• Author / Uploaded
• Ali Morina

• Categories
• Silla
• Empleo
• Despido
• Adjetivo
• IBM

Citation preview

OXFORD

INTERNATIONAL EDITION

Business

Objectives Workbook Vicki Hollettand Michael Duckworth

a SI

O XFO RD

INTERNATIONAL EDITION

Business Objectives Workbook Vicki Hollett and Michael Duckworth Additional material by D’Arcy Adrian-Valla nee

O XFO RD U N IV ER SITY PRESS

Contents

Unit 1

Meeting People

4

Unit 2

Telephoning

8

Unit 3

Organizations

13

Unit 4

Exchanging Information

18

Unit 5

Reporting

21

Unit 6

Socializing

25

Unit 7

Meetings

29

Unit 8

Making Arrangements

34

Unit 9

Describing Trends

38

Unit 10

Progress Updates

43

Unit 11

Planning

48

Unit 12

Comparing Information

53

Unit 13

Business Travel

58

Unit 14

Company Visits

62

Unit 15

Tackling Problems

68

Answer Key

73

l 1

H

Meeting People

F ir s t m e e t in g s

Put this conversation into the correct order. Morning, Jenny. How are you?

□

Paul

□

Jenny Yes, it is. Let me introduce you .... Excuse me, Elaine. May I introduce you to Paul Carroll?

ffl Jenny Good morning, Paul. Pleased to meet you, Elaine. □ Paul

2 Jobs

□

Jenny Not bad. How are you?

□

Elaine Pleasure to meet you, too.

□

Paul

Fine. Is that Elaine Redford over there?

Complete the sentences using the following phrases. for Lego a real estate agent

in computers in construction

a doctor a lawyer

an accountant for Canon

1

I’m

I buy and sell houses.

2

I’m ______________________ I work for IBM.

3

I’m ______________________ I work in legal services.

4 I w o r k ______________________We produce photocopiers, fax machines, and other office equipment. 5 I’m

I work at the NYU Medical Center in New York.

6 I w o rk _____________________ , the Danish toy manufacturer.

3

Jo b t it le s

7

I’m ______________________ I specialize in corporation taxes.

8

I’m ______________________ I work on building projects in the Middle East.

A Think of three people you work with. Write their names and job titles. Name Example

B

Nadine Calvo__________________

Job title human

resources director_____

1

__________________________________________

2

___________________________________

3 ____________________________

___________________________________

Describe briefly what one of the people does at work.

Example Nadine Calvo is our human resources director. She is responsible fo r all personnel matters. She recruits new sta ff liaises with health and safety representatives, organizes training courses, and also deals with retirement arrangements.

4

i

1 Meeting People

Now describe your job. Say what you do at work.

4 Companies

Match these companies to their main business activities, the countries in which they are based, and the countries’ currencies. Use the information below. South Korea Denmark

Japan

Finland

te fy

Switzerland

Brazil

the U.S.

pertoleum products forest products shipbuilding food photographic equipment electronics beverages compute-rs krone

real

dollar

yen

euro

won

Swiss franc

Company

Main business activity

Country

Olivetti

computers

Italy

Currency euro

Mitsui Jacobs Suchard Eastman Kodak Daewoo

electronics

Braskem Rauma-Repola Carlsberg

5 Asking questions

Read this conversation between two men at a conference. Fill in the blanks with these question words: who

what

why

when

where

Klaus Hello, I’m Klaus Binder. Peter

Oh, hello. Peter Green.

Klaus

Ah! You’re giving a talk on satellite launches.

Peter

That’s right. 1______________ are you from?

Klaus Berlin. Peter

And 2_______________do you work for?

Klaus

Sky Television.

Peter

Ah, yes! You’re giving a talk on transmission systems.

Klaus That’s right. Peter

I’d like to hear it. 3_______________is it?

Klaus After lunch. 4______________ don’t you come along? Peter

I’d like to. 5______________time does it start?

5

1 Meeting People

B

Ask Peter some questions about Klaus. Complete the conversation. You

Who is that man over there?

Peter His name is Klaus Binder. You

Peter Berlin. You

*________________________________________________

Peter No, he’s Austrian, actually, but he lives in Germany. You

3------------------------------------------------------------------------------

Peter Sky Television. You

Peter He’s an engineer. 5_______________ Peter He’s the technical director.

You

6 Boardroom puzzle

Three business people are at a meeting. From the information below, work out everyone’s name, nationality, job, and where they are sitting. The managing director is at the head of the table. The people come from three different countries. ♦ They have three different jobs. There’s the MD, an accountant, and a lawyer. ♦ The accountant comes from Switzerland. ♦ The Canadian is on the MD’s right-hand side. ♦ Peter comes from Australia. ♦ The lawyer’s name is Nathan. ♦ Bernadette is opposite the man from Canada.

Name Nationality Job

6

1 Meeting People

7 Commuting

Read this passage about a commuter. Think about what information is missing. Annie Clayden lives in Brentwood, but she works in 1______________ , fifty miles away. She leaves home at

in the morning and she

travels to work by 3___________

It takes

the trip. She travels with

____________ but she enjoys

and she doesn’t get bored

because 6______________

B

What questions can you ask to get the missing information? 1 Where 2 What time

3 H o w _____ 4 How long _ 5 W h o _____ 6 Why

C

Here is the missing information. Now use it to complete the passage. over an hour they all play Trivial Pursuit

8 Replies

Manhattan 6:30

Match these questions to the correct reply. 1 Where do you come from? — 2 Do you know Ian Fisher?

A Example

B

a About half an hour. .— b Taiwan.

3 How are you?

c I’m Thai.

4 How long does it take?

d Cathay Pacific.

5 Who do you work for?

e No, I’m from Canada.

6 What line of business are you in?

f

7 What nationality are you? 8 How do you get to work?

g Advertising. h Sure, I do.

