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Opti-Trace® EMS Element Management Software Release 26 Version 8.09.02 Installation and User Guide TM 1513436 Revision A

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TM 1513436 Rev. A

Opti-Trace EMS Element Management Software Release 26 Version 8.09.02 Installation and User Guide TM1513436 Revision A

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TM 1513436 Rev. A

Opti-Trace EMS Element Management Software Version 8.09.02 Installation and User Guide Document Number:

TM 1513436 Revision A

Trademarks

Copyright Statement: © 2019 CommScope, Inc. All rights reserved. ARRIS and the ARRIS logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners. No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from CommScope, Inc and/or its affiliates (“CommScope”). CommScope reserves the right to revise or change this content from time to time without obligation on the part of CommScope to provide notification of such revision or change. . Revision History Revision

Date

A

08/2019

Reason for Change

ECO

Initial release supporting EMS software v8.09.02 release of August 2019. 1

EA-30463

This document follows and supersedes TM 1513005, Revision A, for Opti-Trace EMS v8.08.09 software release of January 2019. 1

v

ARRIS Contacts Technical Documentation Find technical documentation at: www.arris.com/accesstechnologies.

Technical Services For technical support on ARRIS products you can contact us by phone or on the web. By Telephone

The Technical Assistance Center can be reached at: 1-888-944-HELP (4357)

On the Web

The Ask ARRIS web site gives you web access to service and support tools. You will need to register using your support contract ID and email address. Ask ARRIS is located at: http://www.arris.com/support There you will be able to access:      

By Email

Support Contact Information for all products Knowledge Base Information (also known as Solutions) User Documentation Current open support cases Ability to create a new support case (for technical support or repair and return) Training Webcast

Email addresses for ARRIS products will be provided with your account at Ask ARRIS. You can also email: [email protected] for technical support.

Technical Training For more information about our Global Knowledge Services Department and the programs we offer, e-mail us at: [email protected]

vi

TM 1513436 Rev. A

Table of Contents Introduction ................................................................................................2 1.1

Intended Audience .............................................................................................................. 2

1.2

What’s New in EMS Version 8.09.02 ................................................................................ 2

1.2.1

First-time support for Node Modules ................................................................................. 2

1.2.2

Enhancements or Resolved Issues ...................................................................................... 2

1.3

Structure of This Guide....................................................................................................... 3

1.4

Conventions Used in This Guide ........................................................................................ 3

1.5

Related Documentation....................................................................................................... 4

Introducing Opti-Trace Element Management Software ......................5 2.1

What is Opti-Trace EMS?................................................................................................... 5

2.2

EMS High Level Features and Functions ........................................................................... 5

2.3

Comparing EMS, CMS, and OTS....................................................................................... 6

Installing the Element Management Software ........................................7 3.1

EMS Availability ................................................................................................................ 7

3.2

Minimum System Requirements......................................................................................... 7

3.2.1

PCs Equipped with a 10/100Base-T Network Interface Card............................................. 7

3.3

Network Requirements ....................................................................................................... 8

3.4

Software Version Compatibility ......................................................................................... 8

3.5

Determining the Installed Version of EMS......................................................................... 8

3.6

Determining the Installed Version of MIBs ........................................................................ 8

3.7

Preparing for EMS Installation ........................................................................................... 9

3.7.1

Pre-Installation Requirements Checklist ............................................................................. 9

3.7.2

Order of Installation ............................................................................................................ 9

3.7.3

Installing EMS Without Installing OTS ............................................................................. 9

3.8

Downloading EMS ............................................................................................................. 9

3.9

Installing EMS .................................................................................................................. 10

3.9.1

Installing the NI3030x Network Interface Module ........................................................... 10

3.10

Installing Opti-Trace EMS................................................................................................ 11

3.11

Uninstalling EMS ............................................................................................................. 16

3.11.1

Uninstalling EMS Downloaded from the Web ................................................................. 16

3.11.2

What Files are Removed During an Uninstall? ................................................................ 17

3.11.3

What Happens to the .dll Files During an Uninstall?........................................................ 17

3.11.4

Failure to Update MIB Files ............................................................................................. 18

3.12

Upgrading the Firmware on the CX / NI .......................................................................... 18

3.13

Representative Modules .................................................................................................... 20

vii

EMS Graphical User Interface ...............................................................21 4.1

Introduction to the EMS GUI ............................................................................................21

4.1.1

EMS Main Window Panes (without admitted networks) ..................................................22

4.2

EMS Main Window (configured-networks admitted).......................................................23

4.2.1

Additional GUI Features ...................................................................................................23

4.3

Menu Bar: Main Menu and Submenus .............................................................................25

4.3.1

Descriptions of EMS Main Menu and Submenu Items .....................................................31

4.3.2

Standard Editing Toolbar ..................................................................................................41

4.3.3

About Icon ........................................................................................................................41

4.3.4

Refresh Icon ......................................................................................................................41

4.3.5

Abort Icon .........................................................................................................................42

4.3.6

Communication Window Icon ..........................................................................................42

4.3.7

Alarms Summary Bar........................................................................................................42

4.3.8

Network Summary Alarm Icon .........................................................................................44

4.3.9

Start/Stop Polling Button ..................................................................................................45

4.3.10

Topology Tree and Device List Panes ..............................................................................45

4.3.11

Topology Tree Icons .........................................................................................................46

4.3.12

Color-Coded Icon Definitions ...........................................................................................48

4.3.13

Device List Pane ...............................................................................................................48

4.3.14

Device List Table Column Headings ................................................................................49

4.4

Properties Command .........................................................................................................50

Basic EMS Operations.............................................................................53

viii

5.1

Initial Launch of EMS.......................................................................................................53

5.2

Creating Management Zones ............................................................................................53

5.2.1

Topology Tree Zones ........................................................................................................54

5.2.2

Adding a Management Zone .............................................................................................54

5.2.3

Naming/Renaming a Management Zone...........................................................................55

5.2.4

Deleting a Management Zone ...........................................................................................55

5.3

Adding a Device: Establishing Management Zone NI3030x IP Connections ..................56

5.3.1

Deleting a Device ..............................................................................................................57

5.4

Polling NI3030x and Associated Fiber Clusters ...............................................................57

5.5

Managing Digital Transport Streams ................................................................................58

5.6

Provisioning and Managing Fast Ethernet Customer Connections ...................................60

5.6.1

Adding a New Customer Connection................................................................................61

5.6.2

Deleting a Customer Connection ......................................................................................61

5.7

Launching the OTS Application .......................................................................................62

5.7.1

Launching OTS From the NI or CX in the Topology Pane ..............................................62

5.8

Configuring Users to Receive Email for Trap Alarms ......................................................63

5.9

Entering a Recipient’s E-mail Address .............................................................................64

TM 1513436 Rev. A

5.10

Deleting a Recipient ......................................................................................................... 64

5.11

Editing an E-Mail Recipient ............................................................................................. 65

5.12

Configuring the Sender ..................................................................................................... 65

5.13

Configuring E-mail Statistics............................................................................................ 65

5.14

Accessing Detailed Network Element Configuration and Alarm Information ................. 66

5.15

Clearing Alarm History for Nodes, NI30xx, and Shelf .................................................... 66

5.16

Setting Up Trap Receiver/Host List .................................................................................. 67

5.16.1

Adding/Deleting Device for Receiving Traps .................................................................. 68

5.17

Viewing/Saving Trap Logs to File .................................................................................... 68

5.18

Updating the Fiber Node Firmware .................................................................................. 69

5.19

Configuring General Options............................................................................................ 70

5.20

Notification: Configuring for Alerts and Sounds .............................................................. 70

5.21

Saving a Configuration (Topology) .................................................................................. 71

5.22

Opening a Saved Configuration ........................................................................................ 73

5.23

Deleting a Network Configuration.................................................................................... 74

5.24

Saving a Network Configuration ...................................................................................... 75

Configuring the NI3030x Network Interface Module ..........................77 6.1

NI3030x Network Interface Module Description ............................................................. 77

6.2

Hardware and Software Installation Requirements........................................................... 77

6.3

Configuring the NI3030x Using the CMS User Setup Tab .............................................. 78

6.3.1

Changing the IP Address on the NI3030x Network Interface Module ............................. 80

6.3.2

NI3030x Network Interface Module--SNMP Agent......................................................... 81

6.3.3

Configuring Optical Port Laser Settings ........................................................................... 81

6.3.4

Configuring Clock Reference and Shelf Monitoring ........................................................ 81

6.3.5

Configuring NIF Topology Resync and Reboot and FPGA Device ................................. 81

6.4

Configuring a Device Password on the NI Module .......................................................... 81

6.5

Configuring the NI3030x Using the Ethernet Tab ............................................................ 84

6.5.1

Viewing Status and Packet Count ..................................................................................... 84

6.5.2

Setting Loop Back Mode .................................................................................................. 84

6.6

Configuring the NI3030x Using the Status Tab................................................................ 84

6.6.1

Resetting Optical Status for Daughter Board and FPGA .................................................. 85

6.6.2

Viewing NI3030x Network Interface Module Status ....................................................... 86

6.7

Configuring the NI3030x Interface Using the Alarms Tab .............................................. 87

6.7.1

Viewing Service Affecting and Non-Service Affecting Alarms ....................................... 87

6.7.2

Configuring RF and Backup Power Alarms, Clearing Alarm History.............................. 88

Navigating to OTS and Modules ............................................................89 7.1

Navigating to the OTS Shelf View from EMS ................................................................. 89

ix

7.2

Opening an OTS Module User Interface...........................................................................90

7.3

Opening a Node Digital Transmitter from OTS ................................................................91

Appendix A Color-coded Module Icons and Definitions ...........................................94 A.1

EMS Icons .........................................................................................................................94

A.2

Device Icons......................................................................................................................95

A.3

Generic System Icons........................................................................................................96

Appendix B EMS Warning and Error Messages .......................................................97 Appendix C Resource MIB Files ................................................................................102 C.1

MIB Files ........................................................................................................................102

C.2

ARRIS MIB Files ...........................................................................................................102

Appendix D Version History ......................................................................................104 D.1

Version History for EMS, OTS, and CMS......................................................................104

Abbreviations, Acronyms and Glossary ......................................................................105

x

TM 1513436 Rev. A

List of Figures Figure 3-1

EMS Version v08.09.02...................................................................................................... 8

Figure 3-2

Add or Remove Programs Window - Uninstall for Web Download ................................ 17

Figure 3-3

Uninstall Alert Message.................................................................................................... 17

Figure 3-4

CX/NI Software Update Tool ........................................................................................... 19

Figure 4-1

Basic EMS Main Window ................................................................................................ 21

Figure 4-2

Expanded EMS Window Showing All Available Panes................................................... 22

Figure 4-3

Example of a Configured EMS Main Window ................................................................. 23

Figure 4-4

EMS GUI Features ........................................................................................................... 24

Figure 4-5

EMS Main Menus and Submenus..................................................................................... 25

Figure 4-6

About Opti-Trace EMS Window ...................................................................................... 41

Figure 4-7

Communication Window .................................................................................................. 42

Figure 4-8

EMS Alarm Summary Icons ............................................................................................. 42

Figure 4-9

Properties Windows .......................................................................................................... 43

Figure 4-10

Device List Pane Showing Clusters .................................................................................. 44

Figure 4-11

Topology Tree and Device List ........................................................................................ 46

Figure 4-12

Device List/Cluster Pane .................................................................................................. 48

Figure 4-13

Zone Devices Display ....................................................................................................... 49

Figure 4-14

Chassis/CX300x Display .................................................................................................. 49

Figure 4-15

NI3030x/Device-Cluster Pane .......................................................................................... 50

Figure 4-16

Digital Transceiver in the Connected Cluster ................................................................... 50

Figure 4-17

NI3030x/DR3xxx Receiver Details .................................................................................. 51

Figure 4-18

NI3030x Properties ........................................................................................................... 51

Figure 4-19

NI Properties Window ...................................................................................................... 52

Figure 5-1

Initial Launch Window for EMS ...................................................................................... 53

Figure 5-2

Geographically Located Zones ......................................................................................... 54

Figure 5-3

Topology Tree Showing Zones......................................................................................... 54

Figure 5-4

Zone Deletion Message .................................................................................................... 56

Figure 5-5

Add Device Window ........................................................................................................ 56

Figure 5-6

Device Deletion Message ................................................................................................. 57

Figure 5-7

Polling Results for NI3030x Module ................................................................................ 58

Figure 5-8

Preset System Legacy Mode Properties ............................................................................ 59

Figure 5-9

Setting System Legacy Mode ........................................................................................... 60

xi

Figure 5-10

Connection Management Window ....................................................................................61

Figure 5-11

Save EMS Connections Message ......................................................................................61

Figure 5-12

Delete Connections Message ............................................................................................62

Figure 5-13

OTS Shelf View ................................................................................................................63

Figure 5-14

Email Configuration Window ...........................................................................................64

Figure 5-15

Delete Recipient Message .................................................................................................65

Figure 5-16

Failed E-mails ...................................................................................................................66

Figure 5-17

Trap Receiver List .............................................................................................................67

Figure 5-18

Trap Log............................................................................................................................68

Figure 5-19

Trap Log Cleared ..............................................................................................................69

Figure 5-20

Fiber Node Software Update Window ..............................................................................69

Figure 5-21

General Options ................................................................................................................70

Figure 5-22

Alerts & Sounds Box ........................................................................................................71

Figure 5-23

File > Save Configuration As ............................................................................................72

Figure 5-24

File > Save Network Configuration ..................................................................................75

Figure 6-1

CMS Serial Connection from PC to PS3xxx Power Supply .............................................78

Figure 6-2

Communications Confirmed via Ping Test .......................................................................80

Figure 6-3

NI3030x User Setup Tab...................................................................................................80

Figure 6-4

Password Login for CX and NI .........................................................................................82

Figure 6-5

Device Password List Window .........................................................................................82

Figure 6-6

New Password and Access ................................................................................................83

Figure 6-7

NI3030x Ethernet Tab.......................................................................................................84

Figure 6-8

Future Loop Back Mode Selections ..................................................................................84

Figure 6-9

Status Tab Interface for NI3030E .....................................................................................85

Figure 6-10

Alarms Tab for NI3000 and NI3030E...............................................................................87

Figure 6-11

Alarm Tab Parameters ......................................................................................................88

Figure 7-1

Navigating to OTS Shelf View From Device Pull-down ..................................................89

Figure 7-2

Navigating to OTS Shelf View from Shelf Summary Alarm Icon....................................89

Figure 7-3

OTS Shelf View Default Opening ....................................................................................90

Figure 7-4

DR3450 Digital Receiver Interface from OTS Shelf View...............................................90

Figure 7-5

Opening a Node-based DTxxxx Interface from OTS Shelf View.....................................91

Figure 7-6

Viewing a Node-based DT4250N Interface from OTS Shelf View ..................................91

Figure 7-7

Viewing Components in a Node Lid .................................................................................92

xii

TM 1513436 Rev. A

Figure 7-8

OTS NM4002 Node Monitor Interface for an NC2000, NC4000, or VHub .................... 92

Figure 7-9

Slot 2 PS3004D User Interface Options ........................................................................... 93

xiii

Opti-Trace EMS v8.09.02 Installation and User Guide

List of Tables Table 2-1

Comparison of EMS, OTS, and CMS .................................................................................6

Table 3-1

Minimum System Requirements .........................................................................................7

Table 3-2

Example Modules .............................................................................................................20

Table 4-1

CX300x Actions Menu .....................................................................................................28

Table 4-2

NI3030x Actions Menu .....................................................................................................29

Table 4-3

Main Menu/Submenu Commands and Descriptions .........................................................31

Table 4-4

Common Topology Tree Icons .........................................................................................46

Table 4-5

Color-Coded Icons and Definitions...................................................................................48

Table 6-1

NI3030x Information Parameters and System Up Time ...................................................86

Table 6-2

Service Affecting and Non-Service Affecting Alarms ......................................................87

Table 7-1

EMS Common Messages ..................................................................................................97

Table 7-2

CX and NI Module Specific Messages .............................................................................99

Table 7-3

Communications Module (CX300x) Messages ..............................................................100

Table 7-4

NI Module (NI3xxx) Messages .......................................................................................101

Table 7-5

Version History for EMS, OTS, and CMS......................................................................104

1

Introduction This Opti-Trace Element Management Software v8.09.02 Installation and User Guide,(document number TM-1513436), provides information about installing, configuring, and using Opti-Trace Element Management Software (EMS), and describes new features, functions, and resolved issues included in the version 8.09.02 release. EMS is used for remote establishment, viewing, configuration, management, and monitoring of entire connected cable networks. When used with the ARRIS Opti-Trace Shelf (OTS) software, multiple CH3000 chassis-based modules, connected nodes, VHubs, and node/VHub-based modules can also be viewed, configured, and managed.

