• Author / Uploaded
• Iron Man-tcp

Citation preview

Building Organizational Culture on Correct Principles

Robert Miller Executive Director The Shingo Prize

MWCC Mid-Atlantic Lean Conference 7-8 November, 2012

“Building Organizational Culture on Correct Principles” Robert Miller Executive Director, The Shingo Prize

Copyright © The Shingo Prize

Administered by the Jon M. Huntsman School of Business at Utah State University

24 Years Ago

Shigeo Shingo

1. A very high standard 2. A way to see reality 3. Had to be much deeper

We began a journey to find the best way to build excellence into organizations

What have we Learned? 1. Tool-Based Architecture

TOOLS

RESULTS

2. Event-Based

EVENTS VSM

Deployment

3. Result-Based Orientation

This is not bad or wrong…

TOOLS

RESULTS

IT’S JUST NOT ENOUGH!

EVENTS VSM

WHAT ELSE HAVE WE LEARNED? Tool, Event, Results-Based

TOOLS

RESULTS

Architecture

EVENTS VSM

It has to be about the Culture!

TOOLS

RESULTS

We Cannot Merely: Delegate Program Train Or Problem Solve Our Way Across the Bridge!

EVENTS VSM

Culture

Architecting and Building Culture is Perhaps the Most Important Leadership Responsibility

TOOLS

RESULTS

Results

EVENTS VSM

Culture

CULTURE

Behavioral evidence

CULTURE

what we value (individually)

Values govern behavior

thinking/beliefs emotions/attitudes

The fundamental KEY in leading change successfully is NOT focusing on attitude. Instead, focus on behaviors.

behavior

de facto

CULTURE

ONLY A CULTURE BUILT ON CORRECT PRINCIPLES IS SUSTAINABLE

Jon M. Huntsman Presidential Chair in Leadership…UTAH STATE UNIVERSITY

12

VALUES govern  BEHAVIOR PRINCIPLES govern  CONSEQUENCES

what we value

thinking / beliefs emotions / attitude

Anchored to Guiding Principles

ideal behavior

desired

CULTURE “If principles govern consequences, value principles.” - Steven R. Covey

PRINCIPLES NATURAL LAWS THAT ARE… Universal, Timeless, Self-Evident

GOVERN The Consequences (Outcomes) of Business

PRINCIPLES of… Science Gravity

Human Relationships Respect Every Individual

Business • Flow Value To Customers • Lead with Humility

“Risk” is the great variable What would it be worth to predict with near certainty the outcome of our actions?

POWER

of principles?

SEE INTO THE FUTURE!

Predict the outcome of ….GRAVITY

POWER

of principles!

SEE INTO THE FUTURE!

Predict the outcome of …. “respecting every person”

POWER

of principles!

SEE INTO THE FUTURE!

Predict the outcome of ….FLOW

The POWER of Principles

INSIGHT

PRINCIPLE Consequence

DISCOVER

BEHAVIOR

predictability

Principles govern a consequence.

We can predict the behavioral consequence

Sys.

Sys.

Sys.

predictability

We can adjust our systems to drive ideal behavior

“Think in terms of categorical principles”

results

Create Value for the Customer

RESULTS

- Shigeo Shingo

alignment

Create Constancy of Purpose Think Systemically

Enterprise Alignment

Focus on Process Embrace Scientific Thinking Flow & Pull Value Assure Quality at the Source Seek Perfection

Continuous Improvement

process

people GUIDING PRINCIPLES

SUPPORTING PRINCIPLES

Lead with Humility Respect Every Individual

Cultural Enablers

From Good to Great…to below average?

2001 - 2009

From Good to Great…to below average?

1 ISSUE… ARROGANCE

#

(Lack of Humility)

“Without constant attention, the principles will fade. The principles have to be ingrained, it must be the way one thinks.” - Taiichi Ohno

* CAUTION: Not Bullet Proof

Shingo Transformation Process

We are what we repeatedly do. Excellence, then, is not as act, but a habit. Aristotle Act our way into a new way of thinking… Uncertain

WHY

the need to focus beyond tools?

BRIDGING the GAP Principles clear the fog. Become what we envision! A new global dialogue! People don’t dislike change, they dislike uncertainty. Leaders loath uncertainty.