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PART ONE Read the text and choose the correct tense.

TWENTY YEARS AGO most people (1) have started / started work around the age

of twenty and (2) retired / have retired at the age of sixty-five. Normally they worked for the same company all their life. In the last twenty years things (3) are changing / have changed. Today people often (4) work / are working for different employers, many are self-employed and many, unfortunately, are unemployed. Companies employ fewer people and many processes (5) computerize / are computerized.

People change jobs for different reasons. ‘I was forty, says Jürgen Klimmer, and an engineer. ‘I liked my job, but the prospects weren’t good, and there was very little chance of promotion. I read the papers and wrote one or two letters. One day I got a telephone call and an offer from Lufthansa. I said immediately, (6) ‘I’ll take / I take it. The job offered a better salary and excellent prospects, but I had to move which was a problem for my family.’ Jürgen took the job and (7) is / has been with the company for the last three years. Sergio Laguardia, an accountant in Milan, was less fortunate. (8) ‘I am / was made redundant six months ago. I am over fifty and it is hard to get another job. People think I am too old. I read the papers every day. I (9) have written / write a lot of letters of application in the last few weeks. Next week (10) I will go / I’m going to Turin for an interview but I am not confident. If they offer me the job I (11) will / would take it but the salary is not really high enough.’ Patrizia Rojas lives in Madrid. She is a secretary with a pharmaceutical company, but she (12) is looking / looks for another job. She has registered at a recruitment agency. ‘I like my job but there was a merger between my company and another one last year. I am employed by a large multinational now, instead of a small Spanish firm. There are too many people in my department now, and (13) I’ll / I would probably leave quite soon. Karel Sudek lives in Prague where he works for himself. ‘I (14) worked / have worked for a car manufacturing company for six years. I liked my job, but I had a bad relationship with my boss and I wanted to be more independent. In 1995 I left to start my own business. It is very stressful, but I like it. At least I know that I am responsible for my own future.’

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PART TWO With the information from the text complete the following questions and answers. 15.

What/Patrizia/do?

16.

She/look/for/another job.

17.

What/Jürgen/do?.

18.

He/work/for/Lufthansa.

19.

Where/Sergio/go/next week?

20.

He/go/to/Turin.

21.

How long/Karel/work/for/car manufacturing company?

22.

He/work/there/for six years

23.

How long/Jürgen/be/Lufthansa?

24.

He/be/there/for three years.

25.

When/Karel/start/his own business?

26.

He/start/his own business in 1995.

27.

What/Sergio/do?

28.

He/write/a lot of letters.

29.

Where/Patrizia/registered?

30.

She/register/at a recruitment agency.

31.

Who/Patrizia/employ/by?

32.

She/employ/by/a large multi-national.

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PART THREE

Complete the letter using the words underneath

WADCO MANUFACTURING CO. LTD 24 Crescent Street, London S.W.4 24th February 2010 Mr John Lelot, Service des Achats, Société Unicoupe, 191 av. Halévy, 69002 LYON CEDEX 02 France

Dear Mr Lelot, We were (33)………………………………………. to receive your (34) ………………………………. of 20 March (35)………………………………………………. the SILVA range of machine tools (36)………………………… in our new catalogue. Mr. Donald Jenkins, our Area Sales Manager, will (37)…………………………….. your office shortly in (38)………………………………………… to arrange a (39) …………………………………………... He will be (40) …………………………………………….. to give more complete (41)…………………………………….. of the machines and (42)……………………………………………………. you on suitable items for (43) ………………………………………. We are (44)……………………………………. you will find our SILVA (45)………………………….. excellently (46)………………………………………………. to your requirements.

Yours (47)………………………………………….., ftomkins F. TOMKINS Sales and (48) ………………………………………….. Manager

Choose from these words: range sincerely able inquiry featured trial suited

sure meeting order

telephone concerning details

Marketing advise pleased

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PART FOUR

For each group of words :

4 9

r_s_

_ rch

a)

the percentage of sales a company has information about what customers want and need a group of customers of similar age, income level and social group

s_gm_nt

b)

sh_re

c)

b _h _ v _ _ _ r

a)

description of a typical customer

pr_f_l_

b)

where and how people buy things

5 3

g__ds

c)

things people buy for their own use

5 4 5 5

l _ _n c h

a)

introduction of a product to the market

5 0 51 5 2

5 6

market

- find the missing vowels - match them with their definitions a) b) or c)

consumer

product

f_r_c_st sales

f_g_r_s t_rg_t

6 0 61 6 2

c y c l _ b)

r_ng_

5 7 5 8 5 9

l_f_

c_mp__gn advertising

b_dg_t

c)

a) b) c)

a) b)

length of time people continue to buy a product set of products made by a company

how much a company wants to sell in a period how much a company thinks it will sell in a period how much a company has sold in a period

a business which advises companies on advertising and makes ads. an amount of money available for advertising during a particular period 4

c) 6 3

_g_ncy

a programme of advertising activities over a period, with particular aims

PART FOUR

Write a letter Below are the notes your secretary left on your desk with details of a telephone conversation with John Lancaster (He spoke to you at a Trade Fair two months ago and you agreed to a 4% discount plus an extra 2% if he paid within 30 days.)

Call received: 12 January From:

Mr. John Lancaster

Order:

5000 A4 plastic wallets (3000 clear, 1000 yellow, 1000 red)

Action:

Delivery 15 February latest

Notes:

4% discount (+ 2% if payment /within 30 days) as confirmed when we met in December. Please confirm in writing

Write a LETTER to Mr Lancaster confirming (50-60 words)     

the phone call the order quantity the delivery date the discount thanking him for first order

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Use a suitable greeting and a suitable closing formula. Be careful with the layout.

KEY

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1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25.

started retired have changed work are computerized I’ll take has been was have written I’m going will is looking I’ll worked What is Patrizia doing? She’s looking for another job What does Jürgen do? He works for Lufthansa Where is Sergio going next week? He’s going to Turin How long did Karel work for the car manufacturing company? He worked there for six years How long has Jürgen been with Lufthansa? He has been there for three years When did Karel start his own business?

26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39.

He started his own business in 1995 What has Sergio done? He has written a lot of letters Where has Patrizia registered? She has registered at a recruitment agency Who is Patrizia employed by? She is employed by a large multi-national pleased inquiry concerning featured telephone order meeting

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40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50.

able details advise trial sure range suited sincerely marketing research segment

51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61. 62. 63.

share a behaviour b profile a goods c launch a life cycle b range c forecast b figures c target a campaign c budget b agency a

b c

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Priory Meadow, Queens Road Hastings, Sussex TN34 1PH 01424 420624

E-mail: Mr John Lancaster, 142 Elphinstone Road 2006 Hastings Sussex

www.whsmith.co.uk [email protected]

15 th January,

Dear Mr Lancaster, With reference to your phone call of the 12th January, we would like to confirm your order for :  500 A4 Plastic Wallets • 300 clear • 100 yellow • 100 red We note that delivery should be by 15th February at the latest and we confirm a 4% discount plus a further 2% if you pay within 30 days. We would like to take this opportunity of welcoming you as a new client and please do not hesitate to call me for any other information.

Yours sincerely,

Janet Brown Janet Brown Sales Manager [email protected]

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