go to ★2010 (P3-12)

Paper Please Reload

Size Undetect ed Press ↑ Key

Paper Please Reload

Size Undetect ed Press ↑ Key Size Undetect ed Press ↑ Key

Paper size detection failure Paper is invalidly positioned on the platen.

Go to ★2010 （P3-12）

Paper size detection failure Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper). (This is the message when the release lever operation is not necessary.)

Go to ★2010 (P3-12).

Press Online Key and Reload

Paper size detection failure Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper).

Paper Please Reload

Papr Size Undetecte d

2-9

Troubleshooting Guide

Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

Remedial Action Small LCD 2

Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

200D

Paper size not detected. Press Load/Eject and reload the paper. Leading edge detection error. Lift the release lever and align leading edge with orange line. Paper size not detected. Lift the release lever and reload the paper. Paper size not detected. Reload paper.

Paper Please Reload

Size Undetect ed Press ↑ Key

Paper size detection failure Cannot detect the trailing edge of the paper. ・Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm. ・Cannot locate the trailing edge of the paper that has been found by coarse detection.

①Check to see if roll paper are not loaded in the cut sheet mode. ②Load cut sheet. Go to ★2010 (P3-12)

200E

This paper cannot be used. Check supported paper sizes.

Paper Size Please Check

Paper Too Small Press ↑ Key

Paper is too small The width and length of paper detected are shorter than the supported size (1.5% margin).

This paper cannot be used. Check supported paper sizes. Load/Eject: Change Paper

Paper Size Please Check

Paper Too Small Press ↑ Key

①Check paper conditions (soiling, tear-offs, residual paper chips, residual trimming cuts, folds)/size. ②Has the paper been fed successfully (without slippage under a load or any influence)? ③Has the LF adjustment value set correctly? ④Hasn’t the loaded paper shrunk to below its margin in the particular environment? Go to ★ 2017/2018 (P3-12)

2-10

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

200F

2010

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

This paper cannot be used. Check supported paper sizes.

Paper Size Please Check

Paper Too Large Press ↑ Key

This paper cannot be used. Check supported paper sizes. Load/Eject: Change Paper

Paper Too Large Please Check

Press Online Key and Reload

Paper loaded askew. Press Load/Eject and reload the paper.

Paper Askew Please Reload

Paper Skew Press ↑ Key

Paper loaded askew. Reload the paper.

Paper Loaded Crooked

Press Online Key and Reload

Paper loaded askew. Lift the release lever. Paper loaded askew. Lift the release lever and reload the paper.

Paper loaded askew.

Remove paper

Power On Again

Cutter Unit Fuse Blown

Paper mismatch (size) Paper is too large ・The width and length of paper detected are longer than the supported size (1.5% margin). ・Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll paper and by the size mentioned above for cut sheet. ・Cannot detect the width of paper even when the paper is fed by the size mentioned above.

Skew (skewed right) Paper is determined skewed as its edge is read by the multisensor.

(★: Reference fault isolation procedure or tool)

①Check paper conditions (soiling, tear-offs, residual paper chips, residual trimming cuts, folds)/size. ②Has the paper been fed successfully (without slippage under a load or any influence)? ③Has the LF adjustment value set correctly? ④Hasn’t the loaded paper shrunk to below its margin in the particular environment? Go to ★2010 (P3-12). Reload the paper. Go to ★2010 (P3-12).

Paper loaded askew. Press OK and reload the paper. Paper loaded askew Lift the release lever.

2014

Hardware error. Turn the power off, wait a moment, then turn on again.

Cutter unit fuse blowout error

2-11

①Replace the cutter driver PCB.

Troubleshooting Guide

Panel display

Code (last 4 digits)

2015

2016

Large LCD Cannot cut paper. Press Load/Eject and reload the paper. Cannot cut paper. Reload the paper. Cannot cut paper. Lift the release lever and reload the paper. Paper cutting failed. Lift the release lever. No sheets. Press Load/Eject and reload the paper. No sheets. Lift the release lever and reload the sheets. The paper is too small. Check paper size. Sheet removed. Lift the release lever. Paper jam. Press Load/Eject and reload the paper. Paper jam. Manually rewind roll all the way.

Remedial Action (★: Reference fault isolation procedure or tool)

Small LCD 1

Small LCD 2

Explanation/Detection sequence

Cutting Error Please Cut Papr

Press ↑ Key to Release Paper

Cutting failure/jam detected due to a cutting failure An idle cutter unit or a cutter blade that is too blunt to cut sheet has been detected by the paper leading edge detection sequence.

Go to ★2015 (P3-17). Go to ★2F24 (P3-18).

Sheets Please Load

Sheet Not Loaded

Paper loosened out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.

Reload the paper. Go to ★2E27 (P3-14).

Jam while picking up, ejecting or printing on paper (A sequence of removing jams with the pinch roller released is required) Virtually all recovery errors that could occur in connection with paper pickup are handled.

①Open and close the release lever to reload the paper. ②Remove the paper once and then refeed it. ★Go to 2E27 (P3-14)

Paper Jam Press ↑ Key Paper Jam Press ↑ Key

Paper Eject Err Remove Paper

Paper jam. Manually rewind roll all the way and press OK. Cannot feed paper Lift the release lever and reload paper. Cannot feed paper. Reload the paper. Cannot feed paper. Press Load/Eject and reload the paper.

2-12

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2017

Large LCD

Small LCD 1

Remedial Action Small LCD 2

Explanation/Detection sequence Paper (right) side detection error ①Multisensor error on light quantity adjustment ②The read reference paper edge is 5 mm or more apart from its theoretical position. ③Cannot locate the edge of reference paper.

Paper size not detected. Lift the release lever and reload the paper.

Paper Please Reload

Size Undetect ed Press ↑ Key

Paper size is undetected. Reload paper. Paper size not detected. Press Load/Eject and reload the paper. Paper size not detected. Lift the release lever. Could not detect paper size. Push release lever back, then pull out the cut sheet. Could not detect paper size. Press OK, then Insert roll paper straight into feed slot..

Papr Size Undetecte d

Press Online Key and Reload

2-13

(★: Reference fault isolation procedure or tool)

Go to ★2010 (P3-12).

Troubleshooting Guide

Panel display

Code (last 4 digits)

2018

2019

Large LCD Paper size not detected. Lift the release lever and reload the paper. Paper size not detected. Reload paper. Paper size not detected. Press Load/Eject and reload the paper. Paper size not detected. Lift release lever. Could not detect paper size. Push release lever back, then pull out the cut sheet. Could not detect paper size. Press OK, then insert roll paper straight into feed slot. Cannot cut paper. Lift the release lever and reload the paper. Cannot cut paper. Reload the paper. Paper cutting failed. Lift the release lever. Paper cutting failed. Remove the paper after cutting at the top of feed slot. Push the release lever back.

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

Papr Size Undetecte d

Press Online Key and Reload

Paper Please Reload

Size Undetect ed Press ↑ Key

(★: Reference fault isolation procedure or tool)

Paper (left) side detection error The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.

Go to ★2010 (P3-12)

Cutting failure/jam detected due to a cutting failure An idle cutter unit or a cutter blade that is too blunt to cut sheet has been detected by the paper leading edge detection sequence. Or, cutter unit home position detection was failed.

Go to ★2015 (P3-17). Go to ★2F24 (P3-18).

2-14

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

201A

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

(★: Reference fault isolation procedure or tool)

Paper not aligned with right guide. Press OK and then reload the roll paper. Paper not aligned with right guide. Push the release lever back, then reload the paper. Roll paper is not securely in contact with roll holder. Press OK, then re-attach the roll paper.

When loading cut sheet, paper (right) side detection was failed.

The error is cleared by releasing the release lever. After that, load paper to the correct position.

When loading roll paper, paper (right) side detection was failed.

201C

Paper jam Push the release lever back.

While printing, paper width was detected to have fluctuated beyond the predefined value.

201D

Paper jam Remove the paper after cutting at the top of feed slot. Push the release lever back.

While printing, paper width was detected to have fluctuated beyond the predefined value.

201E

Media Type not compatible with cassette. Check Media Type. Stop: Stop Printing

Paper is ejected automatically, and by pressing the [OK] button the error is cleared. After that, load paper to the correct position. By releasing the release lever, move to the loading sequence, and load paper to the correct position. ①Cut the paper near the feed slot, and remove the paper. ②Release the release lever, and load the paper to the correct position. Check the cassette pick-up setting/paper type.

201B

Media Check Please Cancel

Cas Cannot Feed Please Check

Paper mismatch (cut sheet) Cassette pickup has been specified for paper that does not support cassette pickup.

2-15

Troubleshooting Guide

Panel display

Code (last 4 digits)

2405

Large LCD Borderless printng not possible. Lift the release lever and reload the paper. Online: Print

2406

Bordless Printing not possible. Lift release lever and reload the paper. Bordless Printing not possible. Lift release lever and reload the paper Online: Not bordrlss Stop: Stop Printing Paper position not suitable for borderless printing Borderless printng not possible. Check roll position. Online: Print Load/Eject: Change Paper Borderless printng not possible. Check roll width and spacers. Online: Print Load/Eject: Change Paper Borderless printng not possible. Check paper size setting. Online: Print Load/Eject: Change Paper Borderless printng not possible. Check supported paper.

Remedial Action (★: Reference fault isolation procedure or tool)

Small LCD 1

Small LCD 2

Explanation/Detection sequence

Roll Paper Chk Check Width/Spc r

Borderle ss Prtng Not Possible

Invalid paper loading position (borderless printing) The position at which paper is loaded is unfit for borderless printing. Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup.

Reload the roll paper. Check spacers Go to ★2010 (P3-12).

Check Supporte d Paper.

No Borderle ss w/ This Roll Paper

Borderless print data not printable (logic) Borderless print data was received at the start of printing and one or more of the following requirements are met at the same time: ・A feeder slot other than one for roll paper has been specified in the data. ・A paper type that does not support borderless printing has been set on the data. ・Banner printing has been specified on the data at the same time. ・A paper size that does not support borderless printing has been specified in a job for which paper had already been fed.

Reset the driver and RIP.

2-16

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2407

Large LCD Borderless printng not possible. Paper stretched or shrank. Confirm usage cond. of the paper.

2408

Borderless printng not possible. Check supported paper. Bordless Printing not possible. Lift release lever and reload the paper.

2409

Paper position not suitable for borderless printing.

240A

Borderless printng not possible. Check supported paper.

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

It occurs when all of the following conditions are met at start of printing. ・Borderless printing data has been received. ・Roll paper has been loaded, and its paper width and edge position recognized at loading are within the supported range of borderless printing. ・As a result of right/left side edge detection after start of print processing, it was detected as beyond the supported range of borderless printing. At the start of borderless printing, roll paper whose size doesn’t support borderless printing has been loaded.

Invalid paper loading position (suspended job/ borderless printing) All of the following conditions were met. ・Borderless printing data has been received. ・Roll paper whose paper loading position is not suitable for borderless printing has been loaded. ・The right or left edge of roll paper is more than 1mm off the prescribed position of the pre-ejection opening. Borderless printing is not possible (suspended job/ unsupported size). All of the following conditions are met. ・Borderless printing data has been received. ・Roll paper not supporting borderless printing has been loaded.

2-17

(★: Reference fault isolation procedure or tool)

Reset /replace the roll paper. Confirm and explain usage environment.

Replace with appropriate paper.

Reload/ replace the roll paper. Go to ★2010 (P3-12).

Check the roll paper.

Troubleshooting Guide

Panel display

Code (last 4 digits)

2500 to 250C

Large LCD Ink tank is empty. Press OK and replace ink tank.

Small LCD 1

Remedial Action Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Ink tank empty (continued use not allowed) The ink tank has run out of ink. (The reserved volume of ink is put to use after the remaining ink falls below the pin check level.) (In the small LCD, the arrow ↓ points to the color in question.)

①Replace the tank. ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).

Small LCD 2

No Ink Left ↓↓↓ ↓↓↓

No ink left. Replace ink tank.

The last 2 digits signify applicable colors. 00:Bk, 01:Y, 02:M, 03:C, 04:PM, 05:PC, 06:MBk1, 07:MBk2, 08:GY, 09:PGY, 0A:R, 0B:V, 0C:GR 2510 to 251C

Ink level is unknown. Check ink level. Press Online to start printing.

Online Key Press To Print

Ink Lvl Unknow n Press Online

Replace the ink Remaining ink level unknown (continued tank. use allowed) The level of ink remaining in the tank is detected when the tank cover is closed. Consumption has exceeded the original ink capacity (mismatch detected). Refill ink may have been used. (In the small LCD, the arrow ↓ points to the color in question.) The last 2 digits signify applicable colors. 10:Bk, 11:Y, 12:M, 13:C, 14:PM, 15:PC, 16:MBk1, 17:MBk2, 18:GY, 19:PGY, 1A:R, 1B:V, 1C:GR

2520 to 252C

No ink tank loaded. Press OK and check ink tank. No ink tank loaded. Check ink tank.

Ink Tank Check XX

No Ink Tank Check Ink Tank

Ink tank not installed (continued use not allowed) On a model that is furnished with a subtank, this error is indicated if the subtank has run out of ink and the state of an ink tank not being installed is detected.

①Remove and then reinstall the tank. ②Replace the tank. ③Failure of remaining ink detection system. (Replace the supply unit /check the bundled wires.)

The last 2 digits signify applicable colors. 20:Bk, 21:Y, 22:M, 23:C, 24:PM, 25:PC, 26:MBk1, 27:MBk2, 28:GY, 29:PGY, 2A:R, 2B:V, 2C:GR

2-18

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

2540 to 254C

Ink tank error. Press OK and replace ink tank.

Ink Tank Replace BK

Remedial Action Explanation/Detection sequence

Small LCD 2 Ink Tank Error Repl. Ink Tank

Ink tank ID error The type of ink tank is wrong.

Wrong ink tank. Replace ink tank.

(★: Reference fault isolation procedure or tool)

①Replace the tank. ②Failure of remaining ink detection system. (Replace the supply unit /check the bundled wires.)

The last 2 digits signify applicable colors. 40:Bk, 41:Y, 42:M, 43:C, 44:PM, 45:PC, 46:MBk1, 47:MBk2, 48:GY, 49:PGY, 4A:R, 4B:V, 4C:GR

2560 to 256C

Wrong ink tank. Press OK and replace ink tank. Ink tank error. Press OK and replace ink tank.

Ink Tank Replace BK

Ink Tank Error Repl. Ink Tank

Ink tank EEPROM error There is an error in tank EEPROM.

①Replace the tank. ②Failure of remaining ink detection system. (Replace the supply unit /check the bundled wires.)

The last 2 digits signify applicable colors. 60:Bk, 61:Y, 62:M, 63:C, 64:PM, 65:PC, 66:MBk1, 67:MBk2, 68:GY, 69:PGY, 6A:R, 6B:V, 6C:GR 2570 to 257C

Ink insufficient. Press OK and replace ink tank.

Ink tank short on ink A suction operation was attempted, but there is not enough ink left in the tank for the operation (iPF8000 series, iPF9000 series).

①Replace the tank. ②Failure of remaining ink detection system. (Replace the supply unit /check the bundled wires.)

Reference) About 5 mL to 40 mL of ink may have been left in the tank when this warning occurs. 2580 to 258C

Ink insufficient. Press OK and replace ink tank. Ink insufficient. Replace ink tank.

Not Enough Ink ↓↓↓ ↓↓↓

Replace ink tank orOnline to prnt

Ink tank short on ink A suction operation was attempted, but there is not enough ink left in the tank for the operation. (In the small LCD, the arrow ↓ points to the color in question.)

①Replace the ink. ②Failure of remaining ink detection system. (Replace the supply unit /check the bundled wires.)

Reference) About 5 mL to 40 mL of ink may have been left in the tank when this warning occurs.

2-19

Troubleshooting Guide

Panel display

Code (last 4 digits)

2590 to 259C

Large LCD Ink insufficient. Press OK and replace ink tank. Ink insufficient. Replace ink tank.

Small LCD 1 Not Enough Ink ↓↓↓ ↓↓↓

Remedial Action Small LCD 2

Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Replace ink tank orOnline to prnt

Ink tank short on ink A print operation was attempted, but there is not enough ink left in the tank for the operation. (In the small LCD, the arrow ↓ points to the color in question.)

①Replace the ink. ②Failure of remaining ink detection system. (Replace the supply unit /check the bundled wires.)

Reference) About 5 mL to 40 mL of ink may have been left in the tank when this warning occurs.

25B7

Close the ink tank cover. Unable to detect ink level correctly

The remaining ink falls below the pin check level while ink tank cover is open.

Unable to detect ink level correctly 260E

Hardware error. 03130031-260E Turn off printer, wait, then turn on again.

260F

Gap error. Turn off printer.

2618

Hardware error. 03130031-2618

Power On Again

Gap Detect Err

Gap detection failure Carriage gap calibration has not been carried out, or gap detection is disabled by corrupt calibration data.

Power On Again

Gap Error

Gap reference plane error Request to replace an abnormal reference plane sheet (only in Service mode).

Vh voltage error

Turn off printer, wait, then turn on again.

2-20

Close the ink tank cover. Note) It doesn’t recover if the cover is open when replacing the ink tank with a valid one. ①Check to see if the multisensor reference plate (white patch for batch correction) is not soiled and perform GAP CALIB (if soiled, adjust the part after replacing it). ②Replace the multisensor and perform GAP CALIB. ③Replace the carriage unit and perform GAP CALIB. Check the multisensor reference plate (for soiling and faulty mounting). Go to Flow 1 in ★ 2010 (P3-12) Go to ⑩ (all nozzles on a single- or double-head model not discharging) in ★T03 (P4-3).

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

Remedial Action

Small LCD 1

Small LCD 2

Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

2800

No printhead Install printhead.

Printhead Please Check

No Printhea d Check Printhea d

①Check the status of the head mounted. ②Mount the long flexible cable and check the status of the cable being locked. ［X］： Double-head model : The R-head does not exist. Single-head model: The head does not exit.

2801

Printhead error Open top cover and replace the printhead.

Printhead Please Replace

Printhea d Error Replace Printhd

Printhead [X] DI correction failure

2802

Printhead error Open top cover and replace the printhead.

Printhead Please Replace

Printhea d Error Replace Printhd

Replace with a valid head. (An error has occurred but the head itself is not damaged, so communication has been maintained properly.) ［X］： Double-head model: Invalid head mounted on the R-side Single-head model: Invalid head mounted

2803

Printhead error Open top cover and replace the printhead.

Printhead Please Replace

Printhea d Error Replace Printhd

Printhead [X] EEPROM error

PHeads: wrong pos. Open top cover and check the printhead positions.

Printhead Check Printhead

2804

L/R Heads Revrsd Check Printhea ds

Printhead [X] non-existing

Replace the head.

［X］： Double-head model: R head DI correction failure Single-head model: Head DI correction failure An invalid printhead has been mounted in [X].

Replace the head.

［X］： Double-head model: R head EEPROM error Single-head model: Head EEPROM error Heads mounted in L/R opposite positions L head is mounted on R side.

2-21

Replace with a valid head. (An error has occurred but the head itself is not damaged, so communication has been maintained properly.) The L/R heads cannot be interchanged.

Troubleshooting Guide

Panel display

Code (last 4 digits)

Large LCD

Remedial Action

Small LCD 1

Small LCD 2

Explanation/Detection sequence

2807

PHeads: wrong pos. Open top cover and check the printhead positions.

Printhead Check Printhead

L/R Heads Revrsd Check Printhea ds

Head mounted in L/R opposite positions. R head is mounted on L side.

2808

No left printhead Install left printhead.

Printhead Left Chk L Printhead

No Left Printhd Chk L Printhea d

Printhead L non-existing

2809

Left printhead error Open top cover and replace the left printhead.

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Printhead L DI correction failure

280A

Left printhead error Open top cover and replace the left printhead.

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Invalid printhead L has been mounted.

280B

Left printhead error Open top cover and replace the left printhead.

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Printhead L EEPROM error

2-22

(★: Reference fault isolation procedure or tool)

Replace with a valid head. (An error has occurred but the head itself is not damaged, so communication has been maintained properly.) The L/R heads cannot be interchanged. ①Check the status of the head mounted. ②Mount the long flexible cable and check the status of the cable being locked. Replace the head.

Replace with a valid head. (An error has occurred but the head itself is not damaged, so communication has been maintained properly.) Replace the head.

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

280C 280D 280E

Large LCD PHead needs cleaning. Press Online to clear error. The printhead requires cleaning. The printhead requires cleaning. Online=Print Stop=Stop Printing Execute printhead cleaning. If this message is still displayed, replace the printhead.

Remedial Action

Small LCD 1

Small LCD 2

Printhead (R) Check Nozzles

Online Key Press To Print

Explanation/Detection sequence Head R non-ejection warning (Check printhead) Printing paused/ continued printing allowed The level of error is decided as shown in the table below, based on the number of non-ejecting nozzles per color (per chip) and the number of nozzles unable to back up. Depending on the firmware version, the specifications vary as shown in the table below.

2-23

(★: Reference fault isolation procedure or tool)

①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P3-6).

Troubleshooting Guide

■Initial firmware No. of nozzles impossible to back up

No. of non-ejecting nozzles 1 color (per chip)

more than 0, less than 100 more than 100, less than 200

200 or over

Less than 30

30 or over

----Check head

Check printout Check head Check head

■Running change firmware The specifications have been changed from the versions shown below. iPF500/600/5000/700: Ver.1.33 iPF510/610/710/8000/9000: Ver.1.36 iPF8100/9100/8000S/9000S: Ver.1.37 iPF810/820/6000S: Ver.1.03 iPF605/6200: Ver.1.02 iPF5100/6100: Ver.1.38 iPF720:Ver.1.10 You can choose A: (default setting) or B: (if you want to use automatic stop）from Service mode. No. of non-

A: (default setting ejecting nozzles 1 color (per chip)

---

more than 0, less than 320

320 or over

Head replacement No. of nozzles impossible to back up

B: (If you want to use automatic No. of nonstop) ejecting nozzles

more than 0, less than 100 more than 100, less than 320

1 color (per chip） 320 or over

less than 30 ----Replace head

30 or over Check printout Check head Replace head

■iPF650/750 series, iPF6300/6350/8300 and later model You can choose A: (default setting) or B: (if you want to use automatic stop) from User m No. of non-

A (Default setting)ejecting nozzles 1 color (per chip)

---

more than 0, less than 320

320 or over No. of nozzles impossible to back up

B (if you want to use automatic No. of nonstop) ejecting nozzles 1 color (per chip)

Check printout Check head Replace head

Error code 1010 1012 1013 280C 280D 280E 2827 2828 2829

more than 0, less than 100 more than 100, less than 320

320 or over

Applicable printhead LR or single-head model R head L head LR or single-head model R L LR or single-head model R L

2-24

less than 30 ----Replace head

30 or over Check printout Check head Replace head

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2811

2812

Large LCD Printhead error Open top cover and replace the left printhead. Wrong printhead. Open top cover and replace the printhead. Right printhead error Open top cover and replace the right printhead.

Remedial Action Explanation/Detection sequence

Small LCD 1

Small LCD 2

Printhea d Replace Printhd

Printhd Err Replac e Printhd

Incompatible printhead version

Printhea d Right Replace Printhd

Right Printhd Err Replac e Printhd

Incompatible printhead R version

2813

Left printhead error Open top cover and replace the left printhead.

Printhea d Left Replace Printhd

Left Printhd Err Replac e Printhd

Incompatible printhead L version

2816

Maintenance cartridge problem.

Maint Cartridg e Replace Cart

Maint Cart Error Replac e Cart

Maintenance cartridge EEPROM error Communication is enabled but the information is corrupted.

Maint Cartridg e Replace Cart

Maint Cart Error Replac e Cart

Maintenance cartridge ID error A maintenance cartridge for another model has been mounted.

2817

Replace the maintenance cartridge. Maintenance cartridge problem. Hold base of maint cart firmly. Keep it level during removal Maintenance cartridge problem. Replace the maintenance cartridge. Wrong maintenance cartridge. Hold base of maint cart firmly. Keep it level during removal

2-25

(★: Reference fault isolation procedure or tool)

Replace with a valid head. (An error has occurred but the head itself is not damaged, so communication has been maintained properly.) Replace with a valid head. (An error has occurred but the head itself is not damaged, so communication has been maintained properly.) Replace with a valid head. (An error has occurred but the head itself is not damaged, so communication has been maintained properly.) Replace the maintenance cartridge.

Replace the maintenance cartridge. (The maintenance cartridge was capable of normal communication when the error occurred.)

Troubleshooting Guide

Panel display

Code (last 4 digits)

2818

2819

Large LCD No maintenance cartridge. Check the maintenance cartridge. Insert new maint cart and push in fully Maintenance cartridge full.

Remedial Action Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Small LCD 1

Small LCD 2

Maint Cartridge Load Cartridge

No Maint Cart Load Cartridg e

Maintenance cartridge not found Cannot communicate, or cannot detect a maintenance cartridge.

Remove and reinstall, or replace the maintenance cartridge.

Maint Cartridge Replace Cart

Maint Cart Error Replace Cart

Maintenance cartridge full Maintenance cartridge full is detected from the dot count and the usage period (drying time).

Replace the maintenance cartridge.

Replace the maintenance cartridge. Maintenance cartridge full. Reference) The absorber may appear whitish or weigh light, Hold base of maint depending on the usage conditions. cart firmly. Keep it level during removal

The presence of a maintenance cartridge is detected at the following timings: ①Before printing/during printing (twice per second)/at the end of printing/ between pages ②Before a recovery operation/during a recovery operation (twice per second)/before opening of the ink supply valve ③When the cartridge is removed and inserted following the occurrence of an error or warning. Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

281A

Prepare for maint cart replacement.

MTCart Full Soon

281B

No MaintenanceCartri dge capacity. Replacethe maintenancecartrid ge. No MaintenanceCartrid ge capacity. Hold base of maint cart firmly. Keep it level during removal Cannot adjust printhead.

Maint Cartridge Replace Cart

2820

Press Online to clear the error and readjust printhead.

Remedial Action Explanation/Detection sequence

Small LCD 2

Maint Cart Error Replace Cart

Maintenance cartridge near-full (continued usage allowed) Near-full has been detected from the dot count and the usage period (drying time). The maintenance cartridge before cleaning does not have an enough capacity (reusable). Near-full has been detected from the dot count and the usage period (drying time).

(★: Reference fault isolation procedure or tool)

Prepare a maintenance cartridge. Replace the maintenance cartridge. The maintenance cartridge can be put to reuse after the end of cleaning.

Reference) The absorber may appear whitish or weigh light, depending on the usage conditions. Online Key and recalibrate

Printhd Adj Err Please Readjust

Head registration unadjustable The adjustment value has gone out of bounds during automatic head adjustment.

2-26

Check the nozzle check pattern and, if it is found in error, go to ★ 2F2F (P3-6). If the nozzle check pattern is found normal, go to Flow 1 in ★ 2010 (P3-12).

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2821

Large LCD Cannot adjust band. Press Online to clear the error and readjust the band.

Remedial Action Explanation/Detection sequence

Small LCD 1

Small LCD 2

Online Key and recalibrate

Band Adj Error Please Readjust

LF unadjustable A detected value has gone out of bounds while performing automatic band adjustment.

OnlineKey : Press To Clear Error

Eccent Adj Error

Eccentricity uncorrectable (which does not occur when in User mode) A detected value has gone out of bounds while making adjustment.

Cannot adjust paper feed. Press OK to clear the error and readjust printhead.

2822

Cannot adjust eccentric. Press Online to clear the error. Cannot adjust eccentric.

(★: Reference fault isolation procedure or tool)

①Adjustment is not possible with transparent/se mi-transparent paper. Replace with paper having similar substrate and perform automatic band adjustment or manual adjustment. ②Make detailed band adjustment (automatic). ③Check the nozzle check patter and, if it is found in error, go to ★2F2F (P3-6). If the nozzle check pattern is found normal, check ④ below and go to Flow 1 in ★ 2010 (P3-12). ④Initialize the system settings/paper preferences and then add additional paper and perform automatic band adjustment (detailed). If the paper preferences are initialized, all the paper setting would be reset to their factory defaults. ①Check the paper type: Replace with photo glossy paper (UF120). ②Check the paper for soiling, tear and other defects. Having run LF tuning, update the additional paper.

The presence of a maintenance cartridge is detected at the following timings: ①Before printing/during printing (twice per second)/at the end of printing/ between pages ②Before a recovery operation/during a recovery operation (twice per second)/before opening of the ink supply valve ③When the cartridge is removed and inserted following the occurrence of an error or warning.

