• Author / Uploaded
• Yannick Yao

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THE BIG BOOK OF

JOB DESCRIPTIONS AIESEC in Cote d’Ivoire

Here you will find... 1.

2.

Why do we need JDs and Structure…………………..………………………...…. pág 03 JDs and Structures per area…………..……………..……………………………. pág 04 1. 2.

3. 4. 5.

6. 7. 8.

9. 10.

3. 4. 5.

6.

iGV…….………………………..………………………………..…….…..…………….…. oGV…..………………….………………………..……………………………………….... iGT…….………………..………………………..………………………………………….. oGT…….………………………..………..……………………………………...……….... iGE…….……………………..…………………..………………………………….………. oGE…….………………………..……………..……………………………………………. B2C……..………………………………………………………..……………….……….... B2B……..………………..………………………………………….…………………….... F&L……..………………..…………………………………...……………………………... TM……..…………………………………..………………………………………………...

pág 05 pág 18 pág 27 pág 38 pág 50 pág 61 pág 70 pág 77 pág 92 pág 98

Synergies between areas - how to work………………..……………….……. pág 106 Skills: What I need to know…….………………...…………………..………. pág 130 How to use this book for recruitment………..…………….…………….……..….pág 134 How to use this booklet for developing…….………………..…………………... pág 135

1.

Why having JDs and Structures

-

So that everyone within AIESEC in Côte d’Ivoire knows what is expected of them, and what are their work measurables.

-

So that everyone knows what the others within the LC are doing, and how they can help each other.

-

So that all our members have a network of people who are doing the same as them throughout the country.

AIESEC in CIV

"This book is not only a TM thing, it is something we use as AIESEC "

2. JDs and Structures per area

To use this section in the best way: 1.

Go to the pages of your area.

1.

Understand the recommended structure for your LC according to the operational volume or other variables.

1.

Take a look at the JDs of your position, and the other positions in your area.

1.

If in doubt, ask the the responsible MCVP!

AIESEC in CIV

iGV

Expectating: 70 to 90 RE on the peak

Expectating: +120 RE on the peak

2.1 iGV

AIESEC in CIV

VP TL Project

TL Project

TL Project

TL Global Home

Tl Consideration

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member Team member Team member

Optional

VP TL Project

TL Global Home

TL Consideration

Team member

Team member

Team member

Team member

Team member

Team member Team member

Team member

Optional

Expectating: Less than 50 RE on the peak

Expectating: 50 - 69 RE on the peak

2.1 iGV

AIESEC in CIV

VP TL Project

TL Project

TL Consideration

Team member

Team member

Team member

Team member

Team member

Team member Team member

VP TL Project

TL Consideration

Team member

Team member

Team member

Team member

Team member

Global home Manager

Global home Manager

JOB DESCRIPTIONS

LCVP CX IGV - High Peak

iGV

AIESEC in CIV

Job Description

Pre Requirements

B2B attraction and sales * Consumer support at all stages of the process Partner support (Global Home and NGOs) at all stages of the process Creation and maintenance of cooperation Guarantee through co-delivery the delivery of the 16 Standards Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Audit

- 30 hours a week, availability on weekends - Availability for local, national and international conferences - Preferred: time management know-how in IGV, market knowledge, customer-centered, multi tasking

Skills Hand Cross-Cultural Understanding Supply & Demand Shape what we do around what the world needs International Relations Risk and Reputation Management Product Management Customer Experience Quality Standards and Process

Mos # of Opens * # of Approvals # of Achievements # of Completeds % Membership Retention # Pipeline Monthly Note from GOI

KPI # of Applicants # Standards Delivered % Conversions % Team Standards

LCVP CX IGV - Off Peak

iGV

AIESEC in CIV

Job Description

Pre Requirements

B2B attraction and sales * Consumer support at all stages of the process Partner support (Global Home and NGOs) at all stages of the process Creation and maintenance of cooperation Guarantee through co-delivery the delivery of the 16 Standards Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Audit

- 30 hours a week, availability on weekends - Availability for local, national and international conferences - Preferred: time management know-how in IGV, market knowledge, customer-centered, multi tasking

Skills Hand Cross-Cultural Understanding Supply & Demand Shape what we do around what the world needs International Relations Risk and Reputation Management Product Management Customer Experience Quality Standards and Process

Mos # of Opens * # of Approvals # of Achievements # of Completeds % Membership Retention # Pipeline Monthly Note from GOI

KPI # of Applicants # Standards Delivered % Conversions % Team Standards

Team Leader Consideration Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Ensure upgrade of ICX CENTRAL Ensure routine 1-hour approach and member conversion Education: Sales and IR Training for Members and OGX Performance analysis by member Conversion analysis and weekly improvement strategies

Skills n

Hand Customer Experience Shape What We Do Around What The World Needs International Relations Quality Standards and Process Product knowledge Sales strategy definition and execution Pitching Managing a sales team

iGV

AIESEC in CIV

Pre Requirements Membership Experience Effective Communication Team management Prior Consideration Experience Detailed / Organized Profile Fast Responding English Tracker Knowledge of IR

MoS

KPI

% Team Standards Applied #APDs % of planning reach #APDs with cooperations

# Team Meetings # O2O's made #IR Meetings #APLs APL Conversion> APD Process time

Team Leader Global Home

iGV

AIESEC in CIV

Pre Requirements

Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Daily / weekly approach to host CRM (according to timeline) Attracting hosts at the local level Direct Standards: 15 and 16 Directly responsible for local host referral campaigns Semiannual / monthly / weekly scheduling of host APDs Follow Up of Hosts before (monthly) and during peak (weekly) Induction of Prepaid Hosts (Coffee with host) Closing host contracts Host Closing Meetings

Skills

Hand Customer Experience Risk and Reputation Management Sales strategy definition and execution Quality Standards and Process Pitching Negotiation

Membership Experience Effective Communication Previous delivery experience Detailed / Organized Profile Communicative / Relatable Accounting knowledge is a differential

MOS

KPI

% Team Standards Applied % achievement of host planning NPS host # of re-host % of EPs with only 1 host during XP % Standards Delivery

# Team Meetings # O2O’'s made # host subscriptions #abordargens % subscribed> hosts

Team Leader Projects Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Weekly planning with the team for stakeholder management Implementation of methodology and reports of national projects Ensure the financial sustainability of the projects. Relationship with Approved EPs Lead Meetings Delivery of the VD Preparation (Opens, Follow Up with ONG, accompaniment with EPs) Pre Delivery Delivery (IPSo, documentation, etc.) at the end of Delivery (Closing Meeting) Delivery of audit documents

Skills abilidade Hand Customer Experience Risk and Reputation Management Customer's Learning and Training Quality Standards and Process Pitching Prospecting Negotiation

iGV

AIESEC in CIV

Pre Requirements Membership Experience Effective Communication Team management Previous delivery experience Detailed / Organized Profile Fast Responding English MOS

KPI

% Team Standards Applied #Opens & Re-opens #NPS #CO #RE % of quality audit delivered % delivery of standards / project

# Team Meetings # O2's made # Meetings with NGOs # Meetings with trainees % Response Rate % Standards Delivery

Global Home Manager

iGV

AIESEC in CIV

Pre Requirements

Job Description Attending the TLB meeting Comply with Membership Criteria Promote LC's values and culture Daily / weekly approach to host CRM (according to timeline) Attracting hosts at the local level Direct Standards: 15 and 16 Directly responsible for local host referral campaigns Semiannual / monthly / weekly host closure planning Follow Up of Hosts before Peak (monthly) Induction of Hosts Precise Closing host contracts

Skills Hand Customer Experience Risk and Reputation Management Quality Standards and Process Sales strategy definition and execution Pitching Negotiation

Membership Experience Effective Communication Previous delivery experience Detailed / Organized Profile Communicative / Relatable Accounting knowledge is a differential

MOS % achievement of host planning NPS host # of re-host % of EPs with only 1 host during XP % Standards Delivery

KPI #leads Host # Host Hints % Subscribers >> Hosts

Consideration Member

iGV

AIESEC in CIV

Pre Requirements Job Description Applicants approach within 1 hour Daily update to Central ICX Ensure application form is filled out by applicants Maintain contact with OGX during the flow of EPs Support the EP until the approved process Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Customer Experience Risk and Reputation Management Quality Standards and Process Sales strategy definition and execution Pitching Negotiation

Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MOS

KPI

#APDs % of applied-approved conversion #Process time

#Approaches #Interviews % - applied - accepted conversion

Project Member Job Decription Carry out the process of open and re-opens in NGOs Collect EP quality documents (tickets, signature document, health insurance, visa) Organize logistics and delivery of online and face-to-face IPS, lead meetings and closing meetings Follow up during the experience of the EP, host and NGO Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Customer Experience Project management Quality Standards and Process Sales strategy definition and execution Pitching Negotiation

iGV

AIESEC in CIV

Pre Requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MOS

KPI

#OPEN #RE #COMPLETED

# Standards delivered % APD - RE % FIN - CO % Response Rate # NPS

Global Home Member Job Description Job Description Attracting hosts at local level Daily / weekly hosts approach in CRM Organize event logistics with hosts Assist in organizing host engagement campaigns at the local level Follow up of the hosts before and during the peak Closing contracts with hosts Host CRM Update Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Customer Experience Risk and Reputation Management Quality Standards and Process Sales strategy definition and execution Pitching Negotiation

iGV

AIESEC in CIV

Pre Requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MOS

KPI

#HOSTS

# Host Subscribers # Closed Hosts # Host standards delivered # NPS

oGV

VP TL Consideration

TL Consideration

TL Value Delivery

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Goal: 60-79 APDs

AIESEC in CIV

Goal: 80-99 APDs

Goal: 40-59 APDs

2.2 oGV VP TL Consideration

TL Consideration

TL Value Delivery

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

VP TL Consideration

TL Consideration

TL Consideration

TL Value Delivery

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Goal: +120 APDs

Goal: 100-120 APDs

2.2 oGV

AIESEC in CIV VP

TL Consideration

TL Consideration

TL Consideration

TL Value Delivery

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

VP TL Consideration

TL Consideration

TL Consideration

TL Consideration

TL Value Delivery

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

JOB DESCRIPTIONS

LCVP CX OGV Job Description Consumer support at all stages of the process Creation and implementation of sales strategies in partnership with B2C Creation and maintenance of cooperation Guarantee through co-delivery the delivery of the 16 Standards Ensure alignment of attraction strategies with S & D strategies Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Audit

Skills Hand Cross-cultural understanding Sales Supply and Demand Shape What We Do Around What The World Needs International Relations Risk and Reputation Management Product Management Customer Experience Customer's Learning and Training Quality Standards and Process

oGV

AIESEC in CIV

Pre Requirements 30 hours a week, availability on weekends Availability for local, national and international conferences Preferred: time management know-how in oGV, market knowledge, customer-centered

MOS Mos Monthly GOI Note # of Approvals # of Achievements # of Completeds % Membership Retention # Pipeline

KPI # of Applicants # Accepteds #Finished # Filleds # Standards Delivered % Team Standards

