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Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 PART 1/2 PARTICIPANT’S GUIDE Alcatel-Lucent U

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Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1

PART 1/2

PARTICIPANT’S GUIDE Alcatel-Lucent University This document has no contractual value and may be changed or withdrawn at any time by Alcatel-Lucent.

REF. OF00TE600US

Issue 03

This product includes software. Its use may be subject to legislation concerning computer technology, databases and civil liberties (in case of France see the law N° 7817 dated 6 january1978).

Alcatel-Lucent Office Communication Solutions Technical Training Offer

1 | Presentation Title | Month 2006

All Rights Reserved © Alcatel-Lucent 2006, #####

Alcatel-Lucent Office Communication Solutions Legend OFFICE CERTIFIED ADVANCED represents training courses involved in ACSE certification represents training courses involved in other product certification represents training courses that are not involved in certification program represents a prerequisite training courses that are not involved in certification program I = x h stands for Individual learning, in hours C = x d stands for Classroom learning, in days V = x d stands for Virtual learning, in days

2 | Presentation Title | Month 2006

All Rights Reserved © Alcatel-Lucent 2006, #####

Alcatel-Lucent Office Communication Solutions Newcomers

OFFICE CERTIFIED ADVANCED

VALUE ADDED OPTIONS

Starter & Accounting OmniVista 4760

PIMPhony

ECS Expert

OTCC Office

Internet

On Site Mobility

SOLUTION BASED OPTIONS

VoWLAN

Duration: I = 6 h and C = 10 d

ALU Office Communication Solutions

OmniAccess

Hotel

WLAN Certified Advanced

VoIP & Multi-Site Network

Level 2

OmniStack LS 6200

Certified Advanced Level 1

PRERIQUISITES

3 | Presentation Title | Month 2006

Basic Telephony

All Rights Reserved © Alcatel-Lucent 2006, #####

Network

Network Security

Knowledge

Essentials

Alcatel-Lucent Office Communication Solutions Solution Based Options

OFFICE CERTIFIED ADVANCED

SOLUTION BASED OPTIONS Duration: I = 6 h and C = 10 d

Certified Advanced Level 1 Certified Advanced Solution overview Level 1 OmniPCX Office OF00TE600 Extended Communication Server OmniStack LS 6200 OmniAccess 4300 OmniPCX Office installation OmniPCX Office hardware Description Telephone start up & management Save and restore the OmniPCX Office database

4 | Presentation Title | Month 2006

C=5d I=2h

Certified Advanced C = 5 d Level 2 I=4h OF00TE601

All Rights Reserved © Alcatel-Lucent 2006, #####

Certified Advanced Level 2 Multiple Automated Attendant Public SIP trunking Software installation(Lola) Extended Communication Server Installation Virtual Desk Mobile Virtual Desktop Internet access OmniStack LS 6200 installation

Alcatel-Lucent Office Communication Solutions Value Added Options 1/2

OFFICE CERTIFIED ADVANCED

VALUE ADDED OPTIONS Hotel Advanced features OHL Link

ECS Expert Web site Database VPN DNS advanced management Maintenance Logs study Internet Shared Internet access Manage VPN Proxy Firewall

5 | Presentation Title | Month 2006

Hotel

I=3h

OF00WB602

ECS Expert

OF00TE606

OF00WB605

C=3d

C=2d

OmniTouch Contact Center Office Installation & agent management Supervision tool Statistics & troubleshooting

I=6h

OmniTouch Contact C=1d

OF00TE603

Internet

VoIP & Multi-site

VoIP & Multi-Site Voice over IP Multi-site management Network services Private SIP trunking

Center Office OF00TE607

I=8h V=2d

PIMPhony

C=2d

OF00TE608

All Rights Reserved © Alcatel-Lucent 2006, #####

PIMPhony Overview & topology Advanced setup Visual mailbox Customer database integration

Alcatel-Lucent Office Communication Solutions Value Added Options 2/2

OFFICE CERTIFIED ADVANCED

VALUE ADDED OPTIONS On-site mobility Voice over WLAN WLAN architecture overview Spectralink/ PCX interoperability PCX management WLAN extension

OmniVista – Starter & Accounting 4760 client and server setup in simplified mode PCX registration in the technical directory Put the accounting into service Carrier configuration Reports Database save & restore

6 | Presentation Title | Month 2006

On site mobility Voice over WLAN

OmniAccess V=1d

WLAN

OF00WB430

DT00TE431

OmniVista

OmniStack LS

Starter & Accounting 4760TE800

I = 13 h C=5d

6200

C=4d

C=2d

DT00TE840

All Rights Reserved © Alcatel-Lucent 2006, #####

Alcatel-Lucent OmniAccess WLAN Product Line and Features Alcatel-Lucent WLAN System Administration WLAN Planning/Design Roles and Firewall

OmniStack LS 6200 Product Overview System Administration Layer 2 Features Quality of Service Security System Maintenance

Alcatel-Lucent Office Communication Solutions From ACFE/ACSE OmniPCX Office R5 to ACSE Office Certified Advanced OmniPCX Office Upgrade R5 to R6 Extended Communication

ACFE/ACSE OmniPCX Office R5

Server

ACSE Office Certified Advanced

OmniStack introduction

Upgrade R5.1 to R6

I=1h C=2d

OF00TE611

7 | Presentation Title | Month 2006

Upgrade R5.1 to R6 OmniPCX Office New hardware equipment New services SIP enhancements MAA Applications ergonomics OmniStack OmniStack LS 6200 description OmniStack LS 6200 installation

ECS Installation & administration

I=1h C=3d

OF00TE613

All Rights Reserved © Alcatel-Lucent 2006, #####

ECS Installation & administration Overview, startup LAN& DHCP, Directory Virtual desktop OmniPCX Office integration DNS, FTP, Firewall, Proxy, printing server OmniPCX Office advanced configuration

Alcatel-Lucent Office Communication Solutions From ACFE Office Certified Standard to ACSE Office Certified Advanced

Certified Advanced Basic level Certified Advanced

ACFE Office Certified Standard

ACSE Office Certified Advanced

Level 2 Certified Advanced Basic Level Voicemail & Groups Trunk groups (ISDN, Analogue) Accounting ARS Outgoing and incoming calls services

Certified Advanced Basic level

C=4d

OF00TE614

Certified Advanced C = 5 d Level 2 I=4h OF00TE601

8 | Presentation Title | Month 2006

Certified Advanced Level 2 Multiple Automated Attendant Public SIP trunking Software installation(Lola) Extended Communication Server Installation Virtual Desk Mobile Virtual Desktop Internet access OmniStack LS 6200 installation

All Rights Reserved © Alcatel-Lucent 2006, #####

Alcatel-Lucent Office Communication Solutions TAP-Lab offer

OFFICE CERTIFIED ADVANCED

TAP-Lab Office Communication Solutions

TAP-Lab Office Communication Solutions OF00TA0A6

9 | Presentation Title | Month 2006

C=2d

•Implement phone facilities, configure users accounts and groups, configure advanced features by OMC •Configure the voice mail enhancements •Manage advanced DECT parameters •Implement LAN server features •Configure the proxy, RAS, VPN, firewall, file server, •Intranet server •Use the e-mail enhancements •Use the LOLA loading tool •Implement VoIP, H323 and SIP •Detect management related failures, use statistics and alarms, use network maintenance command •OmniTouch Call Center Office •Configure Extended Communication Server services : •DNS, FTP, Firewall •Printing server •Proxy •Integrate the Extended communication Server with OmniPCX Office

All Rights Reserved © Alcatel-Lucent 2006, #####

Audience Engineers in charge of installation, configuration & maintenance of complex solutions

Alcatel-Lucent Office Communication Solutions Certification Offer

ACSE Office Certified Advanced

OFFICE CERTIFIED ADVANCED

C=1d

OF00TC0C9

10 | Presentation Title | Month 2006

All Rights Reserved © Alcatel-Lucent 2006, #####

In classroom (MCQ-60 Questions + LAB)

www.alcatel-lucent.com

11 | Presentation Title | Month 2006

All Rights Reserved © Alcatel-Lucent 2006, #####

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1

REFERENCE

OF00TE600US

DURATION

DELIVERY LANGUAGE

Cer tification level

English (course material in English)

METHODS 2

hours

5

days

Virtual self-paced training on the computer. 2 hours before c -learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC Technicians and Engineers in charge of the installation, the configuration and maintenance of the Office Communication Solutions

OBJECTIVES At the end of the course, the participant will be able to: • •

Describe an Alcatel-Lucent Office Communication Solutions Install and configure the voice services of the Alcatel-Lucent OmniPCX Office: o Hardware & Terminals o Voicemail & Groups o PIMPhony o Trunk groups (ISDN, Analogue) o Accounting o ARS o Outgoing and incoming calls services o Database saving and restoration o Remote management and maintenance access

PREREQUISITES •

To have attended the Basic Telephony training course (Ref.: FG00TE082US) or to prove equivalent knowledge

REQUIRED TECHNICAL CONFIGURATION For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

For v-learning only Access to the Internet with 8 KBytes/s available bandwidth per participant. Internet Explorer version 5.5 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1

PROGRAM DESCRIPTION Phase 1: i-learning

2 hours

Describe the Office Communication Solutions Suite: o Alcatel-Lucent OmniPCX Office o Alcatel-Lucent Extended Communication Server o Alcatel-Lucent OmniAccess 4300 o Alcatel-Lucent OmniStack 6200 Alcatel-Lucent OmniPCX Office: Describe the services and the environment: o o o o o

Environment Daily phone features and associated vocabulary Mobility overview Voicemail overview PIMPhony overview

Describe the hardware: o Racks o Racks power supply o OmniPCX Office Compact unit o CPU boards o Interface boards o Daughter boards Describe the terminals: o Reflexes sets range o 8 & 9 Series sets range o DECT sets o Add-on modules o Optional plugware Describe the management tool OMC: o Role o Environment Describe the installation Wizards

All Rights Reserved © 2007, Alcatel-Lucent University

Cer tification level

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 Phase 2: c-learning

5 days

Use the management tool OMC Describe the configuration Wizards and their objectives Describe and use the modification Wizards Start and stop the system Use the installation Wizards Modify the IP address of the OmniPCX Office Describe and manage a DECT system Register DECT handset Describe and install IP terminals Describe and install PIMPhony Describe and manage the groups: o o o o

Hunting group Pick-up group Broadcast group Manager / Secretary group

Describe and configure the dialing plans and the associated services: o o o o o

Internal dialing plan Public dialing plan Private dialing plan Services in communication Installation number

Describe and manage the subscriber’s features: o Keys o Sets profiles o Dynamic routing o Personal speed dialing o Features rights Describe and configure a Multiset configuration Describe and customize the voicemail application Describe and manage the personal assistant Save and restore the database Download the software licenses Describe and configure the OMC remote access Describe and configure the internal accounting (IP and V24)

All Rights Reserved © 2007, Alcatel-Lucent University

Cer tification level

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 Describe and manage the incoming calls services: o OP groups and time ranges o Call distribution o Pre-announcement o OP group forwarding Describe and manage the messages Describe and manage the outgoing call services: o o o o o

Trunk groups Traffic sharing Baring Collective directory Trunk allocation

Describe and manage the 6-party conference Describe and manage the resource keys Describe and manage the ARS service: o Internal ARS o ARS simple multi-carrier Describe and manage the Multi Company configuration Describe and use the Noteworthy addresses Describe and use the tools PHD relay and WebDiag

All Rights Reserved © 2007, Alcatel-Lucent University

Cer tification level

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 toc.doc

DOCUMENT CHANGES

Issue

Date

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1

01

04/07

File reference: OF00TE600US

02

07/07

03

08/07

Issue

Date

GENERAL SUMMARY PART 1 CORE CURRICULUM AND CATALOG PROGRAM DESCRIPTION 1.

Alcatel-Lucent Office Communication Solution Presentation OXOF0001P11TEUS .............................................................................................7

2.

CPU connection and board installation OXOF0010P05TEUS ........................................................................................... 13

3.

Peripheral equipment cabling OXOF0013P02TEUS ........................................................................................... 27

4.

Start and Stop the system OXOF0014P00TEUS ........................................................................................... 37

5.

OMC management tool OXOF0007P01TEUS ........................................................................................... 45 OXOF0007H05TEUS........................................................................................... 55 OXOF0007S05TEUS ........................................................................................... 57

6.

Installation Wizards OXOF0015P01TEUS ........................................................................................... 63 OXOF0015H07TEUS........................................................................................... 73 OXOF0015S07TEUS ........................................................................................... 75

7.

Modification Wizard OXOF0019P07TEUS ........................................................................................... 79

8.

Default configuration OXOF0018P00TEUS ........................................................................................... 87

REF. OF00TE600US Issue 03

All Rights Reserved © 2007, Alcatel-Lucent University

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Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 toc.doc

9.

DECT Handset registration by wizard OXOF0015P05TEUS ...........................................................................................99 OXOF0033H03TEUS ......................................................................................... 103 OXOF0033S03TEUS.......................................................................................... 105 OXOF0033C02TEUS ......................................................................................... 107

10. IP Terminals OXOF0059C00TEUS ......................................................................................... 111 OXOF0314C01TEUS ......................................................................................... 117 OXOF0059C03TEUS ......................................................................................... 133 OXOF0059H00TEUS ......................................................................................... 135 OXOF0059S00TEUS.......................................................................................... 137

11. PIMphony installation OXOF0324C07TEUS ......................................................................................... 141 OXOF0324C03TEUS ......................................................................................... 153 OXOF0324H01TEUS ......................................................................................... 155 OXOF0324S01TEUS.......................................................................................... 157 OXOF0315H03TEUS ......................................................................................... 163 OXOF0315S03TEUS.......................................................................................... 165

12. Groups management OXOF0035P00TEUS ......................................................................................... 175 OXOF0035C01TEUS ......................................................................................... 181 OXOF0035C02TEUS ......................................................................................... 183 OXOF0035C03TEUS ......................................................................................... 185 OXOF0035C04TEUS ......................................................................................... 187 OXOF0035H04TEUS ......................................................................................... 189 OXOF0035S04TEUS.......................................................................................... 191

13. Dialing Plans OXOF0037P00TEUS ......................................................................................... 197 OXOF0037H01TEUS ......................................................................................... 207 OXOF0037S01TEUS.......................................................................................... 209

14. User's Features OXOF0034P00TEUS ......................................................................................... 213 OXOF0034C01TEUS ......................................................................................... 229 OXOF0033C04TEUS ......................................................................................... 231 OXOF0034H07TEUS ......................................................................................... 233 OXOF0034S07TEUS.......................................................................................... 235 OXOF0034H08TEUS ......................................................................................... 239 OXOF0034S08TEUS.......................................................................................... 241

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All Rights Reserved © 2007, Alcatel-Lucent University

REF. OF00TE600US Issue 03

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 toc.doc

15. Multiset OXOF0320P01TEUS ..........................................................................................247 OXOF0320H01TEUS..........................................................................................253 OXOF0320S01TEUS ..........................................................................................255

16. Mailbox customization OXOF0041P00TEUS ..........................................................................................259 OXOF0041H03TEUS..........................................................................................279 OXOF0041S03TEUS ..........................................................................................281

17. Personal Assistant OXOF0043P03TEUS ..........................................................................................287 OXOF0043H03TEUS..........................................................................................293 OXOF0043S03TEUS ..........................................................................................295

18. Incoming calls management OXOF0020P00TEUS ..........................................................................................299 OXOF0072P00TEUS ..........................................................................................315 OXOF0020C01TEUS..........................................................................................319 OXOF0020C02TEUS..........................................................................................321 OXOF0020C03TEUS..........................................................................................325 OXOF0020C04TEUS..........................................................................................327 OXOF0327C01TEUS..........................................................................................331 OXOF0020H05TEUS..........................................................................................335 OXOF0020S05TEUS ..........................................................................................337

REF. OF00TE600US Issue 03

All Rights Reserved © 2007, Alcatel-Lucent University

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Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 toc.doc

PART 2 19. Outgoing calls management OXOF0021P00TEUS ......................................................................................... 343 OXOF0021C01TEUS ......................................................................................... 357 OXOF0021C02TEUS ......................................................................................... 359 OXOF0021H03TEUS ......................................................................................... 361 OXOF0021S03TEUS.......................................................................................... 363

20. Metering over V24/IP OXOF0039P02TEUS ......................................................................................... 369 OXOF0355H00TEUS ......................................................................................... 383 OXOF0355S00TEUS.......................................................................................... 385

21. 6 party conference OXOF0371P02TEUS ......................................................................................... 391 OXOF0371H00TEUS ......................................................................................... 401 OXOF0371S00TEUS.......................................................................................... 403

22. ARS management OXOF0047P00TEUS ......................................................................................... 407 OXOF0053P00TEUS ......................................................................................... 423 OXOF0047H01TEUS ......................................................................................... 431 OXOF0047S01TEUS.......................................................................................... 433 OXOF0053H01TEUS ......................................................................................... 435 OXOF0053S01TEUS.......................................................................................... 437

23. Pseudo multi-company configuration OXOF0067P00TEUS ......................................................................................... 443

24. Noteworthy addresses modification OXOF0063P00TEUS ......................................................................................... 453 OXOF0063A00TEUS ......................................................................................... 461 OXOF0063H00TEUS ......................................................................................... 493 OXOF0063S00TEUS.......................................................................................... 495

25. PhD-relay tool in OMC OXOF0375P00TEUS ......................................................................................... 499 PHD_relay_en_98b.......................................................................................... 503

26. WebDiag tool OXOF0375P01TEUS ......................................................................................... 509

27. Software Download OXOF0046P01TEUS ......................................................................................... 517

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All Rights Reserved © 2007, Alcatel-Lucent University

REF. OF00TE600US Issue 03

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 toc.doc

28. System data saving OXOF0048P00TEUS ..........................................................................................525 OXOF0048H01TEUS..........................................................................................531 OXOF0048S01TEUS ..........................................................................................533

29. IP addressing OXOF0031P01TEUS ..........................................................................................537 OXOF0031C01TEUS..........................................................................................541 OXOF0031C02TEUS..........................................................................................547

30. Remote management of the Alcatel-Lucent Office Communication Solution OXOF0046P02TEUS ..........................................................................................551

31. Boards Leds meaning OXOF0026P04TEUS ..........................................................................................559

32. CPU and interfaces boards replacement OXOF0026P00TEUS ..........................................................................................567

REF. OF00TE600US Issue 03

All Rights Reserved © 2007, Alcatel-Lucent University

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Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 toc.doc

FEEDBACK SHEET

In order to improve the quality of the documentation, please report any errors found by returning this sheet to the address below.

CHAPTER

PAGE

DESCRIPTION

Please return this sheet to: Alcatel-Lucent University 8 Rue de Kervézennec CS 82802 29228 BREST CEDEX 2 – France FAX : (33) 2 98 14 36 36

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All Rights Reserved © 2007, Alcatel-Lucent University

REF. OF00TE600US Issue 03

Alcatel-Lucent OmniPCX Office

Alcatel-Lucent Office Communication Solutions Presentation

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVE Present the Alcatel-Lucent Office Communication Solutions

Alcatel-Lucent OmniPCX Office – Alcatel-Lucent Office Communication Solutions Presentation Ref. OXOF0001P11TEUS Issue 01

7

Alcatel-Lucent Office Communication Solutions Presentation The global Alcatel-Lucent Office Communication Solutions is made of

the following elements Alcatel-Lucent OmniPCX Office Office Extended Communication Server OmniStack 6200

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Alcatel-Lucent Office Communication Solutions Presentation Ref. OXOF0001P11TEUS Issue 01

8

2

Alcatel-Lucent Office Communication Solutions Presentation Topology

Extended Communication Server OmniPCX Office

OmniStack 6200

All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Alcatel-Lucent Office Communication Solutions Presentation Ref. OXOF0001P11TEUS Issue 01

9

Alcatel-Lucent Office Communication Solutions Presentation The installer has to install, connect and implement the various offer

elements in order to make them accessible remotely by an expert in charge of carrying out the advanced configuration.

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Alcatel-Lucent Office Communication Solutions Presentation Ref. OXOF0001P11TEUS Issue 01

10

4

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

CPU connection and board installation

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVES Install CPU Install CoCPU Install extension unit

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

13

CPU connection and boards installation CPU and CoCPU Services offered by CPU and the CoCPU The CPU is the heart of the OmniPCX Office and hosts the Alcatel-Lucent

applications Hardware Services

CPU3m

CPUe-2

CPU3m + CoCPU-2 Board

CPU3m with daughter board VoIP

CPUe-2 + CoCPU-2 board

Voice











VoIP

Ø

Ø







ACD/MLAA











Internet access

Ø



Ø

Ø



Remote Access











CoCPU is used to increase the OmniPCX Office VoIP capacities

CPU and CoCPU must be connected trough local IP network

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

14

2

CPU connection and boards installation CPU Slot CPU installation rules Whatever the rack, the CPU position is always the CPU slot

1

2

CPU Slot

3

4

5

6

7

8

1

2

CPU Slot

3

4

5

1

2

CPU Slot

All Rights Reserved © 2007, Alcatel-Lucent University

BUSINESS PROCESSING UNIT

CPU-3m

e-BUSINESS PROCESSING UNIT

CPUe-2

3

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

15

CPU connection and boards installation Other board position CoCPU installation rules CoCPU can is installed in any free slots of the rack

Usually, one prefers to place them nearest the CPU

Equipment board installation rules Usually, equipment board are installed in the rack according to the

ascending order of the slots and the restrictions

1 3 6

Slot CPU

2 4 7

5 8

Restrictions SLI16, DDI2, DDI4 No restriction

1

2

Slot CPU

3

4

5

APA8 MIX, AMIX, UAI-16

1

Slot CPU

2

All Rights Reserved © 2007, Alcatel-Lucent University

Equipment board: BRA2, BRA4, BRA8: (Basic Rate Access) T0 Access PRA-T2, PRA-T1, DASS2, DLT2, T1-CAS, PCM R2 : (Primary Rate Access) T1 / T2 / PCM Access APA4, APA8 : (Analog trunk boards) DDI2, DD4 : (Analog trunk boards for US) MIX T0/UA/Z : mix Board AMIX APA/UA/Z : mix Board UAI4, UAI8, UAI16: (Universal Alcatel Interface) SLI4, SLI8, SLI16: (Single Line Interface) LANX8, LANX16: Ethernet Lanswitch For further information see the installation guide

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

16

4

CPU connection and boards installation Compact Unit AMIX, MIX and CPU positions in the Compact unit

power 12V-DC MIX Board or AMIX Board

CPU-3m with or without Mini-Mix Detachable cover

All Rights Reserved © 2007, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

17

CPU connection and boards installation CPU Connection CPU alone, without local area network connection

Ethernet crossed cable

PROCESSING UNIT

CPU-3m

Or V24 crossed cable

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

18

PC with OMC

6

CPU connection and boards installation CPU Connection CPU + CoCPU VoIP + LANX-16

PROCESSING UNIT

CPU-3m

V24 crossed cable

Ethernet cable

All Rights Reserved © 2007, Alcatel-Lucent University

PC with OMC

PC with OMC

7

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

19

CPU connection and boards installation CPU Connection CPU + CoCPU VoIP with daughter board SLANX-4, all are connected to

the customer network PROCESSING UNIT

SLANX4 daughter board

CPU-3m

V24 crossed cable

PC with OMC

Ethernet Cable

Customer Customernetwork network

PC with OMC

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

20

8

CPU connection and boards installation CPU Connection CPU with VoIP daughter board connected to the customer network

PROCESSING UNIT

CPU-3m

Ethernet Cable

V24 crossed cable

PC with OMC

OmniStack 62xxP V24 Crossed cable

Data DataNetwork Network

VoIP VoIPNetwork Network

Console Console Console Console Console Console

(config) (config) (config) (config(config(config-

6248 Management Console

Management PC with OMC / Webview All Rights Reserved © 2007, Alcatel-Lucent University

9

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

21

CPU connection and boards installation CPU Connection CPU+ CoCPU VoIP connected to the customer network PROCESSING UNIT

CPU-3m

Ethernet Cable

V24 crossed cable

PC with OMC

OmniStack 62xxP V24 Crossed cable

Data DataNetwork Network

VoIP VoIPNetwork Network

Console Console Console Console Console Console

(config) (config) (config) (config(config(config-

6248 Management Console

Management PC with OMC / Webview All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

22

10

CPU connection and boards installation Extension unit installation OmniPCX Office multi-cabinet Up to 3 racks can be interconnected using HSL links The HSL link connects the CPU to the MEX board The maximum length between the master rack and the extension rack is 5

meters

PROCESSING UNIT

1

2

3

TX+

TX-

RX+

4

5

6

7

8

RX-

HSL Link

CPU-3 m

1 2 3 4 5 6 7 8

HSL link HSL link

All Rights Reserved © 2007, Alcatel-Lucent University

11

All combinations are possible : Large + Medium, Large + Large , Large + Small... HSL link (High Speed Link) : 16 Mb/s, 5 meters long

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

23

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – CPU connection and board installation Ref. OXOF0010P05TEUS Issue 01

24

12

NOTES

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NOTES

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26

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

Peripheral equipment cabling

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVE ◆

Describe how to cable the main peripheral equipments.

Alcatel-Lucent OmniPCX Office – Peripheral equipment cabling Ref. OXOF0013P02TEUS Issue 01

27

Peripheral equipment cabling Overview All connections to the system based on RJ-45 connectors, used for

Terminals connection Base station connection Trunks connection Ethernet connection CPU connection

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Peripheral equipment cabling Ref. OXOF0013P02TEUS Issue 01

28

2

Peripheral equipment cabling Terminals connection UA connections Used for Reflexes and X9 series range Used for DECT base stations (with one or two links) Same UA connections on MIX and A-MIX boards

All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Peripheral equipment cabling Ref. OXOF0013P02TEUS Issue 01

29

Peripheral equipment cabling Terminals connection Analogue connections Used for analogue sets, fax or modem Same analogue connections on MIX and A-MIX boards

Analogue trunks connections APA and DDI trunk connections (except port 1 on APA) Same connections for APA trunks on A-MIX boards

All Rights Reserved © 2007, Alcatel-Lucent University

On business configuration, the first analogue port is pre-configured as a fax. On an hotel configuration, the first analogue port is pre-configured as a fax and the second one as a phonebooth. The PFCT feature on APA board allows, in case of power failure, a forwarding of the first analogue trunk port to an analogue station one. The PFCT feature on A-MIX board allows, in case of power failure, a forwarding of the first analogue trunk port to the second analogue station one.

Alcatel-Lucent OmniPCX Office – Peripheral equipment cabling Ref. OXOF0013P02TEUS Issue 01

30

4

Peripheral equipment cabling Trunks connection Basic accesses connections T0/DLT0 trunk connections Same connections for T0 trunks on MIX boards

Primary accesses connections T2/DLT2 trunk connections Only one port can be used at the same time

All Rights Reserved © 2007, Alcatel-Lucent University

5

It’s possible to enable connection with T0/S0 forwarding, using the ISDN-EFM box. The ISDN-EFM cabling is detailed in the installation manual, on the ‘’Installation and cabling’’ chapter.

Alcatel-Lucent OmniPCX Office – Peripheral equipment cabling Ref. OXOF0013P02TEUS Issue 01

31

Peripheral equipment cabling Ethernet connection Connections on LANX-2 boards For IP phones (X8 series) For computers For LAN integration For CoCPU interconnections For backbone connection

Connections on SLANX boards CoCPU daughterboard Same connections types as the LANX-2 board

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Peripheral equipment cabling Ref. OXOF0013P02TEUS Issue 01

32

6

Peripheral equipment cabling CPU connection Connections on CPU LAN port WAN port MODULE 1 and MODULE 2 ports CONFIG port AUDIO-IN port AUDIO-OUT port DOOR PHONE port

All Rights Reserved © 2007, Alcatel-Lucent University

7

LAN port: used for management via OMC and LAN integration. WAN port: used to connect ADSL modem, cable modem and external router. MODULE 1 and MODULE 2 ports: used to connect to a second/third expansion cabinet. CONFIG port: used for system start-up monitoring and OMC connection for maintenance. AUDIO-IN port: used for please-wait messages and background music players. AUDIO-OUT port:used for loudspeaker, alarm device, general bell and 12V feeding connections. DOOR PHONE port: used for relay-controlled door phone. You will find the details for each kind of connection auxiliary in the installation manual. Chapter “Installation and cabling / Connections and cabling”

Alcatel-Lucent OmniPCX Office – Peripheral equipment cabling Ref. OXOF0013P02TEUS Issue 01

33

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Peripheral equipment cabling Ref. OXOF0013P02TEUS Issue 01

34

8

NOTES

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NOTES

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36

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

Start and Stop the system

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVES Start up Alcatel OmniPCX Office Describe the "shutdown" Describe differences between shutdown and reset List equipment concerned by a shutdown or by a reset Describe conditions to perform a shutdown or reset

Alcatel-Lucent OmniPCX Office – Start and Stop the system Ref. OXOF0014P00TEUS Issue 01

37

Start and Stop the system Start the system First start after hardware connection

Press the front switch on the main CPU (power on) Wait for the phones startup Start UP monitoring

Start 2-6: detection of the cards of the main cabinet

Start 2-5: detection of the extension cabinet 1 (HSL1)

Start 2-4: detection of the cards of the extension cabinet 1

Start 2-3: detection of the extension cabinet 2 (HSL2)

Start 2-2: detection of the cards of the extension cabinet 2

Start 2-1: End of the phone start up ( VMU )

Start 1-0: Starting of the CoCPUs and the Internet Access

Basic configuration (Initial Installation Wizard)

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Start and Stop the system Ref. OXOF0014P00TEUS Issue 01

38

2

Start and Stop the system Stop the system The shutdown stops correctly the CPU and rack power supply When the CPU is shutting down the Power LED blinks in red When the CPU is stopped the Power LED is steady red

Manual Shutdown To switch off the system To change CPU board or CoCPU

Automatic Shutdown In case of power supply problem Problem of batteries Software or hardware anomaly

All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Start and Stop the system Ref. OXOF0014P00TEUS Issue 01

39

Start and Stop the system System reset System reset Warm reset allows to unlock hardware malfunction without losing the

customer database

system stops about two minutes

the system restarts without losing the data.

Cold reset allows to come back in default configuration and customize the

system again

After a cold reset you loose all the customer’s configuration

All the boards and equipment are concerned by a reset :

reinitialization of the system

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Start and Stop the system Ref. OXOF0014P00TEUS Issue 01

40

4

Start and Stop the system System reset How to do a reset ? By MMC Station in Installator session:

Press on the dynamic key " System "

" Install " Password " pbxk1064 "

press on the dynamic key " RstSys "

Temperature of the reset " temp " / Cold or Warm Type of the reset "Type " / Automatic or Manual reset " Ok "

Use OMC in Expert mode

OMC \ System Miscellaneous \ System Reset Reset Type

Cold or Warm

Reset Time

Manual or Automatic

Manual Shutdown followed by a system restart is a warm reset

All Rights Reserved © 2007, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – Start and Stop the system Ref. OXOF0014P00TEUS Issue 01

41

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Start and Stop the system Ref. OXOF0014P00TEUS Issue 01

42

6

NOTES

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44

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

OMC management tool

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVE Install and describe the different OMC management modes

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

45

OMC management tool Installation OmniPCX Office OMC management software is available on CD

delivered with the system or on the Web site Alcatel-Lucent Business Partner https://www.businesspartner.alcatel.com/

Menu Support/Technical Support Telephony/Software Download

Launch the Setup.exe file

Follow the instructions

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

46

2

OMC management tool Starting To start OMC software double-click on OMC icon located on your

desktop

xxx.xx represents the software version

All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

47

OMC management tool Welcome screen The OMC welcome screen proposes different management modes

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

48

4

OMC management tool Management modes Data Collection and Tools: Data Collection

Execute a Data Collection wizard, do not require to be connected to an OmniPCX Office

Tools

Migration from a database software release to another one

Software download of a new version

Software or data download to several systems

Typical Installation: Execute an installation wizard to configure the system at the very first time Loading a Data Collection into a system

Typical Modification: Access to wizard pages in order to add modifications to the customer

database

All Rights Reserved © 2007, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

49

OMC management tool Management modes Expert: Access to the system configuration manually or by wizard

Multi site: Access to the Multi-sites systems configuration

Language... To change the OMC language (the available languages depend on the OMC

installation) Help Short cut to help menu for the system configuration

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

50

6

OMC management tool Expertise levels Three levels of expertise are available Easy Mode:

Dedicated to customers and to installers, allows only a configuration by wizard

EasyPlus Mode:

Offer the wizard configuration tool, plus an advanced menu offering functions of the Expert Mode

Expert Mode:

Dedicated to the experts, all OMC menus and tools are accessible

All Rights Reserved © 2007, Alcatel-Lucent University

7

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

51

OMC management tool Connection modes

Choice of a connection mode Connect the PC (serial port) to the

CPU (config port) by a V24 DB9 cable Use a local modem to to reach a

remote system

Call of a remote DID number

Use a local modem to to reach

a remote system. After the first connection , the call is released and the OmniPCX Office calls back your modem Use the local area network

to access to the OmniPCX Office

the PC and the OmniPCX Office must belong to the same network In the event of failure , the PC IP address must be controlled!

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

52

8

OMC management tool Authentication To be authenticated , select the Installer mode, enter the password

and press OK . Default IP Address: 192.168.92.246 Default Password: pbxk1064

Off-line

Congratulation, you are connected!!!

All Rights Reserved © 2007, Alcatel-Lucent University

9

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

53

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – OMC management tool Ref. OXOF0007P01TEUS Issue 01

54

10

Alcatel-Lucent OmniPCX Office OMC Installation

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to install and start up an Alcatel-Lucent OmniPCX Office, install OMC, connect to the PABX, read the hardware configuration and perform a cold reset

MANAGEMENT 1.

Wire the OmniPCX Office -

Connect the Alcatel-Lucent OmniPCX Office to a power supply

-

Connect the CPU, CoCPU et PC on the same LAN (use the slanx4 daughter board or the Ethernet lanswitch board)

-

Connect the sets

-

Connect the T0 on the first access of the board which supports this kind of accesses

2.

Install OMC on the administrator PC

3.

Make a connection to the System with OMC in Expert Mode

Issue 04

Ref. OXOF0007H05TEUS.doc

HO. 1

All Rights Reserved © 2003, Alcatel-Lucent University

55

Alcatel-Lucent OmniPCX Office OMC Installation

4.

Fill in the diagram -

The boards available in the rack (OMC \ Hardware and limits \ Main cabinet)

-

The daughter board available (Popup Menu \ Details)

-

The CPU serial number (Popup Menu \ Details)

....................................................................................................... ....................................................................................................... ....................................................................................................... ....................................................................................................... ....................................................................................................... 5.

HO. 2

Launch a cold reset by OMC

Ref. OXOF0007H05TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

56

Issue 04

Alcatel-Lucent OmniPCX Office OMC Installation

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to install and start up an Alcatel-Lucent OmniPCX Office, install OMC, connect to the PABX, read the hardware configuration and perform a cold reset

MANAGEMENT 1.

Wire the OmniPCX Office -

Connect the Alcatel-Lucent OmniPCX Office to a power supply

-

Connect the CPU, CoCPU et PC on the same LAN (use the slanx4 daughterboard or the Ethernet lanswitch board)

-

Connect the sets

-

Connect the T0 on the first access of the board which supports this kind of accesses

Connect a CPU with a CoCPU through a SLANX:

Issue 02

Ref. OXOF0007S05TEUS.doc

HOS. 1

All Rights Reserved © 2007, Alcatel-Lucent University

57

Alcatel-Lucent OmniPCX Office OMC Installation

Connect a CPU with a CoCPU through a LANX 16-2:

2.

3.

Install OMC on the administrator PC -

Run the setup.exe file

-

Select the default language (software installation menus)

-

Install the Microsoft .NET Framework (Mandatory only when you install OMC for the first time)

-

Select the installation folder

-

Select the target country

-

Select the target product

-

Select the languages available for users (OMC menus)

-

Click on “finish”

Make a connection to the PCX with OMC in Expert Mode or use the shortcut OMC on desktop Start-up \ Program \Alcatel-Lucent Omni-PCX \ OMC

OMC Menu \ Comm \Connect

HOS. 2

Ref. OXOF0007S05TEUS.doc All Rights Reserved © 2007, Alcatel-Lucent University

58

Issue 02

Alcatel-Lucent OmniPCX Office OMC Installation

pbxk1064

4.