2-27

Troubleshooting Guide

Panel display

Code (last 4 digits)

2823

2824

Large LCD Hardware error. 03010000-2823 Turn off printer, wait, then turn on again. Cannot adjust optic axis. Press Online to clear the error. Cannot adjust optic axis.

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

(★: Reference fault isolation procedure or tool)

Power On Again

Invalid Head Chk

Head check error

Go to ★2F2F (P3-6).

OnlineKe y: Press To Clear Error

Optic Axis Adj Error

Optical axis unadjustable (which does not occur when in User mode) An adjustment pattern has not been printed. The optical axis deviates from the correct position by ±3 mm or more.

Check the paper (paper type check). Run a nozzle check and, if a fault is detected, go to ★2F2F (P3-6). If no fault is detected, go to Flow 1 in ★2010 (P3-12). Check the paper.

2825

This type of media is not compatible with HP-GL/2.

Paper type not compatible with HP-GL/2 has been specified.

2826

LFNG XXX XXX XXX XXX press OK key (XXXX is a measured value.)

When executing LF unevenness auto diagnostic processing, the multisensor read value has gone outside the predefined scope (Service mode only).

2827 2828 2829

Execute printhead cleaning. If this message is still displayed, replace Printhead. Execute printhead cleaning. If this message is still displayed, replace Printhead. [Stop: Stop Printing Execute printhead cleaning. If this message is still displayed, replace Printhead . Printing stopped. [OK]

Printhead non-discharge error (Replace printhead/ continued printing not allowed) At start of printing the number of non-ejecting nozzles is more than 320 per color (1 chip). 2827: Both L and R, or single printhead model 2828: R printhead 2829: L printhead * For the detailed head non-ejection errors, see section 280C.

2-28

Check the paper. Check the multisensor. Check the multisensor in Flow 1 in ★200C. ①Execute cleaning. ②Replace printhead. If the problem persists, go to ★2F2F (P3-6）.

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

282A

CR MOTOR TUNING ERROR :PRESS OK

Carriage motor identification processing (rotation adjustment) failed (for Service mode)

282B

CR VIBRATION ERROR :PRESS OK

When processing carriage motor identification (rotation adjustment), carriage vibration has been detected (for Service mode).

282D

Left printhead error.

Printhead error detected (L head only). Displayed when an abnormal temperature rise of printhead has been detected to prompt you to restart.

2830

2901

2902

Turn off printer, wait, then turn on again. Left printhead error. Open top cover and replace the left printhead. Mail box nearly full. Delete unwanted data The mail box is nearly full. Delete unwanted jobs. Mail box full. Now printing without saving data.

(★: Reference fault isolation procedure or tool)

①Check installation of carriage or carriage belt. ②Clean the carriage main rail (Do not oil it.) ③Replace the carriage motor. ①Check installation of carriage or carriage belt. ②Clean the carriage main rail (Do not oil it.) ③Replace the carriage motor. After restarting, replace the printhead L.

Printhead error detected (L head only). Displayed when restarting after detection of error 282D to prompt you to replace printhead L.

Replace the printhead L.

The available size of the permanent area of the hard disk space has fallen to less than 1 GB.

Reorganize data.

The hard disk has run out of free space, disabling copy printing or error recovery.

Reorganize data.

2-29

Troubleshooting Guide

Panel display

Code (last 4 digits)

2905

2906

2907

2908

Large LCD Mail box full. Delete unwanted data on your computer to resume printing. Press Stop to cancel printing. The mail box is full. Delete unwanted data from your computer to continue. Mail box full. Cannot save. Delete unwanted data on your computer to resume printing. Press Stop to cancel printing. Too many jobs for mail box. Delete unwanted data from your computer to continue. Mail box full. Delete unwanted data Maximum jobs stored. Delete unwanted data. Hard disk error.

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

(★: Reference fault isolation procedure or tool)

A job save has been executed when the available size of the permanent area of the hard disk space was lost. Cancel the job.

Reorganize data.

The 101st job has been received when 100 jobs are already saved in the permanent area of the hard disk space.

Reorganize data.

100 jobs are already saved in the permanent area of the hard disk space （Warning）.

Reorganize data.

HDD format error

①Format as instructed by the on-panel message. ②Replace the HDD.

Press OK to reformat Hard disk error. Press OK to format HDD and restart the printer (Takes 40 min). This deletes all HDD data. (cannot be canceled) Hard disk error. Will format HDD and restart the printer (Takes 40 min). This deletes all HDD data (cannot be canceled)

2-30

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2909

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

HDD file error

File read error. Turn off printer, wait a while, and turn it on again. Invalid files will be deleted.

290A

2918

291A

HDD not connected. HDD was not detected at startup.

Hardware error. 03130031-290A Turn off printer, wait, then turn on again.

Roll sensor cannot detect.

Power On Again

Cassette Sensor Detectio n Error

Cassette detection sensor detection failure (cassette presence/absence sensor) No cassette has been detected during cassette pickup.

Power On Again

Roll Sensor Detectio n Error

Roll sensor detection failure Could not detect the roll unit.

Power On Again

Lift Motion Timeout

Lift shift timeout A lift operation has been executed, but no sensor has been detected or a sensor has remained detected.

Power On Again

Hardware Err 1 0313003 1-291D

Spur cam sensor detection failure

Turn on printer again.

291B

Hardware error. 03130031-291B Turn off printer, wait, then turn on again.

291D

Hardware error. 03130031-291D Turn off printer, wait, then turn on again.

2-31

(★: Reference fault isolation procedure or tool)

Restart the printer. (The file in error is deleted, but the printer will recover normally when it is restarted.) Connect the HDD/ Check the harness. Replace the HDD. ①Check to see if the cassette itself is properly loaded. ②Check and replace sensor (IO mode). ①Check the roll unit, and remove, install or replace the roll unit. ②Check IO mode (roll unit detection). ①Switch off the printer, then back on. ②The carriage cannot travel to the lift drive position. ③The lift drive cam is not engaged. ④Faulty lift drive sensor ⑤Faulty lift drive motor Go to ★ 4027(P3-22). Check the spur cam sensor in IO mode. ・If OK, check the lifter drive system. ・If NG, replace the sensor.

Troubleshooting Guide

Panel display

Code (last 4 digits)

2920

Large LCD

Small LCD 1

Media Take-up error. Check the paper. Press Online to clear error.

Remedial Action Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Cannot take up paper An error check has been made on paper after the paper had been fed 1850 mm, but the media take-up unit was not driven at all in that interval (up to about 3700 mm [when run immediately after the start of detection]).

①Check to see if the rewinder is switched on with the lock lever down. ②Check the connection between the main unit and the media take-up unit. ③Check to see if the wait roller is properly set. ④Check to see if the media take-up detection sensor is shielded by paper when it is presented. ⑤Faulty media take-up detection sensor ⑥Faulty Media take-up motor Press the [Online] button to set the rewinder use setting to force [Use] and print. ①Check to see if any obstacle is placed at the media take-up detection sensor position. ②Faulty media take-up detection sensor ③Faulty take-up button ④Faulty media take-up motor Load roll paper.

Small LCD 2

Media Take-up error. Check the paper.

Media take-up unit ready.

2921

Rewinder use has been set to [Do not use] at the start of printing when the rewinder is active. The rewinder settings are checked only when executing external printing. Continued rewinding error The media take-up unit has continued rewinding for 10 seconds, with the media take-up detection sensor turned on, at printer power-on and at the start of printing.

Online: Print Stop: Stop Printing Rewinding error. Check for jam at indicated position. Press Online to clear error. Rewinding error. Check for jam at indicated position.

2E00 2E01

Load Roll Media Roll printing is selected. Press Load/Eject and load a roll.

Roll Selected Load Roll

Paper mismatch (roll paper) No roll paper have been fed when a job with a roll paper specification is received. Paper mismatch (roll paper) Roll Paper have not been fed when an internal print job having a roll paper specification started (during internal printing).

Roll printing is selected.

2-32

Load roll paper.

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2E02

Large LCD Sheet printing is selected. Press Load/Eject and load sheets. Manual printing is selected. Top paper feed slot is selected.

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

(★: Reference fault isolation procedure or tool)

Sheets Selected Load Sheets

Paper mismatch (cut sheet) No cassette paper has been loaded when data having a cut sheet specification is received.

Load cut sheet.

Load Papr in Cas Press Online.

Paper mismatch (cut sheet) Not cut sheet have been loaded in cassettes when data having a cassette specification is received.

Feed paper as instructed by the on-screen guidance.

Load Front Tray

Paper mismatch (cut sheet) No manually fed paper has been fed when a job having a front paper feed specification is received.

Load Top Tray

Paper mismatch (cut sheet) No manually fed paper has been fed when a job having a top paper feed specification is received.

Feed paper manually from the front as instructed by the on-screen guidance. Feed paper manually from the top as instructed by the on-screen guidance. Load cut sheet.

Press OK and load a sheet. Top paper feed slot is selected. Press Load/Eject and load a sheet. Front paper feed slot is selected. Press OK and load a sheet. Front paper feed slot is selected. Press Load/Eject and load a sheet. 2E03

2E04

2E05

Manual(Front) (Paper type) (Paper size) Load Paper Stop Printing Manual(Top) (Paper type) (Paper size) Load Paper Stop Printing Sheet printing is selected.

Paper mismatch (cut sheet) Not cut sheet have been loaded in cassettes when data having a cassette specification is received.(When paper type/ size is not determined)

2-33

Troubleshooting Guide

Panel display

Code (last 4 digits)

2E08

Large LCD Wrong paper size. Check paper size setting on computer. Online: Print Stop: Stop Printing Wrong paper size. Check paper size setting in driver.

2E09

2E0A

Online: Print Stop: Stop Printing PaprWidth Mismatch Insufficient paper for job

Roll printing is selected, but sheets are loaded. Press Load/Eject and remove the sheets.

Remedial Action

Small LCD 1

Small LCD 2

PaprSiz Mismatch Prnt:Pres sOnline

Loaded Papr Diff From Spfd Size

Driver: Chk Papr Size Setting

Loaded Papr Diff From Spfd Size

Roll Paper Please Replace

Sheets Loaded Press ↓ To Eject

Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Paper mismatch (size) (roll paper) The width of data and that of the actually loaded paper do not match.

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P3-12).

Paper Level Low Replace Paper

Short on roll paper All of the following conditions have been met at the start of printing: ・[ON] has been selected for [Remaining Roll Paper Detection]. ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper.

Replace the roll paper.

Roll Selected Load Roll

Paper mismatch (roll paper) Print data having a roll paper print specification has been received at the completion of manual feed paper pickup.

Check the paper that is actually loaded on the paper and the paper feed setting of the driver.

Roll printing is selected, but manual paper is loaded. Roll printing is selected, but sheets are loaded. Press OK, remove the sheets, and load a roll. Roll printing is selected, but sheets are loaded. OK:Eject Sheets Stop:Stop Printing Roll printing is selected, but sheets are loaded.

2-34

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2E0B

2E0C

2E0E

Large LCD Cassette printing is selected. Press Load/Eject and remove manually loaded sheets. Manual printing is selected, but a roll is loaded. Press Load/Eject and remove the roll. Sheet printing is selected, but a roll is loaded. Stop Printing Sheet printing is selected, but a roll is loaded. No Roll Feed Unit. Turn printer off and install roll feed unit.

2E0F

Top cover is open. Turn off printer, wait a while, and turn it on again.

2E10

2E11

2E12

2E14

Ink tank cover is open. Turn off printer, wait a while, and turn it on again. Carriage Cover is open. Rel lever is in wrong position. Turn off printer, wait, then turn on again. Wrong paper size. Check paper size setting on computer. Online: Print Stop: Stop Printing Wrong paper size. Check paper size setting in driver. Online: Print Stop: Stop Printing

Remedial Action

Small LCD 1

Small LCD 2

Sheets Loaded Press ↓ To Eject

Cassette Selectd Load Papr in Cas

Tray Selected Press OK

Explanation/Detection sequence Paper mismatch (cut sheet) Print data having a cassette print specification has been received at the completion of manual feed paper pickup.

Paper mismatch (cut sheet) ① Print data having a manual feed print specification has been received at the completion of roll paper pickup. ②Print data having a manual feed print specification has been received when there is roll paper printout. ③Cut sheet data has been received when the media take-up unit is in use.

(★: Reference fault isolation procedure or tool)

Check the paper that is actually loaded on the paper and the paper feed setting of the driver. Check the paper that is actually loaded on the paper and the paper feed setting of the driver.

Roll P Unit Please Check

Power On Again

Roll paper unit not installed The unit has received print data having a roll paper print specification when it had started without a roll unit being connected to it.

Top Cover Please Close

Top Cover Open Close Top Cover

The top cover is abnormally open.

Ink Tank Cover Close Please

Tank Cover Open Close Please

Ink tank cover error open (continued use allowed) The ink tank cover opened while performing any operation, such as printing and suctioning.

Close the ink tank cover. Check the sensor (IO mode).

Carriage cover open error A carriage cover open has been detected.

Close the carriage cover. Check the sensor (IO mode). Push down the release lever. Check the sensor.

Faulty release lever The state of the release lever up (released) has been detected. PaprSiz Mismatch Prnt:Pres sOnline

Loaded Papr Diff From Spfd Size

Driver: Chk Papr Size Setting

Loaded Papr Diff From Spfd Size

Paper mismatch (size or width) The paper size specified for the [Print to meet the paper width] setting of the driver on receiving print data and the width of the roll paper actually fed did not match.

2-35

①Check the roll unit, and remove, install or replace the roll unit. ②Check IO mode (roll unit detection). Check the cover. Check the sensor (IO mode).

Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 （P3-12）

Troubleshooting Guide

Panel display

Code (last 4 digits)

2E15

Large LCD Wrong paper type.

Small LCD 1

Remedial Action

Paper mismatch (type) (on adjustment) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet.

Equalize the paper types for the first and second sheets with each other in adjustment printing.

Chk Paper Type Press Online

Paper mismatch (type) At the start of printing, paper type specified in the job and the type of paper actually loaded do not match, and [Stop] has been selected for [Paper Mismatch Detection].

Check the paper that is actually loaded on the printer and the driver paper type setting.

Press ↓ Key and Reload

Paper mismatch (type) A paper type that cannot be fed from the specified feeder slot has been specified.

Check the feeder slot/cassette pick-up setting.

Paper mismatch Press↓ To Replace

(Paper Type) (Paper Size)

Replace paper in cassette.

Loaded Paper Check Type

Switch Paper In Cassette

Wrong paper type. Lift the release lever and reload the paper.

Loaded Paper Check Type

Press ↓ Key and Reload

Driver: Chk Papr Type Setting

Stop: Stop Printing Load/Eject: Change Paper Wrong paper type.

Explanation/Detection sequence

Small LCD 2

(★: Reference fault isolation procedure or tool)

Stop: Stop Printing Wrong paper type. Lift the release lever and reload the paper. Wrong paper type. Lift the release lever and reload the paper. Paper mismatch Make sure media type and paper size match for the adjustment print. Wrong paper type. Check paper type setting in driver. Online: Print Stop: Stop Printing Wrong paper type. This type of media is not compatible with HP-GL/2. Wrong paper feed slot for this paper type. Press Load/Eject and reload the paper. Wrong paper feed slot for this paper type.

PaprTyp Mismatch Prnt:Pres sOnline Paper Feed Slot SpcfdPap r NotFit

2-36

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2E16

Large LCD Wrong paper type. Check paper type setting on computer. Online: Print Stop: Stop Printing

Small LCD 1

Remedial Action Small LCD 2

Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Paper Mismatch Prnt:Pres sOnline

Check Paper Press Online

Paper mismatch (type) The data type defined in the data and the type of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・[Stop] has been selected for [Paper Mismatch Detection].

Check the paper that is actually loaded on the printer and the driver paper type setting.

①Check to see if the cassette itself is properly loaded. ②Check and replace sensor (IO mode). Go to ★2E27 (P3-14).

Wrong paper type and size. Check paper type and size setting on computer. Online: Print Stop: Stop Printing

Wrong paper type and size. Check paper type and size setting in driver. Online: Print Stop: Stop Printing 2E17

No cassette detected. Check the cassette.

Cassette Undetecte d

Check Cassette Press Online

Cassette not installed

2E18

Cannot load. Press Load/Eject and reload the paper.

Remove paper

Cannot Feed Press ↑ Key

Paper not fed as far as the platen

2E19

Cannot load. Press Load/Eject and reload the paper.

Remove paper

Cannot Feed Press ↑ Key

Feeding error LF out of synchronization for cut sheet

①Refeed the paper. ②★Go to 2E27(P3-14).

2E1A

Cannot load. Press Load/Eject and reload the paper.

Remove paper

Cannot Feed Press ↑ Key

Feeding error LF out of synchronization for cut sheet

①Refeed the paper. ②★Go to 2E27(P3-14).

2E1B

The roll is empty. Load/Eject: Change Paper The roll is empty. Lift the release lever and replace the roll. The roll is empty. The roll is empty. Lift the release lever and replace the roll. Out of roll paper. Push the release lever back, then replace the roll.

Roll Paper Please Replace

Paper Not Loaded Press ↑ Key

No roll paper available (trailing edge of roll paper detected) ・Trailing edge of paper has been detected by paper sensor in a roll paper operation. ・LF out of synchronization on roll paper. (Detected the spool no longer rotating.)

①Replace the roll paper. ②Check paper sensor R (IO mode). ③Is the paper fed successfully (under a negative load or any other influence)?

2-37

Troubleshooting Guide

Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

2E1C

Paper jam. Press Load/Eject and reload the paper.

Paper Jam Press ↑ Key

2E1D

Cannot load. Press Load/Eject and reload the paper.

Remove paper

2E1F

Cannot print as specified. Press Load/Eject and replace paper with A2/16.6"x23.4" (vertical) or larger

Paper Mismatch ReplcPap :Press↓

Cannot print as specified. Press Load/Eject and replace roll with 10 in. wide or larger roll. Cannot print as specified. Lift the release lever and replace paper with [ XXX ] (vertical) or larger.

Need A3 Vertical or Larger

Remedial Action Explanation/Detection sequence

Small LCD 2

Jam while ejecting paper (A sequence of removing jams with the pinch roller released is required) A jam has been detected while ejecting paper.

Cannot Feed Press ↑ Key

Feeding error LF out of synchronization for cut sheet

Paper mismatch (size) The second and subsequent sheets of paper have been fed as a paper size different from the first sheet when adjustment was made with cut sheet.

Press ↓ Key and Reload

The paper size setting in effect at the start of an internal print session has fallen below the minimum size specified for that internal print session. [XXX x YYY]: Required minimum size

Cannot print as specified. Lift the release lever and replace roll with 10 in. wide or larger roll Cannot print as specified. Replace paper with [XXX] (vertical) or larger. The paper is too small. Replace paper with [XXX] (vertical) or larger. The paper is too small. Replace roll with 10 in. wide or larger roll. Cannot print as specified. Lift the release lever and replace paper with [XXX] (vertical) or larger. Cannot print as specified. Lift the release lever and replace roll with 10 in. wide or larger roll.

2-38

(★: Reference fault isolation procedure or tool)

①Open and close the release lever to reload the paper. ②Remove the paper once and then refeed it. ★Go to 2E27(P3-14). ①Refeed the paper. ★Go to 2E27(P3-14). Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P3-12).

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2E20

2E21

2E22

Large LCD

Small LCD 1

Remedial Action

Wrong paper type. Lift the release lever and reload the paper. Stop: Stop Printing Wrong paper. Lift the release lever and replace the paper. Paper mismatch Make sure media type and paper size match for the adjustment print. Hardware error. 03130000-2E21 Turn off printer, wait, then turn on again.

Media Type not compatible with cassette. Check Media Type. Stop: Stop Printing Hardware error. 03130031-2E23 Turn off printer, wait, then turn on again.

Explanation/Detection sequence

Small LCD 2

(★: Reference fault isolation procedure or tool)

Paper mismatch (type) (on adjustment) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made from a cassette.

Equalize the paper types for the first and second sheets with each other in adjustment printing.

①Restart the printer. ②Remove and reinsert the PCB and then restart the printer. ③Replace the IEEE1394 PCB. Check the cassette pick-up setting/paper type.

Power On Again

IEEE 1394 Error Restart Printer

IEEE1394 interface error Any error has been detected while initializing IEEE1394 at startup.

Media Check Please Cancel

Cas Cannot Feed Please Check

Paper mismatch (cut sheet) Cassette pickup has been specified for paper that does not support cassette pickup.

Power On Again

Hardwar e Err 1 0313003 1-2E23

Cutter unit failure At startup or completion of paper jam handling, when attempting to get the cutter which is in other position than HP back to HP, the home position sensor timed out without response.

2E24

Roll feed unit err Turn off printer and check roll feed unit

Power On Again

Roll Feed Unit Error

Faulty roll paper unit Failed to detect the cam in the roll unit while no paper was loaded.

①Remove paper slip (foreign matter) attached to the cutter home position sensor. ②Check the cutter driving circuit and the cutter unit. Check the roll cam sensor (IO mode).

2E25

Cannot detect papr Remove paper and press Load/Eject.

Can't DetectPa pr

Remove Paper Press Online

Jam while picking up, ejecting or printing on paper (JAM2)

★Go to 2E25 (P3-15).

Cannot feed paper. Remove paper and press Load/Eject. Cannot detect papr Remove paper and press OK.

Remove paper

Press Online After loading of roll paper or cut sheet was loaded successfully, PE sensor detected no paper (JAM2).

Go to ★2E25 （P3-15）.

2E23

2-39

Troubleshooting Guide

Panel display

Code (last 4 digits)

2E27

Large LCD Cannot load. Press Load/Eject and reload the paper. Cannot feed paper Lift the release lever and reload paper. Cannot feed paper. Reload the paper. Paper jam. Press Load/Eject and reload the paper. Paper jam. Lift the release lever. Paper jam. Push the release lever back. Paper jam. Manually rewind roll all the way.

2E30

Paper jam. Manually rewind roll all the way and press OK. The paper is too small.

2E31

Insufficient paper for job

2E32

Insufficient paper for job

Small LCD 1 Remove paper

Paper Jam Press ↑ Key

Remedial Action Explanation/Detection sequence

Small LCD 2 Cannot Feed Press ↑ Key

(★: Reference fault isolation procedure or tool)

Feeding error (nip release required) LF out of synchronization (LF motor won’t rotate) has been detected.

★Go to 2E27(P3-14).

Jam while picking up, ejecting or printing on paper (A sequence of removing jams with the pinch roller released is required)(JAM1) Virtually all recovery errors that could occur in connection with paper pickup are handled.

①Open and close the release lever to reload the paper. ②Remove the paper once and then refeed it. ★Go to 2E27(P3-14).

Paper mismatch (size) With [Pause] selected for [Paper Mismatch Detection] in the menu setting, paper size for the paper loaded was smaller than the size specified by data.

Continued printing allowed. Check driver setting Replace with appropriate paper.

All of the following conditions have been met at the start of external printing: ・[ON] has been selected for [Remaining Roll Paper Detection]. ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper. ・Automatic roll feed to another roll paper slot which is not the current feeding path, out of the 2 slots the printer has, is not available. All of the following conditions have been met at the start of external printing: ・[ON] has been selected for [Remaining Roll Paper Detection]. ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper. ・Automatic roll feed to another roll paper slot which is not the current feeding path, out of the 2 slots the printer has, is not available.

Replace the roll paper.

2-40

Replace the roll paper.

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2E33

2E34

Large LCD Roll Paper (Paper type) (Paper size) Load Roll Paper Stop Printing Roll 1(Upper) (Paper type) (Paper size) Press Load/Eject and load a roll. Roll 2 (Lower) (Paper type) (Paper size) Press Load/Eject and load a roll. Roll 2 (Lower) is selected. Press Load/Eject and load a roll.

2E35

2E36

2E37

Roll printing is selected. Roll printing is selected. Press Load/Eject and load a roll. Roll printing is selected. Press Load/Eject and load a roll. Roll printing is selected. Roll 1 (Upper) is selected.

2E38

2E39

Press Load/Eject and load a roll. Roll 2 (Lower) is selected. Press Load/Eject and load a roll. The roll (XX) is empty. Lift the release lever and replace the roll. The roll (XX) is empty. Press OK.

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

Paper mismatch (roll paper) No roll paper has been fed when a job with a roll paper specification is received. Paper mismatch (roll paper) No roll paper has been fed when a job with a roll paper specification is received. When paper has not been loaded on either upper or lower slot, and the feeding slot is set to [Automatic] in the job setting, an error of upper roll occurs. Paper mismatch (roll paper) No roll paper has been fed when a job with a roll paper specification is received. When no paper has been loaded on either upper or lower slot, and the feeding slot is set to [Automatic] in the job setting, an error of upper roll (2E33) occurs. Paper mismatch (roll paper) No roll paper has been fed when a job with a roll paper specification is received. When no paper has been loaded on either upper or lower slot, and the feeding slot is set to [Automatic] in the job setting, an error of upper roll (2E33) occurs. * This is a message that appears when paper type/ size specification does not exist due to HPGL format etc. Paper mismatch (roll paper) No roll paper has been fed when performing internal printing.

(★: Reference fault isolation procedure or tool)

Load roll paper.

Load roll paper.

Load roll paper.

Paper mismatch (roll paper) No roll paper has been fed when internal printing with roll paper specification is started.

Load roll paper.

Paper mismatch (roll paper)(Upper) No roll paper has been fed when a job with roll paper specification is received. Paper mismatch (roll paper) No roll paper has been fed when a job with upper roll paper specification is received.

Load roll paper. Load roll paper.

Paper mismatch (roll paper)(Lower) No roll paper has been fed when a job with lower roll paper specification is received.

Load roll paper.

No roll paper available (trailing edge of roll paper detected) ・Detected that cut sheet sized paper has been fed at the roll paper feeding slot. ・The trailing edge of paper was detected by the PE sensor during operation in which roll paper was used. ・The spool stopped rotating during paper loading or printing (XX: Upper roll paper/ Lower roll paper)

①Replace the roll paper ・Check paper sensor R (IO mode). ②Is the paper fed successfully (under a negative load or any other influence)?

2-41

Troubleshooting Guide

Panel display

Code (last 4 digits)

Large LCD

2E3A

Roll1 (Uppr) jammed. Manually rewind the roll all the way and press OK.

2E3B

Roll 2 (Lwr) jammed. Manually rewind the roll all the way and press OK.

2E3C

Paper jam. Lift the release lever.

2E3D

Roll 1 (upper) jam Lift the release lever.

2E3E

Roll 2 (lower) jam Lift the release lever.

2E3F

Paper jam. Lift the release lever.

2E40

2E42

Cannot print as selected. Another roll is in use. [Stop]: Stop printing Cannot print as selected. Another roll is in use. [Stop]: Stop printing MediaType Mismatch

2E45

MediaType Mismatch

2F11

CR error

2E41

Call for Service.

Small LCD 1

Remedial Action Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

During upper roll paper feeding operation, the paper was fed with the roll feed sensor detecting the paper, but the LF_PE sensor could not detect the paper and the operation timed out. During lower roll paper feeding operation, the paper was fed with the roll feed sensor detecting the paper, but the LF_PE sensor could not detect the paper and the operation timed out. During operations with cut sheet, the state of the LF_PE sensor has become invalid.

①Manually rewind the paper and reload. Go to ★ 2E25.

Small LCD 2

During operations with upper roll paper, the paper was fed with the roll paper detection sensor and the roll feeding sensor detecting the paper, but the state of the LF_PE sensor became invalid. During operations with lower roll paper, the paper was fed with the roll paper detection sensor and the roll feeding sensor detecting the paper, but the state of the LF_PE sensor became invalid. When either upper or lower roll paper is in operation, the states of the roll paper detection sensor, roll feeding sensor, and LF_PE sensor became invalid. Print data having lower roll paper specification has been received while upper roll printout remains. Print data having upper roll paper specification has been received while lower roll printout remains. Paper mismatch (type/ restart printing of suspended job) It occurs when all of the following conditions are met: ・[Stop] selected for [Paper Mismatch Detection] in menu settings. ・[Change Paper] button was pressed for suspended jobs from host. ・The paper type that has been set in the job and the type of actually fed paper do not match.

Power On Again

CR Error

①Manually rewind the paper and reload. Go to ★ 2E25. ①Reload the paper. Go to ★ 2E25. ①Reload the paper. Go to ★ 2E25. ①Reload the paper. Go to ★ 2E25. ①Reload the paper. Go to ★ 2E25. Remove the printout of upper roll, and print again. Remove the printout of lower roll, and print again. Continued printing allowed. Replace with appropriate paper.

