House of Quality for Laptop
Sales Customer Requirements 1 1 1 2 1 5 Capacity 5 5 Weight 5 3 Color 2 Graphics 5 2 3 OS 5 2 5 W
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- Author / Uploaded
- Avnij Chumnah
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Sales Customer Requirements
1
1
1
2
1
5
Capacity
5
5
Weight
5
3
Color
2
Graphics
5
2
3
OS
5
2
5
Warranty Period
5
Low relationship
1
Medium Relationship
3
High Relationship
5
Customer Needs
Relationship
Speed
5
Size
5
5
5
1 3
5
5
3
5
229
1
53
35
3
15
2
4
3
15
1
5
2
4
5
5
3
15
1
3
3
15
3
2
10
Importance Rating
135
140
300
Weight %
0.15 0.26 0.06 0.04 0.16 0.34
1
Medium effect
3
Least effect
5
Strongly related Rating Weight
Not Important
Sales Factor
2
Cost
Less Important
Internal Memory
3
Size of components
Important
Hard Disk
4
Frequency
Very Important
Materials
5
Customer Importance
Extremely Important
Strong effect
Low relation
Competitive Evaluation
3
ACER
4
Lenovo
3
HP