1.1

Intended Audience This guide is intended for Head-end, Hub, and Node Technicians and Network Monitoring Supervisors or Administrators who are responsible for installing, configuring, and using Opti-Trace EMS.

1.2

What’s New in EMS Version 8.09.02 This section describes the enhancements and additions to EMS software since the last official release of EMS version 8.08.09; Opti-Trace Release 25, January 2019.

1.2.1

First-time support for Node Modules

1.2.2

Enhancements or Resolved Issues

 



FA4514-03, FA4517-03, FA4521-03, FA4523-03 single slot EDFAs (future products) FA4520E-03, FA4520F-03, FA4520H-03 single slot EDFAs (future products)

Resolved an issue with the trap forwarding feature that caused EMS to lock up after several hours of operation [Resolved Issue #11360/CTR1206].

EMS users who wish to use the CH3000 “Shelf View” option (which is available from the EMS toolbar) must also have Opti-Trace OTS installed. Refer to the latest Opti-Trace Release 26 OTS release version 8.12.03 Software Release Notes to learn about new features and enhancements contained in that release. It is recommended that EMS v8.09.02 only be used in conjunction with OTS version 8.12.03.

2

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide 1.3

Structure of This Guide The following table summarizes the organization of this guide. Chapter

Summary

Chapter 2: Introducing Opti-Trace Element Management Software

Introduces users to the EMS application by describing its major features and functions.

Chapter 3: Installing the Element Management Software

Gives the system and PC requirements and the procedures for installing and uninstalling EMS.

Chapter 4: EMS Graphical User Interface

Provides descriptions of the EMS GUI menus and tools and the functions associated with the GUI icons.

Chapter 5: Basic EMS Operations

Discusses the most common operations that a network administrator and/or operator uses to configure, monitor, and manage the installed modules in a shelf or node.

Chapter 6: Configuring NI3030x Network Interface Module

Defines and illustrates the four major interface tabs: Status, Alarms, User Setup and Module Info that are used to access crucial module information.

Chapter 7: Navigating to OTS and Modules

Instructs and illustrates how to open OTS from EMS and navigate to installed chassis and node module user interfaces.

Appendix A: Color-coded Module Icons and Definitions

Lists and defines in tabular form the EMS color-coded icons.

Appendix B: EMS Warning and Error Messages

Lists in tabular form the system error messages and causes, including CX/NI messages.

Appendix C: Resource MIB Files

Presents an overview of the EMS/OTS MIB files.

Appendix D: Version History

Gives the Version and Dates for EMS, OTS, CMS and MIBs.

Acronyms and Glossary

Defines commonly used terms.

1.4

Conventions Used in This Guide The following symbols represent the conventions used in this guide. Symbol

Description WARNING! This symbol is used to identify conditions or actions that could seriously injure personnel; for example, an electrical shock hazard. CAUTION! This symbol is used to identify situations that present minor hazards that can interfere with or threaten equipment or system performance. This symbol identifies important points in the text.

3

1.5

Related Documentation The following table lists both the software and hardware guides that are associated with this guide. Related Documentation

TM Number

Opti-Trace CMS – Craft Management Software Installation and Configuration Guide, version 8.12.15

1513438

Opti-Trace OTS – Shelf Management Software Installation and Configuration Guide, version 8.12.03

1513437

Any CH3000, NC2000, NC4000, or VHub node or chassis module installation or applications deployment guide

87-xxxxx 151xxxx

Refer to http://www.arris.com/accesstechnologies for various deployment and applications guides.

4

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide

Introducing Opti-Trace Element Management Software Chapter 2 provides an overview of the ARRIS Opti-Trace Element Management Software (EMS). TM

This guide is updated to account for version 8.09.02 of Opti-Trace EMS features and resolved issues. Refer to the Chapter 1, page 2, for a description of the new features.

2.1

What is Opti-Trace EMS? Opti-Trace Element Management Software (EMS) is a Windows-based software application that allows for the local or remote monitoring and management of ARRIS modules installed in a CH3000 Universal Chassis and most connected ARRIS optical nodes and VHubs. On a larger scale, Opti-Trace EMS also provides a global/enterprise network view of multiple CH3000 chassis, and their respective connections to NC2000, NC4000, VHub, UVHub, OM4120, and OM6000 nodes. EMS communicates with the CH3000 chassis via the installed CX3002 series Communications Module or NI3030x Management Module using SNMPv1 (Simple Network Management Protocol version 1) commands. EMS can also communicate with connected NC2000, NC4000, VHub, UVHub, OM4120, and OM6000 nodes components through a DR3xxx Digital Receiver which is installed in the CH3000 chassis and DT4xxx Digital Transmitter/Transceiver installed in the node or VHub. This feature requires that OptiTrace Shelf Management Software (OTS) also be installed in parallel with EMS. EMS uses a large offering of graphical user interfaces (GUIs) to: •

Create and display a hierarchy (topological view) of connected chassis(s) and nodes within the network(s)

•

Drill down to monitor installed modules and events within the chassis and nodes and VHubs

•

Configure/manage certain parameters and events within the modules

•

Set and monitor alarms

•

Troubleshoot the system

ARRIS Opti-Trace EMS is compatible with SNMP-based industry standard Network Management Software (NMS).

2.2

EMS High Level Features and Functions EMS simplifies remote configuration and management of ARRIS’ optical transport platforms as follows: •

Supports the active configuration and management of digital transport streams from fiber clusters (nodes and VHubs) connected to NI3030x Network Interface or DRxxx Digital Receiver modules installed within a CH3000 chassis.

•

Through the NI3030x, EMS supports the configuration and management of 16 Fast Ethernet connections over the ARRIS Integrated Digital Transport System. (This action requires the activation of forward optical links to all associated NI3030x clusters to establish two-way communications channels.)

5

•

Allows for the direct launch of the OTS (Opti-Trace Shelf) software to monitor and control modules that reside in the same chassis where the NI3030x is installed (shelf view). This provides a unified element management and service provisioning solution when both RF and Fast Ethernet services coexist in the same optical platform.

•

Presents a topology (hierarchical) view of a number of CH3000 chassis (s) and their respective NI3030x networks (digital, fiber node, digital transceivers, and OE1110 access devices) in associated clusters.

•

Sends emails to designated users alerting them of trap alarms.

•

Configures up to 16 SNMP hosts (managers) as trap destinations.

•

Performs firmware upgrades of Digital Transmitters and OE4130s associated with the NI3030x using the Software Update Tool accessed from the EMS main menu > Tools.

•

Selects the resolution for an A-to-D conversion of RF legacy services. EMS v6.01.29 and later provide additional features not found in earlier releases. These added capabilities require that embedded software in the NI3030x Network Interface module be upgraded to version 3.26 or higher. To monitor OM6000 nodes in Opti-Trace Release 23, the NI3030 must be updated to firmware version 7.55 or later. Please refer to Opti-Trace documentation for procedures to determine the version of software resident in the NI3030x module, or contact ARRIS Technical Support if you need help with this procedure. Check the ARRIS software download site for the latest available firmware versions for all products.

2.3

Comparing EMS, CMS, and OTS Table 2-1 compares the overall differences between EMS, OTS, and CMS.

Table 2-1

Comparison of EMS, OTS, and CMS

Opti-Trace Element Management Software (EMS)

6

Opti-Trace Shelf Management Software (OTS)

Craft Management Software (CMS)

Provides a global/enterprise network view of multiple CH3000 chassis and NC2000, NC4000, VHub/UVHub, and OM4120/OM6000 nodes (i.e. multiple IP addresses).

Provides a shelf view of a single CH3000 chassis, including installed modules and module alarm status

Provides a shelf view of a CH3000 chassis and access to installed modules

CH3000 shelf view: monitor and configure shelf modules, to include modules installed in NC2000, NC4000, VHub/UVHub, and OM4120/OM6000 nodes. (EMS functionality requires that OTS also be installed.)

Monitor and configure shelf modules, to include modules installed in NC2000, NC4000, VHub/UVHub, and OM4120/OM6000 nodes. Monitoring of DT6250 Digital Transmitters within certain HLN nodes is also supported.

Monitor and configure shelf modules, to include modules installed in NC2000, NC4000, VHub/UVHub, and OM4120/OM6000 nodes. Monitoring of DT6250 Digital Transmitters within certain HLN nodes is also supported.

Local or remote connection via SNMP Ethernet LAN to connect to CH3000 CX or NI IP Address

Local or remote connection via SNMP Ethernet LAN to connect to CH3000 CX or NI IP Address. Access through a web browser is also supported.

Local connection only using an RS232 craft/serial port from PC to shelf power supply

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide

Installing the Element Management Software Chapter 3 gives information about the Element Management Software (EMS) availability, its system and network requirements, and a description of each EMS installation process. Information on uninstalling EMS as well as upgrading the CX and NI firmware is also provided.

3.1

EMS Availability The EMS management application is available as a download from the ARRIS website. When downloading EMS from the Web, two passwords are needed: 1) a password to access the private customer site on the ARRIS download website www.arris.com/support => software and 2) a separate password to install EMS onto your system. If you do not have an ARRIS software/firmware download account, contact [email protected] For details concerning the most recent versions of CMS or OTS, refer to the Opti-Trace CMS Installation and User Guide (TM 1513438) or the Opti-Trace OTS Installation and User Guide (TM 1513437).

3.2

Minimum System Requirements Table 3-1 notes the minimum system requirements for installing EMS on your computer.

Table 3-1 System

3.2.1

Minimum System Requirements Requirement

Operating System

Windows 7, Windows 8, Windows 10

Processor

Intel Quad Core or better

Computer Equipment

Mouse, keyboard, and monitor

Memory

4 GBytes of RAM (minimum)

Available Disk Space

20 MB of hard disk space

Network Interface

10/100BASE-T with auto-negotiation (for 10Mbps operation only)

PCs Equipped with a 10/100Base-T Network Interface Card In PCs that are equipped with a 10/100Base-T Ethernet Network Interface Card (NIC), the PC NIC may be pre-configured for default operation at 100Base-T only. If this is the case, and the computer is going to be used for direct communications with a CX or NI management module via a CAT5 cable, the PC NIC must be re-configured for 10Base-T (10 Mbps) operation in order to work. EMS network connectivity requires 10Base-T (10 Mbps Ethernet) connectivity. If the PC Network Interface is not reconfigured for 10 Mbps 10Base-T operation, communication with the CX or NI management module will not be not possible.

7

3.3

Network Requirements EMS requires an SNMP network connection. Typically, standard LAN/WAN and internet connections are sufficient. Before installing EMS on your computer, make sure that the PC is configured for IP (Internet Protocol) communications. Verify this even though Windows XP, Vista, Windows 7, Windows 8, or Windows 10 automatically configure your computer for IP communications. For using EMS, you need:

3.4

•

10Base-T 10 Mbps Ethernet connection

•

Management access to the managed IP network on which the CX3001/CX3002 Communications or NI3030x Network Management modules (within the CH3000 chassis) reside.

Software Version Compatibility If you previously upgraded to and were using EMS v8.08.09, the firmware your CX3002 and NI3030 should be upgraded to: 

CX3002: SysRel v1.67 Firmware v5.42



NI3030: SysRel v1.68 Firmware v7.58

There is no additional CX3002 or NI3030 firmware upgrade needed for Release 26. If necessary, contact ARRIS Technical Support at [email protected] to determine if an upgrade is necessary. The Firmware Upgrade procedure is given in section 3.11 of this manual.

3.5

Determining the Installed Version of EMS To determine the installed version of EMS, open EMS and from the menu bar, click Help > About OptiTrace EMS.... The About Opti-Trace EMS window (Figure 3-1) appears displaying the EMS version.

Figure 3-1

3.6

EMS Version v08.09.02

Determining the Installed Version of MIBs The version of each MIB file appears directly below the Copyright (see Figure 3-1). EMS version 8.09.02 includes:

8

•

EMS System3000 MIB Ver.1.65

•

EMS NifMgmt MIB Ver. 1.24c

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide 3.7

Preparing for EMS Installation The following checklist gives some installation prerequisites.

3.7.1

Pre-Installation Requirements Checklist Before installing EMS on your computer, make sure that the following checklist items are complied with:

Pre-Install Item Checklist

Installation Requirements

Verify that you have administrator privileges to the computer on which the software is to be installed. Close all programs including email prior to before performing an install. In order to enable the Shelf View, install and configure Opti-Trace OTS on the PC prior to installing EMS. Refer to the OTS Installation and User Guide (TM# 1513437)

There is no need to uninstall an older installed version of EMS. The existing version will be overwritten during the installation of a newer version. This is also applicable to the other Opti-Trace products: CMS and OTS. However, it is not possible to downgrade EMS (installing an older version over an already installed new version) as the executables/mib files will now be overwritten with the older versions.

3.7.2

Order of Installation If you are installing more than one Opti-Trace application (CMS/OTS/EMS) at the same time, the order of installation does not matter. Each Opti-Trace application has individual installers that install all of the required files for running that particular software.

3.7.3

Installing EMS Without Installing OTS You may install EMS without installing OTS, however, if you try to perform a Shelf View operation from EMS without having OTS installed, you will get a pop-up error message saying “Unable to launch the Opti-Trace Shelf application. OTShelf.exe file not found.” Other than this error message, EMS operates without having OTS installed and launched, however the Shelf View will not be available.

3.8

Downloading EMS The following section describes the procedure for installing Opti-Trace EMS by using a web download process. Opti-Trace EMS is no longer available on a Compact Disk (CD). The CMS application is available as an executable file downloadable from www.ARRIS.com/support You must have a membership to be able to access and download the file. If you do not have a membership:

9

1.

Go to www.ARRIS.com/support

2.

Scroll down to “MSO and Telco Tech Support” area and click on the “Membership Registration User Guide” button

3.

Download and/or read the “ARRIS Registration User Guide” for complete instructions.

If you do have a membership ID and password, go to www.ARRIS.com/support, scroll down and select the “Software” button and log in with your membership ID and password.

3.9

Installing EMS Installing Opti-Trace CMS, OTS, or EMS requires a password that is separate and different from your ARRIS.com account log on password. Please contact [email protected] for the respective password for your Opti-Trace software product. When starting the installation process, the Install Password screen will come up.

If you have any questions regarding the download process for ARRIS software, please contact ARRIS Technical Support at www.arris.com/Support by scrolling down the page and clicking on the Ask.ARRIS.com button.

3.9.1

Installing the NI3030x Network Interface Module To manage the digital transport streams that are part of the ARRIS Integrated Digital Transport System, you must first install the NI3030x Network Interface Module into the CH3000 Chassis and perform the following steps: 1.

Configure the NI3030x IP network parameters to support communications over a particular IP network.

2.

Configure SNMP parameters to enable management access from any SNMP-based third-party platform or through either the EMS or OTS applications. Installing more than one management module (NI3030x and/or CX300x modules) per CH3000 chassis is not recommended. This type of installation can result in unreliable monitoring of active modules in that chassis. However, it is still possible to have multiple NI3030x modules in a chassis if that chassis is dedicated exclusively to the provisioning and managing of Ethernet services. Each NI3030x module in the chassis will reliably monitor the status of Fast Ethernet connections and of devices in associated fiber clusters (digital receivers, fiber nodes, digital transceivers, and OE1110 Ethernet Access Devices).

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TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide For these purposes, do not use individual NI3030x modules to manage other active modules installed in the same chassis. The RJ-45 management port in the NI3030x supports only 10Base-T communications. The PC NIC card must be configured to support 10Base-T or 10/100 autonegotiation. The target system must support a 10Base-T Ethernet connection and must be configured for IP communications. In addition, it must have management access to the managed IP network on which the NI3030x management modules reside. In PCs that are equipped with a 10/100Base-T Ethernet Network Interface Card (NIC), the NIC may already be configured for default operation at 100Base-T only. If this is the case, and if the computer is being used for direct communications with a management module via a crossover CAT5 cable, the NIC must be re-configured for 10Base-T operation. If the NIC is not reconfigured for 10 Mbps 10Base-T operation, communication with the management module will not be not possible.

3.10

Installing Opti-Trace EMS The process takes approximately 5 – 10 minutes, depending on your download speed. There is no need to uninstall an older version of EMS. The existing version will be overwritten. This is also applicable to the other Opti-Trace products: CMS and OTS. If you want to install a New version onto an Older version, the install dialog will not prompt for “Repair” or “Remove.” If you attempt to install on to the same version (for example, if you try to install EMS 6.00.01 onto 6.00.01), the install dialog will display prompting you to “Repair” or Remove.” To install EMS, follow these steps: a)

With your browser open, navigate to the folder/file location to where the Opti-Trace EMS v8.08.09 executable file was downloaded.

b) Double-click on the Opti-Trace EMS v8.09.02 . The Install Password screen will come up and on providing the respective password, the Preparing to Install screen opens, showing the extraction progress.