Paper mismatch (type/ restart printing of suspended job) It occurs when all of the following conditions are met: ・[Stop] selected for [Paper Mismatch Detection] in menu settings. ・The paper width that has been set with data and the paper width of actually fed paper do not match.

Continued printing allowed. Check the driver settings. Replace with appropriate paper.

An operation order has been issued while the carriage suffered a hardware error.

Go to ★2F26 (P3-4).

2-42

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

2F12

Small LCD 2

Power On Again

LF Error

LF error ・An operation order has been received while the LF suffered a hardware error. ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection.

Hardware error. 03130031-2F13 Turn off printer, wait, then turn on again. Hardware error. 03130031-2F14 Turn off printer, wait, then turn on again. Hardware error. 03130031-2F16 Turn off printer, wait, then turn on again.

Power On Again

Hardware Err 1 031300 31-2F13

A/D converter external trigger output stop (Hardware error 1)

Power On Again

Hardware Err 2

ASIC register not writable (Hardware error2) Could not write to the ASIC register on the main PCB.

①Replace the main PCB.

Power On Again

Mist Fan Error

Mist fan error The rotation of the mist fan is not detectable.

Hardware error. 03130031-2F17 Turn off printer, wait, then turn on again.

Power On Again

Platen Fan Lock

Platen fan lock detection error The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating.

Power On Again

Platen Fan Err

①Check the bundled wires in the mist fan drive circuit. ②Replace the mist fan unit. ①Check the bundled wires in the platen suction fan drive circuit. ②Replace the platen suction fan unit. Go to ★ 2F1F(P3-2).

Large LCD LF error Call for Service.

2F13

2F14

2F16

2F17

Remedial Action

Small LCD 1

2F1F

Hardware error. 03130031-2F1F Turn off printer, wait, then turn on again.

Power On Again

Purge Motor Sensor Error

2F20

Hardware error. 03130031-2F20

Power On Again

Motor Cam Pos Error

2F21

(★: Reference fault isolation procedure or tool)

Explanation/Detection sequence

Turn off printer, wait, then turn on again. Rel lever is in wrong position.

Purge sensor error (recovery purge motor HP detection error) The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully. Cap motor cam positioning error The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully. Pinch roller open detected with the pinch roller locked.

Turn off printer, wait, then turn on again.

2-43

①Replace the LF encoder sensor. ②Replace the LF motor.

・If the carriage travels heavily near the stop position, a mechanical load error may be suspected. ・If any other symptom is observed, a feeding sensor may be at fault. Go to ★2F13 (P3-1).

Go to ★ 2F1F(P3-2).

①Restart with the pinch roller closed. ②Check the sensor in IO DISPLAY in Service mode (Check the pinch roller pressure release detection SW/ the release lever lock sensor.)

Troubleshooting Guide

Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

2F22

Hardware error. 03130031-2F22 Turn off printer, wait, then turn on again.

Power On Again

Pump Motion Timeout

Pump shift timeout The target position could not be reached within a predicted operation time + 3 seconds during pump operation or no sensor has been detected during a pump operation involving sensor detection.

2F23

Hardware error. 03130031-2F23 Turn off printer, wait, then turn on again.

Power On Again

Pump Motion Error

Purge motor error Pump operation disabledA PWM duty of 100% has lasted for 200 msec in a pump operation.

2F24

Cannot cut paper. Lift the release lever and reload the paper.

Cutting Error Please Cut Papr

Cutter shift timeout The cutter failed to reach the home position in time during a cutting operation

2F24

Hardware error. 03130031-2F24 Turn off printer, wait, then turn on again.

Power On Again

Press ↑ Key to Release Paper Cutter Timeout

Cutter shift timeout error No sensor has been detected during a cutter operation involving sensor detection.

2-44

(★: Reference fault isolation procedure or tool)

・If the carriage travels heavily towards the stop position: A mechanical load error may be suspected. ・Otherwise: The sensor in the purge unit may be at fault. Go to ★ 2F1F(P3-2).

・If the motor could not be run at all or has resulted in an error after moving by a slight distance: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has run more or less out of control and resulted in an error: A. The encoder sensor may be at fault. Go to ★2F1F (P3-2). Go to ★2015 (P3-17). Go to ★2F24 (P3-18). Go to ★2F24 (P3-18).

Chapter 2 Indexes by Case Code (last 4 digits)

2F25

Panel display Small Large LCD LCD 1 Power Hardware error. On 03130031-2F25 Again Turn off printer, wait, then turn on again.

Small LCD 2 CR Position Err Restart Printer

Remedial Action

Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

Carriage motor HP not detectable Detected only for the wide format. For the narrow format, the carriage motor HP can be detected when the carriage hits the wall in a full scan following the detection of the HP.

Wide format: Check the CHRP sensor in IO mode and go to ★2F26 (P3-4). Narrow format: Go to ★ 2F26 (P3-4).

・If the motor could not be run at all: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has resulted in an error after moving at a constant speed: A. The CRHP sensor may be at fault. ・If the carriage has run more or less out of control and resulted in an error: A. The encoder sensor may be at fault.

・If the motor could not be run at all or has resulted in an error after moving by a slight distance: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has run more or less out of control and resulted in an error: A. encoder sensor may be at fault. Go to ★2F26 (P3-4).

・If the carriage travels heavily towards the stop position, a mechanical load error may be suspected. Go to ★2F26 (P3-4). ①Switch off the printer, then back on. ②The carriage cannot travel to the lift drive position. ③The lift drive cam is not engaged. ④Faulty lift drive sensor ⑤Faulty lift drive motor Go to ★4027(P3-22).

2F26

Hardware error. 03130031-2F26 Turn off printer, wait, then turn on again.

Power On Again

Carriage Motion Error

Carriage operation disabled ・A PWM duty of 100% has lasted for 200 msec in a carriage operation ・A collision has been detected in a carriage operation (with the speed predicted from the PWM output value having a deviation of 25 ips or more from the actual speed).

2F27

Hardware error. 03130031-2F27 Turn off printer, wait, then turn on again.

Power On Again

Carriage Timeout Restart Printer

Carriage shift timeout The target position could not be reached within a predicted operation time + 3 seconds during carriage operation.

2F28

Hardware error. 03130031-2F28 Turn off printer, wait, then turn on again.

Power On Again

Lift Motion Timeout

Lift shift timeout A lift operation has been executed, but no sensor has been detected or a sensor has remained detected.

2-45

Troubleshooting Guide

Code

Panel display Small Large LCD LCD 1 Power Hardware error. On 03030000-2F29 Again Turn off printer, wait, then turn on again.

Small LCD 2 LF Feed Timeout Restart Printer

2F2A

Hardware error. 03130031-2F2A Turn off printer, wait, then turn on again.

Power On Again

LF Position Err Restart Printer

2F2B

Hardware error. 03130031-2F2B Turn off printer, wait, then turn on again.

Power On Again

LF Motion Error

LF operation failure (LF operation disabled) A pump duty of 100% has lasted for 200 msec during LF operation.

2F2C

Hardware error. 03130031-2F2C Turn off printer, wait, then turn on again.

Power On Again

Hardware Err 1 031300 31-2F2 C

Cassette shift timeout ・The target position could not be reached within a predicted operation time + 3 seconds during cassette operation. ・No sensor has been detected during a pump operation involving sensor detection.

(last 4 digits)

2F29

Explanation/Detection sequence LF feeding motor timeout (cut sheet) ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection. Cannot detect the LF home position The LF home position could not be detected on LF homing during initialization.

2-46

Remedial Action (★: Reference fault isolation procedure or tool)

①Replace the LF encoder sensor. ②Replace the LF motor.

・If the carriage travels heavily near the stop position, a mechanical load error may be suspected. ・If any other symptom is observed, a feeding sensor may be at fault. ①Check the sensor (IO mode check). ②Replace the LF encoder sensor. ③Replace the encoder film. ④Replace the LF motor/belt/adjust the belt tension. ⑤Replace the long flexible cable.

・If the motor could not be run at all: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has resulted in an error after moving at a constant speed: The LF home position sensor may be at fault. ・If the carriage has run more or less out of control and resulted in an error, the encoder sensor may be at fault. ①Replace the LF encoder sensor. ②Replace the LF motor.

・If the motor could not be run at all or has resulted in an error after moving by a slight distance: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has run more or less out of control and resulted in an error, the encoder sensor may be at fault. ★Go to 2E25 (P3-15).

・If the carriage travels heavily near the stop position, a mechanical load error may be suspected. ・Otherwise, the cassette unit sensor may be at fault.

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

Remedial Action Small LCD 2

Explanation/Detection sequence

2F2D

Cassette not working. Turn off printer, wait, then turn on again.

Power On Again

Cassette Motion Error

Cassette operation disabled A PWM duty of 100% has lasted for 200 msec in a cassette operation.

2F2E

Hardware error. 03130031-2F2E Turn off printer, wait, then turn on again.

Power On Again

Roll Motion Timeout

Roll shift timeout No sensor has been detected during a roll operation involving sensor detection.

2F2F

Hardware error. 03800500-2F2F Turn off printer, wait, then turn on again.

Power On Again

Eject. Detect Err

Non-ejection detection error As a result of nozzle checking made by the head management sensor unit: ①All 640 nozzles in a nozzle line are non-discharging. ② At least 50 nozzles have been found mismatched in a nozzle line of 640 nozzles since the last session of detection.

(★: Reference fault isolation procedure or tool)

①Check the cassette motor and the drive circuit. ②Check the cassette encoder sensor. Go to ★200C (P3-8).

①Check whether any foreign matter such as paper slip exists on the head management sensor optical axis. ②Light interception due to ink accumulation. ⇒Remove the ink/ Replace the unit. ③Check the head management sensor’s connector connection ④If Service mode nozzle check pattern printing is no problem, replace the head management sensor unit. Go to ★2F2F (P3-6）. Reference 1) As for the detection condition ① above, in the iPF650/750, iPF6300/6350, and iPF8300 series or later, the error codes are broken up into 2F40,2F41,2F42,2F43,2F44, and 2F47 depending on the non-ejection conditions. Reference 2) Error 2F2F,2F40,2F41,2F42,2F43,2F44, and 2F47 are detected in the following order. ①Determines signal level (2F47) of head management sensor ②Determines complete non-ejection of all colors (2F40) ③Determines multiple mismatches (2F2F) ④Determines complete non-ejection of a single color (2F41) ⑤Determines complete non-ejection of one line (2F42) ⑥Determines complete non-ejection of 640 nozzles (2F43) ⑦Determines non-ejection of more than 320 nozzles (2F44)

2F30

Hardware error. xxxxxxxx-xxxx Turn off printer, wait, then turn on again.

Reference 3) The amount of change (between non-ejecting and ejecting nozzle counts) from the last session of nozzle checking is defined as the amount of mismatch. Non-ejection detecting position error Go to ★2F2F No detectable region has been found during (P3-6). non-ejection position adjustment.

2-47

Troubleshooting Guide

Panel display

Code (last 4 digits)

2F31

2F32

Large LCD Hardware error. xxxxxxxx-xxxx Turn off printer, wait, then turn on again. Multi-sensor error Turn off printer, wait a while, then turn it on again.

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

Non-ejection light quantity error A detectable region has fallen to below a certain limit during non-ejection position adjustment.

Go to ★2F2F (P3-6）.

①Retry the adjustment with the effect of outside light, such as that of the afternoon sun, being removed. ②Check the position at which the multisensor is installed. ③Replace the multisensor. Change to appropriate paper.

Power On Again

Multi-sen sor Err

Faulty multisensor Light quantity adjustment of multisensor failed. Or, outside light entered during multisensor light quantity adjustment.

2F33

Use another paper. Press Online to clear the error.

Paper Type Please Change

Can't Adj Paper Chg Paper Type

Unadjustable because of transparent paper Paper are unidentifiable on automatic adjustment (transparent/semi-transparent paper).

2F34

Cannot calibrate. Press OK and try calibration again.

Press OK and recalibra te

Calibrati on Err Recalibr ate

Color calibration error The adjustment value has gone out of bounds during calibration.

Press OK to cancel

Faulty multisensor (on calibration) A failure to calibrate has been detected from the parts counter.

Cannot calibrate. Try calibration again.

2F35

Calibration There is a problem with the multi-sensor. Press OK to cancel calibration. Calibration There is a problem with the multi-sensor. Cancel calibration.

Calibrati on multi-se nsor err

2F37

ERROR E173-2F37 Call for service.

ERROR E173-2F 37 Call For Service

(★: Reference fault isolation procedure or tool)

Linear scale error No signal is available from the carriage encoder when the head is driven.

2-48

①Check to see if the loaded paper permit calibration. ②Check calibrated printed matter for soiling and other defects. ③If the nozzle pattern is found in error, go to ★2F2F (P3-6). ①Check the parts counter in service mode and replace the multisensor unit. ②Initialize the counter for the replacement unit mounted. (It is recommended to estimate the usage status of other units coming to the end of their service life and replace them as needed.) Go to ★2F26 (P3-4).

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

2F38

Top cover is open. Turn off printer, wait a while, and turn it on again.

2F39

Carriage Cover is open. Turn off printer, wait a while, and turn it on again. Hardware error. 03130031-2F3A Turn off printer, wait, then turn on again. Hardware error. 03130031-2F3B Turn off printer, wait, then turn on again.

2F3A

2F3B

2F3C

Hardware error. 03130031-2F3C Turn off printer, wait, then turn on again.

2F3D

Hardware error. 03130031-2F3D Turn off printer,wait, then turn on again. Hardware error. 03130031-2F3E Turn off printer,wait, then turn on again. Hardware error. 03130031-2F3F Turn off printer,wait, then turn on again. Hardware error. 03800500-2F40 Turn off printer,wait, then turn on again.

2F3E

2F3F

2F40

2F41

Hardware error. 03800500-2F41 Turn off printer,wait, then turn on again.

Small LCD 1 Ink Tank Cover Close Please

Remedial Action Explanation/Detection sequence

Small LCD 2 Tank Cover Open Close Please

(★: Reference fault isolation procedure or tool)

The top cover is abnormally open.

Check the cover. Check the sensor (IO mode).

Carriage cover error open The carriage cover has opened at a timing at which it is normally closed.

①Close the carriage cover. ②Check the carriage cover sensor. ①Replace the purge unit. Go to ★ 2F1F(P3-2).

Power On Again

Valve Motor Err

Purge unit valve motor error The recovery valve motor has been driven but no movement has been detected within the timeout period.

Power On Again

Hardware Err 1 031300 31-2F3B

CS communication error An irrecoverable communication error has occurred communicating between the CS chip mounted on the ink tank and the main unit.

LF nip sensor error. When executing nip automatic operation, one of the following conditions is met. ・The sensor detected nip closed after the nip completed opening operation. ・The sensor detected nip open after the nip completed closing operation. HP pre-ejection pump motor overload error

①Remove and insert the ink tank, or replace the ink tank. ②Check bundled wires in the ink tank unit and the main PCB. ③Replace the main PCB. ①Check the nip open/close sensor (IO mode)

Replace the purge unit.

HP pre-ejection pump motor shift timeout

Replace the purge unit.

An error other than overload error or shift timeout error has been detected for the HP pre-ejection pump motor.

Replace the purge unit.

When the result of non-ejection detection is as follows. When non-ejection has been detected for all nozzles of all colors ・The error code assuming a problem in the supply system/ purge system/ main board (electric). When the result of non-ejection detection is as follows: Complete non-ejection of nozzles in 1 to 5 chip(s). (A line EVEN/ A line ODD/ B line EVEN/ B line ODD Total of 2560 nozzles x 1 to 5 chip(s) complete non-ejection) ・Error code assuming a problem in the ink supply system/ purge system.

Go to ★2F2F/ 2F30 (P3-6). See 2F2F for the priority of error detection.

2-49

Go to ★2F2F/ 2F30 (P3-6). See 2F2F for the priority of error detection.

Troubleshooting Guide

Panel display

Code (last 4 digits)

Large LCD

2F42

Hardware error. 03800500-2F42 Turn off printer,wait, then turn on again.

2F43

Hardware error. 03800500-2F43 Turn off printer,wait, then turn on again.

2F44

Hardware error. 03800500-2F44 Turn off printer,wait, then turn on again.

2F46

Hardware error. 03130031-2F46 Turn off printer,wait, then turn on again.

2F47

Hardware error. 3800500-2F47 Turn off printer,wait, then turn on again.

Small LCD 1

Remedial Action Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

When the result of non-ejection detection is as follows: Complete non-ejection of one line in 1 chip. (In either A line or B line, a complete non-ejection of 1280 nozzles) ・Error code assuming broken flexible cable or contact failure (heat enable line). When the result of non-ejection detection is as follows: Complete non-ejection (640 nozzles) of EVEN line or ODD line. ・Error code assuming broken flexible cable or contact failure (data line). When the result of non-ejection detection is as follows: More than half of 640 nozzles in EVEN line or ODD line have non-ejection (more than 320 nozzles). ・Error code assuming a head failure such as broken heater board of head. The shutter HP sensor did not respond at startup and at switching of platen shutter at printing.

Go to ★ 2F2F/2F30 (P3-6). See 2F2F for the priority of error detection.

Small LCD 2

The optical axis of the head management sensor unit has been intercepted for some reasons. The amount of LED luminescence and the level of detection signal of diode light receiving sensitivity has gone beyond the predefined range. (determines the level of APCCHK)（It’s not a problem of printhead or ink supply system.）

2-50

Go to ★ 2F2F/2F30 (P3-6). See 2F2F for the priority of error detection. Go to ★ 2F2F/2F30 (P3-6). See 2F2F for the priority of error detection. Check the platen shutter HP sensor (I/O Display). Check/ replace the platen shutter drive unit or sensor ①Check whether any foreign matter such as paper slip exists on the head management sensor optical axis. ②Light interception due to ink accumulation. ⇒Remove the ink/ Replace the unit. ③Check connection of the head management sensor’s connector. ④Main PCB (Check the fuse/ Replace the PCB.) ⑤A large amount of ink mist has been attached to optical element. ⑥Replace the head management sensor. Go to ★ 2F2F/2F30 (P3-6). See 2F2F for the priority of error detection.

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

2F48

Hardware error. 03130031-2F48 Turn off printer,wait, then turn on again.

VHT (heater drive drive power supply for printhead) error VHT has gone below or above the rating.

2F49 2F50 2F51

Hardware error. 03130031-ｘｘｘｘ Turn off printer,wait, then turn on again.

Printhead short-circuited detected. Prior to VH power on, it has been detected that the printhead had been damaged due to paper jam etc, and ink went inside the terminal area causing near short-circuit. 2F49: L side printhead 2F50: R side printhead 2F51: LR both printhead

2F4A

Hardware error. 03130031-2F4A Turn off printer,wait, then turn on again. Hardware error. 03130031-2F52 Turn off printer,wait, then turn on again. ERROR E146-4001 Call for service.

Main PCB error.

2F52

4001

401A 401B

ERROR E146-40 01 Call For Service

ERROR E602-401A Call for service. ERROR E602-401B Call for service.

401C

ERROR E198-401C Call for service.

401D

ERROR E198-401D Call for service.

iPF6300 series ①Replace the printhead. ②Replace the main PCB. iPF8300 series ①Replace the printhead. ②Replace the CR relay board. ③Check/ replace the long flexible cable. ④Replace the main PCB. iPF6300 series ①Replace the printhead ②Replace the main PCB. iPF8300 series ①Replace the printhead ②Replace the CR relay board ③Check/ replace the long flexible cable. ④Replace the main PCB. Replace the main PCB.

Detected that a CR unit of a legacy model has been mounted (iPF8300/6300/6350 only).

Replace with an appropriate CR unit.

Borderless/flow pre-ejection/mist recovery count full

Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. ①Replace the HDD.

HDD failure Failed to read and write to and from the HDD. Poor HDD connection The HDD and the HDD controller are not indefinable. ERROR E198-40 1C Call For Service ERROR E198-40 1D Call For Service

(★: Reference fault isolation procedure or tool)

Faulty RTC Any error other than the two errors mentioned below has been detected while initializing the RTC at startup. RTC low battery error A battery error has been detected while initializing the RTC at startup.

2-51

①Remove and insert the HDD. ②Replace the HDD. ①Restart the printer in service mode. ②Replace the main PCB. ①Restart the printer in service mode. ②Check the RTC battery. ③Replace the main PCB.

Troubleshooting Guide

Panel display

Code (last 4 digits)

Large LCD

Small LCD 1 ERROR E198-40 1E Call For Service Power On Again

401E

ERROR E198-401E Call for service.

4027

Hardware error. 03130031-4027 Turn off printer, wait, then turn on again.

4034

ERROR E196-4034 Call for service.

4037

ERROR E173-4037 Call for service.

403E

ERROR E161-403E Call for service.

403F

ERROR E161-403F Call for service.

ERROR E161-40 3F Call For Service

4040

ERROR E196-4040 Call for service.

ERROR E196-40 40 Call For Service

4041

ERROR E196-4041 Call for service.

ERROR E196-40 41 Call For Service

ERROR E196-40 34 Call For Service ERROR E173-40 37 Call For Service ERROR E161-40 3E Call For Service

Remedial Action Explanation/Detection sequence

Small LCD 2

RTC clock stop The RTC has been detected idle while initializing the RTC at startup. Lift Motion Timeout

Lift shift timeout error A lift operation has been executed, but no sensor has been detected or a sensor has remained detected.

Multisensor unit version error A different version of multisensor is installed. This would not occur in an ordinary user environment.

(★: Reference fault isolation procedure or tool)

①Restart the printer in service mode. ②Replace the main PCB. ①Switch off the printer, then back on. ②The carriage cannot travel to the lift drive position. ③The lift drive cam is not engaged. ④Faulty lift drive sensor ⑤Faulty lift drive motor Go to ★ 4027(P3-22). ①Replace the multisensor unit.

Linear scale error No signal is available from the carriage encoder when the head is driven.

Go to ★2F26 (P3-4).

Head abnormal temperature rise (head 1 (R), or A model) Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. Head abnormal temperature rise (head 2 (L)) Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. Checksum error The checksum of a file transmitted on execution of the firmware update is unmatched.

Go to ★ 403E(P3-21).

Flash erase error Failed to erase flash ROM on execution of the firmware update.

2-52

Go to ★ 403E(P3-21).

①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB.

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

MIT data transfer failure Failed to write MIT data on its transmission.

①Execute “Initialize Paper Type” from the system settings. (Note: All paper information will be reset to its factory defaults and additional Paper deleted.) ②Upgrade the firmware in download mode. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Check the firmware transfer environment (IF changes, PC). ④Replace the main PCB.

Small LCD 2

4042

Unknown file. Check file format. Turn off printer, wait a while, then turn it on again.

4042

ERROR E196-4042 Call for service.

ERROR E196-404 2 Call For Service

Flash write error Failed to write flash ROM on execution of the firmware update.

4043

ERROR E196-4043 Call for service.

ERROR E196-404 3 Call For Service

Firmware update failure error Failed to allocate a work area on RAM on firmware update.

4044

ERROR E196-4044 Call for service.

ERROR E196-404 4 Call For Service

EEPROM size error Size information about the firmware data transmitted on firmware update and the size of actually transmitted data do not match.

2-53

Troubleshooting Guide

Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

4045

ERROR E196-4045 Call for service.

ERROR E196-404 5 Call For Service

Engine EEPROM write error An EEPROM read/write failure has been detected in the engine portion of the firmware.

4046

ERROR E141-4046 Call for service.

ERROR E141-404 6 Call For Service

Recovery part revolutions reaching 50,000 cycles or more Recovery part operations have reached a predetermined count.

4047

ERROR E144-4047 Call for service.

ERROR E144-404 7 Call For Service

Supply part count error Supply part operations have reached a predetermined count.

4048

ERROR E144-4048 Call for service.

Non-discharging nozzles on initial filling An unallowable number of non-discharging nozzles have been detected at the completion of initial filling.

4049

Unknown file. Check file format. Turn off printer, wait a while, then turn it on again.

ERROR E144-404 8 Call For Service Cannot update firmware

Power On Again

Wrong transfer ROM data model Files for a different model have been transferred on firmware update.

2-54

(★: Reference fault isolation procedure or tool)

①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. Check the parts counter and replace required parts. (Replacement of the parts coming to the end of their useful lives is recommended.) Initialize the counter for the replacement unit mounted. The iPF5000/500/600 have a counter problem fixed. Identify the firmware version and start in download mode to upgrade the firmware to Ver.1.13 or later from any earlier release. Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Go to ★2F2F (P3-6).

①Restart the printer in service mode to clear the error (this error won’t occur when FUT is used). ②Start in download mode to upgrade the firmware. ③Replace the main PCB.

Chapter 2 Indexes by Case Panel display

Code (last 4 digits)

Large LCD

Small LCD 1

Remedial Action Explanation/Detection sequence

Small LCD 2

404A

ERROR E194-404A Call for service.

ERROR E194-404 A Call For Service

Non-ejection count error A non-ejection part operation counter has reached a specified limit.

404B

ERROR E199-404B Call for service.

ERROR E199-404 B Call For Service

Temperature/humidity sensor error When temperature 0 and humidity 0% are detected, the detection mechanism is considered failed and an error message is displayed.

404C

ERROR E196-404C

ERROR E196-404 C Call For Service

Serial number information mismatch A mismatch has been detected between the serial number information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup.

Call for service.

2-55

(★: Reference fault isolation procedure or tool)

Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. ①Restart the printer in service mode to clear the error. ②Identify the firmware version and update the firmware to the last release if it is earlier than Ver.1.31 (firmware defect）. ③Remove and reinsert the temperature/h umidity sensor PCB connector ④Replace the temperature/h umidity sensor PCB. ①Check to see if the correct PCB is mounted, since a PCB of the wrong model may have been mistakenly mounted during servicing. ②Invoke service mode to implement PCB replacement.

Troubleshooting Guide

Panel display

Code (last 4 digits)

404D

Large LCD ERROR E196-404D Call for service.

404E

ERROR E196-404E Call for service.

404F

ERROR E144-404F Call for service.

Remedial Action Explanation/Detection sequence

(★: Reference fault isolation procedure or tool)

ERROR E196-404 D Call For Service

Machine ID information mismatch A mismatch has been detected between the model ID information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup.

ERROR E196-404 E Call for service.

An EEPROM read/ write error has been detected in the controller portion of the firmware.

①Check to see if the correct PCB is mounted, since a PCB of the wrong model may have been mistakenly mounted during servicing. ②Invoke service mode to implement PCB replacement. ①Start in download mode to upgrade the firmware. ②Start in service mode to clear the error. ③Replace the main PCB. ①Clear the counter in service mode after having replaced the HP pre-ejection tray unit.

Small LCD 1

Small LCD 2

Pump revolutions full The number of HP pre-ejection pump revolution has reached the defined value.

Reference) Identify between the I/F and software. ・To create a PRN file on a local PC, go to ★T04(P4-6). ・Transit the PRN file to another printer. *If printing is successful, an I/F problem may be suspected; if the same error recurs, a software problem may be responsible.

2-56

Chapter 2 Indexes by Case

2. Index of Symptoms and Imaging Failures Category Imaging Failures ··········································································· A Operational Failures ····································································· B Functional Failures ········································································· C Cutting Failures··············································································· D Unusual Noises··············································································· E Application-Dependent ··································································· F

A. Imaging Failures Category

Item

Subitem

Remedial Action (tool)

A

Soiled print side

Chapter 4: Imaging Failures ①

A

Ink dropping

Chapter 4: Imaging Failures ①

A

Soiled reverse side

Chapter 4: Imaging Failures ①

A

Black dots (spur marks）

Chapter 4: Imaging Failures ①

A

White dots (spur marks）

Chapter 4: Imaging Failures ①

A

Roller marks

Chapter 4: Imaging Failures ①/②

A

Peeled ink

Chapter 4: Imaging Failures ①

A

Line, streaks and bands

Chapter 4: Imaging Failures ②

A

Blurred or undersharp images

Chapter 4: Imaging Failures ③

A

Blurred or blotted images

Chapter 4: Imaging Failures ③

A

Shaken or ghost images

Chapter 4: Imaging Failures ③/④

A

Thick or double lines or characters

Chapter 4: Imaging Failures ④/③

A

Defective toning

Chapter 4: Imaging Failures ⑤

A

Color misregistration

Chapter 4: Imaging Failures ⑤

A

Missing lines and images

Chapter 4: Imaging Failures ⑥

A

Printing different from settings

Chapter 4: Imaging Failures ⑦

A

No printing

Chapter 4: Imaging Failures ⑧

A

Wrong length

Prioritize length (specify a magnification). Specify a magnification for the present output matter (enter a menu description).