9 Are you American?

i

By train.

j

Not bad. How are you?

10 What do you do?

9 Reading

three friends train

I’m an accountant.

Match the sentences below to make rules like the one in the example. Managers don't make mistakes. They test their staff. 1 Managers don’t arrive late.

a They collect information.

2 Managers don’t read the newspaper.

b They think with their eyes shut.

3 Managers don’t forget things.

c They invest in new technology.

4 Managers don’t sleep.

d They are unavoidably delayed.

5 Managers don’t buy new toys.

e If they do, they’re the m anagers’ ideas.

6 Employees don’t have good ideas.

f

Their employees forget to remind them.

Can you make any more rules? 7

Telephoning 1 Pronunciation

A

B

Match the letters that have the same vowel sound. IB

a U

2 1

b P

3D

c Y

4 Q

d K

5 M

e G

6 J

f

Match the letters with a word that has the same vowel sound. 1 0

a free

2 R

b pay

3 U

c car

4 V

d toe

5

e shoe

I

6 J

C

f

fly

Now look at the abbreviations below. They are grouped by sound. Find the abbreviation which sounds different from the other three.

Example

2 Making calls

S

CBI

BDI

PTY

(/riP )

1

GDP

PST

GMT

GNP

2

MIT

NEC

NYC

FIT

3

VAT

CAP

BKG

PLC

4

EGM

CIF

DCF

PPS

5

COD

BOT

FOB

POD

Match these comments to their replies. 1 Could you spell that, please? 2 Could I speak with Lisa Fenton, please?

a Yes, I said 206-432-9191. b That’s OK. I’ll hold.

3 Could you take a message?

c I’ll call back next week. d This is Lisa.

4 The line’s busy. 5 He’s away this week. 6 Could you repeat that?

8

(The last sound is different)

e Yes, of course. I’ll get a pen. f Yes, it’s M-E-E-R-S.

2 Telephoning

3 On the line

Choose the correct words in italics to complete the telephone conversation. A Fenton Engineering. B 1 Number / Extension 473, please. A I’m afraid the line’s 2 broken / busy. Will you hold? B Yes. A The line’s free now. I’l l 3 put / connect you through. C Paint shop. B

I’d like to speak to Sara Isaacs.

C

4 Who’s / Whose

calling, please?

B Jacques Duval. C 5 Wait / Hold on, Mr. Duval. I’ll 6 bring / get her. C I’m 7 afraid / regret she’s in a meeting. Can 1 8 leave / take a message? B Could you ask her to call me 9 up / back as soon as she can? It’s urgent! C Yes, 10 I do / o f course. 11 Should / Could I have your number, please? B Sure. I’m in Paris. The country 12 code / area is 33 then the num ber is 1-4658-93-94. Could you 13 say / read that back to me? C 33-1-46-58-93-94. B That’s right. C 14 Anything / What else? B No, that’s 15 anything / all. Thank you very much. C You’re 16 welcome / fine.

4 Requests

A

Put these phrases into two groups: Could you ...? May I ...?

Can I ...? Can y o u ...?

Would you ...? Could I...?

asking other people to do things

B Example

asking if it’s OK to do things

Use the phrases from Part A in sentences below. What would you say to a customer if you wanted to use their phone? May I use your phone? What would you say: 1 to ask a friend to tell you the time? 2 to a colleague if you wanted to smoke in their office? 3 if you wanted a friend to give you a ride to the station?

9

2 Telephoning

4 if you wanted to borrow your boss’s copy of the production plan? 5 if you wanted to copy a file from a colleague’s computer? 6 if you wanted a colleague to lend you a book?

5 Wordcheck

Complete the puzzle and find the key word in 14 down.

Across 1 I’ll

back later. (4)

2 The line’s busy. Can you

? (4)

3 Could you hold on a ........... .......... _ , and I’ll get a pen. (6) 4 My new . .....

..............will be 303-335-2378. (6)

5

I leave a message? (5)

6 May I have

. ............. 3285, please? (9)

7 Good afternoon . Paul Moran

..............(8)

8 I’ll ask Mrs. Travers to call you 9 Would you like me to take a 10 Could you

.....

as soon as possible. I ....... .....? (7)

me through to Sally Nixon, please? (3)

11 Good morning, is Richard Bowers. (4) 12 I’m _ .... , but Mr. Laws is away all week. (5) 13 The is busy. Can I ask her to call you back? (4) Down 14 One of the keys to successful management. (13) 10

I 6 Writing letters

2 Telephoning

A

Complete the following letter using the correct word or phrase from the list in the box.

I’d appreciate it if you could ...

Dear Ms. Hendrickson,

Thank you for your help.

1

our telephone conversation th a t I will be in today, _______________________________ Sw eden from June 11-14. 3___________________________________

I look forward to hearing from ...

arrange for me to visit th e technical departm ent in Stockholm. If possible, I would also like to m eet Sven Elmqvist. 4____________________________________also send me a list of any

I’m writing to confirm Can you ... ... yours

hotels near the office th a t you would recommend, and I will make a

Regarding ...

reservation from here. 5

you. 7Sincerely H

K UzrTUDry

M K Vernon

B

Now complete the reply using a word or phrase from the list below. I am afraid that ...

Sincerely

Please contact me again if

I look forward to meeting you ...

Thanks for your letter of ..

I am writing to ...

Please find attached ...

I would be delighted to

Dear Mr. Vernon, i

May 21.

2

give you details of the arrangements for your visit.

3

show you around the technical department when you arrive.

....... Sven 1have arranged a visit for Monday June 12 at 11:00 a.m. 4 Elmqvist will not be here when you come, but his deputy, Anders Karlsbad, will be happy to meet you. 5

a list of hotels near the office. I recommend the Sheraton,

where most of our visitors stay. 6

we can help in any way.