Team Leader Consideration

-

-

Comply with Membership Criteria Promote LC's values and culture Operate LC and area strategies Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Productivity reports and performance reviews Ensure 100% of the leads covered in less than 24 hours Ensure upgrading of the national CRM (Podium) and EXPA Manage Supply & Demand according to local and national IR strategies Achieve planned conversion rates ICX monitoring during the system approval process Contract audit Transition from EP to VD

Skills Hand

-

-

-

AIESEC in CIV

Pre requirements

Job Description -

oGV

Sales techniques Metrics Analysis Customer Experience International Relations Team Management Time Management Shape What We Do Around What The World Needs Quality Standards and Process Product knowledge Sales strategy definition and execution Pitching

Membership Experience Effective Communication Team management Organized Profile Fast Responding English Tracker Knowledge of IR

MoS

KPIs

MoS #APDs NPS % Audit % Team Standards Applied

% leads approached within 24 hours # Consulting # Applicants # Accepted Process Time % correct contracts # Team Meetings # O2O's made

Team Leader Value Delivery

-

-

-

Comply with Membership Criteria Promote LC's values and culture Operate LC and area strategies Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Perform productivity and performance analysis reports Ensure 100% of EPs approach after 24-hour APD Ensure upgrade of national CRM Ensure support for EP in preparation and during Realize Ensure delivery of all exchange standards Ensure follow-up of ICX during exchange delivery Alignment over NPS fill and Standards survey Quality audit

Skills Hand -

-

-

AIESEC in CIV

Pre Requirements

Job Description -

oGV

Metrics analysis Customer experience International relations Team management Time management Quality standards and process Product knowledge Risk and reputation management Customer's learning and training Pitching Negotiation

Membership Experience Effective Communication Team management Detailed / Organized Profile Fast responding English Tracker Knowledge about IR Knowledge about standards Knowledge about customer experience

MOS #RE #CO NPS % Quality audit % Team Standards Applied

KPI % EPs covered within 24 hours % APD conversion - RE % Standards Delivery % Response Rate % Conversion Fin - CO NPS # Team Meetings # O2's made

Consideration Member Job Description -

-

Compliance of membership criteria in accordance with local compedium Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep tracking tools updated (podium, slack, spreadsheets) Lead approach in OGX Central in up to 24 hours Sale of cooperations according to local and national IR strategies Consult with the EPs Assist in the application process Maintain contact with ICX to accelerate accepted and approved Accompany EP to ensure the approved process Collect documents to perform the contract and payment Make the transition from the EP to the VD team

Skills Hand -

-

Sales techniques Customer Experience Time Management Product knowledge Pitching

oGV

AIESEC in CIV

Pre requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MoS

KPI

MoS #APDs NPS % Audit % Team Standards Applied

% leads approached within 24 hours # Consulting # Applicants # Accepted % conversion rates between sale steps Process Time % correct contracts

Membro Value Delivery Job Description -

-

Compliance of membership criteria in accordance with local compedium Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets) Contact the EP within 24 hours after approval Conduct preparation and delivery of all pre-Realize standards Nurturing the content EP from content to the end of the experiment Accompany the EP during the Ensure the delivery of standards by ICX Collect the documents for the quality audit Perform the debriefing and ensure the response of the MoS Survey and the NPS survey

Skills Hand -

-

-

Metrics analysis Customer experience and customer success Time management Quality standards and process Product knowledge Risk and reputation management Customer's learning and training Pitching Negotiation

oGV

AIESEC in CIV

Pre Requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MOS

KPI

#RE #CO NPS % Quality audit

% EPs covered within 24 hours % APD conversion - RE % Standards delivery % Response Rate % Conversion Fin - CO NPS

iGT

2.3 iGT

LCs without VP B2B Up to 25 APD

LCs with VP B2B Up to 25 APD

AIESEC in CIV

VP TL Consideration

TL VD

Team member

Team member

Team member

Team member

Team member

Team member

VP TL Atraction

TL Consideration

TL VD

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Partner Manager

More than 25 APD

2.3 iGT

AIESEC in CIV

VP TL Consideration 1

TL Consideration 2

TL Value Delivery

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

JOB DESCRIPTIONS

LCVP CX IGT

iGT

AIESEC in CIV

Pre Requirements Job Description B2B attraction and sales * Consumer support at all stages of the process: Partner support at all stages of the process: Creation and maintenance of cooperation Guarantee through co-delivery the delivery of the 16 Standards: Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Audit

Skills Hand Cross-Cultural Understanding Supply & Demand Shape what we do around what the world needs International Relations Hand Risk and Reputation Management Product Management Customer Experience Quality Standards and Process

30 hours a week, availability on weekends Availability for local, national and international conferences Business Hours Preferred: time management IGT know-how, market knowledge, sales skill MOS Monthly GOI Note # of Opens * # of Approvals # of Achievements # of Completeds % Membership Withholding # Leadership Pipeline

KPI # of Applicants # Standards Delivered % Conversions % Team Standards

Team Leader Attraction Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture - Study of local market of companies and creation of strategies of sales - Follow-up of sales team processes and strategies to improve conversion between processes - routine construction for the team and tracking of this - Delivery of audit documents - Analysis of sales metrics - Ensure OPENS in line with national projects - Ensure the transition from open accounts to Area of Consideration iGT

Skills

- Garantir CRM atualizado

Hand Customer Experience Supply and Demand Product Management Hand Sales strategy definition and execution Prospecting Pitching Negotiation

iGT

AIESEC in CIV

Pre requirements Membership Experience Ability to delegate tasks Tracking skill Feedback Knowledge Effective Communication - Previous sales experience - Organized and analytical profile - Effective communication - Negotiation Skills - Business hours

MOS % Team Standards Applied #OPENs % OPENS aligned with national projects % increase in process conversion % audit delivered correctly

KPI # Team Meetings # O2's made # Prospecting #Calls # Meetings

Team Leader Consideration

iGT

AIESEC in CIV

Pre Requirements

Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Construction and operation of strategy together with VP Ensure internal communication Strategies, education and constant communication of members with cooperations Sales and IR training for members and OGX Creation of weekly planning with the team and tracking of this Ensure update of CENTRAL ICX Conversion analysis and weekly improvement strategies Ensure the implementation of the selection flow and its timeline

Skills Hand Customer Experience International Relations Shape What We Do Around What The World Needs Quality Standards and Process Hand Product knowledge Sales strategy definition and execution Pitching Managing a sales team

Membership Experience Effective Communication Team management Prior Consideration Experience Detailed / Organized Profile Fast Responding English Tracker Knowledge of IR

MOS

KPI

% Team Standards Applied #APDs APL Conversion> APD #APDs with cooperations

# Team Meetings # O2's made Process time # Approaches

Team Leader Value Delivery Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture - Construction and operation of strategies together with VP - Ensure internal communication - Weekly planning with the team and tracking of this - Structuring and implementation of standards delivery flow - Relationship with EPs Approved - Ensure the delivery and officialization of OGX Host and tracking standards for the delivery of Home Standards - Lead Meetings - Extra delivery activities - Delivery of audit documents - Ensure the recruitment and monitoring of the Host experience - Guarantee corner with Partners' Manager throughout the process

Skills Hand Customer Experience Product Management Customer's Learning and Training Hand Quality Standards and Process Supply and Demand Risk and Reputation Management

iGT

AIESEC in CIV

Pre Requirements Membership Experience Ability to delegate tasks Tracking skill Feedback Knowledge Effective Communication - Previous experience of delivery - Detailed Profile / Organized - Fast Responding - English

MOS % Team Standards Applied #NPS % of quality audit delivered #CO #RE

KPI # Team Meetings # O2's made % Standards Delivery Response Rate

Consideration Member

iGT

AIESEC in CIV

Pre Requirements

Job Description Approach of Applicants Update ICX Central from time to time Resume Analysis Conduct interviews with the EPs Frequent contact with companies about EPs in flow Frequent OGX Contact Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Effective Communication Organization Resilience Hand Information management Customer Experience focus International relations

Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events

MOS #APDs

KPI # Approaches # Interviews % - applied-conversion conversion accepted % accepted-approved conversion rate

Membro Value Delivery Job Description Maintain contact and relationship with the approved EPs Collect quality documents (tickets, signature document, health insurance, visa) Organize logistics and deliver delivery activities: pick up, online and virtual IPS, first day, Lead Meeting, Closing Meeting Alignment and pre-delivery business visits Perform process of attraction, approach, and host closures to the peak Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Effective Communication Organization Resilience Hand Information management Customer Experience focus International relations

iGT

AIESEC in CIV

Pre Requirement Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events

MOS #CO

KPI # Standards delivered % APD - RE % FIN - CO % Response Rate # NPS

oGT

Division by operational expansion

AIESEC in CIV

VP

Or VD Manager TL VD

TL Consideration

TL Consideration

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Division by Process

Division by Product

oGT

VP TL Hunter

TL Consderation

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team Member

Team Member

OPTIONAL

VP TL Subproduct

TL Subproduct

Team member

Team member

Team member

Team member

Team member

Team member

Or VD Manager TL VD

OPTIONAL

VP Manager Subp.

Manager Subp.

Manager Subp.

Manager Subp.

LCVP CX OGT

oGT

AIESEC in CIV

Pre Requirement Job Description Consumer support at all stages of the process Creation and maintenance of cooperation Guarantee through co-delivery the delivery of the 16 Standards Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Audit

Skills Hand Cross-cultural understanding Supply and Demand International Relations Hand Product Management Customer Experience Sales

Customer's Learning and Training Quality Standards and Process Risk Management Sense of Urgency

30 hours a week, availability on weekends Availability for local, national and international conferences Business Hours Preferred: team management, knowledge in oGT, OGX Customer flow MOS % Team Standards Applied Monthly GOI Note # of Approvals # of Achievements # of Completeds % Membership Withholding # Lead Pipeline

KPI # of Applicants # Standards Delivered % Conversions % Team Standards # Interviews per week

Team Leader Hunter

oGT

AIESEC in CIV

Pre Requirements Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Approach to Leads in 24h Scheduling of on-site and online consulting Consulting Execution Education and performance tracking of project members Person study of by-products and analysis of process-to-application conversions Relationship with B2C in relation to strategies for new enrollees Participation in B2C events for lead capture

Skills Hand Customer Experience Supply and Demand Product Management Hand Prospecting Pitching Quality Standards and Process

Membership Experience Team management Effective Communication Analytical Fast responding Tracking Sales Skill

MOS % Team Standards Applied #applicants 24 hour approach

KPI # Team Meetings # O2's made # CVS # % addressed> consulting % consulting> applicant % addressed> applicant

Team Leader Consideration

oGT

AIESEC in CIV

Pre Requirements

Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Analysis of CVs of the applicant EPs Relationship with iCX Education and performance tracking of project members Communication with the team about open positions and profiles sought Analysis of conversion rates and process time Monitoring of EPs approved process Tracking Podium and Expa Communication with Value Delivery in relation to contracts and showcases Alignment with Hunters team on sought profiles and advice guidelines

Skills Hand

Customer Experience International Relations Shape What We Do Around What The World Needs Quality Standards and Process Hand Product knowledge Sales strategy definition and execution Pitching Managing a sales team

Membership Experience Ability to delegate tasks Tracking skill Feedback Knowledge Effective Communication Sales Skill Strategic and analytical

MOS % Team Standards Applied #APDs #APDs with cooperations

KPI # Team Meetings # O2's made % EPs accepted % Applications to partner countries #Applicants #Interviews Conversion rates Process Time

Team Leader Consideration

oGT

(Expansion Op.)