A

Wrinkled paper

Remove the cause of skewing. Clean the cassette pick-up roller.

A

Iridescent metallic luster visible

Bronze symptom (reflected illuminating light colored by diffusion on the print surface)

A A

Ink won’t dry on tracing paper or the

Chapter 4: Imaging Failures ③

like

Change the drying time setting (lengthen).

Scratching (ink peeling)

Chapter 4: Imaging Failures ③ Change the drying time setting (lengthen).

A

Poor halftoning (RIP environment)

Avoid printing in black alone (but print in multiple colors).

A

Paper undertone noticeable

Change paper.

A

Uneven POP board colors noticeable

Properties of the paper. Change the print mode to an upper mode.

2-57

Troubleshooting Guide

B. Operational Failures Category

Item

Subitem

Remedial Action (tool)

B

PosterArtist won’t launch

Chapter 4: Operational Failures ①

B

The main unit won’t start

Chapter 4: Operational Failures ②

B

Power turns off automatically

Chapter 4: Operational Failures ②

B

Network-connected printer, once

If “Automatic” is selected for the IP address of the printer, assign

visible, out of sight

a fixed IP address to it.

C. Functional Failures Category C

Item

Subitem

Freezing/slow

Remedial Action (tool) Restart the printer.

C

Upgrade the firmware.

C

If paper has been added, initialize the Paper preferences and update additional Paper from System Settings (user settings will be lost).

C

No printing

Underpowered host PC

C

Check the network environment.

C

Bug in AutoCAD high-speed rendering/Ver.3.00 or later

D. Cutting Failures Category

Item

Subitem

Remedial Action (tool)

D

Wavy cut surface

Chapter 4: Cutting failures without error indications

D

Residual cutting chips on the reference

Chapter 4: Cutting failures without error indications

side D

Normally ended without cutting

Chapter 4: Cutting failures without error indications

D

Line printed at the cutting position, but

Chapter 4: Cutting failures without error indications

without actual cutting D

Line printed at the cutting position on

Chapter 4: Cutting failures without error indications

printing D

Cut automatically

Chapter 4: Cutting failures without error indications

D

Images cut halfway

Chapter 4: Cutting failures without error indications

E. Unusual Noises Category E

Item Carriage drive

Subitem Rasping

After checking the idler pulley, go to 2F26.

E E

Remedial Action (tool) Check the carriage tension unit.

Chattering

E

The tube has hit the exterior to generate unusual noises. Open and close the platen suction path selection valve (normal).

E

Creaky

Soiled carriage rail/Clean dry (never apply oil)/replace the rail cleaner/replace the carriage bearing.

E

Broken head open/close lever Replace the lever.

2-58

Chapter 2 Indexes by Case Category E

Item Head rubbing

Subitem Tizzy

Remedial Action (tool) Check the head height setting.

E

Check for jams.

E

Check the paper type setting. Cutter

Clattering

E

Near the ink tank unit

Chattering

E

Roll spool (opposite to the HP)

E E

Check to see if the fixed teeth are not dented. If the round and fixed teeth are found dented, replace both. Ink is stirred in a timed operation (normal). Noise of jumping gear teeth Replace the rubber pad in correct position.

E

Paper feed/back feed

LF backup roller sound Replace with a roller-less part.

E

Caterpillar mylar

Mylar sheet out of position Replace the tube unit.

E

Platen suction hole

Whistling

Clean the hole.

F. Application-Dependent Category F

Item AutoCAD

F

Subitem Defective toning

Remedial Action (tool) Chapter 4: Imaging Failures ⑤

Missing images (a part of image is Chapter 4: Imaging Failures ⑥ missing in printout)

F

Printed in a double or half size

Chapter 4: Imaging Failures ⑦

F

No printing

Chapter 4: Imaging Failures ⑧

F

Cannot install the HDI driver

Chapter 4: Operational Failures ③

F

Cannot print a size longer than

AutoCAD2004 specification

2300 mm with the HDI driver F

Word

F

Excel

F

No magnified printing

Chapter 4: Imaging Failures ⑦

Narrow white lines in the print

Chapter 4: Imaging Failures ②

Missing images (a part of image is Chapter 4: Imaging Failures ⑥ missing in printout) Illustrator

Narrow white lines in the print Blurred or undersharp images

Chapter 4: Imaging Failures ③

F

PosterArtist

Won’t launch

Chapter 4: Operational Failures ①

F

WINSTAR CAD

Misregistration in printing on

Reduce the data setting to allow in

manually fed paper

consideration of the application

F F

Chapter 4: Imaging Failures ②

specifications/margins. F

Bundled user software CD

The installer does not launch when Chapter 4: Operational Failures ③ the bundled user software CD is mounted.

2-59

ス

Chapter 3 More Sophisticated Fault Isolation Tasks

Chapter 4 More Sophisticated Fault Isolation Tasks

1. 【2F13】AD converter external trigger ※ output error (HW-1 fault) Occurrence conditions

The carriage is unable to travel since the motor is switched off after the occurrence of some error during printing, disabling pulse (head ejection timing signal) input from the carriage encoder.

Failure causes

Carriage operational failures

C2

Abnormal carriage drive load Carriage motor drive at electrical fault Faulty carriage encoder sensor

Faulty main C3 Faulty main controller controller ※AD Converter External Trigger: Head ejection timing signal Cause C2 C3 C2

Point to check Faulty carriage idler pulley (broken spring hook, belt coming off) If the error occurs before the start of printing, the main controller is most likely faulty. Check carriage components other than the idle pulley for operational failures. The problem is reported to have occurred as a result of a faulty cutter, depending on the version of firmware. Check to see if any other operational failure has not occurred (browse through Print Inf for a log of error occurrences).

Idler pulley

3-1

Action Take corrective action. Replace 2F26 (P3-4) 2015 (P3-17) Take corrective action.

Troubleshooting Guide

2. 【2F1F】Purge sensor error Occurrence conditions

Error detected during a recovery operation

Carriage problem

Failure causes

Recovery system mechanical problem Recovery system electrical problem

Cause C1 C1 C2, C3

C1

Carriage drive problem

C2

Lock pin operation problem

C3

Faulty main controller

Point to check Check the carriage belt for tension (making sure that it is not loose). Check for foreign matter. Check the recovery system for successful operation.

Action Fix. Remove. Flow 1

Flow 1 Switch off the power and move the carriage

The lock pin is up with a click

No click sounds

T12 Remove the cover

Normal

2F26

Carriage inoperable

T12

Purge operational fault isolation

Purge operational fault isolation tool

Check the purge unit for presence of foreign matter

Foreign matter found

Remove the foreign matter If the foreign matter is a hard substance, replace the purge unit

No foreign matter found

Turn the gear by hand to check the cap Replace the purge unit moves up and down and that the wiper Not movable (*1) blade moves forward and backward Movable

Switch on Movable *1 Sequence of checking the purge unit for normal operation (1) The cap moves down. (2) The wiper blade moves forward and backward. (3) The cap moves up. Turn the gear clockwise (toward a triangular mark) by giving it 11.25 turns to complete one cycle of operation.

Replace the purge unit Totally not movable

Switch off once

3-2

Replace the main PCB

Abnormal

With the purge unit being removed from the main unit, 2F26 switch on the power and Normal (*1) check for operations Carriage inoperable

Chapter 4 More Sophisticated Fault Isolation Tasks Purge Unit

Lock pin

Wiper blade Cap

Direction of gear rotation

3-3

Gear

Troubleshooting Guide

3. 【2F26】Carriage operation disabled The normal operation of the carriage cannot be detected from the carriage encoder sensor. The carriage does not reach the specified speed or is idle.

Occurrence conditions

Failure causes

Carriage drive load error

C1

Carriage motor drive at electrical fault

C2

Faulty carriage encoder sensor

C3

Faulty purge unit

C4

Cause C4 C1 C3 C2 C3 C3 C4

Soiled carriage rail Improper carriage belt tension (jumping teeth) Residual jam slips in the printer Drive signal/voltage error Poor connector contact/wiring Faulty motor Soiled or flawed carriage encoder, or improper mounting position/tension Soiled or faulty carriage encoder sensor Disconnection or partial disconnection in the flat cable, or poor connector contact Carriage lock pin not released, capping operational failure or position detection failure

Point to check Check the carriage stop position. If the carriage is at the leftmost position, the purge unit may be faulty (check the lock pin). Check the carriage load (move the carriage by hand to make sure that it is not heavy or foreign matter is not stuck in it). Check images to see if the edges do not have stepped uneven densities in the paper feed direction. Restart the printer. and check the behavior of the firmware and the carriage (upgrade the firmware if it is Ver. 1.31 or any earlier release). Check to see if the carriage encoder is properly installed. Check to see if the carriage encoder is not faulty. The purge unit carriage lock pin is up but the carriage is not at the capping position.

Action T12 (P4-18) Flow 1 T01 (P4-1) Flow 2 T13 (P4-19) T01 (P4-1) T12 (P4-18)

Checking for load during carriage travel Flow 1

Unlock the purge unit and move it by hand

T14

Hits something

Foreign matter inside (cutter, cleaning brush, etc.)/bearing out of position

Noticeably heavy

Clean the soiled rail, replace the rail cleaner/faulty bearing

How to unlock the carriage

*Never oil the carriage rail. Faulty belt

iPF700 Series

Broken spring hook, jumped belt tooth

iPF8000 Series

Rail cleaner

Rail cleaner

3-4

Chapter 4 More Sophisticated Fault Isolation Tasks

Flow 3

Totally idle

Flow 2

Operational but momentarily/collision noise

T01

Operational but with a noise of jumping teeth (with a rasping noise)

Fully operational

Possibly faulty carriage encoder

Faulty idler pulley (Belt tension mechanism)

Fix or replace

Improperly mounted carriage belt (on the back of the carriage) (too long)

Fix or replace

Upgrade the firmware

T01

Firmware V1.32 or later

Possibly faulty carriage encoder

Carriage totally idle at startup Measure the main controller carriage motor drive voltage Voltage appearing Not appearing

Flow 3

Replace the carriage motor

Replace the main controller

Replace the carriage motor and the main controller simultaneously

iPF5000 Series

Other than the iPF5000 Series

Check the main controller fuse for a blowout *

Replace the main controller Not blown

Blown

■Carriage Motor Drive Voltage Check Points Model Measurement point iPF5000 Series (other than below) Main controller J3101-3 iPF5100, iPF6100 iPF700 Series, iPF9000 Main controller J3101-1 iPF8000 Series, iPF800 Series Main controller J3150-14 (other than the iPF9000)

During initial operation (carriage motor drive) at startup

1

J3201

J3003

1

1

J3501

J3601 1

FU3100

J1801 1

J3502

1

J3602 J3150

J2801

1

A1

J3401

1

J2501

1

B1

J1101 J1102 J2601 1

J1001

J2402

J3001

1 1

1

J120 2

1

J120 1

1

1

1

J330 1

J300 2

J250 2

J2702 1

J2701

A1

1

B1

3-5

Replace the carriage motor and the main controller simultaneously

Measurement timing

■Fuse blowout check (other than the iPF5000 Series) Check for continuity across the fuse FU3100. 1

Fuse blowout suspected

Voltage 26V 32V 32V 32V

Troubleshooting Guide

4. 【2F2F】Non-ejection detection error, 【2F30】 Non-ejection detecting position adjustment error Occurrence conditions

The head management sensor has detected more non-discharging nozzles than preset (2F2F).

Failure causes

Non-ejection

C1

Faulty head management sensor

C2

Head and head management sensor out of relative position

C3

Cause C1 C3 C3 C2 C1

Supply system air leakage Suction failure Drive signal/voltage error Faulty connector contact/wiring Drive signal/voltage error Faulty connector contact/wiring Soiled or faulty sensor Soiled, flawed or incorrectly positioned carriage encoder Soiled or faulty carriage encoder sensor Disconnection or partial disconnection in the flat cable, or poor connector contact Carriage out of position due to curled ink tube Shift carriage position due to curl trouble of the tube

Point to check Check the tube to see if it is filled with ink, and also check the joint. Check to see if the carriage encoder is properly installed. Check the carriage encoder for defects (such as soiling, flaws and incorrect setup). Check to see if there is not any foreign matter near the head management sensor. Check service mode nozzle patterns (upgrade to Ver.1.23 from any earlier release before making this check)

C3

Check the firmware (Countermeasure for non-ejection detection position)

C1

Check to see if the ink is a genuine supply. (Recommend the use of the genuine ink.)

Action T11 (P4-15) T13 (P4-19) T01 (P4-1) Remove. Flow 1 Upgrade to the latest version －

Non-ejection Detection Sequence End of cleaning

No non-ejection

Perform non-ejection detection

End

Non-ejection detected Cleaning A

Perform non-ejection detention

No non-ejection

End

Non-ejection detected Cleaning A Manual

Cleaning B

Perform non-ejection detection

No non-ejection

Non-ejection detected

Cleaning B

Warning before printing Cleaning A or B

See the table below

Automatic non-ejection Automatic detection sequence based on dot counts

No.

Warning/error indication

End

① ②

③Error 2F2F

Error code (last 4 digits)

Non-ejection status

①

“Check Printout” “Problem with Printhead” “Chk printing results”

1010, 1012, 1013

Refer to the explanation of P2-23,2-24, P2-3.

②

“Printhead Check Nozzles” “PHead needs cleaning”

280C, 250D, 280E

Refer to the explanation of P2-23,2-24.

3-6

Chapter 4 More Sophisticated Fault Isolation Tasks ③

“Hardware error. 03800500-xxxx”

See the explanation of P2-47. Break 2F2F down after iPF650/750series, iPF6300/6350 and iPF8300.

2F2F, 2F40, 2F41, 2F42, 2F43, 2F44

Non-ejection mask error Flow 1

Check nozzle check print in service mode

More than half of the nozzles are non-discharging (per color) Yes

If the firmware is Ver.1.23 or earlier, upgrade it and check.

No

T03

Real non-ejection

Flow 2

Non-discharging nozzle detection failure

Non-discharging nozzle detection failure (if non-discharging only in user mode) Flow 2

Check the non-ejection sensor for displacement

Check to see if nozzles are not installed slantwise Replace the non-ejection sensor

T01

Check the carriage encoder for successful

Carriage encoder fault isolation

Replace the main controller

■iPF5000 Series

Cumulative print counts (roll paper/manually fed paper/cassettes*) * On cassette models only (all counts measured in terms of A4 sheets).

Head management sensor 不吐検センサ

■iPF700 Series

■iPF800/iPF8000 Series Head management sensor

Head management 不吐検センサ sensor

3-7

Troubleshooting Guide

5. 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error The multisensor cannot detect the leading of paper (multisensor delay jam) when it has been successfully detected by the LF_PE sensor.

Multisensor detection errors

C1

Paper problems

C2

Paper feed problem

C3

Cause Operation C1 C2 C2 C2

Improperly mounted multisensor Low light intensity (due, for example, to soiling) Paper with its leading edge cut remaining Reflectance problem (thin tracing paper, semitransparent mat paper, etc.) Soiled or broken Preprinted paper used The end of the roll is so sticky that it won’t be separated from the paper tube. Curled leading edge of paper Insufficient feeding force Stuck in the groove

Point to check Check to see that the choice of roll or cut sheet is correct. Check to see if the leading edge of paper cut is not left. Check to see if suction holes are not clogged with paper dust or other foreign matter. The end of the roll is so sticky that it won’t be separated from the paper tube. Check to see if preprinted or color paper is not used.

C2

Check to see if the leading edge of paper has been cut correctly.

C2

Check to see if the paper is not cockled, soiled or torn.

C2, C3 C2

Flow 1

Check to see if paper do not jams between the platen and LF roller. Does not occur with A4 plain paper → Not a multisensor fault None of the above

Action Explain. Remove. Remove. Explain. Explain. Check the cutter. Check the paper. Flow 3 Flow 3 Flow 1

Check the multisensor for illumination and the paper position

With the top cover open, load the same paper

Check the paper has reached under the multisensor, causing it to illuminate

Have the door switch released beforehand

Illuminating

Failure causes

Occurrence conditions

Not illuminating

Paper has not reached

Paper has reached

Flow 2

Flow 3 Replace the multisensor after making sure it is improperly mounted

Flow 4

Replace the multisensor reference plate at the same time

Multisensor Illumination Check iPF5000 Series

iPF700 Series

3-8

iPF8000 Series

Chapter 4 More Sophisticated Fault Isolation Tasks Flow 2

Fault isolation for the multisensor failure to illuminate Check for Vh (normal value: 21.5V) on the main controller while paper is feeding

iPF5000 Series

Replace the power PCB Abnormal

Normal iPF700 Series iPF800 Series iPF8000 Series

Check the short flexible cable in the multisensor and reinsert it

Replace the multisensor after making sure it is improperly mounted

Flow 4

Replace the multisensor reference plate at the same time

■

How to measure Vh (Printhead drive voltage) Model Measurement point iPF5000 Series

Main controller

iPF700 Series iPF800 Series iPF8000 Series

J1801-3

Measurement timing While feeding paper (multisensor illuminating)

Voltage ＋21.5V

Measurement at finely pitched IC pins is impossible.

IC802 IC802

IC803 IC803

BAT801 BAT801 IC701

IC601

IC3101 IC3101

J1801 pin 3

IC602 IC2 IC603

IC1

IC604 IC2801 IC2801

IC1201 IC2901 IC2901

IC3001 IC3001

Flow 3

Point to check when paper fails to reach the multisensor

Check the leading end position of paper

Leading end stuck under the LF roller

Remove the cause of curling of the paper If the leading end of the paper is shaped improperly, check the cutter

Leading end of paper not passing between the LF roller and pinch roller

Feeding failure caused by paper dust

Remove LF roller paper dust

Nipping failure

Influenced by curled thick paper

Feeding failure caused by a short nip pressure

Nip cam out of phase

Explanatory drawing 1

See P4-10

Faulty nip spring

Flow 4 Check the carriage relay board flat cable (short) for connection

Abnormal

Replace the carriage relay board

iPF700/iPF8000 Series only

3-9

Abnormal

Replace the main controller

Troubleshooting Guide Explanatory drawing 1

Cam Phase Alignment

■iPF5000 Series

Pinch roller (nip) release gear

Carriage shaft gear

Cam Phase Alignment

■iPF700 Series

3-10

Chapter 4 More Sophisticated Fault Isolation Tasks Cam Phase Alignment

■iPF800 Series

Cam Phase Alignment

■iPF8000 Series

3-11

Troubleshooting Guide

6. 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection error, 【2405】Borderless printing disabled Occurrence conditions

The multisensor cannot detect the paper width. A skew has been detected by the multisensor.

Failure causes

Multisensor detection error

C1

Paper problem

C2

Paper feed problem

C3

Cause

Improperly adjusted or mounted multisensor optical axis Low light intensity (due, for example, to soiling) Paper with its leading edge cut remaining Reflectance problem (thin tracing paper, semitransparent mat paper, etc.) Soiled or broken Preprinted paper used Curled leading edge of paper Insufficient feeding force Skewing

C1 C2 C2

Point to check Check to see if roll paper have hit the reference side of the spool (paper winding out of order). Check to see if the spool is not broken or if it is locked. Check to see “Borderless Spacer” has been set for borderless printing in the A1 or A2 size. (iPF5000 Series only) Load cut sheet with the paper guides adjusted to the paper width. The firmware is Ver. 1.13 or any earlier release (tracing paper compatibility/skew control). Check to see if the leading edge of paper cut is not left. Check to see if suction holes are not clogged with paper dust or other foreign matter. Check to see if preprinted or color paper is not used.

C2

Check to see if the leading edge of the paper is correctly cut (it is not cut slantwise).

C2

Check to see if the paper is not cockled, soiled or broken.

C1 C3 C1 C3 C1, C3

C2

Check to see if non-recommended paper, such as thin tracing paper and semitransparent mat paper, is not used. Does not occur with A4 plain paper → Not a multisensor fault

C1

Adjust the optical axis of the multisensor (in service mode) to confirm the recovery

C2

Action Explain. Replace. Explain. Explain. Upgrade to the latest release. Remove. Remove. Explain. Check the cutter. Check the paper. Explain. Flow 1 Adjust the optical axis.

If none of the above apply, check error logs. Flow 1 Check the leading end position of paper

Remove the cause of curling of the paper If the leading end of the paper is shaped improperly, check the cutter Feeding failure caused by paper dust

Remove LF roller paper dust

Nipping failure

Influenced by curled thick paper

Feeding failure caused by a short nip pressure

Nip cam out of phase Faulty nip spring

3-12

Chapter 4 More Sophisticated Fault Isolation Tasks Spool reference side

Borderless printing spacer

3-13

Troubleshooting Guide

7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1) Occurrence conditions Failure causes Cause C2 C1 C2 C3 Flow 1

Jams occurring between the LF_PE sensor and the multisensor

C1

LF out of synchronization

C2

Jams past the LF_PE sensor

C3

Faulty cutter drive unit (iPF5000 Series only)

Key point to check If roll paper are being fed, check the roll paper unit for operation (pendulum gear). If a jam occurs while loading cut sheet (fed from the top) or rewinding roll paper with the feeding methods switched, the roll paper unit is at operational fault. Improper LF belt tension, faulty LF motor or faulty LF encoder Check to see if there is any jam on the paper ejection side of the LF_PE sensor. Check the cutter drive unit.

Action Fix. Check. Check. Flow 1

Fault isolation for malfunctioning (iPF5000 Series only)

Check the lift motor for operation Does the cutter lift on switching from roll media to cut media?

Check for bitten wires

Replace the lifter motor

Not lifting

Replace the cutter motor Replace the cutter driver PCB

iPF5000, iPF500, iPF600 only

Replace the main controller

Lifting

Feed paper manually and perform Forced Cut

Carriage inoperable

Replace the cutter motor

Check for bitten wires

Cutter idle

2F26 Cutter driven

Replace the cutter driver PCB

iPF5000, iPF500, iPF600 only

Replace the main controller

■iPF500 Series Jam occurring in the path of paper travel between the LF_PE sensor and the multisensor

Feeding of roll media fed from top

Multisensor Cutter

Manual feeding from top (POP board)

S

Roll feed sensor S S

LF_PE sensor

Flapper

Prefed paper detection sensor

Release S

Paper detection sensor Cassette pickup

Back cover

S S

3-14

Cassette detection sensor

Chapter 4 More Sophisticated Fault Isolation Tasks

8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2) iPF5000 Series only Occurrence conditions

Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay jam) Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam)

Failure causes

C1

Sensors

C2

Feeding system

C3

Paper problems

Cause C2

LF_PE Faulty sensor LF_PE sensor lever operational failure Bitten wires Faulty main controller Back cover out of position/not closed properly Foreign matter in the path of travel Cassette pressure cam parallel pin out of position Broken/worn drive gear Improper cassette pick-up motor belt tension Soiled cassette feed roller Slippery paper Folded paper

Key point to check Check to see if the main unit back cover is properly closed (cassette pick-up only).

C2

With the back cover open, check for jams.

C2

Check to see if there is foreign matter in the path of travel. ⇒ With the back cover removed, illuminate the inside to see slips of paper. Release the nip and (POP mode) and push in the paper from the front to remove the slips.

C1

Check to see if the sensor functions normally in IO mode.

C1, C2, C3

C2

Action Close. Remove the jams. Remove foreign matter. Replace the sensor.

With the main unit back cover open, feed paper (cassette pick-up only). ⇒If no problem is found, there is no problem along the path form the prefed paper detection sensor to the cassette. If roll paper are being fed, check the roll paper unit for operation (pendulum gear). Switch to cassette or POP mode and retract the paper to the roll paper unit side once. Then, switch to roll paper feeding. If an error occurs with the roll, the roll paper unit is at operational fault.

Fix.

Fix.

Back cover Pendulum gear

Roll feed unit PCB

3-15

Troubleshooting Guide

9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available iPF5000 Series only Occurrence conditions Failure causes

C1

Sensors

Faulty roll paper sensor Faulty roll cam sensor

C2

Operational

Pendulum gear loosened out of position or damaged drive gear Faulty roll paper unit motor

C3

Electrical

Faulty roll paper unit PCB Faulty main PCB

Cause

Key point to check

C1

Action Replace the roll paper sensor.

Check to see if the roll paper sensor functions normally in IO mode. With the cover open, interchange the roll cam sensor and the roll paper sensor to check that they still function normally. (Replace the roll paper sensor if it fails to function normally in IO mode.) With the cover open, check the driver for normal operation (without the pendulum gear loosened out of position or the drive gear being damaged). Check the roll paper unit for contact. (Turn off the printer and connect the roll unit to check to see if it recovers when the printer restarts.) With the roll paper unit uncovered, check the voltage while it starts up.

C1 C2 C3 C3

Replace the roll cam sensor. Replace the gear. － Flow 1

Flow 1

Replace the roll feed motor Yes

No

Is the drive voltage available to the roll feed motor PCB?

Replace the roll feed unit PCB Replace the main controller

Roll Feed Unit Drive Voltage Check Phase B～

Phase A～

Phase A

Phase B

Evaluation method Check any one of the four terminals of the roll feed motor PCB with the tester while the motor is running. The drive voltage is normal if the multimeter reads 12 to 14 V.

3-16

Chapter 4 More Sophisticated Fault Isolation Tasks

10. 【2015】Cutting failure (Cannot cut sheet) Occurrence conditions

The multisensor has detected paper that is not supposed to exist, after cutting paper.

Failure causes

C1

Cutting failure

C2

Ejection failure Cannot rewind paper

C3

Cause C1

Faulty/loose cutter Deformed/flawed lower blade of the cutter Run over thick paper (cloth) Lifter operational failure (iPF5000 Series) Low suction fan suction force Faulty cutter blade lowering mechanism of the cutter (iPF700, iPF8000 Series) Incorrect paper choice Residual/stuck paper Jam

Point to check Action Check to see if the cutter has not loosened out of position. Mount. Check to see if there is not any foreign matter stuck in the cutter blade lowering Remove. mechanism (iPF700, iPF8000 Series). If non-recommended paper (paper thicker than recommended, canvas paper, cloth) has Explain. been used, check to see if a recommended paper equivalent can be cut. None of the above Flow 1 If paper cannot be cut in a high-duty printing operation only, reducing the cutting speed may make the paper is easier to cut. Film-based paper will be made easier to cut if the “Reduce Cutting Dust” mode is selected, but its execution would leave ink marks on the cut surface.

C1 C1 C1, C2, C3 Temporary measure Temporary measure Flow 1

Is paper cut properly?

Yes

No

Is there residual paper left on the platen?

Remove the residual paper Yes

No Paper rewinding failure

Obstacles before the paper ejection unit Sticking caused by static electricity Dirty platen

Feed paper manually and perform Forced Cut

iPF700 Series iPF8000 Series

Is the cutter blade down?

No

Check the cutter blade lowering mechanism for successful operation

Yes Are platen suction holes clogged?

Foreign matter in the lowering mechanism Yes

Remove clogging

No iPF5000/iPF800 Series

Faulty cutter

Are there marks of the upper blade riding over the lower blade? Yes

No

3-17

Replace the upper and lower blades Replace the cutter (upper blade)

Troubleshooting Guide

11. 【2F24】Cutter shift timeout error Occurrence condition

The cutter wont’ move to the home position or the position opposite to the home position in time.

Failure causes

C1

Cannot cut sheet

C2

Faulty cutter drive unit

C3

Faulty cutter electrical equipment

Cause C1, C2, C3 C1, C2, C3 C1, C2, C3 Flow 1

Worn cutter Special paper Worn/broken drive gear (iPF5000 Series) Faulty cutter motor (iPF5000 Series) Carriage malfunction (iPF700, iPF8000 Series) Bitten wires (iPF5000 Series) Faulty sensor Faulty cutter driver PCB (iPF5000, iPF500, iPF600 only) Faulty main controller (iPF5000 Series)

Point to check Check the cutter position at an error stop. iPF5000/iPF800 Series iPF700/iPF8000 Series

Action Flow 1 Flow 2

iPF5000/iPF800 Series

Cutter positioned at the left end Remove foreign matter from the sensor if any

Is the motor rotating?

Yes

Check the gear/belt For the iPF5000, iPF500 and iPF600 only

No Check for bitten wires

Is the drive voltage No available (*) ?