7

in June.

8

yours,

Katrina Hendrickson

11

2 Telephoning

7 Reading

Read these extracts from telephone calls. Who do you think is talking? What do you think they are talking about? 1 A B

OK, I’ll see you outside the bank at 11:30. No, I said 11:28.

A

OK, 11:28. B And don’t forget to change the license plates. 2 A It’s Mr. Carter on line 4. B Not again! Could you tell him I’m busy, Mary. A

I did, but he says he’ll wait.

B

Oh, all right. Put him through.

3 A B

I’m afraid no one is available to take your call.

A

Oh, no. I hate these things. Please leave your name and num ber after the tone.

B

Uh, hello ... uh ... I’ll call back later.

4 A

Darling, it’s me. Can you talk?

B Wait a minute. Yes, I think so, but be quick. A I can’t stop thinking about you. B Thank you for calling, Mr. Jackson. I’ll mail a catalog to you right away. 5 A

My battery is about to run out, but you can call me on Stan’s phone. His num ber is ...

B

Hold on, Jane, I’ll get a pencil ... OK.

A

Stan’s num ber is 202 ...

B

Oh, no! 6 A All in all the legal fees come to $30,000. B That’s very reasonable. You said one three, right? $13,000? A

No, Mr. Brown, three zero. What? For three weeks’ work? You must be joking! B

"Hold on a second, Bob. I'm putting you on a stickie."

12

Organizations 3

1 Current projects

A

Match the two halves of these sentences. 1 The British Airports Authority is planning ... 2 NCC is strengthening its position in Europe by making ... 3 BAT Industries and Pecs are negotiating ... 4 Due to the shortage of space, ROLFCOM moved its AGM ... 5 SKF is transferring some of its manufacturing operations ... 6 Equity International is investing in ... a a joint venture agreement, b from the Hilton to the Marriott, c a leading Brazilian property company, d a new runway at Stansted. e a num ber of strategic acquisitions, f

B 2 Present continuous

to Mexico.

Now write two sentences about your company’s current activities: A journalist from the New York Times is phoning a friend in London. Complete the dialogue, using the verbs in the box. Use the present continuous tense. do Peter

write

stay

call

visit

collect

stay

Peter Warner speaking.

Hilary Peter. Hello, this is Hilary. Peter

Hilary! Great to hear from you! Where 1--------------------------------- you ______________________ from?

Hilary London. I 2____________________________________________ at the Hilton. Peter

Really? W h a t3_____________________ y o u -----------------------------------in London?

Hilary I 4_____________________________________________some information for an article that I 5____________________________________________ about the London Stock Exchange. Peter

That’s wonderful. Is David with you?

Hilary Yes, he 6 office at the same time. Peter

his London

How long 7______________________ you b o th ----------------------------------?

Hilary Just a week. Peter

I hope you have time to come and see us. 13

I

3 Organizations

3 Facilities

■ Rooms and spaces

■ Hotels Within walking distance of the Grimaldi Forum, there are 2,600 hotel rooms of the highest international standard.

• 3 auditoriums seating 1,800, 800, and 400 • 2 exhibition halls: space for 385 booths • 23 meeting rooms for 10 to 400 people

■ Services • 2 restaurants, each seating 420 • Publicity services • Design services • Technical services • Network and internet access in all rooms • Simultaneous translation: more than 1,200 wireless headsets and microphones • Parking for 600 cars

■ How to get there By Plane: The Grimaldi Forum is 25 km from the International Airport of Nice Cote d'Azur. There is a regular helicopter service which takes 7 minutes. International direct flights include: Paris-Nice: Rome-Nice: London-Nice: Frankfurt-Nice: New York-Nice: Dubai-Nice: Moscow-Nice:

1 hour 30 minutes 1 hour 20 minutes 2 hours 1 hour 40 minutes 9 hours 7 hours 45 minutes 4 hours

By Car: There are good road connections from Germany, Switzerland, Italy, Spain, and France. By Train: All international trains stop at Monaco station.

A

Complete these questions using Is there ... ? or Are there ... ? 1 ____________________________ a translation service? 2 ____________________________ a big auditorium? 3 ____________________________ internet facilities? 4 ____________________________ technical services? 5 ____________________________ anywhere to go at lunchtime? 6 How many meeting ro o m s -------------------------------------------- ? 7 ____________________________ plenty of parking space?

B

Now match the above questions to these replies. a Yes, there are technical services in the complex,

b c d e f g 14

There are 23. The largest holds 400 people, Yes, there are two restaurants, Yes, there’s space for over 600 cars, Yes, there’s one with 1,800 seats, Yes, you can access the web from every room, Yes, there is. You can listen with a wireless headset.

3 Organizations

4 Asking questions

Ask and answer more questions about the Grimaldi Forum. Put the words in the right order to make the questions. Forum Grimaldi is the Where?

Example

Q Where isthe Grimaldi Forum? A I t ’s in Monaco. 1

are

hotel Forum

rooms

How

many

near the

there?

Q -----------------------------------------------------------------------------------------------------A ____________________________________________________________________ 2

airport

an Forum

Is

near

the

there?

Q -----------------------------------------------------------------------------------------------------A ____________________________________________________________________ 3

airport

far from

How

is

Forum

the

Nice?

Q -----------------------------------------------------------------------------------------------------A ____________________________________________________________________ 4

by

does get

helicopter

How

it

longtake

there

to?

Q -----------------------------------------------------------------------------------------------------A ____________________________________________________________________ 5

does

fly from

How

it long

London

take there

to?

Q ------------------------------------------------------------------------------A ____________________________________________________________________ 6

links

there road

Are

and good

rail?