11

c)

The ARRIS Opti-Trace EMS InstallShield Wizard opens. Click Next to continue.

d) The ARRIS EMS Software License Agreement opens. You must click “I accept the terms of the license agreement” and Next to continue.

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Opti-Trace EMS v8.09.02 Installation and User Guide

e)

The Setup Type screen opens. Click Complete or Custom to continue. ARRIS recommends installing using the Complete option, which is default checked. Click Next to continue.

13

f)

The Ready to Install or Modify the Program screen opens. Click Install to go to the next screen.

g) The Installing ARRIS Opti-Trace EMS status/progress bar screen opens. Click Next when the status (installation) bar is completely green,

14

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide h) When the installation is complete, the InstallShield Wizard Completed screen shows. Click Finish to close the InstallShield Wizard.

i)

After EMS installation has completed, use the Start menu or the EMS desktop short-cut Icon to launch EMS.

j)

The Opti-Trace EMS main user interface opens. To confirm the installation, go to the Help pulldown menu, and select About Opti-Trace EMS.

15

k) Confirm installation of Opti-Trace EMS v8.09.02.

l)

3.11

Click the OK button when it is confirmed that Version 8.09.02 is installed.

Uninstalling EMS Deleting the EMS shortcut from your desktop does not uninstall the application; it only removes the icon. If you want to uninstall the program, use method 1 below. METHOD 1 Use the standard Uninstall a Program function from the Windows Control Panel. This is the only way to uninstall Opti-Trace applications that have been downloaded from the Web.

3.11.1

Uninstalling EMS Downloaded from the Web This is the only way to uninstall Opti-Trace applications that have been downloaded from the Web.

Use the standard Programs > Uninstall a Program function in the Control Panel of the Windows Start menu to uninstall EMS (or any other Opti-Trace application) that has been downloaded from the Web. 1.

Go to Start > Settings > Control Panel and select and double-click Programs >. The Programs and Features/Uninstall/Change a program window opens (Figure 3-2).

2.

From the Programs and Features window, scroll to and select ARRIS Opti-Trace EMS (Figure 3-2). The ARRIS Opti-Trace EMS application is highlighted.

16

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide Figure 3-2

3.

Add or Remove Programs Window - Uninstall for Web Download

Select Uninstall. Before beginning the uninstall process, an alert message (Figure 3-3) appears asking you if you want to remove EMS from your computer.

Figure 3-3

4.

Uninstall Alert Message

Select Yes and the uninstall process begins and removes the application from your system. The Opti-Trace, Gathering Information window briefly appears, and then closes upon completion of the uninstall.

3.11.2

What Files are Removed During an Uninstall? The application (.exe file) and all other files that have not been modified except the MIB and most dll files are removed during an uninstall. An OTS or EMS uninstall may leave MIB files because they are shared between these two programs. Generally, un-installation will remove the MIB files if they have not been modified. In addition, the OTS uninstaller will remove its associated 3rusnmp.dll file.

3.11.3

What Happens to the .dll Files During an Uninstall? Most .dll files that were installed (or updated) in the Windows system directory and subdirectories will not be uninstalled. The exceptions are two files (dartsnmp2.dll and dartsock.dll, included with OTS for SNMP and Winsock controls), and they will be removed during an OTS uninstall unless they have also been registered by Windows for use with another application. In addition, the 3rusnmp.dll file included with OTS and installed in the same location as its .exe file will be removed during an uninstall.

17

3.11.4

Failure to Update MIB Files There are three possible scenarios in which the MIB files may not be updated during an installation: •

The MIB may be in use by some other application (for example, OTS or another instance/old version of EMS).

•

The file timestamp on the MIB already installed on the system is later than the version included with the installation program.

•

The MIB file already installed on the system might be registered as a shared file (by another application), in which case the installer is not permitted to replace it.

Except for the above three scenarios, the EMS installer should be able to update the MIB files. WORKAROUND If the OTS installer is prevented from updating the MIB files: •

Manually delete the existing MIB files from the system and

•

Perform a reinstall.

For the web-based version, re-run the downloaded installation program and select the Repair option from the installation menu.

3.12

Upgrading the Firmware on the CX / NI You can perform firmware upgrades on any active CX300x or NI3030x module residing in a CH3000 using either EMS or OTS. However, only OTS can update the web files that follow as part of the firmware upgrade. Use CMS to upgrade all other modules. Use OTS or EMS to upgrade firmware. Firmware upgrades for the CX or NI cannot be performed using CMS. OTS will service more than one CX300x in a chassis, however there should only be one active CX300x in a chassis. There can be more than one NI3030x module in a chassis. ARRIS recommends NOT installing more than one CX300x in one CH3000 chassis. See TM 87-10439 CX3002 Quick Start Guide for more information. Always refer to the module’s respective Installation/Activation User Guide (Technical Manual or Technical Note) to comprehend the CX300x or NI30xx required minimum firmware version supporting the module. REQUIREMENTS •

PC running Windows 7, Windows 8, or Windows 10 operating system.

•

PC must have IP network access to the CX300x or NI3030x to be upgraded.

•

Opti-Trace EMS (v7.09.11 or higher) must be installed prior to using this tool. Note that OTS v7.19.17 or higher should be installed also.

To perform a firmware upgrade: 1.

18

Go to ARRIS.com/support => software and download the firmware of interest. You must have an ARRIS software download account to enter the site and download.

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide 2.

If you do not have an ARRIS software download account, contact [email protected]

3.

If you do not find the required firmware or software, contact [email protected] and request the software/firmware be made available on the download site.

4.

Follow the download instructions that accompany the firmware download.

5.

Unzip the file and copy the supplied the text and binary files into a temporary directory on your PC. The required files are Firmware Update files specific to the new version; for example, the files for a CX/NI update could be: CX_4_29.NXE or NI_6_28.nxe and ControllerVersion.txt

6.

Start EMS and wait for it to initialize.

7.

From the EMS main menu, select Tools > Software Update Tool... The CX/NI Software Update Tool window will appear (Figure 3-4).

Figure 3-4

CX/NI Software Update Tool

8.

Follow the instructions given at the bottom of the CX/NI Software Update Tool window for a successful software upgrade or continue from step 6.

9.

Click on Browse... and browse to the desired Controller File.

19

Use the NI controller file if you are upgrading both the CX and NI software together because the NI file has an updated controller version. The CX controller file may contain an older NI controller. You need to unzip both the NI and CX files in the same directory.

10. Click on the Get File Info button. 11. Enter the SNMP Password and Device IP address, and then click the Get Info button. Verify that the Device Name, Device Serial Number (SN), and Version are as expected. The Initiate Update and Reboot Device buttons become available. The SNMP Password should be the same as the password used to log into the CX or NI modules.

12. Click Initiate Update and wait for the tftp (Trivial File Transfer Protocol) to complete. If the tftp fails, it is usually due to the firewall on the PC or in the network. 13. When the tftp completes successfully, click the Reboot Device button and wait for the new firmware to become active. The progress of the download will appear in the Status Log. 14. Upon completion, verify that the Device Version is as expected. If you need to upgrade another CX or NI, start from step 7.

3.13

Representative Modules Table 3-2 lists some of the types of modules along with their models that could be present in a CH3000 or optical node. This is not intended to be a comprehensive list of all modules supported by OTS and EMS.

Table 3-2

Example Modules

Representative Modules

20

Models

PS3xxx Power Supply

PS3005, PS3148

NI3030x Network Interface Module

NI3000, NI3030E, NI3030N

AT3xxx Analog Transmitters

AT3300 Series

DR 3xxx Digital Receiver

DR3000 Series

Optical Node/VHub/UVHub Platforms

NC2000, NC4000, NH/NH4000, OM4120, OM6000

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide

EMS Graphical User Interface Chapter 4 describes the EMS graphical user interface (GUI), and includes detailed information about the toolbars, the main menu and submenus, and the icons that display when you launch and use the application.

4.1

Introduction to the EMS GUI Opti-Trace EMS desktop shortcut icon:

Start EMS, either by double-clicking the Opti-Trace EMS shortcut icon or by going to Start > Programs > ARRIS Opti-Trace > Opti-Trace EMS. The EMS main window will display (Figure 4-1).

The EMS main window is divided into four distinct areas or panes (Figure 4-2): •

Topology Tree Pane

•

Device List Pane

•

Alarms/Trap List Pane

•

Snapshot View Pane

Figure 4-1

Basic EMS Main Window

21

4.1.1

EMS Main Window Panes (without admitted networks) A brief description of the main window panes is given below (Figure 4-2). Topology Tree Pane The Topology Tree pane is located on the left side of the EMS window. It displays all of the Zones and expands to show nodes, clusters, and modules associated with each Zone. A Zone is similar to the main directory of a file system that contains subdirectories. Zones are based on criteria such as geography/location or customer and on head-end locations. An Unnamed Zone is an “element” that has not been assigned a name or saved. More than one Zone (multiple zones) can be supported in EMS. Adding Zones facilitates the grouping of NI303x’s and associated device clusters. Zones do not have to be connected to each other. Device List Pane The Device List pane (or Device Table) lists all of the managed elements in EMS such as the modules or nodes or VHubs. A Device is any managed element (a managed element is any device that has been identified by EMS) with an IP address. Once a device is added, it is identified and appears in the Device List and in the Topology Tree. Alarms List Pane The Alarms List pane lists all of the recorded alarms or events (the trap system outputs an appropriate error message) as they are received. Snapshot View Pane The Snapshot View pane lists all of the changes that have occurred to an existing topology. The Topology Tree and the Device List are discussed in greater detail later in this chapter.

Figure 4-2

22

Expanded EMS Window Showing All Available Panes

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide

The Device List, the Alarms/Trap List, and the Snapshot View can all be ‘considered’ Tables.

4.2

EMS Main Window (configured-networks admitted) Figure 4-3 shows a typical view of a configured EMS main window. EMS uses the usual Windows GUI features such as maximize, minimize and close buttons as well as the usual menu, tool and status bars.

Figure 4-3

4.2.1

Example of a Configured EMS Main Window

Additional GUI Features Additional EMS GUI features are shown in Figure 4-4. •

Informational icons and buttons Placing the cursor over an icon or button displays text (tooltip) that identifies or describes the result of clicking the icon or button.

•

Clickable icons such as the NI/CX Summary Alarm or the Network Summary Alarm

23

Figure 4-4 shows that there is a critical alarm, indicated by red, on the NI3030x network interface module. •

Customizable foreground and background colors for the EMS window, accessible from the Options menu (Options > Customize... > Set Color)

•

Expandable/collapsible tree format (+/– signs) in the navigation or topology pane

Figure 4-4

24

EMS GUI Features

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide 4.3

Menu Bar: Main Menu and Submenus The Main Menu drop-down items differ depending on the type of node/device selected from the Topology Tree or from the Device List. Figure 4-5 gives some of the encountered menu variations. Where screens are not duplicated means that the menus are the same.

Figure 4-5

EMS Main Menus and Submenus

(a) Zone Level

(b) Shelf Level-Actions Menu

25

(c) Cluster Level

(d) Node Level

Actions Menu The Actions drop-down menu items vary depending upon the device selected and/or upon the access level of the user. See page 34 for the Actions Menu for a Super User. For example, right-clicking a node in the EMS topology tree or device list pane, displays the Actions menu items shown in (a). However, if you right-click a CX300x Communications Module, the Actions menu displays a different group of menu items, as shown in (b).

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TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide

(a) Node – Operator Access Level

(b) CX300x ‒ Operator Access Level

Right-click a node or module to bring up the Actions menu.

As another example, the Actions menu for a DS4004U (Optical Concentrator) shows the following menu items:

27

Table 4-1

CX300x Actions Menu

Menu

Description

Connect

Inactive.

Access Properties...

Displays the Access Properties window for the selected CX. This window allows you to set the poll interval between 1 and 65535 seconds, to set security (Access Level and Password), name the CX (CX Name). It also shows the slot number of the CX and displays Management Access information such as IP Address, Mask, and Gateway for the related node.

Shelf View... (Ctrl+I)

Launches Opti-Trace Shelf Management Software, OTS.

Trap Receiver List... (Ctrl+Shift+V)

Displays the Trap Receiver List window for the selected CX and is divided into three sections: CX Info, Trap Receiver Setup, and Generic Trap Setup. CX Info Shown are the IP Address, CX Name, and Slot number of the CX module. Trap Receiver Setup Allows you to set up the host trap receiver list by either adding/deleting hosts. Generic Trap Setup You can enable specific attributes for setting generic traps: Enable SNMP Cold Start Trap or Enable SNMP Authentication Failure Trap or both.

Trap Log... (Ctrl+Shift+L)

Displays the Trap Log window. This window allows you to poll the specified chassis between 1 and 65535 second intervals and lists the trap logs in tabular form. You can also clear the trap log history and save the logs to a file. General Trap information such as Sequence No., Severity, Date/Time and Description are also given.

Save Network Configuration

Allows you to save the created configuration.

File Transfer

Inactive.

CX/NI Software Update Tool...

Displays the CX/NI Software Update Tool window.

Web files update tool

Assists in updating files for web access.

Reboot

Allows you to reboot / restart the CX.

Clear Shelf History (Ctrl+L)

Clears the entire shelf history for the OTS.

System Time...

Displays the System Time window.

Allows you to access the latest controller file for the CX/NI for software updating and includes a Status Log pane. This window also displays general device information such as SNMP password, IP address, device name, number, and version.

Provides a pop-up calendar where you can configure the system time. Also displays basic CX Info such as system up time, current system time, and PC time. In addition, allows you to poll the specified chassis between 1 and 65535 second intervals.

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Opti-Trace EMS v8.09.02 Installation and User Guide

Menu General Options...

Description Displays the General Options window. Allows you to enable the Shelf Alarm Trap Replay (secs), set the Maximum Log Entries (8 – 200), select the Transceiver Alarm Summarization in the Receiver or the Shelf Alarm Trap Replay. The following may or may not be active: Enable Shelf Monitoring, Auto System Mode Provisioning, and Ethernet-Only Support (No RF Support).

Passwords...

Active only in SuperUser mode - allows the adding and deleting of SNMP users and their access levels and passwords.

Properties... (Alt+Enter)

Displays the CX Properties window. This window shows specific information related to the CX such as CX Info, Device Info, Status, and Alarms (service and non-service affecting alarms). At this window, you can set the CX Name and Clear Alarm History. In addition, you may set the polling interval for the chassis (between 1 and 65535 second intervals).

Table 4-2

NI3030x Actions Menu

Menu

Description

Connect

Inactive.

Access Properties...

Displays the Access Properties window for the selected NI. This window allows you to set the poll interval between 1 and 65535 seconds, to set security (Access Level and Password), name the CX (NI Name). It also shows the slot number of the NI and displays Management Access information such as IP Address, Mask, and Gateway for the related node.

Connection Management...

Connection Management window displays showing the provisioning status of those Ethernet capable devices that the user provisions. Allows the user to reconfigure Ethernet provisioning and to run diagnostics tests.

Shelf View... (Ctrl+I)

Launches Opti-Trace Shelf Management Software, OTS.

Cluster List...

Displays the Cluster List window. This window allows you to poll the specified chassis between 1 and 65535 second intervals, gives NI Info, and provides a Cluster List in tabular format showing the Cluster Name, Model No., Serial No., Slot No., System Mode, Attenuation, Cluster Summary Alarm, Software Ver., Hardware Rev., FPGA Ver., Topology Disc State, and the Cluster Age.

Trap Receiver List... (Ctrl+Shift+V)

Displays the Trap Receiver List window for the selected NI and is divided into three sections: NI Info, Trap Receiver Setup, and Generic Trap Setup. NI Info Shown are the IP Address, NI Name, and Slot number of the NI module. Trap Receiver Setup Allows you to set up the host trap receiver list by either adding/deleting hosts. Generic Trap Setup You can enable specific attributes for setting generic traps: Enable SNMP Cold Start Trap or Enable SNMP Authentication Failure Trap or both.

29

Menu Trap Log... (Ctrl+Shift+L)

Description Displays the Trap Log window. This window allows you to poll the specified chassis between 1 and 65535 second intervals and lists the trap logs in tabular form. You can also clear the trap log history and save the logs to a file. General NI information (Device Info) is also shown such as IP Address, Name, and Slot Number.

