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System Board Error Number 2000-0111 2000-0112 2000-0212

Error Message

Action to be taken

ePSA: CPU (d): (s) exception occurred

Flash the latest BIOS and retry the diagnostics.

ePSA: CPU (d) - machine check exception detected ePSA: System board - CMOS, Location = (x), Expected = (x), Found = (x)

Flash the latest BIOS and retry the diagnostics. Flash the latest BIOS and retry the diagnostics.

2000-0213

ePSA: System board - CMOS battery failure detected

Flash the latest BIOS and retry the diagnostics.Reseat CMOS battery

2000-0221

ePSA: Timer - Interval timer not functional

Flash the latest BIOS and retry the diagnostics.

2000-232

Reserved

2000-0233

ePSA: System board - RTC 'seconds' count is not updating

Flash the latest BIOS and retry the diagnostics.

2000-0234

ePSA: System board - HPET (d), incorrect time period. Expected = (d), Found = (d)

Flash the latest BIOS and retry the diagnostics.

2000-0235

Reserved

2000-0241

ePSA: BIOS - A20 gate not enabled

2000-0242

ePSA: System board - Interrupt controller, IRQ = (d): (s) not detected

Flash the latest BIOS and retry the diagnostics. Flash the latest BIOS and retry the diagnostics.

Touchpad (portables) Error Number

Error Message

Action to be taken

TSS: Power down system. Flash latest BIOS 2000-0313

ePSA: Touchpad - pointing stick/touchpad not detected

DSP: Power down system, reconnect touchpad and retry the diagnostics. If problem persists flash latest BIOS.

Cables (All Systems) Error Number 2000-0411

Error Message Reserved

2000-0412

Reserved

2000-0413

Reserved

2000-0414

Reserved

2000-0415

Re-flash latest BIOS Check the cable(s) specified in the error ePSA: Cables - Check the following message. Retry the cables (s) diagnostics. If no error occurs then it´s a cable or connector issue.

2000-8415

ePSA: Cables - BIOS reports no testable cables

Action to be taken

The system may not have any testable cables. Check latest BIOS

Boot Path (All non-eEFI systems) Error Number

Error Message

Action to be taken

2000 -8165

ePSA: OS - MBR code is unknown, possibly infected by a virus

Run anti-virus software on the system. Update or re-install OS

2000 -8166

ePSA: OS - Detected virus (s)

Run anti-virus software on the system.

Hard Drive (All Systems) Error Number

Error Message

Action to be taken

2000-0141

ePSA: Hard Drive - no drive detected

2000-0142

ePSA: Hard Drive (d) - S/N (s), self test unsuccessful. Status = (x)

2000-0143

Reserved

2000-0144

Reserved

Power down system; reconnect hard drive to the System Board. Rerun the diagnostic. If no error occurs then it's a cable or connector issue. Reflash latest BIOS. Reflash latest BIOS. Power down system; reconnect hard drive from system board. Rerun the diagnostic. If no error occurs then it’s a cable or connector issue. Reflash latest BIOS.

ePSA: Hard Drive (d) : S/N (s) - self test did not complete

Power down system; reconnect hard drive from System Board. Rerun the diagnostic. If no error occurs then it’s a cable or connector issue. Reflash latest BIOS.

2000-0146

ePSA: Hard Drive (n): S/N (s) - self test log contains previous errors

Power down system; reconnect hard drive to system board. Rerun the diagnostic. If no error occurs then it’s a cable or connector issue Reflash latest BIOS.

2000-0148

Reserved

2000-0149

Reserved

2000-0145

2000-0150

ePSA: Hard Drive - No drive detected.

User Error Warning message but cabling or connectivity may be an issue. Reflash latest BIOS.

2000-0151

ePSA: Hard Drive (d): S/N (s) incorrect status: (x) - (s)

User Error Re-run the test Check cables and connections Reflash latest BIOS.

Optical Drive (All Systems) Error Number

2000-0147

2000-0152

Error Message

Action to be taken User Error Reconnect optical drive into system board. ePSA: Optical Drive (d) - self test -- Rerun the diagnostic. If (s) no error occurs then it's a cable or connector issue. Re-flash latest BIOS. ePSA: Optical Drive (d): - incorrect status: (x) (s)

User Error Re-run the test Re-flash latest BIOS Re-seat OD to system board.