Fill in the diagram -

The boards available in the rack (OMC \ Hardware and limits \ Main cabinet)

Right click \ Details

Issue 02

Ref. OXOF0007S05TEUS.doc

HOS. 3

All Rights Reserved © 2007, Alcatel-Lucent University

59

Alcatel-Lucent OmniPCX Office OMC Installation

5.

-

The available daughterboards (Popup Menu \ Details)

-

The CPU serial number (Popup Menu \ Details)

Launch a cold reset Using MMC Station in operator session: Press on Operator soft key Then password “help1954” Then press Expert Then “RstSys” on Reflexes or “Reset system” on Alcatel-Lucent 8 or 9 Series Select cold. Using OMC: OMC \ System miscellaneous \ System Reset

HOS. 4

Ref. OXOF0007S05TEUS.doc All Rights Reserved © 2007, Alcatel-Lucent University

60

Issue 02

NOTES

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62

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

Installation Wizards

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVES Use the installation wizard tool Describe the installation wizard role Describe the wizard impact Describe the conditions of use Describe the installation wizard on set Describe the installation wizard on PC

Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

63

Installation Wizards Installation Wizards role Wizards are integrated tools used to optimize the installation: quick,

friendly-to-use, easy-to-use Station wizard OMC wizard

Objective: minimal customization so as to adapt basic configuration

parameters linked to a running mode (business or hotel) System External accesses Users Groups Common speed dial repertory DECT

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

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2

Installation Wizards Installation Wizards Conditions of Use Conditions of Use: Installation wizards are accessible only when the system is in the initial

state (i.e. default configuration)

when first powering up the system

after a cold reset of the system

Installation wizards are available

From the Advanced (or 4039) attendant set

or

OMC, path: OMC/Typical Installation

All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

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Installation Wizards Station Installation Wizard The setting up is performed by the installation menu: station wizard At the first installation, when switching on the system From the operator Advanced set Select Go on to start The list of the stages is described in the installation manual

Chapter Startup/System Startup from a Phone Set

All Rights Reserved © 2007, Alcatel-Lucent University

4

If you need to start the wizard once again, you must make a cold reset again. After a cold reset, you lose all the configurations of the customer and you return to the default configuration. From an operator session: Menu Advanced RSTSYS choose cold reset The menu wizard adapts to the equipment installed in the system . For example, the DECT menu will be presented only if it there an IBS in the system. Then, it is very significant to install all the equipment before starting Wizard (telephones, base station, interfaces...)

Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

66

Installation Wizards Station Installation Wizard Define the basic system configuration

Start

Station Wizard

System: operation mode Business or hotel Installation number Internal numbering plan Define public extension numbers Number of trunks to public network Subscriber modes Operators modes Terminals Mailboxes DECT ARI number Subscribers language Basic metering unit cost Time and Date Restart the system in new configuration Finish All Rights Reserved © 2007, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

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Installation Wizards OMC Installation Wizard Start the OMC installation wizard for initial installation

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

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6

Installation Wizards OMC Installation Wizard Enter Customer Info obligatory

All Rights Reserved © 2007, Alcatel-Lucent University

7

Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

69

Installation Wizards OMC Installation Wizard Select the Installation Wizard

Business or Hotel mode

! All Rights Reserved © 2007, Alcatel-Lucent University

The installation wizard (3rd icon) is used when the system is not in its initial state i.e it is not the default configuration. The wizard then proposes to load the data collection file (*.crp).

Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

70

8

Installation Wizards OMC Installation Wizard

Start

OMC Installation Wizard 9. List of Users

1. Default Dialing Plans

10. User misc.

2. Installation number

11. Common speed dial

3. Operation mode 4. Channels in main trunk group

12. Attendant groups 13. Hunt groups

5. DECT ARI

14. Broadcast groups

6. Handset creation

15. Pickup groups

7. Charge rate

16. Screening

8. Date and time

End

All Rights Reserved © 2007, Alcatel-Lucent University

9

1. Default numbering plan: 2, 3 or 4 digits (national or star) 2. Installation Number: 3 fields: international code, intercity code, installation number 3. Operating mode: for the operators: PBX or intercom mode; for the other subscribers: PBX or intercom mode 4. Trunks in the main trunk group: number of accesses in the main trunk group, maximum number of trunks connected 5. DECT ARI: DECT Access Right Identity + GAP Authentication 6. Handsets creation: number of handsets to be created, number of existing handsets, number of assigned handsets, number of handsets to be assigned, maximum number of handsets able to be created Menus 5 and 6 are only proposed if the system detects DECT equipment (IBS) 7. Metering: enter the cost of the pulse unit 8. Date and time: copy the the PC date and time to PABX or enter it manually 9. Subscribers List: 1. internal numbers list (not modifiable) 2. public number DDI: to enter 3. name: to enter 4. station type of (not modifiable) 5. call barring: 1=internal (all prefix prohibited); 2=regional; 3=national; 4=International; 5 and 6 (empty) 6. accessible trunk groups: access to external lines 7. Operational: yes or no (not modifiable) 10. Subscribers (miscellaneous): language and dynamic routing (level 1) 11. Collective speed numbers: 1. Abbreviated number (not modifiable) 2. Destination Number: enter the number to send 3. Name of the recipient 12. OP Groups: For the day modes (normal) or night (restricted), define the members and/or greeting messages 13. Hunting Groups: 5 columns: group index, numbers of group, name of the group, type of group, members 14. Broadcast Groups: 4 columns: Index, number, name, members 15. Pickup Groups: 2 columns: Index, members 16. Filtering (group manager/secretary): manager and secretary numbers Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

71

Installation Wizards

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Installation Wizards Ref. OXOF0015P01TEUS Issue 01

72

10

Alcatel-Lucent OmniPCX Office Installation Wizard

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to implement an installation wizard.

MANAGEMENT 1.

Start the business wizard by OMC.

2.

Enter the following parameters: Customer: AUB BREST SS: Classroom Number. (01 for the flying boxes) X: System number (1 to 6) Tel. :02.SS.53.X1.00 (Accueil) 3 digits national numbering plan Main trunk group with the first T0 access Add a secondary trunk group with this T0 access Subscriber’s management

Issue 05

Internal Number

DID Number

Name

100

X100

OP

101

X101

N1

102

X102

N2

---

------

---

Ref. OXOF0015H07TEUS.doc

HO. 1

All Rights Reserved © 2003, Alcatel-Lucent University

73

Alcatel-Lucent OmniPCX Office Installation Wizard

-

The non-answered calls are routed to the voice mailbox after 6 seconds

-

Collective speed dial management

-

-

HO. 2

Speed dial prefix

Destination

Name

8000

02SS531100

System1

8001

02SS532100

System2

---

---------

------

Hunting groups management -

Index: First free group

-

Public Number: X501

-

Name: TSS

-

Distribution method: parallel

-

Member: 101 and 102

Manager/ Secretary Assembly -

Boss: Set 102

-

Secretary: Set 103

Ref. OXOF0015H07TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

74

Issue 05

Alcatel-Lucent OmniPCX Office Installation Wizard

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to implement an installation wizard.

MANAGEMENT 1.

Start the business wizard by OMC. OMC / Installation Typical / Initial business wizard

2.

Enter the following parameters: Name: AUB

Customer information

Address: BREST Phone number: 02.SS.53.X1.00 Default numbering plans

3 Digits, National default Numbering plans

Installation number

International code Inter city code Installation number:2.SS.53.X1.00

Operation mode

Leave to default settings

Channels in main trunk group

Ext. Accesses Index: 1 Trunk groups: Add secondary trunk 400

Charge rate

Leave to default settings

Date and time

Apply date and time

Issue 04

Ref. OXOF0015S07TEUS.doc

HOS. 1

All Rights Reserved © 2005, Alcatel-Lucent University

75

Alcatel-Lucent OmniPCX Office Installation Wizard

List of subscribers

Internal number:100 Public number:X100 Name: OP Leave to default settings for the other …

Subscriber misc

Dynamic routing:500 After seconds:6

Collective speed dial

Speed Number:8000 Destination number:02SS531100 Destination name: Système 1 …

Attendant groups

Leave to default settings

Hunting groups

Index: first free group Name: TSS Type of group: Parallel Member: 101 et 102

Broadcast groups

Leave to default settings

Pickup groups

Leave to default settings

Screening

Number manager:102 Number secretary:103

HOS. 2

Ref. OXOF0015S07TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

76

Issue 04

NOTES

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NOTES

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

Modification Wizard

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVE Describe the modification wizards

Alcatel-Lucent OmniPCX Office – Modification Wizard Ref. OXOF0019P07TEUS Issue 01

79

Modification Wizard

The Modification wizard allow simple and fast system modifications

Contrary to the installation wizard, modification wizards are accessible

constantly

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Modification Wizard Ref. OXOF0019P07TEUS Issue 01

80

2

Modification Wizard

The Subscriber wizard allows to modify the parameters of a station

The modifiable parameters are : Internal number DID Number Name and First name Type of set Level of barring Accessible trunk groups

All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Modification Wizard Ref. OXOF0019P07TEUS Issue 01

81

Modification Wizard

The Groups wizard allows the management of the following elements

Attendant Groups Hunting Groups Broadcast Groups Pickup Groups

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Modification Wizard Ref. OXOF0019P07TEUS Issue 01

82

4

Modification Wizard

The System wizard allows the following modifications

Tuning of the system date and time Import of the software keys Change or reset the passwords Activation of metering Modification of the installation numbers Modification of the numbering plan format

All Rights Reserved © 2007, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – Modification Wizard Ref. OXOF0019P07TEUS Issue 01

83

Modification Wizard

The Common Speed Dialing wizard allows the creation of the system

speed numbers

The External Accesses wizard allows the management of the system

trunk groups

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Modification Wizard Ref. OXOF0019P07TEUS Issue 01

84

6

NOTES

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NOTES

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86

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

Default configuration

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVE Describe the default configuration

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

87

Default Configuration

Default configuration available after a system start up

after a system start up, the boards are recognized one by one from slot 1 then 2 etc.

Usually, a UAI is inserted in slot 1

All present sets get a default profile Programmable keys Feature rights Call restriction (barring) etc.

Also new added station is immediately operational A directory number is assigned A default profile is also assigned

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

88

2

Default Configuration

Default Operator set The operator station by default is the first equipment of the first set board

detected Recommendations: connect an Advanced Reflexes set or Alcatel 4039 (these

type of sets can access to Operator management level) This station is automatically put into active OP group (1 and 2) and in the

default OP group 8 Manager/Assistant group (after having carried out an installation

wizard) Assistant: equipment 2 Manager: equipment 3 Authorized stations: multiline sets

All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

89

Default Configuration

Dynamic Routing Users (internal and external calls) directed to the voice mail after 12

seconds Operator calls to the default operator group after 24 seconds

The Voice Mail accesses are programmed in the default operator group

(automated attendant) Voice mail All sets have got a voice mailbox by default For the first access the mailbox must be customized

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

90

4

Default Configuration

Predefined analogue fax Configuration (Business and Hotel) First equipment on the first Single Line board (SLI) Service: Fax 2/3, voice Dynamic routing: not active Feature rights:

intrusion protection

camp on protection

warn tone protection

conference not allowed

Predefined Configuration Hotel Version (after having carried out an

installation wizard) Phonebooth: second equipment on the first Single Line board (SLI) Administration sets: all digital sets Rooms: all analogue equipment except 1st (fax) and 2nd (Phonebooth)

All Rights Reserved © 2007, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

91

Default Configuration

An internal numbering plan is preset by default, it depends on the

country of installation Example :extension numbers 100 for the 1st set of the first set interface,

101 for the second etc.

Attendant call with 9

Main trunk group seizure 0

Etc.

Suffixes (features in conversation codes) are also preset by default,

they depend on the country of installation Example

Consultation Camped call by 60

Resend MF codes by 61

Etc.

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

92

6

Default Configuration

Main trunk group The first equipment of the first external accesses interface board is added

automatically in the Main trunk group

APA

T0

T2

DLT2

A restriction of the outgoing calls is also preset by default depending

on the country of installation

All Rights Reserved © 2007, Alcatel-Lucent University

7

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

93

Default Configuration

IP Addresses Main CPU: 192.168.92.246 VoIP CoCPU: 192.168.92.248 RAS CoCPU: 192.168.92.249 Subnet mask: 255.255.255.0 Default gateway: 192.168.92.246

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

94

8

Default Configuration

A description of the default set profiles is detailed in the installation

manual Available on the BPWS

All Rights Reserved © 2007, Alcatel-Lucent University

9

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

95

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Default configuration Ref. OXOF0018P00TEUS Issue 01

96

10

NOTES

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NOTES

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

DECT Handset registration by wizard

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVES Describe the path to the wizard Describe the wizard stages

Alcatel-Lucent OmniPCX Office – DECT Handset registration by wizard Ref. OXOF0015P05TEUS Issue 02

99

DECT Handset registration by wizard DECT Handset Registration The DECT Handset Registration by OMC Path: OMC/ Installation Typical / Wizard for DECT on-air registration 3 steps

Page 1 - Handset Creation: create a number of handsets from 1 to 236

Page 2 - User List: personalize each created handsets (DDI number, Name, Restriction, Trunk group access)

Page 3 - Handsets Registration: assign one IPUI number to each created handset

All Rights Reserved © 2007, Alcatel-Lucent University

For creating a DECT/GAP handset in operator session, refer to the chapter «System customization».

Alcatel-Lucent OmniPCX Office – DECT Handset registration by wizard Ref. OXOF0015P05TEUS Issue 02

100

2

DECT Handset registration by wizard DECT Handset Registration Initiate automatic Registration from the Handset Alcatel-Lucent DECT mobiles 100/200/300/400 handsets

Switch on the handset by a long press on button

The display shows “SYSTEM 1 Auto install?”, press OK

The display shows “Start Subscription?”, press OK

The display shows Region 1 to 4 (only for models 300/400, select the area according to your country – refer to assignment table)

The display shows “Subscription running”

Assign one IPUI number to each created handset in Page 3 - Handsets Registration of the wizard

Other GAP Handsets:

Refer to the Expert Technical Documentation

All Rights Reserved © 2007, Alcatel-Lucent University

3

If the handset has to be registered with an Authentication Code : refer to the technical documentation If the handset has already been registered on another system and has to be reinitialized : refer to the technical documentation Assignment table according to the countries

Countries

DECT Regions

All CE countries

1

US+Canada

2

APAC + ASIA except

1

China

4

Thailand

4

LATAM except

3

Costa Rica

1+3

Ecuador

1+3

Guatemala

1+3

Honduras

1+3

Panama

1+3

Venezuela

1

Africa&Middle East

1

East/South Europe

1

Alcatel-Lucent OmniPCX Office – DECT Handset registration by wizard Ref. OXOF0015P05TEUS Issue 02

101

DECT Handset registration by wizard Reset procedure A reset procedure of the handset is available in the expert technical

documentation

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – DECT Handset registration by wizard Ref. OXOF0015P05TEUS Issue 02

102

4

Alcatel-Lucent OmniPCX Office DECT Registration

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to register DECT handsets

MANAGEMENT 1.

Connect IBS base stations to the Alcatel-Lucent OmniPCX Office Platform.

2.

Reset a DECT handset.

3.

Register the DECT handsets using the wizard for “DECT on air registration”.

4.

When the registration is in progress, start the registration procedure from the handset.

5.

Set up an internal call to another set with display to check the directory number of the handset.

Issue 04

Ref. OXOF0033H03TEUS.doc

HO. 1

All Rights Reserved © 2003, Alcatel-Lucent University

103

Alcatel-Lucent OmniPCX Office DECT Registration

HO. 2

Ref. OXOF0033H03TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

104

Issue 04

Alcatel-Lucent OmniPCX Office DECT Registration

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to register DECT handsets

MANAGEMENT 1.

Connect IBS base stations to the Alcatel OmniPCX Office Platform.

2.

According to the procedure ‘OXOF0033C02TE’ Reset a DECT handset.

3.

Register the DECT handsets using the wizard for “DECT on air registration”. OMC/Installation Typical/Wizard for DECT On-Air Registration

Issue 04

Ref. OXOF0033S03TEUS.doc

HOS. 1

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105

Alcatel-Lucent OmniPCX Office DECT Registration

Click on Assign when the IPUI number appears at the end of step 4 4.

When the registration is in progress, start the registration procedure from the handset. SYSTEM 1 Auto install? Clic OK Launch Subscription? Click OK System 1 Subscription Running… For a PWT handset refer to the technical documentation/Mobility section

5.

HOS. 2

Set up an internal call to another set with display to check the directory number of the handset.

Ref. OXOF0033S03TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

106

Issue 04

Alcatel-Lucent OmniPCX Office DECT handsets reset

PROCEDURE

OBJECTIVE -

To learn how to reset DECT Handsets

PROCEDURE Application

From the handset

Tab

Path

1

Simultaneously Press the following keys: On/off Hang-up Off hook Your Phone is switched off

2

Again press the 3 same keys simultaneously. Your phone is switched on and you can read the menus

Issue 05

3

Move the navigation key down until you reach the EEprom reset menu

4

Press the navigation Key (OK) to confirm your EEprom reset

Ref. OXOF0033C02TEUS.doc

P. 1

All Rights Reserved © 2003, Alcatel-Lucent University

107

Alcatel-Lucent OmniPCX Office DECT handsets reset

5

On the display you read: System 1 Auto Install? The handset is ready for registration

Note:

P. 2

For a PWT handset refer to the technical documentation/Mobility section

Ref. OXOF0033C02TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

108

Issue 05

NOTES

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NOTES

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110

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

IP Terminals

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVE Describe the IP terminals range

Alcatel-Lucent OmniPCX Office – IP Terminals Ref. OXOF0059C00TEUS Issue 05

111

Alcatel IP terminals Alcatel IP terminals range Alcatel IP terminals range IP touch

IP Touch 4008

IP Touch 4018

IP Touch 4028

IP Touch 4038 (Monochrome display)

IP Touch 4068 (Color display)

PIMphony IP

All Rights Reserved © 2003, Alcatel-Lucent University

Same level of service than Reflexes sets and 9 Series

Alcatel-Lucent OmniPCX Office – IP Terminals Ref. OXOF0059C00TEUS Issue 05

112

2

Alcatel IP terminals IP terminals requirements IP terminals need one or several VoIP daughter boards On main CPU Or on CoCPU

IP terminals configuration consists in 4 parameters One IP@ A subnet mask The TFTP server IP@: IP@ of the master VoIP board The default router IP@

All Rights Reserved © 2003, Alcatel-Lucent University

3

The OP set must be a Reflexes 4035 or a 9 Series 4039: a UAI4 board is mandatory so a maximum of 196 IP terminals can be created

Alcatel-Lucent OmniPCX Office – IP Terminals Ref. OXOF0059C00TEUS Issue 05

113

Alcatel IP terminals IP terminals addressing IP terminals may be configured in 2 different ways Automatic way: dynamic addressing

by a DHCP server (integrated to Alcatel OmniPCX Office, or external)

2 cases of Alcatel OmniPCX Office integrated DHCP servers

Compact/Advanced unit Premium Unit

Manual way: static addressing

MMI of the IP Phone

All Rights Reserved © 2003, Alcatel-Lucent University

MMI: Man Machine Interface.

Alcatel-Lucent OmniPCX Office – IP Terminals Ref. OXOF0059C00TEUS Issue 05

114

4

Alcatel IP terminals IP Touch connection IP Touch connection

220 V/110V

PC

LAN

All Rights Reserved © 2003, Alcatel-Lucent University

5

Compatibility 802.3 af (power supply from the LAN) No PC connection on the 4008

Alcatel-Lucent OmniPCX Office – IP Terminals Ref. OXOF0059C00TEUS Issue 05

115

Alcatel IP terminals PIMphony IP PIMphony IP PIMphony is a Soft Phone PC IP telephony 4 PIMphony versions

PIMphony Basic

PIMphony Pro

PIMphony Team

PIMphony Operator

All Rights Reserved © 2003, Alcatel-Lucent University

PIMphony Basic: Complete set of telephony features , centralized call log PIMphony Pro: Basic + Contact manger integration, Visual Mailbox, Unified messaging PIMphony Team: Pro + Supervision function + Assistant features PIMphony Operator: Team + Specific Assistant interface

Alcatel-Lucent OmniPCX Office – IP Terminals Ref. OXOF0059C00TEUS Issue 05

116

6

Alcatel-Lucent OmniPCX Office IP Touch installation guide

PROCEDURE

OBJECTIVE -

1.

To learn how to create IP Touch sets

IP Touch setup in static mode On the IP Touch Action

Reboot IP Touch

Result

Initializing

Note:

Issue 03

To reboot the set, plug it out then plug in

Ref. OXOF0314C01TEUS.doc

P. 1

All Rights Reserved © 2004, Alcatel-Lucent University

117

Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Press i key then #

Result

Main Mac Addr

IP Par

Version

Misc

IP Mem

Action

Eth link

Select “IP par”

Main Mac Addr

IP Par

Version

Misc

IP Mem

Result

Eth link

IP par

Mode

Dynamic

IP

255.255.255.255

Sub

255.255.255.255

Rout 255.255.255.255

P. 2

Ref. OXOF0314C01TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

118

Issue 03

Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Select “mode”

IP par

Mode

Dynamic

IP

255.255.255.255

Sub

255.255.255.255

Rout 255.255.255.255 Result

IP par

Mode

Static

IP

255.255.255.255

Sub

255.255.255.255

Rout 255.255.255.255 Note:

Issue 03

The mode is now static

Ref. OXOF0314C01TEUS.doc

P. 3

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Action

Select “IP” then enter the IP address

IP par

Mode

Static

IP

255.255.255.255

Sub

255.255.255.255

Rout 255.255.255.255 Result

IP par

Mode

Static

IP

192.168.92.200

Sub

255.255.255.255

Rout 255.255.255.255 Note:

Used the arrow keys to move to the left or to the right if you need to modify a digit.

Result

IP par

Mode

Static

IP

192.168.92.200

Sub

255.255.255.255

Rout 255.255.255.255

P. 4

Ref. OXOF0314C01TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

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Issue 03

Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Select “sub” then enter the subnet mask

IP par

Mode

Static

IP

192.168.92.200

Sub

255.255.255.255

Rout 255.255.255.255 Result

IP par

Mode

Static

IP

192.168.92.200

Sub

255.255.255.000

Rout 255.255.255.255 Note:

Used the arrow keys to move to the left or to the right if you need to modify a digit.

Result

IP par

Mode

Static

IP

192.168.92.200

Sub

255.255.255.000

Rout 255.255.255.255

Issue 03

Ref. OXOF0314C01TEUS.doc

P. 5

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Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Select “rout” then enter the router IP address

IP par

Mode

Static

IP

192.168.92.200

Sub

255.255.255.000

Rout 255.255.255.255 Result

IP par

IP

192.168.92.200

Sub

255.255.255.000

Rout 192.255.255.255 Tftp 255.255.255.255 Note:

Used the arrow keys to move to the left or to the right if you need to modify a digit.

Result

IP par

IP

192.168.92.200

Sub

255.255.255.000

Rout 192.255.255.255 Tftp 255.255.255.255

P. 6

Ref. OXOF0314C01TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

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Issue 03

Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Select “Tftp” then enter the tftp IP address (CoCpu master VoIP address)

IP par

IP

010.001.002.006

Sub

255.255.255.000

Rout 192.168.92.254 Tftp 255.255.255.255 Result

IP par

IP

192.168.92.200

Sub

255.255.255.000

Rout 192.168.92.254 Tftp 192.168.92.248 Note:

Used the arrow keys to move to the left or to the right if you need to modify a digit.

Result

IP par

IP

192.168.92.200

Sub

255.255.255.000

Rout 192.168.92.254 Tftp 192.168.92.248

Issue 03

Ref. OXOF0314C01TEUS.doc

P. 7

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Action

Apply the modification

IP par

IP

192.168.92.200

Sub

255.255.255.000

Rout 192.168.92.254 Tftp 192.168.92.248 Result

MAIN Mac Addr Version IP Mem

P. 8

Ref. OXOF0314C01TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

124

IP Par Misc Eth link

Issue 03

Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Exit to the menu

MAIN Mac Addr

IP Par

Version

Misc

IP Mem

Eth link

Result

Initializing

Note:

Issue 03

The IP Touch is rebooting. After the reset, the set will begin his initialization procedure

Ref. OXOF0314C01TEUS.doc

P. 9

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Result

1/5 Network start

2/5 Network setup

3/5 config download

4/5 config download

P. 10

Ref. OXOF0314C01TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

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Issue 03

Alcatel-Lucent OmniPCX Office IP Touch installation guide

5/5 connecting

The set is created on the OmniPCX Office

Issue 03

Ref. OXOF0314C01TEUS.doc

P. 11

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Alcatel-Lucent OmniPCX Office IP Touch installation guide

2.

IP Touch setup in dynamic mode On the IP Touch Action

Reboot IP Touch

Result

Initializing

Note: Action

To reboot the set, plug it out then plug in

Press i key then #

Result

Main Mac Addr Version IP Mem

P. 12

Ref. OXOF0314C01TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

128

IP Par Misc Eth link

Issue 03

Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Select “IP par”

Main Mac Addr

IP Par

Version

Misc

IP Mem

Result

Eth link

IP par

Mode

Static

IP

255.255.255.255

Sub

255.255.255.255

Rout 255.255.255.255 Note:

Issue 03

By default the IP Touch is set in dynamic

Ref. OXOF0314C01TEUS.doc

P. 13

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129

Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Select “mode”

IP par

Mode

Static

IP

255.255.255.255

Sub

255.255.255.255

Rout 255.255.255.255 Result

IP par

Mode

Dynamic

IP

255.255.255.255

Sub

255.255.255.255

Rout 255.255.255.255 Note:

P. 14

The mode is now dynamic

Ref. OXOF0314C01TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

130

Issue 03

Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Apply the modification

IP par

IP

192.168.92.200

Sub

255.255.255.000

Rout 192.168.92.254 Tftp 192.168.92.248 Result

MAIN Mac Addr Version IP Mem

Issue 03

Ref. OXOF0314C01TEUS.doc

IP Par Misc Eth link

P. 15

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Alcatel-Lucent OmniPCX Office IP Touch installation guide

Action

Exit to the menu

MAIN Mac Addr

IP Par

Version

Misc

IP Mem

Eth link

Result

Initializing

Note:

P. 16

The IP Touch is rebooting. See page 9,10 et 11.

Ref. OXOF0314C01TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

132

Issue 03

Alcatel-Lucent OmniPCX Office Integrated DHCP server management

PROCEDURE

OBJECTIVE -

To learn how to manage the integrated DHCP server

OVERVIEW 1.

Integrated DHCP server management 1.1. Management in case of Compact/Advanced Unit Configuration (Voice Solution) Application

OMC

Path

Voice Over IP \ VoIP: Parameters

Object

Manage the IP range delivered to IP terminals

Action

Tick the case “Enable Integrated DHCP-server” and manage a DHCP range.

Tab

DHCP

Example: Start IP Address: 192.168.92.50 End IP Address: 192.168.92.60 Subnet Mask: 255.255.255.0

Issue 04

Ref. OXOF0059C03TEUS.doc

P. 1

All Rights Reserved © 2004, Alcatel-Lucent University

133

Alcatel-Lucent OmniPCX Office Integrated DHCP server management

1.2. Management in case of Premium Unit Configuration (Voice + Internet Solution) Application

WBM

Path

https://CPU_IP_Address/admin

Tab

Network/DHCP

(Default CPU IP address: 192.168.92.246)

Username: admin Password: dol3aFf8 Object

Manage the IP range delivered to IP terminals

Action

Manage a DHCP range for IP phones Example: Start of IP range: 192.168.92.50 End of IP range: 192.168.92.60 Range type: IP phones Click on Add button then Apply button

P. 2

Ref. OXOF0059C03TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

134

Issue 04

Alcatel-Lucent OmniPCX Office IP Phone Management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to manage IP Phone

MANAGEMENT 1.

Manage your IP phone in dynamic mode using the DHCP server of your COMMUNICATION APPLIANCE.

2.

Manage your IP phone in static mode without using the DHCP server of your COMMUNICATION APPLIANCE.

Issue 04

Ref. OXOF0059H00TEUS.doc

HO. 1

All Rights Reserved © 2003, Alcatel-Lucent University

135

Alcatel-Lucent OmniPCX Office IP Phone Management

HO. 2

Ref. OXOF0059H00TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

136

Issue 04

Alcatel-Lucent OmniPCX Office IP Phone Management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to manage IP Phone

MANAGEMENT 1.

Manage your IP phone in dynamic mode using the DHCP server of your COMMUNICATION APPLIANCE. Use the procedure OXOF0314C01TE

2.

Manage your IP phone in static mode without using the DHCP server of your COMMUNICATION APPLIANCE. Use the procedure OXOF0314C01TE

Issue 04

Ref. OXOF0059S00TEUS.doc

HOS. 1

All Rights Reserved © 2005, Alcatel-Lucent University

137

Alcatel-Lucent OmniPCX Office IP Phone Management

HOS. 2

Ref. OXOF0059S00TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

138

Issue 04

NOTES

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NOTES

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Alcatel-Lucent OmniPCX Office

PIMphony installation

All Rights Reserved © 2005, Alcatel-Lucent University

1

OBJECTIVE Install PIMphony

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

141

PIMphony installation Summary PIMphony Profiles Basic

Complete set of telephony features, centralized call log

Pro

Basic + Contacts manager integration, Visual Mailbox, Unified messaging

Team

Pro + Supervision function + Assistant features

Operator

Team + Specific Assistant interface

For more information, refer to the online help

All Rights Reserved © 2005, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

142

2

PIMphony installation PIMphony requirements Based on licenses checking

PIMphony release and profiles licenses

Attendant write features under license control

License name : “PIMphony Attendant users”.

IP PIMphony users licenses

All Rights Reserved © 2005, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

143

PIMphony installation Pre configuration with OMC application PIMphony settings to manage in Central Services interface Activate the Online update service if a connection to internet is available

All Rights Reserved © 2005, Alcatel-Lucent University

Activate or not the Online Update in the menu OMC / Central Services Global Info / PIMphony tab.

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

144

4

PIMphony installation Pre configuration with OMC application PIMphony settings to manage on Central Services interface (optional) On the selected terminal, setup the settings to predefine which profile will

be installed.

PIMphony profile

Device type

PIMphony profile

Device type

All Rights Reserved © 2005, Alcatel-Lucent University

5

Set up the PIMphony settings in the menu OMC / Users/Base stations List / extension number selection / details / Central Services menu / PIMphony tab.

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

145

PIMphony installation Software installation Install PIMphony application

Main steps for the PIMphony installation

Launch the install.exe file available on the PIMphony directory.

All Rights Reserved © 2005, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

146

6

PIMphony installation Software installation Install PIMphony application Main steps for the PIMphony installation

Double click on install.exe Choose Setup Language:English (for example), click OK Welcome to Install Shield Wizard, click next Prerequisites: The installation program verifies that all required components are present before running the installation procedure. If one or more components are missing they will be automatically installed.

Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Service Pack 1 Microsoft WSE 2.0 SP3 Runtime At the end of the .Net Framework installation restart the computer

License Agreement: select “I accept the terms in the license agreement”, click Next. Destination folder: approve the default path “C:\Program Files\Alcatel_PIMphony\” by clicking Next. Ready to install the Program: Click Install to begin installation. Install Shield Wizard Completed: disable “Launch the program” and “Show the readme file” options. All Rights Reserved © 2005, Alcatel-Lucent University

7

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

147

PIMphony installation PIMphony configuration wizard Define the association with a terminal

Main steps of PIMphony configuration wizard

Welcome page: click Next

Profile to be defined

All Rights Reserved © 2005, Alcatel-Lucent University

8

PIMphony configuration wizard will be launched automatically if you double click on PIMphony icon because the installation is not complete. Anyway, you are allowed to use PIMphony configuration wizard without launching PIMphony if you need to change the previous association.

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

148

PIMphony installation PIMphony configuration wizard Define the association with a terminal Main steps of PIMphony configuration wizard

PCX name or IP address

Central Services login

Enter the phone number and its password in order to check the terminal you want to associate.

Profile to select

Select the detected IP address or PCX name found by the application Enter manually the PCX IP address or name.

Basic Pro Team Operator

Dialing Properties

Next

All Rights Reserved © 2005, Alcatel-Lucent University

9

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

149

PIMphony installation PIMphony configuration wizard Define the association with a terminal

Main steps of PIMphony configuration wizard

Congratulations window

A sum up of all settings will be displayed Click on Finish to confirm the setting configuration.

Settings summary

All Rights Reserved © 2005, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

150

10

PIMphony installation Launching PIMphony application Launch PIMphony application Via the PIMphony icon available on the PC desktop From Start / Programs / Alcatel PIMphony / PIMphony

PIMphony registration page will be displayed Fill in the information and press on submit Just cancel if you don’t mind the registration process

Phone number and password will be asked for authentication If the password is the default one (1515),

you will be asked to define a new one

All Rights Reserved © 2005, Alcatel-Lucent University

11

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

151

PIMphony installation Launching PIMphony application PIMphony application

Main options for PIMphony application from Start / Programs / Alcatel PIMphony

All Rights Reserved © 2005, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – PIMphony installation Ref. OXOF0324C07TEUS Issue 03

152

12

Alcatel-Lucent OmniPCX Office Pre-configuration of PIMphony with OMC

PROCEDURE

OBJECTIVE -

To learn how to install PIMphony

OVERVIEW 1.

Pre-configuration of PIMphony with OMC, per each user When the PIMphony configuration wizard is launched, the user must logon with his directory number and his set password. After authentication, the OmniPCX Office returns: -

The PIMphony profile (Basic, Pro, Team or Operator) The Online Updates policy Application

OMC

Path

OMC \ Subscribers list \ Set 100 \ Details

Button

Tab

PIMphony

1

1

Issue 03

Select PIMphony Profile ( Basic, Pro, Team or Operator)

Ref. OXOF0324C03TEUS.doc

P. 1

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Alcatel-Lucent OmniPCX Office Pre-configuration of PIMphony with OMC

2

2

Customization of the online update settings 3 4 5

P. 2

3

PIMphony type: Physical set or Multimedia PC Based (Read only)

4

Direct TAPI connection or Microsoft TAPI 2.1 connection (Read only)

5

MAC Address of the PIMphony PC (Read only)

Ref. OXOF0324C03TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

154

Issue 03

Alcatel-Lucent OmniPCX Office PIMphony installation

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to install PIMphony

MANAGEMENT PIMPHONY 1.

Install PIMphony software. Define a direct connection, use TEAM profile and associate PIMphony to the extension 101

2.

Manage the programming keys

3.

-

create a direct call to extension 102 on the key 1

-

create an immediate forwarding on the key 2 ,destination:100

-

create on the key 3:Do Not Disturb

-

create on the key 4: deflect to 103

Call extension 100, supervise this call by PIMphony.

Issue 02

Ref. OXOF0324H01TEUS.doc

HO. 1

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155

Alcatel-Lucent OmniPCX Office PIMphony installation

HO. 2

Ref. OXOF0324H01TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

156

Issue 02

Alcatel-Lucent OmniPCX Office PIMphony installation

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to install PIMphony

MANAGEMENT 1.

Pre-configuration of PIMphony with OMC Application

OMC

Path

OMC \ Subscribers list \ Set 101 \ Details

Button

Issue 05

Tab

Ref. OXOF0324S01TEUS.doc

PIMphony

HOS. 1

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Alcatel-Lucent OmniPCX Office PIMphony installation

2.

