Assessment Task 2 BSBWHS605 Develop, implement and maintain WHS management systems Develop WHS plan and implement Subm
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Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
Develop WHS plan and implement Submission details Student’s name
Phatcharin Inthanin
Student no.
Assessor’s name
Vladilena Zmyslinskaya
Phone no.
Assessment site
Lloyds International College
Assessment date/s
09/09/2020
CRI0100ELN
Time/s
The assessment task is due on the date as told to you by your assessor. Any changes to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence/proofs attached. See specifications/details below for details.
Performance objective The student will demonstrate the skills and knowledge required to plan and to implement/put together a WHS management system.
Assessment description Using the scenario information supplied, and the WHS policy and management system design you developed for Assessment Task 1, you will carry out a number of planning and implementation activities, and role-play consultation with stakeholders. To complete the assessment task requirements, you will develop and submit a portfolio of planning and implementation documentation for a pilot program at the Pitstop Pty Ltd Wollongong service station.
Procedure 1. Review the simulated/pretend workplace information for Pitstop Pty Ltd provided in this task. Review the WHSMS design and WHS policy you proposed in Assessment Task 1. Prepare to plan and implement elements/basics of the WHSMS in consultation with relevant individuals and parties. 2. Arrange with your assessor to meet with the board of directors and senior management (in a role-play) to discuss the requirements of the WHS plan: identification and control of hazards, barriers/blocks to implementation and how to overcome them, compliance, performance monitoring1, and implementation of system. 1
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Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
3. Lead the role-play meeting with board of directors and senior management to: a. outline requirements of WHS planning; refer to appropriate standards b. discuss and consult on procedures to manage WHS risk c. discuss and consult on compliance and standards to adhere to d. discuss and consult on WHS targets and performance measures e. describe key elements/basics of implementation to be piloted at Wollongong store. Note: Ensure you anticipate possible issues and objections/oppositions and use communication skills to build consensus/agreement and support for system. 4. Develop a 1–2 page outline of plan, containing outcomes of consultation. 5. Develop a 1–2 page draft risk assessment and control procedure. 6. Develop a draft implementation/action plan for the Wollongong store. Include: a. specific activities for: i.
initial/first launch/start off of WHSMS, including development of policies and procedures (safety procedures, recordkeeping procedures, etc.)
ii. ongoing activities iii. training: consider current activities undertaken by staff, required activities under your plan, and capabilities of current employees iv. communication and consultation v. monitoring and reporting, such as regular safety audits/checks b. responsibilities and accountabilities/responses c. timelines /deadlines d. targets e. resources and estimated costs, for example training costs f.
highlighted areas of integration/mixing with other management systems.
7. Arrange with your assessor to meet with the Wollongong manager to discuss implementation. 8. Lead role-play meeting with Wollongong manager and HSR to: a. outline requirements of implementation; refer to appropriate standards b. discuss and consult on procedures and processes to manage WHS risk c. discuss and consult on key features of implementation included in plan Note: Ensure you anticipate possible issues and objections and use communication skills to build consensus and support for system. 9. Make adjustments to implementation plan after consultation with Wollongong manager.
Performance monitoring - Performance monitoring is the act of regularly verifying and tracking how well and how consistently your staff, goals etc are performing. LLOYDS INTERNATIONAL COLLEGE © Innovation and Business Industry Skills Council Ltd. 1st edition version: 3 Modified July 2020 Page 1 of 21
Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
10. Report on your methodology for this activity. Explain the methods that you used, which digital tools you used, how you may have adapted tools (like spreadsheets, tables or Word documents) to make your task more efficient. 11. Submit all portfolio/collection documents to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.
Specifications You must: ● participate in two consultation role-plays:
○ meeting with the board of directors and senior management ○ meeting with the Wollongong manager and HSR ● submit a 1–2 page outline of plan containing outcomes of consultation ● submit a 1–2 page draft risk assessment and control procedure ● submit draft and final implementation/action plans for the Wollongong store.