AIESEC in CIV

Pre Requirements

Job Description Apply all Team Standards on the team, Attend the TLB meeting, Attend transition periods Comply with Membership Criteria and promote LC's values and culture Analysis of CVs of the applicant EPs Relationship with ICX for APD and for delivery of team standards Education and performance tracking of project members Communication with the team about open positions and profiles sought Analysis of conversion rates and process time Tracking EPs approved process with tracking Podio and Expa Communication with Value Delivery in relation to contracts and showcases Alignment with team on profiles sought and guidelines for consultancies Follow-up of the RE with tracking of standards and resolution of delivery issues Alignments on survey fill and NPS Ensure 100% OGX standards delivered

Skills Hand

Customer Experience International Relations Shape What We Do Around What The World Needs Quality Standards and Process Hand Product knowledge Sales strategy definition and execution Pitching Managing a sales team

Membership Experience Ability to delegate tasks Tracking skill Feedback Knowledge Effective Communication Sales Skill Strategic and analytical

MOS % Team Standards Applied #APDs #APDs with cooperations #RE% Response Rate #Process time

KPI # Time # O2O's meetings made % EPs accepted % Applications to partner countries #Applicants #Interviews % Opens> consultancies % consulting> apl % apl> acc% acc> apd% apd> RE

Team Leader Value Delivery Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Alignment with ICX for standards delivery Updating the podium and working tools Follow-up of the RE with tracking of standards Follow-up of RE and resolution of delivery issues Alignments on survey fill and NPS Ensure 100% OGX standards delivered

Competências Skills Hand Hand Customer Experience Product Management Customer's Learning and Training Hand Quality Standards and Process Supply and Demand Risk and Reputation Management Crisis Management

oGT

AIESEC in CIV

Pre Requirements Membership Experience Team management Effective Communication Previous delivery experience Detailed / Organized Profile Fast Responding Customer Centric

MOS % Team Standards Applied #RE % Response Rate #CO

KPI # Team Meetings # O2's made % Standards Delivery % Response Rate #CO

Hunter Member Job Description Central OGX leads approach within 24 hours Perform screening according to prerequisites and priorities Curriculum analysis Consult with the EPs Keep corner constant with B2C and Consideration Compliance with membership criteria in accordance with local bylaws Participate in team meetings (RAs, trackings, RTs, OHs) Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Competências Skills Hand Hand Customer Experience Supply and Demand Product Management Hand Prospecting Supply and Demand

oGT

AIESEC in CIV

Pre Requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MOS #Applicants

KPI % Opens> consultancies % consultants> applicants # Approaches #Consulting # Number of CVs

Member Consideration (com hunter) Job Description Indication of positions that fit the curriculum of the EP Assist in the application process Maintain frequent contact with ICX during the application process Prepare the interview candidate Assist the EP in the selection process Collect documents to perform the contract Compliance with membership criteria in accordance with local bylaws Participate in team meetings (RAs, trackings, RTs, OHs) Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Competências Skills Hand Hand

Customer Experience Quality Standards and Process Product knowledge Hand Sales strategy execution Supply and Demand

oGT

AIESEC in CIV

Pre Requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MOS

KPI

#APDs

# applicants # applications #Interviews % applied> approved

Consideration Member

oGT

(no hunters and expansions Op)

AIESEC in CIV

Job Description

Pre Requirement

Approaching leads in up to 24 hours Perform screening according to prerequisites and priorities Curriculum analysis Consult with the EPs Keep corner constant with B2C and Consideration Indication of vacancies that fit the curriculum of the EP Assist in the application process Maintain frequent contact with ICX during the application process Assist the EP in the selection process Prepare the interview candidate Collect documents to perform the contract Compliance with membership criteria in accordance with local bylaws Participate in team meetings (RAs, trackings, RTs, OHs) Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

Skills Hand Hand Customer Experience Quality Standards and Process Product knowledge Hand Sales strategy execution Supply and Demand Prospecting

MOS #Applicants #APDs

KPI % enrolled> applicants % Applicants> approved # Approaches #Consulting # Applicants # Applications # Number of CVs #Interviews

Value Delivery Member Job Description Contact EP approved Maintain contact with the EP during the pre-accomplishment period Collect the documents for the quality audit Perform the preparation and alignment of the EP pre-realize Perform co-delivery with ICX Compliance with membership criteria in accordance with local bylaws Participate in team meetings (RAs, trackings, RTs, OHs) Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Hand Customer Experience Product Management Supply and Demand Hand Risk and Reputation Management

oGT

AIESEC in CIV

Pre Requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MOS #CO %Response Rate

KPI # Standards delivered % APD - RE % FIN-CO % Response Rate # NPS #CO

Manager By Product (Expansion Op.) Job Description Leads approach within 24 hours Perform screening according to prerequisites and priorities Curriculum analysis and consulting with EPs Indication of vacancies that fit the curriculum of the EP Assist in the application process Maintain frequent contact with ICX during the application process Assist the EP in the selection process Prepare the interview candidate Collect documents to perform the contract and for quality audit Compliance with membership criteria in accordance with local bylaws Participate in team meetings (RAs, trackings, RTs, OHs) Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets) Maintain contact with the EP during the pre-accomplishment period and RE Perform the preparation and alignment of the EP pre-realize Perform co-delivery with ICX

Skills Hand Hand Customer Experience Quality Standards and Process Product knowledge Hand Sales strategy execution Supply and Demand

oGT

AIESEC in CIV

Pre Requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MOS #Applicants #APDs % RR

KPI % enrolled> applicants % Applicants> approved # Approaches #Consulting # Applicants # Applications # Number of CVs #Interviews % RR

iGE

LCs without VP B2B UP to 30 RE on the Peak

LCs with VP B2B Up to 30 RE on the peak

iGE

AIESEC in CIV

VP TL Consideration

TL Value Delivery

Team member

Team member

Team member

Team member

Team member

Team member

Global Home Manager

VP TL Attraction

TL Consideration

TL VD

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Global Home Manager

More than 50 RE on the peak

Up to 50 RE on the peak

iGE

AIESEC in CIV

VP TL Consideration

TL Value Delivery

TL Global Home

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

VP TL Consideration 1

TL VD Off Peak

TL VD High Peak

TL Global Home

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

JOB DESCRIPTIONS

LCVP CX IGE

iGE

AIESEC in CIV

Pre Requirements Job Descriptions B2B attraction and sales * Consumer support at all stages of the process Partner support at all stages of the process Creation and maintenance of cooperation Guarantee through co-delivery the delivery of the 16 Standards Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Audit

Competências Skills Hand Cross-Cultural Understanding Supply & Demand International Relations Risk and Reputation Management Hand Product Management Customer Experience Quality Standards and Process

30 hours a week, availability on weekends Availability for local, national and international conferences Business Hours Preferred: team management know-how in oGE, market knowledge, sales skills MOS % Team Standards Applied Monthly GOI Note # of Opens * # of Approvals # of Achievements # of Completeds % Membership Withholding # Lead Pipeline

KPI # of Applicants # Standards Delivered % Conversions % Team Standards

Team Leader Attraction Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture - Start-up local market study and creation of sales strategies - Follow-up of sales team processes and strategies to improve conversion between processes - routine construction for the team and tracking of this - Delivery of audit documents - Analysis of sales metrics - Ensure OPENS aligned with national projects - Guarantee the transition from open accounts to area of Consideration - Ensure up-to-date CRM

Skills Hand Customer Experience Supply & Demand Sales strategy definition and execution Hand Product Management Pitching, Prospecting Negotiation

iGE

AIESEC in CIV

Pre Requirements Experiência de membresia Hand em delegar tarefas Hand de tracking Conhecimento de Feedback Comunicação efetiva - Experiência prévia de vendas - Perfil organizado e analítico - Comunicação efetiva - Hands de Negociação - Horário Comercial

MOS

KPI

#OPENs % OPENS aligned with national projects % increase in process conversion % Team Standards Applied

# Team Meetings # O2's made # Prospecting # Links # Meetings

Team Leader Consideration Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Construction and operation of strategy together with VP Ensure internal communication Strategies, education and constant communication of members with cooperations Sales and IR training for members and OGX Creation of weekly planning with the team and tracking of this Ensure upgrade of CENTRAL ICX Conversion analysis and weekly improvement strategies Ensure the implementation of the selection flow and its timeline

Skills Hand Hand

Customer Experience International Relations Shape what we do around what the world needs Product Knowledge Hand Quality Standards and Process Sales strategy definition and execution Managing a Sales team

iGE

AIESEC in CIV

Pre Requirements Membership Experience Effective Communication Team management Prior Consideration Experience Detailed / Organized Profile Fast Responding English Tracker Knowledge of IR

MOS

KPI

#APDs #APDs with cooperations % Team Standards Applied

# Team Meetings # O2's made APL Conversion> APD Process time # Approaches

Team Leader Value Delivery

iGE

AIESEC in CIV

Pre Requirements

Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture - Construction and operation of strategies together with VP - Ensure internal communication - Weekly planning with the team and tracking of this - Structuring and implementation of standards delivery flow - Relationship with EPs Approved - Ensure the delivery and officialization of OGX Host and tracking standards for the delivery of Home Standards - Lead Meetings - Extra delivery activities - Delivery of audit documents - Gain the recruitment and monitoring of the Host experience - Guarantee corner with Partners' Manager throughout the process

Skills Hand Hand Customer Experience Product Management Customer’s Learning and Training Hand Quality Standards and Process Supply & Demand Risk & Reputation Management

Membership Experience Ability to delegate tasks Tracking skill Feedback Knowledge Effective Communication - Previous experience of delivery - Detailed Profile / Organized - Fast Responding - English

MOS #NPS -% Host Plan achievement -% of quality audit delivered #CO #RE % Team Standards Applied

KPI # Team Meetings # O2's made % application of standards % Standards Delivery % Response Rate

Team Leader Global Home

iGV iGE

AIESEC in CIV

Pre Requirement

Job Description Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Daily / weekly approach to host CRM (according to timeline) Attracting hosts at the local level Direct Standards: 15 and 16 Directly responsible for local host referral campaigns Semiannual / monthly / weekly scheduling of host APDs Follow Up of Hosts before (monthly) and during peak (weekly) Induction of Prepaid Hosts (Coffee with host) Closing host contracts Host Closing Meetings

Skills Hand Customer Experience Risk and Reputation Management Sales strategy definition and execution Quality Standards and Process Pitching Negotiation

Membership Experience Effective Communication Previous delivery experience Detailed / Organized Profile Communicative / Relatable Accounting knowledge is a differential