Q -----------------------------------------------------------------------------------------------------A ____________________________________________________________________

5 Simple present and present continuous

Read these two paragraphs about Hilary Morey: Hilary Morey is a journalist. She lives in New York and works for the New York Times. She writes for the financial section of the paper. At the moment she’s visiting London, doing some research for an article she’s writing. She’s staying at the Hilton with her husband, David.

Write two similar paragraphs about yourself. Note: We use the simple present tense to describe perm anent or long-term situations, but we use the present continuous tense to describe temporary or current activities.

15

3 Organizations

6 Saying numbers Example

How do you pronounce the numbers in these sentences? Write them in words. We have 13 factories.

thirteen_____________________

1 I joined the company in 1999.__________________________________ 2 The meeting begins at 10:45.

____________________________

3 The next sales conference starts on January 21st._________________ ____________________________

7 Reading

4 Florida state sales tax is now 6%.

____________________________

5 The price is $34.50.

____________________________

6 A pint is 0.5683 liters.

____________________________

Read these profiles of well-known companies. Rearrange the letters to make the company name. 1 This company’s headquarters are in Michigan, but it earns a lot of its annual $9 billion revenues outside the U.S. It sells its products in 180 countries, and has about half of the European breakfast cereal market. Its leading brand names are Cornflakes, Rice Krispies, and Frosties. LELG’SKOG______________ 2 This company sells mice, among other things! Computer mice. It also develops disk-operating and application software. Its annual sales are $36 billion and it has 57,000 employees. It is famous for its Windows operating system. RTOOIMCSF______________ 3 This company’s main competitors are Ford, General Motors, and Daimler Chrysler. It has sales of over $160 billion, and it’s Japan’s top car maker. As well as producing and selling cars that run on gasoline, it also makes cars that run on natural gas. OOTYTA______________ 4 This company is a world leader in beverages and snack foods. With revenues of more than $29 billion, it is the world’s largest producer of potato chips and corn chips. Its brands include Fritos corn chips, Ruffles and Walkers potato chips, Tropicana orange juice, and Gatorade sports drink. Its most famous product is a carbonated drink, and the first part of the company name is the same as the first part of that drink’s name. SEPOCIP______________ 5 This company is the largest tire maker in the world and has a 20% share of the world market. Based in France, it has 74 production plants in 19 countries and rubber plantations in Brazil and Nigeria. 96% of its sales come from tires and wheels and only 4% from other products such as guidebooks and maps. CELMIHNI______________

16

3 Organizations

8 Wordcheck

Find the hidden words in this square. You can read from left to right, from top to bottom and diagonally. Use the clues below to help you. H

X

Y

W

A

R

E

H

0

U

S

E

Z

E

X

S

Y

Z

X

Y

M

Z

U

X

Y

X

A

X

T

Y

Z

R

A

X

B

R

Z

X

Y

D

Z

A

E

X

N

Y

S

E

X

Z

R

Y

Q

M

F

Z

U

X

1

V

Z

Y

X

A

U

U

Y

F

F

Z

D

E

Y

X

Z

S

N

X

A

Y

A

Z

1

N

Y

Z

N

Z

X

G

Y

R

C

Z

A

U

J

0

1

N

T

V

E

N

T

U

R

E

C

X

Y

N

Z

X

Y

Z

U

E

Y

S

Y

Z

E

F

A

c

T

0

R

Y

R

Z

X

R

Y

Z

X

Y

Z

X

E

Y

Z

S

1 the main office of a company (12) 2 the people who work for a company—its employees (5) 3 a large building where goods are stored (9) 4 a building where goods are made (7) 5 a person who buys and uses goods or services (8) 6 a company that is controlled by another company (10) 7 to produce in large quantities with machinery (11) 8 the total sales of a company (8) 9 a group of products sold by one company (5) 0 a regular payment for use of land, building, offices, machinery, etc. (4) 1 a cooperative operation between two companies (5, 7)

We are always looking for new markets for our products. 17

I Exchanging Information 1 Opposites

2 Describing things

Here are some adjectives. Complete their opposites as in number 1. 1 good

bad

2 big

s ___

3 q _______ 4 fast

noisy

5 n ___

old

6 y _______ 7 interesting

old b

8 entertaining

d ___

9 expensive

c ___

10 expensive

g__

Match the groups of adjectives, 1 -1 0 , with one of the nouns on the right that they can describe. Then add one more word to each group, as in the e; 1 fascinating

long

interesting

2 desktop

laptop

powerful

3 wonderful

hot

humid

4 attractive

high

competitive

5 friendly

luxurious five-star

6 reliable

punctual

bilingual

7 noisy

smoky

open-plan

the weather

8 efficient

small

multinational

a hotel

fast

comfortable

brief

short

9 economical 10 urgent

3 More adjectives

s ___

informative

a car a company

..............

an administrative assistant a computer

i \ .......... ..

an office ^ a presentation

.....

a letter a price

A sales representative is talking to her boss. Choose the correct adjective in each sentence. 1 Thank you very much for a really interested / interesting presentation. 2 We were all very interesting / interested. 3 Of course, w e’re exciting / excited to hear about this new product. 4 But the figures are a little confusing / confused. 5 We were surprising / surprised by next year’s sales targets. They’re very high. 6 And this present recession is very worrying / worried. 7 Anyway, it was a fascinating / fascinated presentation. 8 And we were all amusing / amused by your joke at the end.

18

4 Exchanging Information

4 Measurements

Complete the sentences with the right dimensions from the list below. 1,615 m deep

8.85 km high

2,114 pages thick

300.5 m tall

3,460 km long

70-72 beats per minute

1 The Eiffel Tower i s _____________________________ . 2 The Grand Canyon i s _____________________________ . 3 Mount Everest i s ____________________________ . 4 The Great Wall of China i s _____________________________ . 5 The normal adult pulse rate i s ____________________________ _ 6 The Denver, Colorado telephone directory i s ____________________________ .