Install PIMphony software. Define a direct connection, use TEAM profile and associate PIMphony to the extension 101 Insert CD-ROM:PIMphony/install Alcatel PIMphony Setup Welcome to the InstallShield Wizard for Alcatel PIMphony InstallShield Wizard contains the following screen •Select installation language •Accept license agreement •Select installation folder

For further details: See the Installation handbook provided on CD •Chapter: Installation < Back

Next >

Cancel

Launch PIMphony configuration wizard On the desktop click on PIMphony shortcut Enter OmniPCX Office IP address PIMphony Configuration Wizard Enter PCX IP address or name

PCX name or IP address: 192.168.92.246

Main CPU IP Address

Cancel

HOS. 2

< Back

Next >

Finish

Ref. OXOF0324S01TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

158

Issue 05

Alcatel-Lucent OmniPCX Office PIMphony installation

Authentication of the PIMphony user 101 Central Services login

Phone Number :

101

Password :

1515 (Default value )

Cancel

OK

Reboot the PC Launch PIMphony and enter the password of the 101 set

Central Services login

Phone number :

101

Password :

1515 Default value

Remember password

OK

Issue 05

Cancel

Ref. OXOF0324S01TEUS.doc

HOS. 3

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159

Alcatel-Lucent OmniPCX Office PIMphony installation

3.

Programmable keys management Right click on the chosen key and manage the parameters

Same path for the immediate forwarding, do not disturb and deflect

HOS. 4

Ref. OXOF0324S01TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

160

Issue 05

Alcatel-Lucent OmniPCX Office PIMphony installation

4.

Call extension 100,supervise this call by PIMphony.

Extension 100 rings

Issue 05

Ref. OXOF0324S01TEUS.doc

HOS. 5

All Rights Reserved © 2005, Alcatel-Lucent University

161

Alcatel-Lucent OmniPCX Office PIMphony installation

HOS. 6

Ref. OXOF0324S01TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

162

Issue 05

Alcatel OmniPCX Office PIMphony IP installation

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to install PIMphony IP

MANAGEMENT 1.

Install PIMphony IP software with operator profile

2.

Test

Issue 02

Ref. OXOF0315H03TEUS.doc

HO. 1

All Rights Reserved © 2004, Alcatel-Lucent University

163

Alcatel OmniPCX Office PIMphony IP installation

HO. 2

Ref. OXOF0315H03TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

164

Issue 02

Alcatel OmniPCX Office PIMphony IP installation

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to install PIMphony IP

MANAGEMENT 1.

Install PIMphony IP 6.x software using the Central Services 1.1. Create a new IP terminal (extension : 222) and change terminal type into «Multimedia PC» -

Issue 02

OMC \ Subscribers list \ Add: a new IP Terminal (Number 222)

Ref. OXOF0315S03TEUS.doc

HOS. 1

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165

Alcatel OmniPCX Office PIMphony IP installation

1.2. OMC \ Subscribers list: Change terminal type into « Multimedia PC »

1.3. Configure extension 222 in order to assign the operator profile to PIMphony OMC \ Subscribers list \ extension 222 \ Details \ Cent Serv

HOS. 2

Ref. OXOF0315S03TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

166

Issue 02

Alcatel OmniPCX Office PIMphony IP installation

1.4.

Install PIMphony 6.x from install.exe file

1.5. Follow the instructions until:

Issue 02

Ref. OXOF0315S03TEUS.doc

HOS. 3

All Rights Reserved © 2004, Alcatel-Lucent University

167

Alcatel OmniPCX Office PIMphony IP installation

1.6. Start PIMphony and follow the configuration wizard steps

Assign Phone number 222 and its password to PIMphony Multimedia PC

HOS. 4

Ref. OXOF0315S03TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

168

Issue 02

Alcatel OmniPCX Office PIMphony IP installation

Configure the dialing computer properties

Issue 02

Ref. OXOF0315S03TEUS.doc

HOS. 5

All Rights Reserved © 2004, Alcatel-Lucent University

169

Alcatel OmniPCX Office PIMphony IP installation

Adjust the PC Multimedia audio parameters: loud speaker and micro

Loud speaker

HOS. 6

Ref. OXOF0315S03TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

170

Issue 02

Alcatel OmniPCX Office PIMphony IP installation

Micro

PIMphony IP is ready for use

Issue 02

Ref. OXOF0315S03TEUS.doc

HOS. 7

All Rights Reserved © 2004, Alcatel-Lucent University

171

Alcatel OmniPCX Office PIMphony IP installation

HOS. 8

Ref. OXOF0315S03TEUS.doc All Rights Reserved © 2004, Alcatel-Lucent University

172

Issue 02

NOTES

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NOTES

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Alcatel-Lucent OmniPCX Office

Groups management

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVES Describe hunting groups Describe pick up groups Describe broadcast groups Describe manager/secretary groups

Alcatel-Lucent OmniPCX Office – Groups management Ref. OXOF0035P00TEUS Issue 03

175

The different Groups description Hunting group Hunting group

540

101

102

540 dialing generates a group call which makes sets ring in the following

way :

Sequential

Cyclic

Parallel

All Rights Reserved © 2003, Alcatel-Lucent University

2

Note : -The first hunting group is dedicated to the integrated voice mail server •The second hunting group is dedicated to the RAS server if present -Some following hunting groups are dedicated to the ACD -It is then recommended to use the free following groups in order to not destroy a previous programming Capacities for the 3 types of groups cumulated : Number of groups : 50 Number of sets per group : 32 Hunting groups can be : Cyclic, each set rings by turns Sequential, the first set of the list rings, the second rings only if the first one is busy etc. The order in the list is really important, it ’s why you can change the order thanks to the lower and upper icons Parallel, all the sets ring in the same time

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The different Groups description Pick-up group Pick-up group

Pick-up group 101

102 103

ex : 103 set can pick up a call of one of the other sets if they all belong to

the same pick-up group

All Rights Reserved © 2003, Alcatel-Lucent University

3

Capacities for the 3 types of groups cumulated : Number of groups : 50 Number of sets per group : 32 To activate a group call pickup, press a function key on the set, or dial the prefix for group call pick up from the internal numbering plan.

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The different Groups description Broadcast group Broadcast group

101

102

103

*2

*3

103 set has to be a transmitter to make a general broadcast to all the sets

of the group

All Rights Reserved © 2003, Alcatel-Lucent University

Capacities for the 3 types of groups cumulated : Number of groups : 50 Number of sets per group : 32 All sets with loudspeaker can send and receive a broadcast. An analog set (no loudspeaker) can only be sender of a broadcast. When configuring a broadcast group, define whether the member is a transmitter only, a receiver only or a transmitter/receiver of the message.

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4

The different Groups description Manager-Secretary group Manager-Secretary group

RSL MANAGER

RSL SECRETARY

FILTERING

FILTERING

All Rights Reserved © 2003, Alcatel-Lucent University

5

If EXECUTIVE/SECRETARY group is created, a RSL key and a filtering key will be also automatically created. Menu PM5\ Manager-Secretary Relations RSL key : for a direct call and set supervision Filtering can be activated by the executive and the secretary. When filtering is activated, executive calls are transferred to the secretary. A secretary and an executive can simultaneously belong to different groups .

Alcatel-Lucent OmniPCX Office – Groups management Ref. OXOF0035P00TEUS Issue 03

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All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Groups management Ref. OXOF0035P00TEUS Issue 03

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6

Alcatel-Lucent OmniPCX Office Hunting Groups creation

PROCEDURE

OBJECTIVE -

To apply the procedure to create a Hunt Group

PROCEDURE Application

OMC

Path

OMC/Customer PBX/Modification typical/Groups/Hunt Groups

Issue 04

Tab

1

Open Hunt Groups wizard

2

Select the hunting group to create

3

Allocated a DDI number to the group if needed

4

Enter the group’s name if needed

5

Select the distribution mode

Ref. OXOF0035C01TEUS.doc

P. 1

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181

Alcatel-Lucent OmniPCX Office Hunting Groups creation

Note:

P. 2

6

Select the greeting message if needed

7

Choose the group’s members

8

Organize the distribution order

9

Validate the distribution organization and the group

To call this group, dial the number found in the cell Number 1st group reserved for Voice Mail accesses

Ref. OXOF0035C01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

182

Issue 04

Alcatel-Lucent OmniPCX Office Pickup Groups creation

PROCEDURE

OBJECTIVE -

To apply the procedure to create a Pickup Group

PROCEDURE Application

OMC

Path

OMC/Customer PBX/Modification typical/Groups/ Pickup Groups

Issue 04

Tab

1

Open Pickup groups wizard

2

Select the pickup group to create

3

Define the group’s members

4

Validate the group organization and the group

Ref. OXOF0035C02TEUS.doc

P. 1

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183

Alcatel-Lucent OmniPCX Office Pickup Groups creation

P. 2

Ref. OXOF0035C02TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

184

Issue 04

Alcatel-Lucent OmniPCX Office Broadcast Groups creation

PROCEDURE

OBJECTIVE -

To apply the procedure to create a broadcast group

PROCEDURE Application

OMC

Path

OMC/Customer PBX/Modification typical/Groups/ Broadcast Groups

Issue 04

Tab

Ref. OXOF0035C03TEUS.doc

P. 1

All Rights Reserved © 2003, Alcatel-Lucent University

185

Alcatel-Lucent OmniPCX Office Broadcast Groups creation

Note:

P. 2

1

Open Broadcast Groups wizard

2

Define the group’s name if needed

3

Define the group’s members

4

Validate the group organization and the group

To call this group, dial the number found in the cell Number

Ref. OXOF0035C03TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

186

Issue 04

Alcatel-Lucent OmniPCX Office Create a Manager-Secretary group

PROCEDURE

OBJECTIVE -

To apply the procedure to create a Manager-Secretary group

PROCEDURE Application

OMC

Path

OMC/Customer PBX/Manager-Assistant Associations

Issue 03

Tab

1

Open OMC/Customer PBX

2

Select the menu Manager-Assistant Associations

3

Click on Add

4

Select the Manager’s directory number

5

Modify the keys Screening and RSL positions if necessary

Ref. OXOF0035C04TEUS.doc

P. 1

All Rights Reserved © 2005, Alcatel-Lucent University

187

Alcatel-Lucent OmniPCX Office Create a Manager-Secretary group

P. 2

6

Select the Secretary’s directory number

7

Modify the keys Screening and RSL positions if necessary

8

Validate the Manager-Assistant Association

Ref. OXOF0035C04TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

188

Issue 03

Alcatel-Lucent OmniPCX Office Groups management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to manage groups

MANAGEMENT 1.

Set up a hunting group with 101, 102, and 103 extensions. These sets have to ring together.

2.

Configure a pickup group containing the members of the previous hunting group and extension 100.

3.

Create a broadcast group in which extension 100 will be the transmitter and extensions 101 and 103 in reception.

4.

The station 101 filters the calls of the station 102: create a relation manager-secretary.

5.

Test you programming.

Issue 03

Ref. OXOF0035H04TEUS.doc

HO. 1

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189

Alcatel-Lucent OmniPCX Office Groups management

HO. 2

Ref. OXOF0035H04TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

190

Issue 03

Alcatel-Lucent OmniPCX Office Groups management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to manage groups

MANAGEMENT 1.

Path: OMC\Hunt Groups: example 501

Issue 04

Ref. OXOF0035S04TEUS.doc

HOS. 1

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191

Alcatel-Lucent OmniPCX Office Groups management

2.

Path: OMC\Pickup Groups

Remind: group calls pick up can be activated by a soft key on Advanced set or by the group pickup prefix identified with base = 1 in the Internal Dialing Plan (ex: 72 for a French version). 3.

HOS. 2

Path: OMC\Broadcast Groups: example *2

Ref. OXOF0035S04TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 04

Alcatel-Lucent OmniPCX Office Groups management

4.

Create a manager/secretary group in OMC\ MANAGER-SECRETARY RELATIONS

Issue 04

Ref. OXOF0035S04TEUS.doc

HOS. 3

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193

Alcatel-Lucent OmniPCX Office Groups management

HOS. 4

Ref. OXOF0035S04TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

194

Issue 04

NOTES

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Alcatel-Lucent OmniPCX Office

Dialing Plans

All Rights Reserved © 2005, Alcatel-Lucent University

1

OBJECTIVES Apply the procedure to manage Dialing plans Describe the role of Dialing Plans Customize the different Dialing Plans Modify the installation number

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Dialing Plans

Different Dialing plans Internal user

Private networks

Internal Dialing Plan

Private Dialing Plan

Public network

Public Dialing Plan

IN CONVERSATION

FEATURES IN CONVERSATION

All Rights Reserved © 2005, Alcatel-Lucent University

a prefix is dialed before communication. A feature in conversation is dialed during communication. Dialing plans definitions: Internal Dialing Plan concern Dialing dialed by internal users. Private Dialing Plan manages Dialing received from a private network. Public Dialing Plan regards Dialing received from the public exchange (DDI numbers). Features in conversation table regards suffixes. Capacities of the Dialing plans: Internal and public: 99 entries Private: 36 entries Features in conversation: 26 entries

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2

Dialing Plans

Two types of default Dialing Plans

Star type: the prefixes to activate a function are preceded by « * » and

cancellation prefixes by « # » with 2, 3 or 4 digits Standard national type: prefixes with 2, 3 or 4 digits

8 digits prefixes in Dialing Plans base field with 2, 3 or 4 digits

All Rights Reserved © 2005, Alcatel-Lucent University

3

Important note: The default Dialing plan has to be changed before attempting any other OMC menu modification for fear of encountering defaults in Subscribers menu and on keys

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Dialing Plans

Modify default Dialing Plan

Selected in installation wizard Three-digits default Dialing Plan Path: OMC/Dialing/Default Configuration

All Rights Reserved © 2005, Alcatel-Lucent University

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4

Dialing Plans

Add a function Select the function in the pull-down menu Enter a start and an end prefix in the fields at the top of the window Enter a base if required Click on Add

Function

Start

End

Base

NMT

Private

User

100

199

100

-

No

Wake-up

60

60

-

-

-

All Rights Reserved © 2005, Alcatel-Lucent University

5

A prefix can be used once only. Ex: sets have three-digits (100) repertory numbers. We can not create four-digits prefixes (1000) because otherwise there could be overlapping problems. Function: list of functions ex: Users, trunk group, speed dial number... Start/End: to create a whole range of prefixes following each other on one single line Base: explained later on NMT:allows a relation with the function Loop back Internal/current in order to modify or translate a received prefix. Private: according to the function, allows a relation with ARS tables or to protect directory numbers against call pickup and dynamic routing if set to « Yes ». Fax fields is used only in the public Dialing plan for the « Fax call routing » feature.

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Dialing Plans

Modify a prefix / a suffix

Select the function Enter a start and an end prefix in the fields at the top of the window Enter a base if required Click on Modify

All Rights Reserved © 2005, Alcatel-Lucent University

According to the functions, base can be a fixed or variable . See further explanations next pages.

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6

Dialing Plans

Base definition

Directory number 100

Base = 100

DDI number 2245

Private directory number 200

All Rights Reserved © 2005, Alcatel-Lucent University

7

•In this example, the Dialing plans are: Internal Dialing Plan: Function

Start

End

Base

NMT

Private

User

100

199

100

-

No

-----------------------------------------------------------------------------------------------------------------User

200

200

100

-

yes

Protection against call pick-up and dynamic forwarding

Public Dialing Plan: Function

Start

End

Base

NMT

Private

User

2245

2245

100

-

No

•As a rule there are 2 solutions to allocate bases to sets. First solution: First base set 100 and the next ones 101, 102... Directory numbers are created with sets automatic allocation Second solution: Base = set ’s number Directory numbers are created , then a number has to be connected to each set manually This solution is more suitable for DDI numbers creation if they don’t follow each other

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Dialing Plans

List of fixed bases Pick up:

set group

0 1

general bell park retrieval

2 3

Forwarding:

cancellation immediate on busy set do not disturb paging system

0 1 2 3 4

group calls group withdraw group reconnection follow me cancel follow me selective forwarding

5 6 7 8 9 10

All Rights Reserved © 2005, Alcatel-Lucent University

In Dialing Plans, the pick-up and forwarding functions include all different types of pick-up and forwarding that the fixed base can differentiate. The fixed based are pre-determined by the system according to the default Dialing plan. Prefixes can be changed but each base corresponds to a specific function. ex: the software needs the function attendant call + base 0 (or 9) to operate an attendant call. In the Internal Dialing Plan, only generic functions for pickup and diversion exist so the system needs the base indication to implement a immediate diversion or a group call diversion. Note: according to the country initialization, these bases could be different. Read your country default numbering plan to confirm.

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8

Dialing Plans

Enter installation number in Dialing menu

Installation number is entered at installation wizard It is the main system DDI number Enter the installation number without the first digit

ex: 1 45 56 67 78

All Rights Reserved © 2005, Alcatel-Lucent University

9

The installation number corresponds to the attendant DDI number. The last digits (4 in France) are replaced y the DDI number of each subscriber associated to the base in the public Dialing Plan. The private installation number corresponds to the main number associated to the attendant in a VPN environment . The re-call prefix is sent in front of the outgoing dialed number for any call involving ARS. The alternative system CLIP on ISDN allows to send a unique identity replacing subscribers DDI numbers. This alternative CLIP can also be individual: main installation number + alternative CLIP of the user set up in the Path: OMC/Users/base Stations List/ ; Select an user , click on Details, click on Misc. and to the window Alternative CLIP/COLP.

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All Rights Reserved © 2005, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Dialing Plans Ref. OXOF0037P00TEUS Issue 05

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Alcatel-Lucent OmniPCX Office Internal Dialing Plan Management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to manage the Internal Dialing Plan

MANAGEMENT 1.

Manage the following numbering plan

Issue 04

-

0

main trunk group

-

20

enter programming mode

-

21

station call pickup

-

22

group call pickup

-

23

lock/unlock

-

25

general bell pick-up

-

70

retrieve parked call

-

100 to 149

users

-

400 to 499 and 600 to 699

collective speed dial numbers

-

50 to 59

hunt group call

-

30 to 32

secondary trunk groups

-

9

attendant call

-

*2 and *3

broadcast groups

Ref. OXOF0037H01TEUS.doc

HO. 1

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Alcatel-Lucent OmniPCX Office Internal Dialing Plan Management

HO. 2

Ref. OXOF0037H01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

208

Issue 04

Alcatel-Lucent OmniPCX Office Internal Dialing Plan Management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to manage Internal Dialing Plan

MANAGEMENT 1.

Path: OMC/Dialing/Dialing Plans (tab internal Dialing Plan)

Issue 04

Ref. OXOF0037S01TEUS.doc

HOS. 1

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209

Alcatel-Lucent OmniPCX Office Internal Dialing Plan Management

HOS. 2

Ref. OXOF0037S01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

210

Issue 04

NOTES

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NOTES

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Alcatel-Lucent OmniPCX Office

User's Features

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVES Describe the keys Describe the set profiles Describe the dynamic routing Describe the miscellaneous features

Alcatel-Lucent OmniPCX Office – User's Features Ref. OXOF0034P00TEUS Issue 05

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User’s Features Managing sets Managing sets: OMC\ Subscribers-Basestations List

All Rights Reserved © 2003, Alcatel-Lucent University

Physical address 01-001-1:

01=board slot number 001=board line unit number 1=channel or line sub-unit number

DirectoryNo:

set/subscriber directory number.

Set/terminal:

set type.

Name:

subscriber name.

Alcatel-Lucent OmniPCX Office – User's Features Ref. OXOF0034P00TEUS Issue 05

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2

User’s Features Managing sets Set details To reset the user password 1515 default password

To control the diversion state

To set out of service a subscriber

All Rights Reserved © 2003, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – User's Features Ref. OXOF0034P00TEUS Issue 05

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User’s Features Keys Keys:

3 types of Keys are available on Alcatel OmniPCX Office

Call keys

Feature keys

Resources keys

All Rights Reserved © 2003, Alcatel-Lucent University

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4

User’s Features Keys Direct call Key: allows to make automatically a call, just by pressing the pre-programmed

key, without dialing the number. The number programmed in the Calling key can be changed by the user.

Feature Key: allows to activate a function just by pressing the key

Available functions: VoiceMail, transfer, Pickup, Conference….

All Rights Reserved © 2003, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – User's Features Ref. OXOF0034P00TEUS Issue 05

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User’s Features Keys Resource Key:(Advanced, Premium, Easy) On multiline sets, a resource key corresponds to a call. -General resources (RGX):

to manage incoming and outgoing , internal and external calls

-Dedicated resources (RSL, RSP, RSB, RSD):

Local call (RSL): to reach and monitor an internal number

Special Physical Access (RSP): to select and monitor an access to make an external call

Special trunk group (RSB): to select a trunk group to make an external call

DID call key (RSD): to monitor DID calls

All Rights Reserved © 2003, Alcatel-Lucent University

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6

User’s Features Keys Resource Key:(Advanced, Premium, Easy)

Supervision

to supervise one key of one set for a type of call.

Keys are configured by the installer according the needs of the

customer. OMC\ Subscribers-Basestations List

Button Keys

All Rights Reserved © 2003, Alcatel-Lucent University

7

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User’s Features Profiles Profiles:

Key system mode (default attendant mode)

Two general resource keys

n RSP keys (n = number of ports in the system)

Group call supervision

N/R mode

Traffic LED

PBX mode (all sets except the attendant set)

Two general resource keys

Two main trunk group keys

Next screen

Message LED

All Rights Reserved © 2003, Alcatel-Lucent University

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8

User’s Features Dynamic Routing Dynamic Routing:

Allows to forward automatically an incoming call (internal or external),

according two levels and two timers. Incoming Call

TIMER 1 SET 106

ex: 12s

TIMER 2 LEVEL 1: SET 102

ex: 15s

All Rights Reserved © 2003, Alcatel-Lucent University

LEVEL 2: ATTENDANT

9

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User’s Features Dynamic routing set dynamic routing OMC\ Subscribers-Basestations List

Button: Dyn Rout

Level 1

Level 2

All Rights Reserved © 2003, Alcatel-Lucent University

10

Automated attendant (lev. 1): If this box is checked, the automated attendant is called when level 1 dynamic routing is activated (if the level 1 dynamic routing destination number is the directory number of the group containing the accesses to the voice mailbox ) Automated attendant (lev. 2): This box is used to chose between the mailbox of the called party and the automated attendant as the destination of the level 2 dynamic routing (if the voice mailbox is part of the AA group) Timer 1 for level1: Up to 3276 seconds Timer 2 for level2: Up to 3276 seconds Use the level 1 timer: If the timer is not selected but a destination has been entered, the diversion to this destination will be immediate. Destination No: Hunt group or User/Subscriber or Common/Collective speed dialing number (default destination is Voice mail Hunt group) Use the level 2 timer: if the timer is not selected but a destination has been selected, the diversion to this destination will be immediate after level 1 timeout Routing to general level: General level means active Att/OP group General level and general bell: Active Att/OP group + General bell (General bell is active for incoming external calls only) Diversion apply: If "apply diversion" is not ticked, all diversion, including users’ forwarding (immediate, on-busy, selective…) will be disabled.

Alcatel-Lucent OmniPCX Office – User's Features Ref. OXOF0034P00TEUS Issue 05

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User’s Features Dynamic routing Selective call Forwarding management: OMC\ Subscribers-Basestations List

Button: Sel Divers

This is Forwarding that is dependant upon the caller number

All Rights Reserved © 2003, Alcatel-Lucent University

11

Set feature rights: Must allow “selective Forwarding” “External Forwarding” must also be allowed (If some calls must be routed to an external number) Selective Diversion: There can be two lists based on caller numbers and the Forwarding recipient. Forwarding target: Internal: set, set group or speed dial number. External: full number with trunk seizure prefix Selective Forwarding setting: Active: selective Forwarding activated. Inactive: selective Forwarding deactivated but still programmed. Unused: selective Forwarding disabled. Enabled: selective Forwarding can be activated using a soft key or access code 85. Negative: selective Forwarding relates to all caller sets except those specified in the list.

Alcatel-Lucent OmniPCX Office – User's Features Ref. OXOF0034P00TEUS Issue 05

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User’s Features Forwarding supervision Forwarding supervision: OMC\ Subscribers-Basestations List

Button: Forwarding

All Rights Reserved © 2003, Alcatel-Lucent University

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12

User’s Features Personal speed dial Manage personal speed dial: OMC\ Subscribers-Basestations List \ Button Pers. SPD.

All Rights Reserved © 2003, Alcatel-Lucent University

13

Ind:Enter the speed dialing Index Label:Enter the speed dialing name Type:Select the type (intern, trunk group, access) Access/T.Grp No:Select the resource to use (access or trunk group number) Dialing:Enter the number to dial Sub.-addr:Enter the ISDN sub-address if needed

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User’s Features Miscellaneous features Miscellaneous features: OMC\ Subscribers-Basestations List \ Button Misc

All Rights Reserved © 2003, Alcatel-Lucent University

The “hot-line” parameters: allows to configure an automatic call on off-hook • “none” if you want no automatic call on off-hook; • “immediate” and a destination # if you want an immediate call to be initiated on off-hook; • “delayed” and a destination # if you want a call to be initiated after 8 seconds during which period nothing as been dialed. • The destination number can be the internal number of a set, a group or a Common Speed dialing. The priority level: according to the level of the set, in case of all trunks unavailability, an access will be set free Alternative CLIP and COLP number:Enter the n last digits of the DID number as applied in the DID numbering plan. • Replace the DID number of the public numbering plan Type of keyboard: • Allow to modify the type of keyboard Special functions: allow to define a special feature (only for analog sets) • Choose “Voice Mail Unit” if an analog VMU is connected to this equipment; • Choose “paging” if a pager is connected to this equipment; • Choose “doorphone” if a doorphone is connected to this equipment; • Choose “Bank alarm” if a bank alarm is connected to this equipment

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14

User’s Features Manage the phones features Manage the phones features

Prefix management

OMC\ Numbering Plan \Numbering plans Function

Start

End

Base

TMN

Private

Diversion

790

799

0

-

-

Wake-up

60

60

-

-

-

Feature right management

OMC\ Subscribers-Basestations List

Button: Feature

Authorize or deny the phone features

Protect or not against the phones features

All Rights Reserved © 2003, Alcatel-Lucent University

15

List of fixed bases Pick up: set

0

group

1

general bell

2

park retrieval

3

Forwarding: cancellation

0

immediate

1

on busy set

2

do not disturb

3

paging system

4

group calls

5

group withdraw

6

group reconnection

7

follow me

8

cancel follow me

9

selective forwarding

10

Alcatel-Lucent OmniPCX Office – User's Features Ref. OXOF0034P00TEUS Issue 05

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User’s Features Copying settings from one set to another Copying settings from one set to another:

Select the User whose parameters are to copy

1 2 Select parameters to be copied

Select the destination users for the copy in the list of users

3 All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – User's Features Ref. OXOF0034P00TEUS Issue 05

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Alcatel-Lucent OmniPCX Office Resource and function Keys

PROCEDURE

OBJECTIVE -

To learn how to manage the resource and function keys

PROCEDURE Application

OMC

Tab

Path

OMC \ Subscribers list \ 100 Set \ Details

Button

Keys

1

1 1

2 3

5 4

F1: OMC Help

Issue 04

Ref. OXOF0034C01TEUS.doc

P. 1

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229

Alcatel-Lucent OmniPCX Office Resource and function Keys

Note:

P. 2

1

Select the Key

2

Select the type of key ( Resource Key or feature key )

3

Select the key function ( View OMC Help )

4

Fill the complementary setting ( View OMC Help )

5

Name of the key display on the set

The sets’ labels can be printed thanks to the tool LabelSet

Ref. OXOF0034C01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 04

Alcatel-Lucent OmniPCX Office Change and move sets

PROCEDURE

OBJECTIVE -

To learn how to change and move sets

PROCEDURE

1.

Application

OMC

Tab

Path

OMC \ Numbering \ Numbering plans

Set Replace

877

Set Retrieve

878

Replace temporarily a set 1

Note:

Issue 04

In a phone socket, unplug the set , plug the new set

Station configuration is saved as much as possible and complete data are saved in the system until the old set is plugged back

Ref. OXOF0033C04TEUS.doc

P. 1

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231

Alcatel-Lucent OmniPCX Office Change and move sets

2.

Perform permanent set replacement manipulation 1

In a phone socket: unplug the old type of set, then plug the new type of set

2

From the new set: Dial the set replacement prefix Dial the user personal code

Note:

Lock the set is Recommended before set move

3.

Move a set to an unused socket 1

Unplug the set from socket 1, plug the set in socket 2

2

Dial the prefix for set retrieve Dial the directory number of the set Dial the user personal code

Note:

P. 2

Lock the set is Recommended before set move

Ref. OXOF0033C04TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 04

Alcatel-Lucent OmniPCX Office Subscriber features management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to manage subscriber (user) features.

MANAGEMENT 1.

On extension 102, create a key to call station 101 directly.

2.

On extension 101, create a feature key allowing a diversion on busy to extension 103.

3.

Program a dynamic routing after 10 seconds for internal calls of extension 103 towards extension 102. Enable the second level of routing after 15 seconds to the attendant group.

4.

Create 2 entries in the individual speed dial repertory of extension 101: First entry: “Twain” whose destination number is 0145464748 (for N.A. ________________ ) by dialing out on the main trunk group Second entry: “Tom” whose destination number is 0017037242577 (for N.A. ________________ ) by dialing out on third trunk of your system.

5.

Extension 100 does not want to receive any more calls coming from extension 102 and 103. These calls have to be diverted to extension 101.

6.

On the second analog extension, configure an automatic call to the attendant immediately when the station goes off-hook.

7.

Move station 101 (its configuration and directory number) to an unused socket.

8.

Permanently replace a Premium set by an Advanced set.

9.

Test your programming.

Issue 03

Ref. OXOF0034H07TEUS.doc

HO. 1

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Alcatel-Lucent OmniPCX Office Subscriber features management

HO. 2

Ref. OXOF0034H07TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

234

Issue 03

Alcatel-Lucent OmniPCX Office Subscriber features management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to manage subscriber (user) features.

MANAGEMENT 1.

Path: OMC/Users/Base Stations List: station 102 details/ keys button

2.

Path: OMC/Users/Base Stations List: station 101 details/ keys button

Issue 03

Ref. OXOF0034S07TEUS.doc

HOS. 1

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235

Alcatel-Lucent OmniPCX Office Subscriber features management

3.

Path: OMC/Users/Base Stations List

4.

Path: OMC/Users/Base Stations List: station 101 details: / Pers. SPD button

HOS. 2

Ref. OXOF0034S07TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 03

Alcatel-Lucent OmniPCX Office Subscriber features management

5.

Path: OMC/Users/Base Stations List: station 100 details: / Sel. Divers. Button

6.

Path: OMC/Users/Base Stations List: station 109 details: / Misc. Button / Hotline field

Issue 03

Ref. OXOF0034S07TEUS.doc

HOS. 3

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237

Alcatel-Lucent OmniPCX Office Subscriber features management

7.

Permanent move of station 101: Customize the set password Lock the set Move the set to an used socket Dial the prefix for set retrieve Dial the directory number of the set Dial the user password Unlock the set

8.

Permanent replacement Customize the set password Unplug the Premium set, then plug the Advanced set on the same socket From the Advanced set: dial the set replacement prefix Dial the user password

HOS. 4

Ref. OXOF0034S07TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 03

Alcatel-Lucent OmniPCX Office Users Features Rights management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to manage the users feature rights

MANAGEMENT 1.

The operator set 100 must be able to break into a conversation (intrusion/barge-in) on all the sets except the manager 102.

2.

Only the manager 102 can make an external forwarding (test as destination the analog set of neighbor system).

3.

Only the manager 102 can allot a non-barred external trunk to a high discriminated or locked set.

4.

The secretary set 101 needs to call automatic voice servers very often and must be able to send DTMF codes immediately after switching to conversation mode (without dialing a feature code or pressing a function key).

5.

The attendant set 100 must be able to call any set even, even one in Do Not Disturb status (except the manager 102 when in Do Not Disturb status.

Issue 03

Ref. OXOF0034H08TEUS.doc

HO. 1

All Rights Reserved © 2005, Alcatel-Lucent University

239

Alcatel-Lucent OmniPCX Office Users Features Rights management

HO. 2

Ref. OXOF0034H08TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

240

Issue 03

Alcatel-Lucent OmniPCX Office Users Features Rights management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to manage the users feature rights

MANAGEMENT 1.

The operator set 100 must be able to make an intrusion on all the sets except the manager 102.

Authorize the Intrusion to the OP set Don’t forget to protect the manager against Intrusion

Issue 02

Ref. OXOF0034S08TEUS.doc

HOS. 1

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241

Alcatel-Lucent OmniPCX Office Users Features Rights management

2.

Only the manager 102 can make an external forwarding (test as destination the analog set of neighbor system).

Validate the External Diversion for the manager

3.

Only the manager 102 can allocate a non barred external trunk to a high discriminated or locked set.

Validate the Trunk Allot for the manager

Program a feature key ‘Trunk Allot’ (barring level none) on the manager set and/or program a feature code ‘Trunk Allot’.

HOS. 2

Ref. OXOF0034S08TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

242

Issue 02

Alcatel-Lucent OmniPCX Office Users Features Rights management

4.

The secretary set 101 needs to call very often automatic voice servers and must be able to send MF codes immediately after switching in conversation mode (without dialing a feature code or pressing a function key).

Validate MF Transparency on the secretary set

5.

The operator set 100 must be able to call any set even in Do Not Disturb position except the manager 102 when in Do Not Disturb position.

Authorize the Do Not Disturb override on the OP set Don’t forget to protect the manager against the DND override

Issue 02

Ref. OXOF0034S08TEUS.doc

HOS. 3

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243

Alcatel-Lucent OmniPCX Office Users Features Rights management

HOS. 4

Ref. OXOF0034S08TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

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Issue 02

NOTES

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Alcatel-Lucent OmniPCX Office

Multiset

All Rights Reserved © 2005, Alcatel-Lucent University

1

OBJECTIVES Describe the Multiset features Describe the Multiset management

Alcatel-Lucent OmniPCX Office – Multiset Ref. OXOF0320P01TEUS Issue 05

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Multiset General Overview Terminology The multiset feature is the association of two or three sets (wired or

mobile) for the same user

One primary set and a maximum of two secondary sets

One directory number

Same level of service for every associated set

Primary and Secondary sets: All types of sets managed by OmniPCX Office

DECT/PWT handsets, Reflexes, e-Reflexes, Alcatel 8 and 9 series, PIMphony IP or analog

Multiset is usually composed of 2 sets, a primary wired one and a secondary

mobile DECT/PWT

Called Twinset

All Rights Reserved © 2005, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Multiset Ref. OXOF0320P01TEUS Issue 05

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2

Multiset General Overview A set can only belong to one multiset

All sets share the same directory number which is that of the primary

The management of the busy state is common for all phones (when one

phone is busy, the others are considered busy as well)

Secondary sets can receive incoming calls through their own directory

number

All Rights Reserved © 2005, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Multiset Ref. OXOF0320P01TEUS Issue 05

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Multiset Phone features All secondary sets share the features of the primary set

Voice mailbox

Text mailbox

Personal assistant

Password

Call restrictions/Barring

Traffic sharing

Speed dial

Language

Feature rights

Redial list

Dynamic routing

Diversion

Selective diversion

Call accounting/Metering

All Rights Reserved © 2005, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Multiset Ref. OXOF0320P01TEUS Issue 05

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4

Multiset Phone features Multiset in hunt groups

When a group incoming call is routed to a multiset, all phones of the multiset configuration ring

Multiset in Manager/Secretary groups A secretary set cannot be a secondary of a manager and vice versa A multiset can be member of a manager/secretary group

Multiset call presentation If the multiset is busy, a new call is indicated on the busy set by a waiting

tone On the free set, a new call is indicated by a short ringing, a normal ringing

or no ringing

The ringing type is configured by revising MLTSETRING

All Rights Reserved © 2005, Alcatel-Lucent University

5

MLTSETRING=00 (Long ringing) MLTSETRING=01 (No ringing) MLTSETRING=02 (Short ringing)

Alcatel-Lucent OmniPCX Office – Multiset Ref. OXOF0320P01TEUS Issue 05

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Multiset Phone features The multiset activation is performed on the primary set

OMC \ Subscribers list \ Subscriber details Secondary sets

… …

Button

Main set

101 101

Secondary sets 102 103

Add Add Delete Delete

Add secondary set to activate the multiset

Maximum of two (2) secondary sets

All Rights Reserved © 2005, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Multiset Ref. OXOF0320P01TEUS Issue 05

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6

Alcatel-Lucent OmniPCX Office Multiset configuration

HANDS-ON EXERCISES

OBJECTIVE -

To understand the operation of a multiset configuration

MANAGEMENT 1.

Configure a multiset -

Set 101: Primary

-

Set 102: Secondary

2.