MOS

KPI

% Team Standards Applied % achievement of host planning NPS host # of re-host % of EPs with only 1 host during XP % Standards Delivery

# Team Meetings # O2's made # host subscriptions #abordargens % subscribed> hosts

Global Home Manager

iGV iGE

AIESEC in CIV

Pre Requirement

Job Description Attending the TLB meeting Comply with Membership Criteria Promote LC's values and culture Daily / weekly approach to host CRM (according to timeline) Attracting hosts at the local level Direct Standards: 15 and 16 Directly responsible for local host referral campaigns Semiannual / monthly / weekly host closure planning Follow Up of Hosts before Peak (monthly) Induction of Hosts Precise Closing host contracts

Skills Hand Customer Experience Risk and Reputation Management Quality Standards and Process Sales strategy definition and execution Pitching Negotiation

Membership Experience Effective Communication Previous delivery experience Detailed / Organized Profile Communicative / Relatable Accounting knowledge is a differential

MOS % achievement of host planning NPS host # of re-host % of EPs with only 1 host during XP % Standards Delivery

KPI #leads Host # Host Hints % Subscribers >> Hosts

Attraction Member

iGE

AIESEC in CIV

Pre Requirements

Job Description Conduct prospecting and business processes Schedule meetings with companies to conduct sales Conduct the process of re-opens in companies Closing of contract with companies Collect documents for contract audit Update CRM and other control platforms Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Effective Communication Professional attitude Hand Organization Resilience Sales Information management

Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events At least 7 business hours available in the week (preferably)

MOS

KPI

#OPEN

#Approach # Links # Meetings % of approach - meeting % of meeting - open

Consideration Member

iGE

AIESEC in CIV

Pre Requirements

Job Description Approach of Applicants Update ICX Central from time to time Resume Analysis Conduct interviews with the EPs Frequent contact with companies about EPs in flow Frequent OGX Contact Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Effective Communication Organization Hand Resilience Information management Customer Experience focus International relations

Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events

MOS #APDs

KPI # Approaches # Interviews % - applied-conversion conversion accepted % accepted-approved conversion rate

Value Delivery Member Job Description Maintain contact and relationship with the approved EPs Collect quality documents (tickets, signature document, health insurance, visa) Organize logistics and deliver delivery activities: pick up, online and virtual IPS, first day, Lead Meeting, Closing Meeting Alignment and pre-delivery business visits Perform process of attraction, approach, and host closures to the peak Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand CEffective Communication Organization Resilience Hand Information management Customer Experience focus International relations

iGE

AIESEC in CIV

Pre Requirements IBasic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events

MOS #CO

KPI # Standards delivered % APD - RE % FIN - CO % Response Rate # NPS

oGE

oGE

AIESEC in CIV

VD Manager

VP TL Consideration

Team member Team member Team member

Goal: 40+

Goal: 10-20

VP

Goal: 21-40

VP TL Consideration

TL Consideration

TL VD

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

TL Consideration

TL Consideration

TL VD

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

JOB DESCRIPTIONS

LCVP CX oGE Job Description Consumer support at all stages of the process Creation and implementation of sales strategies in partnership with B2C Creation and maintenance of cooperation Guarantee through co-delivery the delivery of the 16 Standards Ensure alignment of attraction strategies with S & D strategies Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Audit

Skills Hand Cross-cultural understanding Supply and Demand International Relations Risk and Reputation Management Hand Product Management Customer Experience Customer's Learning and Training Quality Standards and Process Sales

oGE

AIESEC in CIV

Pre Requirements 30 hours a week, availability on weekends Availability for local, national and international conferences Business Hours Preferred: team management, knowledge in oGE, OGX customer flow, sale skills MOS Monthly GOI Note # of Approvals # of Achievements # of Completeds % Membership Withholding # Lead Pipeline

KPI # of Applicants # Standards Delivered % Conversions % Team Standards

Team Leader Consideration

AIESEC in CIV

Pre Requirement

Job Description Comply with Membership Criteria Promote LC's values and culture Operate LC and area strategies Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Productivity reports and performance reviews Ensure 100% of the leads covered in less than 24 hours Ensure upgrading of the national CRM (Podium) and EXPA Manage Supply & Demand according to local and national IR strategies Achieve planned conversion rates ICX monitoring during the system approval process Contract audit Transition from EP to VD

Skills Hand

Sales techniques Metrics Analysis Customer Experience International Relations Team Management Time Management Shape What We Do Around What The World Needs Quality Standards and Process Product knowledge Sales strategy definition and execution Pitching

Hand

oGE Membership Experience Team management Prior Consideration Experience Organized Profile Fast Responding English Tracker Knowledge of IR

MOS

KPI

% Team Standards Applied #APD NPS % Audit

% leads approached within 24 hours # Consulting # Applicants # Accepted Process Time % correct contracts # Team Meetings # O2O's made

Team Leader Value Delivery

AIESEC in CIV

Pre Requirements

Job Description Comply with Membership Criteria Promote LC's values and culture Operate LC and area strategies Apply all Team Standards in the team Attending the TLB meeting Participate in transition periods Perform productivity and performance analysis reports Ensure 100% of EPs approach after 24-hour APD Ensure upgrade of national CRM Ensure support for EP in preparation and during Realize Ensure delivery of all exchange standards Ensure follow-up of ICX during exchange delivery Alignment over NPS fill and Standards survey Quality audit

Skills Hand Metrics analysis Customer experience International relations Team management Time management Quality standards and process Product knowledge Risk and reputation management Customer's learning and training Negotiation

Hand

oGE Membership Experience Effective Communication Team management Detailed / Organized Profile Fast responding English Tracker Knowledge about IR Knowledge about standards Knowledge about customer experience

MOS #RE #CO NPS % Quality audit % Team Standards Applied

KPI #RE #CO NPS % Quality audit % Team Standards Applied

Value Delivery Manager

oGE

AIESEC in CIV

Pre Requirements Job Description Attending the TLB meeting Participate in transition periods Comply with Membership Criteria Promote LC's values and culture Nutrition of the EP until the date of RE Alignment with ICX for standard delivery Podium upgrade and working tools Follow-up of the RE with tracking of standards Alignments on survey fill and NPS Ensure 100% OGX standards delivered

Skills Hand Customer Experience Product Management Customer's Learning and Training Hand Quality Standards and Process Supply and Demand Risk and Reputation Management

20h per week (minimum of XXh in business hours) Data driven Membership Experience Effective Communication Team management Previous delivery experience Detailed / Organized Profile

MOS

KPI

#RE #CO NPS

%RR #OPS %Standards Delivery

Consideration Member Job Description -

-

Compliance with membership criteria in accordance with local compedium Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets) Lead approach in OGX Central in up to 24 hours Sale of cooperations according to local and national IR strategies Consult with the EPs Assist in the application process Maintain contact with ICX to accelerate the oil process and approved Accompany EP to ensure the approved process Collect documents to perform the contract and payment Make the transition from the EP to the VD team

Skills Hand -

Hand-

Sales techniques Customer Experience Time Management Shape What We Do Around What The World Needs Product knowledge Pitching

oGE

AIESEC in CIV

Pre Requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MoS

KPI

#APDs NPS % Audit % Team Standards Applied

% leads approached within 24 hours # Consulting # Applicants # Accepted % conversion rates between sale steps Process Time % correct contracts

Value Delivery Member Job Description -

-

Compliance with membership criteria in accordance with local compedium Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets) Contact the EP within 24 hours after approval Conduct preparation and delivery of all pre-Realize standards Nurturing the content EP from content to the end of the experiment Accompany the EP during the Ensure the delivery of standards by ICX Collect the documents for the quality audit Perform the debriefing and ensure the response of the MoS Survey and the NPS survey

Skills Hand -

Hand -

-

Metrics analysis Customer experience and customer success Time management Quality standards and process Product knowledge Risk and reputation management Customer's learning and training Pitching Negotiation

oGE

AIESEC in CIV

Pre Requirements Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events.

MOS

KPI

#RE #CO NPS % Quality Auditory

% EPs covered within 24 hours % APD conversion - RE % Standards delivery % Response Rate % Conversion Fin - CO NPS

B2C

B2C

AIESEC in CIV

VP Relationships Manager

Content Creator

Customer Success Analyst

JOB DESCRIPTIONS

LCVP Business to Customer Job Description Establishment and maintenance of partnerships with universities NPS Strategy Management Interaction with partners Physical / virtual attraction depending on the focus channels of LC Outbound marketing planning and execution External relevance in events Apply Team Standards and Ensure Area Routine Ensure the management of information and processes in the areas of OGX Strategic planning of the area

Skills Hand Brand Integrated marketing communications Product management Digital integration

Monitoring and Measuring Effectiveness Partnership Marketing Risk and reputation management Project Management

B2C

AIESEC in CIV

Pre Requirements 30 hours a week, availability on weekends Availability for local, national and international conferences Availability to organize events Preferred: time management know-how in OGX, marketing knowledge

MOS

KPI

Monthly GOI Note # of Leads NPS # APDs with partnerships % Membership Withholding # Lead Pipeline

# Partnerships # Events organized # Outbound Leads % Team Standards

Relationships Manager

B2C

AIESEC in CIV

Pre Requirements Job Description Map university contacts for partnerships; Operate the strategic planning of the partnerships; Do partnership accounting (routine); Responsible for the production of content for partnerships; Schedule with partners (routine accounting, events, etc); Analyze the results;

Skills Hand Partnership Marketing Risk and reputation management Product management Negotiation Pitching

20h per week (minimum of XXh in business hours) Data analysis, Organization Communication skills Know how to handle multiple stakeholders simultaneously Self-management skills, Understanding OGX Availability to attend meetings with partners

MOS

KPI

#LEADs of partnerships #APD of partnerships $ Incomes of partnerships

#Partnerships #Eventos participated and / or delivered

Content Creator

B2C

AIESEC in CIV

Pre Requirements Job Description Responsible for creating physical and digital content showcase and launch Produce press releases Newsletters and posts on digital and physical media Create Showcase Portfolio for Entity Get in touch with websites, blogs and other media

Skills Hand Brand Product management Monitoring and Measuring Effectiveness Digital integration Integrated marketing communications

20h per week (minimum of XXh in business hours) Data analysis, Organization Writing skills and interest Skills and interest in visual design Able to tell immersive stories Understanding OGX

MOS

KPI

# APDs coming from attraction with content

# Content production #Showcase collected

Customer Success Analyst

B2C

AIESEC in CIV

Pre Requirements Job Description Collection of quantitative and qualified customer data Produce reports on customer understanding Experience design for LC, events and campaigns Test, measure, and track customer experience enhancement strategies Statistically define a qualified lead for each operation

Skills Hand Hand Understanding the customers need Product management Monitoring and Measuring Effectiveness Understanding the customers need

20h per week (minimum of XXh in business hours) Data analysis, Organization Customer Oriented, Communicative Growth Hacking Understanding of the Scientific Method (research, statistics)

MOS

KPI

% Of qualified leads % Conversion of qualified leads

#Customers interviewed # Customer opinion reports

B2B

B2B

AIESEC in CIV VP

Attraction Structure personalize according to products running in iCX

Accounting Structure personalize according to products running in iCX

TL GV

TL Attraction GE

TL Attraction GT

TL Accounting iGT

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

Team member

IF YOU RUN IGE PILOT IF YOU RUN ONLY iGT WITH B2B you should run this You can have 1 structure for attraction It is not recommended to TL/Manager per project for Attraction have Accounting structure yet

Man Accounting TL Accountin iGE

Positioning Structure personalize according to products running in iCX Marketing & Positioning Manager

OR Government Relations

GT/GE FOCUS GV FOCUS

! Only if you run high volume in one of the 3 operations. !

