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Creating Opportunity Worldwide Pro-ELT Teacher Training Materials

Level: A1 – C1

Practice Test 1 Task 1: Fill in the form. You have 3 minutes.

ORDER MEALS ONLINE – REGISTRATION FORM Username Norfaizah Md Nor Date of Birth (day month year)

22 1980 Day Year

May

Month (write in full)

City / Town / Village Malacca [Mobile number] 0136375884 [Delivery address] No 717 Jalan Seri Impian 7/23,

Taman Seri Impian 86000 Kluang.

Creating Opportunity Worldwide

Pro-ELT Teacher Training Materials

Level: A1 – C1

Task 2: You’ve joined the ‘ORDER MEALS ONLINE’ site. Fill in the form. Write in sentences. Use 20-30 words. You have 7 minutes.

MEMBER FORM Please tell us about your favourite food and time when you prefer to have your meals delivered. I would like to order two large Supreme Island Pizza and four mushroom soup for lunch. Please send it on Thursday, 19th June 2014 at 2.00 p.m. at my house. The address is No. 717 Jalan Seri Impian 7/23, Taman Seri Impian, 86000 Kluang.

Task 3: You are a member of MEALS DELIVERY ONLINE. You’re talking to J. in the customer chat room. Talk to J. using complete sentences. Use 30 to 40 words per answer. You have 10 minutes.

J. Hi! I see you’re new here. I joined a year ago after I started living alone. Why did you join?

Creating Opportunity Worldwide

Pro-ELT Teacher Training Materials

Level: A1 – C1

You. Hi J. Yes, I am a new member of this club. I have joined last week. I loved join this club because it makes my life easier. I can manage my family very well and do my responsibility as a housewife smoothly.

J. What do you think about the service ? You. I think the services is quite good and fast. It will help me to serve my children some food quickly before they go to school. It also punctual and gives the best services to all the customer.

J. How do you feel about the recent rise in the price of pizzas ? It was 20% cheaper before. You. For me, it's all right because the pizza is delicious. My children loves the pizza very much and I think the price still reasonable.

Task 4: You are a member of ‘MEALS DELIVERY ONLINE’. On your last visit to their website you saw the notice below.

Dear valued customers, We are sorry to inform you that from next month we have to introduce a fee for the meals’ delivery. It will constitute 10% of the meal order. We have to introduce this measure to reduce the high costs involved in delivering the meals.

Creating Opportunity Worldwide

Pro-ELT Teacher Training Materials

Level: A1 – C1

If you have any comments or suggestions, please feel free to email us at [email protected] Write an email to a friend who also uses the MEALS DELIVERY ONLINE service. Write your feelings about the notice and suggest possible alternatives. Write about 50 words. You have 10 minutes.

Hi Dee! What a surprised! The Meals Delivery wanted to increase the fee 10% dude! It is not fair for me because I just joined this online service for 2 days. They supposed to give me as a new customer any offer or discount. I felt sad and I think they are not supposed to do like that. Got to go buddy. Loves, Faiza

Also write an email to the Customer Service Team, explaining your feelings about the notice and suggesting possible alternatives. Write 120-150 words. You have 20 mins.

Dear Sir or Madam, I am writing with regard to let you know that I felt unhappy with your decision to introduce a fee for the meals’ delivery. First of all, I am sorry to inform you that I did not agree with your decision. It was quite unfair because I am a new customer. I was surprised with that increases. Besides that, you will lost a lot of customers if you do like this. If possible can you give me any offer or any discount regardless to your promotion ‘MEALS DELIVERY ONLINE’.

Creating Opportunity Worldwide

Pro-ELT Teacher Training Materials

Level: A1 – C1

I would be delighted if you can consider your decision and gives me happy information soon. I suggest that you can increase the fee but provides with 20 coupons discount that will help me to buy your meals online continuously in the future. I look forward for your prompt reply.

Faithfully, Ms. Faizah