Call the primary set 101. What is the result?

3.

Call the secondary set 102. What is the result?

4.

The secondary set 102 calls extension number 103. What CLI is displayed on extension 103?

5.

Forward the secondary set 102 to extension number103, and then call the primary set 101. What is the result?

6.

Configure the primary set 101 in a hunt group; make a call to the hunt group. What is the consequence?

7.

Configure the primary set 101, in a manager/secretary group, as secretary. Activate the screening function on the manager extension. Make a call to the manager set. What is the result?

Issue 03

Ref. OXOF0320H01TEUS.doc

HO. 1

All Rights Reserved © 2005, Alcatel-Lucent University

253

Alcatel-Lucent OmniPCX Office Multiset configuration

HO. 2

Ref. OXOF0320H01TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

254

Issue 03

Alcatel-Lucent OmniPCX Office Multiset configuration

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To understand the operation of a multiset configuration

MANAGEMENT 1.

Configure a multiset configuration -

Set 101: Primary

- Set 102: Secondary OMC \ Users/Base stations list \ User 101 details

2.

Call the primary set 101. What is the result? The primary set 101 and the secondary set 102 ring simultaneously.

3.

Call the secondary set 102. What is the result? Only the secondary set rings.

Issue 04

Ref. OXOF0320S01TEUS.doc

HOS. 1

All Rights Reserved © 2005, Alcatel-Lucent University

255

Alcatel-Lucent OmniPCX Office Multiset configuration

4.

The secondary set 102 calls extension number 103. What CLI is displayed on extension 103? The displayed number is 101.

5.

Forward the secondary set 102 to 103; call the primary set 101. What is the result? The call is forwarded to extension number 103.

6.

Configure the primary set 101 to be part of a hunt group; make a call to the hunt group. What is the result? The couple of sets 101 and 102 ring as a group call.

7.

Configure the primary set 101 to be part of a manager/secretary group as secretary. Activate the screening function on the manager extension. Make a call to the manager set. What is the result? The primary set 101 and the secondary set 102 ring simultaneously.

HOS. 2

Ref. OXOF0320S01TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

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Issue 04

NOTES

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NOTES

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Alcatel-Lucent OmniPCX Office

Mailbox customization

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVES Describe the voice mail application Describe the advantages of the voice mail application Describe the feature (facilities) offer Describe the capacities Master the voice mail application Describe the user interface in application mode and in connected mode Master mailboxes parameters Set up distribution lists Set up features

Alcatel-Lucent OmniPCX Office – Mailbox customization Ref. OXOF0041P00TEUS Issue 05

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Mailbox customization Services Offer Service Offerings Voice mail integrated in basic CPU Basic Services (with basic software key)

Voice messaging

2 accesses

2 languages

1 hour of stored messages

Optional Services (with optional software key)

Conversation recording

4 languages

Distribution lists

Additional ports (up to 8)

Additional Hard disk to increase message storage (200h max )

Remote customization

All Rights Reserved © 2003, Alcatel-Lucent University

By default, 2 accesses are included in the hunt group number for the voice messaging service. Four languages are available. A new language can be loaded but will replace one language or another.

Alcatel-Lucent OmniPCX Office – Mailbox customization Ref. OXOF0041P00TEUS Issue 05

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2

Mailbox customization Services Offer Mailbox customization

One mailbox is automatically assigned to each set The voice guide of the mailbox depends on the set's display language Mailbox initialization

When the mailbox owner enters his mailbox for the first time, he must record his name and change his default password (note: the set password=mailbox password)

New password cannot be equal to default password 1515

All Rights Reserved © 2003, Alcatel-Lucent University

3

Consultation (opening) the mailbox is not possible if... the default password has not been changed and the name has not been recorded; the user cannot consult his mailbox. Depositing (sending) a message is possible even if... no name (or no new password) has been entered; messages may be received and a default name is played to any caller (’number of phone set’).

Alcatel-Lucent OmniPCX Office – Mailbox customization Ref. OXOF0041P00TEUS Issue 05

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Mailbox customization Types of mailbox Three types of mailbox: Standard Mailbox

This operational mode is typically provided for a user

It provides all user interfaces related to a mailbox

Guest Mailbox

This running mode is used in the Hotel version for guest rooms

It provides a limited user interface to mailbox

Answer Only Mailbox

This operational mode should be provided for a user who does not want to receive voice messages (e.g.: long absence)

All Rights Reserved © 2003, Alcatel-Lucent University

4

Guest Mailbox • Receive and listen to messages with caller’s information (if any), date, and time. No distinctions between new and messages already listened to. • Replay message, erase a message, go to next message, go back to previous message • No personal options; only name and password recording during first mailbox consultation and once both have been defined, they are not changeable by the user. • Password request only in case of Consultation Call (by dialing the local external Directory Number of the application or the hunt group number of the Voice Messaging) • In Hotel mode, the password is automatically configured to set at the time of check-in.

Answer Only Mailbox - After being informed why he cannot reach the called party, the ’Answer Mode Only’ greeting will be played to the the caller, but the caller will not be able to leave a message. Afterwards, the VMU releases the call.

Alcatel-Lucent OmniPCX Office – Mailbox customization Ref. OXOF0041P00TEUS Issue 05

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Mailbox customization Types of mailbox One General Mailbox

The general mailbox is only accessible through Automated Attendant Its only function is to store messages that can be easily rerouted to any

extension by the attendant(s)/operator(s), who are the only persons allowed to access it. The general mailbox is not attached to a set, and it cannot be customized

from a set customization

All Rights Reserved © 2003, Alcatel-Lucent University

5

Application is similar to a typical mailbox. The attendant/operator can only configure the general mailbox prompt from the administration menu MMC station. The operator is the only one allowed to listen to the messages in it. Any attendant/operator has two mailboxes: a standard mailbox (for personal use) and the general mailbox (shared by all attendants/operators). Deposited messages are indicated on all attendant/operator sets (independent of the current operator group) by blinking LED and special management applied to the ’message mail’ key (if any), or by specific voice prompt when the user goes off–hook. The general mailbox is password protected and has no number; password of the general mailbox is the password of operator session (help1954). It can be consulted from any attendant/operator set but not by more than one at a time. The default greeting informs the caller that he has reached the general mailbox. “You have reached the general mailbox. Please leave your message after the tone, and press ’#’ when you have finished”. It is also configurable by the administrator/operator/installer

Alcatel-Lucent OmniPCX Office – Mailbox customization Ref. OXOF0041P00TEUS Issue 05

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Mailbox customization Voice mail capacities Voice mail capacities One mailbox per connected set + 1 general mailbox

Storage time practically unlimited: Without XMEM: 1 hour & 2 languages XMEM daughterboard 128 Mbytes: 4 hours & 4 languages Hard disk: 200h & 4 languages

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Mailbox customization Ref. OXOF0041P00TEUS Issue 05

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6

Mailbox customization Voice mail capacities From 2 to 8 ports (depending on software keys) By default, dynamic ports assignment according to traffic By customizing, fixed ports assignment possible

Example Automated Attendant

Port 6 Port

Port 1 Port 2 Port 3

Port7 8

Voice Messaging

Port 5

Port 4 Audiotext

All Rights Reserved © 2003, Alcatel-Lucent University

7

Basic software keys -> 2 ports

Alcatel-Lucent OmniPCX Office – Mailbox customization Ref. OXOF0041P00TEUS Issue 05

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Mailbox customization User Interface Easy User Interface: 2 modes to access a voice messaging configuration

APPLICATION Mode: customization & consultation do not use any port.

CONNECTED Mode: the subscriber uses one voice messaging port and DTMF

codes. By default, he calls the first hunt group from any set by default and manages his mailbox by voice guides.

All Rights Reserved © 2003, Alcatel-Lucent University

8

In application mode, the VMU is not reached by a call but is activated by the system in a same way as any application (for example, Customization of the set). From the user point of view, the user presses the Master Mail Key (if any) or dials the feature code related to the Mailing Application. In connected mode: If one of the mandatory resources is busy, the activation of the VMU is delayed. The caller is queued on the VMU port. In this mode, the VMU is reached by a call through a port dedicated to the VMU. From user point of view, the user dials: • Internally, the Directory Number of the port or the hunt group number for the Voice Messaging system • Externally, the DID/DDI number assigned to the Automated Attendant or the Audiotex.

Alcatel-Lucent OmniPCX Office – Mailbox customization Ref. OXOF0041P00TEUS Issue 05

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Mailbox customization Management Manage a subscriber’s mailbox from OMC Standard Answer only Guest

Call screening information Voice files format ADPCM, 4bits, 8khz, Mono Voice files format .WAV PCM, 16bits, 8khz, Mono

WAV files adaptation to ADPCM files and inversely

All Rights Reserved © 2003, Alcatel-Lucent University

9

To manage the subscriber’s mailbox, use the Path: /Subscribers and Base Stations/choice of set/Details/Mailbox/Options Tab To record general mailbox, path: /Voice Processing/Mailboxes/General Mailbox To record messages notification greetings, path: /Voice Processing/Mailboxes/Miscellaneous

ADPCM: Adapted Differential Pulse Code Modulation To reset the password of the mailbox, reset the set password. Only one announcement per mailbox. For analog sets, no mailbox by default; it must be created: 1. Create MB 2. Create virtual key "VM unit" 3. Customize MB mailing prefix 4. Enter 4-digit password

Alcatel-Lucent OmniPCX Office – Mailbox customization Ref. OXOF0041P00TEUS Issue 05

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Mailbox customization Management Notification

① !

②

All Rights Reserved © 2003, Alcatel-Lucent University

10

① Path: /Subscribers and Base Stations/choice of set/Details /Mailbox/ Notification Tab ② If the first VMU notification cannot be put into effect, the VMU calls back twice (maximum) at defined time intervals: Path: / Voice Processing/Mailboxes/Miscellaneous tab Value: from 1 up to 60 minutes The user can activate/deactivate notification and change destination and schedule, but has to be authorized by enabling the “Subscriber is allowed to activate notification” parameter. The user can then access these parameters in the Custo menu of the set (soft key or menu key then press 5).

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Mailbox customization Management Distribution lists

Send a message to a group of mailboxes

Path: Voice processing-> Mailboxes-> Distribution lists

All Rights Reserved © 2003, Alcatel-Lucent University

11

Distribution lists are created/modified/deleted only by OMC or Station MMC in installer/administrator or operator sessions. They can not be customized by subscribers. Maximum lists number: 51 >000: broadcast list to all mailbox owners ->001 to 050: customizable lists

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Mailbox customization Voice mail features Voice mail features Message Screening

Capability to listen to the message being recorded in the mailbox and immediately answer the call at any moment (as an answering machine at home)

Activation by function key: Voice Mail Screening

Voice Mail Screening

Password question

All Rights Reserved © 2003, Alcatel-Lucent University

This does not work for the general mailbox. This feature applies to calls following an active forwarding to voice mail and not to messages sent from the mailbox menu (i.e. in application mode). Path: /Subscribers and Base Stations/choice of set/Details/Keys/choice of key/ Voice Mail Screening For more confidentiality, it is possible to deactivate (same procedure). Of course, if this is done, we will not hear any message that comes into the mailbox.

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Mailbox customization Voice mail features Conversation recorder Possibility to record telephone conversations

Activation by function key: Voice Mail Conversation Recorder

Voice Mail Conv. Recorder

Activate the right in the mailbox parameters / options tab

To be activated

All Rights Reserved © 2003, Alcatel-Lucent University

13

Remind: the conversation recorder feature requires a hard disk on the master CPU (6.4 Gb min.). Although legally, recording a conversation without user authorization is forbidden, mechanisms like beeps are available to inform the caller that the conversation is recorded. The only recording limit for messages is be the memory capacity (not possible to configure). Path: / Subscribers and Base Stations/choice of set /Details/Keys/choice of key/ Voice Mail Conversation Recorder Note: a conversation recording can also be activated using a feature in conversation for stations without programmable keys. Path: / Subscribers and Base Stations/choice of set /Details/ Mailbox / Options tab: Conv. Record. Allowed

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Mailbox customization Voice mail features Conversation recorder Possibility to do a pause while recording conversations

Only set with softkeys

Limitation of pause time

End of recording

Press on the # key

By going on-hook (hanging up)

If silence during 15 seconds (by default)

Conversations recordings deleted after 30 days by default

All Rights Reserved © 2003, Alcatel-Lucent University

Pause Path: /Voice Processing/General Parameters Pause while recording from 10 up to 120 seconds Note: a pause can also be deactivated by pressing the soft key “continue”. Silence Path: /Voice Processing/General Parameters Silence from 2 up to 15 seconds Lifetime Path: /Voice Processing/Mailboxes/Miscellaneous Lifetime for recorded conversations between 1 day and 100 days.

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Mailbox customization Voice mail features Voice mailbox for Virtual Ability to associate a mailbox to a virtual terminal Mailbox must be created by OMC for the virtual terminals Default password “1515” set automatically

Mailbox consultation Using a programmable key

Create a “VM Key” with virtual terminal on a physical terminal of the company

Notification Internal: “VM Key” flashing on the sets where it has been created External: VM notification call to an external number (e.g. GSM)

All Rights Reserved © 2003, Alcatel-Lucent University

15

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Mailbox customization Voice mail features Hunt group voice mailbox 1 2 DID/DDI numbering plan

Virtual Terminal 3 Immediate forwarding

Hunting group 4

Dynamic Routing on VMU

All Rights Reserved © 2003, Alcatel-Lucent University

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Virtual Mailbox

16

Mailbox customization Voice mail features Configure on each group member terminal a Voice Mail key with the

virtual terminal number as the destination in order to: Get LED notification when a new message is available in the mailbox Consult the mailbox When the message is deleted, the LED is turned off at all the sets

Customize the virtual terminal mailbox The recorded name of the mailbox identifies the group. It is possible to record a greeting for the mailbox.

All Rights Reserved © 2003, Alcatel-Lucent University

17

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Mailbox customization Voice mail features Remote user customization This feature allows a subscriber to configure some options of his mailbox This is specially intended for users who work outside of the company

premises The remote configuration feature is a part of the mailbox consultation This facility is subject to a license

All Rights Reserved © 2003, Alcatel-Lucent University

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18

Mailbox customization Voice mail features Modification allowed: Message notification (only if the user has the rights to use notification)

Activation / Deactivation

Target configuration

User's procedure Call the voice mail unit number Press * during the announcement Press # Enter the number of the mailbox Enter the password Follow the voice guided instruction

All Rights Reserved © 2003, Alcatel-Lucent University

19

Message Notification: available only in a e-business configuration

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20

Alcatel-Lucent OmniPCX Office Voice Mail management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to manage the voice mail

MANAGEMENT 1.

Customise the available voice mailboxes by recording the greeting messages, the user name and entering a 4 digits password 1234.

2.

Set up the following configuration: -

Mailbox 101 will be in answer-only mode.

-

Mailbox 102 will be able to screen messages and to record voice conversations.

-

Mailbox 103 will be notified of messages deposit to an external destination (to be defined) except from 10:00 pm to 07:30 am with the possibility to consult messages.

-

When a message is left in Mailbox 104 a notification will be sent to station 102 only from 9:00 am to 06:00 pm.

3.

Delete the mailbox of the set 102.

4.

Create again a mailbox for this set.

Issue 04

Ref. OXOF0041H03TEUS.doc

HO. 1

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Alcatel-Lucent OmniPCX Office Voice Mail management

HO. 2

Ref. OXOF0041H03TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 04

Alcatel-Lucent OmniPCX Office Voice Mail management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to manage the voice mail

MANAGEMENT 1.

Customise the available voice mailboxes Enter a 4 digits password (1234) Record the user name Record the greeting message (Optional)

2.

Set up the following configuration: 2.1. Path: OMC/Users/Base Stations List/, click on Details for user 101, click on Mailbox tab options: mailbox in answer only mode

Issue 05

Ref. OXOF0041S03TEUS.doc

HOS. 1

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Alcatel-Lucent OmniPCX Office Voice Mail management

2.2. Mailbox 102 will be allowed to record conversation and screen messages Path: OMC/Users/Base Stations List/ Click on details of user 102, Click on Mailbox – tab options: validate the feature right “recording of conversation”

Create a programmable key “Voice mail: Conversation recording “ in user 102 details/keys button/feature key

Create a feature key “Voice Mail: Screening” in user 102 details/keys button/feature key. Note: activation of this feature from the user point of view is password protected (user password)

HOS. 2

Ref. OXOF0041S03TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 05

Alcatel-Lucent OmniPCX Office Voice Mail management

2.3. Mailbox 103 will be notified of messages deposit to an external destination (to be defined) except from 10:00 pm to07:30 am with the possibility to consult messages.

Note: validate the “user allowed to activate notification” to let the user activate it from the Custo menu of his set whenever he wants. 2.4. When a message is left in Mailbox 104 a notification will be sent to station 102 only From 9:00 am to 06:00 pm

Issue 05

Ref. OXOF0041S03TEUS.doc

HOS. 3

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Alcatel-Lucent OmniPCX Office Voice Mail management

3.

Mailbox deletion procedure: press on “Delete” button (when the mailbox does not exist yet) at the bottom of the OMC/Users/Base Stations List/ Details/Mailbox.

4.

Mailbox creation procedure: press on “Create “button (when the mailbox does not exist yet) at the bottom of the OMC/Users/Base Stations List/ Details/Mailbox. Answer Yes at the question "Subscriber XXX has no mailbox, do you want to create it?"

HOS. 4

Ref. OXOF0041S03TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 05

NOTES

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Alcatel-Lucent OmniPCX Office

Personal Assistant

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVE Describe the personal assistant

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287

Personal Assistant

Personal Assistant Mini Automated Attendant for each subscriber offering following choices:

Call Call distribution distribution through through Personal Personal Assistant Assistant

Attendant Attendant

Mailbox Mailbox

Internal Internal Set Set

Mobile Mobile

External External Number Number

All Rights Reserved © 2003, Alcatel-Lucent University

The mobile number, the external number and the internal number have to be configured by user customization or using OMC in Expert View. Mobile number and external number have to be preceded by the trunk group prefix. The different choices of the Personal Assistant are proposed to the caller in the indicated fixed order.

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2

Personal Assistant

Personal Assistant characteristics Semi-supervised transfer The greeting message is predefined and not modifiable: “Your

correspondent does not answer, press 1 to leave a message …” Personal Assistant activation

from set customization menus

Customization menu 1 Mailbox greeting 2 Personal Assistant 3 User settings 4 Message notification 5 Phone set

Personal Assistant 1 Activation/deactivation 2 Customization

Personal Assistant 1 Colleague 2 External 3 Mobile 4 Attendant

All Rights Reserved © 2003, Alcatel-Lucent University

3

When the destination of the call distribution (example mobile) is busy or does not answer the caller has to call back to make another choice. Deactivation of the Personal Assistant (considered as an immediate forwarding type) from set customization menus by dialing the prefix for forwarding cancellation by pressing the soft key for forwarding cancellation by pressing a programmable key for forwarding cancellation

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Personal Assistant

OMC customization menu

All Rights Reserved © 2003, Alcatel-Lucent University

Path: /Subscribers and Basestations/station selection/Details/Mailbox/Personal Assistant tab

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4

Personal Assistant

Personal assistant customization by remote user Activation / desactivation configuration

Colleague number configuration / desactivation

External number configuration / desactivation

Mobile number configuration / desactivation

Transfer to operator activation / desactivation

User's procedure call the Voice mail unit DDI number Press * during the announcement Press # Enter the mailbox number Enter the password Follow the voice guided instruction

All Rights Reserved © 2003, Alcatel-Lucent University

5

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6

Alcatel-Lucent OmniPCX Office Personal Assistant management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to manage the personal assistant

MANAGEMENT 1.

Customize the personal assistant of station 103 with an internal destination, an external number, and a mobile number.

2.

Customize the personal assistant of station 102 with an internal destination, an external number, and the transfer to attendant option.

3.

Activate the personal assistant feature on the two sets and test the different choices.

4.

Deactivate the personnel assistant on the two sets.

5.

Activate the personal assistant on the two sets in remote configuration.

6.

Test your configuration.

Issue 03

Ref. OXOF0043H03TEUS.doc

HO. 1

All Rights Reserved © 2005, Alcatel-Lucent University

293

Alcatel-Lucent OmniPCX Office Personal Assistant management

HO. 2

Ref. OXOF0043H03TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

294

Issue 03

Alcatel-Lucent OmniPCX Office Personal Assistant management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to manage the personal assistant

MANAGEMENT 1.

Path: OMC/Users/Base Station List/ click on Details of user 103, click on Mailbox/ Personal Assistant tab

Issue 03

Ref. OXOF0043S03TEUS.doc

HOS. 1

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295

Alcatel-Lucent OmniPCX Office Personal Assistant management

2.

Path: OMC/Users/Base Station List/ click on Details of user 102,click on Mailbox/ Personal Assistant tab.

3.

To activate the personal attendant facilities: enter the set Customization then Pers. Att sub-menu and activate the feature (or Press Menu key, then 5, then 2, and then press 1 to activate the personal assistant).

HOS. 2

Ref. OXOF0043S03TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

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Issue 03

NOTES

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Alcatel-Lucent OmniPCX Office

Incoming calls management

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVES Describe the incoming call progress flowchart Describe the principle and configure OP groups and time ranges possibilities Describe and configure the call distribution Describe and configure the pre-announcement Describe and configure the OP group forwarding

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Incoming calls management

INCOMING CALL HANDLING External line circuit / ISDN port OTHERWISE

DDI

OTHERWISE

Call distribution

02 98 14 31 26

Other type of call

TIME RANGES Virtual DDI base: 101

set 101 base: 101

02 98 14 31 26

All Rights Reserved © 2003, Alcatel-Lucent University

Incoming calls are received by the default active attendant group: up to eight attendant groups, up to seven time ranges in 24 hours for each days. DDI calls are routed directly to stations according to the public numbering plan.

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300

Active attendant group

2

Incoming calls management Calls distribution Calls distribution through Public and Private Dialing Plan The calls reach the final called destination

Public Network

Public Dialing Plan

Private Network

Private Dialing Plan

All Rights Reserved © 2003, Alcatel-Lucent University

3

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Incoming calls management Public and Private Dialing Plans Management Management of the Public and Private Dialing Plan OMC\ Numbering \ Numbering Plans

Tab: Public Numbering Plan

Tab: Public Restricted Numbering Plan

Tab: Private Numbering Plan

Function

Start

End

Base

TMN

Priv

Fax

Subscriber

3100

3199

100

-

No

-

All Rights Reserved © 2003, Alcatel-Lucent University

Private: Protect directory numbers against call pickup and dynamic routing if set to « Yes ». Fax fields is used only in the public Dialing plan for the « Fax call routing » feature.

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4

Incoming calls management Attendant groups Calls distribution to attendant groups Example of incoming call handling: definition of attendant groups

08.00 12.30 14.00 19.00

to to to to

12.30: sets 110 and 112 14.00: message 19.00: set 110 08.00: message

The attendant can be temporary helped by any type of set (general

monitoring)

All Rights Reserved © 2003, Alcatel-Lucent University

5

The general monitoring can be activated using a feature key or by a code for analog stations (70-2: activation ; 70-3: deactivation).

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Incoming calls management Attendant groups 1. Creating attendant groups OMC/ Attendant groups

All Rights Reserved © 2003, Alcatel-Lucent University

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6

Incoming calls management Time ranges 2. Creating time ranges for attendant groups OMC/Time Ranges

All Rights Reserved © 2003, Alcatel-Lucent University

7

TIME RANGES It is possible to define up to 7 time ranges per day The total number of time ranges is: 7 * 8 = 56 8 represents the 7 days in a week (Monday till Sunday) + 1 for the public holidays. The public holiday list may contain up to 20 entries (The public holidays list is completely independent from the holidays used in the ARS)

The default attendant group (8) is activated and receives calls if: The active attendant group is unavailable (out of service), is in programming mode or has gone to restricted mode manually. The end time of a time range cannot be changed. Simply change the start time of the next time range. This means that no timebands are omitted. For each time range it's possible to set the system in normal or restricted mode.

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Time ranges advanced parameters System normal / restricted mode The system normal / restricted mode is used for INCOMING calls call distribution:

2 DDI numbering plans: one for normal mode, another for restricted mode

barring for trunk lines (break in/break out) traffic sharing for trunk lines (break in/break out) collective speed dial rights for trunk lines (break in/break out)

All Rights Reserved © 2003, Alcatel-Lucent University

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8

Incoming calls management Call distribution for one access Call distribution for one access Connects an incoming call through an access to a set predefined in the Call

distribution menu of this access

Most often used for Analogue accesses

External lines / list of accesses menu

Details of an access

Call distribution button

All Rights Reserved © 2003, Alcatel-Lucent University

9

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Incoming calls management Call distribution for one access Call distribution for one access Public numbering plan

Function

Start

End

Base

NMT

Subscriber

1234

1234

101

-

Internal numbering plan

Function

Start

End

Base

NMT

Subscriber

100

199

100

-

All Rights Reserved © 2003, Alcatel-Lucent University

10

When the system recognizes a number in the call distribution window, it analyzes the number and its base in the public numbering plan, and correlates it with the number with the same base in the internal numbering plan. In the example, station 101 will be rung. 1234 can be the fictitious DDI number or the true DDI number (if there is one).

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308

Incoming calls management Pre-announcement For DDI calls, messages can be assigned to a set or to the global

installation as pre-announcement messages OMC/Subsribers Misc/Preannoucement Overview

All Rights Reserved © 2003, Alcatel-Lucent University

11

SUBSCRIBERS MISCELLANEOUS /PREANNOUNCEMENT OVERVIEW: Up to 15 special pre-announcements (associated with DDI numbers) and a general pre-announcement (for all sets except the DDI numbers configured in the individual part) can be programmed. Messages can be connected before or during call distribution, or only if the line is busy (that is, when the user lifts the handset).

8 messages of 16 seconds maximum can be recorded and used as pre-announcement.

Alcatel-Lucent OmniPCX Office – Incoming calls management Ref. OXOF0020P00TEUS Issue 04

309

Time ranges advanced parameters Pre–announcement / welcome greeting The Pre–announcement is configured for each time range.

In each time range is defined

the mode (none / before call distribution / during call distribution) the message number (from 1 to 8) a flag for busy state only activation

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Incoming calls management Ref. OXOF0020P00TEUS Issue 04

310

12

Incoming calls management Attendant group diversion Attendant group diversion By the "attendant diversion" function key.

This key is used to divert attendant calls to an external number via the collective speed dial number

Using the "Diversion if restricted mode manually activated" and "Diversion

destination for time ranges" settings in the time ranges window

All Rights Reserved © 2003, Alcatel-Lucent University

13

Attendant call diversion is applied to any incoming call presented to the attendant set: internal and external calls to the attendant or returned to attendant (after dynamic routing, for example). Diversion destination if restricted mode manually activated: used to divert attendant group incoming calls to a destination (set, hunting group or collective speed dial number) by pressing the Attendant N/R Mode key. Diversion destination for time ranges: used to divert attendant group incoming calls to a destination (set, hunting group or collective speed dial number) if ”Att div." is set to YES for the time range concerned.

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311

Incoming calls management Attendant group diversion Attendant group dynamic routing

All Rights Reserved © 2003, Alcatel-Lucent University

SUBSCRIBERS/ATTENDANT GROUPS/DYNAMIC ROUTING Attendant group dynamic routing. There are two levels of attendant group dynamic routing: T1: can be another set in the installation or a collective speed dial number T2: this is the default group general level: the active attendant group + all sets having activated the general monitoring

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312

14

Incoming calls management Attendant group diversion Consecutive diversions: example

T1 set 101

T2 set 101

101

102

Active attendant group

T1 Attendant T2 Attendant

Default attendant group

106

All Rights Reserved © 2003, Alcatel-Lucent University

15

Note: If one of the destinations is external to the system, the other sets will stop ringing and consecutive diversions will not continue.

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16

Alcatel-Lucent OmniPCX Office

Messages 1 to 8 utilization

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVE Describe the messages utilization

Alcatel-Lucent OmniPCX Office – Messages 1 to 8 utilization Ref. OXOF0072P00TEUS Issue 04

315

Messages 1 to 8 utilization

According to the Software keys, the system can have from 2 to 8

record messages The messages can be used for the following features

Welcome: the message belongs to an operator group

i.e. Opening hours of the company

Pre-announcement: the message is played before or during a station is rang Remote substitution: the message replaces the tone and indicates the caller

the procedure to follow

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Messages 1 to 8 utilization Ref. OXOF0072P00TEUS Issue 04

316

2

Messages 1 to 8 utilization

The messages can be used for the following features (next) External forwarding: the message tells to the caller he is automatically

forwarded to an external destination DISA: the message replaces the tone and indicates the caller the procedure

to follow, overdialing + internal phone number

All Rights Reserved © 2003, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Messages 1 to 8 utilization Ref. OXOF0072P00TEUS Issue 04

317

Messages 1 to 8 utilization

The messages can be recorded by MMC Station or by OMC The total length of the messages is 128 seconds.

This length is allocated dynamically to the 8 messages.

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Messages 1 to 8 utilization Ref. OXOF0072P00TEUS Issue 04

318

4

Alcatel-Lucent OmniPCX Office Add users in the Attendant groups

PROCEDURE

OBJECTIVE -

To learn how to apply the procedure to add users in the Attendant groups

PROCEDURE Application

OMC

Path

OMC/Customer PBX/Modification typical/Groups/ Attendant Groups

Note:

Issue 04

Tab

1

Open Attendant groups wizard

2

Choose the group’s members

3

Select a welcome and release message if needed

4

Validate the group organization and the groups

Members can be sets, messages 1 to 8 and general bell

Ref. OXOF0020C01TEUS.doc

P. 1

All Rights Reserved © 2003, Alcatel-Lucent University

319

Alcatel-Lucent OmniPCX Office Add users in the Attendant groups

P. 2

Ref. OXOF0020C01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

320

Issue 04

Alcatel-Lucent OmniPCX Office Configure the attendant group

PROCEDURE

OBJECTIVE -

To learn how to configure the attendant group

PROCEDURE Application

OMC

Path

OMC/Customer PCX/Attendant group List

Issue 04

Tab

1

Select the attendant group List

2

Add members if needed

Ref. OXOF0020C02TEUS.doc

P. 1

All Rights Reserved © 2003, Alcatel-Lucent University

321

Alcatel-Lucent OmniPCX Office Configure the attendant group

2

P. 2

3

Modify the members in the default attendant group if needed (made of the first set of the first board, the ports of voice mail and the general bell)

4

Validate attendant groups modifications

5

Select the system time range

Ref. OXOF0020C02TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

322

Issue 04

Alcatel-Lucent OmniPCX Office Configure the attendant group

Path

OMC/Customer PCX/Time ranges

6

7

8

Note:

Issue 04

6

Select the day

7

Configure system time ranges

8

Dedicate an attendant group to the time range

9

Validate time range modifications

Attendant group is always parallel

Ref. OXOF0020C02TEUS.doc

P. 3

All Rights Reserved © 2003, Alcatel-Lucent University

323

Alcatel-Lucent OmniPCX Office Configure the attendant group

P. 4

Ref. OXOF0020C02TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

324

Issue 04

Alcatel-Lucent OmniPCX Office Automatic call distribution through analogue access

PROCEDURE

OBJECTIVE -

To learn how to apply the procedure to make an automatic call distribution through analogue access

PROCEDURE Application

OMC

Path

OMC/Customer PBX/Modification typical/ External accesses

Issue 04

Tab

1

Open external accesses wizard

2

Select the analogue access

Ref. OXOF0020C03TEUS.doc

P. 1

All Rights Reserved © 2003, Alcatel-Lucent University

325

Alcatel-Lucent OmniPCX Office Automatic call distribution through analogue access

Note:

P. 2

3

Enter the DDI destination number on Call distr. Normal and/or Call distr. Restr.

4

Validate the call distribution

When no DDI number is defined, destination is attendant group

Ref. OXOF0020C03TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

326

Issue 04

Alcatel-Lucent OmniPCX Office Message recording by MMC Station

PROCEDURE

OBJECTIVE -

Apply the procedure to record the messages 1 to 8 by MMC Station

PROCEDURE Application

DHM poste

Path

Installator Session (pbxk1064)or Operator Session (help1954)

Operator set

Right Navigator

1 System

2 Instal

3

Enter password: pbxk1064 OK

Issue 03

Ref. OXOF0020C04TEUS.doc

P. 1

All Rights Reserved © 2003, Alcatel-Lucent University

327

Alcatel-Lucent OmniPCX Office Message recording by MMC Station

4

Right Navigator

5 Voice

6 MOH

7

Select the Message to record by Next MESSAGE 1: Next

8

Record

Select Record Ready to record Record

9

End the recording by Stop Recording... Stop

P. 2

Ref. OXOF0020C04TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

328

Issue 03

Alcatel-Lucent OmniPCX Office Message recording by MMC Station

10

Listen to the message, validate or rerecord Please confirm: Record Listen

11

Issue 03

OK

Go to the next Message if necessary

Ref. OXOF0020C04TEUS.doc

P. 3

All Rights Reserved © 2003, Alcatel-Lucent University

329

Alcatel-Lucent OmniPCX Office Message recording by MMC Station

P. 4

Ref. OXOF0020C04TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

330

Issue 03

Alcatel-Lucent OmniPCX Office Messages downloading with OMC

PROCEDURE

OBJECTIVE -

To learn how to download Music on hold from OMC

PROCEDURE Application

OMC

Path

System miscellaneous \ Messages & music \ Music on hold

Menu

Music on hold

1

2

3

4

Note:

Issue 05

1

Select the music to download (.wav file)

2

Transfer the music to the OmniPCX Office

3

Play icon makes it possible to listen to the downloaded file

4

Select the music source: Recorded Music

The .wav file has to be converted in audio format CCITT A-law 8bits 8Khz Mono CCITT µ-law 8bits 8Khz Mono or PCM 16 bits 8 Khz Mono

Ref. OXOF0327C01TEUS.doc

P. 1

All Rights Reserved © 2005, Alcatel-Lucent University

331

Alcatel-Lucent OmniPCX Office Messages downloading with OMC

1.

Preannouncement Messages downloading The administrator is able to download Preannouncement messages from OMC Application

OMC

Path

Subscribers misc \ Preannouncement overview

Menu

Preannouncement overview

1

2

Note:

P. 2

4

1

Select the message to customize

2

Select the message to download (.wav file)

3

Transfer the message to the OmniPCX Office

4

Play icon makes it possible to listen to the downloaded file

The .wav file has to be converted in audio format PCM 16 bits 8 Khz Mono or CCITT A-law| µ-Law 8bits 8Khz Mono

Ref. OXOF0327C01TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

332

3

Issue 05

Alcatel-Lucent OmniPCX Office Messages downloading with OMC

2.

ACD messages downloading The administrator is able to download ACD messages from OMC Application

OMC

Path

Automatic call distribution \ ACD voice messages

Menu

ACD voice messages

1

2 3

4

1

Select messages to download (.wav file)

2

Choose: transfer mode

5

This button is used to select either transfer mode or delete mode, or to transfer or delete ACD messages.

Note:

3

Option: used to download default messages contained in OMC application

4

Select the file or the folder which contains the .wav file to download

5

Transfer the messages to the OmniPCX Office

The .wav file has to be converted in audio format CCITT A-law 8bits 8Khz Mono CCITT µ-law 8bits 8Khz Mono Messages have to be named in the same way as per previous versions (101.wav, 201.wav…etc.)

Issue 05

Ref. OXOF0327C01TEUS.doc

P. 3

All Rights Reserved © 2005, Alcatel-Lucent University

333

Alcatel-Lucent OmniPCX Office Messages downloading with OMC

P. 4

Ref. OXOF0327C01TEUS.doc All Rights Reserved © 2005, Alcatel-Lucent University

334

Issue 05

Alcatel-Lucent OmniPCX Office Attendant Group and Time Ranges Management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to manage attendant groups and time ranges

MANAGEMENT 1.

Set up two attendant groups: -

Group 1: stations 110 and 111

-

Group 2: message indicating working hours

2.

During the week, Group 1 will be active from 8 h to 19 h, and group 2 from 19 h to 8 h. However, the attendant can choose to divert all attendant calls to a predefined collective speed dial number.

3.

During the weekend and public holidays, the Group 2 will be active all the time.

4.