JOB DESCRIPTIONS

LCVP Business to Business

B2B

AIESEC in CIV

Pre Requirements

Job Description Prospecting and qualification of leads. Attraction and sales to partners: approach, meetings and followups. Partner Relationship Management Attending networking events Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Strategic planning of the area Audit

Competências Skills Hand Sales strategy definition and execution Product knowledge Prospecting Understanding the customers need Pitching; Negotiation Objection handling Closing Managing a sales team Partner Management

30 hours a week, availability on weekends Availability for local, national and international conferences Availability to attend networking events 4 free periods per week during business hours Preferred: team management know-how in ICX, market knowledge, sales skill MOS Monthly GOI Note # Opens and # Re-Opens # Partner NPS % Membership Withholding # Lead Pipeline # Partner Standards

KPI # Qualified Leads #Apprach #Meetings #Proposals % Conversions % Team Standards

Marketing & Positioning Manager

B2B

AIESEC in CIV

Pre Requirements Job Description Ensure Qualified Sales Prospects Dealing with digital lead capture strategies (such as email marketing and dissemination of the National Business Blog) Prospection and participation in events for lead attraction and brand positioning Partnerships and contact with umbrella organizations to prospect LEADs

Update CRM and other control platforms Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Hand Product knowledge Prospecting Understanding the customers need Pitching; Negotiation Objection handling Closing Team Management

20h per week (minimum of XXh in business hours) Data analysis, Organization Basic knowledge of inbound marketing Understanding ICX Organized and analytical profile Effective Communication Negotiation Skills

MOS

KPI

% Qualified Prospects # LEADs coming from strategies (digital, email events)

# Events participated and / or delivered # Digital mkt actions # New partnerships with key organizations

Government Manager

B2B

AIESEC in CIV

Pre Requirements Job Description Ensure relationship and fulfillment of responsibilities in partnership with government Dealing with digital outreach strategies with strategic partnerships Prospecting and participation in public notices and government events Partnerships and contact with governmental organizations

Update CRM and other control platforms Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Hand Product knowledge Prospecting Understanding the customers need Pitching; Negotiation Objection handling Closing

20h per week (minimum of XXh in business hours) Data analysis and organization Understanding ICX Basic understanding of local government functioning Organized profile Effective Communication Negotiation Skills

MOS

KPI

# Approved Bids # LEADs coming from strategies (digital, email events) # Partnerships closed

# Application to Editals # Meetings Marked # Prospective and contacts government organs

TL Attraction GE Job Description Conduct market study, prospecting and business approach processes Schedule meetings with companies to conduct sales Closing of contract with companies Collect documents for contract audit Update CRM and other control platforms Track metrics and perform analysis

Competências Skills Hand Hand

B2B

AIESEC in CIV

Pre Requirements Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Attending networking events Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Tactical area planning Audit

Product knowledge Prospecting Understanding the customers need Pitching; Negotiation Objection handling Closing Team Management

20h per week (minimum of XXh in business hours) Data analysis, Organization Basic knowledge of sales Basic knowledge in team management Organized and analytical profile Effective Communication Negotiation Skills MOS Opens % Conversions % Membership Withholding # Lead Pipeline

KPI # Qualified Leads #Apprach #Meetings #Proposals % Conversions % Team Standards

Attraction GE Member

B2B

AIESEC in CIV

Pre Requirement Job Description Conduct prospecting and business processes Schedule meetings with companies to conduct sales Closing of contract with companies Collect documents for contract audit Update CRM and other control platforms Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Competências Skills Hand Hand Product knowledge Prospecting Understanding the customers need Pitching; Negotiation Objection handling Closing

Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events At least 7 business hours available in the week (preferably)

MOS

KPI

# OPEN

#Approaches # Links # Meetings % of approaches - meetings % of meetings - opens

TL Attraction GT Job Description Conduct market study, prospecting and business approach processes Schedule meetings with companies to conduct sales Closing of contract with companies Collect documents for contract audit Update CRM and other control platforms Track metrics and perform analysis Participate in team meetings

Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Attending networking events Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Tactical area planning Audit

Competências Skills Hand Hand Product knowledge Prospecting Understanding the customers need Pitching; Negotiation Objection handling Closing Team Management

B2B

AIESEC in CIV

Pre Requirements 20h per week (minimum of XXh in business hours) Data analysis, Organization Basic knowledge of sales Understanding ICX Organized and analytical profile Effective Communication Negotiation Skills MOS Opens % Conversions % Membership Withholding # Leadership Pipeline

KPI # Qualified Leads #Apprach #Meetings #Proposals % Conversions % Team Standards

Attraction GT Member Job Description Conduct prospecting and business processes Schedule meetings with companies to conduct sales Closing of contract with companies Collect documents for contract audit Update CRM and other control platforms Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Competências Skills Hand Product knowledge Prospecting Understanding the customers need Pitching; Negotiation Objection handling Closing

B2B

AIESEC in CIV

Pre Requirement Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events At least 7 business hours available in the week (preferably)

MOS

KPI

#OPEN

#Approaches # Links # Meetings % of approaches - meetings % of meetings - opens

TL Attraction GT Accounting Job Description Flow Structuring for Partners Ensure internal communication with the GT team and follow up the consideration and delivery processes related to the company Ensure Partner-related Exchange Standards Ensure delivery of Partner Standards Hold upsell and re-sell meetings Track project implementation

Skills

B2B

AIESEC in CIV

Pre Requirement Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Attending networking events Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Tactical area planning Audit

Hand Hand Product knowledge Understanding the customers need Partner Management Pitching; Negotiation Objection handling Closing Team Management

20h per week (minimum of XXh in business hours) Data analysis, Organization Basic knowledge of sales Understanding ICX Organized and analytical profile Effective Communication Negotiation Skills MOS # Re-Opens # Account Expansions # Project fulfilled # Indications of companies % Membership Withholding # Lead Pipeline

KPI # Follow Ups # Meetings marked # Made Meetings # Milestones of the project % Team Standards

GT Accounting Member Job Description Ensure internal communication with the GT team and follow up the consideration and delivery processes related to the company Ensure Partner-related Exchange Standards Ensure delivery of Partner Standards Hold upsell and re-sell meetings Track project implementation

B2B

AIESEC in CIV

Pre Requirements Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Attending networking events

20h per week (minimum of XXh in business hours) Data analysis, Organization Basic knowledge of sales Understanding ICX Organized and analytical profile Effective Communication Negotiation Skills MOS

Skills Hand Hand Product knowledge Partner Management Understanding the customers need Pitching; Negotiation Objection handling Closing Team Management

# Re-Opens # Account Expansions # Project fulfilled # Indications of companies

KPI # Follow Ups # Meetings marked # Made Meetings # Milestones of the project

GE Accounting Manager Job Description Ensure internal communication with the GT team and follow-up of the consideration and delivery processes related to the company Ensuring Partner-related Exchange Standards Ensure delivery of Partner Standards Hold upsell and re-sell meetings Track project implementation

B2B

AIESEC in CIV

Pre Requirements Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Attending networking events

20h per week (minimum of XXh in business hours) Data analysis and organization Basic knowledge of sales Understanding ICX Organized and analytical profile Effective Communication Negotiation Skills MOS

Skills Hand Hand Product knowledge Partner Management Understanding the customers need Pitching; Negotiation Objection handling Closing Team Management

# Re-Opens # Account Expansions # Project fulfilled # Indications of companies

KPI # Follow Ups # Meetings marked # Meetings Done # Milestones of the project

TL GV

B2B

AIESEC in CIV

Pre Requirements Job Description Conduct an NGO approach Marking and holding meetings with NGOs Perform the process of re-opens Closing contract with NGOs Collect documents for contract audit Update CRM and other control platforms Contact with NGOs during the semester Align with NGOs and PEs on arrival, JD and benefits Compliance with membership criteria in accordance with local bylaws Participate in team meetings

Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets) Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Tactical area planning Audit

Competências Skills Hand Hand Product knowledge Prospecting Understanding the customers need Objection handling Partner Management Team Management Crisis Management

20h per week (minimum of XXh in business hours) Data analysis, Organization Basic knowledge of sales Understanding ICX Organized and analytical profile Effective Communication Negotiation Skills MOS #Standards Delivered Opens #Re Opens # Partner NPS % Conversions % Membership Withholding # Lead Pipeline

KPI #Apprach #Meetings #Follow Ups # Partner Standards % Team Standards

GV Member

B2B

AIESEC in CIV

Pre Requirements

Job Description Conduct an NGO approach Marking and holding meetings with NGOs Perform the process of re-opens Closing contract with NGOs Collect documents for contract audit Update CRM and other control platforms Contact with NGOs during the semester Align with NGOs and PEs on arrival, JD and benefits Compliance with membership criteria in accordance with local bylaws Participate in team meetings Participate in LC events (working day, AIESEC Day, assemblies, General Meetings and Local Conferences) Report to your direct leader regarding ongoing jobs Keep updated tracking tools (podium, slack, spreadsheets)

Skills Hand Hand Product knowledge Understanding the customers need Objection handling Negotiation Relationship Management Crisis Management

Basic English(preferably) Have 15 to 20 hours a week Have availability for the participation of all mandatory events At least 7 business hours available in the week (preferably)

MOS

KPI

# OPEN # RE-OPEN #Stands delivered

#Approaches # Links # Meetings % of approaches - meetings % of meetings - opens

F&L

JOB DESCRIPTIONS

LCVP Finance & Legal

F&L

AIESEC in CIV

Job Description Financial and legal office management Planning and alignment of the financial target with the operational goal Constant financial and legal audit Tracking of contract audit Governance of Apply Team Standards and Ensure Area Routine Ensure information management and accountability in the area Strategic planning of the area Filling Monthly Surveys ROI Tracking Synergy Meeting

Competências Skills Hand Decision Making Project management Fundamental Accounting Systems & Regulations Reserach & Analytics Wizard Budget Risk management Adaptability to new technologies

Pre Requirements 30 hours a week, availability on weekends Availability for local, national and international conferences Preferred: time management F & L know-how, analytical vision, legal knowledge

MOS # Monthly GHI note % cash growth % Finance Standards % Membership Withholding # Lead Pipeline # Sustainability

KPI # Budget Reviews # months with a fine of 0 % of financial target attainment % Team Standards # Months of Financial Reserve

Controller Job Description Control and Analysis of cash flow (accounting audit) Control of operating results (financial target x operational goal) Compliance with financial policy Financial Information Management (podium, spreadsheets and others) Control Payments and Refunds Monitoring of financial inflows and outflows in the area Reports of the financial result of the area Elaboration of the budget for specific projects Corner Operations Auditing on going accounts LC

Skills Hand Hand Fundamental Accounting Budget Risk management Adaptability to new technologies

F&L

AIESEC in CIV

Pre Requirements 20h per week (minimum of XXh in business hours) Data driven analysis Organization, Patience Attention to detail Understanding Operations Knowledge about finance (differential)

MOS

KPI

% Financial target % Audit of accounts # No Fine % Delinquency in Operations % ROI of operations

# Charges within ddl # Updated platforms # Reports Delivered # Touchpoints with areas

Account Manager Job Description Budget and cash flow control (accounting audit) Ensure compliance with financial policy Elaboration of the budget for specific projects Audit on-going LC accounts LC Financial Education Communication with TNA F & L OC End of conference Communication with the Fiscal Council Financial reporting on LC investments Maintenance LC (materials, payments, collections and reimbursements) Information management

Competências Skills Hand Hand Research & Analytics Wizard General knowledge of operations Analysis and return of operational investments.