Your assessor will be looking for: ● analytical skills to:
○ analyse relevant workplace information and data ○ contribute to the assessment of resources needed to manage risk and, where appropriate, access these resources ● communication skills to conduct effective formal and informal meetings and
communicate effectively with personnel at all levels of the organisation ● consultation, facilitation/arrange, makes easy and negotiation/cooperation skills to
develop and implement plans ● information technology skills to conduct research, create documentation and present
information ● numeracy skills to estimate costs of WHSMS ● organisational skills to manage own tasks within a timeframe ● project management skills 2 to develop plans to achieve change ● knowledge of barriers to WHSMS implementation, and strategies to remove them ● knowledge of standards/rules relating to WHSMS ● knowledge of relevant Commonwealth and state or territory WHS Acts, regulations,
codes of practice, standards, guidance material and other relevant publications
2
Project management skills - Success in project management requires a range of diverse skills spanning technical, strategic, business management, and leadership competencies. Examples of project management skills include negotiation, team-building, and technical proficiency in tools such as Microsoft Project, Asana, PowerPoint, Slack, and Trello. LLOYDS INTERNATIONAL COLLEGE © Innovation and Business Industry Skills Council Ltd. 1st edition version: 3 Modified July 2020 Page 1 of 21
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BSBWHS605 Develop, implement and maintain WHS management systems
● knowledge of the nature of information and data that provide valid and reliable measures
of WHS performance and WHSMS, including positive performance indicators ● knowledge of WHS management systems. ●
LLOYDS INTERNATIONAL COLLEGE © Innovation and Business Industry Skills Council Ltd. 1st edition version: 3 Modified July 2020 Page 1 of 21
Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
Simulated workplace scenario – Pitstop Pty Ltd In order to ensure that the WHSMS and its accompanying documentation will meet the needs and expectations of all Pitstop employees across Victoria, NSW and Queensland, you are piloting your WHSMS implementation in the Wollongong, NSW service station. Pitstop Wollongong is the service station with the most WHS incidents to-date, with a representative workforce of relatively new employees and with only a few long-serving staff. You have met with the CEO of Pitstop and all relevant Pitstop stakeholders to consult on the general design of the WHS management system. You have now been authorised to plan and implement the system. There are several key tasks to perform, including: ● lead meeting with the board of directors and senior management to consult on planning ● develop a 1–2 page draft risk assessment and control procedure ● develop a draft implementation/action plan for the Wollongong store ● lead meeting with the Wollongong manager and HSR to consult on implementation.
Crucially/importantly for senior management, you will need to carry out planning and implementation in close consultation with stakeholders/interested parties to ensure buy-in across the organisation. Senior management sees the implementation of the WHSMS as a great opportunity to build a self-sustaining/self managing and reinforcing/strengthening culture/tradition of safety that systematically reduces risk across the expanding business. As CEO Jim Murphy states, however, ‘…the rapid expansion of our business, and replication of management structures and systems, will mean that the effect of any successes or failures will be amplified/enlarged– we may only get one chance to get this implementation right.’ The key objectives for the WHSMS implementation are to: ● minimise injuries ● reduce number of days of lost work ● establish risk management process ● ensure managers implement WHS policy and WHSMS ● ensure employee buy-in across the organisation.
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Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
Pitstop workplace current (pre-WHSMS) operations Store activities list The following activities are carried out at Pitstop. Employees
Ongoing activities ● Serve customers. ● Resolve issues associated with use of petrol or LPG pumps. ● Heat pies. ● Receive and store frozen and refrigerated food items. ● Balance cash register and bank the notes. ● Mop and clean floors.
Once-a-day activities ● Clean all forecourt pumps. ● Pick up all rubbish on the forecourt. ● Replace water and supplies on the forecourt. ● Change display board prices. ● Move stock from reserve to retail shelves.