Replace the cutter driver

Replace the main controller

Yes Replace the motor *See “Cutter Motor Drive Voltage Check” for the subsequent action to take. Cutter positioned at the right end

Check the -Check for bitten wires right-side -Check for successful sensor visually No foreign operation in IO mode matter

Foreign matter present Cutter anywhere other than the left and right ends

Remove the foreign matter

A sensor fault has been identified by replacing with a lift detection sensor

Replace the sensor

Replace the cuter driver

Replace the main controller

For the iPF5000, iPF500 and iPF600 only

If non-recommended paper has been used, check with a recommended paper equivalent

Replace with recommended paper Replace the cutter

Cutter Motor Drive Voltage Check

Cutter motor

Cutter

Cutter lift motor Cutter HP sensor

Evaluation method The drive voltage is normal if the voltage appears to vary by a margin of several volts while the cutter is driven.

Cutter lift sensor

3-18

Cutter right position sensor

Chapter 4 More Sophisticated Fault Isolation Tasks Flow 2

iPF700, iPF8000 Series No

Are platen suction holes clogged?

Yes

Clean Curled paper

Yes

No

Is paper in contact with the lower blade (not elevated)?

Check the basket for b l Are there marks of the Replace the upper and lower blades upper blade riding over the Yes lower blade? No

Cut paper manually to check resultant conditions

Replace the cutter upper blade Is the cutter blade down?

No

Check the cutter blade lowering function

Yes Are there marks of the upper blade riding over the lower blade? No

3-19

Remove foreign matter from the lowering part Replace the cutter upper blade

Yes

Replace the upper and lower blades

2F26 Replace the cutter upper blade

Carriage inoperable

Troubleshooting Guide

12. Cutting failures without error indications Cases Case J1

J2

J3

■J1. ■J2. ■J3. ■J4. ■J5. ■J6. ■J7.

Wavy cut surface Residual cutting chips on the reference side Ejection cut setting Normally ended without cutting, or line printed at the cutting position Cut, but with a line printed at the cutting position Cut automatically Images cut halfway

Cause Caused by printing on cockled paper having a high printing duty. Paper gets torn off as it drops slantwise under its own weight during cutting. Non-recommended grades of paper are liable to this problem (because of their heavy weighing capacity and slippery reverse side). With paper on which inks be difficult to dry, such as film-based paper, blurred print images could result if the paper is cut immediately after printing. The default setting designed to prevent this problem is “Ejection Cut” (press the [Online] button after printing to cut the paper).

Action Change the paper or duty. Print with borders. Support the paper when cutting. Use recommended paper.

Cancel the ejection cut setting of the main unit and support the paper by hand during printing.

J4

The driver setting is either [Do Not Cut] or [Print Cut Lines].

Change the driver setting Page Settings＞Auto Cut Setting

J5

The main unit has the [Reduce Cutting Dust] mode setting. In this mode, a yellow line is printed at the cutting position to prevent cutting dust from being produced on printing.

Turn off [Reduce Cutting Dust] in the paper preferences on the main unit.

J6

Faulty main controller (cutter driver PCB)

Replace the main controller (cutter driver PCB)

J7

Cut automatically when printed past the maximum allowable print length of an application of the OS

3-20

Use utilities, such as RIP

Chapter 4 More Sophisticated Fault Isolation Tasks

13. 【403E】,【403F】Printhead abnormal temperature rises Occurrence condition Failure causes

C1 C2 C3 C4 C5

Cause C1

Three instances of the internal head temperature sensor reaching 120oC or higher (or -10oC or lower) have been detected for 28 ms. Printhead Electrical Ink supply system Main unit electrical equipment

The face is physically damaged from jammed paper or from foreign matter falling onto the platen. Electrical shorting in the head Poor head contact Abnormal head temperature rises caused by non-discharging Faulty carriage (relay) PCB, head relay PCB, flexible cable, main controller

Point to check With the cover open, check to see if jams have not occurred.

C1

Check the firmware version (Paper jam detection)

C4

Check that ink is available in the ink tube. Check to see if a paper cutting failure has not occurred on the most recently used printed matter. Check the face of the printhead (to see if it is not flawed by paper or foreign matter). After removing and inserting the print head, start in service mode to clear the error. Then, restart the printer in normal mode to check to see if the error recurs (possibly poor contact). Check the main unit electrical equipment.

C1 C1 C2,C3 C5

Action Remove. Update to the latest version 2F2F (P3-6) 2015 (P3-17) Replace the head. Replace the head. Flow 1

Flow 1 Is the flexible cable broken?

T18

No

Yes

Replace the flexible cable Replace the main controller

iPF700/iPF8000 Series

Replace the carriage relay PCB

Replace the head relay PCB

iPF5000/iPF800 Series

Replace the carriage PCB

Replace the carriage unit

Check the face for flaws (never touch the face)

Check the ink in the tube

3-21

Troubleshooting Guide

14. 【4027】Carriage lifting error Occurrence condition

Carriage failing to move to the lift position (lift cam sensor detection error)

Failure causes

CR drive problem

C1

Lift cam drive problem

C2

Sensor detection problem

C3

Cause C1 C2 C3 C1, C2

Carriage unable to travel to the lift position (wide format/medium format) carriage encoder read error Lift motor inoperable Idling caused by a damaged coupling (wide format/medium format) Gear out of phase (Narrow format) Deformed sensor mounting plate

Point to check With the HP exterior removed, check to see if there is any foreign matter, such as paper slips. Check the gap phase and also check to see if the sensor flag and gear are not damaged. Visually check the sensor mounting plate for deformation, bitten wires and missing connectors. Restart the printer. And check for successful operation.

Flow 1 Switch on

Action Remove foreign matter. Fix. Fix. Flow 1, Flow 2

iPF5000 Series Is the lift motor running?

No

Faulty lift motor and bundled wires

Replace the main PCB

Yes Is the carriage moving up and down?

Yes

No

Faulty sensor detection system Check the gearing for faults

Lift cam sensor

Lift motor

3-22

Chapter 4 More Sophisticated Fault Isolation Tasks iPF700/iPF800/iPF8000 Series

Switch on

Is the carriage in contact with the edge of the HP?

No

Switch off and move the carriage by hand; does the carriage hits the edge of the HP?

No

Carriage side not rotating

Is the carriage in contact with the coupling?

Faulty lift motor and bundled wires, and faulty gear

Main unit not rotating

Does the carriage lift up and down?

T01

Yes

Yes

Flow 2

Faulty carriage encoder Remove foreign matter

Replace the main PCB

Faulty sensor detection system Operational Replace the carriage unit

iPF700 Series

Lift motor

Coupling

iPF800/iPF8000 Series

Coupling

Lift motor

Carriage HP sensor

3-23

Troubleshooting Guide

15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks Failure causes

C1 C2 C3 C4 C5 C6 C7 C8 C9

Cause C3, C4, C5 C7 C1, C2, C3, C6 C1 C9 C9 C8

Head rubbing caused by an improperly set paper spacing Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head Ink dropping caused by a faulty recovery system Ink dropping caused by a soiled carriage Ink dropping caused by a faulty head Black and white dots caused by the spur Reverse side (edge) soiling by the suction fan and reverse side caused by a soiled platen Roller marks produced by a feeding failure Ink staining caused by paper rubbed before the ink dries Point to check If the reverse side is soiled, check to see if the feeding system is not soiled. Occurring only at the edges of the soiled reverse side of paper. Occurring outside the print area as well. Check that an incorrect paper type setting is not used (main unit/driver). Paper, such as tracing paper or films, may be difficult to dry. With a high print duty, the ink may be removed if it is touched before it dries. If roller marks are observed, check their location.

Action Clean. Reduction the suction force. Lower the head. Flow 1 Reset. Explain. Explain. Clean.

Flow 1 Soiling caused by the spur

…… …… …… Soiling caused by head rubbing

Clean with the accessory cleaning sheet (iPF5100, iPF6100 only)

[Main Menu] → [Maintenance] → [Spur Cleaning] A flame-retardant cloth may be used in place of the cleaning sheet.

Replace the spur

Wavy paper before printing

Wavy paper

Wavy paper after printing Set the head height to [Auto] or increase it Clean the platen suction holes Improper absorbing power of the suction fan

Increase suction force Replace the suction fan Correct the curls

Curled paper

3-24

Moistened paper Replace with higher-grade paper

Chapter 4 More Sophisticated Fault Isolation Tasks Ink Dropping Clean the purge unit

(1) Clean the rubber parts of the blade and cap of the purge unit with alcohol. (2) Turn the gear one cycle and coat the blade with glycerin.

Clean soiling off the head

(1) Move the carriage to the middle. (2) Place an anti-soiling sheet and take out the head onto it. (3) Clean the soiling off the head. *Use commercial purified water. (Do not use tap water) *Never touch the nozzle surfaces.

Clean the carriage unit

(1) With the head removed, clean the outer surface of the bottom of the carriage. * The carriage unit cannot be fully cleaned without removing the carriage.

Perform Cleaning B

(1) Replace the head in original position and switch on the printer.

3-25

Nozzle surfaces

Troubleshooting Guide

16. Imaging Failures ② Lines, streaks and bands Failure Causes Cause

C2, C3

C1 C2 C3 C4

Software Printer driver settings Main unit Operating environment

Point to check Check that the loaded paper, the paper type specified from the operation panel and the paper type specified with the driver match (unmatched paper type). ※ Paper is fed according to the operation panel setting of the paper type and printed according to the driver setting of the paper type (printing method).

C3 C3

Check to see if roll paper are not skewed (reload the paper, feed paper manually). Check to see Nozzle Check Print performed in User mode results in an error.

C3

Occurring outside the print area as well.

C3

Occurring only with proof sheets (fine cracks formed in the ink absorbing layer in a low-humidity environment).

C1, C2 C3, C4 C3

Action Specify a valid paper type.

Reload the paper. T03 (P4-3) Imaging Failures ① (P3-24) Use in the recommended environment.

Check the direction and conditions of lines.

Flow 1 Imaging Failures ⑤ (P3-35)

Color misregistration

Flow 1 Lines (streaks)

Black lines (streaks)

White lines (streaks)

Vertical

Soiled pinch roller carriage encoder

Horizontal

Band blotches

T16

Perform band adjustment

Horizontal

Band blotches

T16

Perform band adjustment

Horizontal edges

Misdirected impact due to edge suction

Lower the head/reduce suction Explanatory drawing 1 force/change to an upper mode

Vertical

Soiled or flawed carriage encoder

Replace the carriage encoder

Dented paper, disordered impact or non-uniform drying on suction

Reduce suction force or change Explanatory drawing 3 paper

Cracks on the printing side (ink absorbing layer) of proof paper when damp

Use in the recommended environment

Applications/OS

If the problem occurs running Illustrator, uncheck [Bitmap Print] Explanatory drawing 5

Pasted images only

or

Replace the pinch carriage encoder

roller

If the problem occurs running Excel, choose [Layout] → [Special Settings] and check [Application Color Matching Priority]

3-26

or

Explanatory drawing 2

Explanatory drawing 4

Explanatory drawing 6

Chapter 4 More Sophisticated Fault Isolation Tasks Direction of Lines

Vertical

Horizontal

Explanatory drawing 1 Head

Paper Platen Suction

Explanatory drawing 2

Print misregistration

Non-uniform colors

Explanatory drawing 3

Head Paper Platen Suction

Explanatory drawing 4

g

f

e

d

c

b a

3-27

Symbol

Width

a

About 32 mm

b

About 40 mm

c

About 135 mm

d

About 40 mm

e

About 180 mm

f

About 40 mm

g

About 135 mm

Troubleshooting Guide Explanatory drawing 5

Due to an Illustrator bitmap print processing problem, images delivered from Illustrator are marked with lines

Uncheck “Bitmap print” in the Illustrator print window

White lines appear only in a pasted image

Explanatory drawing 6 Inconsistencies between the parts of an image transmitted from Windows when in ICM mode (Windows color matching) In the printer driver properties dialog box, choose [Layout] -> [Special Settings] and check [Application Color Matching Priority] Use a matching mode other than ICM White lines appear only in a pasted image

Special Settings

Color lines

Matching mode

Any color

Horizontal

(including black and white)

Band blotches

Paper path load

T16

Perform band adjustment

Loosen the tension of the roll media to eliminate the effect of back tension, and then check Check with other paths and other kinds of paper Check the spool shaft for faults

Horizontal edge

Elevated paper

Check the paper is not caught anywhere when it is ejected

Band blotches caused by skewing

Feed paper manually (about 1 m)/set roll media on the spool

Explanatory drawing 7 Vertical

Non-uniform carriage scanning

Explanatory drawing 2

2F26 Faulty carriage encoder

3-28

Chapter 4 More Sophisticated Fault Isolation Tasks Explanatory drawing 7

3-29

Troubleshooting Guide

Any color

Horizontal

(including black and white)

T16

Band blotches

Paper overlapping/Paper taken up before drying (non-uniform fusing)

In part, horizontal

Rear end, horizontal

Non-uniform drying

Bands (blotches)

Do not allow paper to overlap until it dries Do not use a media take-up unit

Carriage stops in a recovery operation (printing on long sheets)

Print in an upper mode

Carriage stops waiting for data to be transferred

Check the specifications of the PC and the network

Difference in paper feed between the LF roller and spur

For cut media on the iPF5000 Series only

Vertical

Perform band adjustment

Correct trailing end feeding/print on roll media If the spur is deformed, replace Print in an upper mode or change paper

Cockling Wavy paper caused by ink Dented paper or disordered impact/non-uniform drying caused by suction

Reduce suction force/change paper

Explanatory drawing 3 Non-uniform carriage scanning Explanatory drawing 2 Dented paper caused by the pinch roller nip

2F26 Faulty carriage encoder Change paper Cut the leading end

3-30

Chapter 4 More Sophisticated Fault Isolation Tasks

17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images Failure causes

C1 C2 C3 C5 C6 C7

Cause C1 to C7 C3 C2, C6 Others C5 C3 C7 C7 Others

Carriage operation (belt tension) Electrical (carriage encoder, flexible cable) Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper) Resolution (data interpretation, applications, RIP, driver setting) Printhead Adjustment system (head height, head adjustment, inclination adjustment, suction)

Point to check Check images. Check that the paper settings are valid (an invalid paper setting result in an ink overflow). Check to see if any error has been indicated by running Nozzle Check Print in User mode. Check the firmware version (the environmental sensor settings are varied upon recovery from sleep mode). Application-dependent? Paper, such as tracing paper or films, may be difficult to dry. Correct adjustments may not have been achieved due to particular environmental conditions during head adjustment work. The carriage inclination adjustment lever is not set at the correct position (iPF700 Series). If this failure has occurred concurrently with a phenomenon of too slow printing, there may be a data error in Media Configuration Tool (MCT).

Action Flow 1 Explain. T03 (P4-3) Upgrade. Flow 2 Explain. T15 (P4-20) T15 (P4-20) Update MCT. (P5-11)

Flow 1 Is the carriage belt tension normal?

Yes

T01

Faulty carriage encoder

Damaged idle pulley

No

Print start position varied from path to path

Replace

Replace the carriage belt (unit)

Paper feed direction varied from path to path

Is paper ejected properly?

No

Remove the cause of the failure

Paper elevated while printing

Yes

Increase suction force Clean the platen Replace the suction fan

Normal image

Vertical line Horizontal line

3-31

Troubleshooting Guide

Thick, blurred or smeared vertical lines

Misregistration in two-way impact on carriage travel

Satellite effect

T15

Print drawings in character and line drawing mode The carriage will travel slower, making for better impact accuracy (dye models).

Perform automatic head adjustment

Specify one-way printing (which will slow the printing speed)

T15

Only leftmost or rightmost vertical lines are thick or doubly blurred

Perform automatic head adjustment

Ink attracted to the suction fan to make impact accuracy at end points erratic

Print within the guaranteed print area Lower the head Watch for head rubbing Reduce the suction force of the suction fan Watch for head rubbing

Flow 2

Position and direction lacking in regularity

Occurring with Illustrator

Reduce the Illustrator print resolution

Illustrator specification

Occurring with RIP

Driver found valid

RIP problem

Occurring with bitmap (image) data

Check the number of pixels in the source data

Jaggy

3-32

Chapter 4 More Sophisticated Fault Isolation Tasks

18. Imaging Failures ④ Line and character errors Failure causes

C1

Application problem

C2

Printer driver settings

C3

Main unit

Cause C3 C1, C2, C3 C3

Point to check Check to see if an error has not been detected by running Nozzle Check Print in User mode. Check the direction and conditions of lines. Color misregistration

Action T03 (P4-3) Flow 1 T15 (P4-20)

Flow 1

Normal image

Vertical line Horizontal line

Ink attracted to the suction fan to make impact accuracy at end points erratic

Only leftmost or rightmost vertical lines are thick or doubly blurred

Print within the guaranteed print area Lower the head Watch for head rubbing Reduce the suction force of the suction fan Watch for head rubbing

Vertical lines (band) print darker in part

Ink in the idle nozzles is thickened during printing, making impact accuracy erratic or adding to the density

Rotary printing Affected areas move Print a throw-away image (lines) outside the print area in the same color

Thickening is an increase in density of an ink caused by the evaporation of the solvent in the ink.

Only the leading end of a rightmost line is abnormal

Darker prints

Erratic ejection only at the start of impact May or may not be avoidable

Photograph or solid print area

Perform Cleaning A Print in an upper mode

Rotary printing

Print a throw-away image (lines) outside the print area in the same color

3-33

Troubleshooting Guide

Thick, blurred or smeared vertical lines

・Misregistration in two-way impact on carriage travel ・Satellite effect

Print drawings in character and line drawing mode The carriage will travel slower, making for better impact accuracy (dye models).

T15 Perform automatic head adjustment

Specify one-way printing (which will slow the printing speed)

T15

Only lines are thick in all directions

Lines printed in CAD mode are automatically subjected to [Enhance thin lines] processing

Perform automatic head adjustment

In the printer driver properties dialog box, choose [Preferences] and uncheck [Enhance thin lines]

In the printer driver properties dialog box, choose [Layout] → [Special Settings] and change [Set FineZoom] to “No.”

Only characters are thick

Low character output resolution

In the print driver properties dialog box, check [Sharpen characters] in the printer Only on five-color dye and pigmented ink models

3-34

Chapter 4 More Sophisticated Fault Isolation Tasks

19. Imaging Failures ⑤ Defective toning and color misregistration C1

Failure causes Cause C3

Software and applications Printer driver HDI driver RIP Plug-In Main unit Color management

C2 C3 C4

Point to check Check to see if any error has been detected by running Nozzle Check Print in User mode. AutoCAD

C1, C2, C3, C4

Check to see if any error has been detected by running Nozzle Check Print in User mode.

Application problems

2F2F (P3-6） Imaging Failures ⑥ (P3-37)

C1, C2

Flow 1

Action

Flow 1

Tinting failures

Check with other applications

Print in PDF

Application settings Driver settings

Paper problems

T08

Driver Function Description

Paper chromogenicity

Cases (back print, backlight film, plain paper, tracing paper), gamut problems Paper-specific problems and cases (know-how), evaluation problems/isolation

Color varied before and after fixing

With proofs, allow pigments to stand for 5 to 10 minutes and dyes to stand for one day as a rule.

Driver and MCT version Paper lot variations

Main unit problems

Firmware version

Humidity detection bug; upgraded to V1.35 or later release (if occurring with Mark II only)

Color calibration

Switch off and check and then rerun with RC base paper.

Maladjusted registration

Driver and MCT version

Head problems

T15

Perform automatic head adjustment

Upgrades may result in varied hues

Individual head differences Perform printer calibration Aging head

Color calibration Maladjusted registration

Switch off and check and then rerun with RC base paper.

T15 3-35

Perform automatic head adjustment

Troubleshooting Guide

Color management problems

Colors appearing different from monitor views Different printer used

Build a plan of color management

Colors varied in specific environments (under specific lighting) Dependent on the printer model

Fading and discoloration problems

Use Kyuanos

Caused by light, gases and so on

Dye inks are more liable to fading than pigmented inks.

Chemical changes activated by temperature/humidity

Dye inks are more liable to fading than pigmented inks.

Discoloration of the paper itself

3-36

Chapter 4 More Sophisticated Fault Isolation Tasks

20. Imaging Failures ⑥ Missing lines or images Failure causes Cause C4 C1, 2, 3 C1 C2 C4 C3 C2

C1

AutoCAD (Windows only)

C2

Adobe Illustrator

C3

Other applications

C4

Main unit

Point to check Check to see if an error has been detected by running Nozzle Check Print in User mode. Check to see if the latest release of the service pack is installed. AutoCAD general problems Adobe Illustrator problem Underpowered HP-GL/2, HP RTL Other general application problems Postscript data (Adobe Acrobat, Illustrator, etc.)

Action T03 (P4-3) Install. Flow 1 Flow 2 Flow 3 Flow 4 Recommend the use of RIP.

Explanatory drawings

Normal

Defective

Missing objects

Flow 1

With AutoCAD2007 or 2007LT, install Service Pack 2 *For all AutoCAD programs including AutoCAD2007, there are fix patches released. Be sure to install the latest patch as much as possible. Where a large image is pasted, for example, the problem can be avoided by cutting the workload on AutoCAD

Too high image quality setting for AutoCAD

Choose [Properties] in the [AutoCAD Print] dialog box Choose [Graphics] → [Raster Graphics] Change the setting of [Raster and Shading/Rendering View Port] and move the slider to left

Driver setting of A1 or higher FineZoom set to [Auto]

In the printer driver properties dialog box, choose [Layout] ⇒ [Special Settings] and change [Set FineZoom] *The default setting is [Auto]. Seek confirmation from the customer because the new setting could worsen image quality.

Driver used Too high print quality setting

In the printer driver properties dialog box, choose [Main] ⇒ [Advanced Settings] and change [Print Quality] to [Draft]

Too large an image pasted

Reduce the image resolution using an application, such as Photoshop, to hold the number of pixels to 2,000,000 or below

Not enough PC memory

Expand PC memory

*In addition to missing image, phenomena, such as “Dimmed print,” “Print failure” and “Abnormal tinting (fewer colors)” might be observed.

3-37

Troubleshooting Guide

Flow 2 Due to an Illustrator bitmap print processing problem, images are delivered from Illustrator, with some parts missing.

Uncheck [Bitmap print] in the Illustrator Print dialog box

Flow 3 Appearing on the panel - GL2:W0903 - GL2:W0501

Size of vector data exceeding the processing capacity

- Cut the vector data - Use HP RTL data for operability On The Fly

Appearing on the panel - GL2:W0504

Unknown command encountered

Check and fix data before printing

Flow 4

Actions to be taken by probable cause are listed below.

Where a large image is pasted, for example, the problem can be avoided by cutting down the workload

Change the FineZoom setting to [Yes]

In the printer driver properties dialog box, choose [Layout] ⇒ [Special Settings] and change [Set FineZoom] to [Yes]

Lower high print quality setting

In the printer driver properties dialog box, choose [Main] ⇒ [Advanced Settings] and change [Print Quality] to [Draft]

Reduce the size of image pasted

Reduce the image resolution to 2,000,000 pixels or below using an application such as Photoshop

Expand PC memory

Add to PC memory

Images transmitted from Windows found defective when in ICM mode (Windows color matching) Check [Application Color Matching Priority].

In the printer driver properties dialog box, choose [Layout] ⇒ [Special Settings] and check [Application Color Matching Priority]

Missing parts in some data if high-speed rendering (high-speed rendering engine) is used Uncheck [Fast Graphic Process]

In the printer driver properties dialog box, choose [Layout] ⇒ [Special Settings] and uncheck [Fast Graphic Process]

Some application may suffer degraded print quality if FineZoom is turned on.

Set FineZoom to [No].

In the printer driver properties dialog box, choose [Layout] ⇒ [Special Settings] and change [Set FineZoom] to [No] And uncheck [Open Preview When Print Job Starts], [Page Layout], and [Watermark].

Print jobs sometimes time out after processing on an underpowered PC

Spool all pages before printing

In [Advanced Settings] tab in the printer driver properties dialog box, select [Spool all pages of data and transmit the print data to the printer] to spool the print document to speed up the time the program takes processing

3-38

Chapter 4 More Sophisticated Fault Isolation Tasks

21. Imaging Failures ⑦ Printing in a size different from the specification Causes

C1 C2 C3

Microsoft Word bug AutoCAD2008 bug Adobe Illustrator bug

Flow 1 Word problem: Failure to acquire driver settings under specific conditions Case: If an A4-size document is printed, enlarged to A0, in Word, it prints out in A4 the first time and in A0 the second time and thereafter.

Explained in a Microsoft support page. (http://support.microsoft.com/kb/904805/)

1. Open the printer driver print properties dialog box from [Properties] in the Word [Print] dialog box. 2. Choose enlarged printing and close the dialog box. 3. Close the Word [Print] dialog box without printing. 4. Open the Word [Print] dialog box again and open the printer driver print properties dialog box from [Properties]. 5. Close the printer driver properties dialog box. 6. Print.

Flow 2 AutoCAD LT2008’s failure to acquire relevant information from the printer driver has resulted in a mismatch in processing from the driver.

Method 1 (Do not change settings in the printer properties dialog box in the [Control Panel]) Select a printer in the AutoCAD print dialog box and change to 1200 dpi in the custom properties dialog box. This procedure will enable AutoCAD to acquire relevant information from the print driver, assuring successful processing. Method 2 Create a PC3 file for each unique set of printer settings.

Flow 3 Printing data in a non-standard size (60x150cm) in Adobe Illustrator CS halts after about 90 cm.

Adobe Illustrator CS and CS2 bug. http://support.adobe.co.jp/faq/faq/qadoc.sv?225277+002 It appears that the data size mentioned above has been mapped by Illustrator to the standard size closest to the width of the paper size selected, resulting in a width of ARCH D (609.6 mm). As a result, 150 cm long data can only be printed as far as 91.44 cm.

This problem occurs if you choose in the sequence of [Paper Settings...] and then [Print] when printing in Illustrator. To prevent it, reverse this sequence by choosing [Print] and then [Paper Settings...].

3-39

Troubleshooting Guide

22. Imaging Failures ⑧ No printing C1

Failure causes

C2 C3

Cause C3 C1/C2 C3

Software Printer driver HDI driver RIP Plug-In Main unit

Point to check Check Nozzle Check Print. Print using other software, other drivers and other PCs.

Action T03 (P4-3） Flow 3 in Imaging Failures ⑥ (P3-37)

Unusually slow printing

AutoCAD AutoCAD2007 (LT)

AutoCAD2007 problems

- A file having a large TIFF image pasted to it - A fatal error occurs printing the file after choosing [File] → [Open]

In the AutoCAD print properties dialog box, choose [Print Options] and check [Print background] to print

Other applications See “Imaging Failures ⑥”

3-40

Chapter 4 More Sophisticated Fault Isolation Tasks

23. Operational Failures ① PosterArtist won’t launch Failure causes

C1

PosterArtist2007/2008

C2

PC problem

Cause

Point to check

C1

The PC timer has been altered after the installation.

C2

PosterArtist bug

Action Correct the PC date and time. Upgrade.

A license management error may occur if the PC time is reverted to a point in the past

Restore the original PC time. If PosterArtist still does not launch, cancel the license and uninstall PosterArtist and then reinstall it.

You have logged in to Windows Vista with a user name containing double-byte characters

Log in with a user name consisting solely of single-byte characters (already fixed in Ver. 2.00.01)

An obsolete printer driver, such as BIJ and FAX, is installed

Upgrade to Ver. 2.00.01 or later

Oversize is specified as a document size as the default setting of the printer driver

Upgrade to Ver. 2.02.10 or later, or specify a document size other than oversize

PosterArtist has been installed or launched on a PC carrying a serial ATA HDD and running in AHCI mode (*)

Upgrade to Ver. 2.02.11 or later, or install SPS2.4 SP1.

*AHCI mode: Short for Advanced Host Controller Interface, AHCI refers to a serial ATA native interface specification first implemented in serial ATA2. Serial ATA 1.0a used to emulate IDE by software but AHCI mode helps to demonstrate the original serial ATA access speed.

3-41

Troubleshooting Guide

24. Operational Failures ② The main unit won’t start or the power turns off automatically (without an error occurring) Failure causes

Electrical faults

C1

Faulty operation panel (and cable) Faulty PCB (and cable) Faulty main controller (and cable)

Faulty printhead

C2

Faulty printhead

Cause

Point to check The main unit won’t turn on, or the main unit starts but the power turns off automatically. Start the main unit with the head being removed.

C1 C2

Action Flow 1 Replace the head.

Flow 1 Check for cable contact between the operation panel PCB and the main controller

Is 5V power available to the operation panel? (See below) No Other than the iPF5000 Series

Replace the operation panel Yes

iPF5000 Series

Is the main controller green LED on?