F&L

AIESEC in CIV

Pre Requirements 20h per week (minimum of XXh in business hours) Data driven analysis Organization Patience Attention to detail Knowledge about finance (differential)

MOS

KPI

% Financial Target % Audit of accounts # No Fine % ROI of LC projects % Payments and Refunds

# Reports Delivered # Updated platforms # Education Touchpoints with LC # Collections made in ddl

TM

THE NEED OF MANAGERS DEPENDS ON THE LC’S HR

TM AIESEC in CIV

No Managers

JOB DESCRIPTIONS

LCVP Talent Management

AIESEC in CIV

Pre Requirements

Job Description Apply Team Standards and ensure area routine (if you have a manager) Office Governance Realization of Psel, Reintegration and LV Election of TLB Ensure information management and accountability in the area Strategic planning of the area Audit Corners with other VPs Team Members Tracking and LC Membership Criteria

Competências Hand Hand Recruitment; Induction; Performance management; Team Leadership Management;

TM

Membership Engagement; Learning and development; People's analytics; Design; Organizational; Project Management.

30 hours a week, availability on weekends Availability for local, national and international conferences Preferred: time management PM know-how, analytical vision

MOS GHI Monthly Note # IXP % of Team Standards Implemented % Retention % RH Full # Lead Pipeline

KPI # NPS % TLB Full % of NEC performed # conference delegates % Team Standards

HR Manager Job Description Tracking and Reporting of Membership Criteria Updating Inputs and Outputs Terms Audit Updating and partial Incentive Systems Engagement for local applications and national conferences Tracking and mapping IXP campaigns Attraction and Head Hunting Process Logistics Onboarding Tracking of New Members Issuance of Certificates Local Volunteer and RIS delivery support

Skills Hand Recruitment Induction Membership Engagement Data Analysis and decision making based on them Organization

TM

AIESEC in CIV

Pre Requirements 20 hours per week Basic use of Google Sheets Organization, Attention to detail Recruitment, Selection and Induction (differential) Understanding Good interaction with the membership

MOS

KPI

% PM Audit % NEC, LEC % Membership Criteria % Retention # GHI

# Reports Delivered % Tools updated # Touchpoints with LC on Education

DEVELOP Manager Job Description Support and tracking of functional induction Follow-up and support for LEC implementation Response Engagement in the National Membership Survey Team Standards Report at TLB Meeting Monitor and ensure that the LC has 100% set PDP Compile members' PDPs and set action plans to ensure compliance with them NEC engagement to guarantee 100% certificates Tracking and Reporting of Local Team Standards

Skills Hand Data Management Understanding the KPIs and MoS of each area Membership Engagement Effective Communication

TM

AIESEC in CIV

Pre Requirement 20 hours per week) Data driven analysis Organization, Attention to detail Understanding Operations Creativity

MOS

KPI

% Productivity % Team Standards Applied % Operational Attainment % Membership Criteria # GHI

# Reports Delivered % Tools updated # Induction Touchpoints with Operational Areas

Performance Manager

TM

AIESEC in CIV

Pre Requirements Job Description Updating and partial Incentive Systems Monitor and ensure that the LC has 100% set PDP Compile members' PDPs and set action plans to ensure compliance with them Build and run Calibration Meetings with Team Leaders after the PDP Setting

Skills Hand Data Management Understanding the KPIs and MoS of each area Membership Engagement Effective Communication

20 hours per week Data driven analysis Organization, Attention to detail Understanding Operations Creativity

MOS

KPI

% Productivity % Team Standards Applied % Operational Attainment % Membership Criteria # GHI

# Reports Delivered % Tools updated # Induction Touchpoints with Operational Areas

Education Manager

TM

AIESEC in CIV

Pre Requirements Job Description Support in functional induction Follow-up and support for LEC implementation Response Engagement in the National Membership Survey Team Standards Report at TLB Meeting NEC engagement to guarantee 100% certificates Tracking and Reporting of Local Team Standards

Skills Hand Data Management Understanding the KPIs and MoS of each area Membership Engagement Effective Communication

20 hours per week Data driven analysis Organization, Attention to detail Understanding Operations Creativity

MOS

KPI

% Productivity % Team Standards Applied % Operational Attainment % Membership Criteria # GHI

# Reports Delivered % Tools updated # Induction Touchpoints with Operational Areas

3. Synergies Knowing the JD of your position is essential for you to know exactly what your role is within LC. But to deliver what you need, you're sure to need other areas. That's why it is VERY important to know what the main synergies in your area are, what deliverables they have together, and what each one's role is within those deliverables!

And that's what you see in this section! Enjoy!

AIESEC in CIV

TM

3. Synergies WHAT DO THEY DELIVER TOGETHER Local Volunteer

Recruitment and Education

People Management

Synergies KPIs -% RH Full of iGV -% Retention of iGV in the semester -% iGV members passing NEC -% of Team Standards applied in iGV -% iGV members applying for leadership positions -% Local Volunteers reintegrated after the experiment

TM

iGV TM‘s Role

AIESEC in CIV IGV’s Role

Recruitment and selection; Induction; Allocation with iGV; Follow up of experience; Closing; Reintegration

Delivery of standards; Weekly follow up; Feedbacks: NGOs and EPs; Collect follow up documents; Integration activities.

Co construct the area persona, final responsible for selection, organizational induction, NEC, and mapping of gaps for further training

Co construct the persona of the area, assistance in selection, functional induction, engagement for NEC, implementation of training on going

Education of the VP and TLs on Team Standards, NMS engagement and reporting, on going support on management

Application of Team Standards, presence in the TLB Meetings and application of action plans set in them

What do both need to know - Team Standards: have read the Blue Code and with knowledge about their application - How to check membership data in bit.ly/PMDashboards - Area operational timeline - Membership education schedule adapted to the timeline of the operation

3. Synergies

F&L

iGV

AIESEC in CIV

WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

F&L ROLE

Product Sustainability

VPF to be clear the direct and indirect costs, reporting these amounts to the VPCX iGV, together to plot the sale price, as well as ensuring the collection of the TN FEE before the RE.

Align all approvals and pricing with iGV, collect TN Fee from EPs prior to arrival and deliver standards;

VPF to pre-plan these investments, efficiently apply and report ROI

Plan monthly investments with larger corporations and ensure the implementation and tracking of this with OGX and the team.

VPF plan a financial reserve to ensure a peak of achievement, so that any problem in the delivery does not adversely affect the entity's cashier.

Plan the number of RE properly at the beginning of the semester and ensure the proper collection of the TN Fees to guarantee the financial input.

Financial investments

High Volume Financial Reserves

KPIs Synergies da Sinergia KPIs - Cost per Exchange - # Fee Payments / # Approvals - # RE + Hosts planned at each peak

IGV ROLE

O What que ambos do bothprecisam need to know saber - Direct and indirect costs of each project - Calculation of ROI for each cooperation / strategy - Cost Planning for Peak - Positive, realistic and negative predictions of peak costs.

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

-

B2B ROLE

AIESEC in CIV IGV ROLE Plan number of OPENs and projects and guarantee corner routine with B2B

NGOs tracking

Ensure follow-up routine with ong and tracking of Standards related to Enablers and routine with iGV

Routine with B2B to ensure NGO followup and delivery of Standards

Partnerships for vacancies

Map second and first sector partnerships for OPENS and act to materialize them together with iGV

Understand which partnerships could benefit from iGV and help in negotiations

KPIs Synergies da Sinergia KPIs -

iGV

Perform number of OPENs and projects planned and guarantee corner routine with iGV

Opens on NGOs

-

B2B

Joint operational planning #OPENs in NGOs # NGO Re-Opens % Partner Standards delivered # Partnerships closed

O What que ambos do bothprecisam need to know saber - B2B needs to be very clear about iGV's projects and timeline and its importance to the results of the area - Planning should be structured and met, requests outside of timeline should not be frequent - B2B is not iGV Back Office, any orders not related to OPENs and ENABLERS should not be passed on to B2B

3. Synergies

TM

oGV

WHAT DO O que THEY entregam DELIVER junto TOGETHER

TM ROLE

IXP Campaign

Pre-membership mapping, construction of campaign timeline and organization and engagement actions

Recruitment and Education

Co construct the area persona, final responsible for selection, organizational induction, NEC, and mapping of gaps for further training

People management

KPIs Synergies da Sinergia KPIs -% RH Full of oGV -% oGV retention in the semester -% oGV members passing in the NEC -% Team Standards applied in oGV -% oGV Members applying for leadership positions -% Goal of the IXP Campaign beat

AIESEC in CIV oGV ROLE

VP and TLs education about Team Standards, NMS engagement and reporting, on going support on management

Previous selection of the corporations focus the campaign, select team people who will approach and process the members Co construct the persona of the area, assistance in selection, functional induction, engagement for NEC, implementation of training on going Application of Team Standards, presence in the TLB Meetings and application of action plans set in them

O What que ambos do bothprecisam need to know saber - Team Standards: have read the Blue Code and with knowledge about their application - Area operational timeline - How to check membership data in bit.ly/PMDashboards - Membership education schedule adapted to the timeline of the operation - IXP campaign history, campaign goal and stakeholders within LC

3. Synergies

F&L

oGV

WHAT DO O que THEY entregaram DELIVERjunto TOGETHER

F&L ROLE

Product Sustainability

VPF to be clear direct and indirect costs, reporting these values to the VP CX oGV, together to plot the sale price, as well as guarantee the total receipt of FEE to the RE of the EP.

Tracking Budget and ROI

Financial Policies

KPIs Synergies da sinergia KPIs - Price of each Exchange -% Area Financial Planning - # Deferred EPs

VPF to pre-plan these investments, efficiently apply and report ROI

VPF prepare a document with the financial policies of the area, including prices, forms and conditions of payment, as well as conditions of reimbursement in case of breach.