A Example

B Example

Look at the lists and circle the word that is different from the others. /o\ f s=n 1 £. 1 \ ^7

5 Wordcheck

plastic

paper

box

2 a mistake

a phone call

a suggestion

a job

3 comfortable

friendly

efficient

happy

4 height

length

depth

wide

wood 1 crate

steel carton

Now choose the correct words you circled for these sentences: Chair is different because it’s furniture. The others are materials to make furniture. 1 ---------------------- is different because it’s packaging material, not a container. 2 _______________is different because we do it, we don’t make it. 3 _______________is different because the opposite starts with in-, not un-. 4 _______________is different because it’s an adjective, not a noun.

6 Car problems

Complete this story. Put was, were, wasn't, and weren't in the correct spaces. Do you know the story of the three engineers? There 1_______________three engineers in a car; an electrical engineer, a chemical engineer, and a software engineer, who 2______________in the back with his computer. They 3--------------------- a long way from town when their car suddenly stopped. There 4_______________any warning. It just stopped. They wondered what 5______________ wrong. The electrical engineer said it 6_______________ probably an electrical problem. So he checked the electrical system, but there 7 any problems. The chemical engineer 8_______________a car expert; in fact, his knowledge of cars 9______________ almost zero, but he suggested that maybe there 10______________a chemical problem in the fuel. He tested it, but there 11_______________no problems there. Then it 12_______________the software engineer’s turn. The other two looked at him. They 13 late for an appointment, i t 14 a hot day, and they 15______________happy. “Well,” the software engineer said, “If we close all the windows, get out, get back in, then open the windows again, maybe it’ll work.” 19

I

4 Exchanging Information

7 Product specifications

Memory

1 GB

Weight

10.5 g

Dimensions Width: 17 mm Height: 10 mm Length: 67 mm

Look at the product specifications. Write questions to go with the answers below. Example

Q

How big is the memory?

A

It’s 1 GB.

1 Q A 2 Q A 3 Q A

This

It’s 67 mm. ------------------------------------------------------------------------------------------------It’s 17 mm. ------------------------------------------------------------------------------------------------It’s 10 mm.

4 Q A

------------------------------------------------------------------------------------------------It weighs 10.5 g.

5 Q

----------------------

A

8 Reading

----------- -------------------------------------------------------------------------------------

About $80.

Would you like to buy this product? Read the article and find out.

WEEK

Is it a chair or a backpack? A man from Chicago has designed a comfortable beach chair that folds into a backpack. Dan Pedemonte, whose ambition is to walk all the beaches in the world, says, T v e walked a lot of them already, and f ve learned that along the way you need to rest and enjoy the m om ent ” And so his idea of the perfect portable chair was born: comfortable and stylish, light, quick and easy to fold, and with useful space inside.

20

Portable folding chairs are not lew. They vary in weight between 1kg and 7kg, they mostly fold to a :ompact shape of about 70 cm x >5 cm x 5 cm, and they cost mywhere from $25 to $140. While he new design is at the lighter md of the scale, it has advantages if comfort and style and it

includes a foot rest, a cooler for drinks, and good storage space. The design was one of the winners in the annual Hammacher Schlemmer Search for Invention contest, a U.S. competition for inventors of products that have not yet reached the marketplace.

5

Reporting

1 A career history

1956

Born in Prague, Czechoslovakia.

1962

Started tennis lessons.

1964

Played in her first tennis tournament.

1972

Entered the Czechoslovakian women’s singles title, age 16, and won. Won the junior girls’ championship at Wimbledon. Reached the quarter-finals of the U.S. Open, and decided to stay in the U.S.

1976

Won the Wimbledon doubles championship with Chris Evert.

1978

Won the Wimbledon singles title.

1979

Finished the year as the world’s number 1 women’s tennis player.

1981

Became a U.S. citizen.

1982-87

A

1990

Achieved her ninth Wimbledon women’s singles title.

1992

Established a world record by winning her 158th tennis title.

1994

Retired from professional tennis.

2002

Returned to professional tennis.

2003

At 46, became the oldest player ever to win a grand slam competition (= one of the four biggest competitions). She said, “I definitely will not be playing in 2005.”

2005

Announced that she would continue to play for one more year.

English verbs ending in -ed are pronounced in three different ways: /d/ died, lived

B

Dominated international competitions, winning the Wimbledon women’s singles title every year and the U.S. Open four times.

l\l produced, rushed

/id/ wanted, expanded

Group these words from the career history according to their pronunciation. achieved finished

announced played

decided reached

dominated retired

entered returned

established started

/d/ N /id/ 21

5 Reporting

2 Describing a career

Complete the text using the simple past tense of the verbs in parentheses.

The founder of Thom as J. Watson Senior 1________________(begin) his business career as a sewing machine salesman and later, when he 2________________(become) president o f IBM, he 3________________(use) his sales techniques to promote the com pany’s name. There 4_______________(be) IBM anthems, IBM songbooks, IBM regulation clothes, and the company motto—“Th in k”— 5________________(appear) on every wall in the organization.

When Watson 6________________0 ° 'n)

in 1914, the company

7________________(be) almost broke. Under his leadership, i t 8________ (grow) beyond all expectations, and 9________________(adopt) a leading position in the information-processing industry. So how did he do it?

Watson 10________________(believe) that the way to win a person’s loyalty is to build up the person’s self-respect. So under his management, IBM employees 11_______________(earn) above-average salaries and good pensions. In return, he 12________________(dem and) loyalty and enthusiasm. Everyone 13_______________(work) long hours.