Before routing any incoming calls to its destination, a message indicating the company name will be broadcasted.

Issue 03

Ref. OXOF0020H05TEUS.doc

HO. 1

All Rights Reserved © 2003, Alcatel-Lucent University

335

Alcatel-Lucent OmniPCX Office Attendant Group and Time Ranges Management

HO. 2

Ref. OXOF0020H05TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

336

Issue 03

Alcatel-Lucent OmniPCX Office Attendant Groups and Time Ranges Management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to manage attendant groups and time ranges

MANAGEMENT 1.

Set up the attendant groups in the menu: OMC/Attendant Group List

Issue 03

Ref. OXOF0020S05TEUS.doc

HOS. 1

All Rights Reserved © 2003, Alcatel-Lucent University

337

Alcatel-Lucent OmniPCX Office Attendant Groups and Time Ranges Management

2.

Manage time ranges in the menu: OMC/Time Ranges For the week:

19:00 19:00

HOS. 2

Ref. OXOF0020S05TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

338

Issue 03

Alcatel-Lucent OmniPCX Office Attendant Groups and Time Ranges Management

For the weekend:

Create a function key “Attendant diversion” on the attendant set, with the Common Speed Dialing pre-programmed number. (Remind: protected key with operator password)

Issue 03

Ref. OXOF0020S05TEUS.doc

HOS. 3

All Rights Reserved © 2003, Alcatel-Lucent University

339

Alcatel-Lucent OmniPCX Office Attendant Groups and Time Ranges Management

3.

Managing general pre-announcement in the Path: OMC/User Misc./Preannouncement Overview Click on Details of the Global Greetings window:

HOS. 4

Ref. OXOF0020S05TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

340

Issue 03

NOTES

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NOTES

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342

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1

PART 2/2

PARTICIPANT’S GUIDE Alcatel-Lucent University This document has no contractual value and may be changed or withdrawn at any time by Alcatel-Lucent.

REF. OF00TE600US

Issue 03

This product includes software. Its use may be subject to legislation concerning computer technology, databases and civil liberties (in case of France see the law N° 7817 dated 6 january1978).

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 TOC2.doc

DOCUMENT CHANGES

Issue

Date

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1

01

04/07

File reference: OF00TE600US

02

07/07

03

08/07

Issue

Date

PART 2 19.

Outgoing calls management OXOF0021P00TEUS ..........................................................................................343 OXOF0021C01TEUS..........................................................................................357 OXOF0021C02TEUS..........................................................................................359 OXOF0021H03TEUS..........................................................................................361 OXOF0021S03TEUS ..........................................................................................363

20. Metering over V24/IP OXOF0039P02TEUS ..........................................................................................369 OXOF0355H00TEUS..........................................................................................383 OXOF0355S00TEUS ..........................................................................................385

21. 6 party conference OXOF0371P02TEUS ..........................................................................................391 OXOF0371H00TEUS..........................................................................................401 OXOF0371S00TEUS ..........................................................................................403

22.

ARS management OXOF0047P00TEUS ..........................................................................................407 OXOF0053P00TEUS ..........................................................................................423 OXOF0047H01TEUS..........................................................................................431 OXOF0047S01TEUS ..........................................................................................433 OXOF0053H01TEUS..........................................................................................435 OXOF0053S01TEUS ..........................................................................................437

23. Pseudo multi-company configuration OXOF0067P00TEUS ..........................................................................................443

24. Noteworthy addresses modification OXOF0063P00TEUS ..........................................................................................453 OXOF0063A00TEUS..........................................................................................461 OXOF0063H00TEUS..........................................................................................493 OXOF0063S00TEUS ..........................................................................................495

REF. OF00TE600US Issue 03

All Rights Reserved © 2007, Alcatel-Lucent University

i

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 TOC2.doc

25. PhD-relay tool in OMC OXOF0375P00TEUS ......................................................................................... 499 PHD_relay_en_98b.......................................................................................... 503

26. WebDiag tool OXOF0375P01TEUS ......................................................................................... 509

27. Software Download OXOF0046P01TEUS ......................................................................................... 517

28. System data saving OXOF0048P00TEUS ......................................................................................... 525 OXOF0048H01TEUS ......................................................................................... 531 OXOF0048S01TEUS.......................................................................................... 533

29. IP addressing OXOF0031P01TEUS ......................................................................................... 537 OXOF0031C01TEUS ......................................................................................... 541 OXOF0031C02TEUS ......................................................................................... 547

30. Remote management of the Alcatel-Lucent Office Communication Solution OXOF0046P02TEUS ......................................................................................... 551

31. Boards Leds meaning OXOF0026P04TEUS ......................................................................................... 559

32. CPU and interfaces boards replacement OXOF0026P00TEUS ......................................................................................... 567

ii

All Rights Reserved © 2007, Alcatel-Lucent University

REF. OF00TE600US Issue 03

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 TOC2.doc

REF. OF00TE600US Issue 03

All Rights Reserved © 2007, Alcatel-Lucent University

iii

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 TOC2.doc

iv

All Rights Reserved © 2007, Alcatel-Lucent University

REF. OF00TE600US Issue 03

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 TOC2.doc

FEEDBACK SHEET In order to improve the quality of the documentation, please report any errors found by returning this sheet to the address below.

CHAPTER

PAGE

DESCRIPTION

Please return this sheet to: Alcatel-Lucent University 8 Rue de Kervézennec CS 82802 29228 BREST CEDEX 2 – France FAX : (33) 2 98 14 36 36

REF. OF00TE600US Issue 03

All Rights Reserved © 2007, Alcatel-Lucent University

v

Alcatel-Lucent Office Communication Solutions Certified Advanced Level 1 TOC2.doc

vi

All Rights Reserved © 2007, Alcatel-Lucent University

REF. OF00TE600US Issue 03

Alcatel-Lucent OmniPCX Office

Outgoing calls management

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVES Describe the outgoing call progress flowchart Create and modify the trunk groups Configure the traffic sharing Manage baring Configure the collective speed dialing directory

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

343

Outgoing calls management Outgoing calls process Outgoing calls process ISDN

BARRING

TRAFFIC SHARING

ARS or Trunk Group

«0»

All Rights Reserved © 2003, Alcatel-Lucent University

After a subscriber dials a trunk group prefix «0» (or 9) for instance, the call treated by ARS tables is undergoing two successive levels of restriction before the number dialed is sent through the public network. Traffic sharing: Are you authorized to access this trunk group ? Barring:

Are you authorized to dial the prefix entered?

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

344

2

Outgoing calls management Trunk group creation Trunk group creation OMC\ Outgoing external call/Creating a trunk group

All Rights Reserved © 2003, Alcatel-Lucent University

3

EXTERNAL LINES/LIST OF TRUNK GROUPS To make an external call, the trunk must be in a trunk group.

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

345

Outgoing calls management Outgoing call restrictions Outgoing call restrictions Two steps

Traffic sharing link category The set is either allowed (authorized) or not allowed (forbidden) to seize a trunk group

Barring link category If allowed to seize a trunk group, the number dialed is either allowed (authorized) or not (forbidden)

All Rights Reserved © 2003, Alcatel-Lucent University

Traffic sharing categories are assigned to sets (SUBSCRIBER list/DETAILS/BARRING) and trunk groups (EXTERNAL LINES/LIST OF TRUNK GROUPS/DETAILS/LINK CAT).

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

346

4

Outgoing calls management Trunk group traffic sharing matrix Trunk group traffic sharing matrix

All Rights Reserved © 2003, Alcatel-Lucent University

5

TRAFFIC SHARING AND BARRING/TRAFFIC SHARING MATRIX: If there is a cross at the intersection: sets assigned the LC value are allowed to make outgoing calls on trunk groups with the appropriate LC If there is no cross at the intersection: sets assigned the LC value are not allowed to make outgoing calls on trunk groups with the appropriate LC. Default values are (French data): set LC (N) = 12 ; LC (R) = 16 Main trunk LC: LC (N) = 2 ; LC (R) = 2 Even-numbered secondary trunk group LC (N) = 12 ; LC (R) = 12 Odd-numbered secondary trunk group LC (N) = 8 ; LC (R) = 8 how to modify the configuration ? First possibility: changing LC values for stations and/or trunk groups to force some stations to make outgoing calls on specified trunk groups to create or suppress a logical intersection in the matrix. Second possibility: change the value in the matrix (not recommended since the matrix must be viewed for each operation). Changing station and then trunk group link categories is always preferable to modifying the default matrix.

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

347

Outgoing calls management Barring matrix Barring matrix

All Rights Reserved © 2003, Alcatel-Lucent University

6

Default values (French data): sets: LC (N) = 2 ; LC (R) = 1 Trunk groups: LC (N) = 1 ; LC (R) = 1 All sets undergo the barring contained in barring table 2. The number (1 to 6) at the intersection points correspond to a barring table number (containing prefixes allowed or not allowed).

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

348

Outgoing calls management Barring tables Barring tables

See next page

All Rights Reserved © 2003, Alcatel-Lucent University

7

TRAFFIC SHARING AND BARRING/BARRING TABLES: There are six tables in the system, containing up to 100 prefixes. Specify the barring rules. A forbidden prefix cannot be dialed. All other prefixes are allowed. In the example, the 00 prefix (international call) is forbidden, and all other prefixes allowed.

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

349

Outgoing calls management Barring tables Barring tables: digit counters Counter 1: Indicates the maximum number of digits which can be dialed

If there is an authorized prefix in the table

If there is no authorized prefix in the table

Counter 2: Indicates the maximum number of authorized digits for prefixes

not explicitly recognized in the table which contains authorized prefixes

All Rights Reserved © 2003, Alcatel-Lucent University

Default values: (french data) Counter 1: 22 Counter 2: 4 The value of counter 2 should not be lower than the highest prefix in the 6 tables. Counter 2 definition: If there are some allowed and forbidden prefixes in the same table, a non-defined prefix is allowed up to the number of digits defined in counter 2. In the example above, only prefix 0298 is authorized and if the user dials 0299 (forbidden implicit prefix), the system connects the busy tone immediately after the fourth digit. If the user dials a forbidden prefix, the system does not wait for counter 2 and simply connects the busy tone.

Rules for allowing and forbidding prefixes: •If a prefix is allowed, all other prefixes non defined are forbidden (in a table containing prefixes allowed). •If a prefix is forbidden, all other prefixes non defined explicitly are allowed (in a table containing only forbidden prefixes).

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

350

8

Outgoing calls management Link Category Management Link Category Management

Subscribers

OMC\ Subscribers list \ Detail \Baring

Trunk Groups

OMC\External lines\ List of trunk group \detail \Link Category

Idem for the Accesses in case of Break-in/Break-out

OMC\External lines\ List of accesses \detail \Link Category

All Rights Reserved © 2003, Alcatel-Lucent University

9

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

351

Outgoing calls management Normal/Restricted modes Normal/Restricted modes Normal/restricted mode can be activated by:

N/R mode key on the attendant set

Automatically using the time ranges

If the restricted mode is activated, the system uses restricted LC values for

traffic sharing and barring By default the users don't follow the time range state.

Except if the "Inhibition time ranges" flag is disable

All Rights Reserved © 2003, Alcatel-Lucent University

The manual N/R mode can also be modified by OMC in System miscellaneous / messages and music / manual Normal-Restricted mode

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

352

10

Time ranges advanced parameters Subscriber normal / restricted mode The subscriber normal / restricted mode is used for OUTGOING calls barring traffic sharing collective speed dial rights

All Rights Reserved © 2003, Alcatel-Lucent University

11

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

353

Incoming calls management Subscriber normal / restricted mode The feature right "Inhibition time ranges" allows the subscriber to stay

in normal mode although the system has switched to the restricted mode due to the current time range

Another feature right (inhibition flag) allows the subscriber to stay in

normal mode although the system has switched to the restricted mode forced by an operator action (programmable key)

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

354

12

Outgoing calls management collective speed dial directory Access the collective speed dial directory

OMC/COLLECTIVE SPEED DIAL

SUBSCRIBERS LIST / DETAILS / SPEED DIAL

All Rights Reserved © 2003, Alcatel-Lucent University

13

If the set is assigned access to the collective speed dial facility, the directory can be used whatever the set barring category. Speed dial numbers with class=0 are reserved for emergency numbers (never forbidden)

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

355

Outgoing calls management Trunk allocation Trunk allocation Lets the attendant (or any authorized set) to allocate a line to another

station to make a call. The subscriber dials the final number and the attendant can bar the call Create a feature key (or feature in conversation code)

Trunk Allot (with or without MTR: metering callback) without or with a barring level from 1 to 6

All Rights Reserved © 2003, Alcatel-Lucent University

The metering call-back facility is available only on stations with soft keys Give authorization to the attendant to allocate a trunk by assigning the feature right “Trunk allot”.

Alcatel-Lucent OmniPCX Office – Outgoing calls management Ref. OXOF0021P00TEUS Issue 04

356

14

Alcatel-Lucent OmniPCX Office Set up a trunk line

PROCEDURE

OBJECTIVE -

To learn how to apply the procedure to set up a trunk line

PROCEDURE Application

OMC

Path

OMC/Customer PBX/Modification typical/External Accesses

Issue 04

Tab

1

Open external accesses wizard

2

Select the trunk

Ref. OXOF0021C01TEUS.doc

P. 1

All Rights Reserved © 2003, Alcatel-Lucent University

357

Alcatel-Lucent OmniPCX Office Set up a trunk line

Note:

P. 2

3

Enter the number of B channels, from 0 to 2 for a T0 access, from 1 to 30 for a T2 access, non relevant for analog access

4

Validate DISA, relevant for analog access only

5

Select the Dialing type, relevant for analog access only

6

Validate the screen external accesses

A trunk line must belong to a trunk group in order to be taken for outgoing calls

Ref. OXOF0021C01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

358

Issue 04

Alcatel-Lucent OmniPCX Office Add or remove an access in a trunk group

PROCEDURE

OBJECTIVE -

To learn how to apply the procedure to add or remove an access in a trunk group

PROCEDURE Application

OMC

Path

OMC/PCX client/External lines/List of trunk groups

Issue 04

Tab

1

Select the trunk group

2

Select distribution type, sequential or cyclic

3

Give a name to the trunk group if necessary

4

Validate the modifications

5

Observe the trunk group organization

Ref. OXOF0021C02TEUS.doc

P. 1

All Rights Reserved © 2003, Alcatel-Lucent University

359

Alcatel-Lucent OmniPCX Office Add or remove an access in a trunk group

6

9

P. 2

6

Add a new access

7

Select an available access

8

Select the number of channels, 1 or 2 for a T0, 1 to 30 for a T2

9

Be careful about the Traffic Sharing and Barring link categories which allows to bare an outgoing call (refer to barring chapter On-line Help F1 key)

10

Remove an access, at least one access must stay in the main trunk group

11

Select the access to delete

12

Apply the distribution organization

13

Apply the trunk group modifications

Ref. OXOF0021C02TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

360

Issue 04

Alcatel-Lucent OmniPCX Office Call Baring Management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to apply manage Call barring

MANAGEMENT 1.

Sets will be able to make external calls via trunk group 0, except from 12h to 13h and from 19h to 8h all the days except the Sunday and the Public Holidays .

2.

Create a secondary trunk group (seized by pressing #). Only the set 102 will have access to this trunk group.

3.

No sets in the installation will be able to make international calls.

4.

The attendant will be able to allocate a main trunk group trunk with no restriction to users requesting for this facility.

Issue 03

Ref. OXOF0021H03TEUS.doc

HO. 1

All Rights Reserved © 2003, Alcatel-Lucent University

361

Alcatel-Lucent OmniPCX Office Call Baring Management

HO. 2

Ref. OXOF0021H03TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

362

Issue 03

Alcatel-Lucent OmniPCX Office Call Barring Management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to apply manage Call barring

MANAGEMENT 1.

Sets will be able to make external calls via trunk group 0, except from 12h to 13h and from 19h to 8h all the days except the Sunday and the Public Holidays . Path: OMC/Time Ranges. 1.1. For the week:

1.2.

Issue 04

For the weekend and the Public Holidays:

Ref. OXOF0021S03TEUS.doc

HOS. 1

All Rights Reserved © 2003, Alcatel-Lucent University

363

Alcatel-Lucent OmniPCX Office Call Barring Management

1.3. In the sets details \ Feature Rights Part 2 Disable the fag: Inhibition Timeranges 2.

HOS. 2

Setting up # trunk group access for the set 102. -

Normal mode: Traffic sharing link category of trunk group # = 12 / Traffic sharing link category of station 102 = 5

-

Restricted mode: Traffic sharing link category of trunk group # = 12 / Traffic sharing link category of set 102 = 5

Ref. OXOF0021S03TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

364

Issue 04

Alcatel-Lucent OmniPCX Office Call Barring Management

3.

Barring table No 2 management in the Path: OMC/Traffic Sharing & Restrict/Restrict. Tables: prefix 00 forbidden

Barring link category of all stations = 2 in Normal and in Restricted mode: Path:OMC/Users/Base Stations List -> Details /Restrict.

Issue 04

Ref. OXOF0021S03TEUS.doc

HOS. 3

All Rights Reserved © 2003, Alcatel-Lucent University

365

Alcatel-Lucent OmniPCX Office Call Barring Management

4.

Managing trunk allocation. -

In the attendant set feature rights, authorize line allocation.

-

Create a Trunk Allot feature code with or without metering callback (MTR) in the feature in conversation table, subject to no Restriction (Restrict. Table No 7).

Second possibility: create a feature key “Trunk allocation” with no barring parameter on the attendant set.

HOS. 4

Ref. OXOF0021S03TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

366

Issue 04

NOTES

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

Metering over V24/IP

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

1

OBJECTIVE

Apply the procedure of Counting management for internal and external interfaces

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

369

Metering over V24/IP Presentation Counting for internal or external interface The Alcatel-Lucent OmniPCX Office includes a simple tool for managing real

time Counting printout

The system can also be connected to a dedicated complex Counting system

such as the Alcatel-Lucent-Lucent OmniVista 4760

In a digital network, the Alcatel-Lucent OmniPCX Office can also be treated

as a Counting node using Alcatel-Lucent-Lucent OmniVista 4760 application (NMC) The metering device (printer or metering calculator) can be connected via

V24 or IP

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

2

If simple real time Counting is used, simply set up the OmniPCX Office internal Counting system and connect a Counting interface to the V.24 option of a Reflexes set. If the system is connected to a Counting management tool (A4760), all data fields must be enabled.

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

370

Metering over V24/IP V24 Counting output configuration Counting using V24 UA option

Connection of an external counting management system or a printer to the

V24/CTI interface module Example : printer connected to the V24 UA option DB9 output

V24 link

UA link

V24/CTI interface module

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

3

Loop circuits 7 and 8 (RTS on CTS) when the printer does not manage flow control. Refer to installation manual

V24 option Connector 9 pins

3

RD

2

TD

5

0V

7 8

Metering printer

RTS CTS

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

371

Metering over V24/IP V24 Counting output configuration Activate the V.24 Counting output in the Path:

OMC/Counting/Counting/ select V24 Select the fields to be printed

OMC/Counting/Counting PRINTOUT/FIELDS menu

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

Path: OMC/Counting/Counting : External Counting Activation (V.24): check the box to activate the V.24 output (this is mandatory). Print non-answered IC calls: check the box and the system outputs a ticket for each unanswered incoming call. Masking 4 last digits: check the box to conserve the identity of the called number. Leased line printout: check the box to output a ticket even if a private network line is used. Network mode: in a digital network, with centralized Counting, the Counting node number must be specified. Appointment printout for ...: all the information checked is included when a ticket is printed. Type of printout: ticket or listing. ompany name: header to appear on each ticket. Leave blank if connected to a dedicated Counting system. Proofs per page: number of proofs allowed per page for a listing printout. Printed fields: lets you select fields to be printed for real time Counting printout, or fields to be sent to the 4760. Printer alarm threshold: Counting buffer level triggering alarm transmission to the attendant. Counting/Counting PRINTOUT/FIELDS menu : This menu lets you decide which fields are printed or sent to the external Counting application (select all fields for the 4760 for instance). Line length is indicated at the bottom of the menu. You can print either the user name or the account code, but not both. The fields are explained in the Counting file of section Applications in the Expert Technical Documentation .

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

372

4

Metering over V24/IP V24 Counting output configuration Adapt the V24 output transmission parameters to the ones of the

Counting interface in the Path: OMC/Counting/Counting Transmission Characteristics :

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

5

It is advisable to retain the settings above. Using a higher speed can lead to loss of data.

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

373

Metering over V24/IP Counting management Configure the Counting parameters in the path:

OMC/Counting/Counting options for active currency

6

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

Path: OMC/Counting/Counting (tab Counting option for Active Currency): Display on sets: offers three station displays: duration, duration+cost, duration+units. Activation criteria: these criteria define ticket output. Default values are zero, which means that any external call generates a ticket. Basic Taxes: pulses Counting management. Currency 2 : possibility to parameter the basic charge rates for a second inactive currency (EURO for instance) Operating principles: Cost

First level cost 1

Second level cost

0,64

Number of units

Number of units for cost threshold

1

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

374

2

3

Metering over V24/IP Counting management Possibly program the switch to a second currency (EURO by default) Path: OMC/Counting/Currency Conversion Enter the exchange rate of the current currency against the second

currency ex : EURO = 6,55957 FF Enter the conversion date and time

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

7

Consequence of the switch to EURO : Counting counters are re-calculated using the conversion rate and the new currency “EUR” is displayed on the sets screens.

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

375

Metering over V24/IP Counting management Activate the tracking of all calls Path: OMC/Users/Base stations list

For each users

Click on details Click on Counting Select All Calls

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

Path: OMC/Users/base stations list/ (Click on details and click on Counting) The four Counting counters are assigned to the teleservices chosen on the users menu. Only the cumulative counter cannot be reset. Monitoring indicates which types of call generate a ticket. The choices include Outgoing Calls, All calls and Active Criteria. All three criteria (Cost, Duration, International, etc) can be checked. Meter Total Recall: allows a station with a display and soft keys (destination number : attendant for instance) to receive a ticket at the end of each call made from the concerned station to an external number. Possible choices for the station receiving the ticket include simple acknowledgement (Tax OK) or ticket printout.

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

376

8

Metering over V24/IP Counting management System Counting counters :

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

9

Path: OMC/Counting/Counters :

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

377

Metering over V24/IP Example Example of a ticket/of a listing TICKET

PROOF

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

The proof shown is as it appears for the listing option. Show trainees how to activate terminal mode in Windows 3.xx and hyperterminal mode in Windows 95.

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

378

10

Metering over V24/IP IP Counting configuration The OmniPCX Office provides real time metering on IP network Metering tickets are transmitted in the XML data format Printing thanks to the Office Link Driver

Possible supervision via an Internet browser

Centralization of the tickets by an external accounting application

This feature requires a license

Activation of the metering over IP OMC \ Metering \ Metering \

External Metering Activation IP

All other parameters are similar to V24 configuration

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

11

Counting can be done via V24 OR IP

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

379

Metering over V24/IP Office Link Driver Office Link Driver installation Hotel application mode

It offers an interface for Hotel application using OHL

Hotel metering over IP

Call accounting mode (Metering over IP) The

accounting tickets are available through a Web service for accounting application

It offers the possibility for administrators to read call accounting tickets in a well formed XML file located in the local PC

TicketCollector.xml for current tickets TicketCollector_X.xml for archived tickets ( X: date and time)

Example of TicketCollector.xml transformed in .xls

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

Installation modes are exclusives. Metering ticket archive : File : OhlDriver.conf - METERING_COLLECTOR_MAX_TICKET=1000 [Number of ticket by file]

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

380

12

Metering over V24/IP Office Link Driver Software compatibility The Office Link Driver is a Windows service Windows 2000 Pro/Server SP4, 2003 Server SP1, XP SP1/2

Compatibility rules: OmniPCX Office R3.x / R4.x

OmniPCX Office R5.0 / R6.x

OHL Driver

OK with v24 accounting

NOK

Office Link Driver

NOK

OK with IP accounting OR with V24 sub-device based solution

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

13

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

381

All Rights Reserved © 2007, Alcatel-Lucent-Lucent University

Alcatel-Lucent OmniPCX Office – Metering over V24/IP Ref. OXOF0039P02TEUS Issue 01

382

14

Alcatel-Lucent OmniPCX Office Office Link Driver

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to install the Office Link Driver and generate a TicketCollector.xml file

MANAGEMENT 1.

Configure the OmniPCX Office in order to generate an IP Metering Ticket when making an external call

2.

Install the driver on your computer

3.

Launch the Configuration Application from the created Icon on the desktop

4.

From the folder C:\Program Files\Alcatel\OHL Driver open and analyze the TicketCollector.xml file

Issue 04

Ref. OXOF0355H00TEUS.doc

HO. 1

All Rights Reserved © 2006, Alcatel-Lucent University

383

Alcatel-Lucent OmniPCX Office Office Link Driver

HO. 2

Ref. OXOF0355H00TEUS.doc All Rights Reserved © 2006, Alcatel-Lucent University

384

Issue 04

Alcatel-Lucent OmniPCX Office Office Link Driver

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to install the Office Link Driver and generate a TicketCollector.xml file

MANAGEMENT 1.

Configure the OmniPCX Office in order to generate an IP Metering Ticket when making an external call Application

OMC

Path

OMC \ Metering \ Metering

1

Issue 04

Ref. OXOF0355S00TEUS.doc

HOS. 1

All Rights Reserved © 2006, Alcatel-Lucent University

385

Alcatel-Lucent OmniPCX Office Office Link Driver

2.

Install the driver on your computer Application

HOS. 2

Setup.exe of the OLD Driver

Ref. OXOF0355S00TEUS.doc All Rights Reserved © 2006, Alcatel-Lucent University

386

Issue 04

Alcatel-Lucent OmniPCX Office Office Link Driver

3.

Launch the Configuration Application from the created Icon on the desktop Application

Icon of the OLD configuration application

3 2

1 IP@ of the OmniPCX Office Password: kilo1987

Do action 1, 2 et 3 Do external call to generate metering tickets

Issue 04

Ref. OXOF0355S00TEUS.doc

HOS. 3

All Rights Reserved © 2006, Alcatel-Lucent University

387

Alcatel-Lucent OmniPCX Office Office Link Driver

4.

From the folder C:\Program Files\Alcatel\OHL Driver open and analyze the TicketCollector.xml file Application

Internet explorer

Path

C:\Program Files\Alcatel\OHL Driver \TicketCollector.xml

HOS. 4

Ref. OXOF0355S00TEUS.doc All Rights Reserved © 2006, Alcatel-Lucent University

388

Issue 04

NOTES

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

6 party conference

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVE To describe and configure a 6 party conference.

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

391

6 party conference Overview Provide one meet me conference with 6 users Characteristics One master and five participants Users can be internal or external subscribers through any kind of trunks

(public or private) In addition to the three 3-party call conference capability Software license is required (one 6 party conference maximum)

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

392

2

6 party conference Possibilities 6 party conference example

Participants

Participants

Public /private Network Participants Conference Center

DDI or dedicated analog trunk

One Master

Participants

Master & Participants can be any extensions and anywhere

Participants All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

393

6 party conference Meet me Conference organization Meet me Conference organization

The Master is in charge of organizing the conference The master of the conference activates the bridge in the following way

By dialing a prefix ‘’Activate Meet Me’’

Voice prompt will ask him to dial his phone number

Then his phone password (g from default one)

Then define an access code to the bridge

The bridge is open and the master of the conference will have to give the access code to the participants of this conference

The participants of the conference can enter the Meet Me Conference

By dialing the ‘’Join Meet Me’’ prefix code

From public numbering plan for the users of the public network From internal numbering plan for the internal users From private numbering plan for the users in private network

Then the access code, previously given by the Master, to join the conference bridge

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

394

4

6 party conference Management and configuration 2 functions are available in the public, private and internal numbering

plans Activate Meet Me

only used by the Master to open the conference bridge

Join Meet Me

used by any participants to join the conference bridge

Feature right to authorize the master to activate the Meet Me conference

bridge

All Rights Reserved © 2007, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

395

6 party conference Meet me conference without waiting Course of the meet me conference without waiting

Thank you for calling the conference center

Conference planned 30/11/06 at 2 pm Dial ext 22960 Code 3105

3 C a 0/ ll 11 th a e t2 br :0 id 0 ge

Master

Resources control

Please enter the phone number Please enter a four digit personal password Please enter a four digit access code

Connection to the conference is established

Resources control Authentication : phone number, password

3105

Participants Thank you for calling the conference center

Please enter a four digit access code

Authenticate : 3105

Connected

Welcome to the conference center

Conference open

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

396

30 /11 Ca at 2 ll

6

6 party conference Waiting before entering the meet me conference bridge Waiting authorized on the meet me conference bridge When a participant wants to reach the meet me conference bridge and the

Master is not yet connected, the participant is put on hold until the Master is connected The maximum waiting time before being disconnected (5 min by default)

can be modified by the following Flag

Timer Label\ ParWaitTim

All Rights Reserved © 2007, Alcatel-Lucent University

7

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

397

6 party conference Waiting before entering the meet me conference bridge

Master Thank you for calling the conference center

3 C a 0/ ll 11 th a e t2 br :0 id 0 ge

Course of the meet me conference with waiting Conference planned 30/11/06 at 2 pm Dial ext 22960 Code 3105

Resources control

Please enter the phone number Please enter a four digit personal password Please enter a four digit access code

Connection to the conference is established

Resources control Authentication : phone number, password

3105

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

Thank you for calling the conference center

Waiting

Authenticate : 3105

Conference open

Participants

Bridge is not yet open, please hold the line.

Connected

All Rights Reserved © 2007, Alcatel-Lucent University

398

30 /11 Ca 1:58 ll

Please enter a four digit access code

Welcome to the conference center

8

6 party conference Waiting before entering the meet me conference bridge Course of the meet me conference with waiting > 5mn Master

Conference planned 30/11/06 at 2 pm Dial ext 22960 Code 3105

30 /11 Ca 1:45 ll

Resources control Master not connected within 5mn

Participants Thank you for calling the conference center Bridge is not yet open, please hold the line.

Waiting

5 Mn

Connection to the conference is rejected

rejected

All Rights Reserved © 2007, Alcatel-Lucent University

9

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

399

6 party conference Access to the meet me conference bridge via transfer Access to the meet me conference bridge via transfer

Management of the entry in the meet me conference bridge via analog

accesses

On systems with analog accesses, the call is routed, in general, by a member of an operator group or an automated attendant

Once the call is answered, the access to the meet me conference bridge can be activated by transfer

Transfer conditions

Only the non supervised transfer are authorized

The user can transfer the call received towards the meet me conference bridge only during ringing

Incoming or outgoing calls can be transferred

In case of an automated attendant, the access to the bridge is made via the options of ''free dialing'', "transfer towards set/group“

With the multiple automated attendant, the access to the bridge is also possible

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – 6 party conference Ref. OXOF0371P01TEUS Issue 01

400

10

Alcatel-Lucent OmniPCX Office 6 party conference

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to configure the 6 party conference

MANAGEMENT 1.

Extension 101 will be the master of the conference

2.

Create the prefixes in the numbering plans 2.1. Create a prefix to activate the conference circuit 2.2. Create a prefix to join the conference circuit

Issue 05

Ref. OXOF0371H00TEUS.doc

HO. 1

All Rights Reserved © 2006, Alcatel-Lucent University

401

Alcatel-Lucent OmniPCX Office 6 party conference

HO. 2

Ref. OXOF0371H00TEUS.doc All Rights Reserved © 2006, Alcatel-Lucent University

402

Issue 05

Alcatel-Lucent OmniPCX Office 6 party conference

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to configure the 6 party conference

MANAGEMENT 1.

Extension 101 will be the master of the conference

Issue 05

Ref. OXOF0371S00TEUS.doc

HOS. 1

All Rights Reserved © 2006, Alcatel-Lucent University

403

Alcatel-Lucent OmniPCX Office 6 party conference

2.

Create the prefixes in the numbering plans 2.1. Create a prefix to activate the conference circuit 2.2. Create a prefix to join the conference circuit

HOS. 2

Ref. OXOF0371S00TEUS.doc All Rights Reserved © 2006, Alcatel-Lucent University

404

Issue 05

NOTES

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

ARS management

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVE Describe and set up the ARS features

Alcatel-Lucent OmniPCX Office – ARS management Ref. OXOF0047P00TEUS Issue 04

407

ARS management Description ARS: Automatic Routing Selection is a generic facility which enables: Automatic selection by the Communication Appliance Transparency for the users Private networking management Multi-carrier configurations

The direction used is defined by: The number dialed The active time range

All Rights Reserved © 2003, Alcatel-Lucent University

The route selection is transparent for the user. This route selection is determined by the dialed number and by the active time range. The ARS is applicable to: To any type of trunk group: Public and/or Private To any kind of call: Voice and/or Data To any type of trunk: Analog, Digital, IP The ARS is applicable to any type of dialing: manual, keys, redial, forwarding to external destinations, dial by name, common and individual speed dial numbers...

Alcatel-Lucent OmniPCX Office – ARS management Ref. OXOF0047P00TEUS Issue 04

408

2

ARS management Description ARS function in a private network: Overflow of the public calls towards private

Convert a public number into a private number to force the use of the network

Overflow of the private calls towards a public link

Convert a private number into a public number in case of saturation

Break-Out Call

Use of the links network to reduce the cost of the public communications

Incoming Transit or "Break-In "

To join a user not connected to the public network

Management of a VoIP network

All Rights Reserved © 2003, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – ARS management Ref. OXOF0047P00TEUS Issue 04

409

ARS management Description ARS function for the multi-operator

Choose the operator who offers the most interesting tariffs

The use of a direct operator

Transform the dialing number to make it compatible with the operator

Select the special access for this operator

The use of an indirect operator

Transform the dialing number to make it compatible with the operator

Manage the access and the authentication to the operator gateway

All Rights Reserved © 2003, Alcatel-Lucent University

4

Examples of direct providers: CEGETEL (prefix 7), OMNICOM (prefix 5): the dedicated prefix replaces the 0 of the public provider. Examples of indirect providers: MOBICOM (access number 1664)

Alcatel-Lucent OmniPCX Office – ARS management Ref. OXOF0047P00TEUS Issue 04

410

ARS management Management How do we program ARS ? Number Dialed

Numbering Plan

ARS Table

Trunk Groups Lists

OMC\ Numbering \ Numbering Plans •Manage the ARS Prefix

OMC\ Numbering \ Automatic Routing Selection \ Automatic Routing Prefixes •Analyze the dialing number •Modify the dialing number •Select the access OMC\ Numbering \ Automatic Routing Selection \ Trunk groups lists •Select the physical access to be used

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ARS management Management The Dialing Plan management ARS is offered via the Main and Secondary Trunk group functions in the

Internal Dialing Plan Function

Start

End

Base

NMT

Priv

Trunk Group

0

0

ARS

Drop/keep

Yes/No

ARS calls can also be used in the Private and Public Dialing Plans in order to manage Break-in & Break out facilities

All Rights Reserved © 2003, Alcatel-Lucent University

Function •Main Trunk Group •Secondary Trunk Group BASE: When no "base" parameter is used, these functions will be interpreted as an "ARS" type of call NMT: Keep (private numbers): the complete dialed number is sent into ARS tables and no tone Drop (public numbers) gives a virtual dialing tone. The number dialed is absorbed and not sent into ARS tables. PRIVATE: •No: Public communication •Yes: Private communication •This fields is related to the Network fields of the ARS table

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ARS management Management Automatic routing prefixes ARS entry format Network

Prefix

Priv/Pub

0

Ranges

Substitute

TrGpList

Called (ISVPN/H450)

Comment

7

1

het/Hom

Info

Substitution principle Dialed Prefix

Prefix

Ranges

Prefix dialed out

Principle

1234

Transparency

123456

Addition

45

Absorption

36

36

No addition, no absorption

36

3645

Substitution

Substitute

1234 456

123

01 42 43 44 45

01 42 43 44

36

36

01 42 43 44 45

01 42 43 44

20-50

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7

Path: OMC/Dialing/Automatic Routing Selection/Automatic Routing: Prefixes To obtain contextual menus, click on the right button of the mouse so as to add a line, suppress a line, create a sub line ... Network: makes correspondence with the Internal Dialing Plan (“priv.”field = yes/no): PRIVATE/PUBLIC prefixes Prefix: takes back the prefix of the input of the ARS table defined in the numbering plan Ranges: the band which completes the prefix. eg: 00-27. It is possible to put several separate bands by using ";" eg: 00-27; 37-78 Substitute: the number which replaces the prefix (and not the range. The latter is added) Trunk group list: the index of the trunk group list used Called (ISVPN/H450): parameter used in case of Network configuration QSIG/ISVPN/VOIP , the requested belongs to a homogenous network (Alcatel OmniPCX Office / OmniPCX 4400: ISVPN) or to a heterogeneous network (with another manufacturer: QSIG) Remarks: free space for all the installer's comments As well as the prefix and the range, we can work in open numbering Important: the sequence order on several lines (the most detailed to the most vague): the system in the first place reads the first line and compares that to the number dialed ; then the 2nd etc.