Weekly activities ● Measure the fuel volumes in the underground storage tanks. ● Receive deliveries of LPG and Petrol. ● Receive and store retail products. ● Re-organise reserve stock. ● Stocktake inventory items on forecourt, shop and reserve.
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BSBWHS605 Develop, implement and maintain WHS management systems
Store Managers
Ongoing activities ● Monitor employees under supervision. ● Aid employees where required. ● Coach/train employees. ● Induct new employees. ● Provide reports to senior management as requested.
Daily activities ● Sales, inventory and banking reports for General Managers.
Yearly activities ● Performance Review and Development Program (PRDP).
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Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
Wollongong store employee skills Employee
Comments
Store Manager
1 year managerial experience. Not sure how WHSMS could integrate with existing systems. No idea how to use the pie oven; otherwise familiar with all store procedures. Adequate/enough’ knowledge of all safety procedures but unsure of risk assessment process. Certificate IV in Training and Assessment. 2 years’ training experience. No first aid training. Good knowledge of WHS legal framework. Good written and verbal communication skills. Can write reports.
Shift Manager 1
18 months’ experience – 6 months as shift manager. No formal training experience; provides informal training to new staff. No first aid training. No understanding of performance measures. No previous managerial experience. Can use the pie oven. Adequate knowledge of safety and emergency procedures. Limited knowledge of WHS legal framework – originally from UK. Excellent verbal communication but poor written communication skills.
Shift Manager 2
5 years’ experience. Competent in all aspects of working in a petrol station. Can use pie oven. Adequate knowledge of safety and emergency procedures. No knowledge of WHS legal requirements. Good written and verbal communication skills.
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Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
Employee
Comments
Cashier 1
2 years’ experience. Competent in all aspects of working in a petrol station. Some experience with other pie ovens. Adequate knowledge of safety and emergency procedures. Adequate knowledge of WHS legal requirements. Good written and verbal communication skills.
Cashier 2
18 months’ experience. Can use all in-store equipment safely, but unsure of outdoor safety procedures. Adequate knowledge of emergency procedures. Can use pie oven. No knowledge of WHS legal requirements. Poor written and verbal communication skills.
Cashier 3
12 months’ experience. Competent in all aspects of working in a petrol station. No idea how to use the pie oven. No knowledge of safety procedures, but adequate knowledge of emergency procedures. No knowledge of WHS legal requirements. Good verbal communication but poor written communication skills.
Cashier 4
6 months’ experience. Not yet competent in all aspects of working in a petrol station. No idea how to use the pie oven. Adequate/enough knowledge of safety and emergency procedures. No knowledge of WHS legal requirements. Good written and verbal communication skills.
Cashier 6
3 months’ experience. Not yet competent/skilled in all aspects of working in a petrol station. Can use pie oven. No knowledge of safety or emergency procedures. No knowledge of WHS legal requirements. Good verbal communication but poor written communication skills.
(Project) Plan and Implement the WHS management system LLOYDS INTERNATIONAL COLLEGE © Innovation and Business Industry Skills Council Ltd. 1st edition version: 3 Modified July 2020 Page 1 of 21
Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
Participate in two consultation role-plays:
Meeting with the board of directors and senior management General Manager – Retail
Good morning, all of you. My name is Phatcharin, nice to meet you.
Board of directors and senior management
Good morning, Phatcharin. We are here for discussion the requirements of the WHS plan: identification and control of hazards, compliance, performance monitoring, and implementation of system, right?
General Manager – Retail
Yes, there are five main topics I would like to discuss with you.
Board of directors and senior management
Shall we start with the first topic?
General Manager – Retail
Firstly, the topic is outline requirements of WHS planning; refer to appropriate standards.
Board of directors and senior management
Importantly, before you will outline the requirements of WHS planning, I would like you to realize the key objectives for the WHSMS implementation which are:
minimise injuries reduce number of days of lost work establish risk management process ensure managers implement WHS policy and WHSMS ensure employee buy-in across the organisation.