Fiber Node Software Update

Displays the Fiber Node Software Update window. This window is accessed to update firmware and/or the FPGA. The Fiber Node Software Update window allows you to select the specific nodes to update from a list of nodes (presented in topological view). This window also displays NI Info and Node Update Info such as the Node Name, Model No., Serial No., Download Progress, Download Status, Running S/W Ver. and Running FPGA Ver. This command may also be accessed by right-clicking a node from the Topology tree pane.

Save Network Configuration

Allows you to save the created configuration.

File Transfer

Inactive.

Reload Name Bindings

Restores all user assigned names to those devices connected to the NI.

CX/NI Software Update Tool...

Displays the CX/NI Software Update Tool window.

Reboot

Resets the NI. Monitoring information prior to the reset is lost. NI momentarily turns off its TX output during a reset and may have service impact.

Topology Resync

Re-synchronizes (refresh) the network topology.

Save Topology

Allows you to save the topology.

Clear Alarm History (All Nodes) (Ctrl+H)

Clears alarm history from all nodes.

Clear NI History (Ctrl+E)

Clears alarm history from the NI.

Clear Shelf History (Ctrl+L)

Clears the entire shelf history of the OTS.

System Time...

Displays the System Time window. Provides a pop-up calendar where you can configure the system time. Also displays basic NI information such as system up time, current system time, and PC time. In addition, allows you to poll the specified chassis between 1 and 65535 second intervals.

General Options...

Displays the General Options window. Allows you to enable the Shelf Alarm Trap Replay (secs), set the Maximum Log Entries (8 – 100), select the Transceiver Alarm Summarization in the Receiver or the Shelf Alarm Trap Replay. The following may or may not be active: Enable Shelf Monitoring, Auto System Mode Provisioning, and Ethernet-Only Support (No RF Support).

Passwords

Active only in SuperUser mode - allows the adding and deleting of SNMP users and their access levels and passwords.

30

Allows you to access the latest controller file for the CX/NI for software updating and includes a Status Log pane. This window also displays general device information such as SNMP Password, IP Address, Device Name, Number, and Version.

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide

Menu

Description

Node Alarm Configuration

Displays the Node Alarm Config window.

Properties... (Alt+Enter)

Displays the NI Properties window.

Gives NI Info and allows you to set Alarm Configuration: Mask Node Alarms or Use Node Alarms.

This window shows specific information related to the NI such as NI Info, Bit Errors, Optical Status and Info, and service and non-service affecting alarms. At this window, you can set the NI name, the RF alarm, or Clear Alarm History. In addition, you may poll the specified chassis between 1 and 65535 second intervals.

4.3.1

Descriptions of EMS Main Menu and Submenu Items Table 4-3 describes the EMS main menu and submenu items.

Table 4-3 Menu File

Main Menu/Submenu Commands and Descriptions

Submenu

Shortcut

Description

New Configuration

Ctrl+N

Gives an option to save the current configuration before loading the new one.

Open Configuration...

Ctrl+O

Displays the Open window where you can select and open an existing configuration.

Save Configuration

Ctrl+S

Saves the configuration with the current file name, or if the configuration is not named opens a dialog where you can name and save the file to the target location.

Save Configuration As

Opens a dialog where you can save to a new file name (and location) of your own choosing (.ems). It is highly recommended that you use a naming convention that you will remember for future use/retrieval.

31

Menu

Submenu

Shortcut

Save Network Configuration

Edit

View

32

Description Opens the Save Network Configuration window where you make the appropriate selections and browse to the location where you want to save the network configuration.

Exit

Ctrl+Q

Closes the EMS application.

Undo

Ctrl+Z

Not implemented in this release.

Cut

Ctrl+X

Not implemented in this release.

Copy

Ctrl+C

Not implemented in this release.

Paste

Ctrl+V

Not implemented in this release.

Delete

Del

Deletes the selected/highlighted zone.

Rename

F2

Creates a bounding box around a selected zone to enable renaming of the zone.

Find

Ctrl+F

Finds a module, IP number, node name, shelf name, etc. looking within a designated zone or all zones

Toolbar

When selected (checked), displays the standard editing toolbar and the About, Refresh, Abort, and Communications Window icons on the front panel.

Status Bar

When selected, shows or hides the information bar at the bottom of the EMS window.

Polling Bar

When selected, displays the Start Polling button and time interval drop-down box. Polling intervals selections range from 2 sec. to 10 min.

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide

Menu

Submenu

Shortcut

Description CAUTION: Do not enable polling when you are in the process of entering data in screen fields because it will reset the data input.

Summary Alarms

When selected, displays the Shelf Summary Alarm, the NI/CX Summary Alarm, and the Network Summary Alarm icons.

Topology Tracking Pane

When selected, displays the Topology Tracking Pane.

Refresh

F5

Updates the EMS with any new information.

Abort

F7

Stops an action. Is inactive unless there is some action in progress.

Communication Window...

F8

When selected, displays the Communication Window, which displays the current communication messages being sent.

Start Polling

Ctrl+P

Starts/Stops the Polling.

Actions: Actions Menu for the SuperUser rights: Actions

Add Device...

Ctrl+D

The full Actions menu only appears when you right-click an NI (NI3030x) in the Topology Tree or Device List. Displays the Add Device popup where you can select Single Device and enter or select with the pull-down the IP Address and Password of the device, and then click Add to add the device to the Zone. Beginning Version 8.07.07 you can add multiple devices (IPs) at the same time. All must have the same password. Click the Multiple Devices button, and use the pull downs to select the IP address of the From device and IP Address of the To device

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Menu

Submenu

Shortcut

Description

Add Zone…

Displays a new Unnamed Zone icon at the bottom of the Topology tree pane.

Connect…

Connect becomes active after losing connection. Use to reconnect after a connection is lost such as upon entering a bad password.

Access Properties...

Displays the Access Properties window for the selected device. This window allows you to: 1. Set the Polling Interval between 1 and 65535 seconds and Start and Stop Polling. 2. Security: view Access Level and set the Password, 3. View CX Info: Set the CX Name, Contact, and Location of the CX. It also shows the Slot number for the CX.

Actions

4. View Management Access information: IP Address, Mask, and Gateway for the node. 5. Select Refresh to update with the latest information. This command can also be accessed by right-clicking a chassis/node from the Topology tree pane.

When selected, displays the Connection Management window for the selected node. From this window, you:

Connection Management

1. Set the Polling Interval and Stop/Start Polling. 2. View NI Info: IP Address, IP Name and the Slot number. 3. View Connections: Network Port, Cluster Name, Node Name, Node Model #, Node Serial #, Local Port No. Connection Status, and Bandwidth. 4. Add Connection: From this window, you can Delete, Save Connections, Connection Diagnostics, or Reload Connections. Delete and Connection Diagnostics become active when connections are made or you select/highlight any connection. This command can also be accessed by right-clicking a node from the Topology tree pane. Actions

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Shelf View

Ctrl+I

Launches the OTS. This command is also accessed by right-clicking a chassis or node from the Topology tree pane.

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Menu

Submenu

Shortcut

Description Displays the Cluster List window. The Cluster List window shows in tabular form the Cluster Name, Model, Serial and Slot numbers, System Mode, Attenuation, Cluster Summary Alarm, and Software Ver. and FPGA Ver.

Cluster List…

Upon selecting a cluster, the Get Node List button activates. Clicking this button brings up the Node List window. The Node List window also displays in tabular form the Transceiver Name, Model No., Serial No., and Receiver Slot No., System Mode, Attenuation, Transceiver Summary, Software Ver., and FPGA Ver. Upon selecting a Transceiver, the Get Node Info button activates. Clicking this button brings up the Transceiver Information window. This command can also be accessed by right-clicking a node from the Topology tree pane.

Actions

Trap Receiver List

Ctrl+Shift+V

Displays the Trap Receiver List window. This window allows you to: 1. Set the Polling Interval between 1 and 65535 seconds and Start and Stop Polling. 2. NI Info: IP Address, NI Name, and Slot number. 3. Set up the host Trap Receiver list by either adding or deleting hosts, and applying specific attributes for setting generic traps. This command can also be accessed by right-clicking a node from the Topology tree pane.

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Menu Actions

Submenu Trap Log

Shortcut Ctrl+Shift+L

Description Displays the Trap Log window. The Trap Log allows you to poll a specified chassis for between 1 and 65535 second intervals and lists the trap logs in tabular form. You can also clear the trap log history and save the logs to a file. General NI information is also displayed: IP Address, NI Name and Slot number. This command can also be accessed by right-clicking a node from the Topology tree pane.

Fiber Node Software Update...

Displays the Fiber Node Software Update window. This window is accessed to update firmware and/or the FPGA. The Fiber Node Software Update window allows you to select the specific nodes to update from a list of nodes (presented in topological view). This window also displays NI Info and Node Update Info such as the Node Name, Model No., Serial No., Download Progress, Download Status, Running S/W Ver. and Running FPGA Ver. This command may also be accessed by rightclicking a node from the Topology tree pane.

Actions

Save Network Configuration

Allows you to save a created configuration.

File Transfer...

This command can also be accessed by right-clicking a node from the Topology tree pane.

Reload Name Bindings

Reloads the original names of the modules to the previously saved file.

CX/NI Software Update Tool...

Displays the CX/NI Software Update Tool window. (Refer to pages 18 – 20.) Allows you to access the latest controller file for updating the CX/NI software. Follow the instructions at the bottom to update the firmware. This window also displays general device information, such as SNMP Password, IP Address, Device Name, Number and Version. This window also includes a Status Log sub-window. The Update Tool window can also be accessed by rightclicking a node from the Topology tree pane.

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Menu

Submenu

Shortcut

Description Allows you to reboot the NI.

Reboot

This command can also be accessed by right-clicking a node from the Topology tree pane.

Topology Resync

Allows you to resynchronize the entire topology. This operation takes approximately one minute. This command can also be accessed by right-clicking a node from the Topology tree pane.

Save Topology

Allows you to overwrite the committed topology. This operation takes approximately one minute. This command can also be accessed by right-clicking a node from the Topology tree pane.

Clear Alarm History (All Nodes)

Ctrl+H

Clears the alarm history for all nodes. NOTE: This command occurs immediately without displaying a confirmation pop-up window.

Clear NI History

Ctrl+E

Clears history for all NIs. NOTE: This command occurs immediately without displaying a confirmation pop-up window.

Clear Shelf History

Ctrl+L

Clears the entire shelf history of the OTS. NOTE: This command occurs immediately without displaying a confirmation pop-up window.

Actions

System Time...

Displays the System Time window that allows you to set the Polling Interval for a selected chassis (between 1 and 65535 second intervals and stop and Start Polling. Also displays, for viewing only, basic NI information, System Up Time, and Current System and PC Times. Provides a drop-down calendar where you can configure the system date and time.

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Menu

Submenu General Options...

Actions

Node Alarm Configuration...

Shortcut

Description

Displays the General Options window. Allows you to set the Shelf Alarm Trap Replay (secs) and Maximum Log Entries (8 -200), and select the Preferred Trap Format. You can enable/disable Transceiver Alarm Summarization in the Receiver*, Shelf Alarm Trap Replay, Shelf Monitoring, Auto System Mode Provisioning, Ethernet-Only Support (No RF Support), HMS Alarms and Traps, Enterprise Traps, Configuration Change Traps, Include Top 5 Alarms details in the Trap and Enable Ethernet Ports

Displays the Node Alarm Config window. Allows you to configure for either Mask Node Alarms or Use Node Alarms and view general NI information such as IP Address, NI Name, and Slot number.

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Menu Actions

Submenu Properties

Shortcut Alt+Enter

Description Displays the CX or the NI Properties window. NI Properties window shows specific information related to the NI such as device information, Bit Errors, Optical port information, and Service and Non-Service Affecting Alarms. You can input the NI Name and the Polling Interval (between 1 and 65535 sec) for a specified chassis, enable the RF Alarm, and Clear Alarm History. Alarm information is provided in a dialogue box: Severity Description Alarm History

CX Properties window shows specific information related to the CX such as CX Info, Device Info, Status, and Alarms. You can input the CX Name and the Polling Interval (between 1 and 65535 sec) for a specified chassis, and Clear Alarm History.

Options

Timeouts...

Displays the Timeout Options box that is used to set the length of time, in milliseconds, to receive a response (Timeout (mSec)) and the number of Retries before timing out.

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Menu

Submenu General...

Shortcut

Description Displays the Options box which is divided into five sections under a General tab: Log File, Communications Window, Trap Files, Monitoring Option, and Application. Log File Where you can enable to Write to Log File and select the Log Filename. Communications Window Where you can set the maximum number of log file entries for the Communication Window. Trap Files Where you can enable to Write System3000 Traps to File and select the System3000 Traps Filename and enable Write HMS Traps to File and select the HMS Traps Filename. Monitoring Option Build a Tree at Startup: When Opti-Trace is opened with this option enabled, it will poll all devices out to and including the node/VHub, and populate them in the EMS tree (DR, DT, OE, VT, OR, Etc.) This can take some time depending on how many devices and nodes are connected. Application Where you can enable to display an alert message before exiting EMS.

Customize...

Allows you to Set Foreground and Background Colors as well as select Enhanced Alarm Coloring. Clicking on the Set Foreground, Set Background Color button brings up a color palette where you may either select a color or define your own color; click OK to complete. Enhanced Alarm Coloring enables four color (red, yellow, green, blue) alarms to be shown in node components. Default is red and green only, which is the historical offering.

Alerts and Sounds...

Allows you to configure the system to receive Alerts & Sounds notifying you of incoming major traps, minor traps, clear traps, or information traps. You can choose between Displaying a Message and/or Playing a Sound or both.

Tools

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Software Update Tool...

Updates the firmware via the controller file (ControllerVersion.txt). (See page 18.)

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Menu

Help

Submenu

Shortcut

Description

Web Files Update Tool

Displays a menu for selecting new web files and updating web files in the CX3002 module

EMS E-mail Configuration...

Displays the EMS E-mail Configuration dialog box used to setup email recipients for the notification of trap events. (See Section 5.8)

Contents

Not implemented in this release.

Search...

Not implemented in this release.

Index...

Not implemented in this release.

Technical Support

Not implemented in this release.

ARRIS on the Web

4.3.2

ARRIS Enterprises Home Page

Launches the ARRIS Enterprises Home Page.

About Opti-Trace EMS...

Displays EMS and MIB versions and copyright information.

Standard Editing Toolbar

The standard editing toolbar functionality will be implemented in a future release.

4.3.3

About Icon When selected, the About icon displays information concerning the application, such as software version number, copyright, and system and node interface management MIB versions.

Figure 4-6

4.3.4

About Opti-Trace EMS Window

Refresh Icon Refresh updates the system or node with the new information. To perform a refresh, click either the Refresh icon or press F5 on your keyboard.

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4.3.5

Abort Icon Stops the current process.

4.3.6

Communication Window Icon When the Communication icon is selected, the Communication Window displays.

Figure 4-7

Communication Window

This window shows MIB information such as the Object Identifiers (OID), IP Address of the nodes, Message Type, Community, and Request ID.

4.3.7

Alarms Summary Bar The color-coded Alarms Summary bar contains three alarm icons, as shown in Figure 4-8. All three icons change color depending on conditions: red indicates that there is an alarm condition and green indicates a normal operating condition.

Figure 4-8

EMS Alarm Summary Icons

Shelf Sum mary A larm

N etwork Sum mary A larm

CX3001/C X3002 Sum mar y Alarm

Network Sum mary Alar m

Shelf Sum mary Alar m

NI3030x Sum mary A larm

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Opti-Trace EMS v8.09.02 Installation and User Guide Shelf Summary Alarm Icon

The Shelf Summary Alarm icon launches the OTS application, which displays the entire chassis module shelf (32 slots). This allows visibility and access to all of the slot modules and alarms. CX/NI Summary Alarm Icon

The CX/NI3030x Summary Alarm icon launches either the CX or NI Properties window. Figure 4-9 shows the both the CX Properties window (a) that displays when the CX Summary Alarm icon is selected and the NI Properties window (b) when the NI Summary Alarm icon is selected.

Figure 4-9

Properties Windows

(a) CX Properties Window

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b) NI Properties Window

4.3.8

Network Summary Alarm Icon The Network Summary Alarm icon provides a detailed view of any clusters associated with a specified node. Highlighting a node displays a detailed listing of all color-coded clusters shown in the Device List pane.

Figure 4-10

Device List Pane Showing Clusters

The Device List pane (Figure 4-13), lists in tabular form the following items:

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•

Cluster Name

•

Model No.

•

Serial No.

•

Slot No.