Until the 1950s, IBM never 14_______________(sell) machines. They just 15_______________(rent) them to customers. Watson 16_________________(insist) on this policy, and i t 17________________(help) the company to survive the Depression o f the 1930s. He 18_______________(have) a strong personality and 19_______________(make) all the major decisions himself. As many as forty top people 20________________(report) to him personally. Watson 21_______________ (think) that a manager should be an assistant to his workers, and IBM 22_______________ (run) no management training schools in his day. The only advice he 23_______________ (g*ve) was: “You’re promoted to assistant manager. Be careful with people, don’t swear, and wear a white shirt.”

5 Reporting

3 Irregular verbs

Study the words in column C. What verbs can you use with them? Write the infinitive and past forms of the verb in columns A and B. Some letters are given to help you. A

B

infinitive

past simple

2 s _____

t

an invoice, ... a letter, ... a fax

3

y

d

in cash, ... a bill, ... a dividend

4

k_

e

a profit, ... a mistake, ... an appointment

5

a_

_ e ___

6

1

a report, ... a book, ... the newspaper business class, ... by helicopter, on a 747

e_

_ _ 1_

7 8

4 Dates and times

a contract, ... a promise, ... a glass

broke

1 break

sick, ... tired, ... happy a company, ... a race, ... a test

n

Write down when you last did these things. Use on, in, or at in your answers. 1 When did you last go on vacation?

/n the summer.___________

2 When did you get to work this morning? ________________________ 3 When did you last go to the dentist?

________________________

4 When was your last birthday?

________________________

5 When did you last go abroad?

________________________

6 When did you last go to a meeting?

-------------------------------------

7 When did you last get paid?____________ ________________________ 8 When did you start this exercise?_______ ________________________

5 Questions

A

Here are some questions and answers about a business trip. Complete the questions using words from the list below. Then match each question to the correct reply. Who

Was

Where

When

Did

How

Which

What

Why

did you go?

a Some of our agents.

did you go?

b Yes, it was very useful.

" ' X c Yes, a few. you make any useful contacts? ' d To do some market research. did you meet?

5

long did you stay?

e The Sheraton.

6

did you get back?

f

7

airline did you fly with?

8

hotel did you stay in?

g Dubai. h A week.

9

the trip a success?

i

Gulf Air.

On Thursday.

23

5 Reporting

B Here are some answers but what are the questions? Make questions using the verbs in italics. Example

Who did you write to?

I wrote to Mr. Jackson.

1 When

— '

I called her yesterday afternoon. 2 W h y ______________________________________________________ _______ He left because he was offered a better job. 3 W h e re ---------

—-----------------------

He went to London. 4 H ow

—

It cost over $300. 5 Did ______________________________________________________________ No, I didn’t see the report. 6 H o w ____________

—--------------------

I stayed at the exhibition for two hours. 7 W h o ______________________________________________________________ I spoke to the general m anager’s administrative assistant. 8 W h a t_____________________________________________________________ The weather was great.

6 Your career

Write a short paragraph about your past business experience and career. Give details about: where you went to school. what you did after you graduated. when you started your first job. what you did, what your responsibilities were. what happened to you between your first job and your present one.

24

Socializing 1 Welcoming a visitor

Complete the conversation using the phrases below. try some Japanese food

eat anything on the plane

the restaurant or the hotel first have a good flight

to meet you

kind of food do you like your first visit

A Mr. Chang? B Yes, that’s right. You must be Mr. Ito. A Yes. Good 1_____________________ . B Good to meet you, too. A Is this 2_____________________ to Tokyo? B Yes, I’ve always wanted to come, but I never had the chance. A Good, I can show you around. Did you 3______________________ ? B Yes, it was fine, thanks. No delays or problems. A Good. Let me take your case. The car’s just outside. Did you 4 ? B No, I w asn’t hungry. A Well, what should we do? Would you like to go to 5_____________________ B The hotel, I think. I’d like a shower. We can eat later, if that’s OK. A That’s fine. W h a t6______________________ ? We have a good choice of restaurants here—French, Italian, and Japanese, of course. B I’d like to 7_____________________ _ A Good. I’ll drop you off now and come and pick you up again at about eight.

2 Socializing

Match the comments with a suitable reply. 1 Another drink?

a Taiwan.

2 Where do you come from?

b c d e f g h

3 Thank you very much. 4 Hello, Steve! How are things? 5 Milk? Sugar? 6 Can you speak Japanese? 7 Do you know Mr. Davis? 8 Is there a golf course near here?

Not too bad, thanks, Yes, we met last week, Just a few words, No, thanks, I’m driving, Yes, there’s a very good one. A little milk, please, You’re welcome.

25

6 Socializing

3 Wordcheck

4 Menus

Look at the lists and circle the word that is different from the others. Then explain why. The other three are ______ of ^vnaT) lobster crab prawn Example grill steak fry 1 roast

A

2 mashed

frozen

french-fried

3 peach

potato

melon

baked raspberry

4 pea

salmon

sole

plaice

5 lamb

pork

bacon

ham

6 cream

margarine

butter

milk

7 cauliflower sprouts

carrots

bread

8 medium

well-done

cooked

rare

Match the nouns below with the correct pictures. Then decide whether the nouns are countable (C) or uncountable (U). 1 bread

U

2 wine 3 tomato 4 cookie

C

5 butter

7 8 9 10 11

apple sugar water soup grape

6 cheese

Check some of your answers in a dictionary. A good dictionary will tell you if a noun is countable or uncountable, or look at p. 176 in the Student’s Book for further information.

B

In your own language, write down the names of five dishes which are popular in your country. Then describe these dishes for an English person you are taking to lunch.

Example

Bulgogi is strips o f fried beef 1 _________________________________________________________________________________ 2 ______________________________________________________________________________________

3

1___________

4 ___________________________________________________________________ 5 ___________________________________________________________________ 26

6 Socializing

5 Free time

A Example

B

Complete these questions with do, play, or go, then answer them. Do you go jogging? 1 Do you

tennis?

2 Do you

sailing?

3 Do you

swimming?

4 Do you

football?