General Manager – Retail
Of course, I will keep in mind as the key point for this WHSMS implementation.
Board of directors and senior management
What’s next shall we discuss?
General Manager – Retail
I would like to discuss with you about procedures to manage WHS risk.
Board of directors and senior management
There are five steps in the system used to manage work health and safety risks:
identify hazards and hazardous jobs assign priority for each hazard and hazardous job assess the risk to find out exactly what makes it hazardous control the risk(s) or fix the problem(s) evaluate periodically to check that work health and
LLOYDS INTERNATIONAL COLLEGE © Innovation and Business Industry Skills Council Ltd. 1st edition version: 3 Modified July 2020 Page 1 of 21
Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
safety risks are being effectively managed. General Manager – Retail
What’s about the compliance and standards?
Board of directors and senior management
In Australia, Safe Work Australia and Workplace Health and Safety (WHS) authorities in each state or territory have responsibilities for enforcing WHS/OHS legislation (acts and regulations). As a business owner, you must meet the WHS requirements set out in the acts and regulations in your state or territory. You may face penalties if you don’t meet them.
General Manager – Retail
I see all the point. Next, I would like to consult with you about WHS targets and performance measures.
Board of directors and senior management
Regarding to this point, targets define a detailed quantified performance requirement that arises from the WHS Objectives that needs to be met in order to achieve those objectives. Performance indicators are measures to review whether objectives have been met. They include rates, ratios or indices which reflect how well the WHS management systems or its elements are operating.
General Manager – Retail
Right, for the last topic I would like to discuss with you about key elements of implementation to be piloted at Wollongong store.
Board of directors and senior management
For the key element of WHS implementation, they consist of: Commitment and policy, Planning, Implementation, Measurement and evaluation, Review and Improvement.
General Manager – Retail
Thank you so much for all your advice.
Board of directors and senior management
If you have any inquiry, please feel free to contact us.
Meeting with the Wollongong manager and HSR General Manager – Retail Wollongong manager
Good morning, all of you. My name is Phatcharin. Nice to meet you. Good morning, Phatcharin. How can we help you for today
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BSBWHS605 Develop, implement and maintain WHS management systems
and HSR General Manager – Retail
consultation? I would like to discuss with you about:
Wollongong manager and HSR
General Manager – Retail Wollongong manager and HSR
outline requirements of implementation; refer to appropriate standards procedures and processes to manage WHS risk key features of implementation included in plan
Alright, shall we start with outline requirements of implementation; refer to appropriate standards.
That would be great.
The outline requirement of implementation; refer to appropriate standards has 6 points as: 1. Develop an OHS policy and related programs. 2. Set up a consultation mechanism with employees. 3. Establish a training strategy. 4. Establish a hazard identification and workplace assessment process. 5. Develop and implement risk control. 6. Promote, maintain and improve these strategies.
General Manager – Retail Wollongong manager and HSR
Well, what’s about the procedures and processes to manage WHS risk? There are 6 steps as well. Step 1: Hazard identification Step 2: Risk identification Step 3: Risk assessment Step 4: Risk control Step 5: Documenting the process Step 6: Monitoring and reviewing
General Manager – Retail Wollongong manager
Could you give more detail in step 1?
Sure, step one is the process of examining each work area and
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BSBWHS605 Develop, implement and maintain WHS management systems
and HSR
work task for the purpose of identifying all the hazards.
General Manager – Retail
For the last part, may I consult with you about key features of implementation included in plan?
Wollongong manager and HSR
Work health and safety policy is a statement of a principle that your organisation upholds. It should state your belief and intent, give a clear direction from management and include the entire organisation. It will also be the basis for any occupational health and safety decisions and action. The policy forms the basis for an WHS program. In summary, make sure that your policy:
Shows commitment Ensures accountability at all levels Encourages co-operation is able to be clearly understood by employees
And remember it's important to review and update your policies regularly. General Manager – Retail Wollongong manager and HSR General Manager – Retail Wollongong manager and HSR
I got all the points that are very useful for the implementation plan. Are there any topic would you like to discuss?