Video Card (All Systems) Error Number

Error Message

2000-0331

ePSA: Video controller - no video controller detected

2000-0332

ePSA: Video memory -Video memory integrity test discrepancy

Action to be taken TSS: Power down system, check latest BIOS. Retry the diagnostics. DSP: Power down system, disconnect and reconnect LCD cable. Retry the diagnostics. If no error occurs then it’s a cable or connector issue. If problem persists, check latest BIOS Flash latest BIOS latest BIOS. Retry the diagnostics.

2000-0333

2000-0334

ePSA: Video - User provided no input for graphics test ePSA: Video - user reported the patterns were not displayed

Possibly User error. If not flash latest BIOS and retry diagnostic Possibly User error. If not flash latest BIOS and retry diagnostic

Notebook Panel (Portables) Error Number

Error Message ePSA: LCD EDID - unable to access EDID EEPROM

Action to be taken Flash latest BIOS and retry diagnostic

2000-0322

ePSA: LCD panel - unable to modify brightness

Flash latest BIOS and retry diagnostic

2000-0323

Reserved

2000-0324

ePSA: LCD panel - user reported LCD BIST colors were not displayed

Possibly User Error. If not flash latest BIOS and retry diagnostic

2000-0325

ePSA: LCD panel - user provided no input for LCD BIST

Possibly User Error. If not flash latest BIOS and retry diagnostic

2000-0326

ePSA: LCD panel - unable to turn lamp on or off

Flash latest BIOS and retry diagnostic

ePSA: LCD panel - unable to use BIOS interface ePSA: LCD panel - unable to detect variance in ambient light sensor

Flash latest BIOS and retry diagnostic

2000-0321

2000-0327 2000-0328

Flash latest BIOS and retry diagnostic

Battery (Portables) Error Number

Error Message

Action to be taken

2000-0131

ePSA: Battery - The battery is not installed

Install the battery; Check for debris or damaged contacts.

2000-0132

ePSA: Battery -The battery is reaching the end of its usable life

Consider replacing battery.

2000-0133

ePSA: Battery - The battery cannot provide sufficient power

Check contacts, power plug and cables; may need to replace battery.

Charger (Portables) Error Number

Error Message

Action to be taken

ePSA: Charger -Charge cycles exceeded maximum limit

Check for User Error Re-seat the battery and re-run the test. Check for latest BIOS.

ePSA: Charger- unable to detect charger

Check for User Error Re-seat the battery and re-run the test. Check that charger is connected to the computer or replacing it. Check for latest BIOS.

2000-0136

ePSA: Charger - Unexpectedly detected charger

User Error The charger has not been removed as directed – remove the charger. Check for latest BIOS.

2000-0137

ePSA: Charger - The charger is not supplying power

User Error Re-seat battery. Check for latest BIOS.

2000-0137

ePSA: Charger - Unexpected charge condition detected

User Error Re-seat battery. Check for latest BIOS.

2000-0134

2000-0135

Fans (All systems) Error Number 2000-0511

2000-0512

Error Message ePSA: Fan - The (s) fan failed to respond correctly ePSA: Fan - The (s) fan is running faster than expected

Action to be taken Check for latest BIOS. Re-run the test. If the problem persists, it may be a faulty fan. Check for latest BIOS. Re-run the test. If the problem persists, it may be a faulty fan.

Memory (All systems) Error Number

Error Message

Action to be taken

2000-0123

ePSA: Memory- integrity test discrepancy. (s)

Power down system, reseat memory DIMMS. Retry ePSA, if no error occurs then it was a DIMM connection issue. Check for latest BIOS.

Event Log (All systems) Error Number 2000-0251

Error Message

Action to be taken

ePSA: Event log - The log contains failing records

Event Log provides various BIOS and Diagnostic events.

Thermals (Portables) Error Number

Error Message

2000-0314

Thermal: The (S) reading (DC) exceeds the thermal limit.

2000-0315

Sensor: The (S) reading (DC) is lower than expected.

Action to be taken Check Event Log for events related to the system's thermal solution: defective fans, clogged air paths, defective sensors. Check for latest BIOS. Event Log provides various BIOS and Diagnostic events.