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ARS management Management Overflowing management: create a sub-line

Network

Prefix

Pub

0

-

-

Range

-

Substitute

Trunk group list

Called (ISVPN/H450)

Comment

7

1

het

Public to A

0

2

het

Public to B

Subline to overflow from the operator A to the operator B if lines are busy

Line that routes the prefixes over operator A

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ARS management Management Trunk groups list

Trunk groups list entry format

List ID

Index

1

1

No

Char

Provid./destin.

C

none

Access digits

Auth. Code

Tone/Pause

none

none

Auth. Code

Tone/Pause

Overflowing management: create a sub-line

Allows to use the trunk group access link category

List ID

Index

No

Char

Provid./destin.

Access digits

1

2

300

B

none

none

none

1

0

F

none

none

none

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9

Path: OMC/Dialing/Automatic Routing Selection/Trunk Group Lists Trunk group list: an indicator of the trunk group list Trunk group list index: allows for the selection of one or more trunk groups by their index (from 1 to 36) Trunk group directory number: once the trunk group index is selected, it displays the directory number of the trunk group Identity: allows to define a character (only one letter) which will be displayed on the screen of the set (eg. F for France Telecom)

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ARS management Simple direct carrier configuration Example: Simple direct carrier configuration Create a public ARS entry in the internal numbering for the main trunk

group function Function

Start

End

Base

NMT

Priv

User

100

199

100

-

-

Main T.G.

0

0

ARS

Drop

No

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Path: OMC/Dialing/Dialing Plans (tab Internal Dialing Plan) The numbers following the main trunk group seizure « 0 » are analyzed in the ARS tables (ARS base) The prefix « 0 » is dropped out of the Dialibg Plan i.e. is not sent into ARS tables. The numbers dialed are PUBLIC (PRIV=NO) Exercise: For international numbers, the carrier C whose dedicated prefix is 7, is the cheapest provider. For any other type of call, the public provider remains the most interesting.

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ARS management Simple direct carrier configuration Example: Simple direct carrier configuration Configure the two directions in the ARS table Network

Prefix

Pub

00

Range

Substitute

Trunk group list

Called H/H

Comment

70

1

het

international

2

het

others

Pub

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11

Path: OMC/Dialing/Automatic Routing Selection/Automatic Routing: Prefixes Click on the right button of the mouse to « Add a line » Enter a line to deal with the international prefixes routed by the direct provider CEGETEL (C). Enter a « transparent » line to analyze all the other prefixes. 1. Network: choose PUB (link with the internal numbering plan when the parameter PRIV=NO) 2. Prefix: analyze of the numbers sent into ARS after the main trunk group « 0 » seizure example: prefix for international calls starting with 00 3. Ranges: the range of numbers completing the prefix example: 01-99 (possibility of several ranges separated by ";" ex: 01-27;37-78 ) empty field (open range) if the whole range is analyzed. 4. Substitute: the numbers replacing the prefix (the range is added) example: prefix 00 (open range) replaced by 70 . The direct provider CEGETEL (prefix 7) is routing the international calls . 5. Trunk group list: index of the trunk group list used. 6. User Comments: comments for the installer

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ARS management Simple direct carrier configuration Example: Simple direct carrier configuration Configure the two trunk group lists

List ID

Index

1 2

No

Char

Provid./destin.

1

C

1

P

Access digits

Auth. code table

Tone/pause table

none

none

None

none

none

none

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12

Path: Numbering menu/ automatic routing selection menu/trunk group lists Click on the right button of the mouse to « Add a line ». Enter a line for the trunk group list 1 (list index 1) and a another line for the trunk group list 2 (list index 2) to seize the accesses of the main trunk group (trunk group index 1) The main trunk group has no more prefix « 0 » which is now an ARS entry with no base . 1. Trunk group list: index of the trunk group list 2. Index: allows to select the trunk group by its index (from 1 to 36). 3. Trunk group EDN: once the index is chosen the system indicates the EDN of the trunk group. 4. Char: defines one letter that is displayed on the screens ( ex: P for public carrier or C for direct carrier) according to the direction of the call. example: 0033298143322>C This character allows to check the good programming of the ARS tables according to the prefix dialed. In the example above, the international calls routed by carrier C and all other calls routed by public provider P go trough the same public accesses in the main trunk group index 1.

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ARS management ARS Mechanisms Some additional parameters allows to refine the ARS mechanism ARS time ranges: This screen is used to define the ARS time ranges used to

select a provider offering the best cost conditions at a given time. Day group: In order to manage calls separately, this screen is used to assign

day groups to all days of the year, including holidays. Providers/Destinations: This screen is used to define the names of the

Providers providing network services used to establish a call via the ARS mechanism. These Providers are associated: to a list of trunk groups on the screen Trunk groups list, to an ARS time range on the screen ARS Time Ranges.

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13

Alcatel-Lucent OmniPCX Office – ARS management Ref. OXOF0047P00TEUS Issue 04

419

ARS management ARS Mechanisms ARS Diagram Dialed prefix

Transformation in the dialing plan

Prefix dropped or kept?

Keep

Prefix sent to the ARS table

Drop

Only the digits that follow the absorbed prefix are sent

N first digits replaced in the ARS table

Resulting prefix sent to the trunk group list

All Rights Reserved © 2003, Alcatel-Lucent University

The prefix dialed is recognized as an ARS call in the Dialing Plan ( «trunk group» function without base). Then, the call routing follows the mechanism described above.

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14

ARS management ARS Mechanisms Resulting prefix sent to the trunk group list

ARS Diagram

(continuation) Yes

FINAL CALLED PARTY

No

1st trunk group No available in the trunk group list? Overflow to a sub-line

Providers/ Destinations defined? Yes Yes

Time range checking

Trunk group available in the trunk group list? No

Yes

UNAVAILABLE (If it is the last sub-line)

Providers/ Destinations authorized?

No

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ARS management ARS Mechanisms Additional parameters (for indirect Providers) Authorization Codes: This screen is used to define the secret access codes

between the various Providers networks in a configuration with an indirect Providers. Tone/Pause MF: This screen is used to configure 8 indexes for an indirect

Providers or multi- Providers configuration to define:

the time of transmission of the numbering by the system on the line,

whether the numbering which follows the secret access code to the indirect network is sent in MF mode.

Refer to On-line help: file Example of use of Automatic Routing Selection

(ARS): Access to an indirect Providers

All Rights Reserved © 2003, Alcatel-Lucent University

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Alcatel-Lucent OmniPCX Office

Internal ARS

All Rights Reserved © 2005, Alcatel-Lucent University

1

OBJECTIVE Describe internal ARS principle

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Internal ARS Internal ARS principle Aim of the internal ARS Allows to manage several destinations for a single DDI according to days an

time ranges Example for the DDI 8571

Monday to Friday

From 8h to 20h, the call will be distributed to extension 101 From 20h to 8h, the call will be distributed to extension 125

During the week-end, the call will be distributed to extension 164 Installation number 0388408570

DDI 8571 Public Network

Extension 164

Extension 101

Extension 125

All Rights Reserved © 2005, Alcatel-Lucent University

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2

Internal ARS Internal ARS principle Example: Incoming call on DDI 8571 Monday at 22h00 Public Network DDI 8571

Public Numbering Plan ARS Table Prefix : 03 88 40 85 71 Replace by : 101 Replace by : 125 Replace by : 164

TG List : 1 TG List : 2 TG List : 3

Trunk Group List List

Index

1 2 3

Local Local Local

Overflow on the next line No

Providers/Destinations Extension 101 Extension 125 Extension 164

Op. / Dest. (1) Extension 101 Extension 125 Extension 164

(2)

Time ranges:

Providers/ Destinations authorized ?

Yes

Day Group: Monday – Friday : Grp 1 Saturday – Sunday : Grp 2 1

2

08:00 – 20:00

Extension 101 Extension 164

20:00 – 08:00

Extension 125 Extension 164

Ring the extension number according to the time range and day

All Rights Reserved © 2005, Alcatel-Lucent University

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Internal ARS Management The DDI number 8571 is analyzed in the Public Numbering Plan Function : Secondary Trunk Group Base : ARS Numbering : Keep Priv : No

Numbering Plans -----------------------------

---------------------------------------------------------

Public Numbering Plan Function

Start

End

Base

NMT

Priv

Secondary Trunk Group

8571

8571

ARS

Keep

No

Secondary Trunk Group

8571

8571

ADL

Keep

No

All Rights Reserved © 2005, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Internal ARS Ref. OXOF0053P00TEUS Issue 02

426

Fax

Add Delete

4

Internal ARS Management The DDI number 8571 is analyzed in the ARS table The prefix 8571 is substituted by the prefix 101, 125 or 164

The substitution number is selected according to date and time thanks to the trunk group list

Sub-lines must be created for each substitution The prefix placed in field Substitute will be analyzed in afterward in the

Internal Numbering Plan ARS Table Network Prefix 1

8571

Range

Substitute

TrGpList

Called(ISVPN/H450)

101

1

het

125

2

het

164

3

het

All Rights Reserved © 2005, Alcatel-Lucent University

User comment

5

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427

Internal ARS Management Create a fictive Provider for each destination « Extension 101 », « Extension 125 », « Extension 164 » Providers / Destinations Providers / Destinations Extension 101 Extension 125 Extension 164

Create a trunk group list for each destination For each line, the index “local” must be selected as well as the associated

fictive Provider Trunk Group Lists List ID

Index.

No.

Char.

Providers / Destination

1

Local

…

Extension 101

2

Local

…

Extension 125

3

Local

…

Extension 164

All Rights Reserved © 2005, Alcatel-Lucent University

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6

Internal ARS Management Create Day Groups Day Groups Day in week

Day

Year

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Day Group 2 1 1 1 1 1 2

Create the Time Ranges Hours Start Time

End Time

Day Group

Providers / Destination

08:00 ----20:00 -----

20:00 ----08:00 -----

1 2 3 1 2 3

Extension 101 Extension 164 Aucun Extension 125 Extension 164 Aucun

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Alcatel-Lucent OmniPCX Office ARS management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to practice ARS management in a simple direct multi-carrier environment

MANAGEMENT Configure the ARS tables in order to have the following results when dialing out*: 1.

Local prefixes (0298xxx...) will be routed by carrier FRANCE TELECOM (prefix 0).

2.

National prefixes (01 to 05 and 07) will be routed by carrier CEGETEL (prefix 7).

3.

Mobile calls (06) will be routed by carrier FRANCE TELECOM

4.

All other prefixes (including emergency numbers for instance) will be routed by carrier FRANCE TELECOM.

* Or establish the configuration that is provided by the instructor to meet local requirements.

Issue 04

Ref. OXOF0047H01TEUS.doc

HO. 1

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Alcatel-Lucent OmniPCX Office ARS management

HO. 2

Ref. OXOF0047H01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 04

Alcatel-Lucent OmniPCX Office ARS mangement

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to practice ARS management in a simple direct multi-carrier environment

MANAGEMENT 1.

Path: OMC/Dialing/Dialing plans/Internal Counting Plan

Define the Main Trunk Group as an ARS entry

Issue 04

Ref. OXOF0047S01TEUS.doc

HOS. 1

All Rights Reserved © 2003, Alcatel-Lucent University

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Alcatel-Lucent OmniPCX Office ARS management

2.

Path: OMC/Dialing/Automatic Routing Selection/Automatic Routing: Prefixes

Define the routes (prefixes) for each Carrier

3.

OMC expert mode / Numbering/Automatic routing selection/Trunk group lists

Define two lists containing the same trunk group e.g. 300 where are located the public accesses

Characters F or C will be displayed on the stations’ display to give a visual indication of the carrier seized for the dialed direction.

HOS. 2

Ref. OXOF0047S01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 04

Alcatel-Lucent OmniPCX Office Internal ARS management

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to configure an internal ARS solution

MANAGEMENT

Incoming calls

ISDN

Internal directory numbers N000 to N199 DID/DDI numbers 02.SS.53.N1.00 to 02.SS.53.N1.99

Follow the classroom numbering plan

Issue 04

Ref. OXOF0053H01TEUS.doc

HO. 1

All Rights Reserved © 2003, Alcatel-Lucent University

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Alcatel-Lucent OmniPCX Office Internal ARS management

1.

When a user dials the DID/DDI number 02.SS.53.N1.02*, the user will reach: -

Extension 101 from Monday to Friday, from 8:00 AM to 12:00 PM.

-

Extension 102 from Monday to Friday, from 12:00 PM to 1:00 PM.

-

Extension 103 from Monday to Friday, from 1:00 PM to 6:00 PM.

-

A dissuasion/redirection message from Monday to Friday, from 6:00 PM to 8:00 AM and all day Saturday and Sunday.

* Or use number provided by local instructor.

HO. 2

Ref. OXOF0053H01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 04

Alcatel-Lucent OmniPCX Office Internal ARS management

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to configure an internal ARS solution

MANAGEMENT

Incoming calls

ISDN

Internal directory numbers N000 to N199 DID/DDI numbers 02.SS.53.N1.00 to 02.SS.53.N1.99

Issue 05

Ref. OXOF0053S01TEUS.doc

HOS. 1

All Rights Reserved © 2003, Alcatel-Lucent University

437

Alcatel-Lucent OmniPCX Office Internal ARS management

1.

When a user dials the DID/DDI number 02.SS.53.N1.02*, the user will reach -

Extension 101 from Monday to Friday, from 8:00 AM to 12:00 PM.

-

Extension 102 from Monday to Friday, from 12:00 PM to 1:00 PM.

-

Extension 103 from Monday to Friday, from 1:00 PM to 6:00 PM.

-

A dissuasion/redirection message from Monday to Friday, from 6:00 PM to 8:00 AM and all day Saturday and Sunday.

Example of classroom numbering plan* 0242531100 to 0242531199 * Or use number(s) provided by local instructor. 2.

Management of the Public Dialing Plan according to DID/DDI number: 0242531102. Note: Remember to define the installation number in the menu OMC/Dialing/Installation numbers

3.

HOS. 2

Management of the ARS table according to DID/DDI number: 02.42.53.11.02

Ref. OXOF0053S01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 05

Alcatel-Lucent OmniPCX Office Internal ARS management

4.

Management of the “Provider / Destination” table to create fictitious attendants and trunk group lists For each ARS prefix, it is possible to associate a trunk group list which index is Internal. The prefix that is placed in the Substitute column will be analyzed in the internal numbering plan. For each trunk group list index, you will have to create a fictitious attendant. Using the fictitious operator, you will be able to manage the Hours table and the Day groups table.

5.

Management of the Day groups Table

Issue 05

Ref. OXOF0053S01TEUS.doc

HOS. 3

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Alcatel-Lucent OmniPCX Office Internal ARS management

6.

HOS. 4

Management of the Hours Table

Ref. OXOF0053S01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

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Issue 05

NOTES

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Alcatel-Lucent OmniPCX Office

Pseudo multi-company configuration

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVE Manage a pseudo multi-company configuration

Alcatel-Lucent OmniPCX Office – Pseudo multi-company configuration Ref. OXOF0067P00TEUS Issue 04

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Pseudo multi-company configuration

Objectives

Two companies want to share a e-communication for their calls

management Each company will be able to dial the same main trunk group prefix Each company will take their own external lines to avoid problems

according to metering bills

All Rights Reserved © 2003, Alcatel-Lucent University

2

Important: All the incoming calls will be managed by a unique operator. The same operator will manage the calls for every company. Example of incoming calls management for a pseudo multi-company configuration: •Manage a DDI number for each company in the public numbering plan. •Each company will have its public number. Match this DDI number to a virtual terminal created before for each company. Customise this virtual terminal with the company name. Disable the use of the timers in the dynamic forwarding of this virtual terminal in order to overflow to the unique OP and then display the name of the company. •In the menu "External lines / incoming call handling", set up on the "Public line menu" the feature "wrong dialling" on Released.

Alcatel-Lucent OmniPCX Office – Pseudo multi-company configuration Ref. OXOF0067P00TEUS Issue 04

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Pseudo multi-company configuration

Configuration PUBLIC External lines for EKIN company

External lines for KOBEER company

EKIN company

KOBEER company

Extension: 100

Extension: 200

Extension: 101

Extension: 201

Extension: 119

Extension: 219

All Rights Reserved © 2003, Alcatel-Lucent University

network

3

Alcatel-Lucent OmniPCX Office – Pseudo multi-company configuration Ref. OXOF0067P00TEUS Issue 04

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Pseudo multi-company configuration

First step: station management

Define the extensions that belong to EKIN company and those that belong to

KOBEER company. Manage a traffic sharing link category level for the EKIN extensions: 3 for

example Manage a traffic sharing link category level for the KOBEER extensions: 4 for

example

All Rights Reserved © 2003, Alcatel-Lucent University

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4

Pseudo multi-company configuration

Second step: secondary trunk group management

Create a secondary trunk group, 400 for example, for the EKIN company Manage the same traffic sharing link category level as the one defined for

the extensions of EKIN company Create a secondary trunk group, 401 for example, for the KOBEER company Manage the same traffic sharing link category level as the one defined for

the extensions of KOBEER company

All Rights Reserved © 2003, Alcatel-Lucent University

5

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Pseudo multi-company configuration

Third step: traffic sharing matrix management

Modify the traffic sharing matrix by creating a straight line from 1/1 to

i

.e.: EKIN company

16/16

All Rights Reserved © 2003, Alcatel-Lucent University

The extensions of EKIN company will be allowed to seize only the secondary trunk group 400 and the extensions of KOBEER company will be allowed to seize only the secondary trunk group 401. By this way, it will be possible to add another company. The main features to respect is to set up the same traffic sharing link category level for the extensions that will belong to the company and the secondary trunk group dedicated for it.

Alcatel-Lucent OmniPCX Office – Pseudo multi-company configuration Ref. OXOF0067P00TEUS Issue 04

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6

Pseudo multi-company configuration

Fourth step: ARS management

Manage the main trunk in the internal numbering plan without the base

All Rights Reserved © 2003, Alcatel-Lucent University

7

All the users will be able to dial out with the same prefix.

Alcatel-Lucent OmniPCX Office – Pseudo multi-company configuration Ref. OXOF0067P00TEUS Issue 04

449

Pseudo multi-company configuration

Fourth step: ARS management

Manage an ARS table entry by creating a transparent line OMC

Manage a trunk group lists line with an overflow from the secondary trunk

group 400 to the 401 OMC

All Rights Reserved © 2003, Alcatel-Lucent University

Even if all the users will dial out with the same prefix, every company will seize their own external lines.

Alcatel-Lucent OmniPCX Office – Pseudo multi-company configuration Ref. OXOF0067P00TEUS Issue 04

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8

NOTES

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

Noteworthy addresses modification

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVES Manage the Noteworthy Addresses Describe the use of noteworthy addresses Describe the cautions before changing the N.A Describe the different types of N.A Describe the path to N.A Describe the process to change a N.A

Alcatel-Lucent OmniPCX Office – Noteworthy addresses modification Ref. OXOF0063P00TEUS Issue 04

453

Noteworthy addresses modification Description 4 types of memory zones Memory address timers Memory debug labels Memory address other labels Memory address numeric (values in hex format)

2 ways of management: OMC MMC station

All Rights Reserved © 2003, Alcatel-Lucent University

You can modify some parts of the software, especially the timers and the flags Addresses modification is delicate so you must refer to the technical documentation written by the technical support Memory address timers: timeout modification (Some Timers are directly modifiable by menu OMC/System Miscellaneous/Feature design/Part4 and 5") Memory debug labels: features or services activation/deactivation Memory address other labels: features or services activation/deactivation Memory address numeric: for ringing/tones modification and DECT counters reading Nota: Modify only labels given by technical support Never program the value FFFF (hex) Values are kept after a warm reset (except if warning about ) but are lost on a cold reset The addresses with 0 bytes are accessible in Numeric addresses menu

Alcatel-Lucent OmniPCX Office – Noteworthy addresses modification Ref. OXOF0063P00TEUS Issue 04

454

2

Noteworthy addresses modification OMC process OMC process In EXPERT VIEW mode: System miscellaneous / Memory Read/Write

Timer Labels

Debug Labels

Other Labels

Numeric Addresses

All Rights Reserved © 2003, Alcatel-Lucent University

3

Modify only labels given by technical support Never program the value FFFF (hex) Values are kept after a warm reset ( except if warning about ) but are lost on a cold reset

Alcatel-Lucent OmniPCX Office – Noteworthy addresses modification Ref. OXOF0063P00TEUS Issue 04

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Noteworthy addresses modification OMC process OMC process

Select the type of address to be modified Select the label address in the alphabetical list Press on “details” button In the top part of the window, change the byte value Press on «Modify» then Press on «Write »

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Noteworthy addresses modification Ref. OXOF0063P00TEUS Issue 04

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4

Noteworthy addresses modification MMC station In MMC station / Installer session:

Menu: Global

Rd/Wr

Select the address type to be modified:

Address:

Allows to choose one address

Memory:

displays that address Hex. value

Timer:

Allows to choose one Timer

Using Address, move to the address label to be modified and press «back»

MMC station memorizes that particular label

press OK

The set displays the address contents

All Rights Reserved © 2003, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – Noteworthy addresses modification Ref. OXOF0063P00TEUS Issue 04

457

Noteworthy addresses modification MMC station Using Memory , select the byte to be modified by pressing on right or left

arrows Move to «Modif» Enter new hex value and press OK

The set displays the label address and the new value

Press OK to validate

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Noteworthy addresses modification Ref. OXOF0063P00TEUS Issue 04

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6

Noteworthy addresses modification Example Ringing modification Example: Ringing =0,5s Silence=0,5s for a UA set on internal call Choose Other Labels «Ringing»:

In RINGING timer:

Note hexadecimal address: 087A4222

In Numeric Addresses:

Note offset: 9A (in technical communication) Do: 087A4222 + 9A (address + offset) Enter the result (087A42BC) in Address field Put the length to 14 Modify and write values: 04 01 01 19 01 19 00 19 00 19

Do a WARM reset

All Rights Reserved © 2003, Alcatel-Lucent University

7

Letters in small characters. Explanations about the values found: Octet 0: Nb of rates Octet 1: non used Octet 2: 01 active ringing Octet 3: 19 is the value in hexa for 25; that is to say 0,25s because the step for UA set is 10ms coding is done on 0,25s because ringing is encoded on two rates ( 0119 0119) 4 and 5 octets are the same as 2 and 3 octets Silence coding is done in the same way for the following octets.

Alcatel-Lucent OmniPCX Office – Noteworthy addresses modification Ref. OXOF0063P00TEUS Issue 04

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All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Noteworthy addresses modification Ref. OXOF0063P00TEUS Issue 04

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8

Technical Communication

N° 80

Ed 05

Nb. of pages: 32

Product: Alcatel OmniPCX Office ■

Urgent

❏

Temporary

❏

Not urgent

■

Permanent

Subject:

Date: 04/08/2006

Noteworthy Addresses

Introduction - The various Label Addresses in the Alcatel OmniPCX Office are located in OMC/PM5 under "System miscellaneous Memory read/write Other Labels" / "Timer Labels" and "Debug Labels ". - The "Debug Labels" menu is not available in an Installer MMC station session. - Only modify the addresses given here, taking care with the spelling of labels (some labels are similar). - When modifying time delays, never enter the value FFFFh. - New values entered are saved after a warm reset (unless otherwise stated), but are lost after a cold reset. - After making changes to some addresses you may need to perform a warm reset of the system in order to enable the new values (its stated if a warm reset is required). - The values of the labels described in this document are given for information purposes. Some values can be different according to the country or according to the OmniPCX Office release.

Noteworthy addresses via MMC station a) In the Installation session: menu "Global" - "Rd/Wr" – select the type of address to be modified: - Addres ⇒ corresponds to Other labels in OMC/PM5 - Timer ⇒ corresponds Timer labels in OMC/PM5 b) Go to the label of the address to be modified (the station's screen shows the hexadecimal address and the significant length of the address) then "Return" (the MMC station "memorises" the selected label address). c) Select " Memory " (the station's screen shows the hexadecimal address of the label) and press "OK". d) The station displays the content of the address in hexadecimal, decimal and ASCII (e.g. "41H,065,A"), select the byte to be modified (e.g. 3rd byte: press "Next" twice) then, press "Modify", enter the new value in hexadecimal then press "OK". e) The station's screen displays the address of the label and the new value, press "OK" again to confirm. (Pressing "Previous" or "Back " at this point does not change the content of the address).

Noteworthy addresses via OMC/PM5 a) In "System Miscellaneous" – "Memory Read/Write" choose the type of address to be modified ("Other Labels" / "Timer Labels" or "Debug Labels"), select the label of the address to modify and click "Details". b) In the upper part of the window, change the value of the desired byte and click "Modify" then "Write". c) Cross the box "Relevant": this allows you to clearly see the labels that have been modified.

Product: Alcatel OmniPCX Office

1 / 32

Article N°80 - Ed 05 461

1. "Other Labels" description Function

No of bytes

Default value

Enables free dialling (internal extensions only) during AA company greeting. Enables the transfer to operator when dialling 0 or 9 during the AA company greeting. Note: Only relevant if "AAGrDialng" = 01 This flag is used to define the type of transfer provided by the Automated Attendant.

1

00

1

01

1

02

Label AAGrDialng AAGrTransf

AATypTrf

Significant value 00 Disabled 01 Enabled 00 Disabled 01 Enabled 00 Simple transfer (or Blind transfer)

02 Half-supervised transfer

ACC_Mode

ACDAutoLog ArsStarSep

AttPickDDI AttRoutOos

BoardIA

BoardVoip

BsyCausVoip

BsyPrvCaus

CCBS_IncOn

CascDivExt ClirExtOnly

This flag enables the behaviour of the account code digit analysis to be changed to allow secrecy protection of the account code. Audio indication is given to the user of incorrect/correct digits after the amount of digits defined in this label. To control whether an agent is automatically placed in "On Duty" or "Off Duty" status when it login (since R4.0). This flag is used to define the use of a star entered in the ARS substituted number field. If the flag is set, a star is used as separator between address and sub-address. If the flag is not set, the star will be sent as "digit". Authorises the attendant to pick up a DDI call destined for another station, by pressing an RSP key. Defines the destination of an incoming call to an out of service set. The routing of the call is dependant on the protocol defined as per the incoming trunk protocol or the call is routed to the operator. Read only: provides info as to whether the system is a mono-CPU or a Multi-CPU system allowing IA via a CoCPU@ (OXO Release 1.1).

1

00

1

01

1

00

1

00

1

01

1

Defined by Soft Key

Read only: provides info as to whether the system is a mono-CPU or a Multi-CPU system allowing VoIP via a CoCPU (can be changed via a software key only). This table contains up to 5 busy cause values that have to trigger the feature ARS busy provider. All ETSI causes (values are country dependent) can be defined in this table. Meaning and handling is the same as for "BsyProvCaus", knowing that specific VoIP causes (i.e. non ETSI causes) are translated into "Call rejected". "BsyCausVoip" is used for calls released on IP trunks. This table contains up to 5 ETSI cause values that trigger the feature "ARS busy provider" and re-route (overflow) a call to another provider. This flag is used to define if CCBS (Completion of Calls to Busy Subscriber) is available or not for incoming calls. Note: if set to FALSE (00), CCBS is disabled but for incoming calls only. Allows or not cascading of a diverted call externally.

1

Defined by Soft Key

5

22 2F 2A 29 03

5

5x FF

If this flag is set to true, the CLIR for external calls only is taken into account if the identity secrecy flag is activated on the set. Since R5.0

Product: Alcatel OmniPCX Office 462

2 / 32

00 confirmation after each digit 01 confirmation after x digits: x is the shortest code 00 Off Duty 01 On Duty 00 Star sent as a MF digit 01 Separator for sub-address 00 Forbidden 01 Authorised 00 Routing is as per the protocol 01 Routing to operator 00 Mono CPU 01 Multi CPU 00 Mono CPU 01 Multi CPU xx Country dependent

xx Country dependent See Appendix 4.1

1

01

01 Activated 00 Disabled

1

01

1

00

00 Not allowed 01 Allowed 00 No CLIR 01 CLIR for ext. call only

Article N°80 - Ed 05

Function

No of bytes

Default value

ConferBip

Allows Beeps to be sent to the station during a conference.

1

01

ConfStdEnd

Selection of either Mode 1 (ETSI) conference operation: When one of two parties goes on-hook during a conference, the communication between the initiator and the remaining party is re-established to the same state as before the conference (ie: either in conversation or on hold. Mode 2 conference operation: same as with mode 1, except the initiator of the conference is automatically reconnected to the remaining party when one of the two parties goes on-hook. Used for Telemini and Universal Doorphones to define a DTMF tone to indicate “ alert ” mode by the doorphone.

1

00

DPHCodLock

Used for Telemini and Universal Doorphones to define the DTMF digit generated by Alcatel OmniPCX system for the doorphone "Lock" phase.

6

DPHCodStar

Used for Telemini and Universal Doorphones to define the DTMF digit generated by Alcatel OmniPCX system for the doorphone "Start" phase.

6

DPHCodStop

Used for Telemini and Universal Doorphones to define the MF digit generated by Alcatel OmniPCX system for the doorphone "Stop" phase.

6

DPHMode

Determines the mode for the doorphone. Activation of the doorphone may be by MF codes or by a Relay operating This flag selects whether an incoming ISDN call with a subaddress is forwarded in the case of diversion with the subaddress or without the sub-address.

1

1

DialToMult

Activates the DECT counters. See Debug Labels for the different counters available. Transmits dial tone on off-hooking a UA station.

DisaAnsTim

Automatic answer to a call for remote substitution.

2

Label

DPHCodAler

DSAdForward

DectCntOn

Product: Alcatel OmniPCX Office

3 / 32

Significant value 00 No beep 01 Beep 01 Enables Mode 1 00 Enables Mode 2

6

1

1

The 1st byte defines if used (01) or not (00) bytes 2 to 5 define the MF digit (eg. Up to 4 digits allowed 44 Hex= Ascii D 01 The 1st byte 44 defines if used 00 (01) or not (00) 00 bytes 2 to 5 00 define the MF 00 digit (eg. Up to 4 digits allowed 44 Hex= Ascii D 01 The 1st byte 41 defines if used 00 (01) or not (00) 00 bytes 2 to 5 00 define the MF 00 digit (eg. Up to 4 digits allowed 41 Hex= Ascii A 01 The 1st byte 43 defines if used 00 (01) or not (00) 00 bytes 2 to 5 00 define the MF 00 digit (eg. Up to 4 digits allowed 43 Hex= Ascii C 00 00 MF codes 01 Relay 01 00 Sub-address not forwarded 01 Sub-address is forwarded 00 00 No 01 Yes 00 00 No dial tone 01 Dial tone 00-3C 100 ms steps 00 00 00 00 00 00

Article N°80 - Ed 05 463

Function

No of bytes

Default value

Forces an immediate dynamic routing on busy to dynamic routing Level1 destination. See Appendix 4.2 List of emergency prefixes for which a call will never be barred. See Appendix 4.3 Indirect Access to an operator or remote control of diversion: this digit is dialled to define the end of dialling of the external number. Enables or disables the echo suppressor for IBS connected in Silent environment Enables or disables the echo suppressor for IBS connected in Noisy environment Enables or disables the "Fax Call Routing" function

1

00

28

--

Label DynRoutBsy EmergNum EndMFDigit

EchoSupTa1 EchoTaNoi1 FaxCRActiv FaxToVoic

Replaces the ISDN service 1 "Fax2/3" by "Voice" on outgoing calls. FlgIntTon Transmission of beeps during an intrusion. Note: For a silent intrusion the address IntruConf must be at 01 and FlgIntTon at 00. FlgSelfCal This flag enables the possibility for an ISDN set to call another ISDN set on the same bus and having the same number. GapGainTab This table lists the gain adaptations that have to be performed by GAP sets depending on the communication type. GainCtrlON Choose whether or not to enable adjustment of the handset volume control by the user. GainDECT_T Table of commands of padded paths and side tone to send to the DECT sets depending on the access type of the correspondent. GainNOEIP_ Gain management on IP Touch stations (x8 series) GainNOEUA_ Gain management on x9 series sets. GainUA_Tab Gain management on Reflexes stations. I_TONES Allows definition of tones used in the system. IsdnStatuE This flag allows to select the OXO behaviour on reception of STATUS message (ISDN & QSIG) reporting an incompatible protocol state. By default (value 00), the call is released. Setting the value to 01, the OXO will not release the call but attempt to recover the call. IntruConf During an intrusion the 3 correspondents are in communication. For a silent intrusion IntruConf must be at 01 and FlagIntTon at 00. ISDN1B Flag to disable the MPPP negotiation for PPP remote connection (since R4.0). Note: a Warm reset is necessary if the value is changed. IsdnTransp The called numbers (NDI and NDS) received from the network are transmitted on the S0 bus. MMCDisaAna Used to authorize the PM5 configuration of the DISA mode of analogue trunks. The installer can configure or not the DISA mode: active or inactive. MTR_PRINT This constant defines if Total meter recall tickets are allowed. ManConnAtt Defines whether the attendant can answer to an incoming call by pressing on a resource key or if he must go off– hook.

Product: Alcatel OmniPCX Office 464

4 / 32

1

Significant value 00 Dyn. routing 01 Im. forward. Country dependent values

23 hex One ascii digit or max allowed ASCII #

196

---

196

---

1

00

1

00

1

01

1

00

1A

---

See Appendix 4.12 See Appendix 4.12

00 Disabled 01 Enabled 00 No 01 Yes 00 No beep 01 Beeps 00 No 01 Yes

See Appendix 4.4

01

1

27

--

01 Enabled 00 Disabled See Appendix 4.5

34 34 4E 540 1

----00

See Appendix 4.15 See Appendix 4.16 See Appendix 4.6 See Appendix 4.9

00 Release call 01 Recover call

1

01

00 No 01 Yes

1

00

00 2B channels 01 1B channel

1

00

1

00

00 No 01 Yes 00 Not allowed 01 Allowed

1

01

1

01

00 Not allowed 01 Allowed 00 Off hook 01 Press key

Article N°80 - Ed 05

Function

No of bytes

Default value

Defines the MultiSet call presentation type. On a free set of a busy MultiSet group, a new call is notified by a short ring, a normal ring or no ringing. The address allows you to choose which call presentation you require (since R4.0). This constant defines if a meter total recall is started in case of no cost or no tax pulses for the call.

1

01

1

00

An ETSI PE may provide date & time information in the CONNECT message it sends to the PBX. (Country dependent) This flag allows to choose which extension will be notified by a non-answered incoming call message. By default (01) it is the initial called extension that is notified. Since R5.0

1

01

1

01

Label MLTSETRing

MtrNoCharg

NetClock

Not1stCald

Significant value 00 Normal Ringing 01 No Ringing 02 Short Ringing 00 No recall if no charges 01 Recall always 00 No update 01 Date & time update 00 Last ringing extension 01 First called extension 00 Standard format 01 OHL format 00 Disabled 01 Enabled

OHL_Active

Enables metering on the V24 as OHL driver compatible.

1

00

PI8RingbEx

If this flag is set 01 and the check box "Generate ringback tone to the calling party for incoming calls" is activated (in PM5 external lines/protocols/ISDN trunks/parameters), on incoming calls, the OXO will send to the caller a Progress Indicator message with "Inband Tone information available" with the Alerting message. This mechanism is not applied on outgoing calls. This mechanism is available only for T0 - T1 and T2 ISDN accesses since R210/056.001 - R3.1 - R4.0 - not available in R1.x & R3.0. Flag to restrict the calls that can be picked up: - flag set to 01: only the ringing calls can be picked up, - flag set to 00: the camped calls can also be picked up. Allows creating automatically users in WBM when these users are create by PM5: synchronisation between PM5 and WBM (the latest R1.1 versions only). Allows to re-route incoming data calls to the attendant group if no compatibility of service. If this flag is enabled, the OXO will not include a calling party number (CPN) information element in Setup messages sent to the PE.