Check 26 V appear on pin 9 of main controller J1801

Off

Normal Check 5 V appear on pin 12 of main controller J1801

On

Replace the operation panel cable

Normal

Abnormal Replace the main controller Replace the operation panel cable Replace the power PCB

■Operation panel supply voltage check points Model

Measurement point

iPF5000 Series

J1 pin 11

Other than iPF5000 Series

J101 pin 11

Operation panel PCB

Voltage ＋5V

J1 pin 11 on iPF5000 Series

3-42

Abnormal

Replace the power PCB Replace the main controller

Chapter 4 More Sophisticated Fault Isolation Tasks

25. Operational Failures ③ Cannot install Failure causes Cause C1 C2

C1

The user software CDs setup menu does not appear

C2

Cannot install the HDI driver Point to check

QuickTime Ver.7 is installed. Multiple copies of AutoCAD are installed.

Flow 1 Cannot install from the integrated installer sometimes due to a QuickTime Ver. 7.0.2 bug

Upgrade to the latest release of QuickTime or uninstall it Install the printer driver and other tools individually without using the integrated installer

Flow 2 The HDI driver installer installs only the latest version of the AutoCAD HDI driver

Run AutoCAD “Add Plotter Wizard” to install an earlier version of the AutoCAD HDI driver

3-43

Action Flow 1 Flow 2

Chapter 4 Fault Isolation Tool Collection

Chapter 5 Fault Isolation Tool Collection

T01 Carriage Encoder Fault Isolation Tool Cannot print Random uneven lines in an image in paper feed direction

Can print

Check the main controller flat cable (long) for connection Is the flat cable broken?

Clean the end face and then reinsert the cable Replace the flat cable

Yes

T18 No

Replace the sensor/carriage Replace the carriage encoder film Replace the main controller

Position-dependent uneven lines in paper feed direction

Is the flat cable broken? No

T18

P4-28 Explanatory drawings2

Replace the flat cable

Yes

Normal operation is restored by wiping the carriage encoder film

Replace the carriage encoder film

Remove the carriage encoder film and wipe it lightly with lens-cleaning paper moistened with water

T02 Interpreting Nozzle Check Patterns Printing Nozzle Check Print 0 1200dpi 1

1279

Identical to the arrangement of caps

2

A line B line

0 32 64

0 1

2

2

3

4

1 33

34

6 3

35

5 7

64 65

66

66

67 65

Printing in service mode (one horizontal line per nozzle)

67 Printing in user mode (one horizontal line per two nozzles)

4-1

Troubleshooting Guide

Five-color dye and pigmented ink models

Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE

C A line

M A line

Y A line

C B line

M B line

Y B line

MBk A line

MBk A line

Bk A line

MBk B line

MBk B line

Bk B line

Twelve-color pigmented ink models

Eight-color pigmented ink models Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE

Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE

(L)

(L)

Y A line

PC A line

C A line

PC A line

C A line

PM A line

Y B line

PC B

C B line

PC B line

C B

PM B line

PGy A line

Gy A line

MBk A line

Gｙ A line

Bk A line

Gｙ A line

PGy B line

Gy B line

MBk B line

Gｙ B line

BK B line

Gｙ B line

Left head

(R)

(R)

PM A line

M A line

Bk A line

Y A line

MBk A line

M A line

PM B line

M B line

Bk B line

Y B line

MBk B line

M B line

R A line

G A line

B A line

PM A line

C A line

PC A line

R B line

G B line

B B line

PM B line

C B line

PC B line

Right head

* With the iPF5100, iPF6100, iPF8100 and iPF9100, the Positions of Bk and MBk are interchanged.

*With the iPF6000S, the positions of Gy and M are interchanged.

4-2

Chapter 5 Fault Isolation Tool Collection

T03 Nozzle Check Print Fault Isolation Tool Normal condition (Five-color models)

③Total non-ejection of two adjacent colors

①Total non-ejection in a line

②Total non-ejection of one color

④Total non-ejection of the upper and lower halves of a line

⑤Regularly ordered non-ejection

⑥Data missing non-ejection (in line A or B only)

⑦Data missing non-ejection (in both lines A and B)

⑧Mixed colors

⑨Blurring

⑩Non-ejection of all colors in one or two heads

⑪Irregular non-ejection

①Total non-ejection in a line

Suspect a fault in the electrical system

T17

Possibly electrical non-ejection in any part other than the head

Not a faulty power PCB

②Total non-ejection of one color

Is there air in the tube? Yes

Suspect a fault in the ink supply system

T11

Possibly faulty ink supply system

Suspect a fault in the electrical system

T17

Possibly electrical non-ejection in any part other than the head

No

Not a faulty power PCB

4-3

Troubleshooting Guide Is there a history of occurrences of Vh monitor error 2618?

③Total non-ejection of two adjacent colors

No

Suspect a fault in the recovery system, ink supply system or head

T11

Possibly faulty ink supply system

Suspect a fault in the electrical system

T17

Possibly electrical non-ejection in any part other than the head

Yes

Not a faulty power PCB

Faulty head/replace.

④Total non-ejection of the upper and lower halves of a line

⑤Regularly ordered non-ejection

Suspect a fault in the electrical system

Perform Cleaning B

Changing or diminishing positions (non-ejection corrected)

Not a faulty power PCB

T17 Electrical non-ejection most likely in any part other than the head

T17 Positions unchanged or increased (*) (non-ejection persisting)

Electrical non-ejection most likely in any part other than the head

* The nozzles may have failed by themselves, Replace the head, after performing T17 to make sure that there are no electrical faults elsewhere. Suspect a fault in the electrical system

⑥Data missing non-ejection (in line A or B only)

T17

Possibly electrical non-ejection in any part other than the head

T17

Most unlikely flat cable breaking

Not a faulty power PCB Suspect a fault in the head

⑦Data missing non-ejection (in both lines A and B) ⑧Mixed colors

Suspect a fault in the recovery system, ink supply system, waste ink route or head

Problem persists after Cleaning B ⑨Blurring

Ink available in the tube

⑩Non-ejection of all colors in one or two heads

T11

No ink left in the tube

Total non-ejection of the two heads on a two-head model

iPF5000 Series

Faulty ink supply system most likely

Check the carriage relay PCB/flat cable (short) ⑤a for connection

iPF8000 Series

Check the flat cable (short) ⑤a for connection

iPF5000 Series Total non-ejection of the single head on a single-head model

T17 Check the carriage relay PCB/flat cable (short) for installation (contact)

iPF700 Series iPF800 Series

T17 Normal * See P5-22 Electrical System Block Diagram about the flat cable (short) ⑤a

Possibly faulty ink supply system

Replace the power PCB

iPF8000 Series

Total non-ejection of a single head on a two-head model

T11

Print and check Vh output on the main controller (21.5 V)

iPF5000 Series

4-4

Abnormal

Electrical non-ejection most likely in any part other than the head

Electrical non-ejection most likely in any part other than the head

Replace the power PCB

Chapter 5 Fault Isolation Tool Collection ⑪Irregular non-ejection

Suspect a fault in the head

T11

Possibly faulty ink supply system

Replace the head

4-5

Troubleshooting Guide

T04 Information required to request investigation In requesting investigation following the occurrence of output problems with an application, please collect the following information:

1. Application information ・ Application name and version ・ Occurrence data Data should be approved by the customer. And it should be decreased to the minimum volume with which the problem can still be confirmed. ・ Problem handling procedures List individual procedure performed. ・ Explanation of user complaints (if defects are found in the print results) NG Print result (attach sheets showing the specific location of the problems and other relevant information) OK Print result (results expected by customer)

2. PC information ・ Detailed PC information (-> T06) This information helps build an environment in which to reproduce the reported problems.

3. Driver information ・ Driver and other settings in effect at the time of failure occurrence (-> T07). This information is needed to reproduce the problems in question. For information about anything other than the driver, collect screen shots (-> T10). ・ PRN file (-> T05) The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault isolation.

4-6

Chapter 5 Fault Isolation Tool Collection

T05 Collecting a PRN File (Windows only) Windows printer driver Right-click on a printer on the printer list and then click [Properties]

On the [Ports] tab, take notes of the port checked

Check [FILE:] for the Port

If you print in this condition, a dialog box appears prompting you to specify where to save the file and under what file name; specify these

Reset the printer to the port noted above when the process is complete

HDI driver In the AutoCAD print dialog box, check [Plot to file] and print

Macintosh Macintosh does not provide a means of collecting a PRN file

4-7

Troubleshooting Guide

T06 Collecting PC Detailed Information ※Note PC detailed information can be collected by following the steps suggested below. When taking back the collected information with you, be sure to seek approval from the customer. If necessary, edit the information in the file collected so that it contains only information accepted by the customer before taking it back with you.

Windows Choose [Start] → [Run...], type “msinfo32” and click [OK]

Choose [File] → [Export]

Specify the file you want to save

4-8

Chapter 5 Fault Isolation Tool Collection Macintosh Choose [Apple] → [About This Mac]

Click [More Info...]

Choose [File] → [Save]

Set [Plain Text] as a format and select the file you want to save

4-9

Troubleshooting Guide

T07 Collecting Printer Driver Settings After configuring a print job with an application, collect print driver settings before clicking Print. If the [Printing Preferences] dialog box has a [Support] tab Click the [Support] tab

Click [Settings Summaries…]

Click [Copy] to copy the document to the clipboard. Open a text editor, such as Notepad, paste it and save the file.

4-10

Chapter 5 Fault Isolation Tool Collection If the [Printing Preferences] dialog box does not have a [Support] tab Click the [Profiles] tab in the [Printing Preferences] dialog box and click [Add…]

Type a name and click [OK]

Select the profile just added and click [Export…]

Select a file name and save the file * You can import the file just saved to confirm its settings by choosing [Import…] in the [Profiles] tub.

4-11

Troubleshooting Guide Macintosh Support screen Click [Settings] in the Support screen or [Details] in the Version Information screen

Version Information screen

Specify the folder in which to save the file, as well as the file name, and click [Save]

T08 Driver Function Description To be added in the upcoming edition.

4-12

Chapter 5 Fault Isolation Tool Collection

T09 Collecting Status Information

Windows Click [Status Saving] on the [Information] tab in the status monitor

Status information is written to a specified file as text data

Macintosh Click [Settings] in the printer driver utility panel, and then click [Status Display/Saving] in the [Information] tab

Check [Save File] and click [OK]

4-13

Troubleshooting Guide

T10 Collecting Screen Shots Windows Screen as a whole

Press the [Print Screen] key

Current window

Press the [Alt] + [Print Screen] keys

Macintosh Specified area

After pressing the [Apple] + [Shift] + [4] keys, specify a range with the mouse

Current window

After pressing the [Apple] + [Shift] +[4 ] keys, press the [Space] key

4-14

Chapter 5 Fault Isolation Tool Collection

T11 Ink Supply System Fault Isolation Tool Can be checked without removing the outer covering Adjacent three colors

Little or no ink left

Check the tube for ink

T02

Pull out the carriage

Flow 1 Purge fault isolation

Flow 2

Else

T14 Check to see if the head ink supply joint is properly connected

Properly connected (check also for lever cracks)

Check to see if foreign matter is not stuck in the purge cap and wiper

Remove the foreign matter

Air leak isolation

Cannot be checked without removing the outer covering Check the carriage position on capping

A gap of about 8 mm (Photo 1)

2F26

iPF5000 Series: Photo 1 Other than iPF5000 Series: Photo 2

Lower the cap and check its gap from the head

Parallel with a gap of 2 mm (Photo 3)

Flow 1

Purge fault isolation

Check the tube at the position not visible above

Sufficient ink left

Flow 2

Air leak isolation

Little or no ink left

Adjacent three colors T02 Else

Flow 1 Purge fault isolation

Flow 2 Air leak isolation

Photo 1

iPF5000 Series

Photo 2

Other than iPF5000 Series

About 8 mm

About 8 mm

Photo 3

About 2 mm

4-15

Troubleshooting Guide Turn the gear by hand to check the cap moves up and down and that the wiper blade moves forward and backward (*1)

Flow 1

Replace the purge unit

Not movable

Movable Check the lip of the cap

*1 Sequence of checking the purge unit for normal operation ①The cap moves down. ②The wiper blade moves forward and backward. ③The cap moves up. Turn the gear clockwise (toward a triangular mark) by giving it 11.25 turns to complete one cycle of operation.

Replace the purge unit

Flawed

Not flawed

Is the absorber in the cap elevated? No

Flow 2

Air leak isolation

Correct the elevation

Yes

Flow 2

Air leak isolation

Wiper blade

Cap

Lip

Absorber

Flow 2

Direction of gear rotation

Gear

Open the cap to locate air leaks.

Open the supply valve Ink drops

Air leak from the supply unit

Replace the tube (for the iPF5000 Series, the tube is integrated into the supply unit) Leak from the joint unit (head joint, tube, supply unit)/replace Possibly faulty head

Normal No ink drops

Flow 3

Head lever

Joint unit

Tube lever

Flow 3

Fill the tube with air to check the behavior of the ink.

Pull out the carriage

T14

Open the tube lever * Do not open the head lever.

Open the ink supply valve for about 2 seconds, observing the behavior of the ink in the tube

4-16

Close the tube lever

Flow 4

Chapter 5 Fault Isolation Tool Collection Flow 4

Isolate faults from the behavior the ink (air) in the tube.

Fill the tube with air (Flow 3) Can fill the tube (normal)

Cannot fill the tube (clogged)

Start the printer in service mode and perform Cleaning B (Cleaning B consumes about 5 g of ink per ink.)

Check the tube for bend or squash

Switch off the printer and pull out the carriage

Correct the bend or squash

Check the behavior (air) of the ink in the tube

T14

Moving

Ink Supply Valves ■iPF5000 Series

■iPF700 Series

■iPF800/iPF8000 Series

4-17

Still

Replace the tube or the supply unit

Replace the purge unit

Faulty purge

Replace the supply unit

Air leak

Troubleshooting Guide

T12 Purge Unit Fault Isolation Tool Remove the cover

Check the purge unit for presence of foreign matter

Remove the foreign matter

Foreign matter found

If the foreign matter is a hard substance, replace the purge unit

No foreign matter found

Turn the gear by hand to check the cap Replace the purge unit moves up and down and that the wiper Not movable (*1) blade moves forward and backward Movable

Switch on Movable *1 Sequence of checking the purge unit for normal operation ① The cap moves down. ② The wiper blade moves forward and backward. ③ The cap moves up. Turn the gear clockwise (toward a triangular mark) by giving it 11.25 turns to complete one cycle of operation.

Replace the purge unit Totally not movable

Switch off once

Abnormal

With the purge unit being removed from the main unit, 2F26 switch on the power and Normal (*1) check for operations Carriage inoperable

Lock pin

Wiper blade Cap

Direction of gear rotation

4-18

Replace the main PCB

Gear

Chapter 5 Fault Isolation Tool Collection

T13 Carriage encoder installation fault isolation tool Check the mounting leaf spring for deformation

Check the carriage encoder for slacks

Fix the leaf spring

Check the coil for elongation (iPF8000 Series)

Replace the coil

Is the carriage encoder film inserted in the sensor groove on the carriage side?

Fix

Is the positional relationship of the carriage encoder film with the support plate

Fix

iPF700/iPF800/iPF8000 Series

T14 How to unlock the carriage (without having to remove the cover)

iPF5000 Series

Switch on the printer with the top cover open detection sensor disabled

18 to 28 seconds after the printer is switched on

iPF800 Series

iPF700 Series

Unplug the printer when the carriage has moved to about the middle after being unlocked

Choose [Main Menu] → [Maintenance] → [Replace rail cleaner] → [Yes]

iPF8000 Series

4-19

Check and close the top cover

Troubleshooting Guide

T15 Recommended head adjustment procedure * Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head height to “Low” and perform the adjustment.

iPF700 Series

Reset the head height to [Automatic]

Perform automatic head adjustment in User mode (details)

iPF5000 Series

Adjust the head inclination

iPF800 Series V1.23 or later (CR_REG factory-executed)

iPF8000 Series

Check the firmware version number V1.20 or earlier

Upgrade to the latest version

Load photo glossy paper in the maximum size that can be loaded and execute CR_REG (*)

* Choose [Service Mode] → [Adjust] → [CR_REG] → [EXECUTE] → [YES] and click [OK].

T16 Recommended band adjustment procedure Check no unusual loads are placed on paper feeding and rewinding

Choose [Main Menu] → [Print Adjustment] → [Automatic With non-recommended paper, perform Detailed Adjustment. Band Adjustment] → [Standard Adjustment] → [Yes]

Is any print error detected by running Nozzle Check Print in User mode?

2F2F

Abnormal

Non-Ejection Error

Normal Perform Band Fine Adjustment Abnormal For the iPF700/iPF800 Series, perform Head Inclination Adjustment Abnormal

The problem could be remedied by selecting [Perform automatic head adjustment with the head height being lowered] or [Print in an upper print mode]

Band Fine Adjustment procedure ① Print the data in error. ② When printing has started, press the [Online] button to pause the printing. ③ Press the [Menu] button to open the [Now Printing] menu. ④ Select [Band Fine Adjustment] using the [↑] and [↓] buttons. ⑤ Choose a numeric value using the [↑] and [↓] buttons (between -5 and +5). ⑥ Press the [Online] button to resume the printing and confirm the image. ⑦ If the problem persists, repeat steps ② to ⑤.

Set the type and size of the paper to be used for adjustment to equal those of the paper used for actual printing. To apply the result of paper feed adjustment to printing, it is necessary to set [Paper Feed Adjustment] to [Prioritize Band Joint] beforehand. With [Paper Feed Adjustment] set to [Automatic], the result of adjustment would be applied to printing only if [Prioritized Image Quality] is set to [Photographs and Illustrations] or [Office Documents] in the printer driver.

4-20

Chapter 5 Fault Isolation Tool Collection

T17 Electrical ejection fault isolation tool Check flat cable ③a for proper connection to the main controller

Abnormal

Reinsert the connector

Confirm that the connector is locked, and is not inserted slantwise.

Normal

With the printer switched off, do the following: - Clean head contact pin ⑦ with a blower. - Remove and reinsert the head (three times). * After unlocking the carriage in T14, pull it out and then remove and reinsert the head.

iPF5000 Series

Continuity check Check for a disconnection between flat cable ③a and contact pin ⑦

Abnormal

T18

iPF700 Series

Normal

Flow 1

Replace the carriage unit (*1) Replace the carriage unit (*2)

Replace the carriage relay PCB

The iPF700 does not allow continuity checking between ③a and ⑦ (because such checking requires the intervention of the IC on the carriage relay PCB)

Flow 2

iPF800/iPF8000 Series

Flow 1

Replace the main controller

Flow 2

Check flat cables ③b and ⑤a for proper connection to carriage relay PCB ④ (contact check)

Replace the printhead

Replace the carriage unit

Continuity check Check for a disconnection between a and b of flat cable (long) ③

T18

Replace flat cable (long) ③

Normal

Continuity check Check for a disconnection between flat cable ③a and contact pin ⑦

T18

Disconnected

Abnormal

Normal

Flow 1

Replace the carriage relay PCB Replace the carriage unit (*2)

*1 It takes a long time to replace the flexible cable (long) and the head relay PCB individually. (It’s better to replace the whole unit.) *2 It takes a long time to replace the flexible cable (short) and the head relay PCB individually. (It’s better to replace the whole unit.)

4-21

Troubleshooting Guide

Electrical System Block Diagram ① Power PCB

③Flat cable (long)

⑥Carriage PCB

a

b

⑦Contact pin ②Main controller

⑧Printhead

iPF5000 Series Carriage Unit

③Flat cable (long)

①Power PCB

④Carriage relay PCB ⑤Flat cable (short) ⑥Head relay PCB

a

b

a

b

⑦Contact pin ②Main controller

⑧Printhead

iPF800/iPF8000 Series Carriage Unit

iPF700 Series Carriage Unit

4-22

Chapter 5 Fault Isolation Tool Collection

■iPF5000 Series PCB layout メインコントローラ Main controller

電源基板 Power PCB メンテナンスカートリッジ中継基板 Maintenance cartridge relay PCB

ロール紙ユニット基板 Roll media unit PCB

Carriage PCB キャリッジ基板

操作パネル基板 Operation panel PCB

■iPF700 Series PCB layout Carriage relay PCB キャリッジ中継基板 Power PCB 電源基板

HDD HDD Main controller メインコントローラ

Operation panel PCB 操作パネル基板

Head relay PCB ヘッド中継基板

Maintenance cartridge relay PCB メンテナンスカートリッジ中継基板

4-23

Troubleshooting Guide

■iPF800 Series PCB layout Head relay PCB ヘッド中継基板 キャリッジ中継基板 Carriage relay PCB 下段ロール紙ユニット中継基板 Lower roll media unit relay PCB

操作パネル基板 Operation panel PCB

下段ロール紙ユニット基板 Lower roll media unit PCB

Power PCB 電源基板

メインコントローラ Main controller

HDD HDD

■iPF8000 Series PCB layout 電源基板 Power PCB

メインコントローラ Main controller ヘッド中継基板 Head relay PCB

キャリッジ中継基板 Carriage relay PCB

HDD HDD Take-up relay PCB 巻き取り中継基板

巻き取り基板 Take-up PCB

4-24

Operation panel PCB 操作パネル基板

Chapter 5 Fault Isolation Tool Collection

T18 Flat Cable Fault Isolation Tool

Example 1: 0.5 mm-pitch flat cable disconnection check

CR2032

1. Connect flat cables 3a and 3b under test to connectors J02 and J01 of the flat cable checker, respectively. 2. Load a battery into the flat cable checker for the flat cable connected to connector J01. 3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at this time, go to 4. If the red LED turns on, there is a full disconnection. 4. Touching the flat cable under test by hand, check to see if the LED turns from green to red. If a disconnection occurs momentarily, the LED will turn red, which means a partial disconnection.

J01

J02

Example 2: 1 mm-pitch flat cable disconnection check 1. Connect flat cables 3a and 3b under test to connectors J1002 and J1001 of the flat cable checker, respectively. 2. Load a battery into the flat cable checker for the flat cable connected to connector J1001. 3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at this time, go to 4. If the red LED turns on, there is a full disconnection. 4. Touching the flat cable under test by hand, check to see if the LED turns from green to red. If a disconnection occurs momentarily, the LED will turn red, which means a partial disconnection.

J03

J1001

J1002

■Sample connection Flat cable checker

Flat cable checker

* No battery is required for a PCB having its flat cable connected to J02.

Button battery CR2032

J01 J02

a

b ③Flat cable (long)

④Carriage relay PCB

②Main controller

《Supplement information》 The example above explains how the tool works on occurrence of a micro crack in the flat cable. If a complete disconnection occurs, the LED will light red from the beginning or it will turn red after SW2 is pressed.

4-25

Troubleshooting Guide

Example 3: Main controller and head contact pin continuity check 1. 2. 3. 4.

Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation. Connect flat cable ③a under test to connector J02 of the flat cable checker. Connect the ― terminal of the tester to any grounding terminal (GND as shown below). Chips (A through F) have a specific color to control each and also have six contacts each. Check all these contacts for continuity. 5. With the E-chip, for example, apply the + terminal of the tester to the contact at position E shown below to check for continuity. (An example of making a continuity check on E-chip signals is shown below.)

■Nozzle check print and chip layout (Double-head model example）

A

B

C

D

E

F

A

B

C

D

E

Left head

Right head

F

Layout of head contact pins exposed with the head removed

A B

A

C

B A

C

B GND

GND

F

B GND

GND

GND

F C

A

D

C

A

B A

C

B

D D

C

E

E E

D

F E※

D

E F F

E GND

F

D GND

GND

GND

GND

*Inaccessible for checking on the iPF5000 Series.

4-26

Tester

Chapter 5 Fault Isolation Tool Collection

T19 Special Mode for Servicing 1. Service Mode Service mode is used to set up the main unit and check its operations. Its functions include: ・View and print Print Inf ・Print nozzle check patterns with the non-discharging nozzle backup feature turned off ・Clear error logs ・Check sensor operation (I/O displays)

(1)Invoke and exit service mode The procedure to invoke download mode varies depending on whether the model is with or without [Navigate] button. Model without [Navigate] button: Switch on the printer while pressing the [Feeder Selection] button and the [Information] button simultaneously. Model with [Navigate] button:

Switch on the printer while pressing the [Load] button and the [Navigate] button simultaneously.

To exit service mode, switch off the printer, then back on. ※

The printer, when started in service mode, comes up with the startup error check disabled. When the repairs are complete, be sure to start the printer in normal mode to check its operations.

Model without [Navigate] button

Model with [Navigate] button

4-27

Troubleshooting Guide

(2）Print Print Inf Collect information to aid in fault isolation from error logs, etc. in the main unit. 【[SERVICE MODE]

＞

[DISPLAY]

＞

[PRINT INF] ＞

[YES]】

(3) Nozzle Check Print To isolate faults, print nozzle check patterns with the non-discharging nozzle backup function turned off. 【[SERVICE MODE]

＞

[ADJUST]

＞

[PRINT PATTERN]

＞

[NOZZLE 1]】

(4) Clear error logs Clear those service engineer calls that are prefixed with E (in the event of inability to start the printer). Having fixed the errors, simply start the printer in service mode to let the calls cleared.

(5) I/O displays I/O displays designate the status of the port I/O signal of each sensor or switch as “0” or “1.” 【[SERVICE MODE]

＞

[I/O DISPLAY] ＞

[I/O DISPLAY 1]】

【[SERVICE MODE]

＞

[I/O DISPLAY] ＞

[I/O DISPLAY 2]】

【[SERVICE MODE]

＞

[I/O DISPLAY] ＞

[I/O DISPLAY 3]】(only iPF650/750 series, iPF6300/8350/8300)

Display

Explanation

I/O DISPLAY 1 ００００００００００００００００ ↑ ①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯

Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)

I/O DISPLAY 2 ００００００００００００００００ ↑ ①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯

Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)

I/O DISPLAY 3 ００００００００００００００００ ↑ ①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯

Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)

I/O DISPLAY 1

Display position ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪ ⑫ ⑬ ⑭ ⑮ ⑯

Explanation Pump cam sensor Ink valve open/close sensor R Ink valve cam sensor L Ink valve cam sensor R Spur cam sensor Lift cam sensor LF roller HP sensor Top cover sensor Carriage cover sensor Tank cover sensor R Tank cover sensor L LF_PE sensor Cassette paper detection sensor Cassette detection sensor Prefed paper detection sensor Cassette cam sensor

0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Cover open, 1: Cover closed 0: Cover open, 1: Cover closed 0: Cover open, 1: Cover closed 0: Cover open, 1: Cover closed 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off

4-28

Target series Common Common 8000 800/8000 5000 5000/650/750/800/8000 Common Common 700/800/8000 Common 650/750/8000 5000 5000 5000 5000 5000

Chapter 5 Fault Isolation Tool Collection

I/O DISPLAY 2

Display position ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨

Explanation Roll path sensor Roll cam sensor Cutter lift sensor Cutter right edge sensor Cutter left edge sensor Carriage HP sensor/Lift cam sensor Pressure release sensor Paper sensor Roll Paper rotation detection sensor

⑩

Roll unit detection

⑪

Cutter unit detection

⑫

Paper take-up unit mount detection

⑬ ⑭ ⑮ ⑯

Paper take-up unit sensor Ink valve open/close sensor L Air-through valve open/close sensor R Air-through valve open/close sensor L

I/O DISPLAY 3

Display position ① ②

0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Pressure release, 1: Pressure 0: Paper not available, 1: Paper available 0: Sensor on, 1: Sensor off 0: Roll Paper unit not available, 1: Roll Paper unit available 0:Cutter unit not available 1: Cutter unit available 0: Paper take-up unit not available, 1: Paper take-up unit available 0: Sensor on (low), 1: Sensor off (high) 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off

Explanation

Target series 5000 5000 5000 5000/650/750/800 5000/650/750/800 700/650/750/800/8000 700/800/8000 700/650/750/800/8000 8000 5000 5000 800/8000 800/8000 700/650/750/800/8000 650/750/800 650/750/800 Target series

⑭

Release lever lock sensor Pinch roller pressure release detection switch Shutter HP sensor （Not used） （Not used） （Not used） （Not used） （Not used） Broken flexible cable detection （J3601 pin no. 50） Broken flexible cable detection （J3601 pin no. 1） Broken flexible cable detection （J3602 pin no. 50） Broken flexible cable detection （J3602 pin no. 1） Broken flexible cable detection （J3501, J3502, J3601, J3602） （Not used）

⑮

（Not used）

Common

⑯

（Not used）

Common

③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪ ⑫ ⑬

0: Sensor on, 1: Sensor off

650/750

0: Pressure release, 1: Pressure

650/750

0: Sensor on, 1: Sensor off

650/750 Common Common Common Common Common

0: Conduction, 1: Broken

650/750

0: Conduction, 1: Broken

650/750

0: Conduction, 1: Broken

650/750

0: Conduction, 1: Broken

650/750

0: Not broken, 1 broken

8300 only Common

4-29

Troubleshooting Guide

2.PCB Replacement Mode PCB Replacement mode is used to replace the main controller or maintenance cartridge relay PCB. At PCB replacement, be sure to have the latest release of firmware transferred to the printer in download mode to keep the firmware consistent.