5 Do you

yoga?

Write true sentences about your free-time activities, using the words in the box and the ideas below. always

Example

usually

often

sometimes

not often

never

I don’t often watch television. 1 television 2 take work home 3 movies 4 tennis/squash 5 rear! 6 bars 7 golf 8 restaurants

6 Social expressions

Match these comments to when you would say them. 1 Many happy returns!

a When meeting someone for the first time.

2 Excuse me?

b When you’ve made a mistake.

3 I’m really sorry.

c When someone is going away.

4 Happy New Year!

d When someone has had a baby.

5 No, thanks, I’m just looking.

e On someone’s birthday.

6 Have a good trip.

f

7 Pleasure to meet you. 8 I’d love some, but I’m on a diet.

g When someone offers you some cake. h When a salesclerk offers to help you.

9 Don’t mention it.

i

On January 1st.

0 Congratulations.

j

When you didn’t hear what someone said.

When someone thanks you.

27

6 Socializing

7 Adverbs of frequency

Rewrite the following sentences using words from the table below.

every

Example

a week

two weeks

twice

four months

three times

a month a year

We send out publicity brochures in January, April, July, and October. We send out publicity brochures every three months. 1 I take clients out Wednesdays and Fridays. 2 I travel to Corby on the 1st and the 14th of every month. 3 We have appraisal meetings in January, May, and September. 4 I go jogging on Mondays, Wednesdays, and Saturdays.

8 Reading

Every country has its own social customs. Information about them can never be true in all situations but is useful as a general guide. Read the descriptions of customs in the U.S., and match them to these topics. a b

Greetings Being polite

c d

Enthusiasm Punctuality

e A confusing phrase f A warning for smokers

1 _______

“Time is Money” is a famous phrase in the U.S., and being on time is very important in business. Socially, too, it’s rude to be very late. If you are invited to a meal at someone’s home, arrive about 10 minutes after the agreed time, but no later. If you are going to be later, phone, explain, and apologize.

2 _______

People shake hands briefly but firmly in business situations, but at social events they are very informal. They frequently greet you only with a casual “How are you?” or just “Hey” or “Hi.” In larger groups, some people may say nothing when you arrive, and people don’t usually shake hands on leaving.

3 _______

Many people in the U.S. take a very negative view of smoking in public. In a lot of places, smoking is not allowed, and some people don’t want you to smoke in their homes. If you need a cigarette, you may be expected to go outside. Never smoke anywhere without asking permission.

4 _______

A positive attitude is highly valued in America, and people like to show enthusiasm. They often start conversations by paying compliments: “I love your accent. Where are you from?”

5 _______

“Please” and “Thank you” are very important in the United States. Even if you are paying someone to do something, you should always say these words.

6 _______

At the end of a conversation or social event, Americans often say “See you later.” This can cause confusion because it does not really mean they will see you later. It is just an expression like “Goodbye.”

Which customs are generally similar in your country, and which are different? 28

7

I

Meetings

1 Holding a meeting

Choose the right words in italics to complete the conversation. Jan e

We need to 1argue / discuss the LT60—the quality issue. 2Basic / Basically, we have two alternatives. We can either accept a wastage rate of 10%, 3or / and we can delay the schedule and redesign the component. 4Any / Some views on this, Mark?

M ark The important thing is timing. The customers can’t wait any longer. It’s 90% OK. I 5think / propose we should go ahead with production. Jane

How do you 6think / fee l about that, Tom?

Tom

71 / I ’m disagree. Waste costs money. We need zero defects.

M ark But we don’t have time. 8A ren’t / Don’t you agree, Jane? Jane

Recommending action Example

I’m sorry, but I think Tom 9has / is right. I don’t think we should start production until the design is OK.

Read the problems, then select an alternative to recommend and give your reasons. You can invent your own reasons. Problem: Employees aren’t using computers to their full potential. Alternative 1: Send employees on training courses. Alternative 2: Hire an in-company instructor. Action: 1 don’t think we should hire an instructor; because it’s very expensive. I think we should send employees on training courses, because it’s more cost-effective. 1 Problem: Late payments from a major client. Alternative 1: Refuse to supply more goods until they pay their invoices. Alternative 2: Offer a longer credit period to the client. Action: ____________________________________________________________ 2 Problem: Advertising expenditure rose by 26% last year. Alternative 1: Reduce the amount of advertising we do. Alternative 2: Hire a different advertising agency. A ction:__________________________________________ 3 Problem: To cut costs, we must lay off 100 employees. Alternative 1: Lay off the 100 most recent employees (last in first out). Alternative 2: Lay off the 100 least efficient employees. Action: _______________________________________________________ 4 Problem: Our competitors are headhunting our best managers. Alternative 1: Offer all our top managers a large pay raise. Alternative 2: Employ an agency to headhunt our competitors’ best managers. Action: ____________________________________________________________

29

7 M e e tin g s

3 Decisions

Read the situations below, and say what’s going to happen. Example

Interform’s headquarters are in Manhattan. Office rent rose by 26% last month. The directors are looking at some new offices outside Manhattan today. The directors are going to relocate their headquarters. 1 Leighton Dairies wants to buy some new bottling machinery, but it doesn’t have enough money. The CEO has an appointment at the bank tomorrow with a loan officer. 2 Virginia Wright is in a restaurant with a client. They finished their meal a few minutes ago. She’s signaling to the waiter. 3 Corvent, Inc. wants to expand its freight transportation service. The share price of Transpo, Inc., another freight company, is low at the moment. Corvent is buying up a large number of Transpo shares. 4 Mr. Lawson is at work. He has a tem perature of 100°F. It’s 2:30 p.m., and he’s picking up his briefcase and putting on his coat. 5 Rivolet Ltd. has a problem. Its main competitor cut prices by 30% last week. Rivolet’s sales m anager has called an emergency meeting for this afternoon.