1

00

1

01

00 ringing and camped-on 01 only ringing

1

01

01 Synchronisation 00 No Synchro.

1

01

1

00

00 Disabled 01 Enabled 00 Disabled 01 Enabled

PickIfRing

Pm5IASync

ReroutData RemoveCPN

Product: Alcatel OmniPCX Office

5 / 32

Article N°80 - Ed 05 465

RemovePi (Pi= Progress Indicator)

Ringing SecWithDiv

No of bytes

Default value

The debug noteworthy address "RemovePi8" has been replaced by "RemovePi" which allows suppressing one or several values of progress indicator in all the messages sent to the PE. Possible values for RemovePi are: 00 : Enable sending of PROGRESS INDICATOR 01 : Disable sending of PROGRESS INDICATOR #1 "Call is not end-to-end ISDN". 02 : Disable sending of PROGRESS INDICATOR #2 "Destination address is non-ISDN". 04 : Disable sending of PROGRESS INDICATOR #3 "Origination address is non-ISDN". 08 : Disable sending of PROGRESS INDICATOR #4 "Call has returned to the ISDN". 80 (hexa) : Disable sending of PROGRESS INDICATOR #8 "In band information". Several values of RemovePi can be added (in hexa) to disable sending of several values of progress indicator. For example RemovePi = 8C (4 + 8 + 80): disables sending of PROGRESS INDICATOR #3, #4 and #8. To disable all the possible values of PI, set RemovePi = FF Allows change of the ringing sequences. If an internal subscriber has "Identity Secrecy" activated, calls are secret when dialling internal or external. Allows choosing whether or not external diverted calls are also 'Secret'. Reminder: CLIR = CLI presentation restriction

1

00

E 1

E

See Appendix 4.10

00

00 CLIR disabled on outgoing diverted calls 01 CLIR enabled on outgoing diverted calls

Note: use only with SW version higher than R310/030.001 SimDialTon

Used for outgoing calls, to simulate the external dial tone or not. When this flag is set, the system does not switch to hear the public dial tone, but provides a local dial tone.

SMSCNum

SMS transparency feature: list of authorized SM_SC server (Short Message Service Center). Note: the flag "SMSenabled" must be set to 01. SMSenabled Flag to enable or not the SMS transparency feature. Note: this feature is country dependent. STATUSconn This flag gives the possibility to send or inhibit "STATUS" Message when the system detects Layer 2 Problem. On Siemens EWSD public exchange, when Status message is received, the current communications are cut. Since: 310/043.001 - 410/023.005. StorAlarIA Flag to send or not the Internet Access alarms to the NMC application (A4760 only). TaxAllOut Flag to define whether a metering ticket is generated or not for non-answered outgoing calls or when called party is busy. (Since R310/043.001 - R400/020.002).

Product: Alcatel OmniPCX Office 466

Significant value 00 Enable Pi 01 02 04 08 80 FF Disable Pi

Function

Label

6 / 32

1

00

1C

xx

00 Network dial tone 01 System dial tone See Appendix 4.14

1

1

1

01

1

00

1

00

00 Disabled 01 Enabled 00 No Status msg sent 01 Status msg sent 00 Disabled 01 Enabled 00 No ticket for non-answered or busy called party 01 Ticket for all outgoing calls

Article N°80 - Ed 05

Function

No of bytes

Default value

1

00

TEST_LLC

Ticket is printed and the pre-announcement duration is counted with the ringing time of the call. This pre-announcement duration is the time between the connection of the call for the preannouncement greeting playing and the answer by the called party. (Since R210/052.002). Tests the value of the LLC field (lower layers compatibility).

1

01

TeiDelete

In the case of problems on an LLP the TEI is reset to zero.

1

00

TicketNoff

Parameter that allow to have or not form feed when a check in print out is made 5 timers for analogue sets (2 wire sets) Off_hook validation Timer On_hook validation Timer Flashing detection Timer Digit detection Timer (dialling) Eb (earth button) detection Timer. This flag allows to choose among 6 ringing cadences one for external calls on Mobile sets. Since the Release 4.0. Note: Mobile software version must be equal to 54.45 or greater. This flag allows choosing among 6 ringing cadences one for internal calls on Mobile sets. Since the Release 4.0. Note: Mobile software version must be equal to 54.45 or greater. In the case of preannouncement, allows the caller to be sent the ringing tone or music if the called party is busy. In the case of preannouncement, allows the caller to be sent the ringing tone or music if the called party is a hunting group. In the case of preannouncement, allows the caller to be sent the ringing tone or music if the called party is free. The RSL on the attendant of a room station shows the state "room to be done" after a check out. Flag to switch between presentations of softkeys on 4035 (Advanced) in icon or text style. Code sent to the VM if the called party is busy.

1

00

10

--

Label TaxNAPrean

Timdurati

TinyExtCad

TinyIntCad

TonPrCmp TonPrGrp

TonPrRng UnclChkOut UseIcons VmCodBsyTo

See Appendix 4.13

1

01

Authorized values: 00 to 05

1

00

Authorized values: 00 to 05

1

Coun. Dep.

1

Coun. Dep.

1

Coun. Dep.

1

01

1

00

5

0242370000024130000002413700000242350000-

VmCodCall

Code sent to the VM for a call from the automated attendant.

5

VmCodCnsCl

Code sent to the VM in the case of a direct call.

5

VmCodDiaTo

Code sent to the VM instead of the dial tone.

5

7 / 32

00 No 01 Test 00 No 01 Yes 00 Form feed 01 Line feed

Values are country dependent

The first byte gives the number of significant bytes. Example: 02-42-37-00-00 means: 2 significant bytes: 42 – 37 VmCodBsyTo = B7

Product: Alcatel OmniPCX Office

Significant value 00 No ticket 01 Ticket

0A Ringing tome 17 Music 0A Ringing tone 17 Music 0A Ringing tone 17 Music 00 No 01 Yes 00 Use text 01 Use cons 42 = B 37 = 7

41 = A 30 = 0

41 = A 37 = 7

42 = B 35 = 5

Article N°80 - Ed 05 467

Label

Function

Default value

VmCodOosTo Code sent to the VM If the called party is unavailable.

5

VmCodRecal

Code sent to the VM in the case of call-back from the automatic attendant.

5

VmcodRelea

Code sent to the VM when the caller goes on hook.

5

VmCodRgT0E

Code sent to the VM in the case of the called party going on hook in supervised transfer mode.

5

VmCodRgnT0

Code sent to the VM if the called party is free.

5

VmFwdBsyCl

Code sent to the VM if the called party has a forward on busy to the VM.

5

VmFwdDlyCl

Code sent to the VM if the called station has a dynamic forward to the automatic attendant.

5

VmFwdInfo

Code sent by the system to inform the VM that the called extension is forwarded to its mailbox.

5

VMUBusy

Enable or disable the voice prompt "your correspondent is busy" when busy forwarding to mail box is activated. 00h: "your correspondent is busy", 01h: mail box greeting if personalized or name. Since R4.1. Hotel: activation/deactivation of an alarm ring in the case of a problem with the alarm. Number of alarm retries in the case of nonacknowledged. Set the Bearer Capability to voice for an outgoing if the originated analogue set has a voice service1.

1

024132000002413100000242380000024134000002423900000143000000024236000002413500000241360000024234000000

1

01

1

03

1

00

VmCodDirCl

Code sent to the VM to consult a mailbox.

5

VmCodFwdCl

Code sent to the VM when a station call is forwarded to the VM.

5

WakUpPrbRg WakeUpRetr Z_BC_Voice

Product: Alcatel OmniPCX Office 468

No of bytes

8 / 32

Significant value 41 = A 32 = 2

41 = A 31 = 1

42 = B 38 = 8

41 = A 34 = 4

42 = B 39 = 9

43 = C

42 = B 36 = 6

41 = A 35 = 5

41 = A 36 = 6

42 = B 34 = 4

00 Extension Busy msg 01 Mail box greeting msg 00 Inactive 01 Active Eg. 03 = 3 alarm retries 00 3.1kHz 01 Voice

Article N°80 - Ed 05

2. "Timer Labels" description Note: All Timer Values are reversed (compared to the Alcatel Office system) when read via either MMC station or OMC. The value read must be reversed in order to calculate the value eg: In OMC or MMC station the value would be displayed for example as 58 02: to calculate the timer duration reverse the values: Eg reverse 58 02h to be 02 58 h = 600 in decimal Default values shown for all timers in either Other Labels timers /Timers Labels or Debug label timers in the tables of this bulletin have already been reversed to make it easy for you to read. Significant value 100ms intervals

Function

No of bytes

Default value

2

00-3C 6s

2

00-C8 20s

100ms intervals

2

00-A 1s

100ms intervals

DphMHldTim

Time delay before transmission of an “Alert“ to the public network on an incoming call. Maximum duration a correspondent is called before the call is automatically stopped (call generated from a CSTA application). Doorphone II (NL doorphone): timer value for time to operate a doorstrike. Maximum conversation length for a doorphone.

DphWRsptim

Maximum response delay for a doorphone call.

2

EBValTime

Change the value of the Earth Button Validation timer for 2–wire–sets. Display time of operation accepted message (Message on UA: "accepted"). Minimum duration of a Flashing.

2

Label AlerIncTimer CstaMCaTim

DphLockAct

2

B8-0B 100ms intervals 5mn 02-58 100ms intervals 1mn 00-0C 100ms intervals 1.5 sec

2

00-1E 3s

2

00-16 8 ms intervals 128ms

2

00-32 5s

100ms intervals

2

00-C8 20s

100ms intervals

1

1E

30mn

1E

30mn

TmpMenLTim

Time associated to the Force MF digit: set is switched in MF mode and MF codes are sent. Interdigit MF timer on a set. (Active time of DTMF end to end signalling) Since R2.1/ 030.001, the duration of the idle time to disconnection of a PM5 via a FTP (LAN) connection is configurable. Default value: 1E (30 minutes) – Max: FE. Since R2.1/ 030.001, the duration of the idle time to disconnection of a PM5 via a remote ISDN (PPP) connection. Default value: 1E (30 minutes) – Max: FE. Timer during which we can receive always metering pulses after the release of a call. Defines the length of the DTMF tone sent from a Mobile 100/200 set when the flag LongMFTiny is enabled ( i.e. value 01) Display time for camped-on calls.

TmpMenuTim

Display time for flashing menus on a station.

2

VoipBlkTim

End of dialling timer of H323 VoIP accesses in Open Dial. Default value: 32 H = 5 sec. Note: only for OXO R1.1. This timer is available in the VoIP parameters since OXO Release 2.

2

FeatAckTim FlashTimer ForceMFTim IntDgMFTim PM5FtpIdle

Pm5Pppldle

RelSubsTim TinyLgDTMF

Product: Alcatel OmniPCX Office

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100ms intervals

2

00-96 15s

2

03-00 100ms intervals 300ms

2

00-32 5s 00-14 2s 00-32

100ms intervals

100ms intervals 100ms intervals 100ms intervals

Article N°80 - Ed 05 469

3. "Debug Labels" description Label

Function

ACDivRestr

All calls intended to the attendant group can be diverted to an internal or external destination (local calls, external public and private incoming calls, dynamic routing calls, recalls to operator) Modifying ”ACDivRestr”, allows to restrict this type of diversion (Diversion by Att. Restricted mode) to direct calls to the attendant group and to incoming public calls (private incoming calls, recalls and dynamic routing calls are not diverted) System behaviour if analogue DISA is activated. Used to define whether the first incoming digit ”*” is ignored or not (ie: Star Question function).

ADsa1st*

ADsaAnsTim ADsaSToTim ADsaTonTim AnsMsgTim ArsEmWtAcc

AttConnex AudioInG

DISA on analogue trunk: Ring duration timer for automatic answer of an incoming call to DISA. DISA on analogue trunk: timeout between DISA answering a call and connecting to the DISA tone DISA on analogue trunk: duration of the DISA tone. Time duration of auto_answer_timer for night greetings and preannouncement. This flag defines whether or not an access code is sent with an emergency number using the ARS mechanism

Time delay for connection of an incoming call on an analogue Trunk Line. Gain values of the AFU daughterboard audio input gain.

No of bytes

Default value

1

00

1

01

2

00-64 10s

100 ms intervals

2

00-14 2s

100 ms intervals

2 2

00-1E 00-00

100 ms intervals 100 ms intervals

1

00

2

00-00

00 emergency number is sent 01 access code + emergency number is sent 8 ms intervals

2

00-00 +20dBr

Auto_Reset

Ringing time before automatic pickup in auto answer mode. (ie: UA set Auto Answer ring duration timer). To program an automatic system warm reset (defined by date and time). Default value 00 – 00 – 02 – 35 – 00.

2

00-15

5

00 00

02 35

BatVonTim

Timer to validate the ON signal of the battery

2

BraL1Slave

This flag allows to set ISDN Layer 1 to slave for all DLT0 in the system even when the DLT0 access configuration is set to master (network). The result is DLT0 access is SLAVE for Layer 1 but MASTER for Layer 2.

1

Product: Alcatel OmniPCX Office 470

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00 * not ignored 01 * is ignored

country dependent

Note: a Warm reset is necessary if the value is changed. AutoAnsTim

Significant value 00 not activated 01 activated

00 00-3C 6 sec. 00

0x00 (+20 dBr) 0x01 (+15 dBr) 0x02 (+10 dBr) 0x03 (+ 5 dBr) 100 ms intervals 00 deactivated 01 activated 00 Sunday 01 Monday 02 Tuesday 03 Wednesday 04 Thursday 05 Friday 06 Saturday 07 Daily Reset hour 00 to 17h Reset minutes 00 to 3B Not used 100ms intervals 00 L1 master 01 L1 slave

Article N°80 - Ed 05

BreakSPRing

Message led switching–off timer on 2 wires sets.

2

00-77

8 ms intervals

1000ms

CFU_KYP

Use of keypad procedure for Call Forwarding service

1

00

CallRecov

During a conversation between a DECT set and another set, if the audio link is lost, a mechanism to recover the lost call can be activated called ”call recovery” - provided the lost audio link is re-established within 20s. 1st type of Flashing timer on analogue trunks. 4 types of calibrated loop are defined in the system. The fitter must choose one of the four. If no one is adapted to public network, he can modify one these values. 2nd type of Flashing timer on analogue trunks.

1

01

2

00-0E

CoupCal1

CoupCal2

00 Facility Information element 01 Display and Keypad Information elements 00 mechanism disabled 01 mechanism enabled 8 ms intervals

112 ms

2

00-22

8 ms intervals

272ms

CoupCal3

3rd type of Flashing timer on analogue trunks.

2

00-64

8 ms intervals

800ms

CoupCal4

4th type of Flashing timer on analogue trunks.

2

00-96

8 ms intervals

1200ms

DSS1ISVPN+

DectNotApT DectOBCGai DectPagTim

DectTotcal

DectCutCal

DectBasCnt

DectHdsCnt

DivDnd2Vmu

Dsa1DigTim

Depending on this noteworthy address value, the ISVPN+ specific information for metering is transmitted or not on DSS1 links. Dect not appeared timer

1

00

00 not transmitted 01 transmitted

2

100ms intervals

Adaptation of the gain level for DECT sets on the OBC (IBS/RBS). Gain independent of connection type Maximum time during which a DECT handset running in UA mode (not GAP) can be searched (paged). At time out expiry the caller gets the Inaccessible menu and the call is either released or routed to the attendant. Note that dynamic routing is also stopped at time out expiry. This counter is only updated if the noteworthy address "DectCntOn" is set to TRUE. Counter of total Dect calls: each time a call involving a Dect set is made, this counter increases. (This counter is the sum of all individual Dect counters). This counter is only updated if the noteworthy address "DectCntOn" is set to TRUE. Counter of total Dect lost calls: each time a call involving a Dect set is cut or lost, this counter increases. This counter is only updated if the noteworthy address "DectCntOn" is set to TRUE. The base station counters are stored in a table. A row in the table gives all counters link to one base station. This counter is only updated if the noteworthy address "DectCntOn" is set to TRUE. The handset counters are stored in a table. A row in the table gives all counters link to one handset. If this flag is set to true (01), calls to a set with DND diversion goes directly to the users Voice mail; if false then the normal DND feature is used. DISA on analogue trunk: first digit timeout.

4

04-B0 2 min 00-06 00-09

See Appendix 4.11

for details

2

00-C8

100 ms intervals

4

--

Read only

4

--

Read only

4

--

Read only

4

--

Read only

1

00

2

00-64

00 Normal DND 01 Diverted to VMU 100 ms intervals

10s

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Article N°80 - Ed 05 471

DynRoutTrf

EnquiEButt

FacilityIE

FicaMaint

HoldAccTim IgnExtSecr

IgnRacDist

InacEntSor InacSorMix InacSorSpe InaccPabx IntAMmcTim

IntApplTim IntClLpTim IntDigtTim IntrchfSor

The default value is "True" which means transferred calls are subject to the destination set's dynamic routing table (both Level 1 & 2). If changed to "False" (00) unanswered transferred calls will recall using the timer "TransfTim" and not the dynamic routing timers. Flag to force the user of analogue Z to depress the earth button to perform an enquiry call. When set to TRUE: Flashing is mandatory to do the enquiry call. When set to FALSE: Enquiry call can be made directly by dialling (if decadic). Enables/disables sending of FACILITY information element (ETSI) to the public network

1

01

00 Recall 01 Use dynamic routing

1

00

00 Flash not required 01 Flashing required

1

01

This flag is used to perform maintenance operations on BRA accesses (L1/L2 re-synchronisation). Helpful in case of clock glitches when the OXO has 2 non-synchronized T0 accesses (eg. T0 from 2 different operators or, one T0 connected behind the PE and the second T0 to a GSM gateway). When the system detects L2 reception errors, it switches the FICA chip mode during few ms (this causes a Layer1 cut and by the way re-synchronises the T0 access). Note: this mechanism is only available for BRA boards (T0 or DLT0) and is not used on T2/DLT2 or MIXED boards. Reminder: it is recommended to connect a GSM box to a BRA board and disable the clock synchronisation of this T0 access). Since R210/067.001 – 310/028.003 – R4.0 and above. After the answer of an external call, time to have the right to make an enquiry. Ignore External Secrecy or not. FALSE (00): the party number with secrecy from external call is displayed with XXXX. TRUE (01): the party number with secrecy is ignored. Time during which the incoming release is not taken into account on Analogue trunks. Stops a line glitch on off-hook from being considered like a release. Time delay after on-hook during which reception of a call on an analogue trunk line is prohibited. Time delay after on-hook during which outgoing calls on mixed analogue trunk lines are prohibited. Time delay after on-hook during which outgoing calls on outgoing analogue trunk lines are prohibited. Time delay after on-hook during which outgoing calls on analogue trunk lines behind the PABX are prohibited. Maximum time during which the UA MMC is still activated without any modification. After this time, the set goes to the idle state. Interdigit timer during the activation of a feature.

1

00

00 Sending disabled 01 Sending enabled 00 Maintenance deactivated

Interdigit timer during a calibrated loop. Decadic Interdigit timer on a set. Decadic dialling: This value is the interdigit time during the physical transmission of the digit on the analogue trunk line.

Product: Alcatel OmniPCX Office 472

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01 Maintenance active

2

00-00

100 ms intervals

1

00

00 Display XXXX 01 Ignored

2

00-FA 2 sec.

8 ms intervals

2

00-00

8 ms intervals

2

02-71 5s

8 ms intervals

2

00-FA 2s

8 ms intervals

2

00-32 8 ms intervals 500ms

2

19-C8

100 ms intervals

2

00-64

100 ms intervals

2 2 2

00-32 100 ms intervals 00-64 100 ms intervals 00-09 96 ms intervals 864ms

Article N°80 - Ed 05

LiNSF_IE

LimCurrent

LongDTMF

LongMFTiny

MCID_KYP M_R_N_TIME M_R_R_TIME MakeSPRing

Enables definition of the ISDN protocol type used by the S0 accesses. A warm reset of the system is necessary in order to enable the modification. Defines the maximum allowed current for an analogue extension on the OmniPCX SLI extensions. Note: a warm reset is necessary if the value is changed. This address enables continuous DTMF tone when using Forced MF from Reflexes set. Note: It has no effect on Mobile 100/200.

1

00

00 ETSI 01 VN

1

01

00 50mA 01 28mA

1

00

This address allows Mobile 100/200 sets to send long DTMF codes. The "Long DTMF" codes length can be configured via the flag "TinyLgDTMF" (Timer Labels). Note: on the Mobiles sets, Long DTMF sending mode is activated / deactivated with the soft key "Lg MF Mode". Use Facility information element or keypad procedure for Malicious Call Identification service. External incoming analogue call release timer if no answer (Normal mode only). External incoming analogue call release timer if no answer (Restricted mode only). Message led switching–on timer on 2 wires sets.

1

00

00 = DTMF 200ms On 01 = DTMF continuous 00 Long DTMF Disabled 01 Long DTMF Enabled

1

00

2

09-60

01 Keypad IE 100 ms intervals

1

02-58

100 ms intervals

2

00-08

8 ms intervals

00 Facility IE

64ms

PRIOR_LRP TrNSF_IE TrkGainIP TscGainIP

Allows reservation of LRPs for the "owners" of these lines, for making outgoing calls. Enables definition of the ISDN protocol type used by the T0 accesses (France). Allows adjustment of the echo cancellation on IP Trunks. Allows adjustment of the echo cancellation on TSC IP.

Product: Alcatel OmniPCX Office

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1

01

1

01

26 26

/ /

00 Deactivate 01 Enabled 00 ETSI 01 VN See Appendix 4.7 See Appendix 4.8

Article N°80 - Ed 05 473

4. APPENDIX 4.1 BsyPrivCaus (Busy Provider Causes). This table contains up to 5 ETSI cause values that triggers the feature "ARS busy provider" and re-route (overflow) a call to another provider. If only eg. 2 causes have to be programmed, the entry must be string left, example for ETSI cause values 57h and 3Ah: BsyPrivCaus = 57 3A FF FF FF. Reminder: - the system stops the search at the first entry programmed at FF - the entries are hexadecimal values: take care about the format used with an ISDN analyser !

4.2 DynRoutBsy (Dynamic routing on Busy). This flag defines the reaction of the PBX for an incoming call to a busy extension. Authorized values: 00: the incoming call is routed to the "dyn. route. T1" destination after the timer T1 (if programmed). 01: the incoming call is immediately forwarded to the "dyn. rout. T1" destination if the user is busy Example of application: with VMU, an incoming call will be immediately forwarded to the VMU if the called party is busy, the caller hears the message "the terminal is occupied, you are connected to the mail box …." Remarks: - This flag is a system data the mechanism is applied to all subscribers that have a "dyn. rout. T1" destination defined. - The immediate forwarding is only applied to an external incoming call internal calls will always follow T1 timeout. - The choice between dynamic routing or immediate forwarding on busy can be configured for each subscriber by PM5 in the menu "Subscriber List – Subscriber – Details – Dynamic routing – (cross the checkbox) "Routing on busy". In this case, the flag DynRoutBsy must be at 00 (default value, but take care in case of system upgrade).

Product: Alcatel OmniPCX Office 474

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Article N°80 - Ed 05

4.3 EmergNum (Emergency Number). This table contains up to 5 predefined prefixes for which an outgoing call by manual dialing will never be subjected to barring. PM5 must be used to modify the values of the address. EmergNum contains up to 5 prefixes, which have a maximum length of 8 digits, each Emergency number entry uses 8 bytes, meaning 5 groups of 8 bytes. Procedure: -

Access the "Other labels" addresses "EmergNum"

-

Define the Emergency number and length of the number (ie: quantity of digits)

-

The first 4 bytes }define the emergency number (15): an emergency number has a maximal size of 8 digits. Possible values are 0 to 8 (BCD format, 9 - * and # are not allowed). The 5th byte indicates the length of the emergency number (02 = two digits) and the 6th/7th and 8th bytes are system data (do not modify). To add the emergency number eg. (112), you must enter " 12 01 00 00 03 00 00 00 " - as shown in the screen capture above at Offset 000018 To delete an entry, it is recommended to program " FF FF FF FF 00 00 00 00" (for easier table overview) The next 8 bytes define the second emergency number with same rules as before.

-

Additional example: emergency number 112 is entered as " 12 01 00 00 03 00 00 00 therefore the emergency number 12345678 is entered as 78 56 34 21 08 00 00 00

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Article N°80 - Ed 05 475

4.4 GAPGainTab OMC can be used to modify the values of addresses. GAPGainTab allows adjustment of gains in transmission and reception for GAP Dect stations according to the type of remote correspondent. The system distinguishes 13 types of directions, 13 groups of 2 bytes each. Procedure Access the " Others labels " addresses, find the address label "GAPGainTab ".

Example: The 2 first bytes are used by GAP handsets when in conversation via a Com Type 1 - external ISDN end to end line. The values for this communication type are: Offset Address 000000 byte 01 00 = 0dB - transmission gain Offset Address 000001 byte 02 06 = 6dB - reception gain The next 2 bytes are used by GAP handsets in conversation via a Com Type 2 - non ISDN end to end line (Inter working). The values for this communication type are: Offset Address 000002 byte 07 00 = 0dB - transmission gain Offset Address 000003 byte 08 06 = 6dB - reception gain Allowed Gain values are: from –12 dB to +12 dB in 1 dB steps: Hexadecimal Decimal Gain (dB) Hexadecimal Decimal Gain (dB)

1C

1B

1A

19

28 27 26 25 -12 dB -11 dB -10 dB -9 dB

00 00 0dB

01 01

02 02

03 03

18

17

16

15

14

13

12

11

24 -8 dB

23 -7 dB

22 -6 dB

21 -5 dB

20 -4 dB

19 -3 dB

18 -2 dB

-1 dB

04 04

05 05

06 06

07 07

08 08

09 09

0A 10

17

0B 11

0C 12

+1 dB +2 dB +3 dB +4 dB +5dB +6 dB +7 dB +8 dB +9 dB +10 dB +11 dB +12 dB

The 13 communications distinguished by the PBX are the following: Com. Type 1 Com. Type 2 Com. Type 3 Com. Type 4 Com. Type 5 Com. Type 6 Com. Type 7 Com. Type 8

➜ ➜ ➜ ➜ ➜ ➜ ➜ ➜

External digital Interworking External analogue Internal digital Analogue Tie Line Dect (non GAP) Internal analogue 2w Force

Product: Alcatel OmniPCX Office 476

Com. Type 9 Com. Type 10 Com. Type 11 Com. Type 12 Com. Type 13

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➜ Gap Dect ➜ Data ➜ VoIP Accesses ➜ IP-Enabler ➜ Default.

Article N°80 - Ed 05

4.5 GainDECT_T OMC (PM5) must be used to modify the values of this address. GainDECT_T allows adjustment of gains in transmission and reception for DECT stations according to the type of remote correspondent. The system distinguishes 13 types of communication, 13 groups of 3 bytes each. Procedure Access the "Other labels addresses", find the address "GainDECT_T" click on details and the following window will appear:

Byte 01 – padded send Byte 02 – padded receive Byte 03 – side tone

Byte 04 – padded send Byte 05 – padded receive Byte 06 - side tone

Type of communication The 13 communications distinguished by the PBX are the following: Com. Type 1 Com. Type 2 Com. Type 3 Com. Type 4 Com. Type 5 Com. Type 6 Com. Type 7 Com. Type 8

➜ ➜ ➜ ➜ ➜ ➜ ➜ ➜

External digital Interworking External analog Internal digital Analog Tie Line Dect (non GAP) Internal analogue 2w Forced

Com. Type 9 Com. Type 10 Com. Type 11 Com. Type 12 Com. Type 13

➜ Gap Dect ➜ Data ➜ VoIP Accesses ➜ IP-Enabler ➜ Default.

E.g.: The first 3 bytes (circled) are used for the DECT handset in conversation via a Com Type 1 - External digital line. The values for this communication type are: Offset Address 00000000 Byte 01 02 = 0dB - padded send Offset Address 00000001 Byte 02 02 = 0dB - padded received Offset Address 00000002 Byte 03 04 = 5dB - side tone (do not modify) To increase the audio level received on the DECT handset to 2,5 dB, the value of the “reception“ byte (address 00000001) must be changed from 02 to 03. The authorised values (in transmission and reception) are: 00 = -5 dB 01 = -2,5 dB 02 = 0 dB 03 = 2,5 dB 04 = 5 dB

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Article N°80 - Ed 05 477

- The next 3 bytes (starting from offset address 0000003) on the same line, are used for the DECT handset in conversation with a non ISDN end to end line, called "Interworking" communication. - The next 3 bytes (starting from offset address 0000006) on the same line, are used for the DECT handset in conversation with an "External analogue" communication. - The next 3 bytes (starting from address 0000009) on the following line, are used for the DECT handset in conversation with a "Digital internal" correspondent. - etc … Note the GainDect_T addresses above as well as " GAPGainTab" - "GainUA_Tab" and "GainZ_Tab" are given as examples only. These addresses change from one version to another and for each country. 4.6 GainUA_Tab PM5 can be used to modify the values of this address. " GainUA_Tab "allows adjustment of gains in transmission and reception for UA stations, for hands free and handset modes, for 13 different communication types, 13 groups of 6 bytes each. (eg. 6 bytes x 13 comm.types = 78 (4E hex length of the table) Procedure: -

Access "Other labels" address, find the address "GainDECT_T ".see below : or Access "Numeric addresses"; enter the hexadecimal address of GainUA_Tab and 78 for the length. After clicking on READ, the values for all types of communication are displayed

The first six bytes are used for UA stations in conversation with an external ISDN line (ISDN end to end communication). The values for this type of communication are: Offset Address 000000 02 = 0dB - handset transmission Offset Address 000001 02 = 0dB - handset reception Offset Address 000002 02 = 0dB - hands free transmission Offset Address 000003 02 = 0dB - hands free reception Offset Address 000004 65 - do not change, system data Offset Address 000005 CB - do not change, system data The next six bytes are used for UA stations in communication with an external inter working line (not ISDN end to end). The values for this type of communication are: Offset Address 000006 02 = 0dB - handset transmission Offset Address 000007 02 = 0dB - handset reception

Product: Alcatel OmniPCX Office 478

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Article N°80 - Ed 05

Offset Address 000008 Offset Address 000009 Offset Address 000010 Offset Address 000011

02 = 0dB 02 = 0dB 65 CB

- hands free transmission - hands free reception - do not change, system data - do not change, system data

The following bytes correspond to the communication types as outlined for "GAPGainTab". The authorized values (for transmission and reception) are: 00 = -5 dB

01 = -2.5 dB

02 = 0 dB

03 = 2.5 dB

04 = 5.0 dB

Example: To increase the audio level received on the UA station's handset by 2,5 dB for ISDN calls, the value of the "reception" byte at Offset Address 000001(ISDN end to end communication) must be changed from 02 to 03. 4.7 TrkGainIP OMC/PM5 can be used to modify the values of this address. TrkGainIP allows the possibility to adjust the gains of the IP channels according to the type of remote correspondent. The system distinguishes 13 different directions, i.e. 13 groups of 2 bytes each. Procedure: Access "Debug labels" addresses, find the address '"TrkGainIP", click "Details", the following window appears:

2 bytes for each com. type: 0 External ISDN 1 Interworking 2 External Analog 3 Internal Digital 4 Analog_TieLine 5 Dect 6 Internal Analog 7 Forced 8 Gap_Dect 9 Data 10 IP Trunk 11 TSC_IP 12 Default Note : the 2nd byte of each com. type is system data, do not modify

Each direction contains 2 bytes. The first byte controls the echo cancellation, the second the gain value (do not modify). Authorized values: 00 = Deactivation of echo cancellation. 01 = Activation of echo cancellation.

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Article N°80 - Ed 05 479

4.8 TscGainIP OMC/PM5 can be used to modify the values of this address. TscGainIP allows the possibility to adjust the gains of the IP channels according to the type of remote correspondent. The system distinguishes 13 different directions, i.e. 13 groups of 2 bytes each. Procedure: Access " Debug labels "addresses, find the address '"TscGainIP", click "Details", the following window appears:

2 bytes for each com. type: 0 External ISDN 1 Interworking 2 External Analog 3 Internal Digital 4 Analog_TieLine 5 Dect 6 Internal Analog 7 Forced 8 Gap_Dect 9 Data 10 IP Trunk 11 TSC_IP 12 Default Note : the 2nd byte of each com. type is system data, do not modify.

Each direction contains 2 bytes. The first byte controls the echo cancellation, the second the gain value (do not modify). Authorized values: 00 = Deactivation of echo cancellation. 01 = Activation of echo cancellation.

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Article N°80 - Ed 05

4.9 I_TONES This table allows definition of all tones and beeps used in Alcatel OmniPCX Office. Each tone is defined to a maximum of 10 cadences, and each tone uses 32 bytes. Note: Modifications must not be made to I_Tones on software versions prior to Release110 version 019.001 Signification of bytes 1st byte: determines the number of cadences used, 1 to 10 (01h to 0Ah) 2nd byte: frequency used for the first cadence 3rd byte: time during which the first cadence is generated 4th byte: frequency used for the second cadence 5th byte: time during which the second cadence is generated etc.….. 20st byte: frequency used for the tenth cadence 21nd byte: time during which the tenth cadence is generated 22rd byte to the 24th byte are unused 25th byte : "Speech allowed" which means a tone which can be added over a 2 party call 26th byte to the 28th byte are unused 29th byte: "Conference allowed" which means a tone that can be added over a conference call 30th to the 32nd byte: not used Authorized Frequency values Frequencies and the values used for a given frequency is country dependant. •

For example, for France: Frequency Value used in I_Tones FREQ_50Hz 00 FREQ_330Hz_13db 01 FREQ_440Hz_16db 02 FREQ_330Hz 03 FREQ_4TH 04 / used for class management / FREQ_2100Hz_13db 05

•

For Germany: Frequency Value used in I_Tones FREQ_50Hz 00 FREQ_400Hz_425db 01 FREQ_425Hz_4db 02 FREQ_425Hz_9db 03 FREQ_4TH 04 / used for class management / FREQ_2100Hz_13db 05

•

For US: Value used in I_Tones Frequency 350/440 Hz -16,5db 01 480/620 Hz -21db 02 440/480 Hz -16db 03 440/620 Hz -14db 04 440 Hz -33db 05 (*) * 05 is the default value: the audio level is very low. For a higher level, use value "04" for instance.

Note: Frequency value FF = Silence Authorized Duration values - Transmission duration: from 00h to FEh - 100ms intervals (00=infinite duration); - An unused Cadence must be equal to " FFh-00h " (where FF = Silence and 00 = No duration)

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Article N°80 - Ed 05 481

I_Tones Proramming Each tone address is referenced in relation to the start address I_Tones + an offset (See summary I_Tones table in Appendix B). In "Other labels" via PM5 find the label I_Tones and copy the label address close "Other labels" and open "Numeric addresses" find the offset of the Tone you wish to change (ref. the Appendix table B) Enter the address in Numeric addresses widow (I_Tones label address + offset address) Enter the length 32 (32 bytes read the complete cadence for the address entered) click on "READ" and make you modifications click on Write to validate your changes Remark: modification of the duration of a tone requires a warm reset of the system.

Offset Hex - 1A0 + ( I_Tones address )086A4AFC

Length 32

Bytes 1

2

3 4

5 6

7

8

02 02 01 FF 5A FF 00 FF

Example: 2 cadences French Tone (STD Camp on tone - Offset 1A0): - Offset address 1A0 = (std_campon_ton). See " I_Tones " table in Appendix B - I_Tones Address 086A4AFC is taken from PM5 "Other labels " - country specific addresses! - The length is 32: the length of one complete tone entry - 1st Byte: Number of cadences in the tone = 02 (2 cadences are used) - 2nd Byte: Frequency used by cadence 1 = 02 (FREQ_330Hz at 13db) - 3rd Byte: Duration of cadence 1 = 01 (100ms x = 100ms) - 4th Byte: Frequency used by cadence 2 = FF (Silence) - 5th Byte: Duration of cadence 2 = 5A (100 ms x 90 = 9000ms) Only 2 cadences are defined for this tone so bytes 6 & 7 through to byte 21 are values " FF 00 " = unused cadences eg. FFh (Silence) - 00h (No duration).