(1) Invoke and exit PCB Replacement Mode This is the same way as you invoke Service Mode. Model without [Navigate] button: Switch on the printer while pressing the [Feeder Selection] button and the [Information] button simultaneously. Model with [Navigate] button:

Switch on the printer while pressing the [Load] button and the [Navigate] button simultaneously.

To exit Replacement Mode, switch off the printer, then back on.

Model without [Navigate] button

Model with [Navigate] button

4-30

Chapter 5 Fault Isolation Tool Collection

(2) Using PCB Replacement Mode ① Start in PCB Replacement Mode. The message “REPLACE MODE

/

CPU BOARD” appears on the display.

②Select the board you want to replace with the [] buttons and press the [OK] button. CPU BOARD:

Select if the main PCB has been replaced.

MC BOARD:

Select if the maintenance cartridge relay PCB has been replaced.

③When the message “Turn off printer.” appears to signify the completion of restore, switch off the printer to exit PCB Replacement Mode.

3.Download Mode Use Download Mode to transfer (download) firmware from the PC to the printer when the printer does not start normally or when it is necessary to replace the main controller. The procedure to invoke download mode varies depends on whether the model is with or without [Navigate] button. Model without [Navigate] button: Switch on the printer while pressing the [Stop] button and the [Information] button simultaneously. Model with [Navigate] button:

Switch on the printer while pressing the [Stop] button and the [Navigate] button simultaneously.

To exit service mode, switch off the printer, then back on. To exit Download Mode, switch off the printer, then back on. Use the service tool “L Printer Service Tool” to upgrade the firmware. For the latest release of the firmware see Technical Information.

4-31

Troubleshooting Guide

T20 Cleaning operation 1. Manual cleaning 1-1. Cleaning A (Normal suction) The purge pump is driven, with the ink supply valve open, to adjust the nozzle conditions ※About 1 to 2 g of ink is consumed for each color per head. 1-2. Cleaning B (Normal suction, high) The purge pump is driven, with the ink supply valve closed, to increase the internal negative pressure. Then when the valve is released, the ink infiltrate the head at once, eliminating the air accumulated in the liquid chamber in the filter under the head. ※About 5 to 7 g of ink is consumed for each color per head.

2. Automatic Cleaning 2-1. Initial Filling The ink tube and head are filled with ink at installation. Initial filling is similar in the principle of cleaning operation to Cleaning B. ※The longer the tube is, the more ink is consumed. ※About 15 to 25 g of ink is consumed for each color per head. (17- and 24-inch model), when compared with about 45 to 55 g (36-, 44- and 60-inch models). 2-2. Timed Suction 1 (Turned on automatically 168 to 720 hours after capping; normal suction) Timed Suction 1 is similar in the principle of cleaning operation to Cleaning B. ※About, 5 to 7 g of ink is consumed for each color per head. 2-3. Timed Suction 2 (Turned on automatically 960 hours after capping: liquid level adjustment) Timed Suction 2 is similar in the principle of cleaning operation to two iterative cycles of Cleaning B. ※About 10 to 14 g of ink is consumed for each color per head. 2-4. Head Replacement (Draining the head you want to replace and filling the new head with ink) ※About 17 g of ink is consumed for each color per head.

4-32

Chapter 5 Miscellaneous Information

Chapter 6 Miscellaneous Information

1. How to interpret Print Inf *Print Inf is updated each time the printer is switched on and off. ■Case of iPF700 Canon imagePROGRAF iPF700 PRINT INF Firm:01.31 Boot:01.01 MIT:2.16 S/N:ACY00535 SYSTEM TYPE:ACY00535 36 0 TMP:28 SIZE_LF: 0.0 SIZE_CR: 914.7 HEAD S/N:483B0000 HEAD LOT:166K23B0 INK C :32 M :2 Y :27 MBK :19 MBK2:19 BK :19 WARNING 01:01800500-1010 02:01800500-1010 03:01810102-1002 04:01810102-1002 06:01061000-1021 07:01810102-1002 08:01810102-1002 09:01810102-1002 11:01061000-1021 12:01800500-1010 13:01800500-1010 14:01800500-1010 16:01810106-1006 17:01810106-1006 18:01810106-1006 19:01810106-1006 ERROR 01:03031000-2F38 02:03016000-2010 03:03810206-2596 04:03810206-2586 06:03810206-2586 07:03810106-2507 08:03810106-2507 09:03810106-2507 11:03060A00-2E1B 12:03016000-2010 13:03060A00-2E1B 14:03016000-2010 16:03060A00-2E1B 17:03063000-2E08 18:03063000-2E08 19:03010000-200D INK CHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0

Device address/model (36-inch machine)/LF type (0: old/1: new)/ambient temperature/present paper size Head serial number and lot number Number of days elapsed since ink tanks were mounted

05:01061000-1021 10:01810102-1002 15:01800500-1010 20:01810106-1006

Warning and error histories (latest 20 occurrences)

05:03810206-2586 10:03063000-2E08 15:03063000-2E08 20:03010000-200D Remaining ink detection OFF execution history

COUNTER PRINTER LIFE TTL:22505 LIFE ROLL:22502 LIFE CUTSHEET:3 LIFE A:11440 B:9815 C:992 D:258 E:0 F:0

Cumulative print counts in environments A to F (all counts measured in terms of A4 sheets)

POWER ON:2019 CUTTER:1531 WIPE:1163 W-INK:33%

Cumulative power-on time (h)/number of times of cutter operation/number of times of wiping/remaining MTC

CARRIAGE PRINT:261 DRIVE:44 CR COUNT:119067 CR DIST.:494227 PRINT COUNT:3102 PURGE CLN-A : 1:45 2:1 3:1 6:15 7:1 10:0 11:10 15:0 16:124 17:0 TTL:197 CLN-M : 1:8 4:2 5:0 6:10 TTL:20

CLEAR INK CONSUME:0 CUTTER EXC.:0 MTC EXC.:0 HEAD EXC.:0 UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0 UNIT M EXC.:0 FACTORY CNT.:1 EXCHANGE CUTTER EXC.:9 MTC EXC.:4 HEAD EXC.:6 BOARD EXC.(M/B):0 UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0 UNIT M EXC.:0 DETAIL-CNT MOVE PRINTER : 0 MEDIACONFIG-CNT : 5 N-INKCHK : C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0

5-1

Cumulative print time (h)/cumulative CR drive time (h)/ cumulative CR scan count (scans)/cumulative CR scan distance (reading x 210 mm)/cumulative capping count Cleaning count (A: automatic/M: manual) 1: Normal suction (equivalent to Cleaning A) 2: Ink level adjustment 3: Initial filling 4: Ink drainage on head replacement 5: Ink drainage on shipping 6: Normal suction (high) (equivalent to Cleaning B) 7: Aging 8: Flushing 10. Ink filling on secondary shipping 11: Ink filling after head replacement 15: Dot count low suction 16: Precipitated ink agitation 17: Low suction Clear counts Ink interval usages/cutter replacement count/MC replacement count/head (R) replacement count/head (L) replacement count (F-models)/replacement counts by unit (A to V) Factory mode usage count Replacement counts Cutter replacement count/maintenance cartridge replacement count/head replacement count/PCB replacement count/replacement counts y unit (A to V) Secondary shipping count MCT media registration count Refill ink loading history 0: No loading history/1: Loading history exists

Troubleshooting Guide

INK-USE1 INK C TTL NINK C TTL INK-USE2 INK C TTL NINK C TTL INK-EXC INK C TTL NINK C TTL

MEDIA 1 NAME TTL ROLL CUTSHEET MEDIA 3 NAME TTL ROLL CUTSHEET MEDIA 5 NAME TTL ROLL CUTSHEET MEDIA 7 NAME TTL ROLL CUTSHEET

Cumulative usage ink usage (INK: genuine ink, NINK: refill ink)

:651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml :4046.6ml :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml :0.0ml Ink interval usage (INK: genuine ink, NINK: refill ink) :651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml :4046.6ml :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml :0.0ml Ink replacement count (INK: genuine ink, NINK: refill ink)

:27 M :25 Y :19 MBK :31 MBK2:25 BK :22 :149 :0 M :0 Y :0 MBK :0 MBK2:0 BK :0 :0

:Plain Paper : 669.0 m2 : 668.9 m2 : 0.1 m2 :Coated Paper : 22.8 m2 : 22.8 m2 : 0.0 m2

7201.5 7200.1 1.3

245.7 245.7 0.0

:HW SemiGl Photo : 4.1 m2 : 4.1 m2 : 0.0 m2

44.3 44.3 0.0

:Semi-Gl Photo : 1.5 m2 : 1.5 m2 : 0.0 m2

16.7 16.7 0.0

MEDIA SIZE1 ROLL P-SQ/P-CNT 36-44: 1213.4 24-36: 112.1 17-24: 77.9 -17 : 0.0 MEDIA SIZE2 ROLL D-SQ/D-CNT 36-44: 1230.8 24-36: 132.2 17-24: 85.2 -17 : 0.0 MEDIA SIZE1 CUT P-SQ/P-CNT 36-44: 0.0 24-36: 0.0 17-24: 0.0 -17 : 0.1 MEDIA SIZE2 CUT D-SQ/D-CNT 36-44: 0.0 24-36: 0.0 17-24: 0.0 -17 : 0.1

MEDIA 2 NAME :HW Coated sq.f TTL : 55.6 m2 sq.f ROLL : 55.6 m2 sq.f CUTSHEET : 0.0 m2 MEDIA 4 NAME :Syn. Paper sq.f TTL : 7.7 m2 sq.f ROLL : 7.7 m2 sq.f CUTSHEET : 0.0 m2 MEDIA 6 NAME :Glossy Photo sq.f TTL : 1.6 m2 sq.f ROLL : 1.5 m2 sq.f CUTSHEET : 0.0 m2 MEDIA OTHER NAME :OTHER sq.f TTL : 4.0 m2 sq.f ROLL : 4.0 m2 sq.f CUTSHEET : 0.0 m2

m2 m2 m2 m2

13061.0 1207.0 838.5 0.0

sq.f sq.f sq.f sq.f

19455 1798 1249 0

m2 m2 m2 m2

13248.9 1423.2 917.7 0.0

sq.f sq.f sq.f sq.f

19735 2120 1367 0

m2 m2 m2 m2

0.0 0.0 0.0 2.0

sq.f sq.f sq.f sq.f

0 0 0 3

m2 m2 m2 m2

0.0 0.0 0.0 2.0

sq.f sq.f sq.f sq.f

0 0 0 3

5-2

599.5 sq.f 599.5 sq.f 0.0 sq.f

83.9 sq.f 83.9 sq.f 0.0 sq.f

MEDIA1 to 7: Names of the seven media having the largest print areas MEDIA OTHER: Information about the areas used by other media TTL: Cumulative area ROLL: Cumulative roll media area CUTSHEET: Cumulative cut sheet area or cassette paper area

17.4 sq.f 16.7 sq.f 0.6 sq.f

43.6 sq.f 43.6 sq.f 0.0 sq.f Print areas by physical size (roll paper) A4 sheet equivalents Print areas by data size (roll paper) *Not functional at present.

Print areas by physical size (cut sheets)

Print areas by data size (cut sheets) *Not functional at present.

Chapter 6 Miscellaneous Information HEAD HEAD DOT （b）CNT.1

Cカウンタ情報 :26747 M :28070 Y MBK :33077 MBK2:33090 BK ■定期交換部品／消耗部品のカウンタ（iPF700 の例） TTL:171152 HEAD DOT CNT.2 C :68870 M :67817 Y MBK :87470 MBK2:87533 BK TTL:429867

PARTS COUNTER ① COUNTER A : OK PARTS A1 : PARTS A2 : COUNTER D : OK PARTS D1 : PARTS D2 : PARTS D3 : COUNTER F : OK PARTS F1 : COUNTER H : OK PARTS H1 : COUNTER K : OK PARTS K1 : COUNTER M : OK PARTS M1 :

:35399 :14766

Current head dot count

:78644 :39530

Cumulative head dot count

②

703

③

66.5 3.0 703 494227 429867 390 703 119067 703 3507 703 155 703 44

④

⑤

⑥

428.6 233.3

15% 1%

66.5 3.0

11333333 14100000 4550

4% 3% 8%

494227 429867 390

3740000

3%

119067

50000

7%

3507

6000

2%

155

1500

2%

44

① Status indication corresponding to Status counts (OK, W1, W2, E) ② Number of days elapsed after setting ③ Count ④ Durability value (equivalent to a threshold that determines W2/E) ⑤ Usage ratio (count ratio to the durability value) ⑥ Cumulative count COUNTER A: Waste ink absorber Count (dot count mL) D1: CR bearing Count (reading ×210 mm) D2: Encoder sensor Count (Total ink ejection rate in multiples of one million dots) D3: Carriage height changing cam Count (rotation count) F1: Ink supply system (tube, flexible cable) Count (CR scan count) H1: Purge unit Count (controller cam rotation count) K1: Non-ejection unit Count (non-ejection operation count) M1: CR motor Count (CR drive time h)

Ink saving mode ON/OFF indication ON indicates either Normal or Low. The value indicates the number of times entered.

PV AUTO JUDGE : ON(NORMAL) , 1

■Periodically replaced/consumable parts counter (iPF8000 example) PARTS COUNTER COUNTER A : OK PARTS A1 : PARTS A3 : PARTS A4 : PARTS A5 : PARTS A6 : COUNTER D : OK PARTS D1 : PARTS D2 : PARTS D3 : PARTS D4 : COUNTER H : OK PARTS H1 : COUNTER K : OK PARTS K1 : COUNTER M : OK PARTS M1 : COUNTER P : OK PARTS P1 : COUNTER V : OK PARTS V1 :

682 9.7 26.8 1.5 0.4 65.9 682 1068174 800422 3242 247999 682 4691 682 178 682 91 682 19869 682 9.6

3028.6 890.5 890.5 651.4 666.7

0% 3% 0% 0% 9%

9.7 26.8 1.5 0.4 65.9

33333333 48000000 60000 7360000

3% 1% 5% 3%

1068174 800422 3242 247999

50000

9%

4691

50000

0%

178

3400

2%

91

285714

6%

19869

2706.7

0%

9.6

5-3

D4: Tube unit Count (CR scan count) D5: Multisensor ※ iPF9100/9000S/8100/8000S/820/810/ 6200/6100/610/605/5100/510 Count (Total ink ejection rate in multiples of one million dots) P1: LF adjustment Count (feeding direction: reading x 210 mm) V1: Mist collection duct Count (dot count mL)

Troubleshooting Guide

■Periodically replaced/consumable parts counter (iPF5000 example) PARTS COUNTER COUNTER A : OK PARTS A1 : COUNTER B : OK PARTS B1 : COUNTER D : OK PARTS D1 : PARTS D2 : PARTS D3 : PARTS D4 : COUNTER F : OK PARTS F1 : COUNTER H : OK PARTS H1 : COUNTER L : OK PARTS L1 : COUNTER P : OK PARTS P1 : COUNTER Q : OK PARTS Q1 : COUNTER R : OK PARTS R1 : COUNTER V : OK PARTS V1 :

796 0.0

36.1

0%

0.0

0.0

48.3

0%

0.0

13028571 6700000 16500000 60000

1% 1% 0% 7%

179143 97344 158057 4733

4000000

2%

97344

50000

5%

2586

12500

0%

111

750

0%

6

27500

5%

1572

27500

6%

1697

15.2

0%

0.0

796 179143 97344 158057 4733 796 97344 796 2586 796 111 796 6 796 1572 796 1697 796 0.0

■Other display items (iPF8000S example) Calibration History (Last 20times) Date Action Media 1: 2008/08/18 0 2: 2008/08/06 0 3: 2008/08/04 2 Glossy Photo

Calibration history (iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only) Up to 20 cycles printed (or as many as there are histories if less than 20 cycles) Date/Action/Media/Temp/Humid

Temp[C]/Humid[%]

25/ 57

(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only) If the multisensor has been replaced, the new unit version prints in the Media field (00/01). The contents of the first 32 bytes of EEPROM also print. Unit Ver/DATA

Multi Sensor Unit Ver : 01 DATA : 02 55 20 07 05 08 16 25 01 00 00 00 00 00 00 00 20 81 dc 01 02 81 a8 01 02 81 7c 01 02 01 03 00 CR REG C2 15 8 3 BK 12 8 5 C -6 -3 -2

B1: Platen duct Count (dot count mL) L1: Non-discharging unit Count (non-ejection count) Q1: Cassette pickup roller Count (Cassette pickup count) R1: Spur lift cam Count (Total paper feed count) V1: Mist collection system Count (dot count mL)

796

CR REG adjustment values (iPF8000/8000 Series only) iPF8000S, iPF9000S: C2/BK/C iPF8000, iPF9000： B/M/Y ※All values appear as 0 if CR_REG is yet to be executed.

9 9 1

5 10 0

2 11 -2

1 12 -4

-1 12 -4

-2 12 -4

-3 11 -3

-2 10 -1

-2 9 2

0 8 0

2 7

4 6

5 5

7 5

7 4

9 9 4

7 10 2

5 11 1

4 11 -1

3 12 -2

2 11 -2

1 11 -1

1 10 0

2 9 3

3 8 0

4 7

5 7

6 6

7 6

7 5

-5 -3 -2

-4 -3 -2

-4 -4 -1

-4 -4 -1

-3 -4 -1

-2 -4 -1

-2 -4 0

-1 -4 0

-1 -4 0

-1 -4 0

-2 -3

-2 -3

-3 -3

-3 -3

-3 -2

5-4

Chapter 6 Miscellaneous Information

■Case of iPF650/750 Header

Canon imagePROGRAF iPF755 PRINT INF Firm:01.00 Boot:01.24 MIT(DBF):5.00 MIT(DB):1.08 S/N:AAAG0001 Date:2010/04/01

Model/Version of Firmware, Boot and MIT Body S/N/Print date of PRINTINF Body serial no./model (36-inch machine)/LF type (0: old/1: new)/ambient temperature/present paper size/no. of elapsed day after installation

SYSTEM S/N:AAAG0001 TYPE:36 -LF:0 TMP:-1 RH:-1 SIZE-LF:0.0 -CR:610.8 AFTER INST:148 HEAD INK S/N:20750000 LOT:169G04D1 C:17 M:48 Y:31 MBK:48 MBK2:48 BK:35 Head serial number and lot number WARNING Number of days elapsed since ink tanks were mounted 01:03/10 14:49 1041 00000CB2 02:03/10 12:34 1047 00000CA1 03:02/17 15:52 1041 000009C6 04:02/17 15:03 1041 000009C4 05:02/16 21:28 1003 00000734 06:02/09 15:46 1402 000006A7 07:02/09 15:43 1002 000006A7 08:02/09 12:14 1002 00000697 09:02/09 12:11 1002 00000697 10:02/09 12:08 1002 00000697 11:02/08 16:18 1002 00000656 12:01/22 13:52 1041 00000601 13:01/22 13:51 1041 000005FC 14:01/22 10:28 1041 000005F7 Warning and error histories (latest 20 15:01/21 12:00 1041 000005F2 16:01/06 07:33 1007 000004DA occurrences) 17:01/06 07:33 1006 000004DA 18:01/06 07:33 1000 000004DA Error occurrence date (mm/dm/hh/ss) 19:01/05 17:47 1007 000004CA 20:01/05 17:47 1006 000004CA /print at occurrence/Error history (last 4digits)/ ERROR 01:03/16 16:27 2010 00000D04 02:03/08 09:56 2E33 00000C39 No. of printed sheet (A4 sheet equivalent) 03:03/05 16:53 2E05 00000C36 04:03/05 16:49 2E05 00000C33 (Lowest number is the most recent) 05:03/05 16:48 2010 00000C33 06:03/05 16:48 2E05 00000C33 07:03/05 16:47 201A 00000C33 08:03/05 16:47 2E05 00000C33 09:03/05 16:46 2E0C 00000C33 10:03/01 16:52 2F38 00000B4D 11:03/01 13:42 2010 00000B09 12:02/26 14:17 2010 00000B09 13:02/26 10:09 2F21 00000AFA 14:02/17 12:04 2E37 000008F7 15:02/17 11:58 2E1B 000008F7 16:02/16 21:34 2E37 00000734 17:02/16 21:32 2E1B 00000734 18:02/12 11:59 2520 000006AB 19:02/12 11:51 2527 000006AB 20:02/12 11:51 2526 000006AB JAM 01:02/03 16:06 200C 01:3 02:1 03:* 04:1 05:2 06:* 07:* 08:2 09:* 10:* 11:* 12:PremPlainPpr 80 02:12/28 13:59 200C 01:3 02:1 03:3 04:1 05:2 06:* 07:3 08:2 09:1 10:636 11:* 12:Plain Paper HQ **:**/** **:** **** 01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:* 09:* 10:* 11:* 12:* **:**/** **:** **** 01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:* 09:* 10:* 11:* 12:* **:**/** **:** **** 01:* 02:* 03:* 04:* 05:* 06:* 07:* 08:* 09:* 10:* 11:* 12:*

Jam history/Occurrence date 01:Category (1.CR error, 2. Jam, 3. Failed feeding 4. Failed cutting) 02: Media format: (1. Roll media, 2. Cut sheet) 03: Jam timing (1.Feed, 2.Print, 3. Eject) 04: Width detection OFF mode (1:ON, 2.OFF) 05: Head height (0:SL (1.0mm), 1:L(1.3mm), 2:M1(1.8mm), 3:M2(2.0mm), 4:M3 (2.2mm), 5:H(2.6mm) 06: Platen shutter position: (1. Fully close, 2.Only HP side open, 3.1/4 open, 4.1/2 open, 5.3/4 open, 6.Fully open) 07: Cut mode (1:User cut, 2.Eject cut, 3.Auto cut) 08: Media feeding environment 0:A (Temperature 15-25 degrees centigrade/Humidity 40%-60%) 1:B (Temperature 25-30 degrees centigrade/Humidity 40%-60%) 2:C (Temperature 15-30 degrees centigrade/Humidity 10%-40%) 3:D (Temperature 15-25 degrees centigrade/Humidity 60%-80%) 4:E (Temperature15-25 degrees centigrade/Humidity 0%-10%, Temperature: to 15 degrees centigrade, from 30 degree centigrade/Humidity 0%-50%[low humidity side not assured]) 5:F (Temperature15-30degrees centigrade/Humidity 80%-100%, Temperature: to 15 degrees centigrade, from 30 degree centigrade /Humidity 50%-100%[high humidity side not assured]) 09: Borderless/Bordered (1:bordered printing, 2.Borderless printing) 10:Print mode label No. 11: Media size (mm) 12: Media type *: Unknown

5-5

Troubleshooting Guide

INK CHK C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0

Disable remaining ink detection set history(1.disable set log, 2.no disable set log Printer history No. of printed sheet(Total/Roll media/Cut sheet/Each environment) (A4 sheet equivalent), Cum. power-on time(h)/Cum. sleep -on time(h), Cum. cutting operations time/Cum. wiping operations time/Remaining capacity of the MTC(%)/No. of printed sheet by each language (GARO,HP-GL/2) sheets

COUNTER PRINTER LIFE-TTL:3504 LIFE-ROLL:3459 LIFE-CUTSHEET:45 LIFE A:1808 B:189 C:1507 D:0 E:0 F:0 POWER-ON:78 SLEEP-ON:1906 CUTTER:867 WIPE:401 W-INK:72 PDL: GARO:3455 HP-GL/2:49

Driving history Cum.printing time(h)/Cum.carriage moving time(h)/No.of carriage scan time/Cum. carriage scan distance (count as 1 by moving 210mm)/Cum. capping times

CARRIAGE PRINT:29 DRIVE:21 CR-COUNT:83773 CR-DIST.:278173 PRINT-COUNT:776

No. of auto cleaning times 1.Normal suction/2.Ink level adjusting/3.Initial filling/6.Normal suction (strong)/ 7.Aging/8.Flashing/10.Ink filling after second transportation/11.Ink filling after PURGE head replacement/15.Dot count small suction/16.Sedimented ink agitaion/17. CLN-A : 1:1 2:1 3:1 6:0 7:0 10:0 11:1 15:0 16:27 17:0 TTL:31 Small suction/TTL:Total no. of automatic cleaning operations CLN-M : 1:7 4:1 5:0 6:0 TTL:8 No. of manual cleaning times 1. Normal suction/4.Ink draining from head after head replacement/5. Ink draining before transportation/6.Normal suction(strong)/TTL: Manual cleaning No. of clear times Ink section consumption amount/No. of MTC replacement times/No. head replacement

CLEAR Times/No. of each unit replacement times INK CONSUME:0 MTC EXC.:0 HEAD EXC.:0 PARTS CR1 EXC.:0 PARTS CR2 EXC.:0 PARTS CR3 EXC.:0 PARTS CR4 EXC.:0 PARTS CR5 EXC.:0 PARTS SP1 EXC.:0 PARTS PG1 EXC.:0 PARTS HMa1 EXC.:0 PARTS MT1 EXC.:0 PARTS PL1 EXC.:0 PARTS Mi1 EXC.:0 PARTS CT1 EXC.:0 PARTS WF1 EXC.:0 PARTS WF2 EXC.:0 FACTORY CNT.:1 No. of replacement times

Maintenance cartridge/Head/Main controller/each unit/No. of

replacement times each unit

EXCHANGE MTC EXC.:0 HEAD EXC.:1 BOARD EXC.(M/B):0 PARTS CR1 EXC.:0 PARTS CR2 EXC.:0 PARTS CR3 EXC.:0 PARTS CR4 EXC.:0 PARTS CR5 EXC.:0 PARTS SP1 EXC.:0 PARTS PG1 EXC.:0 PARTS HMa1 EXC.:0 PARTS MT1 EXC.:0 PARTS PL1 EXC.:0 PARTS Mi1 EXC.:0 PARTS CT1 EXC.:0 PARTS WF1 EXC.:0 PARTS WF2 EXC.:0 Detail count

DETAIL-CNT MOVE PRINTER:0 MEDIACONFIG-CNT:2 N-INKCHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0

Second transportation/Count of media registered by MCT/Count of disable ink remaining level detection

Cumulative consumption amount of ink INK-USE1 INK C:223.6ml M:141.5ml Y:170.1ml MBK:104.8ml MBK2:104.8ml BK:104.2ml (INK: Genuine/NINK: Refilled ink) TTL:849.0ml NINK C:0.0ml M:0.0ml Y:0.0ml MBK:0.0ml MBK2:0.0ml BK:0.0ml TTL:0.0ml Cumulative consumption amount INK-USE2 INK C:223.6ml M:141.5ml Y:170.1ml MBK:104.8ml MBK2:104.8ml BK:104.2ml of ink currently installed ink tank TTL:849.0ml (INK: Genuine/NINK: Refilled ink) NINK C:0.0ml M:0.0ml Y:0.0ml MBK:0.0ml MBK2:0.0ml BK:0.0ml TTL:0.0ml INK-EXC Cumulative count of ink tank replacement INK C:7 M:7 Y:8 MBK:7 MBK2:7 BK:12 (INK: Genuine/NINK: Refilled ink) TTL:48 NINK C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0 TTL:0

5-6

Chapter 6 Miscellaneous Information Status of media usage Media name/Print area of 7 types of media with lager cumulative print area

MEDIA 1

MEDIA 2

NAME TTL

: Prem80forBrdrlss :

ROLL

61.0 m2 :

61.0 m2

CUTSHEET :

NAME 657.2 sq.f 657.2 sq.f

0.0 m2

0.0 sq.f

MEDIA 3 : Plain Paper HG :

ROLL

32.7 m2 :

32.7 m2

CUTSHEET :

352.4 sq.f 352.4 sq.f

0.0 m2

0.0 sq.f

: PremPlainPpr 80 :

ROLL

CUTSHEET :

642.4 sq.f

0.0 m2

0.0 sq.f

TTL

: Prem.SemiGl 200 :

ROLL

30.9 m2 :

333.6 sq.f

30.9 m2

CUTSHEET :

19.0 m2 :

19.0 m2

CUTSHEET :

NAME 204.7 sq.f 204.7 sq.f

0.0 m2

0.0 sq.f

MEDIA 7

333.6 sq.f

0.0 m2

0.0 sq.f

TTL

: Plain Paper HQ :

