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Service Bulletin Carestream Health, Rochester, NY 14608, United States

2013-12-02

CARESTREAM DIRECTVIEW Vita/Vita LE/Vita SE/Vita XE CR

Service Codes: 7081/2271/5961/1357 Vita/POC Carestream CR software V3.2.3.510 IMPORTANT: When doing the procedures in this document, you must use safe work practices and wear the correct Personal Protective Equipment (for example, Safety Eyewear) according to your Company's Standard Operating Procedures. Instructional Background When using Image-Suite for the Vita/POC systems, the software may display a message that the scanner is not calibrated. In some cases, it was found that this message is false, and the reason for the message is not missing calibration but a problem in the integration between Carestream CR software (scanner software) and Image-Suite software. How to Check if the Scanner is Calibrated 1. 2. 3. 4.

Start Image Suite Utility Center On CR Tools, select POC/Vita System Setting Click on POC Vita System Settings button If the calibration list has one or more X –  The message is correct and the system needs to be calibrated. Follow the calibration instructions in the Service Manual 5. If the calibration list has only V –  The message is false. To fix this, Carestream CR software update is required (version 3.2.3.510). Follow the instructions in the “How to update Carestream CR software version to 3.2.3.510” section in the next page.

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Carestream Health, Inc. Confidential

Pub No. SB000256

How to update the Carestream CR Software Version to 3.2.3.510 The Carestream CR Software has to be updated only after the Image Suite MR1 and Hotfix 3002 patch are installed. The table below describes what updates are required depending on the configuration found. To use the table, find the versions configuration that is currently installed, and then follow the steps in “install the following” column. Current configuration IS version Carestream CR IS Hotfix Software Version 3.0 3.2.2.507 (3.0.1.092) (POC/Vita)

Install the following (by order)

1. MR1 2. Hotfix 3002 3. Carestream CR software 3.2.3.510

3.0 MR1 (3.0.2.141)

3.2.3.506 (POC/Vita)

-

1. Hotfix 3002 2. Carestream CR software 3.2.3.510

3.0 MR1 (3.0.2.141)

3.2.3.506 (POC/Vita)

3001

1. Hotfix 3002 2. Carestream CR software 3.2.3.510

3.0 MR1 (3.0.2.141) 3.0 MR1 (3.0.2.141)

3.2.3.506 (Vita) 3.2.3.509 (POC)

3002

1. Carestream CR software 3.2.3510

3002

1. Carestream CR software 3.2.3.510

How to Check the Carestream CR Software Version On Windows, go to Start  Control Panel  Uninstall programs

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Carestream Health, Inc. Confidential

Pub No. SB000256

How to Check the Image-Suite Version and Hotfix From Image-Suite Main Screen, click System Menu and About:

Installation Instructions Install MR1 and Hotfix3002 if needed. Carestream CR software 3.2.3.510 can be downloaded from the support site 1. 2. 3. 4. 5.

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Exit the Image-Suite software Make sure the CR is turned off Install Carestream CR software 3.2.3.510 Start the Image-Suite software Verify versions

Carestream Health, Inc. Confidential

Pub No. SB000256

Jack Williams, Service Engineer – Rochester, New York For more information please contact: Carestream Health Center of Excellence (COE) 1049 West Ridge Rd Rochester, NY 14615 United States USA Only: 1-800-328-2910 Outside the USA: 585-627-1864 Canada: 1-866-927-1017 Outside the USA and Canada: Contact your local Shared Service Center (SSC)

CARESTREAM and DIRECTVIEW are trademarks of Carestream Health.

Created in the USA © Carestream Health, Inc., 2013 Rochester, NY 14608 USA

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Carestream Health, Inc. Confidential

Pub No. SB000256