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Professional development

Basic training for flight attendants.

Working in aviation

Qualified personnel to ensure safety and service on board.

Flight attendants are the public face of an airline. They make sure that passengers on board are feeling comfortable during their flight. However, they are mainly responsible for the passengers’ safety. Their airborne job therefore encompasses much more than the passengers realize. It is therefore extremely important that your applicants are provided with training and qualifications to prepare them for their deman-ding job in the world of passenger air travel. Our basic training course prepares suitable candidates for their role in the cabin. Participants can later put the skills they have

learned to good use by expertly caring for the passengers‘ safety and well-being during the flight. You can find out more by visiting our website or by contacting us directly. We will be happy to advise you. Contact Frank Mösle Tel. +49 221 806-3206 Fax +49 221 806-3052 [email protected] www.tuv.com/aviation

Flight attendant.

Focus on service quality and safety. The TÜV Rheinland Akademie trains flight attendants for airline companies. In our basic training course, participants gain the necessary knowledge and skills for their role as cabin crew. We provide participants with professional training. The basic training course covers the most important tasks involved in the everyday work of a flight attendant. Not only do participants learn how to provide excellent on-board customer service, but most importantly they learn how to ensure safety aboard the aircraft and how to use emergency equipment. Prerequisites for taking part in the training ƒƒ Excellent customer service skills ƒƒ Good general knowledge ƒƒ An immaculate appearance ƒƒ An advanced working knowledge of English (varies depending on the airline) Content of the training course SERVICE TRAINING: ƒƒ In-flight purchases, including food and drink, travel-class concept, on-board equipment ƒƒ Flying and the environment: Time zones, health and care, own personal illness, hygiene standards, immunisation and records

ƒƒ Behavior, style and manners: Service English, handling of passengers and cultural awareness ƒƒ General serving standards: Customer care in the cabin, appropriate personal appearance, e.g. cosmetics ƒƒ Catering requests: Galleys, storage, use of storage equipment, storage control, e.g. overhead lockers, on-board announcements ƒƒ The passenger as my guest: Service awareness, irregular requests, customer orientation, different cultures and awareness ƒƒ Flight simulation with complete service exercise ƒƒ Customs and country laws ƒƒ Requirements for delay in transit: Shift change for crew, overnight - inland and abroad, flight simulation with role-play REGULATION WORK AND BREAK TIMES (EU-OPS) AEROPLANE SYSTEMS EMERGENCY TRAINING ƒƒ Technical terminology and international conversion values

ƒƒ Oxygen ƒƒ Flights in extreme weather conditions (Icing, storm and turbulence) ƒƒ Fire and fire extinguishing training ƒƒ Life vest training: Slide-Raft Training, Life-Raft Training (one lifeguard on board), other processes and procedures ƒƒ Carriage of passengers: Handicapped and sick passengers, passengers‘ right of emergency help, maximum number PRM, carers/people requiring medical care, sickness/birth/death on board, deportees/official on-board attendants, transportation of children, infants and unaccompanied children, luggage regulations, animal transportation, transportation of guns and weapons, passengers seated in emergency exits ƒƒ Other requirements: Emergency briefing, ingestion of alcohol, medicines and drugs, fastening seatbelt/lifejacket, oxygen and seatbelt demonstration, passenger announcements, cabin lighting, “Cabin Clear Report“, observation of cabin, passenger boarding and disembarkation, use of ‘Personal Electronic Devices’, CAT II − CAT III-requirements during landing, preventation

of damage to on-board electronics, defective crew seats and seatbelts, operation of crew seats, incapacity ƒƒ Rescue procedures: Various brace positions, emergency announcements, unexpected emergency landing (land or water), pre-selected persons, crowd control, portable emergency equipment, positioning of rescue signs, pre-emergency landing (land or water) information to flight controllers ƒƒ Practical training on aircraft or mock-up ƒƒ Evacuation training on aircraft or mock-up ƒƒ Emergency equipment checklists AIRCRAFT SECURITY SEARCH and CHECK LIST SECURITY TRAINING DGR TRAINING CRM TRAINING FIRST AID TRAINING ONBOARD and FIRST AID EQUIPMENT PROCESS OF TRAINING and EXAMINATION

Information

Reply by fax.

Please fax the form to +49 221 806 3052 or by mail to the following address. I am interested in the training course “Basic training for flight attendants“ and would like to receive more detailed information. Please contact me.

Sender details Surname, First Name Address Post code/Zip Telephone, Fax E-mail Company Position By providing my e-mail address, I consent to receiving information from TÜV Rheinland on a regular basis.

Other training courses for airports and airline companies ƒƒ Qualified air travel safety personnel ƒƒ Specialist training for ground handling staff - Qualified aircraft dispatchers (CCI) - Baggage handlers - Pushback and walk out assistance personnel (either together or separately) ƒƒ Auditor qualifications for airline companies based on EASA Part 145

lf-002_03/2009 ® TÜV, TUEV und TUV are registered trademarks. Their use requires prior consent from the company.

TÜV Rheinland Akademie GmbH Am Grauen Stein D-51105 Köln Frank Mösle Tel. +49 221 806-3206 Fax +49 221 806-3052 [email protected] www.tuv.com/aviation