ROLL

6.9 m2 :

74.5 sq.f

5.6 m2

CUTSHEET :

60.4 sq.f

1.3 m2

14.0 sq.f

MEDIA OTHER

NAME ROLL

642.4 sq.f

59.6 m2

MEDIA 6

NAME

TTL

59.6 m2 :

NAME

MEDIA 5 TTL

:

ROLL MEDIA 4

NAME TTL

TTL

: Plain Paper

: Prem.SemiGl 280 :

4.1 m2 :

CUTSHEET :

NAME 44.3 sq.f

4.1 m2

44.3 sq.f

0.0 m2

0.0 sq.f

TTL

: OTHER :

ROLL

3.9 m2 :

CUTSHEET :

42.9 sq.f

2.4 m2

26.8 sq.f

1.4 m2

16.1 sq.f

Print area of roll media by physical size

MEDIA SIZE1 ROLL P-SQ/P-CNT 36-44:

79.5 m2

856.6 sq.f

1276

24-36:

36.5 m2

393.4 sq.f

586

17-24:

39.1 m2

421.6 sq.f

628

0-17:

60.4 m2

650.5 sq.f

969

Print area of roll meda by data size

MEDIA SIZE2 ROLL D-SQ/D-CNT 36-44:

119.3 m2

1284.9 sq.f

1914

24-36:

39.0 m2

420.2 sq.f

626

17-24:

41.4 m2

446.4 sq.f

665

0-17:

67.2 m2

723.7 sq.f

1078

0.0 sq.f

0

MEDIA SIZE1 CUT P-SQ/P-CNT 36-44:

0.0 m2

24-36:

0.0 m2

0.0 sq.f

0

17-24:

2.8 m2

30.2 sq.f

45

0-17:

0.0 m2

0.0 sq.f

0

0.0 sq.f

0

Print area of cut sheet by physical size

Print area of cut sheet by data size

MEDIA SIZE2 CUT D-SQ/D-CNT 36-44:

0.0 m2

24-36:

0.0 m2

0.0 sq.f

0

17-24: 0-17:

1.4 m2 0.0 m2

16.1 sq.f 0.0 sq.f

24 0

5-7

A4 sheet equivalents

Troubleshooting Guide

Dot counts of the currently installed printhead Unit:(x 1,000,000) dots

HEAD DOT CNT.1 C: 38277

M:20120 Y:29283 MBK:10408 MBK2:10407 BK:10934

TTL: 119432

Cumulative dot count of the printhead Unit:(x 1,000,000) dots

HEAD DOT CNT.2 C: 38271

M:20114 Y:29276 MBK:10402 MBK2:10402 BK:10926

TTL: 119394

Information of the head currently installed 1. Date and time installed (yy/mm/dd)(last 4 times)

HEAD INF.1 1:10/02/08 **/**/** **/**/** 09/11/05 2:10/02/08 **/**/** **/**/** 3:AAA70119 AAA70119 00000000 4:1 5:7

6:0 7:0 8:0

14:3496

9:1 10:0

11:0 12:1

13:0

20:1

15:01:10/03/16 2010

02:10/03/05 2010

03:10/03/01 2010

04:10/02/26 2010

05:10/02/17 2E1B

06:10/02/16 2E1B

07:10/02/03 200C

08:10/01/16 2010

09:10/01/16 2E25

10:10/01/15 2E1B

11:10/01/14 2010

12:09/12/28 2010

13:09/12/28 200C

14:09/12/28 2E1B

15:09/12/28 2010

16:09/12/26 2010

17:09/12/26 2010

19:09/12/02 2E25

20:09/11/11 2010

18:09/12/14 2010

4.CLN_A (Auto) count 5.CLN_A (Manual) count 6.CLN_B Auto/left cap) count 7.CLN_B (Auto/right) count 8.CLN_B (Manual) count 9.Head replacement ink drain count 10.Secondary transport ink drain count 11.Secondary transport ink fill count 12.Ink filling after the head replacement 14.Number of sheets printed

17:71.10 10/02/09 01.08 09/11/19 01.05 09/11/11

15.Error log (yy/mm/dd/error log (last 4 digits)

18:A:55 B:56 C:55 D:57 E:57 F:53 19:AA:0 AB:0 BA:0 BB:0 CA:0 CB:0 DA:0 DB:0 EA:0 EB:0 FA:0 FB:0

16.Refill ink usage log (per chip) 17.Firmware version (last 3 times) 18.Head highest temperature (per chip)

HEAD INF.2 1:**/**/** **/**/** **/**/** **/**/**

2:**/**/** **/**/** **/**/**

3:******** ******** ******** 14:*

3.Main unit serial number (last 3 times)

13.Recovery suction

16:A:0 B:0 C:0 D:0 E:0 F:0

4:* 5:*

2.Removal date (yy/mm/dd) (last 3 times)

6:* 7:* 8:*

9:* 10:*

11:*

19.Number of non-ejecting nozzle (A chip A row, A chip B row, to F chip B row) 20.EEROM of the head format version

12:* 13:*

20:*

15:**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

Information of the head previously installed

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

(Same as above contents)

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

**:**/**/** ****

16:A:* B:* C:* D:* E:* F:* 17:**.** **/**/** **.** **/**/** **.** **/**/** 18:A:* B:* C:* D:* E:* F:* 19:AA:* AB:* BA:* BB:* CA:* CB:* DA:* DB:* EA:* EB:* FA:* FB:*

5-8

Chapter 6 Miscellaneous Information

Parts counter CR1: CR bushing (CR scan distance

PARTS CNT.

(4)

(3)

(2)

(1)

(6)

CR3: Encoder sensor unit

PARTS CR1 : OK

244 278173

PARTS CR2 : OK

244

PARTS CR3 : OK

244 119394

16500000

0%

119394

PARTS CR4 : OK

244

1084

60000

1%

1084

PARTS CR5 : OK

244 119394

16500000

0%

119394

PARTS SP1 : OK

244

83773

4400000 1%

83773

PARTS PG1 : OK

244

922

PARTS HMa1: OK

12476190

(5)

83773

244

2%

278173

6700000 1%

83773

50000

1%

0.0

29.8

0%

PARTS MT1 : OK

244

21

15000

0%

PARTS PL1 : OK

244

4

778

PARTS Mi1 : OK

244

0.1

PARTS CT1 : OK

244

896

37.0

0%

0.1

0%

896

244

0.0

169.0

0%

244

0.3

45.0

0%

Rotation count of head height switch CR5: Multisensor unit (Dot count

unit:1,000,000 dots)

SP1: Ink tube unit (CR scan count) PG1: Purge unit

21

100000

unit:1,000,000 dots)

cam

0.0 4

PARTS WF1 : OK

(Dot count

CR4: Head height switch cam

922

0%

PARTS WF2 : OK

unit: 210mm)

CR2: Long flexible cable CR scan count)

(Rotation count of the controller cam) HMa1: Head management sensor (Non-ejection dot count

ml)

MT1: CR motor (CR driving time

0.0

h)

PL1: LF adjustment (Paper feeding time

0.3

Mi1: Mist fan unit (Dot count

h)

ml)

CT1: Cutter (Cut count) WF1: Lower ink absorber of MTC (Dot count (1) Status (OK, W1, W2, E) (2) Number of days passed after set (days) (3) Count value (4) Life threshold (W2/E) (5) Usage (ratio of life value to count value) (6) Cumulative count

Cogging adjustment Result: (0: DIsabled/1:Enabled/2. Check required /3: Adjust required) and value when adjusting.

COGFF CONDITION : 1

.

PARAM0-F : REF:

5740

AMP:

0

PARAM0-B : REF: AMP:

3245 0

52477 40 54033 49

0

0

PHASE:

0 176

0

0

0

0

RATE:

0

69

0

0

0

0

PHASE:

0 301

0

0

0

0

RATE:

0

0

0

79

ROLL LARGE: -28.3421

MIDDLE: -24.3421 SMALL: -20.3421

LF adjustment value (User adjustment value LF-A:Band adjustment 8-pass LF-B: Band adjustment 1-pass Scale-A: Scale clean SMALLER: -20.3421 Scale-B: Scale fast

CUT

MIDDLE: -36.3421 SMALL: -36.3421

SMALLER: -36.3421

LF/SCALE ADJUSTMENT VALUE (MEDIA: Plain Paper

)

LF-A LARGE: -36.3421

LF-B ROLL LARGE: -28.3421

MIDDLE: -24.3421 SMALL: -20.3421

SMALLER: -20.3421

CUT

MIDDLE: -36.3421 SMALL: -36.3421

SMALLER: -36.3421

LARGE: -36.3421

SCALE-A ROLL LARGE: -26 MIDDLE: -22 SMALL: -19 SMALLER: -19 CUT

LARGE: -34 MIDDLE: -34 SMALL: -34 SMALLER: -34

SCALE-B ROLL LARGE: -26 MIDDLE: -22 SMALL: -19 SMALLER: -19 CUT

LARGE: -34 MIDDLE: -34 SMALL: -34 SMALLER: -34 Ink reduction mode

PV AUTO JUDGE : ON(NORMAL) , 1

On (Display Normal/Low when On only)/Off Entry to ink reduction mode count

5-9

Troubleshooting Guide

CR REG adjustment value * All values are zero when CR REG is not performed.

CRREG CRREG HRZ A 1

2

2

2

2

1

1

1

1

1

1

1

0

0

0

0

0

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

CRREG HRZ B 1

2

2

1

1

1

1

1

1

1

1

1

0

0

0

0

0

0

0

0

0

0

1

1

1

1

1

0

0

0

1

1

1

1

1

1

CRREG HRZ C 1 -2 0

0 -1 0

0

0

0

0

0

CRREG VRT a

-1

-1

-1

0

0

0

-1

0

0

0

0

0

0 0

-1

-1

0

-2 0

-2 0

-2 0

0

1 0

CRREG VRT b

0

CRREG VRT c

0

■ Counter of periodic replacement parts/ consumable parts (iPF800 series) COUNTER A

A1-5

Waste ink absorber related

（Dot count ml）

COUNTER D

D1

CR bushing

（CR scan distance unit: 210mm）

D2

Encoder sensor

（Dot count

Head height switching cam

(Head height switching cam rotation count)

D3

D4 COUNTER H

Tube unit

unit:1,000,000 dots）

（CR scan count）

D5

Multi sensor unit

（Dot count

H1

Purge unit

（Controller cam rotation count）

unit:1,000,000 dots）

H2

Purge unit/Pre-ejection R unit （Pump rotation count）

COUNTER K

K1

Management sensor unit

（Non-ejection dot count

COUNTER M

M1

CR motor

（CR driving time

ml）

h）

COUNTER P

P1

LF adjustment

（Paper feeding time

COUNTER S

S1

Feeding roller unit

（Paper feeding distance unit: m）

COUNTER T

T1

Lower roll unit

（Paper feeding distance unit: m）

COUNTER V

V1

Mist collecting guide

（Dot count

COUNTER Y

Y1

Round blade cutter

（Cut count）

5-10

h）

unit: ml）

Chapter 6 Miscellaneous Information

2. Upgrading Firmware (1) Upgrading method In most situations, the firmware can be upgraded by using imagePROGRAF Firmware Update Tool (hereinafter “FUT”). FUT is a firmware and installer package, allowing you to only upgrade the preinstalled version of firmware in the FUT. The firmware can also be upgraded using L Printer Service tool. With this tool, it can be downgraded as well. ※ Upgrading by FUT won’t work if the printer has an error, in which case use L Printer Service Tool to upgrade the firmware.

(2) Upgrading using FUT (Firmware Update Tool) Download the latest release of firmware (FUT) from the software download page at the Canon Web site. Unzip the compressed file downloaded and click “setup.exe” in the resultant folder. As the window shown below opens, start the FUT setup process. Once FUT is set up, proceed to upgrade the firmware as directed by FUT.

(3) Upgrading using L Printer Service Tool 1) Install L Printer Service Tool on the PC. 2) Identify the firmware version and copy the firmware to a specified folder on the tooling PC. (Default destination directory: C: \Program Files\L Printer Service Tool\Data） 3) Start the printer in Download Mode. 4) Launch L Printer Service Tool. 5) Connect to the printer, choose the firmware you want to upgrade from L Printer Service Tool and click Transfer Firmware to start a transfer. 6) When the transfer completes, switch off the printer to restart it.

(4) Relationship with MCT (imagePROGRAF Media Configuration Tool) imagePROGRAF Media Configuration Tool for x64 (hereinafter “MCT”） manages the media list saved as printer internal data. At setup installation, MCT will install la country-specific media list automatically on the main unit MCT is available from the Canon Website as an independent utility program. Download MCT to register paper types with your printer and associated software to your preference. ※ Additional paper types that are registered with MCT are saved even after the firmware is upgraded, but some information may be lost. After the firmware has been upgraded, browse through Print Inf to view the MCT registration count “COUNTER＞DETAIL-CNT＞PAPERCONFIG-CNT.” If the count does not equal 0, update the paper information with MCT.

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Troubleshooting Guide

3. Description of L Printer Service Tool, and How to Use It (1) What you can do with this tool View/save Print Inf and status information, and upgrade the firmware. For more details, see (3) and later sections.

(2) Installation procedure 1） 2) 3) 4) 5) 6) 7) 8) 9)

Log on to the tooling PC as an administrator and copy the L Printer Service Tool installer. Run “setup.exe” in the installer. When a dialog box appears, press the [Next] button. In the license agreement window, check the [I agree to all terms of the license agreement] radio button and press the [Next] button. When the destination folder selection dialog box appears, select a destination folder and press the [Next] button. When the installation preparation complete dialog box appears, press the [Install] button. When the Windows firewall block setting window appears, check the [Unblock] radio button and press the [Next] button. (This window may not appear depending on the version of your OS.) When the installation has completed, press the [Finish] button. Add a printer. To use this tool with one of these printers, perform “Add a printer”: 【Example】iPF510, iPF610, iPF700, iPF710, iPF5100, iPF6100, iPF8000, iPF9000, iPF8000S, iPF9000S ① On the Service menu, choose [Add a printer]. ② When the printer addition dialog box appears, press the [Add] button. ③ Enter the product name and firmware identification information with single-byte characters according to the table below and press the [OK] button. Model

Product Name

imagePROGRAF iPF510 imagePROGRAF iPF610 imagePROGRAF iPF700 imagePROGRAF iPF710 imagePROGRAF iPF5100 imagePROGRAF iPF6100 imagePROGRAF iPF8000 imagePROGRAF iPF9000 imagePROGRAF iPF8000S imagePROGRAF iPF9000S

iPF510 iPF610 iPF700 iPF710 iPF5100 iPF6100 iPF8000 iPF9000 iPF8000S iPF9000S

④ When the printer is added, it appears on the [Printers List].

5-12

Firmware Identification Information iPF510 iPF610 iPF700 iPF710 iPF5100 iPF6100 iPF8000 iPF9000 iPF8000S iPF9000S

Chapter 6 Miscellaneous Information

(3) Viewing and saving Print Inf and status information (Download to the PC as data) ■Service Print Display Collects Print Inf information from the printer and displays it as text in a text editor. The textual information collected is automatically saved to a log and can be reviewed in a log window.

■Status Print Display Collects status print Inf information from the printer and displays it as text in a text editor. The textual information collected is automatically saved to a log and can be reviewed in a log window.

(4) Upgrading (downgrading) firmware ■Download firmware Starts a firmware download.

■Firmware specifications ・Optional directory specification (default) Firmware that can be updated is selected automatically. (The firmware can only be updated.) ・Optional file specification The optional file (firmware) specification allows the firmware to be upgraded and downgraded.

■Forced download mode Do not use Forced Download Mode in usual operations. If Forced Download Mode is run by mistake, the main unit may become unable to start because the firmware file check, model check, and printer status check are disabled. In this case, the main controller would need a replacement.

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Troubleshooting Guide

4. Notes on Replacing Parts (1) Replacing PCBs Do not replace the main controller PCB and the maintenance cartridge relay PCB (ROM board） simultaneously. Each PCB contains sensitive information, which is temporarily saved to the other PCB before it is replaced, and is written back to the new PCB when it is mounted. ※ To replace both PCBs, execute the following procedures in this order: (a）Maintenance cartridge relay PCB replacement procedure (b）Main controller PCB replacement procedure

※ Having replaced the main controller PCB and the maintenance cartridge relay PCB, check that the firmware used is the latest release.

■Maintenance cartridge relay PCB (ROM board） replacement procedure 1） Switch off the printer and unplug it from the outlet. 2) Replace the maintenance cartridge relay PCB. 3) Plug the printer into the outlet and switch on the printer while pressing the [Feeder Selection] button and the [Information] button simultaneously (start the printer in PCB Replacement Mode).

4) Making sure that the message “Initializing” or the product appears on the display, release the buttons. (When the printer enters PCB Replacement mode, the message lamp lights.) 5) Wait until the message “REPLACE MODE” appears on the display. 6) Choose [MC BOARD] and press the [OK] button. 7) Making sure that the message “Turn off printer.” appears on the display, switch off the printer. 8) Switch on the printer. 9) Identify the firmware version and, if it is not the latest release, upgrade it.

■Main controller PCB replacement procedure 1） Switch off the printer and unplug it from the outlet. 2) Replace the main controller PCB. 3) Plug the printer into the outlet and switch on the printer while pressing the [Feeder Selection] button and the [Information] button simultaneously (start the printer in PCB Replacement Mode).

4) Making sure that the message “Initializing” or the product appears on the display, release the buttons. (When the printer enters PCB Replacement mode, the message lamp lights.) 5) Wait until the message “REPLACE MODE” appears on the display. 6) Choose [CPU BOARD] and press the [OK] button. 7) Making sure that the message “Turn off printer.” appears on the display, switch off the printer. 8) Switch on the printer. 9) Identify the firmware version and, if it is not the latest release, upgrade it.

(2) Periodically replaced parts (Refresh Service Kit） ■As periodically replaced parts near the end of their useful lives, the following message appears: Katakana display panel model: “W: Level 1"or “ブヒンコウカン ジュンビ” Kanji display panel model: “部品交換が近づいています.担当サービスご相談ください” ※ If a replacement required message appears, check [PARTS Status] in [Status Print] or PARTS Counter in Print Inf. ■A service call error indication appears when the parts reach the end of their useful life. ※ If an error indication appears, collect the relevant information with L Printer Service Tool and check PARTS COUNTER. [SERVICE MODE] > [COUNTER] > [PARTS CNT.] > [COUNTER X] > [PARTS XX] ※Parts having their PARTS COUNTER usage rates above 97% for A and V and above 90% for others are replaced. The parts counter for the replaced part needs initialization after it has been replaced. [SERVICE MODE] > [INITIALIZE] > [PARTS COUNTER] > [PARTS XX] 5-14

Chapter 6 Miscellaneous Information

5. Greasing ※ Using a flat brush or the like, spread the dedicated part grease evenly to form a thin coat. ※ Be careful not to apply the grease to any part other than specified parts. Grease adhering to the wiper, cap and linear scale, in particular, could result in defective print. ※ The main rail does not require greasing. Be careful not to grease it directly. Problems, such as unusual noises, imaging failures and shorter head lives, might result. If the carriage is overloaded because it is stained by ink or as a result of any other condition, clean the rail and then move the carriage fully in both directions about 10 times. This action will allow the lubricant to transfer from the carriage shaft cleaning part to the rail.

■iPF610 example ・ Eject roller bearing/Eject roller middle bearing

・ Joint base

Molycote モリコート PG-641 PG-641 About 12 mg 約12mg

モリコート PG-641 Molycote PG-641 About 12 mg 約12mg PG-641 モリコートPG-641 Molycote 約12mg About 12 mg

Molycote PG-641 PG-641 モリコート About 6 mg 約6mg

・ Shaft cleaner/oil pad Impregnation EU-1　含浸

A2（17”）モデルは1カ所、A1（17”）モデルは2カ所 One position on the A2 (17”) model and two on the A1 (24”) model

Molycote PG-641 モリコート PG-641 About 12 mg 約12mg

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Troubleshooting Guide

・ Separating cam gear

・ Spur cam

Molycote PG-641 About 20 mg Molycote PG-641 モリコート PG-641 About 20 mg 約20mg

・ Feeding cam Molycote PG-641 About 20 mg

・ Release lever

Molycote PG-641 About 20 mg

5-16

Chapter 6 Miscellaneous Information ・ Return lever arm

・ Pinch roller unit release shaft Five positions on the A2 (17”) model and seven the A1 (24”) model

Molycote PG-641 About 20 mg Molycote PG-641 About 12 mg

・ Paper feeding inner guides Molycote PG-641 モリコート　PG-641 About 12 mg 約12mg

5-17

Troubleshooting Guide

■iPF720 example ・ Carriage assembly

・ LF roller backup assembly

Leaf spring: Permalub G2, about 12 g

ベアリング Bearing Permalub about 24 mg パーマルブG2, G2　約24mg

Cam: Permalub G2, カム： about 12 g

LFローラ LF roller

パーマルブ

LFローラ LF roller

パーマルブ Permalub G2,G2 約24mg about 24 mg

Lock pin: G2　約12g Permalub G2, about 12 g ジョイント：

Joints: Molycote PG-641, about 24 g

・ Pinch roller release cam Permalub G2, about 24 g パーマ

LF roller

LFローラ

PermalubG2　約24mg G2, about 24 mg パーマルブ

・ Pinch roller release assembly

パーマルブ G2 約24mg Permalub G2, about 24 mg

5-18

Chapter 6 Miscellaneous Information

■iPF9100 example ・ Joint base rails and ribs

・ Pinch roller release cam Rail: Molycote PG-641, about 12 mg

Rib: Molycote Pg-641, about 12 mg

・ LF roller backup/bushing/feed roller bearing

Pinch roller release cam (three positions x 13): Permalub G2, about 12 mg

・ Top cover stay shaft hole/gear shaft/shaft end/gear tooth plane

LFローラベアリング： LF roller bearing: Permalub G2, about 12 mg パーマルブ G2　約12mg LF LFローラバックアップ（2カ所）： roller backup (two positions): パーマルブ Permalub G2, G2　約12mg about 12 mg

Top cover stay shaft hole: Permalub G2, about 24 mg

Top cover stay shaft end: Permalub G2, about 24 mg Top cover stay gear shaft: Permalub G2, about 24 mg

Bushing: ブッシング： Permalub G2 G2,約12mg about 12 mg パーマルブ

Top cover stay gear tooth plane: Permalub G2, about 12 mg

Troubleshooting Guide

6. Replacing the Head ①Replacing heads from the Main Menu Main Menu

Maintenance

Advantage: Low ink consumption Disadvantage: Unpredictable head reusability

Replace Heads

Automatic Head Adjustment

On a two-head model, choose either L or R.

Try on the finest grade of paper available at the customer’s site.

②Head replacement by servicepersons

Advantage: Assures head reusability (allowing faults in the heads to be analyzed) Disadvantage: Increased ink and MT cartridge consumption (about three times larger than normal)

T14

Unlock the carriage and disconnect the AC cable

Take out the head and close the head cover and the top cover

Ink filling will not occur if you mount a new head now.

Restart the printer in user mode without a head mounted

Mount a new head according to operation panel guidance

Perform automatic head adjustment with the finest grade of paper available at the customer’s site.

Initial filling and automatic head adjustment

Restart the printer in service mode and check the nozzle check pattern

③Removing and reinserting a head on carriage unit replacement Unlock the carriage and disconnect the AC cable

Advantage: Low ink consumption (unless the printer has been drained of ink)

T14

Take out the head

Replace the carriage unit Unless the printer has been drained of ink

Remount the original head and restart the printer

If the printer has been drained of ink on carriage unit replacement

Restart the printer in user mode without a head mounted (hereafter follow steps similar to ②) Mount a new head according to operation panel guidance Initial filling and automatic head adjustment Restart the printer in service mode and check the nozzle check pattern

5-20

Chapter 6 Main Unit Configuration Diagrams

Chapter 6 Miscellaneous Information

1. LFP-IJ Printer Basic Configuration Diagram

Carriage M

Ｍ

Ｓ

Ｍ LF motor

Cutter unit

Carriage encoder

Spur unit

Ｓ

Power PCB

Flat cable

Tube

Maintenance cartridge

Non-ejection sensor

LF roller

Head relay PCB

Platen fan

Carriage relay PCB

Multisensor

Printhead

iPF5000 Series only

Printhead

Platen

Ｓ

Valve

Ｍ

Main controller

Ｓ

Ｍ

Purge unit

Ｓ

Subbuffer

Ink tank

Head up/down motor

Glycerin

Wiper

6-1

Troubleshooting Guide

■Function Description Component name Main controller Carriage relay PCB

Head relay PCB

Carriage encoder Ink tank Subbuffer (Ink supply) Valve

Lift motor

Multisensor

Platen fan Head management sensor LF motor Printhead Spur Purge unit

Maintenance cartridge

Function A PCB that controls the printer as a whole. A relay PCB used to connect the carriage and the main controller with each other by a flat cable. With the iPF5000 Series, it is combined into a single assembly together with the head relay PCB described below. A PCB that relays head signals and that performs preprocessing on the multisensor signals. On the iPF5000 Series, the head relay PCB is expressed as “carriage PCB.” A film on which slits are printed to generate an encoder pulse signal to calculate the head position. The sensor is attached to the carriage unit. A color-specific replaceable cartridge ink tank (consumable part) Functions as an air passage to fill the ink tank with air and also as a reservoir for the reflux ink in the tube. A valve that is opened and closed to augment the internal pressure in the path of ink supply (by generating a negative pressure). In cleaning B, in which a negative pressure is produced, the valve vents accumulated air from the head. The drive motor that automatically regulates the distance between the head and paper. The iPF5000 Series uses the eccentric cam of the carriage rail to move the carriage (head) up and down together with the rail. Others rotate the cam in the carriage by way of a coupling on the main unit side to move the head up and down. A sensor that measures the head and paper distance, detects the leading edge, width and other aspects of paper, measures the density of adjustment print patterns and so on. Sucks paper to keep it from elevated. A sensor that detects non-discharging nozzles for non-discharging nozzle backup. Feeds out paper precisely (in the micron order) according to the number of print passes for each scan of the carriage. Single six-color 1-inch head (consumable part) A roller used to feed the trailing edge of cut sheet. Serrated to avoid catching ink. Mounted on the iPF5000 Series only. A head recovering unit that sucks the head to restore clogged nozzles and to release the air, and that wipes the face with a wiper. It also contains a lock mechanism that clamps the carriage to the purge. A cartridge tank (consumable) that stores waste ink ejected from the purge unit.

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Chapter 6 Miscellaneous Information

2. Paper Paths by Series (1) iPF5000 Series

Cutter Manual feed from front (POP board)

Multisensor

S S LF_PE sensor

S

Roll paper manually fed from top

S

Prefed paper detection sensor

Paper detection sensor

Cassette pick-up

S

S

Roll paper feeding sensor

Flapper

Release

Back cover

Cassette detection sensor

6-3

Troubleshooting Guide

(2) iPF700 Series

Cutter

S

Multisensor

Cutter lower blade

S

LF_PE sensor

6-4

Chapter 6 Miscellaneous Information

(3) iPF8000 Series

Cutter

Multisensor

Cutter lower blade

S

Roll paper feeding

S

LF_PE sensor

6-5

Troubleshooting Guide

(4) iPF800 Series

Multisensor Cutter S S

Cutter lower blade

LF_PE sensor S

Roll paper feeding Roller paper sensor

S Roll paper detection sensor

Flapper

Roll paper feeding Roller paper sensor

Feeding roller

S S

6-6

Roll paper detection sensor

Chapter 6 Miscellaneous Information

(5) iPF650/750 Series

Cutter

Multi sensor

Manual feeding

Paper detection sensor

Roll paper feeding

6-7

Chapter 6 Miscellaneous Information

Connecting the tooling PC into a customer’s network is prohibited as a rule. Exceptionally, if it is unavoidable to connect the PC into a customer’s network, make sure that you have the latest virus protection in place and run the OS Fix program and then obtain written approval from the customer beforehand.

The following notice does not apply if this Guide and the product fail to comply with the laws and local regulations of the country in which they are used. Trademark Notice All product names or company names used in this Guide are the trademarks or registered trademarks of their respective owners.

Canon Japan Inc. L Printer Quality Assurance Center L Printer Device Development Center L Printer Development Management Center L Printer System Development Center

Canon Marketing Japan Inc. Service & Support Planning Group

ⒸCanon Inc.

,

ⒸCanon Marketing Japan Inc.

Ver.2.0

2010.7