•

System Mode

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4.3.9

•

Attenuation

•

Cluster Summary Alarm

•

Software Ver.

•

Hardware Rev

•

FPGA Ver.

•

Topology Disc (Discovery) State

•

Cluster Age

Start/Stop Polling Button

To start the polling of Active nodes, first select the polling interval from the drop-down list box, and then click the Start Polling button.

When polling is in progress, a green progress indicator displays and shows “Busy” at the bottom right corner of the main window (Status Bar). The Start Polling button changes to a Stop Polling button.

To stop polling, click the Stop Polling button to end the polling cycle. When the polling cycle is terminated, Busy is replaced by a “Ready” indication at the bottom right corner of the main window. Because the polling cycle consumes significant application resources while interrogating all active modules, it can prevent access to other menu commands. Therefore, turn polling off after the first cycle completes to allow access to other application options and to conserve resources.

4.3.10

Topology Tree and Device List Panes Figure 4-11 Topology Tree and Device List shows a configured Topology Tree (left pane) and Device List (also referred to as the Device Table - right pane) view. The color-coded icons listed in the two panes are described in the following section. The Topology Tree consists of the following primary color-coded icons that represent the topology tree devices: Zones (triangles), Nodes (NIs), Chassis (CX300x), and Clusters. A node is considered any device that is polled.

45

Figure 4-11

Topology Tree and Device List

A Zone is a grouping of NI3030x management modules and associated device clusters according to geographical area, customer location, headend location, or any other criteria defined by the network operator. A Node is considered any device that is polled. A Cluster is a collection of nodes that terminate into a single receiver in the headend/hub. If you select a device and click ALT+Enter, the Properties, Information, or Status window for that device will appear.

4.3.11

Topology Tree Icons Table 4-4 describes common topology tree icons. Refer to Appendix A for a summary of EMS icons.

Table 4-4

Common Topology Tree Icons

Icon

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Name

Description

Zone

Represented by a triangle and is positioned at the head of the tree topology. This particular zone is labeled Samantha. The red icon indicates a major alarm condition is occurring in this zone.

Node

Indicates that a NI3030x Network Interface module named Madonna resides in a chassis with an IP address of 10.10.110.151.

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Icon

Name Clusters

Description Each cluster usually contains several nodes, typically four and a few OE1110 units (Ethernet Access Devices, EADs) served by one of the nodes. There can be as few as one node or as many as 16 nodes in a cluster. Each OE counts as one node in a cluster. Cluster receivers are daisy-chained and terminate in a NI3030x Network Interface module from where the Ethernet and messaging channels originated. Data connectivity among cluster receivers occur via a 2.5 Gbps high-speed bus. A cluster of digital receivers extracts the data from the return path optical signal, performs digital-toanalog conversion on 100 Mbps channels inside the digital multiplex that represents an RF carrier, forwards the messaging channel to the local CPU in the receiver unit, receives digital data from the high-speed back plane bus from clusters in the daisy chain, and then forwards the data to the next cluster receiver. A cluster specifically illustrating the Digital Receiver (DR3450N) with serial number of 0009B38. The DR3450N is a “Quad” device, having four receivers. The red line drawn through the center of the icon indicates that there is no forward fiber connection. It also indicates a major alarm (red) exists on this cluster.

DS4008 Optical Concentrator and DS4004U Optical Ethernet Multiplexer

Indicates that two transceivers are connected to the NI.

Hub Two-fer ITU Transmitter

Typically a DT3515.

Virtual Hub Transceiver (OE4130S--Ethernet Access Device)

In 2018 replaced by the VT4250 Monitoring RF Return Transceiver. (VT4250N is an integrated DT4250N + OE4130S)

NM4002

—

CX300x Communications Module

—

Scalable Node Receiver

—

Analog to Digital Transceiver

DT3032S is operating in normal condition.

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4.3.12

Color-Coded Icon Definitions Color-coded icons represent alarm levels and are identical to the scheme used in OTS and CMS. Table 4-5 lists the icon color and its meaning.

Table 4-5

Color-Coded Icons and Definitions

Icon Color

4.3.13

Definition

Green

Indicates normal operation.

Red

Indicates a major alarm: service-affecting.

Yellow

Indicates a minor alarm: non-service affecting.

Blue

Indicates that there is Alarm History: shows that this device was in an alarm state sometime in the past.

Gray

When all of the alarms are masked - only for I2C (inter-chassis bus) connected modules.

Device List Pane The Device List (right) pane displays immediately after launching EMS. Each time you launch EMS, all devices (nodes) are polled automatically. Every time you add a new NI3030x to an EMS defined management zone, topology discovery is initiated automatically. Figure 4-12 shows a partial view of a Device List pane. It takes several seconds for the EMS software cycle to complete over a 10/100Base-T Ethernet link.

The devices listed in the Devices List pane and the associated device information depend on the device selected in the Topology Tree pane. For example, the Device List pane in Figure 4-12 shows that the N (NI3030x Network Interface) was selected in the Topology Tree (left) pane. As a result, all the clusters associated with the NI populate in the Device List (right) pane.

Figure 4-12

Device List/Cluster Pane

The detailed cluster information includes Cluster Name, Model, Serial and Slot Number, System Mode, Attenuation, Transceiver Summary Alarm, Software Revision, FPGA Revision. Topology State, and Cluster Age.

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Opti-Trace EMS v8.09.02 Installation and User Guide The following graphic shows the Device Identification pane (partial view) of a RF Return Transceiver that was selected in the Tree Topology pane.

4.3.14

Device List Table Column Headings Depending on the type of module selected, the number and type of column headings on the Device List table can change. If you select a Zone name in the Topology Window (Figure 4-13), the Device Pane will display all Devices assigned to that Zone (any assigned device that has an IP address, such as a CX3002 or NI3030x. If you select a Zone, the Device List table will display: Name, Model-Serial, IP Address, Topology Disc (Discovery) State, Status, Software Version, Loader Version, Hardware Revision, Up Time, and System Time.

Figure 4-13

Zone Devices Display

If you select a [C] (CX3001 / CX3002) (Figure 4-14) the Device List table displays all active modules installed in that CH3000 Chassis. There can only be one CX300x Communications Controller per CH3000 Chassis. Each device will show Slot Number, Model-Serial Number, Software Version, FPGA Version, Revision, and Loader Version.

Figure 4-14

Chassis/CX300x Display

If you select an NI3030x Network Interface module (Figure 4-15), the connected clusters will be shown in the Device Pane, showing the Cluster Name, Model number, Serial Number, Slot Number, System Mode, Attenuation, Cluster Summary Alarm, Software Version, Hardware Version, FPGA Version, Topology Disc (Discovery) State, and Cluster Age. In the example below, the DR3450 Receiver is a “Quad” receiver, therefore the data for the four clusters is the same. Only the first receiver (row 1) actually has a node/VHub digital transceiver attached (VT4250N), as also shown in the Hierarchy Topology Pane on the left.

49

Figure 4-15

NI3030x/Device-Cluster Pane

If you double-click on the active receiver (with a connected node & transceiver) in the Device/Cluster pane, the Device Pane will display the details of the transceiver (Figure 4-16) located in the connected node/VHub, showing Transceiver Name, Model Number, Serial Number, Receiver Slot Number (in the CH3000 Chassis); System Mode, Attenuation, Transceiver Summary Alarm, Software Version, Hardware Revision, FPGA Version, and Upgrade Status.

Figure 4-16

4.4

Digital Transceiver in the Connected Cluster

Properties Command The Properties command, accessible by right-clicking any element (icon) in the Topology tree or highlighting an icon and then pressing Alt+Enter, is another way (aside from the Device list pane) to discover additional information concerning a node/device in an active system. For example, when you select the Properties command for the DR3450N Receiver shown in Figure 4-17, appears.

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Opti-Trace EMS v8.09.02 Installation and User Guide Figure 4-17

NI3030x/DR3xxx Receiver Details

Figure 4-18

NI3030x Properties

For the NI3030x module, the NI3030x Properties can be access via the same method of right-click on the NI3030 in the Hierarchy Pane (or Alt+Enter). This window (Figure 4-18) shows the following: •

Set the NI Name

•

Start/Stop Polling

•

Set the RF Alarm

•

Clear the Alarm History

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Figure 4-19

NI Properties Window

At the Properties window you can view the following major areas relating to the NI: •

NI Info

•

Device Info

•

Status

•

Alarms

•

Alarm Severity

•

Clear Alarm History The information displayed in the Properties window differs depending upon the type of device selected from the Topology tree.

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Basic EMS Operations Chapter 5 describes in detail some basic EMS operations. These are procedures that have not been described in chapter 4 of this guide.

5.1

Initial Launch of EMS When launching an EMS application for the first time after installation, an Unnamed Zone icon displays automatically in the Topology tree (left) pane, as shown in Figure 5-1.

Figure 5-1

5.2

Initial Launch Window for EMS

Creating Management Zones In order to facilitate the grouping of NI3030x Network Interface Management modules and their associated device clusters, EMS allows for the creation of discrete management zones according to the following factors: •

geographical area

•

customer location, headend/primary hub location

•

any other criteria as defined by the network operator

Figure 5-2 shows an example of a group of geographically located zones - this type of geographical grouping can be applied to creating Zones in EMS.

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Figure 5-2

5.2.1

Geographically Located Zones

Topology Tree Zones EMS displays zones as color-coded triangles. These are shown in Figure 5-3 in the Topology Tree (left) pane. As a review, a Red zone icon indicates a major alarm condition; a Yellow zone icon indicates a minor alarm condition; blue indicates that an alarm condition occurred sometime in the past; and green represents a normal operating condition.

Figure 5-3

Topology Tree Showing Zones Zones

5.2.2

Adding a Management Zone You may add as many zones as you want, and there are two ways to add a zone.

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•

Right click the empty space below the Zones in the Topology pane

•

Then select “Add Zone” from the pop up window.

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5.2.3

•

Select Actions > Zone from the main menu. (you must have a current zone highlighted in the Topology Tree to do this)

•

A new Unnamed Zone icon appears immediately at the bottom of the Topology tree.

Naming/Renaming a Management Zone A zone name may contain no more than 255 alphanumeric characters.

•

Highlight/select a zone from the Topology pane.

•

Select Edit > Rename (or press F2).

•

Enter the new zone name. Multiple zones are listed in the order they were created.

5.2.4

Deleting a Management Zone •

Highlight the zone, and then from the EMS main menu, select Edit > Delete (Del).

A pop-up window displays asking if you want to delete the zone. If you delete a zone, all attached devices are deleted as well.

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Figure 5-4

•

5.3

Zone Deletion Message

Click Yes, and the Zone is deleted.

Adding a Device: Establishing Management Zone NI3030x IP Connections To initiate IP network communications with individual NI3030x Network Interface Modules and add the NIs to a particular management zone, perform the following steps. This procedure assumes that you already have a NI3030x Network Interface Module installed in the chassis. •

Right-click any Zone icon that displays in the Topology pane.

•

Select Add Device.

The Add Device pop-up window displays (Figure 5-5).

Figure 5-5

•

Add Device Window

Enter the IP Address of the NI3030x Network Interface Management Module. Beginning OTS version 8.10.10, Multiple IPs can be added at the same time. All must have the same password. Previously used IP addresses are stored for future reference or access. Adding multiple passwords at the same time may take several minutes. Adding one device at a time, or only a few at a time, may be more efficient than adding large groups of devices/IP addresses. Invalid IP addresses consume time also. It is advised to only input valid IP addresses.

•

Enter the Password.

The default passwords provide two levels of access: Read-Only (public) and Read-Write (private). You may change passwords using CMS. The CX300x and NI3030x modules have their own device passwords and access permissions that control the type of SNMP access allowed on the device.

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Opti-Trace EMS v8.09.02 Installation and User Guide This password is one of the SNMP communities configured in the NI3030x Network Interface management module for Read-Only or Read-Write access. This information is contained in the configuration file for each of the NI3030x Network Interface modules. The entered text string is used as the SNMP community string in all management packets directed to the management module and remains as the default password for all subsequent EMS sessions with that particular module. •

Select the Add button after all settings have been verified for the specified NI3030x Network Interface Module.

For example, while the device is being added to the specified zone, the following progress indicator displays at the bottom of the main window. When the device has been added, the following indicator bar changes to Ready.

The above procedure must be followed for all NI3030x Network Interface management modules that are added to EMS management zones.

5.3.1

Deleting a Device •

Highlight the device, and then select from the EMS main menu, Edit > Delete (Del). A pop-up window displays asking if you want to delete the device (Figure 5-6).

Figure 5-6

•

5.4

Device Deletion Message

Click Yes, and the Device is deleted.

Polling NI3030x and Associated Fiber Clusters When additional NI3030x Network Interface Management modules are added to EMS management zones, the application initiates polling of all fiber clusters associated with a particular NI3030x module. This polling process enables the automatic discovery of all fiber clusters associated with a particular NI3030x and checking of overall system topology. It takes several seconds for the EMS software polling cycle to complete over a standard 10/100 Base-T Ethernet link. Figure 5-7 illustrates the topology discovery results for the NI3030x Network Management module, with an IP address of 209.78.35.71. Note the many digital receiver clusters connected to the NI3030x (209.78.35.71).

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Figure 5-7

Polling Results for NI3030x Module

After the initial software polling is complete, the EMS program updates the Alarms Summary bar, located at the top of the main window (directly above the Start Polling button). The Alarms Summary bar consists of three icons:

•

OTS Shelf Summary Alarm (active CH3000 chassis)

•

NI3030x Network Interface Module (NI/CX Properties window)

•

Node Network Summary Alarm

If the Alarms Summary bar is not seen, select from the main menu > View > Summary Alarms to display the Alarms Summary bar. Refer to page 43 for information about the Alarms Summary bar.

5.5

Managing Digital Transport Streams The NI3030x Network Interface modules manage multiple integrated digital transport streams that terminate into headend digital receivers such as the DR3001 or the DR3021. These digital receivers are associated with individual fiber clusters. A maximum of 16 fiber clusters can be connected to a one NI3030x module. For each of its associated clusters, the NI3030x module allows configuration of individual digital transport streams to transport digitized RF legacy services, Fast Ethernet services, or a combination of both RF legacy and Fast Ethernet services. To configure individual digital transport streams, use the corresponding digital receiver.

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Opti-Trace EMS v8.09.02 Installation and User Guide To manage digital transport streams, there are several digital receiver menu items (drop-down menu), as shown in the following graphic. 1.

Right click one of the digital receivers listed in the topology (left) pane to access the following dropdown menu.

2.

To configure individual digital transport stream options for each fiber cluster, select Legacy Mode Properties.... The Legacy Mode Properties window (Figure 5-8) displays showing the Mode Reference Table. The Mode Reference Table identifies the number of Transceiver/Receiver Legacy Lanes and available data lanes dedicated to each NI3030x System Legacy Mode (1–8). Note that System Legacy Mode 9 is reserved for 65 MHz RF return models only and that C is reserved for CMode Clusters Only. As an example, System Legacy Mode 1 has 14 lanes dedicated to transceivers and 12 lanes dedicated to receivers while just 2 lanes are dedicated to data lanes. Note that the maximum allowed lanes (16) was not exceeded in this setting (Figure 5-8)

Figure 5-8

Preset System Legacy Mode Properties

When configuring/setting transceiver/receiver legacy lanes (bit lanes), you may not exceed a maximum of 16 total lanes (when adding the transceiver/receiver lanes to the data lanes). Selecting a particular system legacy mode (1–8) depends on the desired resolution for the analog-to-digital conversion of RF legacy services in all fiber node digital transceivers that are part of the same fiber cluster. In general, analog-to-digital conversion resolution can be set in 1-bit increments from a 10-bit to a 14-bit resolution. The specified resolution determines the allowable mix of legacy (RF) and Ethernet services that can be supported over a particular fiber cluster.

59

3.

Select System Legacy Modes 1, 2, or 3 if RF legacy services are to be transported over this particular fiber cluster and the highest analog-to-digital conversion resolution is desired. This yields the best system performance for the transport of RF legacy services. However, it will limit the number of Fast Ethernet customer connections that can be supported over this fiber cluster to a maximum of 2 connections.

4.

Select System Legacy Mode 8 only if no RF legacy services (bit lanes) are to be transported over this particular fiber cluster. Selecting this mode ensures that the entire bandwidth available in this digital transport stream will be dedicated exclusively to the transport of Ethernet services. If this is the case, this fiber cluster will support a maximum of 16 Fast Ethernet customer connections with no transport of RF legacy services.

5.

Selecting any of the remaining System Legacy Modes allows for the fine tuning of system performance for the transport of RF legacy services. It places similar limits on the maximum number of Fast Ethernet customer connections that a fiber cluster can support.

