• Author / Uploaded
• Grace Tacla

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FLOWCHART HOTEL RESERVATION

Online Hotel Reservation request

Systems-generated email notification sent to client

Resource Coordinator checks new service bookings

Resource Coordinator books the requests and prints SRAF

Service request stored in “BOOKED SERVICE ” folder of the system

Resource Coordinator makes the hotel reservation

Reservation Confirmed?

NO

Resource Coordinator informs client that no room is available

YES Email confirmation to client indicating reservation status/details

Resource Coordinator cancels the booking from the system

Resource Coordinator confirms reservation via email

Service request stored in “CANCELLED SERVICE ” folder of the system

Resource Coordinator asks client to sign SRAF

Resource Coordinator input the cost of service on the SRAF and inputs completion of service into the system

Service request stored in “SERVICED ” folder of the system

Finance Officer prepares the invoice and inputs into the system

Service request stored in “INVOICED ” folder of the system

General Manager reviews and approves service invoice

Service Invoice sent to client

Information Officer inputs invoice in outgoing documents log

Signed copy of invoice

Information Officer inputs invoice in incoming documents log

Payment from client

Information Officer issues an Acknowledgement Receipt

Service request stored in “CLOSED ” folder of the system

Finance Officer records the receipt of payment in Simply Accounting and files AR

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