Product: Alcatel OmniPCX Office 482

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Article N°80 - Ed 05

Names of different tones Either STD or RED precedes each name in the list, where: -

STD = (Standard tone level) indicates that this tone is used internally RED = (Reduced tone level) indicates that this tone is sent to the external network (eg. Sent to T0 or T2)

Complete List and description of the available tones: STD_DIAL_TONE ⇒ STD_EXT_DIAL_TONE ⇒ STD_LK_DIAL_TONE ⇒ STD_BUSY_TONE ⇒ RED_BUSY_TONE ⇒ STD_BUSY_TONE_2 ⇒ RED_BUSY_TONE_2 ⇒ STD_INTRUSION_TONE ⇒ RED_INTRUSION_TONE ⇒ STD_WAIT_TONE ⇒ RED_WAIT_TONE ⇒ STD_HOLD_TONE ⇒ RED_HOLD_TONE ⇒ STD_CAMP_TONE ⇒ STD_RG_TONE_INT ⇒ STD_RG_TONE_TEL ⇒ RED_RG_TONE_TEL ⇒ STD_RG_TONE_EXT ⇒ RED_RG_TONE_EXT ⇒ STD_BIP_TONE ⇒ STD_VALID_TONE1 ⇒ STD_VALID_TONE2 ⇒ STD_VALID_TONE3 ⇒ STD_CUSTO_TONE ⇒ STD_CONF_TONE ⇒ RED_CONF_TONE ⇒ STD_VMU_TONE ⇒ STD_BOOK_TONE ⇒ STD_FORWARDED_DIAL_TONE ⇒ RED_FORWARDED_DIAL_TONE ⇒ RED_DIAL_TONE ⇒ RED_EXT_DIAL_TONE ⇒ STD_DISA_DIAL_TONE ⇒ RED_DISA_DIAL_TONE ⇒ STD_WARN_TONE ⇒ STD_EMPTY_TONE ⇒ STD_MULT_PURPOSE1 ⇒ STD_EXT_HOLD_TONE

⇒

Product: Alcatel OmniPCX Office

analogue dial tone (Internal) analogue trunk dial tone in case of transfer on ringing (internal) analogue dial tone on locked Z station the called station is busy the called station is busy (external) the station is unavailable the station is unavailable (external) indicates on a station that an intrusion is taking place indicates externally to a caller that an intrusion is taking place indicates to the caller they are waiting on a busy station indicates to the external caller they are waiting on a busy station indicates to the internal caller they are on hold indicates to the external caller they are on hold indicates to an user in conversation that another call is waiting the caller is in ringing phase for an Auto Answer (intercom) call ring-back tone for an internal call heard by an internal caller ring-back tone for an internal call heard by an external caller ring-back tone for an external call heard by an internal caller ring-back tone for an external call heard by an external caller beep confirming customisation of the station beep confirming activation of a service (e.g.: forward.) beep confirming activation of a feature (ex: temp. dial.) feature refused tone beep confirming customisation on a station with no display beep during conference (internal conference parties) beep during conference (external conferences parties) tone on a mono line station with a notified message from the VM tone indicating a call back request is still active on this station tone on a forwarded station (internal) tone on a forwarded station (external) analogue external dial tone analogue trunk dial tone in case of transfer on ringing (external) analogue line DISA tone (internal) analogue line DISA tone (external) Tone used to warn a guest his credit (prepayment) is reached not used PE congestion tone used in case of "destination out of order" or "unallocated number" (specific to Czech republic). tone that can be used instead of music or silence for external calls in hold (same pattern than normal internal hold tone).

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Article N°80 - Ed 05 483

4.10 RINGING This table allows definition of 17 different ringing cadences of system stations. Each ringing is defined on a maximum of 6 cadences (ringing active +silence) total bytes for one ringing cadence is 14 bytes. Signification of bytes 1st byte: 2nd byte: 3rd byte: 4th byte: 5th byte: 6th byte: Etc.. 13th byte: 14th byte:

⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒

Defines the number of ring sequences used 1 to 6 (01h to 06h) System data – Do not modify 01h = ringing active Duration of ringing 00h = silence Duration of silence Etc. ………. used for the sixth cadence time duration of the sixth cadence

Authorized values Ringing:

- 01h: ringing active - 00h: silence Duration: from 00h to FEh - 00=infite duration 10ms intervals for UA stations and 100ms for all other types of stations. Note: the ring sequences not used must be at " 00h-00h " Programming Each ringing address is referenced in relation to the flag "Ringing "start address + an offset (see summary table Ringing in appendix B). Note: Currently the byte length defined in "Other Labels" for "Ringing" is 14 (0E hexa). Where as the true byte length of the table should be 238 dec (EE hex.) (ie: 17 ring sequences x 14 bytes length = 238 bytes ). It is therefore necessary to use the Numeric Addresses in PM5 to read and modify the ringing sequences. In Other labels: find the label " Ringing " and note the hexadecimal address In Numeric addreses value: give the " Ringing " address increased by the offset of the ring sequence to be modified (to add the offset to the Ringing address use the Windows® calculator in "scientific" mode to access the Hexadecimal base) indicate the number of bytes to be READ (14 bytes for one ring sequences) click on READ modify the desired values click on Modify click on Write Remarks: - modification of the duration of a ring sequence is effective immediately, - modification of the number of ring sequences is effective after a warm reset.

Product: Alcatel OmniPCX Office 484

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Article N°80 - Ed 05

4.11 DectOBCGai The table is accessible at the address "DectOBCGain" and determines additional gain applied to communications from 4074x phones (emission, reception). The gain is applied to values taken from the table Gain_Dect_T and differs according to the nature of the DECT base station (noisy/silent). The values in the table are coded in four bytes: 2 for the gain in emission/reception for silent environments and 2 for the gain in emission/reception for noisy environments. Default values at the address "DectOBCGai" (these values depend on the country) are: byte 1 = gain in emission in a silent environment = 0 dB byte 2 = gain in reception in a silent environment = +6 dB byte 3 = gain in emission in noisy environment = 0 dB byte 4 = gain in reception in noisy environment = +9 dB The following gain values (emission/reception) can be adjusted within the range –12 dB to +12 dB in steps of 1 dB according to the following code:

Hex. value

Dec. value

Gain dB

Hex. value

Dec. value

Gain dB

1C 1B 1A 19 18 17 16 15 14 13 12 11

28 27 26 25 24 23 22 21 20 19 18 17

-12 -11 -10 -9 -8 -7 -6 -5 -4 -3 -2 -1

00 01 02 03 04 05 06 07 08 09 0A 0B 0C

00 01 02 03 04 05 06 07 08 09 10 11 12

0 1 2 3 4 5 6 7 8 9 10 11 12

Note: due to a problem in PM5 - its currently at the time of writing its not possible to read or modify bytes 3 & 4 of this addess in "Other Labels". The incorrect byte length was defined (ie: should be 4 but 2 is used). Therefore copy the address of DectOBCGain as shown in "Others Label " and use Numeric address to read or modify the address: -

Access " Numeric addresses"; enter the hexadecimal address of DectOBCGain and 4 for the length. After clicking on READ, the values for all gains are displayed

4.12 EchoSupTa1 and EchoTaNoi1 The tables accessible at the addresses "EchoSupTab" and "EchoTaNoi1 " are indexed as a function of the type of communication and determine the echo control parameters applied to all DECT/Gap telephones. The first table "EchoSupTab"refers to calls made from base stations configured as silent and the second table for calls from a base station configured as noisy environment. The following illustrated screen shows the default values at the address EchotaNoi1 and some information on possible modifications. The table corresponding to the address EchoSupTa1 that is not shown as it is identical in appearance to EchoTaNoi1. Procedure to Modify/read: - To read/modify the values at these addresses, PM5 must be used.

Product: Alcatel OmniPCX Office

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Article N°80 - Ed 05 485

- Go to the "Others Labels" address and look for the address "EchoTaNoi1" if the parameters of the echo soft suppressor for noisy environment are to be changed, or "EchoSupTa1" for a silent environment (no further need for modification). - Click " Details " - Make modifications and click " Modify " - Click "Write". - The "EchoTaNoi1"and "EchoSupTa1" tables comprises of 28 entries (corresponding to different call situations) and each entry is composed of 7 bytes, total table size is 196 dec. (ie: Total table length = C4 hex.) The meaning of each of the 7 bytes is not important as only the 1st byte of each 7 byte entry may be modified! The function of this 1st byte is to enable or disable the function "Echo suppressor ". The only possible values are 00 or 01. - Value - 00: "Echo suppressor" device disabled - Value - 01: "Echo suppressor" device enabled

The 6 call types are as follows and all are standard " Two party "call communications: Call Type 1- Dect/Gap to ISDN (1st byte Echo suppressor)

Call Type 2 - Dect to Non ISDN end to end (1st byte Echo suppressor)

Call Type 6 - Dect to GSM communication 1st byte Echo suppressor)

Call Type 3 - Dect to an Analogue line (1st byte Echo suppressor) Call Type 4 - Dect to an internal Reflexes/Dect (1st byte Echo suppressor) Call Type 5 - Dect to Analogue internal extension (1st byte Echo suppressor)

Although, the tables comprises of 28 entries (corresponding to different call situations) only the first 6 call types are allowed to be modified

Product: Alcatel OmniPCX Office 486

26 / 32

Article N°80 - Ed 05

4.13 TimDurati This flag contains 5 timers for analogue sets (2 wire). Length = 10 bytes / 8 ms steps. - Off_hook validation Timer, - On_hook validationTimer, - Flashing detection Timer, - Digit detection Timer (dialling), - Eb (earth button) detection Timer. Remember!

All timer values are read in reverse in the Alcatel OmniPCX Office.

Example: default of values from Belgium: 0C 00 2B 00 09 00 28 00 0C 00 Earth button validation Timer (reversed = 00 0C =96ms) Corresponds to digit detection Timer (reversed = 00 28 =320ms) Corresponds to Flashing detection Timer (reversed = 00 09=72ms) Corresponds to "OnHook2W" timer (reversed = 00 2B =344ms) Corresponds to "OffHook2W

Product: Alcatel OmniPCX Office

27 / 32

Article N°80 - Ed 05 487

4.14 SMSCNum Associated to the SMS Transparency feature. This flag contains 28 bytes and permits to define the Short Message Service Center (SM_SC) phone numbers (public numbers without the PBX outgoing prefix). It is possible to configure 2 different "SM_SC providers" and for each one, two server phone number must be configured: 1) Incoming SM_SC server: Public phone number of the server to send SMS messages from analogue set connected on the OXO (SM_TE) to SM_SC server. 2) Outgoing SM_SC server: Public phone number of the server that sends the SMS messages to the OXO's analogue extension. Example: - SM_SC incoming server phone number: 435460 - SM_SC outgoing server phone number: 4354657.

First SMS provider: - Bytes 1 to 6 - Byte 7 - Bytes 8 to 13 - Byte 14

⇒ ⇒ ⇒ ⇒

Second SMS provider: - Bytes 15 to 20 ⇒ - Byte 21 ⇒ - Bytes 22 to 27 ⇒ - Byte 28 ⇒

SM_SC incoming server number: 43 54 60 FF FF (FF: not significant), indicates the length of the SM_SC incoming server number: 6 digits, SM_SC outgoing server number: 43 54 65 7F FF (FF: not significant), indicates the length of the SM_SC incoming server number: 7 digits.

SM_SC incoming server number, indicates the length of the SM_SC incoming server number, SM_SC outgoing server number, indicates the length of the SM_SC incoming server number.

Notes: - If the SM_SC servers (incoming and outgoing) have the same public number, it is mandatory to configure two times the same phone numbers in the table, - The flag "SMSenabled" must be set to 01 to enable the SMS Transparency feature in the system.

Product: Alcatel OmniPCX Office 488

28 / 32

Article N°80 - Ed 05

4.15 GainNOEIP_ OMC can be used to modify the address "GainNOEIP_" allowing adjustment of gains in transmission and reception for IP Touch sets (x8 series), for handset and headset modes, for 13 different communication types (13 groups of 4 bytes each). Procedure: Access "Other labels" address, find the address "GainNOEIP ", the following window appears:

4 bytes for each com. type: 0 External ISDN 1 Interworking 2 External Analogue 3 Internal Digital 4 Analog_TieLine 5 Dect 6 Internal Analogue 7 Forced 8 Gap_Dect 9 Data 10 IP Trunk 11 TSC_IP 12 Default

The first 4 bytes are used for x8 stations in conversation with an external ISDN line (ISDN end to end communication). The values for this type of communication are: Offset Address 000000 F0 = +3 dB - Gain on transmission Offset Address 000001 FC = -12 dB - Gain on reception Offset Address 000002 D6 = 21 dB - Side tone on handset Offset Address 000003 D0 = 24 dB - Side tone on headset The next four bytes are used for x8 stations in communication with an external inter working line (not ISDN end to end). The values for this type of communication are: Offset Address 000004 F6 = +6 dB - Gain on transmission Offset Address 000005 08 = -6 dB - Gain on reception Offset Address 000006 D6 = 21 dB - Side tone on handset Offset Address 000007 D0 = 24 dB - Side tone on headset Authorized values for Transmission: Hexadecimal E6 (min level) EA Gain (dB) -2 dB 0 dB

Authorized values for Reception: Hexadecimal F0 (min level) Gain (dB)

-18 dB

F6

F0 +3 dB

F6 +6 dB

FC

02

-15 dB -12 dB -9 dB

FA (max level) +8 dB

08

0E

14

1A (max level)

-6 dB

-3 dB

0 dB

+3 dB

Authorized values for Side Tone are: Hexadecimal CC (min level) D0 D4 D6 D8 DC E0 E4 E8 (max level) Gain (dB) 26 dB 24 dB 22 dB 21 dB 20 dB 18 dB 16 dB 14 dB 12 dB

Product: Alcatel OmniPCX Office

29 / 32

Article N°80 - Ed 05 489

4.16 GainNOEUA_ OMC can be used to modify the values of "GainNOEUA_" allowing adjustment of gains in transmission and reception for x9 series set, for handset and headset modes, for 13 different communication types (13 groups of 4 bytes each). Procedure: Access "Other labels" address, find the address "GainNOEIP ", the following window appears:

4 bytes for each com. type: 0 External ISDN 1 Interworking 2 External Analogue 3 Internal Digital 4 Analog_TieLine 5 Dect 6 Internal Analogue 7 Forced 8 Gap_Dect 9 Data 10 IP Trunk 11 TSC_IP 12 Default

The first 4 bytes are used for x8 stations in conversation with an external ISDN line (ISDN end to end communication). The values for this type of communication are: Offset Address 000000 F0 = +3 dB - Gain on transmission Offset Address 000001 FC = -12 dB - Gain on reception Offset Address 000002 DC = 18 dB - Side tone on handset Offset Address 000003 D0 = 24 dB - Side tone on headset The next four bytes are used for x8 stations in communication with an external inter working line (not ISDN end to end). The values for this type of communication are: Offset Address 000004 F6 = +6 dB - Gain on transmission Offset Address 000005 08 = -6 dB - Gain on reception Offset Address 000006 DC = 18 dB - Side tone on handset Offset Address 000007 D0 = 24 dB - Side tone on headset Authorized gain values for transmission: Hexadecimal E6 (min level) EA Gain (dB) -2 dB 0 dB

Authorized gain values for Reception: Hexadecimal F0 (min level) Gain (dB)

-15 dB

F6

F0 +3 dB FC

-12 dB -9 dB

F6 +6 dB

FA (max level) +8 dB

02

08

0E

14

1A (max level)

-6 dB

-3 dB

0 dB

+3 dB

+6 dB

Authorized gain values for Side Tone: Hexadecimal CC (min level) D0 D4 D6 D8 DC E0 E4 E8 (max level) Gain (dB) 26 dB 24 dB 22 dB 21 dB 20 dB 18 dB 16 dB 14 dB 12 dB

Product: Alcatel OmniPCX Office 490

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Article N°80 - Ed 05

Appendix B: Summary table I_Tones Tone std_dial_tone std_ext_dial_tone std_lock_dial_ton std_busy_tone red_busy_tone std_busy2_tone red_busy2_tone std_intr_tone red_intr_tone std_wait_tone red_wait_tone std_hold_tone red_hold_tone std_campon_ton std_ring_tone_int std_ring_tone_tel red_ring_tone_tel std_ring_tone_ext red_ring_tone_ext std_bip_tone std_valid_tone1 std_valid_tone2 std_valid_tone3 std_custo_tone std_conf_tone red_conf_tone std_vmu_tone std_book_tone std_fwd_dial_tone red_fwd_dial_tone red_dial_tone red_ext_dial_tone std_disa_dial_ton red_disa_dial_ton std_warn_tone std_empty_tone std_multi_purpose1 std_ext_hold_tone

•

(Note: the values in the following table are for example only as the values are country dependent) Offset 000H 020H 040H 060H 080H 0A0H 0C0H 0E0H 100H 120H 140H 160H 180H 1A0H 1C0H 1E0H 200H 220H 240H 260H 280H 2A0H 2C0H 2E0H 300H 320H 340H 360H 380H 3A0h 3C0H 3E0H 400H 420H 440H 460H 480H 4A0H

No Cad 01 01 02 02 02 02 01 02 02 04 04 04 04 02 02 02 02 02 02 02 02 04 0A 06 02 02 02 02 02

Cadence 1 01 00 01 00 01 0A 01 05 01 05 01 02 FF 00 02 01 02 01 01 01 01 01 01 01 01 01 02 01 01 03 01 02 01 0A 01 0A 01 0A 01 02 01 01 01 02 01 01 01 02 02 01 02 01 01 08 01 0A 01 0A

Cadence 2 FF 00 FF 00 FF 03 FF 05 FF 05 FF 02 FF 00 FF 14 FF 14 FF 01 FF 01 FF 01 FF 01 FF 5A FF 03 FF 1E FF 1E FF 1E FF 1E FF 00 FF 01 FF 02 FF 01 FF 02 FF 14 FF 14 02 02 FF 03 FF 03

Cadence 3 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 01 01 01 01 01 01 01 01 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 01 02 01 01 01 02 FF 00 FF 00 FF 00 FF 00 FF 00

Cadence 4 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 28 FF 28 FF 28 FF 28 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 01 FF 02 FF 00 FF 00 FF 00 FF 00 FF 00

Cadence 5 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 01 01 01 00 FF 00 FF 00 FF 00 FF 00 FF 00

Cadence 6 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 01 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00

Cadence 7 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 01 01 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00

Cadence 8 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 01 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00

Cadence 9 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 01 01 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00

Cadence 10 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

See key * 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

See key # 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

01 01 01 01 01

01 01 FF 02 02

0A 00 00 00 00

FF FF FF FF FF

03 00 00 00 00

FF FF FF FF FF

00 00 00 00 00

FF FF FF FF FF

00 00 00 00 00

FF FF FF FF FF

00 00 00 00 00

FF FF FF FF FF

00 00 00 00 00

FF FF FF FF FF

00 00 00 00 00

FF FF FF FF FF

00 00 00 00 00

FF FF FF FF FF

00 00 00 00 00

FF FF FF FF FF

00 00 00 00 00

00 00 00 00 00

00 00 00 00 00

00 00 00 00 00

00 00 00 00 00

00 00 00 00 00

00 00 00 00 00

00 00 00 00 00

00 00 00 00 00

08 01

01 FF

01 00

FF FF

01 00

01 FF

01 00

FF FF

01 00

01 FF

01 00

FF FF

01 00

01 FF

01 00

FF FF

00 00

FF FF

00 00

FF FF

00 00

00 00

00 00

00 00

00 01

00 00

00 00

00 00

00 01

Not used

Not used

Key (* ) = Speech allowed (#) Conference allowed

491

Product: Alcatel OmniPCX Office

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Article N°80 - Ed 05

492

Appendix B: Summary table continued Ringing

(Note: the values in the following tables are for example only as the values are country dependent ) offset

N. of cadences

not used

cadence 1

cadence 2

cadence 3

cadence 4

cadence 5

cadence 6

External calls (except UA)

00H

02

00H

01

0F

00

23

00

00

00

00

00

00

00

00

Internal calls (except UA)

0EH

02

00H

01

0F

00

0F

00

00

00

00

00

00

00

00

Auto answer(except UA)

1CH

02

00H

01

02

00

02

00

00

00

00

00

00

00

00

App (except UA)

2AH

02

00H

01

02

00

02

00

00

00

00

00

00

00

00

Alarm (except UA)

38H

02

00H

01

02

00

02

00

00

00

00

00

00

00

00

Supervision (except UA) & Aide OP

46H

04

00H

01

02

00

02

01

02

00

1E

00

00

00

00

Call-back (except UA)

54H

02

00H

01

0F

00

23

00

00

00

00

00

00

00

00

Z behind UA

62H

02

32H *

01

05

00

64

00

00

00

00

00

00

00

00

General bell external calls

70H

02

00H

01

0F

00

23

00

00

00

00

00

00

00

00

General bell internal calls

7EH

02

00H

01

0F

00

0F

00

00

00

00

00

00

00

00

External UA calls

8CH

05

00H

01

4B

01

4B

00

7D

00

7D

00

64

00

00

Internal UA calls

9AH

04

01H

01

4B

01

4B

00

4B

00

4B

00

00

00

00

Auto answer UA

A8H

02

05H

01

14

00

14

00

00

00

00

00

00

00

00

App UA

B6H

02

02H

01

14

00

14

00

00

00

00

00

00

00

00

Alarm UA

C4H

02

02H

01

14

00

14

00

00

00

00

00

00

00

00

Supervision UA

D2H

06

03H

01

14

00

14

01

14

00

64

00

64

00

64

Call-back UA

E0H

05

02H

01

4B

01

4B

00

7D

00

7D

00

64

00

00

Ringing

* The second byte of Z Behind UA allows to choose the ringing frequency for analogue sub devices (4095AP): default value 32H = 50 Hz - 19H = 25 Hz.

End of document

Product: Alcatel OmniPCX Office

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Article N°80 - Ed 05

Alcatel-Lucent OmniPCX Office Noteworthy addresses modification

HANDS-ON EXERCISES

OBJECTIVE -

To learn how to practice how to modify specific addresses

MANAGEMENT 1.

Allow the attendant to pick up the DID/DDI calls for the other sets that are part of the system

2.

Modify the Reflexes sets ringing in order to have a different ring cadence (ring 2 sec / silence 1 sec) for internal calls.

3.

Modify a significant address so that the attendant set displays icons instead of written information regarding soft keys.

4.

Configure a specific address to program an automatic warm reset each Friday at 3:30 AM (03 h).

Issue 04

Ref. OXOF0063H00TEUS.doc

HO. 1

All Rights Reserved © 2003, Alcatel-Lucent University

493

Alcatel-Lucent OmniPCX Office Noteworthy addresses modification

HO. 2

Ref. OXOF0063H00TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

494

Issue 04

Alcatel-Lucent OmniPCX Office Noteworthy addresses modification

HANDS-ON EXERCISES SOLUTIONS

OBJECTIVE -

To learn how to practice how to modify specific addresses

MANAGEMENT 1.

Menu System miscellaneous / Memory Read/write / Other labels: AttPickDDI set to 01 authorizes the attendant to pick up DDI calls).

2.

Menu System miscellaneous / Memory Read/write / Other labels: Ringing In ringing timer, note the hexadecimal address: 087A4222 -

Note the offset: 9A (in technical communication)

-

Do: 087A4222 + 9A (address + offset)

-

In numeric addresses, enter the result (087A42BC) in Address field

-

Put the length to 14

-

Modify and write values: 02 01 01 C8 00 64 00 00 00 00 00 00 00 00

-

The period of the ringing must be under 4s

3.

Menu System miscellaneous / Memory Read/write / Other labels: UseIcons set to 01 (icons for soft keys on attendant set).

4.

Menu System miscellaneous / Memory Read/write / Other labels: Auto_Reset set to 01 05 03 1E (define an automatic warm reset each Friday at 3h30am).

Issue 03

Ref. OXOF0063S00TEUS.doc

HOS. 1

All Rights Reserved © 2003, Alcatel-Lucent University

495

Alcatel-Lucent OmniPCX Office Noteworthy addresses modification

HOS. 2

Ref. OXOF0063S00TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

496

Issue 03

NOTES

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497

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

PhD-relay tool in OMC

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVE To describe PhD-relay tool

Alcatel-Lucent OmniPCX Office – PhD-relay tool in OMC Ref. OXOF0375P00TEUS Issue 01

499

PhD-relay tool in OMC Description PhD-relay (PBX host Debug) is a debug tool

accessible trough OMC >= 510

The objective is to generate traces and log locally by the field

engineer (as a relay) instead of Alcatel’s Engineering Dept when the OmniPCX Office is not accessible remotely in order to investigate complex Software problems >=5.1

OmniPCX Office

All release

All release

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – PhD-relay tool in OMC Ref. OXOF0375P00TEUS Issue 01

500

2

PhD-relay tool in OMC Description The field engineer will carry out the required actions locally Executing a tailored trace script on the system Collect the result traces (encrypted zipped file) to be forwarded

to Alcatel-Lucent’s Engineering Dept for analysis Use of PhD-relay requires script files (.phdscript) embedding sequences

of trace commands to run on the PBX Scripts are always delivered case by case by the Technical Support

Service and reserved for a particular system and a problem situation

All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – PhD-relay tool in OMC Ref. OXOF0375P00TEUS Issue 01

501

PhD-relay tool in OMC Description PhD-relay works for supported OmniPCX Office Software version LAN connection release MAIN@: Enter new CPU IP address (e.g. 192.168.91.246)

MAIN@ : 192.168.91.246

Clear

Note:

P. 4

8

IP@Rtr -> Rtr@: Default router address: = main CPU @IP (eg: 192.168.91.246)

9

IP@Msk -> Msk@: Subnet Mask: (eg 255.255.255.0)

10

VoIP@ ->VoIPm: Enter new CoCPU IP address (e.g. 192.168.91.248)

Re-start the Alcatel-Lucent OmniPCX Office system so that the changes are taken into account Remember to change the IP address of the OMC PC (e.g.: PC: 192.168.91.10 Subnet mask: 255.255.255.0 default gateway: 192.168.91.246 DNS: 192.168.91.246)

Ref. OXOF0031C01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

544

Issue 05

Alcatel-Lucent OmniPCX Office IP address modification

3.

Change the system IP address by MMC station Advanced Reflexes Operator set

Right navigator

1 System

2 Install

3

Enter password: pbxk1064 OK

4 Global

5

Right navigator Up navigator NetCNF

NetCNF

Issue 05

Ref. OXOF0031C01TEUS.doc

P. 5

All Rights Reserved © 2003, Alcatel-Lucent University

545

Alcatel-Lucent OmniPCX Office IP address modification

6

IP@CPU

7

IP@Rtr

IP@Msk

IP@CPU -> MAIN@: Enter new CPU IP address (e.g. 192.168.91.246)

8

IP@Rtr -> Rtr@: Default router address: = main CPU @IP (eg: 192.168.91.246)

9

IP@Msk -> Msk@: Subnet Mask: (eg 255.255.255.0)

10

Right navigator

VoIP@

11

VoIP@ ->VoIPm: Enter new CoCPU IP address (e.g. 192.168.91.248)

Note:

P. 6

Re-start the Alcatel-Lucent OmniPCX Office system so that the changes are taken into account Remember to change the IP address of the OMC PC (e.g.: PC: 192.168.91.10 Subnet mask: 255.255.255.0 default gateway: 192.168.91.246 DNS: 192.168.91.246)

Ref. OXOF0031C01TEUS.doc All Rights Reserved © 2003, Alcatel-Lucent University

546

Issue 05

Alcatel-Lucent OmniPCX Office IP settings management on a PC

PROCEDURE

OBJECTIVE -

To learn how to manage the IP settings on a PC.

OVERVIEW Application

Windows XP

Path

Start \ Settings \ Control Panel \ Network Connections, LAN: double-click on Connection icon, “General” tab, click on “Properties”, “General” tab, click on “Internet Protocol (TCP/IP)”, Click on “Properties”.

Object

Manage the IP settings of a PC.

Action

Tick the case “Use the following IP address” and fill in the following parameters Example: IP Address: 192.168.92.10 (*) Subnet mask: 255.255.255.0 (*) Default gateway: 192.168.92.1 (*) (*) The IP settings will be provided by the network administrator.

Issue 01

Ref. OXOF0031C02TEUS.doc

P. 1

All Rights Reserved © 2007, Alcatel-Lucent University

547

Alcatel-Lucent OmniPCX Office IP settings management on a PC

P. 2

Ref. OXOF0031C02TEUS.doc All Rights Reserved © 2007, Alcatel-Lucent University

548

Issue 01

NOTES

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549

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550

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

Remote management of the Alcatel-Lucent Office Communication Solution

All Rights Reserved © 2007, Alcatel-Lucent University

1

OBJECTIVE Describe the remote management of the Office Communication Solutions

Alcatel-Lucent OmniPCX Office – Remote management of the solution Alcatel-Lucent OmniPCX Office Communication Ref. OXOF0046P02TEUS Issue 01

551

Remote management of the Alcatel-Lucent Office Communication Solution Advanced configuration of the solution will be carried out remotely by

an expert technician Access modes can be made via the telephone network and/or Internet

For that the expert technician must know the site topology as well as

the OmniPCX Office Remote accesses directory numbers, OmniPCX Office, ECS and OmniStack IP addresses

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Remote management of the solution Alcatel-Lucent OmniPCX Office Communication Ref. OXOF0046P02TEUS Issue 01

552

2

Remote management of the Alcatel-Lucent Office Communication Solution OmniPCX Office Remote accesses directory numbers Path: OMC/Users-Base stations List/

All Rights Reserved © 2007, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Remote management of the solution Alcatel-Lucent OmniPCX Office Communication Ref. OXOF0046P02TEUS Issue 01

553

Remote management of the Alcatel-Lucent Office Communication Solution Solution with ECS Extended Communication Server

OmniPCX Office

Remote management

OmniStack 6200 Remote management 8 Series IP phones

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Remote management of the solution Alcatel-Lucent OmniPCX Office Communication Ref. OXOF0046P02TEUS Issue 01

554

4

Remote management of the Alcatel-Lucent Office Communication Solution Solution without ECS Customer Router IP addresses OmniPCX Office

Remote management

OmniStack 6200 Remote management 8 Series IP phones

All Rights Reserved © 2007, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – Remote management of the solution Alcatel-Lucent OmniPCX Office Communication Ref. OXOF0046P02TEUS Issue 01

555

All Rights Reserved © 2007, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Remote management of the solution Alcatel-Lucent OmniPCX Office Communication Ref. OXOF0046P02TEUS Issue 01

556

6

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

557

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558

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

Boards Leds meaning

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVE Describe the Boards Leds meaning

Alcatel-Lucent OmniPCX Office – Boards Leds meaning Ref. OXOF0026P04TEUS Issue 02

559

Boards Leds meaning

Analyze Main CPU leds

power on : fixed green

LAN et WAN : ( activity) fixed green

FAN O. K. : fixed green

PROCESSING UNIT LAN

WAN

AUDIO-OUT

CONFIG.

LAN

WAN

MODULE MODULE1

MODULE2

AUDIO-IN

CPU

CPU O. K. : green blinking

All Rights Reserved © 2003, Alcatel-Lucent University

560

POWER

DOORPHONE

Module : ( activity) fixed green

Alcatel-Lucent OmniPCX Office – Boards Leds meaning Ref. OXOF0026P04TEUS Issue 02

FAN

2

Boards Leds meaning

Analyze CoCPU leds LAN : ( activity) fixed green CPU O. K. : green blinking

COPROCESSING UNIT LAN

LAN

UNIT 1

UNIT 1

UNIT 2

UNIT 3

UNIT 2

UNIT 3

UP-LINK

CPU

UP-LINK

Units : (activity) fixed green (if SlanX daughter board)

All Rights Reserved © 2003, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – Boards Leds meaning Ref. OXOF0026P04TEUS Issue 02

561

Boards Leds meaning

Identify T2 board alarms RAI : remote alarm indication AIS : 2 MHz clock synchronization loss with public exchange NOS : signal loss(no signal indication) CRC : higher rate than 20 on frames 20000 (error indication) LOS : frame locking loss (loss of synchronization)

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – Boards Leds meaning Ref. OXOF0026P04TEUS Issue 02

562

4

Boards Leds meaning

T2 board - PRA leds Led busy : fixed red if B channel occupation (at least one)

ISDN ACCESS -E1

NETW

||

PBX

PRA-T2

X

BUSY

RAI

NOS

CRC

AIS

LOS

If Network Alarm : Leds -> fixed red

5

All Rights Reserved © 2003, Alcatel-Lucent University

DIGITAL TIE LINE- E1

NETW

||PBX

DLT2

BUSY

RAI

AIS

NOS

CRC

LOS

DASS2

DIGITAL ACCESS - E1

NETW

||PBX

BUSY

RAI

AIS

NOS

CRC

LOS

Alcatel-Lucent OmniPCX Office – Boards Leds meaning Ref. OXOF0026P04TEUS Issue 02

563

Boards Leds meaning

Read the statistics of alarms appearance in the OMC/External lines

menu, select T2 board then Alarms menu

Level 1: alarm source under system responsibility

Level 2 : alarm source under operator responsibility

For further details: See technical documentation>Hardware>xxx Board

All Rights Reserved © 2003, Alcatel-Lucent University

Alarm level 1: check the connection to TNL, wiring Alarm level 2: contact your public provider.

Alcatel-Lucent OmniPCX Office – Boards Leds meaning Ref. OXOF0026P04TEUS Issue 02

564

6

NOTES

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

565

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566

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

Alcatel-Lucent OmniPCX Office

CPU and interfaces boards replacement

All Rights Reserved © 2003, Alcatel-Lucent University

1

OBJECTIVE Describe the CPU and interfaces boards replacement

Alcatel-Lucent OmniPCX Office – CPU and interfaces boards replacement Ref. OXOF0026P00TEUS Issue 02

567

CPU and interfaces boards replacement

The replacement of CPU boards requires the stop of the system Make a customer database saving (if possible) before the replacement of

the main CPU, use OMC If the maintenance CPU has the same software version as old the CPU Follow the expert documentation recommendations

Maintenance Services/Data Restoration

If the maintenance CPU has NOT the same software version as old the

CPU Follow the Technical Communications talking about software migrations The Expert maintenance tool called LoLa will be used

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – CPU and interfaces boards replacement Ref. OXOF0026P00TEUS Issue 02

568

2

CPU and interfaces boards replacement

Replacement of a CPU board In all the cases it is necessary to adapt the software key to the new CPU This License must be recomputed according to the new CPU serial number

From Alcatel Business Partner Web site: www.businessPartner.alcatel.com

To exchange a CoCPU, simply stop the concerned card by its On/Off

button

All Rights Reserved © 2003, Alcatel-Lucent University

3

Alcatel-Lucent OmniPCX Office – CPU and interfaces boards replacement Ref. OXOF0026P00TEUS Issue 02

569

CPU and interfaces boards replacement

Interfaces boards addition and replacement Before attempting board installation/exchange, note the system rules

concerning the boards detection described in the installation manual, section Maintenance Services /Maintenance level 1

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – CPU and interfaces boards replacement Ref. OXOF0026P00TEUS Issue 02

570

4

CPU and interfaces boards replacement

HOT PLUG

Definition: possibility of changing the OmniPCX Office boards without

stopping the system Each boards can be plugged in/plugged out except CPU/CoCPU and

MEX boards

All Rights Reserved © 2003, Alcatel-Lucent University

5

Alcatel-Lucent OmniPCX Office – CPU and interfaces boards replacement Ref. OXOF0026P00TEUS Issue 02

571

All Rights Reserved © 2003, Alcatel-Lucent University

Alcatel-Lucent OmniPCX Office – CPU and interfaces boards replacement Ref. OXOF0026P00TEUS Issue 02

572

6

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Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m

573

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574

Al c at el -Luc ent Universit y – ht t p s://www.b usinessp ar t ner.alcatel-lucent.c o m