• Author / Uploaded
• Rhea Ramirez

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• Analítica
• Starbucks
• Gestión estratégica
• Sistema de información geográfica
• Tecnologías de la información

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DATA DRIVE STARBUCKS LOCATION DECISIONS 1. HOW IMPORTANT IS LOCATION DATA TO STARBUCKS’S BUSINESS STRATEGY? EXPLAIN YOUR ANSWER. Location for Starbucks Company is very important because it dictates how a certain business will boom for a certain location. The business thinks that improperly situated stores could cannibalize sales of more established stores. They also think that there is a possibility that Starbucks stores become too commonplace and consumers tire of the Starbucks Brand. In this scenario, we can infer that the business didn’t want to close hundred of stores again because of its improper placing which may lead to decrease in sales and lost of customers. The company wanted to grow the business in such way that they plan every detail of the business because one wrong movement means a lot. 2. HOW DO LOCATION ANALYTICS HELP STARBUCKS MANAGERS MAKE BETTER DECISIONS? GIVE EXAMPLES OF TWO DECISIONS THAT THE ATLAS SYSTEM HELPS SUPPORT. Location analytics help the Starbucks management to make a good decision in money aspects. By having this analysis, the management can check or verify whether or not the place where a new shop will be put up will be profitable. By using the Atlas system, they can see the demographics, workflow and store performance. It can check the environment of the store location and it can also examine the customers, the nearby stores, the transportations and many more aspects and from the conclusion of the analysis. They can decide whether or not it is good to put that business in that place. 3. COMPARE STARBUCKS DECISIONS ABOUT STORE LOCATION IN 2007-2008 AND 2012. WHAT MADE THE LATER DECISIONS MORE SUCCESSFUL? WHAT MANAGEMENT. ORGANIZATION, AND TECHNOLOGY FACTORS WERE INVOLVED? In lately 2007-2008 many Starbucks store were subsequently closed due to lack of sufficient expertise and tools to analyze data properly. Using GIS is not enough to conquer all data just like inundated date and making decisions. So, Starbucks senior management approach new strategy and tried to open again a new series store in 2011 and 2012 and the results has a big impact to continue the grow in sales in US Business by using ATLAS powered by software ESR it is a market planning and store development application. Also, it is the leading vendor of GIS that analyze the massive amount of location- based and demographic data to determine the best place to open Starbucks store without hurting sales at other Starbucks location.

4. WHAT IS THE VALUE TO STARBUCKS OF A GOOD DECISION ABOUT WHERE TO OPEN A STARBUCKS STORE? EXPLAIN YOUR ANSWER. Starbucks uses a market planning and store development application called Atlas powered by software from ESRI which analyzes massive amounts of locationbased data and demographic data to find the best place to open Starbucks. Atlas provides a workflow window wherein it helps the user move the new Starbucks store site through approval, permitting, construction, and opening. Also, it helps them test different scenarios to ascertain whether the original assumptions are correct. According to Rob Sopkin, Starbucks Vice-President of Store Development East, every decision about opening a store represents about a $1 million investment for Starbucks. Although one would think that a few underperforming stores wouldn’t matter that much.