4 Wordcheck

Complete the puzzle and find the key word in 12 down. Across 1 I need a haircut. Is there a nearby? (11) There are 3 grass and 3 hard te n n is ________in the grounds. (6)

|

2

■ ■ ■ ■ ■ it s

3 4 5 6 7 8 9 10

11

h

C

mum ■ ■ ■ ■ mm■

R

■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ « ■ ■ ■

30

Please return your keys to the _______ desk when you leave. (9) I want these shirts cleaned. Is there a ________service? (7) My nam e’s Ward, and I have a _______ for 3 nights. (11) If you want to buy presents, there’s a ________shop in the lobby. (4)

R

IS L ■ ■ ■ ■ ■ ■ ■ ■ ■ S ■ »

The hotel has a fitness center with a sauna and s te a m _______ . (4) You can have a snack at the bar or a meal in t h e _______ . (10)

12 1

restaurant here 3 There’s a -----that does good fish dishes. (7)

■ ■ II

10 For a sandwich and a coffee, try t h e ________bar. (5) 11 If you need to use a computer or fax machine, you can go to the _______ center. (8)

c

■ ■ ■ ■ ■ ■

Down 12 All good hotels offer this. (4, 7)

I

7 Meetings

5 Speaking at meetings

Fill in the blanks with the correct phrases and sentences from the list below. Can we get back to the main point?

I didn’t follow what you said.

Should we get started?

What do you mean by ...

Can we move on?

Let’s turn to ...

Do we all agree?

... we need to discuss ...

1 OK, everyone’s h e r e .____________________________________? 2

A Our training budget is less than 5% of the extra 2.5% tax that comes on top of the original 15% on the 18,300 brochures at $2.47. B

I’m sorry, ___________________________________ .

3 It seems that a price increase of 5.4% is the best solution. ____________________________________? Good. 4

A By the way, I saw Pete the other day. He bought a new car lastweekend. Did you know? He told me ... B

_____________________________________ ?

5 OK. We all agree on that ite m .____________________________________? 6 Fine. We can offer a commission of 12%. ___________________________________ the next item on the agenda. 7 There are three items on the agenda. Firstly, ___________________________________ the problem of late payments. 8 A B

6 Making suggestions Example

There are some unusual things happening in the Finance Department. ____________________________________unusual?

Suggest three different solutions to these problems. We have some meetings with clients from Tokyo, but none of us speaks Japanese. A We could learn Japanese. B Can we get an interpreter? C Why don’t we see if they can speak English? 1 We need to get these papers to head office before tomorrow morning. A ________________________________________________________________ B ________________________________________________________________ C ________________________________________________________________ 2 We need to improve office security. There were three thefts last month. A ________________________________________________________________ B ________________________________________________________________ C ________________________________________________________________ 3 We need to increase our market share. A ________________________________________________________________ B ________________________________________________________________ C ________________________________________________________________

31

7 M e etin g s

7 Reading

Complete the passage using the correct words from the box. Do you agree with the writer? Check (/ ) the ideas you agree with. action meeting

DON'T LET

H H H

WmBBmkI

agenda nothing

attended responsible

copies decisions should

How many unnecessary or ineffective meetings have you

Meetings are

im portant in most businesses, but often they are

MEETINGS WASTE

a waste o f time. We have all been to meetings where ten people take two hours to achieve almost 2_____________ . Here are some tips to make meetings work more

YOUR TIME

efficiently: M ost meetings 3______________ not last more than 45 minutes. People start to lose concentration after this time. Moreover, a time limit encourages people to prepare properly and to focus on the topics during the

A meeting should have a clear purpose. A written 5_____________ should be prepared with input from the people who are going to attend. Everyone should get a copy in advance. Bring extra 6_____________ to the meeting, because some people will forget theirs. Every meeting should have someone who is 7_____________ for making sure that each point on the agenda is discussed in the available time. Another person should be responsible for taking notes o f 8_____________ and action points and the names o f people who have agreed to take

32

7 Meetings

8

Memorizing words

Memorizing new words is one of the biggest problems people face when they try to learn a language. Are you employing the best memorization techniques? Try this quiz and find out.

A /

.

Which is better?

to study for one hour a day for eight days

or

to study for eight hours in one day?

Which is better?

to study for six hours with no break

or

to study for five hours— taking a five-minute break every half hour?

If you are trying to learn a long list of words, should you:

start at the top and work your way down, then go back up again and keep repeating the process

or

start at the top, work a short way down, then return to the top and start again and work your way down the list in this way?

Which memorization technique is more effective?

saying words aloud over and over again until you know them

or

using the sounds of the words to dream up mental pictures?

Which list is easier to learn?

beer

car

horse

or

cat

green

money

leg

business

book

history

coffee

El

clock

knife

paper

dog

fork

pencil

tea

salt

black

pepper

white

Now turn to page 76 to check your answers 33

8

Making Arrangments

1 Schedules

4* | http://www.Tripz-2-Asia.com Home

Flights

Cars

* Or* Insurance

Hotels

Deals

L_

Your itinerary Mrs. Cecile Bromhill Information for Visitors

s

8

Singapore June 23 to 27 Open daily: 8:00 a.m. - 6:00 p.m.

’ r"3f

20 June Singapore Airlines flight 19 Depart Los Angeles (LAX): 9:20 p.m. Arrive Singapore: 6:35 a.m. (22 June) Duration: 18 hrs 15 mins 28 June Singapore Airlines flight 20 Depart Singapore: 4:00 p.m. Arrive Los Angeles (LAX): 5:30 p.m.

A irport transfers

A shuttle bus will pick up visitors at the airport every 45 minutes and take them to the Mandarin Oriental and Sheraton Hotels.

Total duration: 16 hrs 30 mins

1

CecWe,

The trip takes 7