When selecting one of the eight System Legacy Modes, the following window displays indicating that the legacy mode is processing (Figure 5-9).

Figure 5-9

5.6

Setting System Legacy Mode

Provisioning and Managing Fast Ethernet Customer Connections Once individual digital transport streams for every cluster associated with an NI3030x module have been configured, the bandwidth reserved for the transport of Ethernet services over each cluster can be provisioned and assigned to specific customers. Remember that there are a total of 16 legacy lanes (Figure 5-8) and that some of these legacy lanes are dedicated to RF and some to Ethernet. To provision and manage Fast Ethernet customer connections, you must use the NI3030x Network Interface Module. You will also need a DS4004 with a media converter for Fast Ethernet to work. To provision and manage Fast Ethernet connections for each fiber cluster: 1.

Right click a node in the topology pane. The node drop-down menu displays.

2.

Select the Connection Management… command. The Connection Management window displays (Figure 5-10).

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5.6.1

Connection Management Window

Adding a New Customer Connection 1.

On the Connection Management window under Add Connection, enter an available network port number in the NI Port No. drop-down list box.

2.

Enter the Cluster Name and Node Name. This is where the connection will be supported from the corresponding drop-down lists. Bandwidth selection per new connection is always fixed at 100 Mbps. Once all selections are made, the Save Changes button becomes highlighted.

3.

Click the Save Connections button to save the new configuration and commit to file. The following pop-up window (Figure 5-11) displays asking you to save changes to your new configuration.

Figure 5-11

4.

5.6.2

Save EMS Connections Message

Click Yes to save the new configuration to a file.

Deleting a Customer Connection 1.

Select the desired connection from the active connections list in the Connection Management window.

2.

When the Delete button becomes highlighted, select Delete. The following pop-up window (Figure 5-12) displays asking if you want to delete the selected connection.

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Figure 5-12

3.

5.7

Delete Connections Message

Click Yes and the selected connection (s) will be deleted.

Launching the OTS Application If you have installed the OTS application on your PC system, there are two different ways it can be launched directly from EMS: Go to Section 7 of this guide to learn more about OTS Shelf View navigation from EMS.

5.7.1

Launching OTS From the NI or CX in the Topology Pane From the Topology pane, right-click an NI3030 or CX300x. The following drop-down menu displays.

The OTS application displays (Figure 5-13).

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OTS Shelf View

You can also launch OTS by clicking on the Shelf icon that is located in the main tool bar.

Ensure that shelf monitoring is turned ON via the NI3030x User Setup tab to monitor the specified shelf. If monitoring is turned OFF, the following pop-up window displays.

Go to Section 7 of this guide to learn more about OTS Shelf View navigation from EMS

5.8

Configuring Users to Receive Email for Trap Alarms From the EMS main menu, select Tools > EMS Email Configuration... (Figure 5-14). The Email Configuration window appears.

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Figure 5-14

Email Configuration Window

The EMS Email Configuration window is divided into four areas, namely:

5.9

•

Recipient Email Addresses and To, Cc, and Bcc drop-down lists

•

Sender Email Configuration

•

Trap Selection (Major, Minor, Info/Clear, Normal)

•

Email Statistics

Entering a Recipient’s E-mail Address Under the Recipient E-mail Addresses area: 1.

Make your selection at the Recipient Group box.

2.

Enter the recipient’s name in the Recipient Name box, and then enter their email address in the Recipient E-mail Address box.

3.

Check the Enable E-mail to this address checkbox.

4.

At the Trap Selection area, select the type of traps (all four are selectable: Major, Minor, Info/Clear, Normal) that you would like to send.

5.

Click the Add Recipient button. The recipient’s name and email address will display in the Sender E-mail Configuration area.

5.10

Deleting a Recipient Under the Recipient E-mail Addresses area: 1.

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To delete a recipient, highlight the Recipient’s Name in the Recipient E-mail Address box, and then select the Delete Recipient button.

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Opti-Trace EMS v8.09.02 Installation and User Guide The following Delete Recipient message displays (Figure 5-15).

Figure 5-15

2.

Delete Recipient Message

Select Yes to remove the specified recipient from the Recipient E-mail Addresses list. If the deletion is successful, the selected name will not appear in the Recipient E-mail box.

5.11

Editing an E-Mail Recipient Under the Recipient E-mail Addresses area: 1.

To edit a recipient, highlight the Recipient’s Name in the Recipient E-mail Address box, and then select the Edit button.

2.

Make your changes and then select the Update Recipient button. You may cancel editing at any time by selecting the Cancel Edit button

5.12

Configuring the Sender Under the Sender Email Configuration area:

5.13

1.

Enter your SMTP Address (for example, mail.acme.com).

2.

Enter your email address and name.

3.

Enter the Subject Field Test (Re:): for example, OTS Traps.

4.

Select Enable E-mail Feature.

Configuring E-mail Statistics Under the E-mail Statistics area: The E-mail Statistics area consists of several text boxes and buttons. •

Sent E-mail Count, Failed E-mail Count, and Last Failed Reason text boxes

•

Clear Counters and Send Test E-mail(s) buttons

Select the Send Test E-mail(s) to send a test e-mail. If sending an email fails, the E-mail Statistics pane displays the following attributes associated with the emails: •

Sent E-mail Count (the number of emails sent)

•

Failed E-mail Count (the number of failed emails sent)

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•

Last Failed Reason (contains a text message, such as “Couldn’t send message!” and response, such as 421.4.3.2 gray listed - please try again later.

Figure 5-16 shows an example of the number of emails that EMS failed to send and the reason why the emails failed.

Figure 5-16

Failed E-mails

These emails failed because “the message could not be sent.” To clear the counters to zero, (reset the Sent E-mail Count and Failed E-mail Count), select the Clear Counters button.

5.14

Accessing Detailed Network Element Configuration and Alarm Information In this section you will learn how to specifically use the major features and functions of the EMS application, such as:

5.15

•

Configuring Node Alarms (mask node/use node alarms)

•

Clearing Alarm History (NI and Shelf)

•

Setting up Trap Receiver List

•

Viewing and Saving Trap Logs to File

•

Updating Fiber Node Software

•

Updating CX/NI via Software Update Tool

•

Setting System Time

Clearing Alarm History for Nodes, NI30xx, and Shelf The EMS software allows you to clear history (alarms that previously existed prior to resolving or disabling the alarm(s) for the following: •

Alarm History (on All Nodes)

•

NI History

•

Shelf History Be careful when using these commands. These commands happen immediately without displaying a confirmation pop-up window.

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5.16

•

Select Clear Alarm History (All Nodes) or press Ctrl+H.

•

For NI history, select Clear NI History or press Ctrl+E.

•

For Shelf history, select Shelf History or press Ctrl+L.

Setting Up Trap Receiver/Host List To set up a trap receiver list, first enable the Actions menu by right-clicking a node in the tree topology pane which enables the Actions menu.

Select Actions > Trap Receiver List... The Trap Receiver List window immediately displays (Figure 5-17). Figure 5-17 lists three hosts: ARRIS, Test_ Shelf_170, and Louise that are currently set up to receive traps. The IP address of 10.10.110.151 represents the Node (Madonna, LA in Slot 8), which is highlighted in the topology pane above.

Figure 5-17

Trap Receiver List

The Trap Receiver List window is divided into three major panes: 1.

NI Info (IP Address of the specified device, Device Name and Slot number)

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5.16.1

2.

Trap Receiver Setup (add/delete a device)

3.

Generic Trap Setup (Enable SNMP Cold Start Trap and Enable SNMP Authentication Failure Trap)

Adding/Deleting Device for Receiving Traps To add a device to receive traps, enter the Host Name and IP Address, then click the Add Host button. To perform a generic trap, check the Enable SNMP Cold Start Trap box (begins collecting immediately as soon as a new module, such as the CX or NI is installed) and the Enable SNMP Authentication Failure Trap box (for example, an incorrect password used to access OTS). Click the Set > Refresh button. To delete a host, click the Delete Host button, and then click the Set > Refresh button.

5.17

Viewing/Saving Trap Logs to File The trap log is capable of collecting approximately 100 individual logs per session. Trap Log provides detailed alarm information, for example the sequence number/alarm type (represented as a graphical symbol), alarm severity, date/time, and description of the alarms. The log file significantly increases in size. Therefore, creating and using log files is recommended only for tracking a small number of SNMP transactions to aid in troubleshooting.

At the Trap Log window you can perform the following: Refresh the log history, Clear the log history, Save the log(s) to a file, Poll the device Figure 5-18 graphic shows an example of the Trap Log when EMS is connected to the NI. Notice that log #3061 shows a red-colored STOP alarm icon, representing a MAJOR alarm, representing normal module operation, and log #3063 shows a blue-colored INFO alarm icon, representing an information-only alarm. A green-colored CLEAR alarm icon indicates a previous alarm has been cleared. There are no CLEAR alarm icons in the example.

Figure 5-18

Trap Log

To save the trap logs to a file, select Save to File.... The Save As window displays allowing you to save the file to your specified location.

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Figure 5-19

5.18

Trap Log Cleared

Updating the Fiber Node Firmware To update the fiber node software (firmware and/or the FPGA): 1.

From the EMS Actions menu, select Fiber Node Software Update. Make sure you are selected at the node level in the Topology Tree. The Fiber Node Software Update window appears (Figure 5-20).

Figure 5-20

Fiber Node Software Update Window

2.

At Node Update, select the nodes to update - using the directional arrows, move the selected items to the right pane.

3.

Download the Upgrade File (s) and select the appropriate box(es). The Start Update button enables.

4.

Click Start Update. The progress of the download will appear in the Status progress bar.

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5.19

Configuring General Options The General Options feature (Figure 5-21), found on the EMS Actions menu, allows you: •

Set the shelf alarm trap replay and the number of replays (in seconds)

•

Set the maximum log entries (200 is the maximum)

•

Report transceiver alarms via the receiver (note the applicable software versions listed on the screen)

Figure 5-21

5.20

General Options

Notification: Configuring for Alerts and Sounds EMS allows you to configure your system to generate alerts (pop-up message boxes) and/or sounds (audio .wav files) upon receiving traps of different severity levels, such as: •

MAJOR

•

MINOR

•

INFO

•

CLEAR

To configure for Alerts and Sounds: 1.

From the EMS main menu, select Options > Alerts and Sounds.... The Alerts & Sounds box displays (Figure 5-22).

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Alerts & Sounds Box

2.

To enable a sound alert, select the Enable alert sounds checkbox.

3.

Select (highlight) the type of trap to be alerted for: MAJOR / MINOR / INFO / CLEAR. You must configure each type of trap notification (MAJOR/MINOR/INFO/CLEAR) separately.

Device Disconnects: If this option is selected, then an alert message will popup in the idle time if the device is disconnected 4.

To Alert by a message (pop-up box), select the Display a message box checkbox.

5.

To Alert by a sound, select the Playing a sound checkbox, and then click the Browse or file location button (blank button) to select the directory/folder/sound file of your choice. a.

Upon locating/selecting a sound file, the blank button will display the location of your selected sound. For example, to change to a different sound, select the Browse or file location (blank) button, and then choose the new sound file.

Remember that in order to be alerted with a sound alert, you must first select the Enable alerts sounds checkbox in the upper left corner of the Alerts & Sounds window. 6.

5.21

Click the OK or Apply button.

Saving a Configuration (Topology) The Save Configuration command, accessed from the EMS main File menu (Figure 5-23), saves the current topology configuration as an .ems file.

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Figure 5-23

File > Save Configuration As

To save a topology configuration: 1.

From the EMS main menu, select File > Save Configuration (or Ctrl+S).

The Save As window appears from where you can choose the location to save the .ems file.

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2.

Enter the File Name for the configuration, select the location, and then click Save.

3.

The configuration is saved as an .ems in the designated location.

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Opening a Saved Configuration To open a saved configuration: 1.

To open any of the saved configurations, go to File > Open Configuration.

The Open window appears.

2.

Select the desired configuration and click Open.

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The selected configuration will be restored, and then you will be returned to the main EMS window. Depending upon the complexity of the chosen configuration, the polling to restore the configuration may take a few moments.

If you have not saved a configuration that you may have been working on, a message will appear asking if you want to save that configuration before it opens the previous one.

5.23

Deleting a Network Configuration To delete a network configuration, from the EMS main menu, select Edit > Delete.

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Saving a Network Configuration The Save Network Configuration command (Figure 5-24), accessed from the EMS main File menu, saves the current network configuration as an .csv file.

Figure 5-24

File > Save Network Configuration

To save a network configuration: 1.

From the EMS main menu, select File > Save Network Configuration. The Save Network Configuration window appears.

2.

Select (or clear) the check boxes alongside the desired features.

3.

Under File Specification > File, click the browse (...) button next to the File box. The Open window displays.

4.

Scroll to and select the desired folder.

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5.

Click Save.

The Save Network Configuration window displays again showing the selected file in the File box.

6.

Click Save. The network configuration is saved in the ARRIS Opti-Trace folder (or to any other location you have chosen).

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Configuring the NI3030x Network Interface Module Chapter 6 describes the steps involved with configuring the NI3030x module. It is assumed that you have already physically installed the NI3030x Network Interface module into the CH3000 chassis to include installing the NI3030x’s Flash Card.

6.1

NI3030x Network Interface Module Description The NI3030x Network Interface module is used in digital systems that require the transport of Ethernet services. This module also acts as an SNMP proxy agent for the active modules in the CH3000 chassis and for ARRIS nodes, VHubs, and other active elements, such as digital transceivers and OE1110 Ethernet Access Devices in any cluster that they interface with via digital receiver modules (DR3002, DR3021, DR3402, DR3250, DR3421, DR3450). Each NI3030x Network Interface module can interface with a maximum of 16 fiber clusters and supports a total of 16 full-duplex, Fast Ethernet (100 Mbps) connections. The NI3030x module also supports remote access using the EMS or the OTS software application or from a third-party SNMP manager. Communications can occur over any 10Base-T Ethernet link supporting the IP network protocol. The NI3030x is a hot swappable, dual-width module that occupies two-full-depth CH3000 chassis slots. It is shipped with a faceplate that connects to a standard 10-pin connector in the front of the module and a flash card, which is used to store and load NI3030x firmware and network configuration files. Its faceplate consists of a group of three STATUS LEDs, an ACCESS LED, and a recessed Reset button (reboots the NI module). Installing more than one management module per chassis (multiple NI3030x Network Interface or CX3001/CX3002 Communications modules) is not recommended due to the possibility of unreliable monitoring of active modules in the chassis. However, it is still possible to have multiple NI3030x modules in a chassis but only if that particular chassis is dedicated exclusively to provision and management of Ethernet services. Each NI3030x module in the chassis will reliably monitor the status of Fast Ethernet connections and devices in associated fiber clusters (digital receivers, fiber nodes, digital transceivers, and OE1110 Ethernet Access Devices). Using this objective, individual NI3030x module should not be used to manage other active modules installed in the same chassis.

6.2

Hardware and Software Installation Requirements If you are not familiar with the Craft Management Software (CMS) and performing any of the hardware installation and software configuration requirements, refer to the CMS Craft Management Software Installation and User Guide (1513438, for software release version 8.12.15) and the relevant hardware installation and activation guide.

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The NI3030x Network Interface module and the PS3xxx Power Supply must first be installed into a CH3000 chassis. Then, using CMS, make a serial connection between your PC and the PS3xxx Power Supply and configure the serial port for communications, using a RS-232 serial cable. If your PC does not have a serial port, you can obtain a USB/serial adapter from an electronics store.

Figure 6-1 illustrates the CMS serial connection from the PC to the PS3xxx Power Supply in a CH3000 chassis.

Figure 6-1

CMS Serial Connection from PC to PS3xxx Power Supply

RS232 Serial Cable

To configure a NI3030x Network Interface module installed in a CH3000 chassis, you must use the CMS application. CX300x or NI3030 firmware upgrades can only be performed using OTS or EMS. CMS cannot be used to update firmware on CX300x or NI3030 controllers.

6.3

Configuring the NI3030x Using the CMS User Setup Tab Several NI3030x settings are configured at the CMS User Setup tab such as:

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•

IP Address, Gateway and Mask

•

Optical Port Laser (ON/OFF)

•

Clock Reference (Free run, Lock to Primary, Lock to Secondary, Automatic)

•

Shelf Monitoring (ON/OFF)

•

NIF Topology Resynchronize

•

NIF Reboot

•

Device PasswordConfiguring the IP Address for a New NI Module

TM 1513436 Rev. A

Opti-Trace EMS v8.09.02 Installation and User Guide In order to establish communications using the Ethernet port on a new NI3xxx module installed in a CH3000 chassis, the IP address for the module needs to be configured. The factory shipped IP address of the NI3xxx is 10.0.0.225. To set up/change an IP Address: If you don’t already have this information, you must first get your IP Address, Subnet Mask, and Default Gateway from your IT department. 1.