No, that’s enough. Thank you so much for you time.
If you need further information, please feel free to contact us.
Outline of plan containing outcomes of consultation Outline of plan containing outcomes of consultation in WHS Management Systems for Pitstop Pty Ltd., including: 1. Outline requirements of WHS planning; refer to appropriate standards Importantly, before you will outline the requirements of WHS planning, I would like you to realize the key objectives for the WHSMS implementation which are:
minimise injuries reduce number of days of lost work establish risk management process ensure managers implement WHS policy and WHSMS ensure employee buy-in across the organisation.
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Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
2. Discuss and consult on procedures to manage WHS risk There are five steps in the system used to manage work health and safety risks:
identify hazards and hazardous jobs assign priority for each hazard and hazardous job assess the risk to find out exactly what makes it hazardous control the risk(s) or fix the problem(s) evaluate periodically to check that work health and safety risks are being effectively managed.
3. Discuss and consult on compliance and standards to adhere to In Australia, Safe Work Australia and Workplace Health and Safety (WHS) authorities in each state or territory have responsibilities for enforcing WHS/OHS legislation (acts and regulations). We must meet the WHS requirements set out in the acts and regulations in our state or territory. We may face penalties if we don’t meet them.
4. Discuss and consult on WHS targets and performance measures Regarding to this point, targets define a detailed quantified performance requirement that arises from the WHS Objectives that needs to be met in order to achieve those objectives. Performance indicators are measures to review whether objectives have been met. They include rates, ratios or indices which reflect how well the WHS management systems or its elements are operating.
5. Describe key elements of implementation to be piloted at Wollongong store Commitment and policy The policy is a general plan of intent which guides or influences future decisions. It is the basis upon which measurable objectives and targets and the OHSMS is developed.
Planning Plan how to deliver the WHS policy, objectives and targets to ensure hazards arising from work activities are identified so that risks can be assessed and then controlled.
Implementation Implement the plan by developing the capabilities and support mechanisms necessary to achieve the WHS policy, objectives and targets.
Measurement and evaluation Measure, monitor and evaluate WHS performance, to determine the effectiveness of risk management, and if necessary take preventative and corrective action.
Review and improvement
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BSBWHS605 Develop, implement and maintain WHS management systems
Review and continually improve the WHSMS, with the objective of improving OHS performance.
Draft risk assessment and control procedure
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Assessment Task 2
BSBWHS605 Develop, implement and maintain WHS management systems
Main Types of Risk Fuel Storage The storage of petrol may pose several risks: Fire/explosion, environmental damage, health effects when handled by individuals.
Vehicle Movement There is considerable movement of cars and other vehicles on the forecourt which could lead to accidental collision with structures, people and other vehicles.
