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Twenty-Five Plus Role Plays to Teach Negotiation Volume Two Ira G. Asherman and Sandy Vance Asherman HRD Press, Inc.
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Role-plays: Telephone Skills A: You are calling your friend Ken. You want to invite him to a party this Friday. B: You
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Section D Customer Service Role Plays You will be given 4 customer service situations. You will need to show the examine
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