Establish the serial communications port between the NI3xxx Network Interface module and the PC where CMS is installed.

2.

From the CMS application click the NI icon on the Modules/Alarms bar.

3.

At the User Setup tab in the Input Port IP Configuration area, enter the obtained IP Address, Mask, and Gateway in their respective text fields, and then click Set. The system is now updated with the new IP address, Mask, and Gateway.

4.

Verify that communication exits between your computer and the NI module by performing a ping test (Figure 6-2). The Ping Test assumes that your PC is on the same network as the CH3000 chassis or has a global IP address.

PING TEST 1.

From the Start menu > Run > enter cmd in the Run window Open textbox, and then click OK.

2.

The command window, cmd.exe, appears.

3.

At the prompt, enter ping and a space and the IP address you have been given, and then press Enter.

4.

If you have established a connection, you will receive a reply from the module (see Figure 6-2). If you do not achieve a connection, you will receive a Request timed out message. If the ping is not successful, you may have a problem with your IP address settings and may need to contact your network administrator.

To verify that communication really does exist between your computer and the NI3030x module, run the cmd.exe command from your Run window at your computer and ping the NI3030x module; for this example ping 10.10.109.68. Figure 6-2 shows that communication exists between the computer and the NI3000 module via the ping command by showing the Status window for the NI3000 and the ping window.

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Figure 6-2

6.3.1

Communications Confirmed via Ping Test

Changing the IP Address on the NI3030x Network Interface Module To view or change the IP address of the NI3030x: 1.

Click the User Setup tab in CMS or OTS. Make sure you do not enter an invalid or duplicate IP address when changing the NI3030x Network Interface module’s address. An error popup window will display if the IP address can not be found.

2.

Enter a new IP address in the IP address field, then click the Set button. You only need to enter the IP address only once, after clicking the Set button for the change to take effect.

3.

Select the Refresh button to verify your change.

Figure 6-3

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NI3030x User Setup Tab

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NI3030x Network Interface Module--SNMP Agent The purpose of the SNMP agent is to provide a standardized interface for network management.

6.3.3

Configuring Optical Port Laser Settings At the Optical Port Laser Settings area, you can either turn this setting ON or OFF.

6.3.4

Configuring Clock Reference and Shelf Monitoring At the Other Settings area, you can set the Clock Reference to one of four options: Free Run, Lock to Primary, Lock to Secondary and Automatic. You may also turn Shelf Monitoring ON or OFF.

6.3.5

Configuring NIF Topology Resync and Reboot and FPGA Device At the Other Settings area of the NI3030x module, you can resynchronize the NIF topology and reboot the NIF. NIF Topology Resync.: When selected, this process rechecks the network and updates the network elements regarding the number of clusters in the system, the number of nodes in each cluster, and the status of each node. This command also lets the nodes determine their position in the cluster with respect to the cluster receiver. Use this control only if you see serious degradation in system performance.

NI3030x NIF Reboot: Reboots the NI3030x module. This is a soft reset of the system. There is a serviceimpacting message that asks you to confirm this action. NI3000 only – Reset FPGA Device: Reloads the FPGA device with configuration data. (Inactive –This is for Factory Use Only.)

6.4

Configuring a Device Password on the NI Module The NI3030x Network Interface module has its own device password and access permissions that control the type of SNMP access allowed on the device. The password and access levels (Viewer, Operator, or SuperUser) for the NI are configured using CMS or OTS. For additional information about passwords, see Technical Note 09-007, Configuring SNMP and Web Passwords Using Opti-Trace (TN-87-10485). You need to connect a separate CAT 5 cable from the NI to the switch because the connection is not run through the existing CX connection.

SNMP is used by network management systems to monitor network-attached devices.

The Configure Device Passwords... button is at the bottom, center of the NI3xxx User Setup tab window (see Figure 6-3).

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To configure a device Password: 1.

From the NI User Setup tab, select the Configure Device Passwords... button. The Login screen displays (Figure 6-4). The Login screen requires an administrative password, which is obtained from ARRIS.

Figure 6-4

2.

Password Login for CX and NI

Enter the administrative Password that you obtained from ARRIS, and then click OK. The Device Password List window appears (Figure 6-5).

Figure 6-5

3.

Device Password List Window

Enter the desired password in the Enter Password text box. You may enter a maximum of 8 passwords for either the viewer or operator. A password can consist of a maximum of 16 characters.

4.

From the Select Access Permission drop-down list box, select Viewer, Operator, or Super User. Viewer gives the user “read only” access. Operator gives the user “read/write” privileges. Super User gives the user “read/write” privileges and the ability to add or delete SNMP passwords for the NI (and CX).

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Click Add Password. The new Password and selected Access Permission appear in the Device Password List table (Figure 6-6).

Figure 6-6

6.

New Password and Access

Select Refresh to update the system. To change the Access Permission level of an existing password, for example from Operator to Viewer or vice versa, you must first delete the existing password and then re-enter it, selecting the new access level.

To delete a device Password or Access Permission: 1.

From the Device Password List table, select the existing Password or Access Permission you want to delete. The Delete Password button enables.

2.

Click Delete Password(s). The Password and its associated Access Permission are deleted from the Device Password List table.

3.

Select Refresh to update the module with the new information. If you delete a Password, you will lose SNMP access via the CX or NI modules.

To change a Password or Access Permission: 1.

From the Device Password List table, select the Password and/or Access Permission you want to change. The Delete Password button enables.

2.

Click Delete Password(s). The Password and its associated Access Permission are deleted from the Device Password List table.

3.

Enter the new Password and/or new Access Permission, and then click Add Password. The new Password and selected Access Permission appear in the Device Password List table.

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4.

6.5

Select Refresh to update the module with the new information.

Configuring the NI3030x Using the Ethernet Tab Select the Ethernet tab to set the Loop Back mode from the four options shown in Figure 6-7.

Figure 6-7

6.5.1

NI3030x Ethernet Tab

Viewing Status and Packet Count The Ethernet tab allows you to view detailed NI3030x Status and Packet Count information. Click the Reset button to reset the packet counters to zero.

6.5.2

Setting Loop Back Mode Important Note: Set Loop Back Mode should only be configured to No loopback. For future module updates, the Ethernet tab will allow you to choose between the five loopback modes shown in Figure 6-8.

Figure 6-8

6.6

Future Loop Back Mode Selections

Configuring the NI3030x Using the Status Tab At the Status tab, you can view and reset some of the following parameters:

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NIF Info

•

System Up Time

•

Optical Status

•

Error Counts

Figure 6-9

6.6.1

Status Tab Interface for NI3030E

Resetting Optical Status for Daughter Board and FPGA At the Status tab, you can reset the Optical Status for the daughter board on the NI3030x Network Interface module and for the Field Programmable Gate-Array (FPGA). To reset optical status: 1.

From the Status tab, under the Optical Status area, click the Reset button for the appropriate fields associated with the Daughter Board and/or the FPGA. The counter(s) will reset to 0.

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6.6.2

Viewing NI3030x Network Interface Module Status The following table lists and defines the NI3030x read-only parameters: System Up Time, and Error Counts.

Table 6-1

NI3030x Information Parameters and System Up Time

NI Information Parameters

Definition

12V DC, 5V DC, 2.5V DC, 3.3V DC, 1.2V DC, 1.8V DC Temp. [oC]

Ambient temperature inside the module.

Fan Speed

Fan speed is automatically controlled by the controller based on the ambient temperature sensed.

NIF Top. State

Indicates whether or not the system has completed all checks to determine network topology. Possible values are: Ready/Discover/Updating Software/Diagnostics.

Prim. Laser

ON or OFF. ON indicates that the primary laser is lasing.

IP Address

Address of the router where the IP packets should be forwarded if the destination is not on the management subnet.

Mask

IP Mask for the management port on the module.

Gateway

Address of the router where the IP packets should be forwarded if the destination is not on the management subnet.

MAC Addr. [hex]

48-bit globally unique MAC address of the module in hex notation. In hex notation, every 4 bits are represented by an alphanumeric character.

Daughter Brd.

Type of daughter board that resides in the NI30xx. Only type currently is Type 1.

Second Port

Indicates whether the secondary optical port is Absent or Present.

FPGA

Indicates the status of the internal Field Programmable Gate Array programming state: Programmed or Not Programmed. (Can only be addressed by ARRIS Factory firmware and firmware updates).

Clock Source

Transmit clock source indicates whether the clock source is being derived from the received data or it is being locally generated. Values are: Internal or Free Run.

System Up Time Days, Hours, Minutes

Indicates how long the system has been running in days, hours, and minutes.

Error Counts PLL Slip Count

Indicates the total PLL Slip Count prior to reset.

PHY Rx Errors

Indicates the total PHY Rx Errors prior to reset.

Link Rx Errors

Indicates the total Rx Errors prior to reset.

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Configuring the NI3030x Interface Using the Alarms Tab The Alarms tab allows the monitoring and configuring of certain Alarm conditions as well as the clearing of alarm history. It is divided into three basic areas: Service Affecting Alarms, Non Service Affecting Alarms, and Alarm Settings.

Figure 6-10

6.7.1

Alarms Tab for NI3000 and NI3030E

Viewing Service Affecting and Non-Service Affecting Alarms The Service Affecting and Non-Service Affecting Alarms area indicate the normal operating value for the alarms displayed on the screen. The following table lists and defines the Service Affecting and Non-Service Alarms.

Table 6-2

Service Affecting and Non-Service Affecting Alarms

Service Affecting Alarms

Definition

12V DC, 5V DC, 3.3V DC, 2.5V DC, 1.2V DC and 1.8V DC

Indicates normal operating DC range. Triggers when the DC supply rail is outside the normal operating range.

PLL Slip

Phased Locked Loop has sensed a phase slip.

Internal Clock

The Clock source for the PLL has developed problems.

NIF Summary

One or more alarms related to the NI3030x is active.

LOS

Failure to detect significant optical signal at the Primary/Secondary optical port.

LOF

Frame Loss detected at the Primary/Secondary optical port.

Rx

Serial to parallel conversion alarm.

Non-Service Affecting

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6.7.2

Module Temperature

Triggers when the module temperature is outside normal range. Normal Range is –20o to +65oC.

Fan

Triggers when the fan temperature is outside normal range. Example: 43oC. If the fan does needs replacement, the fan cannot be replaced by the customer. Contact ARRIS customer support.

NIF Summary

One or more alarms related to the NI3030x is active.

Configuring RF and Backup Power Alarms, Clearing Alarm History At the Alarms tab, you can enable/disable the RF Alarm and Backup Power Alarm for the Service Affecting group of alarms and clear alarm history.

Figure 6-11

Alarm Tab Parameters

When you select the Clear Alarm History button, the Updating Cache window appears indicating that this process takes approximately 15 seconds.

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Opti-Trace EMS v8.09.02 Installation and User Guide

Navigating to OTS and Modules Chapter 7 discusses basic navigation from EMS to the OTS “shelf view”, which provides a view and access to all modules installed in a specific shelf (CH3000 chassis). Having the ability in EMS to set up and manage a high level view of key components in a large network, OTS provides the ability to “drill down” into individual chassis and nodes in order to view important status and other information as well as manage individual modules that are installed. This chapter is not intended to be a guide for use of OTS, however a few high level features and actions are pointed out. Please refer to TM 1513038 Opti-Trace Shelf Software Guide v8.11.19 for a complete overview of OTS features.

7.1

Navigating to the OTS Shelf View from EMS

There are two ways by which you can go to the OTS shelf view from EMS: 1) By right-clicking on the device of interest in the Topology Window (Figure 7-1) or

Figure 7-1

Navigating to OTS Shelf View From Device Pull-down

2) After high-lighting the device of interest in the Topology Window, click the Shelf Summary Alarm icon on the EMS toolbar as shown in Figure 7-2.

Figure 7-2

Navigating to OTS Shelf View from Shelf Summary Alarm Icon

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With either action above, the OTS Shelf View for that specific device (chassis) opens. Polling will instantly take place and the Shelf Summary Alarm bar will be populated according to installed modules. (Example: Figure 7-3).

Figure 7-3

7.2

OTS Shelf View Default Opening

Opening an OTS Module User Interface The fastest way to navigate to an installed module user interface is to click on the module/slot of interest from the Shelf Summary Alarm bar. As an example, click on Slot number 8 and the user interface for the installed DR3450N Digital Receiver opens. (Figure 7-4) The Status tab by default is showing, however you can quickly navigate to the Alarms, User Setup, RF Control, or Module Info tabs.

Figure 7-4

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DR3450 Digital Receiver Interface from OTS Shelf View

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Opening a Node Digital Transmitter from OTS A Digital Receiver Status Tab provides various status information as shown above to include showing Digital Transceivers that are installed in an attached NC2000, NC4000, VHub, or OM4/6000 node. In the “Transceiver Information” section, any block that is showing an Alarm History symbol within it as in windows Rx1, Rx2 above, has at least 1 node Digital Transceiver attached. To “drill down”, simply click on the block of interest as shown in Figure 7-5.

Figure 7-5

Opening a Node-based DTxxxx Interface from OTS Shelf View

The user interface for the Digital Receiver’s respective Digital Transceiver (DT4250N in this case) opens showing various read only transceiver information. (Figure 7-6) Alarms can be enabled or disabled from this interface.

Figure 7-6

Viewing a Node-based DT4250N Interface from OTS Shelf View

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Note at the top of the MFN Properties user interface there is also a “Node Properties (Lid)” Tab. Clicking this tab opens a window that displays various information about the NC2000, NC4000, or VHub node and its installed modules. In the case of this node, there is an AR4214G installed in slot B, another AR4214G installed in slot E, the DT4250N digital transceiver (discussed above) is installed in slot A (required slot), and an NM4002 installed in the required Node Monitor slot.

Figure 7-7

Viewing Components in a Node Lid

Information for the modules installed in slots B and the Node Monitor can be opened by clicking their respective “View” buttons. In Figure 7-8, the NM4002 Node Monitor Module User Interface is showing. Alarms can be configured in this interface, as well as the viewing of Alarms and Alarm History for various signal names. Alarm History can be cleared as well.

Figure 7-8

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OTS NM4002 Node Monitor Interface for an NC2000, NC4000, or VHub

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Opti-Trace EMS v8.09.02 Installation and User Guide Any other module installed in the CH3000 chassis can have its OTS user interface opened in the same manner as the process described above. Simply click on an occupied slot in the Alarm Slot Row, as indicated by a colored icon, which indicates the type of module installed. For example, Figure 7-9 displays the user interface for the PS3004D which is installed in Slot 2. Click on any other populated slot to view its respective OTS user interface options i.e. Status tab, Alarms tab, and Module Info tab.

Figure 7-9

Slot 2 PS3004D User Interface Options

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Appendix A A.1

Color-coded Module Icons and Definitions

EMS Icons The following table lists the most commonly encountered EMS icons. EMS Icon

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Description

EMS Icon

Description

Zone

Loader icon appears when the device’s firmware is being upgraded or when there is a problem in the network.

NI Network Interface Module

Aggregator

CX Communications Module

Not fragmented AG Port 1

DT Node

Not fragmented AG Port 2

OE1110 Node

Not fragmented AG Port 3

OE4130 Node

Not fragmented AG Port 4

OE1030 Node

Fragmented Port 1

DS Node

Fragmented Port 2

Closed Cluster

Fragmented Port 3

Open Cluster

Fragmented Port 4

PM1003 Node

OLT

I2C Nodes

ONU

Primary C-Mode

Direct GT

Secondary C-Mode

Remote GT

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Device Icons The following table lists the device green color-coded icons, which represent active (not alarming) modules installed in a chassis. Icons

Definitions PS3002 Series AC Power Supply Digital Transceivers A/B Alternate Routing Switches Analog Receivers

1550 Nanometer Broadcast Transmitter 1550 Nanometer Narrowcast Analog Transmitter Broadcast Transmitter CX300x Communications Module PS3048 Series DC Power Supply Digital Receivers Digital Transponders Ethernet Switches Optical Switches EDFA’s (Optical Amplifiers) Network Interface Module BC/NC Optical Combiner Modules Unknown Device Unknown Device Unsupported New card

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A.3

Generic System Icons Table A-3 lists and defines generic system icons for OTS.

Generic System Icons and Definitions Icons

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Name

Definitions

Warning

Non-service affective trap event.

OK/INFO

Information trap event.