Hazardous Substances Some items of stock and chemicals used in the car wash and for general cleaning can be harmful. Exposure to them through use, accidental spillage or leaks, can cause respiratory problems, dermatitis or chemical burns. Manual Handling The removal of access covers to storage tanks, moving LPG cylinders and positioning of large cleaning fluid containers may cause back injury or muscular strains Slips, trips and falls In Winter, snow and ice on the forecourt can present a risk to pedestrians from falling and from skidding vehicles. Fuel and oil spillages on the forecourt can present a slipping hazard
Electricity
Managing the Risk Control Measures Adherence to legislative requirements contained in the Dangerous Substances (Retail and Private Petroleum Stores) Regulations of 1979, S.I. 311 of 1979 and when appropriates other appropriate legislation following industry best practice. Ensure all staff are adequately trained (retain training records) Storage tanks and dispense pumps are adequately maintained and monitored Appropriate wet stock management procedures are used Identify hazardous areas and control all sources of ignition - use appropriate warning and hazard signs. Control Measures Devise a safe system of traffic movement, e.g. a oneway system for entering and exiting the forecourt. Display clear information/warning signs setting out the traffic control arrangements. Provide sufficient designated parking areas close to the shop and away from the pumps. Provide mechanical protection to vulnerable structures such as fuel tanks and liquified petroleum gas (LPG) storage areas. Control Measures Store all hazardous chemicals in their original containers. Obtain information on all substances stored and used in the premises from manufacturer’s hazard data sheets. Train staff and provide appropriate protective clothing Control Measures Eliminate all unnecessary manual handling. Train staff in proper lifting techniques. Provide suitable equipment e.g. keys for lifting manhole covers. Avoid lifting items which are too heavy - use a trolley or castors where possible. Control Measures Supplies of industrial salt mixed with fine gravel should be kept and spread on the forecourt during icy conditions and also used promptly to absorb and clean up any fuel or oil spill. Staff should be trained on how to deal with minor fuel spillages
Control Measures
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BSBWHS605 Develop, implement and maintain WHS management systems
Accidents are mainly due to misuse of, or badly maintained, equipment and there is an increased risk of electric shock when using equipment externally in a wet environment e.g. commercial vacuums and car washes.
Fire Risks Obstructed exits e.g. by stock and/or accumulations of packaging can prevent escape and provide fuel for fires
Violence to Staff Robbery of goods or cash may place staff at risk of violence Compressed Air Systems The main risks arise from abuse of this equipment and from over inflation of vehicle tyres
Electrical installation must be certified by a competent electrician every three years All electrical equipment used out of doors should be suitably insulated and should be supplied through a circuit protected by a 30 mA Residual Current Device. All electrical switchgear controlling machinery should be clearly labeled and readily accessible at all times. Ensure that the electrical installation used for mechanical car washes is suitable for a wet environment and has adequate protection from mechanical damage, considering the complexity of the moving parts. Fit a readily accessible emergency stop button to mechanical car washes. Control Measures Keep all escape routes and fire exits clear and make regular checks to ensure that this is the case. Clear rubbish regularly (remember sand used for cleaning or containing petrol spills will be flammable and should be disposed of safely, by a hazardous waste disposal company if necessary) Control Measures Consider the use of closed-circuit television, panic alarms and other security measures e.g. the use of pay windows at night. Control Measures Make sure that the air system is located within sight of the shop attendant to ensure constant supervision. Display clear information on the use of the air system e.g. the driver should check the correct tyre pressures. Train staff in the safe use of the equipment.
Draft of action plans for the Wollongong store These all are the key topic included in the implementation plan. -
Activities Responsibilities Timelines Targets Resources & Cost Highlighted areas of integration
Final implementation/action plans for the Wollongong store LLOYDS INTERNATIONAL COLLEGE © Innovation and Business Industry Skills Council Ltd. 1st edition version: 3 Modified July 2020 Page 1 of 21
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Activities
BSBWHS605 Develop, implement and maintain WHS management systems
Responsibilitie s
Timeline s
Targets
Resources & Cost
Highlighted areas of integration
Initial/first launch of WHSMS, including development of policies and procedures (safety procedures, recordkeeping procedures, etc.)
HR manager
01 Aug
To make a better understanding about WHS in workplace
WHS policies and procedure
Can integrate to IT system in set up system for WHS
Ongoing activities
HR manager
05 Aug
To increase awareness about WHS
List of activities
Training: consider current activities undertaken by staff, required activities under our plan, and capabilities of current employees
HR manager
15 Aug
To enhance staff knowledge and practice in WHS
WHS manual
Can integrate to every department in order to design work process with safety
Communication and consultation
HR manager
20 Aug
To encourage staff engagement in make decision in WHS process
Communication channel
Can integrate to IT system in set up system for WHS
Monitoring and reporting, such as regular safety audits
HR manager
31 Aug
To maintain WHS in workplace
WHS Checklist
Can integrate to every department in order to design work
$5,000 for training session
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Assessment Task 2
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process with safety
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