AIESEC in CIV oGV ROLE Maintain a tracking of costs and revenues of the area to ensure the creation and implementation of strategies that maintain a level 2 financial sustainability. Investment monitoring.

planning

and

ROI

Educate the area and ensure compliance with financial policies by the area in the routine of the area.

O What que ambos do bothprecisam need to know saber - Direct and indirect costs - Calculate the ROI - Payment and Refund Policy

strategy

3. Synergies

B2C

oGV

AIESEC in CIV

WHAT DO O que THEY entregam DELIVER junto TOGETHER

B2C ROLE

oGV ROLE

Leads

Participate in the construction of the persona, plan and execute campaigns and seek and use different channels for attraction

Conversion

Track metrics and participate in hypothesis development and track tests to try to improve conversion

Construction of persona, indicate which types of vacancies should be used for attraction and countries, product information, suppliers and timeline Know the difficulties and bottlenecks of sale and delivery at each stage of the process and develop strategies to leverage conversions.

Customer Experience

Track metrics and coordinate customer interviews and surveys to formulate ways to improve service

KPIs Synergies da Sinergia KPIs - #Leads -% Conversion rates for each step of the process - #NPS -% Standards delivered -% leads approached within 24 hours

Time of approach, EP Management, delivery of standards, consumer satisfaction strategies.

O What que ambos do bothprecisam need to know saber - Understand Customer flow and GV processes - S & D and IR strategies - Product timeline: peaks, processes, process time - Minimum conversion rates and references in the network - External knowledge on Sales and Customer Success

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

TM

iGT TM ROLE

AIESEC in CIV iGT ROLE

Early PSEL

Define timeline and profile together with PM, assist in recruitment, functional education in the anticipated timeline

Organize recruitment in the suggested timeline and profile for sales, on boarding and organizational induction of members

Recruitment and Education

Co construct the area persona, final responsible for selection, organizational induction, NEC, and mapping of gaps for further training

Co construct the persona of the area, assistance in selection, functional induction, engagement for NEC, implementation of training on going

People management

KPIs Synergies da Sinergia KPIs -% RH Full of iGT -% Retention of iGT in the semester -% iGT members passing NEC -% Team Standards applied in iGT -% iGT members applying for leadership positions

VP and TLs education about Team Standards, NMS engagement and reporting, on going support on management

Application of Team Standards, presence in the TLB Meetings and application of action plans set in them

O What que ambos do bothprecisam need to know saber - Team Standards: have read the Blue Code and with knowledge about their application - How to check membership data in bit.ly/PMDashboards - Area operational timeline - Membership education schedule adapted to the timeline of the operation

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER Sustainability

Legality

EPs and Companies Payments

KPIs Synergies da Sinergia KPIs - Price of each exchange - % Quality audit

F&L

iGT

F&L ROLE VPF to be clear direct and indirect costs, reporting these values to the VPCX iGT, together to plot the sales price VPF needs to know all the legalization documents of these EPs and to do tracking along with VP CX iGT and TNA. VPF to have a tracking platform with the VP CX iGT to ensure the correct payment of the EPs and receipts of the Companies.

AIESEC in CIV iGT ROLE Clarity of the contribution of its operational goal to achieving the financial goal and coordinating investment timeline with the operational and evaluating ROI Review audit flows, produce and collect required documentation, declare information to TNA in the corner with VPFIN Feed the corner platform for company and EP payments, track the agreed timeline

O What que ambos do bothprecisam need to know saber - Direct and indirect costs - Legalization Documents

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

-

B2C ROLE

AIESEC in CIV iGT ROLE

Opens in Startups and Companies

Perform number of OPENs and planned projects and guarantee corner routine with iGT

Startups and Business Tracking

Ensure follow-up routine with Enablers and tracking of Enablers-related Standards and routine with iGT

Routine with B2B to ensure follow-up of Startups and delivery of Standards, corner du during the selection process

Map second and first sector partnerships for OPENS and act to materialize them together with iGT

Understand which partnerships could benefit iGT and help with negotiations and positioning

KPIs Synergies da Sinergia KPIs -

iGT

Planejar número de OPENs e projetos coordenando com as metas de APD e garantir rotina de corner e report com B2B

Partnerships for vacancies

-

B2B

Joint operational planning #OPENs in Companies # Business Re-Opens % Partner Standards delivered # Partnerships closed

O What que ambos do bothprecisam need to know saber - B2B needs to be very clear about iGV's projects and timeline and its importance to the results of the area - B2B is not iGE Back Office, any orders not related to OPENs and ENABLERS should not be passed on to B2B - A very clear routine is needed for the corner to work fine, especially in the part of Consideration with Enablers

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

Recruitment and Education

People management

KPIs Synergies da Sinergia KPIs -% RH Complete oGT -% Retention of oGT in the semester -% oGT members passing NEC -% Team Standards applied in oGT -% oGT Members applying for leadership positions -% IXP PDD of GT in the semester

TM

oGT TM ROLE

AIESEC in CIV oGT ROLE

Co construct the area persona, final responsible for selection, organizational induction, NEC, and mapping of gaps for further training

VP and TL Education on Team Standards, NMS engagement and reporting, on going support on management

Co construct the persona of the area, assistance in selection, functional induction, engagement for NEC, implementation of training on going

Application of Team Standards, presence in the TLB Meetings and application of action plans set in them

O What que ambos do bothprecisam need to know saber - Team Standards: have read the Blue Code and with knowledge about their application - How to check membership data in bit.ly/PMDashboards - Area operational timeline - Membership education schedule adapted to the timeline of the operation

3. Synergies

F&L

oGT

WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

F&L ROLE

Product Sustainability

VPF to be clear the direct and indirect costs, reporting these values to the VPCX oGT, together to plot the sale price, as well as guaranteeing the total receipt of FEE to the RE of the EP.

Tracking Budget and ROI

Financial Policies

KPIs Synergies da Sinergia KPIs - KPI # 1 Price of each Exchange - KPI # 2% Area Financial Planning reached - KPI # 3 #performing ones

VPF to pre-plan these investments, efficiently apply and report ROI

VPF prepare a document with the financial policies of the area, including prices, forms and conditions of payment, as well as conditions of reimbursement in case of breach.

AIESEC in CIV oGT ROLE Know what the consumer pains are for the construction of the sale price and understand the costs of the operation to make the financial strategies and discounts Planning based on timeline and strategy, with goals. Track the results of the investment in the chosen KPI (apd, lead, etc);

Understand the consumer pain of each byproduct for the construction of payment methods. Sale aligned with repayment terms

O What que ambos do bothprecisam need to know saber - Direct and indirect costs - Calculate the ROI - Payment and Refund Policy

3. Synergies

B2C

oGT

AIESEC in CIV

WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

B2C ROLE

oGT ROLE

Leads

Participate in the construction of the persona, plan and execute campaigns and seek and use different channels for attraction

Construction of persona, indicate what types of vacancies should be used for attraction and countries, information about the byproducts, and the timeline

Track the metrics and participate in the development of hypotheses and track tests to try to improve the conversion

Map of Empathy (understanding the major difficulties, pains, needs of EPs), construction of sales pitch

Track metrics and coordinate customer interviews and surveys to formulate ways to improve service

Approach Time, ep management, Standards Delivery

Conversion

Customer Experience

KPIs Synergies da Sinergia KPIs - #Leads -% Conversion rate of each part of the processes - #NPS -% Standards delivered - Approach in 24h

O What que ambos do bothprecisam need to know saber - Understand Customer flow and specific GT processes - Understand the by-product more completely: countries, types of vacancies, requirements, person. How this influences attraction, sales pitch, etc. - Product timeline: peaks, processes, process time.

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

TM

iGE TM ROLE

AIESEC in CIV iGE ROLE

Early PSEL

Define timeline and profile together with PM, assist in recruitment, functional education in the anticipated timeline

Organize recruitment on suggested timeline and profile for sales, onboarding and organizational induction of members

Recruitment and Education

Co construct the area persona, final responsible for selection, organizational induction, NEC, and mapping of gaps for further training

Co construct the persona of the area, assistance in selection, functional induction, engagement for NEC, implementation of training on going

People management

KPIs Synergies da Sinergia KPIs -% RH Full of iGE -% Retention of iGE in the semester -% GSE members passing in the NEC -% of Team Standards applied to iGE -% GSE members applying for leadership positions

VP and TLs education about Team Standards, NMS engagement and reporting, on going support on management

Application of Team Standards, presence in the TLB Meetings and application of action plans set in them

O What que ambos do bothprecisam need to know saber - Team Standards: have read the Blue Code and with knowledge about their application - How to check membership data in bit.ly/PMDashboards - Area operational timeline - Membership education schedule adapted to the timeline of the operation

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER Product Sustainability

Legality

Financial investments

KPIs Synergies da Sinergia KPIs - Price of each Exchange - %Quality audit

F&L

iGE

AIESEC in CIV

F&L ROLE

iGE ROLE

VPF to be clear the direct and indirect costs, reporting these amounts to the VPCX iGE, together to plot the selling price

Clarity of the contribution of its operational goal to achieving the financial target

VPF needs to know all the legalization documents of these EPs and to do tracking along with VP CX iGE and TNA.

Review audit flows, produce and collect required documentation, declare information to TNA in the corner with VPFIN

VPF to pre-plan these investments, efficiently apply and report ROI

Review operational planning with VPFIN, clarifying input timeline and resources and coordinating the investment timeline with operational

O What que ambos do bothprecisam need to know saber - Price of each Exchange - %Quality audit - Thing # 1 Direct and indirect costs - Thing # 2 Legalization Documents - Thing # 3 Calculate the ROI

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

-

B2B ROLE

Opens in Startups

Startups Tracking

Ensure routine follow-up with Enablers and tracking of Standards related to Enablers and routine with iGV

KPIs Synergies da Sinergia KPIs -

iGE

Perform number of OPENs and projects planned and guarantee corner routine with iGE

Partnerships for vacancies

-

B2B

Joint operational planning #OPENs in Startups # Re-Opens Startups % Partner Standards delivered # Partnerships closed

Mapping second and first sector partnerships to OPENS and acting to bring them into line with iGE

AIESEC in CIV iGV ROLE Plan number of OPENs and projects coordinating with the APD goals and guarantee corner and report routine with B2B Routine with B2B to ensure follow-up of Startups and delivery of Standards, corner du during the selection process

Understand which partnerships could benefit iGE and help with negotiations and positioning

O What que ambos do bothprecisam need to know saber - B2B needs to be very clear about iGV's projects and timeline and its importance to the results of the area - B2B is not iGE Back Office, any orders not related to OPENs and ENABLERS should not be passed on to B2B - A very clear routine is needed for the corner to work fine, especially in the part of Consideration with Enablers

3. Synergies

TM

oGE

WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

TM ROLE

IXP Campaign

Pre-membership mapping, construction of campaign timeline and organization and engagement actions

Recruitment and Education

People management

KPIs Synergies da Sinergia KPIs -% Full HR of oGE -% OGE retention in the semester -% oGE members passing in the NEC -% of Team Standards applied in OGE -% oGE members applying for leadership positions -% Goal of the IXP Campaign beat

AIESEC in CIV oGE ROLE

Co construct the area persona, final responsible for selection, organizational induction, NEC, and mapping of gaps for further training VP and TLs education about Team Standards, NMS engagement and reporting, on going support on management

Previous selection of the corporations focus the campaign, select team people who will approach and process the members Co construct the persona of the area, assistance in selection, functional induction, engagement for NEC, implementation of training on going Application of Team Standards, presence in the TLB Meetings and application of action plans set in them

O What que ambos do bothprecisam need to know saber - Team Standards: have read the Blue Code and with knowledge about their application - How to check membership data in bit.ly/PMDashboards - Area operational timeline - Membership education schedule adapted to the timeline of the operation - IXP campaign history, campaign goal and stakeholders within LC

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER Product Sustainability

Tracking Budget and ROI

Financial Policies

KPIs Synergies da Sinergia KPIs - # Price of each Exchange -% Area Financial Planning - #suppliers

F&L

oGE

AIESEC in CIV

F&L ROLE VPF to be clear direct and indirect costs, reporting these amounts to the VPCX oGE, together to plot the sales price, as well as guaranteeing the total receipt of FEE to the EP RE. VPF to pre-plan these investments, efficiently apply and report ROI

VPF prepare a document with the financial policies of the area, including prices, forms and conditions of payment, as well as conditions of reimbursement in case of breach.

oGE ROLE Maintain a tracking of costs and revenues of the area to ensure the creation and implementation of strategies that maintain a level 2 financial sustainability. Investment monitoring.

planning

and

ROI

Educate the area and ensure compliance with financial policies by the area in the routine of the area.