STOP

Service-affecting trap event.

CLEAR

Indicates the alarmType is 'clear (5)' in the Trap Log, Trap View, and Active Alarms.

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Appendix B

EMS Warning and Error Messages

Appendix B lists all of the EMS messages and their probable cause(s) and any action, if needed. Messages within the tables are in alphabetical order.

Table 7-1

EMS Common Messages

Message

Meaning

Action

System Error Messages Are you sure you want to delete the selected Connection(s)?

Are you sure you want to delete the selected Recipient?

This is a Warning message, asking the user to carefully examine all selected connections prior to deleting any of them.

Verify that you truly want to delete the selected Connection(s).

The user tried to delete a recipient from the email list.

Verify that you truly want to delete the selected Recipient.

Click Yes to delete, or click No to stop the action.

Click Yes to delete, or click No to stop the action. This is a Precautionary Alert message. The user tried to select and delete one or more entries from the Trap Receiver List.

Verify that you truly want to delete the selected trap receiver(s).

Are you sure you want to overwrite the committed topology? This will take 1 minute to perform.

This is a Warning message designed to inform the user that the action is time-consuming. The user tried to save the NIF topology after modifications. This is a nonservice-affecting action.

Verify that you truly want to overwrite.

Are you sure you want to reboot xx?

This is a Precautionary Alert message to prevent an accidental service-affecting action.

Verify that you truly want to Reboot.

Are you sure you want to Reload

This is a Warning message.The user tried to reload all of the connections from the saved file.This action could be service-affecting if the existing connections are different from the connections in the saved file.

Verify that you truly want to Reload the Connections.

Unable to bring up Shelf View.

Right-click on the node and scroll to and bring up the General Options window. The Enable Shelf monitoring checkbox should be selected for Shelf monitoring.

Are you sure you want to delete the selected trap receiver(s)?

Connections?

Message appears stating that “Monitoring the Shelf option on this device is OFF.

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Click Yes to delete, or click No to cancel the action.

Click Yes to continue, or click No to cancel the action.

Click Yes to continue the reboot, or click No to cancel the action.

Click Yes to continue, or click No to cancel the action.

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Message

Meaning

Action

System Error Messages (continued) Are you sure you want to upgrade the CX/NI with new firmware?

This is a Precautionary Alert message to prevent an accidental service-affecting action. The user has selected an upgrade firmware option.

Click Yes to continue, or click No to cancel the action.

Busy performing other tasks. Cannot connect to the device.

The user has attempted to connect to the CX/NI device while the device is still performing another operation.

Wait until the device is no longer busy and then proceed.

Busy performing other tasks. Cannot refresh now. Try again later?

The user has attempted to refresh while the device is still performing another operation.

Wait until the device is no longer busy and then proceed.

Busy performing other tasks. Please try again later.

The user has attempted to enable another operation on the CX/NI device while the device is still performing another operation.

Wait until the device is no longer busy and then proceed.

Invalid Polling Interval. Please enter a value between 'x' and 'y'.

The user has tried to enter a polling interval value that is out of range.

Click OK and re-enter a polling value that is within the specified polling range.

This message only appears in modules that allow entry in the polling area - most modules have a drop-down menu for polling.

Main Frame Are you sure you want to cancel polling?

The user has tried to stop polling while polling is still in progress.

Verify that you truly want to stop polling. If you want to stop polling, click Yes and the polling will stop. If you don’t want to stop polling, click No and the polling will continue.

Card type changed. Slot 'X' will refresh.

The card type in the slot has changed.

Click OK. The slot needs to refresh.

The user has tried to enter a value for a specific parameter that is out of range or is invalid.

Click OK and re-enter a value that is within the specified range or is valid.

User Setup Tab Invalid Value. Please enter a value between 'x' and 'y'.

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CX and NI Module Specific Messages

Message

Meaning

Action

Device Password List All the selected password(s) could not be deleted. Please 'Refresh' to view the correct password list.

This message indicates that there was a failure to delete the selected password(s) from the password list – they are non-existent in the controller.

Click OK to continue.

One possible reason is that these password(s) were already deleted by some other application. Cannot add password. Duplicate password found.

The user has tried to enter an existing password.

Click OK and enter a password that is not already being used in the system.

Cannot add password. The maximum number of passwords that can be added is 8 and has been reached.

There is a limit of eight passwords for each system. The user has tried to add another password but the number of passwords exceeds the specified limit of eight.

Click OK and delete an existing password(s) to bring the number of passwords already in the system to less than eight.

Deleting the password(s) will also remove all trap hosts using these password(s). Are you sure you want to delete the selected password(s)?

The user has tried to delete a password, from the password list, that has trap hosts associated with it.

Reconfirm that you truly want to delete the password(s) from the password list. If you want to delete the password, click Yes. If you don’t want to delete the password, click No.

Service-affecting alarm and message: Ethernet Only support is disabled, but network is in Ethernet Only mode. Invalid Password. Password should not contain spaces.

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There is no DT or DR in the system but the Ethernet Only Support (No RF Support) checkbox is unchecked in the EMS (NI) General Options screen.

The Ethernet Only Support (No RF Support) checkbox in the EMS (NI) General Options screen needs to be selected/checked.

Spaces are not allowed in a password.

Click OK and re-enter the password making sure that there are no spaces.

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Table 7-3

Communications Module (CX300x) Messages

Message

Meaning

Action

User Setup Tab Are you sure you want to Reboot the CX300x controller?

The user has tried to reboot the CX module.

Verify that you truly want to reboot the CX module. If you want to reboot, click Yes and continue. If you don’t want to reboot, click No and the reboot will stop.

Invalid IP

The user has tried to set an invalid IP address for the CX module.

Click OK and enter a valid IP address for the CX module.

Invalid Mask

The user has tried to set an invalid IP mask for the CX module.

Click OK and enter the correct IP mask for the CX module.

Invalid Gateway

The user has tried to set an invalid IP gateway for the CX module.

Click OK and enter the correct IP gateway for the CX module.

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NI Module (NI3xxx) Messages

Message

Meaning

Action

User Setup Tab Are you sure you want to Reboot NI?

The user has tried to reboot the NI module.

Verify that you truly want to reboot the NI module. If you want to reboot, click Yes and continue. If you don’t want to reboot, click No and the reboot will stop.

Are you sure you want to Resync the Topology?

The user has tried to resynch the network topology. The NI will rediscover the topology.

Verify that you truly want to resync the network topology. If you want to resync, click Yes and continue. If you don’t want to resync, click No and the resynch will stop.

Modifying this may break the fiber messaging channel. Please refer to reference manual for details. Proceed?

The user has tried to change the clock reference value.

Verify that you truly want to change the clock reference value. If you want to change the clock reference value, click Yes and continue. If you don’t want to change the clock reference value, click No and the action will stop.

Are you sure you want to Reset the FPGA Device?

The user has tried to reset the FPGA device.

Verify that you truly want to reset the FPGA device. If you want to reset the FPGA device, click Yes and continue. If you don’t want to change the FPGA device, click No and the action will stop.

Modifying the management interface will break your current management connection. Please refer to reference manual for details. Proceed?

The user has tried to modify the management interface; i.e., IP address, IP gateway or IP Mask of the NI module.

Verify that you truly want to modify the management interface. If you want to modify the management interface, click Yes and continue. If you don’t want to modify the management interface, click No and the action will stop.

Invalid IP

The user has tried to set an invalid IP address for the NI module.

Click OK and enter the correct IP address for the NI module.

Invalid Mask

The user has tried to set an invalid IP mask for the NI module.

Click OK and enter the correct IP mask for the NI module.

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Appendix C C.1

Resource MIB Files

MIB Files A Management Information Base (MIB) is a collection of information organized like a database. It allows you to pull out data from SNMP enabled devices in addition to performing the following functions: •

Perform basic alarm (trap) management

•

Retrieve and display MIB data in a human-readable form

•

Set MIB variables, create, modify or delete conceptual table rows

•

View the text file in a graphical manner usually featuring a MIB tree

A MIB is accessed using a network management protocol, usually SNMP. MIBs consist of managed objects identified by object identifiers. Any MIB browser may be used to view the SNMP traps. A MIB object represents any number of characteristics of a managed device . Managed objects consist of one or more object instances (variables). An object identifier (or object ID) uniquely identifies a managed object in the MIB hierarchy. The MIB hierarchy can be seen as a tree with a nameless root, with levels uniquely assigned. The top-level MIB object IDs belong to different standards organizations, while lower-level object IDs are allocated by associated organizations. The following screen depicts the About Opti-Trace EMS window which lists the EMS system3000.mib version. This screen is accessible from the main menu under Help.

About Opti-Trace EMS Window Showing MIB Information

C.2

ARRIS MIB Files ARRIS defines private branches that include managed objects for Opti-Trace applications in a custom branch. Listed below are the two MIB files you will have on your system after downloading EMS v8.08.09: •

system3000.mib (ARRIS Enterprise MIB version 1.65)

•

NifMgmt MIB version 1.24c

System3000.mib Files

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Opti-Trace EMS v8.09.02 Installation and User Guide This module provides definitions for ARRIS's enterprise-specific shelf MIBs. The most important MIB file is the system3000.mib because the following components rely on the data supplied by this MIB: •

shelf/chassis

•

third party vendors

•

latest version number required by customers

When you install EMS, the latest version of the system3000.mib is also installed in the same location as the application. Detailed descriptions are given in the MIB files. ARRIS-SYSTEM3000-MIB DEFINITIONS ::= BEGIN IMPORTS OBJECT-TYPE FROM RFC-1212 TRAP-TYPE FROM RFC-1215 enterprises, NetworkAddress, IpAddress, Counter, Gauge, TimeTicks FROM RFC1155-SMI DisplayString FROM RFC1213-MIB DateAndTime FROM SNMPv2-TC; ARRISAlarmType ::= INTEGER {

nifMgmt MIBs The nifMgmt MIBs are installed when you install EMS and also reside in the same location as the application. They are specific to ARRIS’ Network Interface modules, and report anomalies that occur within enterprises, or that deal with Network Address, IP Address, Counter, Gauge, and Time Ticks. Detailed descriptions are given in the MIB files.

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Appendix D

Version History

Appendix D gives compatibility information in Table 7-5 about the released versions of EMS, OTS, and CMS.

D.1

Version History for EMS, OTS, and CMS Table 7-5 provides information about all versions of EMS, OTS, and CMS that have been released to date, and includes the appropriate version of the .mib files in the installation package. Beginning with the release of EMS version 2.15.11, the associated system mib file included with that application is named ems_system3000.mib.

Table 7-5

Version History for EMS, OTS, and CMS

EMS Version(s)

nifMgmt.mib

Build Date

EMS 7.06.18

nifMgmt.mib = 1.18

EMS 7.07.13

nifMgmt.mib = 1.22

September 2013

EMS 8.01.04

nifMgmt.mib = 1.22a

December 2014

EMS 8.05.03

nifMgmt.mib=1.23b

September 2016

EMS 8.06.10

1.23c

April 2017

EMS 8.07.07

1.24

December 2017

EMS 8.08.09

1.24c

December 2018

EMS 8.09.02

nifMgmt.mib=1.24c

August 2019

OTS Version(s)

January 2012

system3000.mib

Build Date

OTS 7.09.13

Version 1.52

January 2012

OTS 7.16.14

Version 1.55

September 2013

OTS 8.01.05

Version 1.58

December 2014

OTS 8.06.05

Version 1.61c

September 2016

OTS 8.08.08

Version 1.63

April 2017

OTS 8.10.10

Version 1.63d

December 2017

OTS 8.11.19

Version 1.65

December 2018

OTS 8.12.03

Version 1.65

August 2019

CMS Version(s)

N/A

Build Date

CMS 7.09.15

N/A

January 2012

CMS 7.17.11

NA

September 2013

CMS 8.01.06

NA

December 2014

CMS 8.06.06

NA

September 2016

CMS 8.08.09

N/A

April 2017

CMS 8.10.15

N/A

December 2017

CMS 8.11.22

N/A

December 2018

CMS 8.12.15

N/A

January 2019

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Abbreviations, Acronyms and Glossary Term

Definition

AT

Analog Transceiver or Transmitter

Attenuation

Attenuation is the reduction of signal strength during transmission. It is the opposite of amplification and is normal when a signal is sent from one point to another. If a signal attenuates too much, it becomes unintelligible, which is why most networks require repeaters at regular intervals. Attenuation is measured in decibels, dB.

BER

Bit Error Rate. In a digital transmission, BER is the percentage of bits with errors divided by the total number of bits that have been transmitted, received or processed over a given time period. The rate is typically expressed as 10 to the negative power.

Cluster

A cluster is a collection of nodes or VHubs that terminate in a single receiver in the headend/hub.

CMS

Craft Management Software

CRC

Cyclic Redundancy Cycle

CX

CX300x Communications Controller for the CH3000 Chassis

DR

Digital Receiver

DT

Digital Transceiver or Transmitter

DWM

Dense Wave Multiplexing

DWDM

Dense Wave Division Multiplexing. DWDM is an optical technology used to increase bandwidth over existing fiber optic backbones. It works by combining and transmitting multiple signals simultaneously at different wavelengths on the same fiber. In effect, one fiber is transformed into multiple virtual fibers.

EAD

Ethernet Access Device

EMS

Element Management Software

Firmware

Firmware is a software program that is embedded in a hardware device; it is the programmable content of the hardware device. The firmware in the flash memory chips used in certain modules are designed to be updated through a software update.

Full Duplex

Transmission of data in two directions at the same time/simultaneously.

GUI

Graphical User Interface

Half Duplex

Transmission of data is in one direction at a time.

I2C

Inter-Integrated Circuit (Bus and Protocol)

LOF

Loss of Frame

Loop Back

A Loop Back is a communications channel with only one endpoint.

LOS

Loss of Signal

MFN

Mini Fiber Node

MIB

Management Information Base. MIB is a type of database used to manage the devices in a network.

MUX (MUXING)

In communication transmission systems, mux is an abbreviation for multiplexing, a device that sends multiple signals on a carrier channel at the same time in the form of a single, complex signal to another device that recovers the separate signals at the receiving end. The receiver is sometimes called a demux. Muxing is the process.

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NI

NI3030 Network Interface Module for the CH3000 Chassis

NIC

Network Interface Card

Node

A node is a group of related devices within the scope of a cluster.

OID

Object Identifier. A numeric string that is used to uniquely identify an object

OSI (OSI Layers)

Open System Interconnection. OSI is a networking framework for implementing protocols in seven layers. Layer 1: Physical; Layer 2: Data link; Layer 3: Network; Layer 4: Transport; Layer 5: Application/Session; Layer 6: Presentation; Layer 7: Application.

OTS

Opti-Trace Shelf

PC

Personal Computer

PLL

Phase Locked Loop. PLL a closed-loop feedback control system that generates and outputs a signal in relation to the frequency and phase of an input (“reference") signal. A phase-locked loop circuit responds to both the frequency and the phase of the input signals, automatically raising or lowering the frequency of a controlled oscillator until it is matched to the reference in both frequency and phase.

PS

Power Supply

RF

Radio Frequency

RS-232

A standard developed by the Electronic Industries Association that governs the interface between data processing and data communications equipment, and is widely used to connect computers via their serial port to peripheral devices.

SNMP

Simple Network Management Protocol. SNMP is used by network management systems to monitor network-attached devices for conditions that warrant administrative attention. It consists of a set of standards for network management, including an Application Layer protocol (L7), a database schema, and a set of data objects

SMTP

Simple Mail Transfer Protocol. SMTP is a standard for email transmissions across the internet. It is a client-server protocol that specifies the recipient(s) of a message. An email client knows the outgoing mail SMTP server from its configuration.

TDM

Time Division Multiplexing. TDM is a method of putting multiple data streams in a single signal by separating the signal into many segments, each having a very short duration. Each individual data stream is reassembled at the receiving end based on the timing.

TFTP

Trivial File Transfer Protocol (TFTP) is a very simple file transfer protocol, with the functionality of a very basic form of FTP; it was first defined in 1980. source: http://en.wikipedia.org/wiki/Trivial_File_Transfer_Protocol

Trap

A program interrupt, usually an interrupt caused by some exceptional situation/event in the user’s program. In most cases, the operating system performs some type of an action, and then returns control to the program.

VCXO

Voltage-Controlled Crystal Oscillator VCXO is used when the frequency of operation needs to be finely adjusted.

Zone

106

A zone is a grouping of NI3030x management modules and associated device clusters according to geographical area, customer location, headend location, or any other criteria defined by the network operator.

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Co rp orate H eadqu arters AR RIS · Suwanee · G eo rgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris. co m

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