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• Andrea Kathe Ortega

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SERVICIO NACIONAL DE APRENDIZAJE – SENA Centro de Gestión de mercados logística y tecnologías de la información SISTEMA NACIONAL DE FORMACIÒN PARA EL TRABALO ESPECIALIDAD TECNICA PROGRAMA CONTACT CENTER

PLAN DE MEJORAMIENTO DE LISTENING Nombre del Evaluador: Ruth Consuelo Coca Fonseca Centro de Formación Evaluador: Centro de Gestión de marcados logística y tecnologías de la información Regional: Distrito Capital Nombre del Evaluado: _Sergio Luis Ortega Albarracín_ C.C: __1005052425__ Número de lista__15__ Fecha:___02/10/2019___ Ficha: ___1864516____

Listen to the numbers and do the exercises to practice and improve your listening skills. 1. Preparation Do this exercise before you listen. Match the numbers with the way we say them. Write a–f next to the number 1–6. 1…C... 3rd April

a.

one thousand, three hundred and sixty-five

2…E... 1968

b.

two million

3…A... 1,365

c.

the third of April

4…B... 2,000,000

d.

one metre fourteen

5…F... 9th September

e.

nineteen sixty-eight

6…D... 1.14 m

f.

the ninth of September

2. Check your understanding: ordering Do this exercise while you listen. Write a number (1-10) to put these numbers in the order you hear them.

…5….

1.27 m

…8…

671

…1….

0208 542 8976

…7….

103

CENTRO DE GESTION DE MERCADOS LOGISTICA Y TECNOLOGIAS DE LA COMUNICACIÒN PROGRAMA CONTACT CENTER

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SERVICIO NACIONAL DE APRENDIZAJE – SENA Centro de Gestión de mercados logística y tecnologías de la información SISTEMA NACIONAL DE FORMACIÒN PARA EL TRABALO ESPECIALIDAD TECNICA PROGRAMA CONTACT CENTER

…3…

1985

…6….

68

…9….

5,325

…10…

8,000,000

…2…

14

…4….

25th June

3. Check your understanding: grouping Do this exercise while you listen. Write the numbers in the correct group. 5,325

14

8,000,000

25th June

21st June

525

1.27 m

8,000

1985

671

0208 542 8976

1995

01442 9977

40

103

68

4. Check your understanding: grouping Do this exercise while you listen. Write the numbers in the correct group. Numbers you hear

Numbers you don’t hear

0208 542 8976

21st June

14

01442 9977

1985

525

25th June

40

1.27 m

8,000

CENTRO DE GESTION DE MERCADOS LOGISTICA Y TECNOLOGIAS DE LA COMUNICACIÒN PROGRAMA CONTACT CENTER

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SERVICIO NACIONAL DE APRENDIZAJE – SENA Centro de Gestión de mercados logística y tecnologías de la información SISTEMA NACIONAL DE FORMACIÒN PARA EL TRABALO ESPECIALIDAD TECNICA PROGRAMA CONTACT CENTER

1995

68 103 671 5,325 8,000,000

5. Look at the video and answer these questions. https://www.youtube.com/watch?v=SI8ugTiocls Questions: Number 0: What's his name? His name's Rick. X His name's Craig. His name's Peter. Number 0: Where's he from? X He's from Oxford. He's from London. He's from Scotland. Number 1: How does she spell her name? S - E - R - E - H. X

S -A- R - I - H S -A- R -A- H

Number 1: Where's she from? She's from London, in England. X She's from Redding, in England. She's from Redding in Scotland. CENTRO DE GESTION DE MERCADOS LOGISTICA Y TECNOLOGIAS DE LA COMUNICACIÒN PROGRAMA CONTACT CENTER

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SERVICIO NACIONAL DE APRENDIZAJE – SENA Centro de Gestión de mercados logística y tecnologías de la información SISTEMA NACIONAL DE FORMACIÒN PARA EL TRABALO ESPECIALIDAD TECNICA PROGRAMA CONTACT CENTER

Number 2: What's his name? George. Jonathan. X Joshua. Number 2: Where's he from? X He's from Chicago. He's from Oxford. He's from China. Number 2: Is he from the UK? No, he isn't. X I don't know. Yes, he is. Number 3: Where is she from? She's from India. X She's Brazilian. She's from Brighton. Number 4: What's the woman's name? X She's Padma. She's Padme. Her name's Pamela. Number 4: Where's she from? She's from Japan. X She's from Bangkok, in India. She's from Bangladesh. Number 5: What's his name? X He's Tom. His name is Tim. Tony. Number 5: Is he from Canada? CENTRO DE GESTION DE MERCADOS LOGISTICA Y TECNOLOGIAS DE LA COMUNICACIÒN PROGRAMA CONTACT CENTER

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SERVICIO NACIONAL DE APRENDIZAJE – SENA Centro de Gestión de mercados logística y tecnologías de la información SISTEMA NACIONAL DE FORMACIÒN PARA EL TRABALO ESPECIALIDAD TECNICA PROGRAMA CONTACT CENTER

No, he isn't Canadian. X Yes, he is. He's from Vancouver. He doesn't say. Number 6: How does he spell his name? D-I-X D-A-X D-E–X Number 6: Where's he from? X He's from San Diego. He's from Liverpool. He's from San Francisco. 6. Look at the video and answer these questions. https://www.youtube.com/watch?v=WWwL3EwJGho Questions: What are the people number one's names? Jim and Mike James and Michael John and Maiko What's the person number two's name? Karen Colin Calom What's the person number three's name? Arini Airin Irene CENTRO DE GESTION DE MERCADOS LOGISTICA Y TECNOLOGIAS DE LA COMUNICACIÒN PROGRAMA CONTACT CENTER

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SERVICIO NACIONAL DE APRENDIZAJE – SENA Centro de Gestión de mercados logística y tecnologías de la información SISTEMA NACIONAL DE FORMACIÒN PARA EL TRABALO ESPECIALIDAD TECNICA PROGRAMA CONTACT CENTER

Where are people number 4 and 5 from? New Zealand New York Australia What's the person number six's surname? Platt Plutt Plitt What's the person number seven's name? Eamonn Aimonn Iamomm What's the person number eight's name? Aram Iram Eram

CENTRO DE GESTION DE MERCADOS LOGISTICA Y TECNOLOGIAS DE LA COMUNICACIÒN PROGRAMA CONTACT CENTER

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