O What que ambos do bothprecisam need to know saber - Direct and indirect costs - Calculate the ROI - Payment and Refund Policy

strategy

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER Leads

Conversion

Customer Experience

KPIs Synergies da Sinergia KPIs - #Leads -% Conversion rates for each step of the process - #NPS -% Standards delivered -% leads approached within 24 hours

B2C

oGE

B2C ROLE Participate in the construction of the persona, plan and execute campaigns and seek and use different channels for attraction

AIESEC in CIV oGE ROLE

Track the metrics and participate in the development of hypotheses and track tests to try to improve the conversion

Construction of persona, indicate which types of vacancies should be used for attraction and countries, product information, suppliers and timeline Know the difficulties and bottlenecks of sale and delivery at each stage of the process and develop strategies to leverage conversions.

Track metrics and coordinate customer interviews and surveys to formulate ways to improve service

Time to approach, EP Management, delivery of standards, consumer satisfaction strategies.

O What que ambos do bothprecisam need to know saber - Understand Customer flow and GE processes - S & D and IR strategies - Product timeline: peaks, processes, process time - Minimum conversion rates and references in the network - External knowledge on Sales and Customer Success

3. Synergies

TM

B2C

WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

TM ROLE

Membership Attraction

Assemble PSel / LV / PSel timeline of Sales, select the OC responsible for the selection, plan Attraction actions to attract the focus person, tracking the OC team during the process

People management

KPIs Synergies da Sinergia KPIs -% RH Complete B2C -% B2C retention in the semester -% B2C Managers passing at NEC -% Team Standards applied in B2C -% B2C Managers Posing for Leadership Positions -% Achievement of membership attraction goals

AIESEC in CIV B2C ROLE

VP and TLs education about Team Standards, NMS engagement and reporting, on going support on management

Education of the people responsible for the attraction on physical and digital marketing strategies (posts, Facebook Ads ...)

Application of Team Standards, presence in the TLB Meetings and application of action plans set in them

O What que ambos do bothprecisam need to know saber - Team Standards: have read the Blue Code and with knowledge about their application - How to check membership data in bit.ly/PMDashboards - Attraction Operational Timeline - History of main focuses of membership attraction

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

TM

B2B B2C ROLE

AIESEC in CIV TM TOLE

Early PSEL

Define timeline and profile together with PM, assist in recruitment, functional education in the anticipated timeline

Organize recruitment in the suggested timeline and profile for sales, on boarding and organizational induction of members

Team Standards for Sales Timeline

Ensure early delivery of Team Standards within the sales area

Guide, organize, differentiate timeline and track TS for B2B

Assemble together with PM and implement sales incentive system in Q1 and Q3 (if LC does not have one in the timeline)

Orientation on assembly and management of incentive system.

Incentive System Q1 and Q3

KPIs Synergies da Sinergia KPIs -% B2B RH Complete -% Retention of B2B in the semester -% B2B members passing NEC -% Team Standards applied in B2B -% B2B members applying for leadership positions

O What que ambos do bothprecisam need to know saber - Usually in B2B the timelines are usually advanced because the peak is during Q1 and Q3, so it is necessary that the first PM planning is always with B2B and guarantees the same support as the other teams. Team Standards: have read the Blue Code and with knowledge about their application - How to check membership data in bit.ly/PMDashboards

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER Budget for Investments

F&L

B2C

F&L ROLE VPF needs to have monthly planned all the investments to attract leads and other expenses with the area.

AIESEC in CIV B2C ROLE Decide the channels and campaigns in which this budget is going to be invested, besides having a goal of financial return

Tracking Tools

VPF have access to the tracking chart of all the investments released to the area, in order to update the budget with the plan x done.

Update campaign spend and revenue by calculating ROI and CPL

ROI

Be clear when calculating the return of the invested amount and report to the area so that they plan more efficiently the next ones.

Control all the investments of a given campaign and be able to identify which leads came from which investments.

KPIs Synergies da Sinergia KPIs % Investments Tracked

O What que ambos do bothprecisam need to know saber - Financial planning - ROI Calculation

3. Synergies

F&L

B2B

AIESEC in CIV

WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

B2B ROLE

Financial Policy for Partners

Define, together with FIN, pricing models that improve sales

Define B2B financial models together to enable product sustainability

Operating Costs of the Area

Show the costs involved in the area when budgeting

Understand the differentiation between costs and operational investments and plan both

Align dates and payment values and be the bridge of contact with payment partners

Have planning and guarantee payments, invoice issuance, among others.

Payment of Partners

KPIs Synergies da Sinergia KPIs - Definition of financial policy - Area Budget Delivery - # Sending tickets and paying partners on the correct dates

F&L ROLE

O What que ambos do bothprecisam need to know saber - Basic operating costs include: B2B phone line in LC, Transportation Refund, Skype Credits (depending on office accessibility) and Sales Navigator payment - On-time payments and good communication with EPs and Partners are CRUCIAL for the consumer experience - A system of control and planning of payments is minimum of corner

3. Synergies WHAT ODO QUE THEY ENTREGAM DELIVERJUNTO TOGETHER

TM

F&L TM ROLE

AIESEC in CIV F&L ROLE

Align campaign details with F & L and give input on how the financial incentive can draw members' sense of urgency.

Have planned the budget for the IXP campaign - from the value of the FEE to methods of engagement of the members.

Incentive System

Create incentive system, and pass inputs to F & L on prizes that members would be motivated to win.

Map together with the VP TM what motivates and engages the LC in the incentive systems and allocate budget for that.

Membership Training

Based on the timeline of operations, create training training schedule, and raise actions that would involve financial recourse, to be approved by F & L.

Together with VP TM seek people / companies that can facilitate these capacities and have budget planned,

IXP Campaign

KPIs Synergies da Sinergia KPIs -% Target IXP beat -% PSel retention -% Target Incentive System Beat -% Achievement of the Semiannual Financial Target

O What que ambos do bothprecisam need to know saber - The six-month budget planned by F & L for investment in membership, if this exists - The financial timeline of the semester: months of higher and lower financial inflows - The timeline in which IXP, Incentive and Training System happens, therefore the planning of these activities must be done in advance.

4. Skills: What I need to know

AIESEC in CIV

In the end of the day, all of us as AIESECers, develop the 4 leadership qualities. However, unlike our EPs, we work at AIESEC, and we need to perform our work and achieve our goals, and in the ways we develop. Then the skills come in! Through our work, we have developed competencies, and thus, we have developed as leaders according to LDM!

3. Skills: What I need to know

AIESEC in CIV

When we talk about skills in AIESEC, we are talking about 2 pillars:

Mind WHAT YOU THINK

Hand WHAT YOU DO

THOUGHT-LOGIC-MINDSET

STRENGTH-MOVEMENT-ACTION

Competencies incorporated in your daily actions and thoughts that will guide your entire journey in the organization.

Functional skills that allow our members to take actions that achieve our organizational goals.

3.1 - Mind

AIESEC in CIV

What is it? Core competences are equal to performance. This directly results in more effective achievement of organizational goals. It is something that must be universally used in the organization and needs to be developed through the different roles and positions (represented by levels) to achieve our ambition.

MEMBER LEVEL 1 Continuous Evolution

Want to grow with the organization and use data to create solutions

Consumer Focus

Meet customer needs and ensure a good experience

Result Oriented

Works with excellence to achieve the results within the established deadlines Be fast and positive during changes and uncertainties

Agility

TL/MANAGER LEVEL 2

LCP/EB LEVEL 3

Uses data in decision making and grows with teamwork

Lead by example

Educate the team to focus on the consumer and lead by example

Educate the team to focus on the consumer and lead by example

Identifies personal interests to increase team spirit, leads to the ultimate goal

Identifies personal interests to increase team spirit, leads to ultimate goal

Communicates effectively, is fast and firm to meet deadlines and challenges

Communicates effectively, is fast and firm to meet deadlines and challenges

3.3 - Hand

AIESEC in CIV

What is it? Functional skills are required for an individual to perform according to the job description at all functions and achieve the expected results.

Marketing Consumers Understanding Negotiation Digital Tools AIESEC Branding

Operations Product Understanding Consumer Experience International relations

Finance Decision Making Long-term thinking Organization Budgeting

Sales Effective Communication Resilience Routine Consumers Understanding

People Management Understanding Operations Selection and Recruitment Methods of Education

5. How to use this book to recruitment

AIESEC in CIV

Competency selection is a strong trend today in companies. It brings much more objectivity and assertiveness to the selection of people. At AIESEC, our role is to understand what competencies are required for the position we are selecting, and to create methods that evaluate the candidate in them. Let's see how:

1.

Select the JDs you are selecting!

2. See the skills these JDs require!

3.

Create questions and evaluation methods to assess these skills

4. Measure how much candidates are aligned to competencies, from 1 to 5, and make your decision!

6. How to use this booklet for developing

AIESEC in CIV

Most likely you will not select a person who is 100% in all skills! But it's alright! The idea is that once the person is already selected for AIESEC (in the case of new members) or selected for the position they have applied, we will draw a plan on how they will now develop in these skills during the experience! Let's see how this happens:

1.

Collect the output of the process of selecting the member (s)

2. Select the most lossmaking skills to focus on

3. Draw an education plan that includes NEC, inteam trainings and, if appropriate, individual trainings, to work on focus skills.

4.

Ensure that you develop them is in the PDP of this member, and that this will be revisited monthly in O2Os.

#MAKEXCHANGES